Discovered a 2014 Prius with 38k miles for $17.3k online after an exhaustive search. It was a 4 hour drive away in Greensboro which was fine by me since other vehicles I considered were at least 500 miles away. I negotiated pricing and terms with Moe and Mark agreed ahead of time to meet me at the car rental. Took a day off of work, rented a car and knocked it out with one pit stop. Unfortunately instead of arriving at the agreed Budget location I dropped off the rental at the airport (who knows why). Mark not only drove to the airport from the agreed location but arrived in a beautiful yellow Porsche Boxer to bring me to the dealer. Back and forth, the car was immaculate, and after what felt like a long wait finally got ready for my down payment. I brought a debit card that exceeded its daily limit so for a terrifying second I thought I was leaving empty handed. Desmond magically recommended a zero down payment solution since I was refinancing anyway so I kept my money and walked out with a beautiful piece of machinery. Everyone at Flow Lexus was as professional, patient, and helpful as if my $17k Prius was an $80k Lexus. This was my first real purchase and I couldnt have asked for a better experience. Go here for your car needs and youll probably return. I know I will (God willing)! And to whoever traded in this Prius, I hope you enjoy your Lexus because you just made my next few years equally enjoyable!

Moe and Frank were incredible. We were searching for a used Subaru, and they were honest, straightforward, and considerate. Five stars for five star sales people!

Our salesperson, Eddie Merrell was very knowledgeable and friendly and truthful. The dealership was clean and accommodating. The business staff and the IT support was very professional. We love our Lexus!

The way car buying should be!!Excellent car buying experience with Mark McKnight and Sam Shiglawi - professional, straight forward, no gimmicks.

I’ve been servicing my Lexus at Flow Lexus of Greensboro for over twenty years. Ronnie, Frank and Rick all over the years have been efficient, knowledgeable, pleasant & true to their promises. All three over the years have taken care of me & my cars. Overall I think the whole delearship is first class. Thanks for everything over the years fellas. I ❤️My lexus

Thank you Rick and Chris. Simply the best duo in any service shop around.

Top notch. Oil change, tires rotation and car wash and vacuum. Nice amenities, snacks and plenty of bottled water.See them in 5000 miles

Love seeing my Lexus service friends. Ask for Frank! He is great to work with.

I have had a great experience every time I have used the service department. Recently, I had several issues with my LS 460, because I drive it 50,000 miles per year. These guys in the service department took care of some brake issues and really did it with great expertise! I got a great deal and my car stays in excellent condition because these guys know how to take care of a customers car! Even the greeters are excellent. Its hard to trust service centers these, but I promise you can trust the guys at Flow Lexus Service Department in Greensboro.

Thank you Jason Phelps for all your help in purchasing my new Lexus. You were extremely helpful with everything and I just wanted to say thank you. You are awesome and I LOVE my new car.

Awesome service! Love my Lexus!

Great experience overall. Very professional and helpful staff.

Always a positive experience when having our Lexus serviced!

The sales process was a letdown of owning my dream car. With Covid, cars are hard to come by. But the communication was sorely lacking by this dealership while we waited. Salesman said Ill keep you informed everystep of the way. That did not happen. But I love my new car!

We bought a 2020 Certified (pre-owned) Lexus RX-350 from Billy Grubbs on Apr 5, 2021 who worked with us efficiently through the Sales and Delivery process. Our Lexus, returned after a one-year lease period, had less than 6,500 miles! We appreciated the follow-up from Billy and his firsthand tour and introduction to aspects of the Flow dealership in Greensboro -- he made us feel like family, and we trust the Flow organization to take care of our future service needs.

I had a great experience. I visited this Lexus several times before. Finally, I bought the GX, which is my dream SUV. Mark is great to work with.

Great Service. I brought my 07 Lexus LS460 in for an oil change, came back that Sat and purchase a 2015 Lexus ES 300-Hybrid!! Love the car!! Love working with Ric in service! Great group of guys!

Clean and friendly.

Excellent customer experience. Billy Grubbs was very professional and courteous.

Great service & friendly service technician

Flow Lexus of Greensboro really took care of me. I just traded my 2017 Lexus ES 300 Hybrid in for the 2020 Lexus ES350 FSport. I loveeee my new car. I received the best service for Corinna, Greg and Frank. They really give top notch service and assisted me with the whole process for my lease. I highly recommend this dealership, even though I am in the automotive industry myself. Again, thank you for your help and I am a lifelong Lexus client.

Frank was great! Very helpful and easy buying experience.

My salesman Eddie Merrell was excellent. He took the time to listen to me and help me find the right vehicle. He is a tremendous asset to Flow Lexus. I love my new Lexus and will be telling anyone who is interested to go see Eddie for the same great experience I had.

From scheduling appointment for recall to pulling out after service complete everyone was very friendly.

