This Collision shop is really top notch. It’s really nice because every week I could count on three updates with Eric on how things were progressing. This staff really cares about their customers and it’s convenient because Enterprise Car Rental is just next door. Thank you Calibers for getting my SUV back to me quickly! Even with all those parts and supplies that are floating around the I ran it didn’t hold up my repair!

I had a very positive experience with every employee I encountered at this Caliber Collision, (Greenwood) they were very professional And Timely with the repairs to my vehicle. Jeff did an amazing job keeping me updated with the progress of my repairs. I will definitely go to this company again if I ever need services.

So Impressed!Caliber was our first choice for car body repair because of the excellent job they did on our car a few years ago. So when we had a small paint scrape on our car door, we went to get an appraisal. At first we were told that we would need to make an appointment that would be at least a month out. Then when they learned that our scrape was just a 1/4 inch long, we were shown (once again) the true value of their excellent service. An appraiser immediately looked at our car door and told us that the scrape was very minor and could be repaired in just a few minutes. He took our car and when he brought it back a few minutes later, it was as good as new. We were very happy about the efficient solution to our problem. When we asked the charge, we were told there would be no charge! This company could have asked us to wait for an appraisal, told us we needed a total door paint job, and cost us a tidy amount of money to make our car right again. Instead, they honestly assessed the situation and took care of us immediately. It’s not every day that you find a company that is honest and does excellent work. So impressed!

OMG!!! What an Excellent, Super Fantastic, Awesome job they did to restore my truck to pre-accident condition!!! My truck looks perfect! All work performed is amazing!Everyone was easy to work with from the office staff, Woodie, and Shannon.Woodie was very professional and knowledgeable. He kept me updated thru texts on parts, progress and possible completion throughout the whole process. He was a great guy to work with.Shannon was always available to answer my questions on the progress of my truck and why the estimate was higher than quoted. He even took me back to see the truck as it was in progress. He made sure all the parts were perfect...even sending some back because they werent up to his standards.I wouldnt hesitate to use Caliber in the future.

Quinton was timely, knowledgeable, professional, and reassuring that the work would be completed as quickly as possible. He checked in frequently to let us know how the process was going and answered all of my questions with ease. The front desk was also very pleasant to work with to make our payment and handle the insurance claim. Great work and highly recommend this location on 155 Melody Ave in Greenwood Indiana.

Caliber replaced two damaged doors and interior door trim from a collision. The fit and finish were perfect - paint was a speckled gray that’s hard to match, yet it blended perfectly. And, the doors and interior trim fit and functioned just like original equipment. I can’t see any indication it was ever in a an accident. I would describe my reaction as pleasantly surprised considering how damaged it was. They gave me regular updates and it was ready a day before the promised date. I just have to wait 6 weeks or something for the paint and clear coat to fully cure before applying wax. They said it could be washed in that time, but not an automatic wash with brushes; only brushless or by hand. These folks are impeccably professional. Very pleasant to work with.

I was not satisfied with the repair of my vehicle. I was calling to see if they can take a look to see and make any type of adjustments regarding my concerns. I was on the phone with one of their workers and he raised his voice and shouted at me over the phone. It was unprofessional and discriminatory against people based on how they speak/talk. That kind of behavior should never be shown towards customers. We are all human beings and should be treated fairly. There is no point going to this place unless you are WHITE, from a higher social class, or have a greater appearance; otherwise, you will be judged and discriminated against.

I have been at caliber collision twice and I am always impressed by their level.of professionalism. They are courteous and polite. Above all, they did a good job on my car. Thank you.

They did an excellent job on the repairs. And an even better job and keeping me in formed the entire time they had my car in the shop. Even when my car was delayed a day from being fixed they explained it to me thoroughly and the reason why. I am very pleased with how they handled everything!

Jeff and the entire team was outstanding! Everyone was extremely friendly and knowledgeable. They kept me informed every couple days and finished when they said they would. Caliber collision will be my go to for any future needs as my vehicle looks new!

I took my SUV to Caliber Collision to repair damage from a car accident. Everyone who I interacted with at Caliber was kind and professional, and the person who completed my repairs, Shane, was great about keeping me updated throughout the process. They did excellent work, and you cannot tell that my car was ever damaged. I would highly recommend this business to anyone looking to have body work done on their vehicle!

