Thank you Wesley, Noelle, Jimmy & everyone at Lexus Greenwich for making my day with this gorgeous brand new Lexus. I never thought that I will be able to own such a beauty, but they made it possible!!!! All of the staffs are friendly, courteous, and just phenomenal. 10/10 would recommend this dealership to friends and family. Thanks again!!! ❤️😊

Can’t recommend this dealership enough, Wesley was a pleasure to work with and made this transaction as smooth as possible. Bought this car sight unseen and everything was exactly how it was described. Made my transition from California a lot easier. Thank you so much Wesley! You are a dream!

This review is long overdue. I had an amazing experience buying a car for my father from here back in April. The salesman Olivier was amazing to work with and extremely honest. They had detailed the preowned car and took out small dent at no cost. The whole team was extremely helpful with scheduling and even offered to get my car inspected and delivered out of state in NYC where I am from. I look forward to coming back here for my next car and have recommended this dealership to many friends and family.

Wesley was a very kind and knowledgeable salesperson. I would recommend him 100% to anyone. It was a pleasure to work with Wesley and Lexus of Greenwich. I am very happy with my new Lexus ES300h.

My husband and I had the best experience buying our RX350 at Darcars of Greenwich. Dan Moran was a pleasure to work with, he was very patient and thorough and made the process an enjoyable one. We have been servicing our cars at this Greenwich dealership for many years and cant say enough good things about the service they provide. Rob and Edwin provide excellent service every time - there is none better!

This is the best LEXUS dealership EVER! Dave Miller, Manager is the absolute BEST! Goes above & beyond! Emily, Sales person is also the best! Consummate professional, knowledgeable, kind & helpful! Go see them both, you won’t be disappointed!

Great experience overall in sales and financing. Go and see Anna Rutkowska as shes a great salesperson. I highly recommend. The location and the showroom is clean and very comfortable.

Melanny was such a pleasure to work with when leasing my vehicle. Even after my purchase, she was always so helpful and accommodating to all of my needs. She was just a quick text/phone call away whenever I needed. She went above and beyond to help me months after I purchased my lease. If you are in the market to buy/lease a car, be sure to ask for Mel!

Giving this 3 stars because of the amazing Arthur who was super helpful during our time. He took his time explaining the pros and cons and was super friendly. Unfortunately the numbers we got did not match our expectations and we asked if we could put down an amount and have the monthly payments be around an afforded amount - an innocent act really. We were hoping they could crunch some numbers that could meet us half way. Arthur was super delighted to help and met with the manager to review numbers.That’s when the said manager walks to our table and tells us “so yeah we don’t negotiate car prices. That’s the set model. That’s the numbers” and pretty much just toss the paper right back to us. No suggestions, no questions asked, no options. Just take it or leave it.Of course the attitude wasn’t helpful and I wasn’t interested in continuing the conversation and said my thanks and started walking out. The response was “you know, that’s the last model” - as if that’s going to change my mind?Overall, it felt rushed and no willingness to help. Almost a little demeaning. Even after telling them we could make an $8k payment on the spot. Also important that at no point did we intend on “negotiating the price of the car”. We were just playing with the down payment + monthly payment numbers.Thank you Art for your time! But we’ll be making a decision else where.

What an excellent experience!! Wanted to downsize from an RX350 to an NX300 - I had very specific details I wanted for a 2019 NX, and had contacted many dealerships. Greenwich was the only one who came through and found exactly what I was looking for. Emmy Jade was excellent - keeping constantly in touch by text and email. Manger Tom was outstanding as well - so friendly and fun! No high pressure from either - and they respected what was important to us - and gave us an amazing deal!! Picked up my car with a big red bow on top! Will always have Lexus of Greenwich as my go-to Lexus dealer!

Unfortunately me and my girlfriend lost one of our vehicles due to the floods from the recent hurricane. We decided to go to this dealership since we were in the market for a luxury sedan or SUV. When we walked in we greeted the lady at the front desk and got nothing but a blank stare. We then saw two ladies behind her at another desk. We once again greeted them with a Hello and got nothing but a blank stare and 1 of them just started drinking water while staring at us. We decided to disregard the rude behavior and started looking at the floor models. We saw a vehicle we liked and started to look around to see if anyone was available to help us. No one approached us or anything so we decided to just leave. Not sure why no-one wanted to help us. Either way we ended up going to Audi and got a vehicle from there. Cant say I would recommend this dealership.