Great customer service 👏 👌 👍

No pressure! Pleasant environment!Good experience all around! Lovin my RX!

I am in the market for a new SUV. For the last three days I have been going around looking at my options. I have visited the Lincoln, Jeep, Nissan dealerships just to name a few. I was looking for a mid size veh with luxury. Upon stopping at your dealership, Moe came out to greet us. I felt like he was very degrading to me and my husband. I guess we did not fit his assumption of what a Lexus purchaser should look like. I am very interested in a RX350 and have the funds for a cash buy. After this experience I would not ever buy from Flow Lexus whether it be Greensboro or Winston. I will be making a trip to Charlotte to check out their inventory. Every other dealership we visited were exceptionally accommodating even though we were up front with them about shopping around for a few days. Very disappointed in my experience.

Excellent service on our first trip. Very friendly and knowledgeable employees in the service area. They took care of all our requests and questions down to the smallest things. We would definitely recommend Flow Lexus of Greensboro!

Very professional, friendly and got in and out in a timely manner!!!

The team at Flow Lexus is pleasant, professional and reasonable. I had a particularly favorable experience with Moe, who understood my needs and answered my questions promptly and knowledgeably. He brings joy to the otherwise painstaking experience of buying a car.

Awesome experience!! Drove from Chapel Hill to pickup a White 2021 RX 350L AWD. Bobby Sandlin took great care and explained everything very well. No pressure. Efficient processes - we were in and out quickly. Thanks

Very pleasant car buying experience, Sal had a Cadillac XT5 sent up from the Fayetteville lot to the Greensboro lot for us to see and drive. Roland is great and very personable, he made this a very good experience and the wife loves her 2017 XT5.

Thanks Jason, Sam, Desmond for a stress free experience. GREAT buying experience without feeling the pressure ..A Diva loves a fine vehicle... The 2020 GX460 is sassy and classy.

I called their service department and asked about their experience with service issues on a CT that my friend was interested in purchasing. I spoke with Reggie I believe. He was INCREDIBLY helpful! Treated me just like I was his everyday customer. He was happy to answer my questions and very helpful. I would recommend their service team!

Great place to get your car serviced! They definitely go above and beyond!

Matt is always great to work!

This is the only place I bring my vehicles. Ive only purchased Lexus brand for the last 10 years. The staff is respectful, professional and efficient.

Courteous staff, excellent service!!! They go above and beyond.

Over the past 6 years since my retirement and relocation from Virginia to Burlington i have experienced excellent service for my Lexus vehicles at Flow Lexus of Greensboro. The entire service department is courteous and knowledgeable. My repeat service manager, Rick Riddleberger, is truly outstanding and commendable.

Prompt and helpful.

Best experience buying a car so far. Ian did a great job giving me all the info and pics that I requested before going to see the car. The car was exactly what was described. Process of buying the car was smooth and easy.Job well done guys!

Cool people. Amazing cars.

My sales experience at Flow Lexus of Greensboro was outstanding.I called on Wednesday and drove down from VA Beach that Saturday morning to pick up my new 2020 RX 350 F Sport. Eddie Merrell was a great help along the way. He communicated via email text and phone to ensure i could drive off the lot that Saturday. Upon arrival paperwork was a breeze, i was out of there in roughly an hour. Id recommend Flow Lexus of Greensboro to anyone looking for the best customer service and quality vehicles.

Nothing but the best here. They take care of you long after your purchase.

My problem was fixed quickly and effeciently.

Fast friendly service. Comfortable Environment.

We had a great experience as usual. Everyone is always very profession and courteous. And to top off our visit, we leave with a washed vehicle. Keep up the good work.

I’m am very happy with my UX! Clint assisted me through the process and took his time to show me the details, technology, and for a test drive. The application was a smooth and easy process and I wasn’t rushed. Also the atmosphere is very clean and professional! I’m am extremely happy with my car! Thank you Lexus and Clint!!!!

The Flow Lexus of Greensboro great I visit Sunday!!

Clay Callaway made our Buying Experience Tremendously enjoyable, we Highly Recommend Clay, fantastic service after the sale as well, Geaux with Flow & ask for [email protected] Tigers!

Flow Lexus is a 5 star organization. Our experience at their dealership was the most pleasant experience we have ever had buying a car. Low pressure and world class service. Our sales rep Clint Greene took great care of us. Better yet, weve only had our CPO RX 350 for 24 hours and its the most comfortable car weve ever owned. If youre looking for a luxury vehicle in Greensboro or Winston Salem, go see Flow Lexus.

Service like no other! I have been a customer of Flow of Greensboro for more than 15 years and I can assure you that no one compares. This year I made the mistake of stepping away from Lexus on a new purchase. I learned quickly the importance of good service - nothing compares to Lexus. I will never buy anything but Lexus again - more for the service department in Greensboro than for any other reason. I still have my LEXUS and it has been an absolute dream car - but the service is undeniably First Class - Superior to any other dealership.

