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AT&T Store
4108 Buckeye Pkwy, Grove City, OH 43123, United States
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AT&T Store
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Ja
Review №1

Informative sales rep. I received a lot of options and feedback on different ways to help me get the exact service I need for me. The sales rep explained all my options effectively. & was considerate of my time. I Was Greeted at the door.

Ev
Review №2

Store was great people are great. First time I went it was for my wife to buy her a new phone. We traded in her phone and they gave us like 2 weeks to get everything transferred over and bring the transfer phone back in so I brought that back 2 days ago and came back today to get 2 new galaxy watches from them and they had to order them but we are supposed to receive them tomorrow or the next day. Anything you want they will help you find and they helped with prices and got coupons and things on for us and I didnt even ask for them. Great people, great store.

De
Review №3

Brenda was outstanding! Although I took way too much of her time, she made it an enjoyable experience. She was patient, knowledgeable, polite and funny. It was like having my friend work at AT&T! The entire staff was warm and friendly, but I am so happy to have been Brenda’s customer today! It was s great experience. 😊

Ke
Review №4

I recently visited this location to switch back to AT&T and I have to say I was blown away by the level of service I received from Jessica. She was friendly, super-knowledgeable and helped me explore all available options. Jessica deserves a raise and a couple of extra days off with pay. Shes employee of the month in my book. Thank you Jessica!

An
Review №5

The atmosphere of the store was very inviting. Zach (Grove city, Buckeye Parkway location) was very knowledgeable and made my transition from Sprint/T-Mobile to At&t seamless

Ka
Review №6

I have had difficulties with my account for months. Finally, I met & worked with Daniel Moraine. He was respectful, concerned, courteous & efficient. He quickly fixed all errors! Thanks Daniel

Jo
Review №7

The entire team was super friendly and helpful. Jessica took the time to explore all options, discounts and deals to make sure I got the best prices. I did not feel pressured into anything. Of course there was a pitch for TV services and I price shopped a tablet that I didnt purchase but Jessica was more than willing to run prices without pushing me into a purchase I didnt want. I would highly recommend coming here.

ro
Review №8

Zach was amazing. It was his first day here from another store. But wow is he amazing. I have been to cell phone stores in my life but he is hands down the best Ive ever worked with.

Ga
Review №9

Jessica Holroyd was awesome!Very knowledgeable, and most helpful. Answered all of my questions and help me get the correct phone for my needs.Also explained the First Net program to my wife and got her all switched over to take full advantage of the 1st Responder Program.A great asset to AT&TThank You

Li
Review №10

I’ve been an AT&T customer since 1995. My recent trip to the store confirmed why I remain with them. My consultant - Timothy Ton-Estelle was awesome! Took care of everything I needed and assisted me with a move to a better cell plan and improved my cable tv pricing with a move to DirectTV Stream. Thanks again!

Am
Review №11

To say my experience was exceptional would be an understatement. Brenda and Tiffany took such great care of me today. I felt like family walking out the front door. Brenda even embraced the hug I planted on her when she walked me to the front door. Throughout my appointment I witnessed Tiffany moving from employee to employee answering questions and calling for answers when she didn’t have one.The store was clean, the music playing was upbeat and I was comfortable. I feel confident moving forward that my bill will be more consistent with AT&T than it ever has been with Verizon. Thank you Tiffany and Brenda. You turned what could have been a tedious and boring appointment into an entertaining and fun one!

Er
Review №12

Tim was Amazing! He helped us get all new phones and helped my son get his first phone. I would highly recommend to come here and ask for Tim. Will keep coming back for any of our phone needs!

Ki
Review №13

I came into the store today and finally figured out the issue with my phone. The staff at this location was so helpful And amazing I can’t even describe how pleasant And efficient they were. The positive energy is so evident now compared to when I previously had visited this location about 6 months ago. Thank you to Grove City I love this store now

ch
Review №14

Jessica was great! Was treated great and was able to help me to the very end without taking a break! Great job!

Tr
Review №15

Our retail sales consultant was awesome! Tim was professional, polite, focused on the cost savings, and had effective time management. He made sure to save us all the money possible on our monthly bill . This was a great experience!