A five star customer service experience with my recent purchase. Every member of the team went above and beyond to complete the buying process. A special shout out for salesman Scott who went above and beyond by picking me up at the train station and driving me to the dealership. Scott & sale manager Noelle stayed well after closing time to handle the financing & insurance so I could drive home in my new vehicle the same day! Since the vehicle hadnt been fully detailed Scott has offered to drive 45 minutes to pick it up and bring it back to the dealership to give its finishing touches and then return it to me at my work. I would definitely recommend buying from Lexus of Greenwich.

I had the most pleasant experience with Dave Miller of this dealership. I was looking to buy a Lexus GS 350. I was in another state yet he checked and followed up with me multiple times and in a timely manner. His information on the car and the deal offered was transparent. In a used car experience, or any sales experience the character and the vibe of the sales agent is very important. I would rate Mr. Dave Miller an A plus for his professional conduct. Highly recommended!

Dan Moran is my salesperson, very helpful and efficient. He’s very responsive to my questions, get back to my text messages immediately. Jimmy from the finance department, is also amazing and very professional.

Just bought Gx460 from Kelly, and got the registration in time. Thanks again! Nice, professional,Recommend!

My family and I had an excellent experience with Scott Greenburg, Dave Miller, and Noelle who handled our financing. They were all very professional, easy to talk with, and did an exceptional job from start to finish. It felt easy, stress free and was a very pleasurable experience with DARCARS. I highly recommend them! And my son loves his car. Thank you Scott, Dave, and Noelle.

Art is an excellent salesmen! Thoughtful and dilligent. Knows everything there is to know about the car he is selling. The man is a walking owner’s manual. Everyone was really nice throughout the process. Very happy with my ux250h

Loved the 2 cars we bought here. Staff was friendly. Thomas Chen and Oliver were helpful and patient. Nice showroom. Might be back in a couple of years to buy more.

We just got a lease on a 2021 Lexus NX300. Wesley Baez was very helpful and personable. He made the buying process enjoyable. Wesley and his manager, Rafael, were also understanding and accommodating when we decided to pivot from the hybrid to the regular NX300 late in the buying process. Wesley was attentive the whole way-- personally delivering the NX300 and even following up with us afterward regarding some outstanding items. We look forward to getting our car serviced at Lexus of Greenwich and working with them (and Wesley, specifically) more in the coming years.

Most professionally run dealership I have ever been in. My salesman was Joseph Lee. He was very patient and took care of every detail. He helped a not so young old girl, learn all of the new aspects of a technologically advanced car. I bought a UX 250h. Vice President of Sales, Hesham, was very welcoming, and made me feel like an old friend. Highly recommend this dealership, and most especially, Joseph.

I just purchased a Lexus IS 300 from Scott Greenberg at Lexus of Greenwich and couldnt have had a better experience. I have never felt so comfortable when purchasing a vehicle. Scott was awesome. I highly recommend him and Lexus of Greenwich.

The snake in the finance room “mistakenly” charged me twice for the $795 dealer fee. Be very careful with Ghaleb. Better yet, go to a reputable dealership.Oh, and they force you to buy a b.s. Darcars assurance package for $2500. If you read the fine print, it basically offers you nothing but a free car wash every year.

OUT OF STATE BUYERGreat Experience all around. No BS from these guys! (which is something I could not say about most dealerships during my search). I had a video of the car within minutes of me requesting it. When we came up, it was absolutely no games or pressure. My great appreciation goes out to Jasmin Rosario, Dave Miller, Noelle Duncko and Nick Forrester. They all played their part in making this a very enjoyable experience! I would not hesitate to fly here next time with a one way ticket!

They snuck in a 2% commission without disclosing it. Fortunately, my attorney thinks it’s a slam dunk win in court. I’ll be able to recover the money plus up to $5000 in punitive damages! Thank you Darcars!

We had a great experience with our recent lease at DARCARS. Kelly Ramos was professional, responsive and went above and beyond to help us finalize everything. She delivered excellent customer service!

Had a fantastic experience at Certified PreOwned Lexus of Greenwich. You really get what you pay for and the salesmen like Scott Greenberg and Thomas Chen were world class. There was zero pressure to buy any car in particular, and both salesmen were completely genuine and didnt try to convince or entice me to do anything I wasnt interested in. This was a refreshing experience in the used-car scene. You wont get the over-excited young salesman who pressures you to buy a car right now, but rather experienced professionals who have worked in the car industry for decades, that dont really care if you buy or dont, but rather care that youll be happy with your purchase. My experience has potentially made me a lifelong Lexus-Buyer.

