Quite impressed with this dealership to be honest. I do not live in the area, made two phone calls . the first was a closer dealer that their service dept would not answer the phone, the second was this one.They were easy to talk to, easy to schedule a service with and reasonable on price. Their workshop was clean, mechanics friendly and they didnt look down on me for having a 30 y/o Infiniti like other dealerships have in the past. In all I was quite impressed from the initial call to the offer of a loan car (I turned it down and went for a walk) to paying the final bill. they even washed the car for me!!

I met with Peterson and Chris, both lovely gentlemen and gave amazing service when purchasing car. Test drove with Peterson and he had a lot of knowledge about the car which was super helpful. Because of their friendly and kind staff I would definitely recommend this dealership for your next purchase!

My experience at DARCARS was excellent. I worked with Steven who made buying my new car an easy transaction. He was honest and straightforward, which made trusting his opinion easy. You can tell that he enjoys his job of finding great cars for families. He even answered my countless questions on his days off. Chris(the GM) was also great to work with and very patient. I live over an hour away from the dealership and he had me in and out, with my new car in less than an hour. I would highly recommend DARCARS when purchasing a new car/used. They take pride in their vehicles and also care about their customers.

Steve Wesley was great to deal with. His product knowledge, communication style, turnaround time and overall responsiveness was great. I would highly recommend him. He was completely straight forward with our purchase. Chris the manager was equally great to deal with.

Steven Wesley provided excellent service! He is definitely the BEST sales person I’ve ever dealt with!-Marleen Fields

My sales guy Steven Wesley took me in with no appointment and made sure I liked my new Q50 2021. He was super attentive and made sure everything worked out for me, he made everything so easy for me and took the stress away I had with the total loss of my car due to the recent Hurricane. He was truly amazing and I will most definitely send my friends and family to him. Evan Berridge made sure I was all set up with a test drive and welcomed me to the Infiniti team, he made feel like I was at home with his kindness and attention! Chris Frey, such a great person to finish my experience with. Explained everything to me, and made sure I understood everything, I love how they just use a tablet to do the paper work instead of just printing paper after paper saving the eco system ! LOVE IT. I can not get enough of this dealership I’m so happy I got my Q50 with them !

The employees here are liars! The lack of customer service is appalling! They have deceptive practices and charge their customers undisclosed fees. How dare you try to charge me $4,000 in storage fees. Rob and Genaro are incompetent. I would never recommend anyone getting their car serviced here or buying a car from this dealership. When you call or email the customer service number, no one gets back to you about your complaint. They will not get away with what theyre doing!

First time buying at a dealership. I had gone to a different dealership to check out some cars and felt pressured to taking something I didn’t want. Unlike other dealerships I felt really comfortable here. I walked in told Steven what I was looking for, hours later I was the new owner of a 2017 Infiniti Q60. I’d 100% recommend people to go to Steven Westly if interested in an Infiniti great salesman cool guy. He explained everything to me and was straight forward about everything. Aside from all of this their prices are great!

I brought a q50 from them that I totaled. I was planning on ordering the new qx60 from them but I been calling and email for months now to get a refund on unused warranty nothing but the run around. I see why Infiniti a dying bread the dealer are terrible after own 3 Infiniti and s bunch Nissan I’m done with the brand now.

Great guys in the service dept. Quick turnaround and genuinely great people. Would definitely recommend.

GM Chris Frey and Service Manager Scott have turned this dealership around! they are doing an excellent job. They are straight forward with their customers, and provide top notch service. Kudos!