Great customer service. Fair pricing. Very accurate diagnoses. In my top 2 favorite auto repair in Greensboro

My kids and I took my wifes car and came back home with a new Lexus for her graduation gift. The staff was outstanding. Great experience and would do it all over again. (Jesse, Moe and Zack I really appreciate you guys). Thanks again Flow Lexus of Greensboro!!!!!

A true pleasure to do business with. Up front and honest. What more can I say. Thanks Flow Lexus of Greensboro.

Our experience at Flow Greensboro was excellent. We live in Boone and I saw the car online. We had to come to Winston Salem for an Oncology treatment for my wife on the Friday of that week. I was worried someone would purchase it before we could come look at it and drive it. I informed them I was ready to purchase the car if we could get together on a price. I also informed them that we would have to drive to Greensboro after treatment and we wouldnt have a lot of time and need to get in and out as fast as possible.They were great let me put down a deposit and bring them a check for the balance as I dont like having a car payment. We got here about noon and were on the road back to Boone within 25 minutes.I also bought m Acura RL from Flow in Winston......Thank you Flow Family!Steve and Kate BirgelBoone NC

Frank in the Service Department gave me the Luxury experience Lexus talks about when you go to buy a car. I have never experienced that before in any dealership.Frank deserves the Medal for Best Professional service. He is Courteous, Friendly, kind, accommodating. 🙏🏼🙏🏼🙏🏼🙌🙌🙌🙌🙌🙌Thank you.Ps. Because of how he treated me, I decided to get another Lexus since my lease was done.

I am very pleased with Flow Lexus of Greensboro! They are always knowledgeable, professional, and courteous. The service department also does a wonderful job! I trust them to work on my vehicle!

I have been buying cars for many years, and I must say that this was the BEST EXPERIENCE I have ever had.

Great experience when buying my first Lexus - I hope it is the first of many!

Flow Lexus of Greensboro stands behind the Lexus quality of a first rate dealership ! It is a beautiful space and showroom, and everyone was extremely friendly and courteous.Living in VA., I did my new car buying experience online with them. Corinna Conaway helped me to get the RX350 I wanted. I chose the RX on Friday by phone and email, and picked it up the next day, July 4, 2020 . Billy Grubbs was the salesman I worked with when I arrived at the dealership. He was outstanding, went over all the details and tech on the RX, and all the paper work and finance was smooth and was completed in a reasonable time frame.This is why I wanted a Lexus again ! Not only is it an awesome vehicle, but you get fantastic customer service that not many give these days.I highly recommend Flow Lexus of Greensboro, Corinna Conaway and Billy Grubbs to help you with a new ride. You will walk away with a smile, and great satisfaction knowing you were treated in such a professional manner with outstanding customer service !

Most efficient auto purchase transaction I have ever been involved in!

Great visit! They were able to take care of all my cars needs quickly and for a reasonable price. They answered all my questions and had a comfortable place for me to relax while waiting for my car. I highly recommend them.

Moe Helmy was great to work with. A very nice place to do business.

Even though they knew about a week in advance that we were travelling about 4 hours each way to pick up our car, they were not prepared for us and had to wait and call our bank for documentation that they could have asked for days before we got there. Against the advice of the DMV, they over-charged us on car taxes on the promise that they would refund any difference its been over a month now, and despite sending them proof from the DMV they they over-charged us, and the DMV sending them the overpayment, they have STILL not refunded the overpayment to us in spite of our multiple calls to them. I wonder how many other clients they have wrongfully taken money from that way.

Brock Frady is OUTSTANDING. This man really knows his products. His YouTube tutorials on all the Lexus features, especially his videos on the navigation system and other technology, are extremely helpful (and funny). He goes into great detail and his video instructions are easy to follow. He is warm and personable and responds promptly to phone calls and email; when hes asked a question that stumps him, he leaves no stone unturned researching and finding the answer. The number of Lexus purchases, across the country, prompted solely by Brock and his videos must be in the thousands.

Who doesn’t like a lexus

I’ve bought Lexus 2011 RX 450H after 6 years the driver and the passenger seats are torn up, I went the dealer and he admitted that it is a huge quality issue, I called the corporation about it but they didn’t provide any support or help to fix the issue, they left me for weeks without an answer and after all the time the called me to tell me know that they are unable to help me, how shameful it was. It this the quality level of Lexus car.

Billy Grubb made car buying a great experience!

Had a recall on passenger airbag and seal gasket. I was given a new 2019 Lexus SUV to drive. I asked to have my brakes checked. There also was a light on for air in tires which remained so I thought it needed a sensor replaced. It was $269 for the part. When I went to pick up car, the light was off, brakes also checked, recalls taken care of, car washed AND tank filled with gas. I paid 0. Was her happy with Flow Lexus yesterday. 😊

Love this place Employees very caring and friendly

First time that I used them. I had my moms car serviced. Everyone was very attentive to the needs of their customers as well as their cars. Fair prices. Great coffee.

