I was looking for a portable air conditioner. I phoned the store & Chris was very helpful. He had none at his location but found one in a nearby town. He entered everything for the purchase. We drove to the other location & it was all ready to load in my vehicle. His Customer service is amazing. He is extremely polite & knowledgeable.

I called to find out if the product I needed was available. I received an immediate response. I drove to pickup the product and the sales person-Aaron was very helpful. The service I received was excellent.

Our in-store purchase experience was great. We had to stay a half hour past closing due to severe storms. Customer service was great. I cannot rate the delivery/receiving of our appliances yet as we just purchased yesterday.

I am so pleased to recommend Grand Appliance. My fridge died, the next day, I called around a 100 mile radius, and only Grand had a black counter depth unit available. It was delivered 4 days later. Incredible customer service from Sales (Chris) to the Warehouse Mgr (Jeff). I’ll call Grand next time and save time and $$.

The visit was a random stop after a very frustrating couple of hours at a large home store out of time.Surprisingly the store was well organized and Chris was a gem to work with. In less than an hour I was able to buy 4 matching appliances that will be delivered on July 28. I still can’t believe it after the frustrating 2 hours I had just spent elsewhere.I would highly recommend Grand to anyone looking for appliances.

Chris Nigl was such a huge help for assist me to find a washer and dryer. He was great at answering all of my questions. Delivery went smoothly! Appreciate everything and will shop here with Chris again!

Aaron was extremely easy to work with. He made it easy and we were able to purchase what we needed.

I bought all my appliances for a kitchen remodel at Grand Appliance & TV. Chris Nigl knew his products very well. He answered questions in a manner I easily understood. Chris pointed out various features and prices of appliances that help me make my decisions. Grand Appliance & TV is a excellent business.

I had never heard of your business in Green Bay Wi. Your salesman was polite. Being I had doubts I checked the Better Business Bureau about your company. I found out you had 69 complaints as of July 2021 yr. Compare to Home Depot who only had 6 for the same period. I decided to get my appliances elsewhere.

What a pleasure going into a store and getting professional knowledge and recommendations in buying appliance. Aaron in Green Bay was top notch.

We were greated immediately and the salesperson walked us around the store showing us exactly what we were looking for.We stopped back to place our order and a coworker of our original salesperson helped us. He was very helpful AND all 3 appliances were in stock! So far, weve been very impressed with Grand!

I was very happy to finally find the right washer and dryer With Blaine Newton at Grand Appliance. He was very patient and really knew a lot about different brand’s and models. I was really impressed with the knowledge and time spent picking the right ones and will be coming back in the future. Thanks Blaine

Service was excellent. Aaron was super helpful and patient with us as we picked out all of our appliances.

The salesman was so helpful and met all my needs for the appliances I was looking for.

I should have stopped here first and I wouldn’t have had to waste an entire Saturday. I started out at a local appliance store, they were friendly but I didn’t like the selection. I made my way to Best Buy but the line was so long out the door I skipped it. I went to Home Depot and it took me 30 minutes to find an associate. When I did finally find someone I was told the best thing to do was go find something online. I understand COVID times are hard for retail and I understand longer wait times but you could tell the just didn’t want to be their. So I went home went online and found the model I liked and it was saying it was in stock at Grand appliance. I was greeted by Aaron he took the time to explain the features on every appliance I was looking at. When I asked for a quote he gave me my options and available rebates. Not only was this under my budget the item I needed most was in stock, I purchased a 4 piece LG kitchen set. The next day I brought my wife in to look at what I bought and he took the time to go over everything with her just like he did for me. I cannot recommend this place enough, zero pressure, great service, friendly staff, the list goes on. I am a customer for life.

Do not buy from Grand Appliance. We purchased new appliances for our kitchen remodel and I went to pick up the items due to the high demand. We didn’t want to wait and have our items be back ordered.When we got the refrigerator there was a dent on the door.There was also a good knick on the dishwasher door.I smelled a terrible smell from the dishwasher and a few days later I notice the wheel popped off and was stuck to the heating element along with a corner piece.The sales reps will not work with you and help you out. All they care about is the commission that they will receive.Long story short if you are wanting a hassle free experience go some where else. If you run into a problem and want someone to go the extra mile and trust that they will, then don’t go to Grand Appliance. They will not make it “Grand”.