Do not trust the estimate you receive from these guys.I took my daughter’s 2008 Toyota Avalon to the Caliber location in Greenwood, IN after a minor sideswipe incident. The driver’s side quarter panel had damage over the tire, the driver’s side mirror was broken off, and a small dent in the front fender from the mirror impact. Overall pretty minor damage.The initial estimate was around $2500. That seemed pretty fair and left plenty of room for mechanical issues found when going deeper during the repair process, or so I thought.I took the vehicle there for repair and they submitted an estimate of over $5000 to my insurance company and stated that it would most likely increase which caused my insurance company to total the car.I was quite shocked to find out that the new estimate was double the initial estimate. They found a cut on the tire and said the rear strut was damaged. This was all the mechanical damage found which totaled about $430. This means over $2000 of this increase was all body work.How can a reputable company have such incompetent estimators? This wasn’t surprise work added due to unseen damage. This was pure incompetence on the original estimator’s part to miss over $2000 worth of bodywork.To add insult to injury, they charged me $104 to put the car back together. If the original estimate had not been so far off the mark, I would have had the opportunity to get a second opinion. Due to the incompetency on the original estimator’s part, I chose to do business with Caliber and then I had to pay the price.I will never use their services again and I advise anyone taking their car there to check out other options first.

Caliber Collision helped me out so much with my car repair. They are very easy to work with and honestly the most amazing and kind team I’ve ever interacted with. I highly recommend!!!

We planned on getting the vehicle fixed by them, but, their estimator thought we were just looking for a big insurance check.So he low-balled the amount...by shorting the estimate by nearly $5k. If we came there with a driveway accident and paying out of our own pocket they would have charged us astronomical prices for the same damage. We believe that they and the insurance companies are working together...they figure a small check for the customer and the estimator and company split a few thousand. That way they both win. Never will go here again. You missed out on a repair job...probably the same reason church brothers moved on.

Fantastic, personable and will use again if every needed

I got a phone call each day letting me know the status of parts needed, parts ordered, and work to be done. Shane kept me informed of the expected timeline and the car was actually completed a couple of days ahead of schedule, and it looks like it was never in an accident in the first place. I definitely recommend this location to anyone in the area needing repairs.

I received a phone call from the GM Doug Clark, who expertly answered all my original questions, and the end result was that they unfortunately dont have the urethane based products I was after but offered me their more eco friendly water based. Due to the nature of this restoration I wouldnt be able to use water base.With that said my experience had a complete 360, customer service is exceptional and hes definitely a pro that knows his products. Prices are inline with a professional paint shop as expected! Thank you for the positive turn around.

The front passenger side of my 1 year old blue 2020 Rav 4 was hit by a deer in May 2021 and Caliber Collision did an EXCELLENT job fixing the damage. It looks absolutely brand new now. Paint matches perfectly, the entire front bumper was replaced, other parts and pieces replaced as well, all the sensors were recalibrated and made sure they worked properly too. Everything was done perfectly to my satisfaction. I highly recommend Caliber Collision and btw I called Beck Toyota in Greenwood, IN before deciding on what company to use to repair my car and *they* HIGHLY recommended Caliber as their #1 choice and now I also rate them as #1. They are outstanding. They also allowed me to return my Enterprise rental car to them and they returned it for me since I couldnt drop the rental off *and* pick up my car from Caliber by 530pm that day. Everything went smoothly and no weird charges were charged, everything was paid by the insurance company and it was terrific. Thanks State Farm, Caliber and Enterprise for all your help!! A++++

This shop was great to work with. Service and communication was top notch. I hope to not need to but would definitely use this shop again hands down!

Shane Heady took really good care of me. I had some warranty work done and he personally saw to it that it was done to my standards. Thanks again for the prompt attention to detail and getting it done quickly.

After I got rear ended, I was glad I went to Caliber and met Quentin (not sure of title, but the dude that gets stuff done) who was a complete professional throughout my repair. The other guys insurance was not that great to work with, but Quentin kept me informed and I knew what was going on. Anytime I would call or text (their awesome service thing), he would respond with an actual answer, not just something I wanted to hear. The entire team there at Caliber was very nice to me.... actually they were the nicest people to me during my accident ordeal. Very much appreciated and will recommend to anyone.