Do not service your car here unless you are fond of $500 oil changes. Service manager, Rick, was supposed to call me before doing any additional maintenance (as if flushing the brake fluid at 25k miles is necessary) but he, admittedly, did not. Very respectful, professional way to treat your customers, Lexus. I will NOT be returning.

Got a great price on my new Lexus and great customer service overall! Ask for Jason! Hes awesome

Absolutely top notch dealership! The Staff was very pleasant as well as patient dealing with our bank. Highly recommend anyone to purchase a vehicle from Flow Lexus of Greensboro!

Spoke with (sales man) Rodney Very friendly and knowledgeable about the vehicle I was looking. Was not pushy. I would buy a car here..

I went to the service department of this dealership based off of a referral from a family member. With myself working at a high line dealership both in sales and service(A Volvo Store), I know the expectations of how the business works and treats its customers. I took my scion Tc which is toyota made just like Lexus up to the service department only do be asked we are not servicing that thing correct? I take great care of my car and have it regularly serviced. So for me to be asked this in a manner that made my car or thing as he referenced to it feel inferior did not sit right with me. I know that this dealership sells used cars everyday that may not be lexus but still service them due to things like service warranties sold in finance. So for them to not bat an eye at my car made me feel like my business was not wanted. I then sat for 10 minutes and was not helped so I departed. I will not be back. I would strongly reccommend showing this to your service advisors to show them that they just lost out on hours sold towards their paycheck. Thanks.

Ronnie Majors is the best service guy ever! Ive delt with many people working at a variety of dealerships and I always have the best experience dealing with Ronnie. He is a super star! Flow Lexus of Greensboro is amazing, they have yet to disappoint me an I have been here several times! Keep up the good work!

The dealership is getting pretty old. I wonder when Lexus corporate is going to fund a new dealership. And free car washes are just run through the car wash. The one in Winston-Salem is much more elaborate in there free car washes. Service is expected with most Lexus dealerships. From time to time, the technician will talk to you about any concerns on his mind but it is rare. Not much choice and going to another Lexus dealership without driving a good distance further. Frank and Rick a good service writers.

The sales agent was very knowledgeable, understanding every detail. He answered all of our questions. I am satisfied of the service and experience that we had here.

Just wanted to say thank you to Frank Schmidt. Frank was the first person I talked with and he provided me with excellent customer service. He went over everything I needed to know about my car,parts and prices. When I picked my car up it was cleaned and a full tank of gas. Thank you so much Frank. I will sure be back to do business ! Its not everyday you find someone like him.

I can describe the service in one word, EXCELLENT!

Great experience! The most professional, helpful dealership weve ever been in. I would recommend Josh Phelps and Jim Wilson to anyone interested in purchasing a vehicle.

Terrific customer service, and the sales department is excellent!

Great service. Frank in the service department is always so nice.

Serviceman, Rick, was prompt and attentive. He and the Service Department solved our issue. We appreciate this First-Class facility.

We found the vehicle that we wanted and Mark was a pleasure to work with on our purchase.

The part I bought put me back on the road in less than 10 min

Moe..my salesman was very knowledgeable, well spoken,kind, excellent manners and most of all knew all of the ins and outside out the vehicle..ex 450 h

I was delighted with the care and service I received at Flow Lexus. I had never leased a vehicle before, so I came loaded with questions. Justin LeBlanc and the entire staff took the extreme care and time to answer each and every one of those questions. Not once was there any pressure added to the situation, as I had come to expect from the multitude of other dealerships Id dealt with. The service is top-notch and I would strongly recommend Flow Lexus of Greensboro to ANYONE who is in the market for a new vehicle. You wont regret it.Thank you Flow!-Ryan Carney336 Realty

They were quick and very professional. I got my key made after loosing my other key. I am ver satisfied.

One of the Best places to buy a car. Flow Lexus Dealership Greensboro NC..Top Customer. Phenomenal Service Before and after you purchase your car. Special Thanks to Billy Grubb

I took my car in for its 5,000 mile warranty check. Since I have been a long-term customer, they willingly gave me a loaner. The car was washed and vacuumed when I picked it up.

Great customer service!!!

Rick was very polite & had my car ready fast. Awesome shop 5/5 !

I missed not see Frank in service, But Rick took really good care of me. Flow is the only place I carry car for service .

Worst experience. The finance guy lied regarding the additonal packages. They sold to us and refuses to cancel. Not at all ethical.

Thank you so so much. Billy Grubbs. Youre one in a million. Wish I had the money to buy 100 Cars From you. Thanks Again.

It was very good

Very friendly and extremely helpful sales people.