The staff in the service department is amazing! My husband and I live in Manhattan and had a recall on our 2019 GX460. We tried to work with the service department in Manhattan, but found them completely unprofessional.I decided to reach out to Greenwich since I grew up in Connecticut. From my first phone call concerned over the recall, the staff could not have been more helpful. When a remedy became available, Kim was amazing in setting up an appointment for us, making sure our part would be in and that we could use a loaner during the service.When we arrived yesterday, the entire staff was friendly. Edwin took care of us and not only had the recall handled but also arranged for our schedule maintenance check. Plus, they washed our car.The service we received from Lexus of Greenwich is exactly what I expected when I decided to get a Lexus. So glad to have found a service department that is helpful, courteous, professional, and above all that I can trust.Thank you!

John McLane was superb. He made us to become a serious buyer. He always replied our questions.

Carlos Villaverde was my salesman. His professionalism and fairness allowed me to feel comfortable purchasing this car. I took the train 2 hours from Kingston, Rhode Island to view the vehicle. The car - 2017 Lexus IS300 F Sport - was in absolutely spectacular condition for having 39,500 miles. The dealership itself is impressive. It features a 2 floor building. The first floor is a showroom and service area. The second floor features another showroom. The second floor is where I inspected the vehicle. Yes, I inspected the vehicle inside the dealership on the second floor. Did I mention it was down-pouring out? Carlos made sure the vehicle was inside the building, on the second floor for private viewing, and that the car was dry. Lexus of Greenwich clearly had the car professionally detailed AND waxed. It seriously appeared brand new. My whole experience at Lexus of Greenwich was unbelievable. Especially since I had put a deposit on the car before actually seeing it. I recommend this place to anyone who is debating their credibility. It truly is a great business to deal with. When I need my next car I will be traveling 2 hours again without question. Thank you Carlos.(The photos were taken at home, not at the dealership)-Alex

My recent search for a low mileage 2018 Lexus 350-ES was the most pleasant car buying experience. My sales associate was Joseph Lee which made the transition totally relaxed and without any difficulty. The transaction was very straight forward. Pricing was fair and Joe worked hard in doing everything possible to aid in any requested needs I required. Even a week after the sale, Joe was extremely helpful in questions or concerns. If anyone is in the need of a used Lexus I would highly recommend this dealership and especially Joseph Lee.

I had a great experience at this Lexus dealership. I purchase a ES 350 and was very happy with the service I received by Neenja my sales person. The staff was very friendly and it was a smooth and easy process buying a car from them. Thanks a lot for the great service

Very kind and helpful people, specially Nirinja! Was so helpful, thank you.

My car buying experience was fantastic with the help of my Salesman Wesley Baez. Wesley made the entire process so easy and I am very happy with my new Lexus.

Bought my first car from Art - top to bottom a great experience! Knowledgeable, friendly, and easy to work with.

I had a great experience at Lexus of Greenwich. Everyone their seemed really nice but I got to know Wesley and Noelle and they were amazing. I checked around after I leased a car with them and was told I got a great rate. They are not looking to play games with you and were very easy and straightforward to work with. That was the second car that I leased with them.

If you have a trade-in and it’s currently financed, GO SOMEWHERE ELSE. My husband and I traded in 3 cars to DARCARS, two of which we owned outright and a third car that we were financing. It has been 6 weeks since we turned over the keys and DARCARS still has not paid off the loan on that trade-in. We brought 2 cars from DARCARS worth $95,000. You would think that they would want to make repeat customers out of us but that seems to not be a priority for them. To bad, we were thinking of picking up an LC-500 as a weekend car in the near future but we clearly have to find another Lexus dealership. They will happily take your money, but will drag their feet when they have to pay out. To say we are extremely disappointed would be an understatement.

Daniel Moran (sales) and Ghaleb Dahi (finance) helped me with a new lease and they both are very experienced and knowledgeable in what they do. The process was very smooth and simple; I highly recommend this duo, great amazing experience.

Beautiful dealership. The inside and atmosphere is very clean. The waiting area has comfortable chairs and is a relaxing environment. Theres free coffee and snacks while you wait, and the staff is friendly and helpful.

I had the utmost exceptional excellent service. David Miller and Neeje make experience great! And Noelle in the finance department is great! I will definitely recommend all my family members and friends to shop their next car at Lexus of Greenwich! Thank you all!

I bought a Lexus from this dealership a few years ago and came back for my next car because of the customer service I received. From the sales consultant (Scott Greenberg) to the brass (thanks Dave and Tom) and everyone along the way, I felt like I was treated very well. I know Im not the only person who is uneasy about the process of buying a car, but I can say that the group at Lexus of Greenwich made it an enjoyable experience. Great job!

I had a wonderful experience with DarCars Lexus of Greenwich. My SalesConsultant was Scott Greenberg and he was very professional, helpful and knowledgeable. I never felt rushed or pressured into a sale. They really want to do the right thing for their customers. I would highly recommend to family and friends.