If I could give 0 stars I would! I drove 3 hours from out of state because I was told on the phone that all I would have to pay was the sticker price of the vehicle and the state tax which I agreed to, plus I had cash to drive the car back home. They brought me the paper and it had $5k in FEES unnecessary fees at that. We tried to work with them but Craig had the nerve to ask if I had a credit card to put the rest on. Lost a sale for their greed. Good luck selling which such poor service especially when you have serious buyers

I visited this dealer because they had my dream car, used for a fantastic price. Was there for quite a while because the sales manager and the salesman, Josh, were trying to make numbers work. At first, the numbers did not line up well. I already had the mindset of alright this isn’t gonna work out.I was then told congratulations, we got the numbers to work. I was ecstatic. Went in and signed the papers, without realizing that the sales manager had folded the top third of the document, showing that after interest, and a $6.5k finance charge, I would end up paying almost $15k more than the car was tagged at. I found this information shortly after I left the dealer and took the car home, immediately called them, and unfortunately I was told there is nothing they could do. Just out of curiosity, I asked around to other dealers and friends that I have in the industry, and I was told that they could have taken the car back after some fees and legal documents.To me, folding over a section of a legal document to hide numbers that could cancel a deal should be illegal. I was told that I could/should sue the dealership for technically holding important information from me regarding the financial side of the agreement. I do realize that I was foolish in not noticing that they were successfully hiding important, expensive information from me while I was signing the papers. But congratulations guys, you completely screwed over a 21 year old kid (at the time) by selling him on what he thought was a dream coming true.

I am a very satisfied customer of Darcars Infiniti of Greenwich. I bought my QX 60 / 2017 model from them in Oct 2020. The car purchase experience was super smooth and with a great customer care. i had my first car service done at their facility on 19 May 21. Their service was five star. Thank guys! Keep up the great professionalism in customer care and car service.

Staff was friendly, courteous and helpful. Cant really say how their mechanical skill is yet since I just picked up my car; however, it was definitely better dealing with this dealership compared to another big name Infiniti dealership. 🤞Ill be very happy with all the repairs done to my car!

After having a poor experience in the past, the manager Chris outdid himself to make sure my experience there wasn’t repeated. He fixed any issues I had with the car and made it almost brand new! I’ve never had a dealership treat me the way that they did. He went above and beyond to make sure I was pleased with my purchase and that there wasn’t any bad feelings. No problem goes unsolved and will be handled swiftly and professionally. He made the car buying experience a breeze

Hands down best car buying experience. Chris and Wesley went above and beyond answering every question my wife and I had. Staff were really helpful and patient as well. Once we decided to move forward, the process was very quick and effortless. We will definitely be back and recommend to family and friends.

Thank you to Craig who helped me with my wife’s beautiful new car. I’ve bought a lot of cars and this was by far the easiest transaction I have ever dealt with. I drove off with the car in under an hour and half with financing approval through them. I left while it was being detailed, came back when told and the keys were handed to me. I don’t even write reviews but this was worth the effort they did everything they said they would do.

Worst experience to buy a used car, the sales guys did not care that I was there to look at a car and potentially make a purchase. Before even showing me the cars I was interested in, the manager pulled a sheet from Carfax for a trade in vehicle I had and said this is the best we can offer you for your trade, if not interested, no point in spending time to look at the cars I was interested in. I would have been willing to negotiate with them, but they did not seem to care and did not want to bother showing me the cars they had on sale. Never plan to go here again, unprofessional and poor customer service.

I had an outstanding experience when purchasing my vehicle. Steven provided me with excellent guidance and knowledge when choosing the perfect/ most fit vehicle for me. He has a great personality, is honesty and genuine. Highly recommend.

I had a great experience with Darcars Infiniti. If you visit, ask for Brooke. He made me feel welcome, but not pressured to make a purchase. Got my questions thoroughly answered before I bought a car (and I have been known to ask a lot of question:). Likewise with Luis; he was very professional and helpful.

Wow how shall I begin. Well Chris the General Manager responded to my email referring to the 🔥Q55 red with the red and black interior at the very moment I was thinking I should call to see if they had one available. It was the universe talking. He assured me he had it and I could come down to test drive her. I told him about how I got catfished by another dealership who I won’t mention.The sales guy basically got me to come 40 minutes to see other cars and told me the one I wanted was taken and I wouldn’t find it ANYWHERE. Welp I got it!! Thanks to Chris and my amazing sales guy Steven. They worked my deal to perfection and I traded in my beloved Range Rover Evogue for the most gorgeous vehicle I have ever owned. Chris made me feel safe and got me so much protection and coverage that I won’t ever have to worry about maintenance and warranty rip offs like umph.. never mind y’all know how it is with these designer vehicles. I am sick of paying for name I want it all reliability, beauty low maintenance and affordable service. I am inducted into this great new club INFINITI .. did I say how great Steve was he brought me dinner from a fancy Japanese place that delivered..first class!!! I am telling everybody I know to stop by Greenwich CT and see my guys. Five star service. 🔥🔥🔥🔥🔥