Good, courteous, professional job.

Caliber was professional, kept me up to date daily on the progress of the repairs and finished a week early. Highly satisfied!

They did a fantastic job keeping me updated and even finished our repairs ahead of schedule! I highly recommend them.

Jeff is amazing! Kept me super up to date and answered any questions I had. The work done on my car was amazing! Looks brand new and they even did a complementary fix on a dent I had. They gave my car back to me super clean inside and out!

Quentin was wonderful. He kept me informed on what was going on with my vehicle every step of the way. It was nice to have one less thing to worry about. I highly recommend!!!

I had my truck repaired at the Greenwood shop. The representative Jeff was very helpful, and kept me updated throughout the process. The painting turned out fantastic. I’m very pleased with the repair, and thanks again to Jeff in Greenwood for all of your help during my repair!

Fast and friendly. Have to have work done on my car and I need to wait until I get moved and unpacked.

The gentleman that helped me, Quincy was very nice and took care of my issues. Sad we knew she was totaled. Thanks Carmax for the bad rear tires on my RWD Mustang.

I have not currently used this business, but when I am ready, I will definitely be going here and it is all thanks to the professionalism and knowledge of the gentleman I spoke with, Shane Heady. I do not know anything with it comes to my vehicle or any other for that matter, but because of the polite service i received from Shane Heady, they have earned my business ten fold. He was extremely patient with my many questions and explained things in a way that made sense. I will refer anyone who needs work done to Shane, without a doubt. Thank you again Shane for your help and understanding.

Got an estimate a couple weeks ago and everyone was so friendly and professional! Shane did my estimate and did a great job! Talked to Lori on the phone and Heather when I arrived and they were both so sweet! Will recommend Caliber to everyone! Fast, easy, and friendly!

I brought my car here last week and Shane was more than helpful explaining my services! Also, Heather at the front deck was so nice and friendly! Great place to take your vehicle if you want a friendly and professional experience :)

They did an excellent job with me, the car, the work, and the end result was terrific!

I would like to highly recommend Caliber Collision Center for their recent work on my truck. Everyone from the front desk to the service department went over and above for me. All the staff was extremely professional, courteous and efficient. The bodywork was done to perfection. I would rate the southside location a 10 out of 10

Caliber Collisions staff was friendly and professional. They communicated consistently throughout the repair process, explaining exactly what was happening with my vehicle and how long it would take. The repair work is well done. I cant even tell the old paint from new!

Great Customer service and kept me informed throughout the entire process.

Quinton at Caliber Collision was amazing to work with on an estimate for my car damage. After going through an accident, I was shaken up. He put my anxieties at ease, and it was apparent my safety was of the upmost importance. My car was not safe to drive with my drivers side door completely folding in, so he helped me get set up with a rental car while they looked into the estimate. I was very appreciative of his time to explain everything in terms I could understand for what was going on with my car.This company was timely and professional. They were great when it came to communicating with me and my insurance company. I could tell I was valued and my car was also left in good hands. Thank you Caliber Collision for being there for me during a scary time!

Customer service was very good.

The professionalism and quality of service and repair was top notch. I worked with Jeff, who ensured the job was done right and that I was happy before leaving. They coordinated with my insurance and kept me up-to-date on all repairs and timelines. I would definitely recommend.

Caliber Collision is a lifesaver!! My beautiful Gemma (my Grand Cherokee) looks better than it did before the wreck. The staff was super friendly and professional and the work was completed quickly. I will always come back to this location. Thank you for fixing my Gemma!

I have only been in there for an estimate but the front office ladies, Lori and Heather were so polite and professional. They werent able to get me in that day for an estimate but I scheduled the following day. Even if I dont get the work done those two were some wonderful humans! I am sure to be back and will refer people your way!!!

Highly recommend this Caliber Collision to all.They were timely and professional, and most important the vehicle was completed 3 days early.

After the incident happened on my car, I was able to get an appointment for an estimate of the damage within the same week. Now I was waiting for the check from the insurance company, they had called me to set up an appointment to start on the repairs but I told them that I was waiting on it so once I received the check, I immediately called back to set an appointment and they were able to get my car in on that following Monday. As requested, they were able to update me on the process and they gave me an estimated completion date but was able to finish the work within the same week that I dropped it off.