Neerja was tremendous with assisting me in my purchase!! Thank you!

Great experience working with Wesley Baez to get a new Rx 450 hybrid. Its a great vehicle and Wesley made the purchase process so easy and enjoyable. He and the entire team were very knowledgeable, professional and focused on ensuring my needs were met. It was a pleasure doing business here and would totally recommend Wesley and the Darcars Lexus of Greenwich team.

I am so thrilled and thankful for all the help and professional services that was delivered at this dealership. They are wonderful and very pleasant to deal with. They make the transition to Lexus seems so smooth and easy!! The staffs are so well-mannered and friendly.

Highly recommended.Purchased a Lexus Certified RX350. Great price and very fair no haggle trade in value. They treat you like a customer is supposed to be treated.We live out of state and they handled the registration and plates seamlessly.Worked with Tom who was wonderfully sincere and honest. He explained the everything and did not try to sell us anything we did not want. I highly recommend him.

Neerja sold a Lexus RX350 to us last week. Over the years, some of the car purchases I’ve had have felt like an experience in purgatory whereas others have gone perfectly well. My transaction with Neerja was one of the absolute smoothest buying experiences of my life.From the moment I initiated contact with her, she responded promptly to all of my various inquiries, and she provided me with all information I requested. This was a long-distance transaction that required each of us to have a bit of faith in the other. We ultimately reached a deal without a hint of gamesmanship. Then I embarked on the full-day trip to come pick up the car.This transaction was smooth, respectful, enjoyable, and exactly what I expected from a Lexus representative. Neerja represents the brand’s mission very well, and she left us with a positive attitude toward Darcars Lexus. I would specifically seek her out in the future for another transaction.

**3rd EDIT 10/10/21: Im still waiting to hear any sort of response from them after sending over the paperwork a couple weeks ago. In the mean time, Im paying over $500 a month to a lienholder that is NOT associated with my vehicle.They never followed through on changing the lien holder information on my vehicle registration after they changed my loan server a month after my purchase. Ive tried to get in touch numerous times over the past two months with no avail.**EDIT: I reached out to customer relations with no response from them either.**2nd EDIT: They reached out after the edit. Im still waiting for the paperwork to be sent over so I can get the title registration fixed.

I had a great experience here. Neerja and Dave helped me better than some other dealerships. I got the car I wanted and she walked me through the process very well. If I were to buy another car I would definitely go see her again.

I purchased two GX460s from this dealership. Ronnie and the team at Greenwich ensured comfortable experiences on both occasions. The transactions were smooth from start to finish. No high pressure sales tactics as expected from an official Lexus dealership. Will be back for my next purchase in a few years.

MUST GO HERETHIS REVIEW WAS UNSOLICITED AND GIVEN COMPLETELY HONEST!!!!!Sales Representative: Wesley Baez• 100% Knowledgeable about all vehicles. Laid back, straightforward attitude without any feelings of deception. Empathetic and sympathetic and shows a love for his job.• Listens to his customers wants and needs as well as budget and full situation. Gives his honest opinion regardless of outcome.• Gives full breakdown of all costs.• Works well with team members, great asset to Lexus, future manager due to his overall qualities and professional demeanor. HIGHLY RECOMMENDED!!!Management: Oksana Kolinyk• Great manager with highly professional demeanor.• Does everything possible to work every angle to meet your needs.• Straightforward approach with her clients after listening to her representatives. Following meeting with the customer and confirming all needs are met.•Will get you the best possible outcome!Full Review:I was recommended to meet Sales Representative Wesley Baez by a close friend of mine. Upon meeting with him I immediately felt comfortable by his demeanor and professionalism. He immediately inquired about my situation and my current lease I was in with GM Motors. Once obtaining all current information he listened to what I was interested in, what I wanted and what I was willing to compromise on. We proceeded to test drive different vehicles to confirm what I was most comfortable with. Once all that was said and done Oksana and Wesley worked hand in hand to do everything possible to meet my financial needs. Once all the check boxes were met the buying process felt effortless. All documentation signed and finalized and I drove off in a brand new vehicle. THE WHOLE EXPERIENCE WAS EVERYTHING CAR BUYING SHOULD BE!!!Go see Wesley for your next Lexus and tell him Gabriel sent you!!!

Neerja was our sales rep and she did an exceptional job making me comfortable! Very friendly and personable and most importantly listened to my needs!

Five stars for this dealership! I was on the lookout for a new car and went to several dealerships. Right away this one stood out. Everyone was very kind and welcoming. Worked with Neerja and Dave Miller. They were both very honest and patient answering any questions. If you are looking for a car this is the dealership to go to.