Had an SUV lined up, was going through their financing process to complete the purchase and they sold the car out from under me. I was doing the purchase from out of state, I had a third party inspection done and had even spoken to the sales manager afterwards. I had a feeling they might have been slow rolling and it seems they were......

Horrible service. When I bought the car we told dealer we needed a DTF802 to register the car in NY. The dealer REFUSED and gave us a DTF-803. When we went to register the car into the NYS DMV they requested the DTF802 form. We contacted the dealer and they REFUSED to sign the DTF802 because they said it wasnt needed. After an entire week of discussions, we has to PAID THEM $250 to register the car. Its been WEEKS and we dont have plates for the car. We call and/or email Craig (sales person) every few days and he says there is no update and he wont give us contact information for his business office so that we can talk to them directly.DO NOT WASTE YOUR TIME AND MONEY IN THIS DEALERSHIP.

This place is a scam don’t believe me I came in couple days ago and they told me the buying price and they added on their car cars plans and preparation fees that were out of this world expensive. I recommend not to purchase from here and (Chris) was extremely rude to me. How is a car going to go from under 20k to 26k.

Josh was very helpful and straight forward. I had a great experience at DARSCARS Infiniti! I looked around a lot and was highly satisfied with the staff from the top to bottom. Professional and reasonable. #NewCarLife

It was the best car buying experience I could have hoped! Chris, Brooke and the entire team really went above and beyond to help me with my purchase. Highly recommended

This is my first Infiniti and Steven helped make sure I found the one that fit my needs. The process was efficient and he was responsive on his day off when I had questions.

They were excellent! Paula was very accommodating and knowledgeable. She eased my concerns regarding the issues I had with my Q40, which Id purchased elsewhere, however she handled my situation as if I was an Infiniti of Greenwich customer. I will be referring friends and family alike to their dealership and I look forward to my next purchase with them as well!

Customer Service is not their thing

Jonathan was so kind and helpful along with all the other staff. My issue was resolved so quickly! Will definitely be back! Thank you

Found a 2013 Ford Fusion on their website and decide to give it a try. I was so lucky that Brooke picked up my call around 8:45 Saturday morning. Everything went so well there after. Its like the car was destined to be mine. I have bought many cars before but this is the best experience I ever had. Brooke is so professional. He knows all about the cars even though he is new in the industry. He was kind, caring, helpful and never pushy. He made 100% sure everything was fine before I drove the car away. You will never regret coming to this dealership. Their facility is sparkling and comfortable. Their business manager, Luis, is very friendly and efficient. A very cool guy to deal with, too. He is top notch in the business. All in all, if you found a car you like at their dealership, especially a used one, come by fast because the car will be gone very soon!

I drove 70 miles to this dealership to purchase a preowned Hyundai Tucson because of the unbeatable listed price. Alexander Leiva made the whole process easy, fast, and smooth from start to finish. He was very knowledgeable and professional. He got my trade in appraised at a great price, and then explained everything in detail about what I needed to purchase the new vehicle. He was not pushy and did not play the usual games that some car salesmen play. He is just a genuine guy that just wants to see you get the car you want. He made me, my mom, and my antsy 5 year old son very comfortable. I worked with Luis Rodriquez on the finance part. He was also extremely knowledgeable and was able to get me the best interest rate. I didnt once feel tricked or pressured at all. I will definitely be purchasing my next vehicle from this dealership.If you are looking for a new or preowned vehicle I highly recommend working with Alexander Leiva!!

Have purchased several vehicles, always a pleasure. They take the time to explain the process and make the buying process easy and provide a stress free environment. The service center is always a welcoming place.-KH

Thank u .. nice dealer nice people nice salesperson ... again thank u are the guys the best ...