Wi
Review №16

Went to the 4108 buckeye parkway location in grovecity was greeted and assisted by one of the nicest and helpful I have ever encountered at a cell phone store Jessica H. She Listened, took time to understand our situation and recommended solutions that worked for us. Thanks again Jessica!

Ca
Review №17

Justin was great! He got us a great deal. He ended up getting us more for less. It was a greate experience and I would highly recommend going to this store and asking for him

Sc
Review №18

Daniel is an excellent representative of AT&T. He is very professional and knowledgeable and explained everything in detail. He helped us to upgrade our services for a better price. We will definitely work with him again.

Ch
Review №19

Excellent service from Jessica! Very attentive to our needs and informed us of ways to save money as well as current deals. Not a pushy sales rep. Very respectful of our choices about our services. Thanks Jessica!

St
Review №20

From the time we came in until the time we left we were treated with experience, kindness and worth and that is rare this days. Jessica was great, very knowledgeable and super nice. We got exactly what we came in for with a surprisingly lower cost than we expected. Everyone here is just so fun and friendly I wouldn’t go anywhere else and neither should you.

Co
Review №21

Tiffany and Mia are the best!! Tiffany the new manager is fantastic and anything you need or want she will try and help you. Mia spent two hours getting me set up on first net and was amazing helped me pick out phones and cases and wearables. This store has had a huge turn around and Tiffany has made it a huge success.

De
Review №22

Tim was totally awesome.He was kind, patient, knowledgeable and very understanding. He answered all our questions and addressed all our concerns. He did not rush us and took all the time needed to set up our new phones and made sure we understood how to use them before we left the store.

Bi
Review №23

Me and my wife came into this store upset that we had to update our 3G devices but we got the pleasure of working with Aaron. He was able to lower our bill, get us new phones AND talked us into switching our TV, internet & Home phone from spectrum. Absolutely amazing service, I will recommend this store to everyone.

Mr
Review №24

At&t has been my service provider for about 6 years & I’m more than pleased. Not to mention my unmatched appreciation for the infamous Tiffany Jenkins! She is wonderful at customer service and always gets me to buy everything

He
Review №25

Justin and Tiffany have been awesome! Both have helped me get exactly what I wanted without being pushy about anything at all. Excellent store to go to if you have AT&T

Ga
Review №26

The store manager and Mia went above and beyond helping me get a new phone. My situation was time consuming because of a recent hack. The Mgr. and Mia spent time and patience with the whole process. They both kept a smile on their faces and persevered a couple hours of technical roadblocks. AT&T should be very proud of these 2 employees !!!

Ru
Review №27

Tim did such an amazing job at making transferring accounts a breeze. He also showed me new gadgets that are going to be beneficial to my life. The environment in the store was very nice, everyone was helpful and courteous.

Te
Review №28

Tiffany (Manager), Mia (Associate) get a 10 star from me. ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐Friendly greeting when you walk in the door. Professional, honest kindness with a smile customer service.Very knowledgeable, and no pressure sales.I HIGHLY recommend this location.Call and make an appointment with Mia today!!Tell her Ralphina sent you 😁😁

Ca
Review №29

Tim and Tiffany were amazing. They took their time and made sure I left happy. Even after I left I still had questions reached out and they took care of me. I will def go back and convince my friends to switch over to AT&T!

Ra
Review №30

Everyone at this store is great. Ms. Brenda is very patient and knowledgeable and helpful. I only came to this store because of the store manager Tiffany. Every time I have had a problem with Service or issues she has helped me. Great store and great service

Em
Review №31

The two lady’s were really fast and nice. They both made me laugh. And we’re very eager to help. I will recommend them to everyone! Thank you!

Th
Review №32

I completely lost my phone. Brenda made it completely a pleasant experience. Thank you.

Ta
Review №33

Great experience! Left my old Verizon account and Timothy helped me get the best deal and a new phone! Highly recommend.