Had an amazing experience at darcars lexus of greenwich. Neerja had the knowledge about the cars she is dealing with...was able to explain everything in detail about buying lexus nx200t. Had a real good experience overall...may it be the dealing while showing the car and even while getting the paperwork done everything went so smooth and was quick....highly recommend darcars of greenwich...also not to forget jimmy from accounts department is great person very friendly...👍

I purchased my first Is from Lexus of Greenwich, and I have always been satisfied with the constant check ups from the team. There is a particular individual who is named Ronald Rodriguez who has helped me with all of my paper work and made it a breeze since the beginning. I now need my first service since I purchased my car and he has been nothing but helpful and constantly trying to be of assistance. I look forward to continuing business with Lexus of Greenwich and the great hospitality which is always given through the door.

Above and Beyond - Ask for Scott Greenberg, the salesman who couldnt do enough. He walked me through the entire purchase process, made sure I could operate my new Lexus, and when I struggled with some of the more complex aspects, he came to my home to assist. If that wasnt enough, he helped me a second time with the Apple Play / Waze navigation system prior to my first road trip, had the car washed AND FILLED MY GAS TANK as the final surprise before going. Who does that??!! Oh..and about the car..its a flat-out fabulous ride.

I went to this dealership with a lot of hesitation! I didn’t think I was going to have a good experience but I was wrong! John McLane was so patient and helpful with helping me get my car. I went in o Thursday and picked up my car the following day. If you are looking for a car (Lexus) John McLane will take care of you and treat you like family!

If youre female and black, dont go to DARCARS to buy a car. Youll be completely taken advantage of by these unscrupulous car salesmen who work there. My sister-in-law bought a fully loaded car there for approximately $56k and she ended up financing $83k, not knowing that they stealthily added a bunch of items that she didnt need and didnt ask for. I visited the dealership with my sister-in-law in order for them to show some decency and remove some of the add-ons, the sales managers (Raffael) and (Brian), as well as the financial manager (Jimmy) agreed to remove some of the items in a couple of days. That was on May 8th, 2021. They never did it. She has called them over a dozen times, they keep telling her that the credits/refunds are coming and they have done nothing. Now shes getting ready to sue them and hopefully the local media will hear about the predatory lending that goes on at DARCARS, particularly with women and minorities.

Top of the line concierge service! I walked in at 1030 am and left at 130 pm with a brand new LEASE. Scott Greenberg and Rafael made this seamless and effortless. Great attention to detail, listened to all my concerns and presented me with outstanding solutions. I would recommend DARCARS LEXUS OF GREENWICH just ask for Rafael or Scott!!

This was the best experience I have ever had with purchasing anything in my life. All made possible with the greatest sales consultant I have ever came in contact with. Thx for everything Neerja. U jade me felt so uneasy n you were true to your words.

I could not say anything nicer about the service department at Lexus of Greenwich. Another service department was unable to find the issue in our vehicle and wanted to charge us a fortune to find something that they couldn’t promise they would be able to diagnose! We brought our vehicle to Greenwich and within 24 hours (they gave us a loaner vehicle), they knew exactly what the issue was and how to resolve it. We even had the chance to speak directly with the manager about it. Very nice staff and wonderful service. Thank you!

Had my Lexus RX350 in for a recall and was offered a loaner car, the was going to take a little longer so Justin from service went out of his way to accommodate me. I was also greeted at the door to make my drop off and pickup very easy and was greatly appreciated. Justin called and followed through with me during the repair process so I was not inconvenienced at all. Thanks for your great service. Also the woman that greeted me were friendly and welcoming. Thanks DARCARS Lexus of Greenwich!

Love my Lexus. Love these folks for service.

Neerja Tandon was very helpful! Thank you! Keep up the good work and make customers happy!

We bought a new RX350 recently from this dealership and had Tom M.for our salesman.He was kind, and not pushy and they gave us a good deal on trade in . Tom has followed up and helped us with a couple of things and even answered his phone on his day off. He is what all car salesman should be, excellent follow up and very accessible. We would definitely buy another car from them and use Tom!!! Thank you .

This is the 3rd car Ive leased from this dealership. They have such a friendly staff, are very accommodating, and Lenny in sales is amazing! Hes very honest and a great person to deal with. He makes everything stress free and easy. I highly recommend him!!!!

This is my first car purchased from this dealership. We were driven to this dealership from NJ after a call and initial discussion with Nick (a wonderful sales team member). When we reached to this dealership, we found the environment to be pleasant with very friendly staff. Lenny Messina was our sales person. He is amazing, very honest and explained us in great detail about the car and its specifications. He answered all of our questions. He is not pushy and did not try to sell anything we did not need. He is very calm and composed, and made everything stress free and easy. We highly recommend Lenny and DARCARS Lexus of Greenwich!!!!