I recently purchased my Infiniti Q50 Red sport from this location and I live in New York. Upon calling I was impressed wit the efficiency and no hassle. We got right to the point my sales man Farid was excellent and Luis handled the paperwork and I am so pleased to say everything went quick and professional! This is my 3rd time leasing and By far the best experience I had with any dealership yet!

Thanks to Josh Glahn and the staff at Greenwich Infiniti for an amazing car buying experience. I recommend them fully if your in the need for a new vehicle.

Our salesman was excellent. Rafael was not pushy. Very friendly. Even his Mgr was niceNot too crazy with the finance man... I took 2 days to think it over and finally purchased a 2015 G50... Love the idea of NOT being pushy.. The Mgr came outside to congratulate us. (That was nice).

WOW!!!! Me and my wife purchase beautiful 2017 Santa fe ultimate..LOU AND JOSH, and they staff are amazing. Trust and Believe me. THEY WILL MAKE HAPPEN. THEY ARE THE REAL DEAL

Typical bate and switch, non informative sales people. Nothing but excuses, why they can’t call me back. Just the most ridiculous experience. One star rating is the minimum, it should be zero.

Josh Glahn is honest and professional. He went above and beyond to meet our needs . Highly recommend his service . Thank you Josh!

Recently leased a new QX60 and overall had a stress free experience. Noelle is amazing, knowledgeable and made sure I was happy and comfortable with my decision. She contacted me within an hour and was always quick to respond! Thoroughly explained answers to my question and made it easy to decide! There was a mix up with cars when I came back to pick up my new vehicle however, they made it a priority to get the right car cleaned and ready for me.

Very nice place always greeted very polite anytime I come here. I will always deal with them as long as I own a Infiniti and this is my second one.

Very nice staff and very good service. Everyone is very polite and patient. Raffael from sales department is excellent guy. Everything is so comfortable and easy. Thank you all.

Be carful this dealership. They sold me a car and told me it was under warrantie because it only had 30,000 miles. After I purchased it I went to service department and was told the car had been altered and warrantie does not apply to many parts of the vehicle.This dealership has a service department, im sure they knew these issues, but pushed the car on me anyway. Now my car is in service for over a week and I dont know if i can ever drive it again.

I recently purchased a car from Brooke Labonte at Greenwich Infiniti. What I appreciate about this dealership is that they make every effort to work with and accommodate their customers. Brooke worked patiently and tirelessly to meet our needs throughout this whole transaction, and he should be commended for that. Furthermore, the staff at this dealership works together as a TEAM all for the sake of the customer. I interacted with Ed, the manager and Craig in finance as well, and together with Brooke they created an exceptional customer service experience for me and my family. I will be back next year to purchase our next vehicle, and recommend them to all my family and friends. Thanks again!

Good experience overall. Dont expect to haggle here, they dont leave much wiggle room. Theyre pros, they dont mess around, theyre only interested in giving top cars and top service. My only challenge in the experience is that their practice seems to be to price low and then make their money with high fees (fees that I wasnt expecting). This seems to be their MO - if you go in knowing that, its actually quite pleasant. I ended up with a great car at a good price.

This place is really professional. David was my guy. really i only have good things to say about him. from day one he has broken down to every option that there is. at least with me i saw that he is eager to know customers liking then work his to way to fulfill what exactly the customer want, the finance manager name Luis Rodriguez was a very nice guy as well,

One of the smoothest and most pleasant transactions as of yet! Greenwich Infiniti staff has proven themselves to be quick, professional, and courteous. They provided an unbeatable price for my vehicle! Jasmine Alba Vargas was extremely pleasant, knowledgeable, personable, and understanding. Her communication skills were on point! I would recommend this place to all of my friends and family members!

Noelle was very nice, easy to work with, and had great communication skills. No complaints or criticism she is all around great at what she does. Continue the great work!

Less than 10 min of placing my inquiry on a Nissan Armada, my phone rang and with voice fula l of confidence Noelle introduced her self, and she had all the answers to my inquiry, and she had to go back to the manager for a special request and again less than five min. I had the answer to all my questions, great product knowledge, sales skills, and customer satisfaction. I highly recommend this dealership.