Would recommend this shop! They care about their customers and do things in a timely manner. Called for estimate and they were able to get me right in. Their customer service is amazing! Go see them and ask for Lori!!!

Words cannot express the gratitude I have for Caliber Collision. I had previously used Church Brothers June 2018 for a complete repair to my vehicle that was $400 away from a complete total. Fast forward to July 13, 2020 I had an issue to the repair that resulted in my spoiler falling off for no reason to my fault. Caliber Collision came to the rescue to assist quickly with the repair and honored the previous work they did (just under an old company name). Thank you Mr Clark for the assist! You have earned not only my future business but trust as well.

Great service, worked great with my tight schedule.

I had my car painted and the quality of the paint job was excellent. It was a great experience, the time estimate was accurate, and even completed a few days ahead. My car looks great!!

Everyone was very professional, efficient, and answered all of my questions. The repair job took less time than told, and my car looks great. It also was in very clean condition when I picked it up. I could not have been happier.

My Caliber experience was great. Quinton Moore helped me every step of the way and was great at staying in touch with me. Highly recommend Caliber but even more so recommend you work with Quinton!

Excellent customer experience!

Very pleased! car looks brand new, was not a fortune. Quinton is very hard working and it shows. keeps you updated daily. i recommend!

My daughter got into a minor accident and we took her car to Caliber Collision for an estimate. We worked with Quinton and let’s just say he is the best of the best. He made sure we understand the process, the extent of the damage, the timeline, and kept in contact the entire time. His customer service skills are a 10 out of 10. He knew this was my daughters car and went over and beyond to let us know of a code that kept coming up. He let us know what we needed to watch for and how to handle it if any further issues. The code was separate from the accident so he could have not said a thing. If you need a great place to take your car and want to be able to trust you will be taken care of go see Quinton at Caliber Collision!

First off I would like to say how Chelsea was very helpful Upon drop off and throughout the repair process and pick up. Everything went great and very smooth. Very professional. I definitely recommend going back here or to anyone else that needs a repair! Ask for Chelsea she was awesome! Thank you so so much!

My insurance company recommended them to fix my car so I gave them another try. Years ago they messed up pretty bad, but they said they were under new ownership. They took a week longer than quoted, and when I called to check the progress they were initially rude, acting like I was bothering them. When I did finally pick up my car I noticed they left the 2 skid plates off the bottom of my car. They also sent me to check out their work in the cold pouring rain, (like 30 degrees) instead of pulling into the empty bay. They did order the new pieces and put them on 2 weeks later, and overall everything was fixed fine from what I can see. They just seemed a little unorganized/scatterbrained, and not as friendly to their clients as they should be. I feel like 3 stars is a little low but 4 stars is better than they deserve. I would give them 3.5 if I could.

I was very impressed with the quality of work on the repairs performed on my 8 year truck. The overall experience was excellent.

Great service and great work

Great Place only because they bought everybody else out....From Abriva to Church Bros, and every other body shop through out the country.....Next time I will use local since I have that choice! Support local Business!!!:)

The rear of my car has been damaged in a rear end collision and looked horrible. Calber repaired and replaced the damaged parts and it looks better than new and when I picked up the car inside and out was cleaner than new.

They have kept me up to date on my vehicle.

Caliber did a fantastic job on our 2015 Toyota Camry. It was a pleasant surprise for me when I picked it up. It looks like a new car!

Absolute disaster. DO NOT TAKE YOUR VEHICLE HERE. I Took my Ford Fiesta ST with 13k miles to the Greenwood, IN location for a few dents on the door and hood. I get my car back 3 weeks later after arguing about them not putting a rock shield on and theres a crazy rattling sound. Turns out Im missing part of my rear driver caliper, brakes and piston. The bolts are still in the housing and rubber boot though. I almost crashed because I had no brakes on the way home. The caliper had been removed from my rotor for some reason even though they claim they didnt take the wheel off and did no work in that area. Dangerous.