Pe
Review №34

Stopped in for a new phone case. Walked out with two new apple watches and a lower bill. Tim was able to get us a couple discounts we did not know were available. Great experience, we will definitely be back to see Tim!

Na
Review №35

Aaron; was incredibly helpful getting me on my own phone plan for the first time. He walked me through each phone plan and helped me pick a phone that would work best for me. He never made me feel like he was pushing anything on me, and made the whole process seamless.

Sh
Review №36

Great customer service! Mia was wonderful to work with and am very happy with our purchase. I definitely recommend this place!

Jo
Review №37

Best experience I have ever had at a wireless carrier! Justin took care of me start to finish. He was very nice, professional, and honest.

Br
Review №38

Beware! I traded 3 phones in to this store in order to get bill credits for 3 new iPhones. An employee of the store either lost or stole 2 of my devices and AT&T has refused to do anything about this. I was supposed to have a receipt emailed to me (my fault for not asking for a paper receipt), and only received a receipt for 1 of my 3 phones. I have spent hours on hold, in the store m, and speaking with corporate. My cell service is great but I do not trust this company at all! Do not trust anyone here! If you do decide to do business in this store make sure you document everything!

Sc
Review №39

Brenda was most helpful in every aspect of our needs. She went above and beyond to make sure that we had everything that we needed. She was very pleasant and polite throughout our visit this evening.

Ma
Review №40

Jessica has been a great with helping me upgrade my phone. She was very detailed and listened to all my questions!!

Br
Review №41

Brenda was amazing ! Her positive and helpful attitude was truly appreciated ! I will always come to her and her location to buy my phones and phone accessories, and I will recommend all my friends and family come to her store as well . She was definitely a blessing in my life . She deserves a raise and a promotion.

To
Review №42

Brenda helped us update phones for the whole family. She was very patient and informative! Brenda is the best!!!!

Ja
Review №43

Justin was amazing! Very helpful and made sure I had the absolute best deals! Would 100% recommend coming to him for all your needs! I will be back!

Ke
Review №44

Very polite and outgoing. Helped me right away. Today was best experience with At&T in store I’ve had this far.

Sc
Review №45

Justin was our sales representative.He did an awesome job explaining everything to me.Picking out the right phone for my situation also the cover and screen protector he’s a very knowledgeable salesman he does an awesome job.The grove city store has always been a very good store I would highly recommend going to the store.They have great sales people like Justin I will help you with all your needs AT&T has been a good provider for cell phone service we have used other stores in the past but the grove city store people know there stuff.If you can I would try to use Justin as your sales person he just does an awesome job he needs to be rewarded for all he does

Mi
Review №46

Tiffany and Tim FABULOUS associates! Love my experience with them! Will DEFINITELY RECOMMEND THEM ❤

Ky
Review №47

Justin was awesome, he got us exactly what we needed. Tiffany’s energy is great too! We won’t go to another store from now on.

Bo
Review №48

Had a great experience at t with Tim he meant all are needs plus. He was great with us with all the discounts we did not no about . I would recommend Tim to all my friends and family!

Ti
Review №49

My husband and I received the best service from TIFFANY AND AARON. Greetings from the door. Smiles and explanations throughout the process of upgrading to a business plan. I will always ask for them by name.

Mi
Review №50

I was out of town for my birthday and my phone was having issues. I stopped into this att location and was welcomed right away. Everyone was so nice and polite. Special thank u to Tiffany who helped me with my phone and also upgraded my internet to unlimited. I would definitely recommend this store to everyone.

Ka
Review №51

Tim was extremely helpful and attentive. The task I needed help with was done quick and efficient. I wish all places had customer service like this! Thanks, Tim!!

Ro
Review №52

Tim helped us! He was very nice and helped us get what we needed. Everyone is super friendly and makes you feel welcome! Love these guys!

Ma
Review №53

When I went in there to at&t justin was very nice and polite and very friendly! Just because of him Id definitely come back thanks for the help! He was also very fast at what he was doing!

Na
Review №54

Justin was very understanding and very helpful in the process of switching over service and setting up the new phone. Would absolutely recommend anyone to here.

Ka
Review №55

Jessica was great, very helpful and nice. Great team at this location!