I am so Happy with our new purchase.Fast and friendly service! Josh and Luis were AMAZING!!!! Thank you guys!!

Great car buying experience. The salesperson was very pleasant- not too pushy or aggressive. The negotiating process was much simpler than we have experienced in the past. Felt like an easy process that was transparent from the beginning.

Noelle was a pleasure to do business with. From her initial reach out to my online inquiry she was readily available to answer any questions and very ready to meet my requests. I knew which vehicle I was interested in, she provided a contract via email with the pricing and financing costs the day before we came in to the dealership, as well as what forms and payment options. From there she had the car detailed and ready to go, and the paperwork was on the desk. From there it was just going through the forms. There was no price haggling nonsense, no pressure, as the price was good to contract. It was extremely refreshing and she was wonderfully polite, patient, and professional. Many thanks for very excellent car buying experience.

Called in since Im out of state and saw a pretty epic deal ($3K+ off the Carfax value), spoke with a really informative and helpful gentleman named Josh, who was completely up-front about the $1081 title/registration/doc fee + $395 car prep type fee. Although the combined $1476 extra pushed the price a little bit higher than the epic deal Id been hoping for, it was an absolutely stress-free, no-pressure conversation I had with Josh and I most certainly would come back when the deal is just right (and epic enough!!). Kudos on the stellar customer service and transparency.

Recently purchased a 2018 Infiniti Q60 at Greenwich Infiniti. The entire process was seamless from start to finish. Noelle was amazing from the second I walked in to inquire about the car listing I saw online. The process went smoothly and I was driving off the lot with my new car the next day! Would definitely recommend Noelle and this dealership to anyone looking to buy or lease their next car! Thank you!!

The overall experience was quick, straight to the point, and enjoyable. The staff were knowledgeable, maintained a high level of professionalism and were a pleasure to work with. They were able to give me the best deal on my vehicle, which was a significant difference than what I was offered elsewhere.

I have been servicing my car at Greenwich Infiniti for 1.5 years now and will NOT be going back to give them anymore business. First time there, I was pleased. Other than the first time, I was no longer pleased. I was there yesterday for only an oil change on my G37. After that was completed, I received a phone call from the Service Department telling me I have a $700 problem. YIKES! I just went in for an oil change. We were explained by the mechanic himself, while the car was on the lift, what the problem was. The person I was with, my friend, is also a mechanic, but does not do this for living today nor does he have a shop to fix cars. Infiniti mechanic stated one thing, and my friend who is a mechanic as well, questioned all the work he felt my car needed and disagreed on all the repairs. My friend was fairly certain of his analysis of what was wrong with my car and asked the mechanic to take the car off the lift, paid for my oil change, and left. I took my car to my trusted mechanic, which is out of the way for me, hence why I was going to Greenwich Infiniti. My Mechanic and my friend who is also mechanic, BOTH agree, that I only needed a hose replaced at a fraction of the cost, as Infiniti mechanic stated I needed two hoses, thermostat, and something else charging me $700 for repairs I DO NOT NEED. Makes you question the capabilities of the mechanic charging $140 an hour, and makes you not trust them. Bottom line is THEY RIP YOU OFF. STAY AWAY!

Customer service and overall service was great. The car was listed accurately, just as described. Josh couldnt have been more accommodating. He answered all my questions and made sure all my needs were met. I got a great car at a competitive price, they even gave me a good deal on my trade in. I definitely recommend greenwich Infiniti.

Very nice and caring service, especially towards buyers and familys. Very helpful with registration forms and specify details deeply well

Buying a new car can be stressful. Most sales encounters can leave you intimidated and unsure. This experience was quite the opposite. Noelle responded to an internet inquiry i made through a third party site, she actually called me directly which made it feel more personal off the bat. The laid back, comfortable vibe i got from her during the process made this decision very easy. Shes amazing. High recommend her!