My new truck was unfortunately damaged when a semi had a blowout in front of me on the interstate: hood, grill, bumper, and air-dam were all scratched and dented by flying debris. Being new to the area, I knew nothing about the local body shops. So, my insurance recommend Caliber Collision in Greenwood. Jeff Dixon took care of everything—all I had to do was drop it off. He dealt with my insurance company and kept me updated daily through emails or phone calls. When I picked it up I gave it a thorough (OCD) examination—and then again when I got home. It looks just as it did the day I bought it! No sign of damage or repair. From now on Caliber will be my go to shop.

Shane and his crew were awesome to work with, very professional, and communicated everything start to finish. Highly recommend them for all your auto body needs!

The Greenwood location was great got my car back in a timely manner and it looks great the shine on my car is immaculate better than its ever been I would definitely recommend taking your car to this location for repairs

This location is amazing I took my car there for body work and a paint and when I mean my paint was nice and slick I was so happy and then to top it off my car was done at a good timing when I need it done!

I had a great experience. Quinton polite, knowledgeable, and professional. I will keep going back!

I sent my car to caliber collision and the paint work I was extremely satisfied with they really did a good job on my truck

The people here are honest and professional. Doug is the best. Hell fix your car and make it run like new! Thanks again!!

Great customer service! Quinton was very professional and prompt. No more paint marks and my vehicle looks awesome!

They are very professional and take a personal interest in your vehicle.

I brought my vehicle to Caliber Collision because they were trusted, recommended, and had great reviews.Needless to say I was not disappointed! The customer service was unbelievably amazing! Quinto Moore was my rep and he kept me informed, solved issues, and took care of me and my vehicle like an all star!If I ever have issues, I will always be taking my vehicle here to get it taken care of right!

Amazing place and staff

Friendly and great customer service! Wouldnt take it anywhere else! Thanks again!!

When they do the work it is highly professional. I had a vehicle totalled and they will not repair it for a salvage title. So heads up on that. Service is friendly and honest.

Excellent customer service! They went above and beyond with my repairs!

Friendly and honest staff! Took me to get my rental car. Text updates on the progress too😃

Great customer service!! Lori got me in quick for my estimate!

I took my vehicle to a different location and was not satisfied so I took my vehicle here to get fixed proper did a great job. Highly recommended

Outstanding. Service and treatment

Quality work. Great service

I had a great experience with Caliber! They were super accommodating and & got my car fixed in no time!

Worst service I have ever experienced! Customer service is no good they will make you wait for ever or even hang up on you, body work they did on my truck is also trash and lets not talk about their welding I wish I could upload pics of their welding, looks like straight up popcorn and air comes out of welded joints muffler, I do not I repeat DO NOT recommend this place to anyone they kept my truck for more than a month and ended up finding out they only worked on it for a couple of hours, their workers rush their work to pocket remaining hours smh! Collision Repair is not to be rushed!!! Vehicles are suppose to be safe and mufflers should be seriously taken because of carbon monoxide and engine performance for what I know. This place really got to me.

I would not recommend this place to anyone. When I originally had my SUV repaired it took 24 days for just the driver side door. I took it back because of peeling paint, that took two days. Upon my inspection I find a chip on the door that wasnt there before taking in for repaint. Third time repainted again, upon my inspection clear coat was rough to the touch. Meanwhile the front girls told me upon arrival my vehicle was out front when indeed it was not and they said it was and I looked in the parking lot again and told them again that indeed it was not. After my inspection I was told my SUV needed to go nextdoor to QC to be buffed out. My question why wasnt this done before they called me for pickup. But guess what it couldnt be buffed out without messing up the paint. Paint job number four or clear coat you never got a clear answer from anyone only took day, this time. Picked up vehicle and the customer service was horrible. They sent the office girl out with me to inspect my vehicle and I told her that was unacceptable because she didnt know about the paint job. I asked who had been doing inspections and they told me the estimators instead of Managers. Then they accused me of hitting the door on something and should not have repainted the door. I indeed did not hit the door on anything. I hope the owner reads this review because you need to talk with your employees.