I was very pleased with my experience with the purchase of my 2021 Lexus RX 350 and especially the Sale Lead, John McLane, who couldn’t have been more helpful and responsive to any questions/concerns I had with the vehicle. He was thorough with any items I had with the vehicle, followed up with details, to make sure that all the items related to the purchase were addressed to my satisfaction.I would highly recommend Lexus of Greenwich to others and especially working with John to find the right vehicle that meets your needs.

We purchased a GX 460 from Lexus of Greenwich and had a great experience. Our sales consultant, Neerja, was absolutely wonderful to work with and provided a great experience. She made sure all our questions were answered and the car would be what we needed.Nick Forrester and Tom Chen were equally great in terms of making the process as smooth as possible from the start and answering many questions and follow-ups virtually as much as possible. Overall the process start to finish was very smooth, and we will definitely be looking to Lexus of Greenwich for our future purchases.

The entire staff at Darcars is extremely professional. I had a very specific car I wanted to purchase and the team worked with me closely to find it. Neerja in the used car department did not give up finding what I wanted. Working with the manager Oksana was a wonderful experience as well. The team also helped me get a great rate for my financing. Best car buying experience Ive ever had!

Great place and wonderful people. The minute we walked in we felt like this is our place. Very professional and friendly. The whole process went very smoothly. Melanie took care of every detail. She even transferred our staff from the old car to the new one!!! This place I will recommend to everyone.

I just leased the UX Hybrid, I worked with John McLane at Lexus of Greenwich. I guarantee you will not leave the dealership without buying or leasing a new Lexus if you work with John. He was very patient, polite and listened to my needs. John also went above and beyond to get me the car that I wanted. I highly recommend working with him if youre looking for a new car! I am very happy with the deal his team gave me.

John is a great guy. He answer all our questions and make it easy for us to make a decision.Thank you John.

Neerja and the whole staff were awesome! They took great care of us!

Neerja Tandon provided excellent service. We took our new car home the same day and she was extremely efficient, courteous and thorough! I would definitely buy from her in the future.

Leasing with Melany was so great we had to do it twice. She was kind, caring & compassionate. Above all, she went above and beyond to make us feel welcomed and get all the details while being I credibly fair. Thanks for all your assistance, definitely does not compare to anyone we’ve worked with before!

My husband and I drove 90 minutes to look at a CPO GX460 and the drive couldn’t have been more worth our time. Dave Miller greeted us warmly at the front door and within a few hours, we were happily driving the car home with every detail buttoned up so professionally. The experience from start to finish will have us returning again for sure, especially for Dave and his service. He’s a gem.

I just picked up my new Lexus 450H. We were in Florida for the season and intended to purchase my new car there. However, when we came north to CT, we visited Lexus of Greenwich and we met Noelle Duncko and Wesley Baez. I was searching for a specific car and within minutes Noelle miraculously located the exact vehicle! Additionally, Wesley, our salesman, personally came out to our house and picked up and delivered our sons vehicle (for an appraisal) which we were considering as a trade-in. My car buying experience, which I usually dread, was outstanding in every way. Noelle and Wesley went above and beyond. It is no wonder why we purchased our 8th vehicle from Lexus of Greenwich.

