I had the toughest time figuring out to do the simplest thing- replace my headlight bulb. My manual was no help and I couldn’t find a YouTube video for my vehicle but Shane at AutoZone came to the rescue and swapped it out in less than 5 seconds. Thanks Shane, you have a dedicated customer!

Was there last week to get a serpentine belt from my car and I was lucky that they had it in stock! At the time I didnt think anything about my serpentine tension needing replaced, so i went in again and purchased one! Super fast service, they are always great when I go in! We even had a good laugh about how badly I stripped my 10mm socket. They gave me an awesome one another lifetime warranty! My car is one happy lady

Called in and asked if they had a gas cap, bradly answered and was super helpful, said they got what I needed and 30 minutes later I was putting it on my truck. Thank you for the great costumer service, much appreciated

Today I got my headlight bulb fixed here, free of charge. Mike was very polite and helpful, awesome customer service, will be back in the future! Thank you again.

My wife recently took back some seat covers that werent working for the car. She couldnt find the receipt. She took the covers back and Jeremy started helping her, well if you call it help. He was very rude, went back to ask the manager and he allowed store credit. My wife proceeded to ask where some products were and he was rude, short and not helpful. Albert on the other hand was helpful to my wife. He answered her questions and helped her find things. He even helped her out to the car. It only takes one bad egg and I do not support my wife getting treated like that. We will not be shopping here.

I went to this AutoZone today to return a battery charger. I didn’t bring my receipt because I couldn’t find it. I had with me a print out of my Visa card payment. One cashier told me that he will talk to the manager about it. I waited for about 15 minutes only to be told by the unfriendly “manager” that he can’t accept the merchandise back without my original receipt and he didn’t even dare to look at the payment print out that I brought. I can’t believe that unlike any other franchises, returns cannot be made without a receipt at this supposedly reputable auto parts store.Unsatisfactory experience and poor customer service!

NOT IMPRESSED WITH THE CUSTOMER SERVICE AT ALL!! Excuse me...do you work here? Man responds Im off the clock as he walks away avoiding eye contact. Can you please guide me to your K&N spray oil? Yes it down the aisle there just past the k&N stuff as I go down the aisle I notice 3 different areas of K&N product but no cans of spray oil. After asking more questions about their engine belts customer was behind me was huffing and puffin so worker asked for me to let him help him instead of me. Should of just went to Oreillys!

Has my starter and alternator tested here by an incredible staff. Ended up buying a alternator with a coupon got a awesome deal for a lifetime warranty part too

Update approximately 300 miles on the alternator they had a mobile mechanic install wish me luck🤞Went in for a simple battery swap the other day and the associate had installed it backwards and freid some electrical components in my car. After reinstalling my battery the correct way I was back on the road. But not for long the car broke down. But Shane took care of me I called and he was able to help me get my car into the shop and get it fixed. I would give a lower rating if it wasnt for Shane having incredible customer service and understanding that this is my only way to and from work. If I encounter any more issues he acknowledged autozone will take care of me. Ill keep you guys updated.

The guy at the counter was a young kid who knew nothing about cars and was tripping over my odometer. He kept saying I had really low miles on my car, I almost have 90,000. He kept saying it was 9,000. Even though the numbers were in his face... And I wasnt even there for anything to do with my odometer. Very frustrating, very uninformed, very big waste of time...

Nice store manager.Organized.Clean.Plenty of parking spaces.Went there at 730am and they opened on time.

Checked why engine light came on and grabbed a couple things for vehicle. Very polite and quick.

The girl working was very helpful and knew exactly what I was looking for. They were out of Mobil One 5w-30 but we made it work. Then I actually checked my oil and it wasnt even low but hey, new air freshener. Gotta get in the Zone.

I had the check engine light trouble code regarding an oxygen sensor for a 2004 Toyota Tundra ( sensor 1 Bank One). Your employee Zach was very knowledgeable and very helpful he sold me the right oxygen sensor and the right tool to replace it and encouraged me that is a easy replacement. After replacing the old sensor with a new one I was able to clear out the check engine light and save money for not taking the car to the mechanic. Thank you Zach for giving me the right directions and the right parts Happy New Year!