This place has to only get insurance claims because I would never take my car here again to be repaired. They worked on wife’s vehicle and took 3 weeks to repair to there 1 week estimate. They called three separate times to change the time it would be done and when we arrived it still wasn’t ready. Why have us come in when it’s not ready? The manager didn’t want to take any responsibility to for his least bit of effort or for his lazy crew. Customer service=0 customer respect=0 Timely=0. The reviews online have to be family members or paid people because nothing matches up with there’s and sound commercial written.

Poor customer service. Was promised the car everyday for 2 weeks. Problems kept coming up. According to them nothing was their fault. Dealer they took car to damaged the front grill. The dealer damaged the trim on the door Church Brothers replaced. Some how the clear coat was never applied to the door frame. I had to show them that one. How do they miss that? Car was given to us with NO gas in the tank. Ran out just driving across the street. Car still has mechanical issues. Insurance company wants someone else to make those repairs. If you like to get the run around this is your place.See below for their typical response. They expect me to call them just like for all updates. I had asked for management to call me multiple times.

Horrible customer service. Service Desk Employee just told me whatever to get me off the phone. I was nothing but nice. Every time I’d call back, no one wanted to help me and just put me in someone elses message box to be ignored. I wasted 2-weeks. Go to Gerber. One phone call there and everything was taken care of. FOLLOW UP. YOU CAN SEE FROM THE RESPONSE THEY DIDN’T EVEN READ MY REVIEW.

Body work was great look jys like brand new but they didnt fix my radio issur and they had it on the report to do so and basically laughed like sorry bout cha😒 not giving 5 stars because of the job not being 100%

I would highly recommend this location. They were professional and took care of us right away!

The girl that help us did an amazing job!

Had a small misunderstanding when I went to pick up the truck. Doug showed great customer service and did exactly what he promised and made the truck perfect!

My repair job went exactly as planned. They got me in the next day for an estimate and my van was back 3 days before the expected return date! It was easy to keep up with the progress online, and everyone was very professional. All-in-all a great, painless experience!

This place did a great job on the repair. Unfortunately someone decided to remove my LED license plate bulbs. This would not have been a big deal but they replaced them with an inferior version that are now flickering. When they gave me the car back one of them was not even lit. I had to remove it and flip the bulb so the polarity was correct. On top of this they charged the insurance company $10 each for the bulbs. Again not a huge deal since I was not paying for the repairs, but the bulbs I had in worked when the car was dropped off and replacing them was not needed. The damage was not even near them. When I confronted them that the bulbs where not the same I was told they would not have removed them so they are the ones that I dropped the car off with. I then proceeded to show pictures I took before I dropped off the car. The gentleman was a bit taken back and requested I e-mail them to him and he assured me he would get to the bottom of it. 3 weeks later he has yet to return any of my e-mails. Beware of any aftermarket items you have on your car. They might just get swapped out.

The other guys ins. paid, the work was excellent!

Excellent service highly recommended. Thanks to Quinton our car was in and out.

Never received promised updates. I had to call them. Body work seems fine. Brake work was 30% more than quoted and they said nothing about the price increase until work was done. The brakes still arent right. This place is over rated. Will go elsewhere in the future.

Great service. Painless experience. Wonderful to work with. Everything was done on time and as promised, probably the best car repair experience Ive had.

These guys are really good at what they do

I received services here at this location 3-4 times within the last few years. Back when it was church brothers and now since it’s been caliber collision. Man can I tell you it was a complete difference.The color on the paint job was spot on!! Thank you to the Painter at Caliber Collision.

Ive had major and minor work completed here. They did a bang up job (no pun intended) on the major work, but messed up the minor work. It wasnt a big deal and they made it right, but they failed to replace the rear bumper fascia when I pick up the vehicle. Its hard to trust people with your car and when they forget to put parts on, it subtracts from their credibility.

The customer interaction here was fine, as the receptionists and mechanics were all nice people, however, the service that I did receive here was completely unsatisfactory. A part to fix a simple manual window had to be ordered from another site, and after two weeks from my initial visit, I had received no communication from Church Brothers about its arrival. Turns out, the part was sitting in a warehouse, already shipped to Indy, but it was forgotten and ignored. After finally making contact,a short apology, and bringing my vehicle in the next day to get worked on, it was discovered that the wrong part had my mistakenly ordered. The only remedy to this error was to order another generic replacement for the next day and another $10 for the next part. No communication, no effort, and no care.