Xe
Review №56

Went into store and was helped immediately by Jessica H. I requested a new charger for my S9+ and my Note 9. I was escorted to the charger section and quickly shown a set of chargers and cables. Jessica selected a pair of ATT branded 4ft and 6ft cables for my chargers. Once the transaction had finished and I was set to leave the manager on duty (didnt catch his name) let me know I could get 2 additional cables for free with the promo theyre running, a buy 4 get 2 free.Jessica helped me select 2 additional 4ft cables and processed the transaction and I was out the door quick. When I got to the car and was going over what had been purchased I discovered that the 4ft cables were iPhone Lighting cables. I returned to the store, and had to unfortunately return the additional cables because they did not have in stock the USB Type C to USB Type C cables I needed in the 4ft length without having to ship them which wouldnt help me now.All in all this store is very clean, and the team seems friendly and willing to help with anything you need. Just double check your bag before you leave and make sure what your sold is what is compatible with your device.

Al
Review №57

Today I came to upgrade my phone and was taken care by Tim, he helped me with the upgrade, sold me 2 accessories. By the way he is a good salesman. And then save some money in my monthly bill. Awesome service. A lot of patience from him and very knowledge helping me to navigate with the new phone.I have being an att customer for 15 years and I come to the stringtown store the last 2 years and always had a great service there.

Pa
Review №58

Justin is so polite and truly gos above and beyond!

Ku
Review №59

Staff was very friendly and did a excellent job of getting us taken care of even staying after hours.

Mi
Review №60

The first gentleman that I spoke with was very kind. I was coming in to simply drop off a phone from a trade in a couple weeks earlier. He was kind, but what he said did not line up with our interaction with AT&T staff a couple weeks earlier. He went to, what seemed like the manager, who said his name was Brock . Brock was completely belligerent and rude. When I asked his name, he said Brock, which I proceeded to write on the note pad in front of me. I asked for his last name and he told me to “give me my paper and get out.” It was an awful experience. Went home and found the email from our original purchase which confirmed the information were presenting, so I’m confident that things will be worked out with AT&T, but this employee was a terrible representation of customer service.

Je
Review №61

Had a great experience with Tiffany and Daniel. Answered all my questions very helpful and friendly.

Li
Review №62

Really great customer service Aaron and Tiffanny help us with everything that we needed and answer all the many questions that we had.

wi
Review №63

Staff is awesome a pleasure to work with so helpful and knowledgeable. Store is well stocked and Very clean.

Ju
Review №64

Justin was wonderful when I came in to pay my U-Verse bill. He was very professional and if I didn’t have everything with you guys I would buy it all. But I will refer everyone to this store!! Thank you

Ro
Review №65

Very personable and friendly. They’ve always been helpful when I’ve needed to go in.

Ja
Review №66

Issue was quickly resolved. Great customer service.

Ch
Review №67

Very friendly and knowledgeable about what products are and how they workSmiles and laughs with you,talks fast and easy to bring her back for explaining the subjectsQuick to help and assist, comfortable to be unknowing, she made you smile as you figure it outBoth sales people who helped us were extremely friendly

Sh
Review №68

Great customer service! Tim did a wonderful job assisting me with all the things I needed to take care of.

Cu
Review №69

Tiffany has great customer service! She is very engaging and knows how things are ran.

Ha
Review №70

Everyone in the store friendly, helpfull and very knowledgeable. Had a great experience

Le
Review №71

All the people in this store exhibit personality and go above what is necessary. Very pleased with them

Cl
Review №72

Very solid! Absolutely the best customer care!!Came in late and they didnt rush me out!!Tiffany is amazing!!

An
Review №73

Their the best people. They helped me Get everything situated I’m very satisfied with them

Mi
Review №74

Aaron and Daniel were both professional, polite, and efficient. Would recommend the Grove City location.

Su
Review №75

Brenda was awesome & helped me save money.She’s very knowledgeable, she made my visitVery worthwhile!

Iv
Review №76

Justin was very awesome and persistent and more than I expected!