I called for some Commercial information. The commercial guy didnt know what the hell he was doing. The store manager refused to help. They both didnt know how to do the simple things of their job like the refer a shop program used to refer customers to shops. And in return those shops purchase things from autozone to help grow the commercial side of the business. Autozone - please dont hire people who dont know what theyre doing.

One of the guys installed my new windshield wipers for no charge. They had great customer service, were super helpful & very knowledgeable. Definitely recommend.🚗🚘

Had the part i needed in stock and at a good price. Great service from the knowledgeable parts guy too! You should go get in the zone for all your auto-parting needs too lol!

Have most of what I need for the various vehicles weve owned. Mopar, Ford, GM, Nissan etc they have what youll probably need. Duralast brand is their generic brand. Usually pretty decent quality.

Very helpful. Fixed my truck in the parking lot. A++

Walked in got my parts walked out... Pretty quickly staff looked bored

Very helpful and knowledgeable employees. Was a nice experience highly recommended

The guy that answered had zero personality but was quick to give me the needed information

We bought some parts they were wrong. We took them back and the guy showed he did not want to help us. So we returned parts and left. Will not go back.

Went in looking for a part that another location said they had in stock. Guy I talked to didnt bother looking, wouldnt help me and just said we wouldnt carry that here.Amazon it is..

They have lots of parts and workers happy and willing to give good advice.

Freindly help! Very clean an well stocked store!

The women working had absolutely no knowledge as well as a bad attitude!

Be very careful of purchasing this brand. Just bought it today. Brand new to inflate my tire which was low. Got home and used it. Worked great for about 2 minutes. Then shut off. But wait thats not the worse part. It fried everything electrical near the 12v port. I actually had smoke coming out of the vents and underneath the steering well. I thought my car was gonna catch on fire. Learn from my mistake and never buy this brand. You might not be so lucky.

Normally they are a good place for most car things. Unfortunately not today. 😕

Had to go to a different store to get the part I needed. But it was better then having to wait for a day or more.

Really helpful people working

Today I had the best customer experience at this place. My passenger light for my Rav 4 burnt out and I came here to buy a replacement, I asked Gabriel the Sales Consultant if he could help me to change it since I don’t know anything about it, he didn’t hesitate and came out to help me!!! You guys rock and made my day!!! Thank you sooo much for going above and beyond with the customer service!!!!

So we went here to get a key fob and the lady get us the wrong one but i we got our refund but i would still shop there but you still get 3 stars

Very clean, well-organized. Location had all the items on my list for the used car I just bought. Helpful & polite employees, they will help you with certain things related to your car.

Just a regular trip to the auto parts store to get oil for my motorcycle.

Knowledgeable about there product good service

Great selection

I had to buy a brake light and headlight for my car. Spent over an hour trying to install them and a friend said ask AutoZone for help. They were happy to install them for me free of charge. I was impressed and so happy to be able to drive safely. They are a great help and very friendly.

I got double charged at this location 6 days ago and have not been reimbursed yet. Been waiting for a response from AutoZone for my claim with my bank - it was almost 200 dollars so make sure you pay attention when running your card at this store.

2 years ago I had problem with the battery on my car and i decided that I would buy an expensive one with a 5-year warranty, in case something happens to it again I will be able to easily replace it.So two years later, the battery died and I dont even know why!I hired a guy and we brought that battery to the store for a replacement. I have my receipt with me.BUT the Autozone staff didnt want to replace it because they dont know if its bad!So they want to recharge it overnight. And then they will see if they can replace it or not!! :((I was trying to explain them that I need a car to go to work tomorrow morning, so I need to x-change the battery, but the sales manager told me, than is your problem!So ladies if you need good customer service find some other stores or places, but not at Autozone!!