BEWARE: There is nothing “premiere” about this Lexus dealership.My story starts off when my Husband and I decided to purchase 2 new lexus vehicles from Darcar Lexus Greenwich. After advertising that they are a “premiere” dealership, we expected at minimum, average customer service.Upon arriving we found 2 certified pre-owned vehicles we liked and decided to trade in our existing 3 cars. This was a 5-car transaction for Lexus. One of the cars we had, we owed a balance on, which wasn’t an issue as the finance department said they would conduct a loan payoff.We left that day with 2 certified pre-owned Lexus vehicles (an RX and an ES).l and spent a total of around $100,000. We were satisfied until the RX started to shake on the highway - just a week after purchasing it (only had 13,000 miles on it). Knowing something wasn’t right, I scheduled an immediate service for the vehicle. We then made the 1 1/2 drive back to Greenwich so they could find out what was wrong with the car. Come to find out the car was sold to me with bad rotors and cracked brake pads. Not sure if this dealership ever conducted the Lexus pre-sale inspection or if they just passed the car to us. Anyways, I didn’t think much of it and was happy that Lexus put new brakes on my car free of charge.At the time of the sale we purchased the L Certified insurance. We negotiated half off, which should have been $1,500 per vehicle. When we got to the finance office we did not see any of the numbers being inputted into the computer. When we arrived home that night and reviewed the paperwork we noticed they bait and switched us and charged us a full price of $3,000 per vehicle. We immediately demanded a refund which they said would be passed along to our loan company. It’s been 6 weeks and still no refund.We have been watching our loan balance closely (the vehicle that was suppose to be paid off by Lexus) that we used for the trade in. It has been 6 weeks and according to Chase, Darcar has requested several payoff quotes but no check has been sent. I’m now overdue on a Maserati payment because Darcar is advising the money was sent, however chase has no record of receiving it.We’re happy to take the Maserati back if Darcar cannot make the loan payoff - but wait, they’ve already sold it to someone else, even though it’s not paid off from our account.In the end, it seems like Darcar wants to make a quick buck and wants to move cars. I am still owed a spare key for my vehicle which has not been sent to me (although they promised me a new key in a week).My husbands vehicle is also on dealer plates and he is driving around with an expired temporary registration (because it is only valid for 30 days). Also we cannot enter the state of Massachusetts per the instruction of the sales team saying we can get arrested for driving into the state with temporary dealer plates. Not sure when Darcar plans on getting us real license plates (which we already paid for). We have family in Mass and we can’t even visit them nor can we take it on vacation. We were specifically told we would only have dealer plates for 1 week. 6 weeks later and no communication from the dealership.Please save yourself the hassle and shop elsewhere. Save yourself the hassle of retaining an attorney because you will probably need one somewhere in the process.We were looking forward to returning to purchase a new LC500 but I’ll spend my $110,000 at another Lexus dealership that understands the value of a customer.* A COMPLETE DUMPSTER FIRE *

Super fast service! I went in knowing what I was looking for and they were able to get the deal done quickly. The sales staff is very knowledgeable about each car and were willing to go to work for me when it came down to the numbers. This is my 3rd car purchase from Noelle and her staff and I will be returning for my 4th for sure!

As a new mom, my husband and I needed a new SUV for our family. We had wanted a Lexus for the longest time, and decided to go to the Greenwich dealership. Lenny Messina helped us find exactly what we needed, and was courteous, professional, and answered all the questions we had. While price was a concern, safety was our priority. Lenny helped us on all these fronts, and recommend him and this dealership to all of our friends that may be looking.

Excellent Lexus dealer. Great service. Highly recommend.

This was my first experience with DARCARS Lexus of Greenwich and it will not be my last. The atmosphere is very warm, welcoming, tidy and every member of the team we spoke to, even in passing, was professional and genuine in their questioning and want to assist. Thomas Chen was my sales consultant and he was outstanding. He really went out of his way for me as I was there before they opened to secure a Lexus Certified preowned car that was in high demand. The process was seamless and his general knowledge and experience in the business as a whole was on full display. Mr. Chen is a consummate professional with a positive outlook.The Vice President of Sales, Mr. Hamayel also went out of his way to make me and my family feel welcomed and comfortable during our time in their showroom. He even offered, and did, buy us lunch while we waited for our paperwork on the purchased car to be finalized. He is definitely a class act and a true gentleman. And to everyone else whom our paths crossed during our time there, thank you all for your hard work, professionalism, and all-around caring attitude towards our needs and expectations. We have bought quite a few luxury cars from quite a few dealerships over the past few years. This experience on New Years Day 2021 absolutely ranks as the best.Thank you everyone at DARCARS Lexus of Greenwich and keep up the great work and continued success!

Awesome experience at Lexus of Greenwich- in particular Lenny Messina was super helpful in making the process easy, answering any and all questions and making the entire car buying experience as smooth as possible. Would highly recommend!

My parents (Alex and Maya) went to Lexus of Greenwich for the first time and fell in love! Richard Moskowitz, Noelle Duncko, and Oksana Kolinyk were extremely friendly, professional, and helpful during our entire process. They helped us make the best choice for our family and exceeded all of our expectations. We would highly recommend Lexus of Greenwich to our family and friends. Thank you so much! We look forward to driving and enjoying our beautiful NX 300!!

Neerja Tandon didn’t sound like a salesperson. She wasn’t pushy and answered every question directly, very knowledgeable and personable, helpful, and makes the buying process of a car very easy thank you Neerja!

Went in to get more information on a few of the cars. Melanny was great- very helpful with everything! She answered all of my questions that I had and was very nice. Thank you so much- I will be back for sure!

Great customer service from Scott and Thomas they made the buying process smooth and easy.

