Way overpriced. If you want to pay $139 for a candle then this is your place....otherwise, go to TJ maxx

Expensive items but everything there is beautiful, got a huge candle for my mother and now my entire house smells like that candle

Good selection and atmosphere.

Ordered 2 custom beds almost 5 months ago. Today on December 3rd they were supposed to arrive by there dealivery team. Called them for an update cause we had gotten no update since the confirmation email. They then decided to say that they had LOST both beds. I ask myslef... how is that even humanly possible to loose two big beds. I’ve called at least a dozen times and every person has told me something new.I don’t think this is personally pottery barns fault but I think it is there delivery teams FAULT.Very disappointed in there communication and will not be shopping or purchasing from then again.Can’t wait for my refund!Cause this is absolutely insane.

Loved it! Ask for Ebony. Shes Awesome!

I understand that this location is not specifically at fault but as I have no where else to post this publicly I am posting it here.I have officially had the worst experience of any store I have ever encountered in my life. And this needs to be addressed if you want to keep customers. I ordered birthday gifts for my daughter 1.5 weeks ago. Your website said my items were on their way while USPS said they were not recieved. I called after a few days and was told if my order did not get to me by December 9th, 2020 to call back and they would resend my items. Fast forward to December 9th and your website tells me my order has been delivered to me. I checked and no delivery. When I called to get my order resolved I was told the items I ordered werent even in stock but I could chose items close in price and call back. When I picked my items and called back I was told those are also not in stock (not what the website said). I then ask to speak to someone higher up and was put on hold for almost 30 minutes only to be dropped. I called back and for over an hour a young girl went back and forth with a supervisor and says they will comp my order worth just over $40, thank you thank you (until she realizes those items are out of stock). Then I am offered 15% off, yes only 15%. I then ask to speak to a manager. If a manager can only offer 15% off by mail but your website is offering 20% off right now that is ridiculous. So Im getting 15% off in the mail and who knows when it will get here and now my daughter has no FIRST birthday gifts on the way. If I spend another $40 with you guys I get $6 off. After everything I had to go through (including trying to take care of my 11 month old while trying to get her something out of this for her birthday) thats all you are willing to offer from such a big expensive company? To say Im dissatisfied is an understatement. And I may be one voice not happy, but if your service towards others in the future is the same as it was for me, one voice will turn into a lot more. Never shopping here again. Not even with that 15% off coming in the mail!!!

The customer service in this store is terrible. Whenever I asked for help in the store I got very rude responses and they acted like they did not want to be helping or even be in the store.

Beautiful inventory!

I ordered a slipcovered chair back in July. The one they shipped to me arrived damaged. It was a huge hassle to return it (took two weeks for them to pick it up), after which time (August 4th) I ordered a replacement. The order was delayed until October 6th. On October 5th (at 6:40pm) I got a call that the delivery was canceled. I called them on the 6th and was on hold for over 30 minutes. I asked to be reimbursed the $200 shipping fee, which they declined. I then canceled the order. So 4 months of bullsh** and now, no chair. I am waiting on the refund. Do yourself a favor-skip Pottery Barn and buy from Wayfair or Birch lane. I’m never purchasing from them again.

Always a great place to shop! Sometimes it is hard to decide. Today I bought a Christmas ornament that was a cruise ship. A wonderful addition to our tree.

I Purchased 3 barstools back in September all together $400 something dollars. I only received 1 in the mail. So when I called customer service they told me they didn’t not see where I purchased 3 in total. Explained that I had an email confirmation for 3 and they charged my card for 3 stools. They then explained to me that the other two stools were on a different tracking #. Gave it a few more weeks and the stools still never arrived. I called customer service again and they explained that the stools were loaded on the delivery truck and would be delivered the next day. Of course they didn’t show up, so I again called customer service, the lady explained that the stools were on back Order until December 12th!! Just received an order update and now there on back order until MARCH! where are my stools that you said were on the delivery truck months prior! I called customer service to ask to speak to manager and Jacqueline said they have to figure out situations before it goes that far. Explained everything to Jacqueline and she said that once they are physically delivered in March to call back customer service and they will refund me 1/2 the money of stools on a merchandise gift card... I’m sorry I don’t want that merchandise gift card. I want to speak to a manager and I want my money back on “my card” I purchased them with because I don’t want to deal with pottery barns issues again.

Quality, quality and quality. I love everything in the store. I have all PB pillows and bedding. The entire family loves their PB bedding.

The living room sets I purchased are amazing and custom made

Do not purchase a pottery barn sofa! Absolute worst quality for a very overpriced product. I have had my sofa for 27 months, takes only occasional use of 2 small adults (no children, no pets). The cushions have flattened to the point that when sitting, I can feel the frame of the sofa. Cushions are visibly mashed and will not spring back or support weight. Called Pottery Barn to see what could be done for defective cushions and was told that I could BUY replacement cushions!! I have purchased a lot of PB furniture over the years, but this was my first upholstered purchase. I will never buy anything from them again! They sell a terrible, low quality product for a high price and will not stand behind it!

I love the items they sell. I wish more was made in America and not China.

Store was fine, we dont generally shop at Pottery Barn. At checkout, I was asked for an e-mail, to which I gave my normal suspicious look. I was told it was for emailing receipt purposes, nothing more, no spam. Well, you know how that goes, Ive now unsubscribed 4 times from the spam I get from them. Straight. Up. Lie. Sorry, lies deserve poor ratings.

When I purchased the items, I paid for white glove assembly. I was not told the assembly was going to happen for only some of the items in the order and not all of them. Customer service tends to tell you what you want to hear, not the whole truth. Be wary and wiser than me.

Not bad. Very small limited selection

We love Pottery Barn! Quality furniture and accessories! Earn rewards!

Very nice quality home goods and furniture.

Enjoyed our shopping experience today with Seth. He knows PB merchandise better than anyone I’ve ever dealt with. He went above and beyond!

Me and my friends walked in and were just looking around and one of the workers came up to us (we werent even doing anything suspicious, literally just looking around while talking - normal friends at a mall stuff) and said, Ok... Why are you in here?, rather condescendingly.If I could give zero stars I would.

Terrible customer service. Go through website. Thom is misleading and he has bad taste.

I enjoy visiting this Pottery Barn each time Im in the Haywood mall. The staff are friendly and will take the time to help you make the right purchase. I never feel pushed to buy something while Im there.

If you are coming to shop, call ahead and see if Laura is working. She is hilarious, helpful, astute and cheerful. Thanks for fixing a complicated snafu with joy and ease.

Beautiful store. Prices are on the upper end but even if you dont buy anything its a great place to get ideas!

This is one of my favorite Pottery Barn locations. I always seem to find something I MUST buy! Prices can be a bit high though.

Great store in the national chain. It is kept neat and up to date with very helpful staff.

Customer service.

Nice wares. Pricey

Never been there

Nice store... very over priced though

Beautifully decorated and a lovely shopping experience!

Love it

Such a wide variety of home goods.

Placed an order for a loveseat and slipcover but only received slipcover. Falsely advertised online and I have a screenshot of original order along with recording from customer service confirming it was supposed to be both a loveseat and slipcover. Filed BBB report and they only offered 25% off without accepting original terms of deal that was paid

Expensive but cool place

Very nice store.check out the back for the clearance items

Woman condescendingly asked okay, why are you in here? when we walked in. Terrible service, would not recommend this discriminatory store.

Always friendly and helpful.

My favourite furniture brand in USA

Good quality, and you pay for it!

Great selection

Ok

Great product

TO EXPENSIVE