Awesome experience at Infiniti of Greenwich!! Worked with Jasmine Vargas and she was without outstanding. She never tried to push the sale and did something that is not too common on salespeople these days which was LISTEN!! She was very professional taking notes on all the aspects of the car we were looking for and made our overall sales experience one to remember. If youre looking for a great luxury car and a 5 stars customer service and sales staff you have to go to Greenwich Infiniti and talk to Jasmine!

I would have posted no stars but that is not an option. After many conversations with my dealer Steven Peralta and me warning him over and over not to waist my time, he told me that if I came in the deal could be worked out much better with sales manager Edward Aguilar. Well, NOT TRUE, they lied about the deal, they do NOT provide the computer generated dealer fees, they will only write it down for you on a piece of paper. That means they change their numbers with every sale, that is NOT HONEST and not ethical. They wasted my time and my loyal mechanics time with the promise of a deal that did not change from the original phone call. Take this as a warning from an experienced car buyer, DO NOT TRUST this dealership.

Great, great customer service. Brooke took care of me from the moment I entered the building until I departed.

Greenwich Infiniti was well worth the trip and time. Although they may may be small their staff is excellent. Your treated like a person and not just another customer. They will always be my first choice when purchasing another vehicle.

Say No to their car wash especially if you have a black car. I was only there to replace my tire but they brushed the #$%t out of my car without my permission. I never even asked them to do the car wash nor anyone told me about it. Now my cars got nice swirls everywhere and I am definitely frustrated. The service staffs here think they did me a favor for giving free car wash because they do not have a clue. Ive put so much time and effort taking care of my paint for the past 2 years but now its ruined because of them.

Most convenient service experience!I just had my car serviced at Greenwich Infiniti and it was the easiest, most hassle free experience. They have a pick up and drop off service which meant I didnt have to take time out of my busy schedule. Everyone I interacted with was friendly and professional. And they even return the car freshly washed!

Worst experience ever!

I purchased a car this year from a sales rep named Josh. I recently got my oil changed and the mechanic was very concerned about my tires. He said I have four different tires on an all wheel drive vehicle, which will lead to major transmission problems. The car should have never been sold to me with four different tires. I called the dealership multiple times and kept being told I would get a call back, which didn’t happen until I left a message for Ed Somoza (Ed Aguilar’s manager). After calling in 5 days in a row. The sales rep’s manager Ed Aguilar finally called me back and said it’s legal for them to sell me any combination of tires as long as the tread is the same. He didn’t care that it will lead to transmission issues and didn’t offer any kind of reconciliation for the issue. Don’t buy your car from this dealership!!! They don’t care about the customer they only care about the sale. I’m sure they will have a generic response to this email with a phone number to call in, which is a joke because they don’t return phone calls.

Great service, wonderful staff, pleasure to work with. we got beautiful car for the great price and felt that we were treated like gold. would recommend this dealership to all our friends and family. every single person from sales rep Chaz and sales manager Edgar to business manager were just a pleasure to work with, professional, polite and knowledgeable. we will be back for another car soon.

Brooke was a great salesman professional knowledgeable about the infiniti he sold me I would send anyone interested in purchasing an infinity to him without a doubt.......... Job well done........ See you when I decide to upgrade

We paid them a processing/closing fee for them to register the car we bought from them.After more than one month we still have not received our plates. The temporary tags already expired. It took multiple phone calls to get ahold of someone that actually cared to look up what was going on. They said we didnt give them needed information which we 100% did provide. This also isnt your first sale, you should know what information you need to get from your customers.So after that ordeal, They sent over dealer plates and promised we would get our plates that week. After more than a week and more assurances, we still dont have plates!When we bought the car, we also only received 1 key and the salesman didnt bother to show the cars features.Just because we didnt pay for a certification fee that wouldnt have even extended the already existing warranty, you dont have to act like children. This is extremely unprofessional and not how you run a business.Overall store is either filled with a bunch of unprofessional people or it is just unprofessionally managed or perhaps both.

Great deal on a great car! So happy I made the hour long trip to Greenwich to work with Alex, Noelle, Ed and Eric @ Greenwich Infiniti. Will definitely be back again.