Best lease experience I ever had. From Melanny my sales person and Noel the sales manager very attentive and professional made my whole leasing experience easy. I will definitely recommend them and the dealer to anyone looking for a new or used Lexus

Hey guys I am here to tell you that if you are just doing research and going to buy a Lexus, please make sure that you come check out Darcars Lexus of Greenwich. The teams here treat you like family not just like another customers walking in the doors. On 1/27/21 I came here to purchase 1 vehicle and ended up with a Car and SUV because I got such a great deal. I did not feel rush to purchase or uncomfortable walking in. I had the pleasure of meeting a great Sales Associate named Joseph Lee (Joe). When I tell you he was just so great, professional and knowledgeable; mind you I was here with my fiancé and my son (3). You know how it is to travel with a little one and everyone was so nice to us. Joe explained everything and more of what we needed to know regarding what we were or were thinking of purchasing. Joe did it all from explaining things to being hand on to make us feel comfortable. We got to meet the whole team from mangers to VP of Sales. It felt like a family and they offered us coffee and snacks while we were deciding what to get. Wish you guys come and experience what we experience from all department here at Lexus of Greenwich they even should open late so we could take home both vehicles. I am not one to write reviews but this was a must. Love how Joe called us the next day to see if we had any other questions about the Vehicles and told us that we could call him anytime wish feels good because if I have a question I would love to have someone help me.Please go see Joseph Lee :-)

I had a great experience purchasing my first car with the help of Neerja. She helped me every step of the way to purchase the NX 300. If youre in the market, go straight to Neerja. She is very professional, helpful, and patient.

Excellent customer service. My salesman was Lenny Messina. Very professional and extremely detail oriented. He made the process easy for me.

I would like to thank Raffael Chirinian for giving me such a great experience at this dealership. I inquired about Lexus RX 350 via an email and he took the necessary protocols to work with me and provided the quotes as per my request. I recommend working with this dealership and Raffael.

Art Accurso is the gentleman you need to meet if you want a smooth deal! Art is the true meaning of Art of the deal lol. He is very friendly, inviting and knows his product very well. I am extremely happy with my new vehicle. Lexus of Greenwich is my new home!

My wife and I purchased an RX 450h from Darcars Lexus of Greenwich (Pre-Owned) and could not be more pleased with the customer service and professionalism exhibited by the Sales team. Our salesman Olivier was very helpful and amiable and ensured that our questions were responded to promptly and accurately. He tried his best to make us feel comfortable and appreciated. Sales Manager Dave Miller was very professional, decisive and honest. The vehicle we purchased required some relatively minor touch-ups, and Dave confidently assured us that the issues would be addressed promptly and to our satisfaction. He was a man of his word. The work performed was excellent and my wife and I were very pleased with the results. If you are in the market for a new or pre-owned Lexus, it would certainly be worth your while to visit Lexus of Greenwich. They made the experience of purchasing a vehicle a painless and seamless one and their level of customer service was exemplary.

WORSE PLACE TO GET A VEHICLE FROM THE STAFF IS RUDE AND DISRESPECTFUL WOULD NEVER RECOMMEND ANYONE TO GO THERE GO SOMEWHERE ELSE

NEERJA, the sale representative was so amazing, her accommodating attitude was top notch and she made it easier for me to get what I want.I will definitely introduce this auto dealer to my friends.thanks Lexus of greenwich.

Neerja was fabulous! Great dealership

Horrible service. When I bought the car we told dealer we needed a DTF802 to register the car in NY. The dealer REFUSED and gave us a DTF-803. When we went to register the car into the NYS DMV they requested the DTF802 form. We contacted the dealer and they REFUSED to sign the DTF802 because they said it wasnt needed and that they knew better (to us it was just an excuse to force us to register the car through them. After an entire week of discussions, we had to PAID THEM $250 extra to register the car, as I said before ....we were trying to save some money and do it by ourselves.Its been WEEKS and we dont have plates for the car. We call and/or email Craig (sales person) every few days and he says there is no update and he wont give us contact information for his business office so that we can talk to them directly.DO NOT WASTE YOUR TIME AND MONEY IN THIS DEALERSHIP.

I purchased my first Lexus certified pre-owned RX350. Walked into dealership at noon and drove my car home at five the same day. Great deal, clean car wonderful sales experience. Everything was seamless from start to finish.Worked with Dave Miller who was delightfully genuine and honest. Dave explained everything and didn’t try to upsell anything. He answered any questions I had. I highly recommend Dave to anyone that is looking for a Lexus. I see why my brother-in-law has purchase seven vehicles from Dave.Thanks for a great customer experience.

We recently purchased a Lexus from DARCARS and our salesman wasOlivier Boukli. Oliveir was a full-service salesman. He was very knowledgeable and answered all of our questions about the car in which we had an interest. He gave us a good demonstration. He was also very sensitive to our needs and concerns. I will definitely buy another car from him.