Pa
Review №77

Justin was wonderful and so helpful! I didn’t have wait at all and he answered all my questions. It was a great experience. 😀

Sa
Review №78

Excellent customer service !! Tiffany and Aaron were great. Highly recommended.

Te
Review №79

Tiffany and Aaron were extremely helpful especially with my not so computer savvy husband

Vi
Review №80

You guys have one of the best employees Tiffanys always on or job and shes highly efficient and highly energetic she makes the visiting here wonderful thanks for employing her

Si
Review №81

Very thorough, excellent customer service, reviewed everything, and o left satisfiedThank you

Sy
Review №82

Justin did a ver y good job. Very helpful to me

Al
Review №83

Tiffany the manager and Ms B were really helpful and I found me my new at&t store that I love

je
Review №84

Great customer service! Very quick and painless

Ri
Review №85

Tiffany and her staff were very friendly and knowledgeable about all areas I needed. Recommend this store anytime.

ji
Review №86

Everyone needs to come here and ask for Justin. He works everyday except Monday and Tuesday. He has been the best customer service representative I have ever met. He has gone above and beyond to help me with everything I’ve needed. Extremely nice, easy going, more than helpful and all around great dude. He worked wonders to make sure I left the store with all the products I came in looking for. And it didn’t cost me a huge deposit and he took extra time to work around my past billing issues. I’ve brought everyone in my family ( mother, sister, friends and even my ex wife back in to switch to att and Justin took care of them also.

La
Review №87

Tiffany & Aaron were so helpful and made the transition to the new service so easy and hassle free:) this was a great experience and excited to have a lower bill. Highly recommend

Br
Review №88

Timothy is an amazing sales person! Made my shopping experience so easy! Highly recommend!!!

Je
Review №89

These ladies were phenomenal! I walked into this store clueless! Mia and Tiffany have amazing patience and so knowledgeable and helpful

Mi
Review №90

I had a great experience . Staff were very kind and friendly and helped me with all my issues .

De
Review №91

Very awesome man, was such a big help, I give this man a 5*( Tracey)

Sh
Review №92

Arron and Tiffany were so fun to work with! Best experience ever!!! Thanks yall

Ra
Review №93

Super helpful! Tim and Tiffany got me squared away quickly, and brought awesome energy to a typically dull process.

Ja
Review №94

Im a US veteran and went into this location and was assisted by Timothy Tonestelle was very rude on assisting me. All I needed was a sim card that my family member help setup my account and since I live here by this location and show my ID, was trying to get new Sim card for my account and was inform that he couldnt assist me. Horrible services from this location and will never come and shop here. PEOPLE BEWARE this location is very rude and doesnt seem like that they wanted to assist me!

La
Review №95

Mia and the manager Tiffany are WONDERFUL! They are very helpful and answer all your questions

Ma
Review №96

Was at ATT on Buckeye Parkway to get a new phone. We worked with Tim. He was fantastic and very knowledgeable. He helped us apply some credits that noone else knew how. He made sure we were getting the best deal/package for our money. Would highly recommend this store and Tim. Everyone was ver polite and professional as well.

Br
Review №97

Aaron and Tiffany was the best to work with and I don’t deal well with sales people but I will return for these two anytime

Ka
Review №98

Justin, whom I worked with today was beyond great. He was very knowledgeable on what he was talking about and very upfront and honest. Would highly recommend working with him. Amazing customer service!

Da
Review №99

Mia is Very good at what she Does extremely nice and will recommend with out Doubt

Na
Review №100

Justin gave me great service. Helped me get a new phone and hotspot setup. Definitely would recommend.

Information
5 Photos
100 Comments
3.9 Rating
  • Address:4108 Buckeye Pkwy, Grove City, OH 43123, United States
  • Site:https://att.com/stores/ohio/grove-city/78610
  • Phone:+1 614-539-0165
Categories
  • Cell phone store
  • Telecommunications service provider
Working hours
  • Monday:11AM–6PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–8PM
  • Friday:Closed
  • Saturday:8AM–8PM
  • Sunday:9AM–8PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Payments
  • Debit cards:Yes
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