Everything went very well, the people are nice, the dealership is nice, very friendly and very straight forward answers to any questions you have . My salesman was Andrew, very nice guy and kept his word or was upfront about if he couldn’t . Deal went smoothly, drove my car away same day and came back for the free detail on my own time . Everyone in the building was very friendly...and car was pretty cheap .

My third car from them! Easy as ever. Fast and none of the regular stuff that other dealers put you through. Raffael has been my contact from the very first car I got there.

Dave Pizzuti, Noelle Duncko and Luis Rodriguez were very thorough and helpful through the sales process. They addressed my concerns regarding getting the car registered in my state and driving it home that day with in transit plates. I left there with a pristine convertible at a great price.

I have to say that my experience with Brooke Labonte at GreenwichInfinity exceeded all my expectations. I started out looking for a preowned vehicle in other dealerships and felt that I was an unimportant female customer. Rarely had I received return calls. With Brooke, he took the time to understand both the visual and technical requirements that I had. He suggested a stunning white QX60 that the dealership had recently acquired. He took me for a spin and explained all the options that are standard in this car and that I would pay extra for with other dealerships. I am now driving this fabulous car since April and loveevery minute of it and all the compliments of how great it looks!!!Thank you Brooke for a job well done. I have told all me friends about your excellent service.

What can I say about this dealership. AWSOME!!!! This is now my 3rd Vehicle. Everyone, and I mean everyone, are just terrific.They all go out of there way to help. From sales, Edgar is worth the trip alone. Finance Bruno there is no one better. Believe me on this, far from my only redo when it comes to car deals. And last but certainly not least service, Andy is not only on your side, but treats you with total professionalism. If your are in the market or even just looking for an Infiniti, this should be the only place to start.

Dedicated service team. Loyal to their clients. Always on point.

Walking into this dealer, you are greeted with a warm welcome from the miss in the front. Secondly, going into the car process, it did take awhile because we were trying to negotiate a reasonable price. With that said, they took very little down because their cars were already a reasonable deal. I want to say that I waited at least one month to leave this review and overall my salesman, Brooke Jessup-Labonte, was very attentive and professional. I would recommend buying a car here.

Buying vehicle is no doubt a pleasant experience, but dont expect them to keep their promises made during the contract signing. They promised free pick up and drop off of vehicles for maintenance but has now no qualms on going back on that and charging $$ for that.

Exceptional service ... greeted at the door by both a mechanic and service representative. They really want to service and take care of your car.

Was the best interaction I have ever had with a car dealership. Will return again. Barbara Bauer specifically was incredible to work with.

I recently leased a car from Greenwich Infiniti with Brooke as my sales contact. He was extremely helpful in getting the deal done from the big picture items (lease terms, etc) to the smaller details (returning the old car, etc). He bent over backwards to be helpful and make it super easy and convenient for me.Brooke is not aggressive or overly salesy. Hes personable and simply looking to help the customer have a great experience. I really enjoyed working with him and appreciate the hard work and extra effort he put in to getting the deal done quickly and efficiently.

Overall experience at dealership: EXCELLENCE, KNOWLEDGEABLE STAFF & ATTENTIVE !!!!!I found the car (QX50) on Thurs. emailed Edgar and quickly responded indicating that they could do the deal at a better price than others. Afterwards, i submitted the required docs to begin the paperwork with David. The entire process was seamless and response time was so prompt that they had the car prepped and ready for me to pickup the next day, Fri. Ive already passed along their contact info to friends that are looking to get into new vehicles this month!

We have now bought two Infinitis from Greenwich Infiniti, one new and one used. Both times the experience has been a smooth one: good salespeople, decent price, no hidden fees or gimmicks. Having the car serviced from them is also great: they do a free pickup of the car from out house in the morning, leave a loaner (for a small fee for the gas), and return the car in the afternoon.

$698 for dealer fees- $395 for “options” (gas & prep) $383 to register an out of state vehicle (although I can do it myself in NY for $95 since I have the plates in hand). I was ready to purchase and pick up car tomorrow with a check in hand but they wouldn’t take $400 off to compensate for the insane dealer fees. It was a waste of my time- the sales dept. manager kept going around in circles and interrupted me about 3 times.