Not helpful staff. Every AutoZone I have walk in staff is helpful, resourceful. Something very important to me since I dont know much about cars. The girl at the counter I really dont know how knowledge she is but just even the deminer and willingfullneswi to help... There was none. I gen to buy my snow chains 3 mins away to Nap autopRtd where the staff was helpful, friendly And I was in and out in less than 5 minutes.

Smart and helpful ppl

Mostly good service and Ive rarely had problems with their parts.

Ordered starter online Thursday that said was next day deliver. Won’t be delivered till Monday morning because they didn’t send it out until Friday. Not totally autozone’s fault but not good experience. Wanted to install it on Saturday, so called down and asked them availability of the starter in store. Lady helping me said they could have it there in a few hours and would call when it arrived. Waited 6 hours with no response from them. Called in to ask hold up. They said that it was not coming in till the next day around noon. Clearly not a few hours from when I paid for it. Just make sure you are hundred percent sure that they have what you want.

A tad bit disappointed, they are low,or out of a lot of products. I still go there quite a bit.

Great place they are so helpful and friendly. Love the guys that work there

Great place, knowledgeable and they lend you tools.

Sad making everyone wear mask no matter if they have health condition. If you guys were following the guidelines you would know that masks are not required for people with health condition and you are not alound to ask a person what their condition is.

Quick and very knowledgeable staff

Could not get anybody to help me with my electrical problems on my car

They have rainex silicone wiper blades which are a must in this subtropical rain forest we call home. Great sales people who really know their stuff and go the extra mile to help you get exactly what you need. They even helped my daughter to find a hard to locate part for her Geo Metro. Thanks Auto Zone for your well trained staff.

Cashier at every registar.

Usually have what I need and Im glad they know what theyre doing.

Very helpful. Looked up the part I needed and then helped me find it. Reasonable prices.

I had trouble with my ODB not powering. I heard autozone will lend you an ODB meter so I came in for it. I talked to Abl and he was sure it was a fuse. So I checked the fuse box and everything looked good. I told Abl that and he looked up on his phone about info for my car. He said there was another fuse near the steering wheel. It turned out he was right and got it fixed. Abl saved me hundreds of dollars instead of going to a dealership. Someone promote this man. He took the time to fix my problem and he had a great attitude about it. Wish more employees had customer service skills like him!

Employee followed me around and kept walking past the aisle as if i were stealing. The best part of my experience is that 1 of the items i purchased ended up setting the alarm off as i walked out. The look on the guys face was priceless as i just continued to walk out nice and slow.

The store on Hogan st. has a female employee that needs customer service training. I wont be using this store again for a long time... They have lost my business because of her. When I bought a product and took to register, she started to check me out. I asked or told her my phone number and she said, The register did not ask for that. Military discount... NOPE

Great service, Nice people.

Ángel went way out of his way to help me with wiper blades. Explained selection, price, pros, cons and went out to change them for me. Outstanding!

Always good service and value

Thank you Chelsea for great customer 😊 service you did awesome job for providing me the best battery car

Meh

Very helpful, very friendly. The attendant got us the best deal. Feel confident in our purchase with the quality parts they provided.

Didnt have my brake pads but had them in the morning to pickup

Super clean and well stocked store. Friendly and knowledgeable staff! The best place for DIYers and mechanics alike. Whether its a quick fix, routine maintenance, or full restoration, these folks will help you complete your project without added stress.

Parts store. Good exchange policy on batteries if you get it done in two years.Parking is easy.Poke gym next door.

Today I had to get a new battery, I figured while I was there buying the battery Id also change it with the help of the associate Eric (sorry if I misspelled your name)If I could say it couldnt of gone any worse Id be lying, as much as a bad review as this sounds it is NOT...if I could give Eric a 6/5 stars I would.We had so many issues changing the battery from a nut being stripped and not being able to get it off to the terrible rainstorm that started about 5 minutes into changing the battery.Eric, I tried to give you a tip and you declined...Many...Many times.I thank you for your exceptional service.I cannot thank you enough, you went above and beyond with your service when you could of easily declined.Thank you Eric you have made a customer very happy.

Friendly and knowledgeable

I needed wiper baldes asap and was just driving past autozone. I stopped in and sam got me the blades and helped me change them in the rain!! Hes awesome! Great customer service!! Will be back!

Customer service was excellent

Great Service, Staff and Prices. Knowledge of repairs for those DIY types. Yes, there might be a line; its worth the wait.

The first time I went in, Chris was so helpful, sold me some much needed windshield wipers and so patiently showed me how to put them on my car.The second time I had Salvador who helped me with a signal light- and helped me put it in. Both men were so helpful and pleasant that it was a great experience.

Edited to add: it apparently is one particular dude in the store that isnt helpful, and the good employees know who he is but they cant do anything about it. I finally got help from a knowledgeable friendly person! Phew!Original review: the Answer I got about a tool was patience. What sense does that make? I feel like they were toying with me. Worst customer service. And I used to go to an AutoZone in the Bronx NY and they were nicer there! smh

Found everything I was looking for...

Amazing customer service after a short wait for my turn to be helped.Our engine light came on today and we already needed to replace the air filter in a Chrysler Town and country so i googled AutoZone and they had my filter and ran a free diagnostic on my vehicle with a printout of the problem and part we needed.Jiffy lube wanted $30 to buy and install the air filter and I did it for $23 at AutoZone.

Pretty decent place to get help with no pressure or attitude from counter pers8

Best one

Friendly knowledgeable staff, I have never had a bad visit.

Awesome staff! Helped me replace my brake light that was rusted in place. Wonderful job and super friendly!

No line. No worries. Helpful staff. Clean store like way to clean. Handicap parking. Service was excellent

Had the parts I need, but not very knowledgeable when asked how best I could diagnose/repair an issue myself. I know their employees arent ASE certified, but was hoping for a little better answer when trying to figure out what I needed for my vehicle. Oh, got what I later found out I needed and Im good.

At other auto parts stores, including other autozone stores, when Ive had questions about my cars, Ive received either informative answers or intelligent suggestions as to where to find information. At this store, all I received in response to a simple question about an alternative to a product they no longer carried was an indifferent shrug from the manager. Worthless.

Had just the things I needed. Lots more too. Nice employees.

They had everything I needed in stock and was able to answer basic questions. Great customer service.

They put the wrong wipers on my car came flying off in the rain

Awesome service, bending over backwards to provide top notch service! Hard to find excellent customer service these days!just ask for Mr Lucien Miller.

Usually have what I need!

Wonder customer service helped me pick out wiper blades and put then on for me. ty so much angel

Great

My first visit to this one. As good as the others, if a bit smaller.

Very helpful and knowledgeable people who are more than willing to help and run tests for free on you vehicle

Very polite. Going on road trip. Customer service felt genuine. Keep that receipt if anything goes wrong, any Auto Zone will help us!

Went into the store yesterdsy. theguy was very helpful but their system was down he told me to call tomorrow and they could order the part for me gave me the part number and said I could give them my card number over the phone since it was a special order would have to be paid for in advance. when I called the gentleman said my part number was wrong did not offer to search I had to ask him to do it and he was very short through the whole conversation so I told him nevermind I will go somewhere else what happened to customer service

Great service, they price matched my part from other vendor. I was able to save $34.00

I cant believe all of the friendly services that auto zone has to offer me I went in needed new headlights and they often offered to replace from for me I needed new wiper blades they offered to replace them for me I needed a new Battery. Not only did they come out and grab my old Battery and test it they brought out the new battery and installed it

Very helpful staff, fast checkout.

In stock brake parts! When your working on your car on a Sunday and need parts so you can drive it on Monday, this is your place. Friendly staff are a nice bonus. Also I really like their store brand Aero wiper blades, AND they had (in stock) a hard to find rear wiper for my SUV.

Always helpful there even allowed us to sit half the day in their parking lot....nice people ....thanks AutoZone....

Friendly helpful people. I recommend

Shannon (Manager) was friendly, knowledgeable and informative. Made it easy.