These guys are very straight forward with their pricing - no headaches to jump through. Edgar, Justin and Raul took care of me. Normal dealerships are a pain and time consuming, giving customer headaches with the constant battle, but not here. Greenwich Infiniti treated me with respect, made the car buying process less painful than any other dealers I been to. They aim to please the customers. I will be recommending this dealership to my friends and family!

My husband and I were in the market for e new car. We looked at BMW and Mercedes. While we were driving around and discussing the horrible customer service that Mercedes of Greenwich provided us we decided to take a look at Infinity. I was sold by their customer service. The manager of this center at that time when we bought the car is AMZING. The salesperson was very pleasant- not too pushy or aggressive- although I do regret for buying extended warranty. The negotiating process was much simpler than we have experienced in the past. Felt like an easy process that was transparent from the beginning. Great Job!

Sales person Chaz was pretty good and professional. Good team and pleasant car buying experience.

Great experience the people treated me with great care. Love the car

Professional and courteous staff, nice waiting lounge. Quality parts, great location.

There are not enough STARS IN THE UNIVERSE for me to accurately rate this SUPER FANTASTIC, ULTRA-PROFESSIONAL dealership. To be fair, I have to start with the SERVICE department. If it werent for them, I could be driving a different car (not likely, but still). The service provided by Andy & Danya is OVER THE TOP! I have yet to encounter a level of service that even comes close - anywhere. Car repair used to TERRIFY me. It was expensive and difficult and as I know nothing about cars, I would just have to go along with whatever I was told, no matter the cost. The last place I would ever go would be a dealership. GREENWICH INFINITI SERVICE CHANGED ALL OF THAT. Changed MY LIFE! I am not exaggerating...I no longer give ANY THOUGHT WHATSOEVER to automobile maintenance and I know for a FACT that it costs at least 1/3 less than any other mechanic Ive used in the past. Pickup, dropoff, car wash - anything you need will be taken care of and if the Service department cant handle your request, they know who can. Appointments are scheduled quickly and on short notice if need be. Again, I HAVE YET TO ENCOUNTER THIS LEVEL OF CUSTOMER SERVICE, ANYWHERE - ANYTIME - ever. Greenwich Infiniti is really more like a spa...except they provide FREE DONUTS and dont play annoying music.....

These guys are great. It started with the sales process. Raffael made the process easy. Next the service area makes the process of getting work done actually seem fair.

I dont usually write reviews but i had the urge to do so when i visited Infiniti of Greenwich earlier this week. I was greeted by Craig Noel who was my sales consultant. Craig went beyond my expectations in helping me get into a brand new q50 he was professional and very helpful he answered all my question and gave me a great deal i will deal with Craig from now on with all my car needs i highly recommend Craig. Thanks to the staff of Greenwich infiniti for a great experience.

Amanda was amazing from the beginning to the end, very helpful, friendly and the hospitality was awesome, very happy about her service and I will definitely recommend to my lots of friends,5 🎖🎖🎖🎖🎖

I had an appointment made for weeks ahead to have an airbag replaced because of a recall. I took a day off from work, and when I got there, they didnt have the part. Extremely unprofessional.

Greenwich Infiniti was truly exceptional when dealing with them on my 2018 QX60 purchase. I have never had an easier time negotiating or picking up my new car! And I drove 6 hours to get there! I absolutely love my new Infiniti. Amanda was the best salesperson that I have ever dealt with.

Review of Greenwich InfinitiI found the entire experience to be pleasant and non-stressful; unlike other dealerships. Joseph Chirinian was at the root of this which is why I came back for a 2nd time to lease a G37x and will no doubt be back for a 3rd. I felt like everyone I dealt with, and particularly Joseph, was trustworthy and knowledgeable. There was never any pressure and the pricing/terms we agreed to were reasonable.

I for one dislike car sales people but the guys at Greenwich Infiniti made my buying experience as easy as 1,2,3. No hassel, clear communication and straight forward which i respected. Definately recommend giving them a try, just think of them as sales people with a good sense of humor and not pushy ones who just trying to get you in a car and get paid.