Aaron was our Sales Associate and was absolutely wonderful in all aspects - professional, personable, friendly, welcoming, and did and outstanding job working with us and showing our options, etc. The best experience we ever had shopping for a major purchase and head and shoulders above the big box competition. Thank you Aaron for making this process so easy and enjoyable.

Had 2 models available on day I was shopping. Only disappointment was, delivery could not be for 3 weeks! We are without a fridge as ours died, so this was frustrating!

Follow up and assistance in store has been great!

I would leave zero stars if I could. Absolutely the worst experience I’ve ever had. We ordered a full set of kitchen appliances in June and still have not received the fridge. The other appliances came in august after 2 rescheduled dates. I understand there may be production issues during a pandemic however the way the business was handled leaves me absolutely appalled. We were never contacted about a date to have the fridge installed but had to call THEM every month. We weren’t able to get answers without asking for a manager and we’re treated with disrespect when asking why or how this was happening. In fact the last we heard was “they’re no longer producing the fridge” and “they don’t know if we will be able to get it” but we could contact the manufacturer if we wanted. THAT IS YOUR JOB! As we still are trying to contact them currently, this week it took two days for someone to get back to me via the website and I had to reach out again when there had not been a response. I WILL never shop at Grand Appliance again and I wish I wouldn’t have in the first place as I currently have a mismatched kitchen and a fridge that doesn’t work (which is why we went in, in the first place). Not to mention we have been paying for the fridge for months now- of which they also said wouldn’t happen. Worst costumer service ever.

Chris was very helpful and kind.

Answered all of my questions regarding the different features of the dishwashers I was looking at, and very competitive pricing. Be sure and check their website for rebates. I found one for $50 that my salesperson didnt even mention.

Chris from Grand Appliance was able to give us great deals! Amazing experience!! Wealth of knowledge.

Aaron Perez was very helpful and a pleasure to work with!

Your delivery team left all the debris including the styrofoam, metal, and plastic all over in our driveway/yard. They looked as if bringing the range into the home was a huge inconvenience even though we paid for delivery and installation. Not pleased.

Fast, Easy, Good Customer Service..and had in stock!!

Great experience at the Green Bay store. Very COVID-friendly with masks and disposable gloves available for looking at the appliances. Our salesperson Aaron Perez was knowledgeable, super helpful and easy to work with. Highly recommend!

Our first time at Grand Appliance. Nice store, good selection to choose from. The sales guy was helpful. We bought out microwave here.

Very helpful salesperson. Clean store. Answered my questions .

The latest in this saga... Take note I reviewed 2 months ago-- we still have no fridge. In fact we discovered that Kitchenaid was no longer making the fridge we had on order- now we didnt learn of this by a friendly phone call with support, but with ONCE AGAIN, MY HUSBAND CALLING THEM! After discussing options, we were told we could continue to wait for the fridge we ordered and receive a small monetary value back. It could be as long as May though along with this we were given some other options. HOWEVER it turned out the person that gave us those options, did not have the ability to do so meaning NONE of them could be honored... OK FINE... we then were given the option of a fridge that was counter-depth instead (this was actually what we originally wanted but the salesperson talked us out of it when we ordered- but now they want to give it to us), so we agreed. In December we were told they would be getting a shipment in early January (54 items was the number we were actually given) and one of those would be for us. Well here we are in January and have heard NOTHING since we last spoke and made our decision. My husband calls early this week and we were told that tomorrow (January 18th) we would get one delivered. They even asked us if morning or afternoon would be better. We chose afternoon. Now fast-forward a few days I asked my husband to check in with Grands so we were home tomorrow for the delivery and he sends them an email this time. We got a reply a short time later that WE WOULD NOT BE GETTING A FRIDGE TOMORROW. Also stating that they do not have any and AGAIN CANNOT GIVE US A DATE. After we had just been told 1/18/21 would be the delivery date. Not only did they include that in the email but they also blamed us in saying We originally refused the offer we NEVER refused an offer but chose something that the salesman never had permission to offer leaving us with this offer. We were going to receive a monetary value off and wait for the original order. I am absolutely flabbergasted the way my family has been treated and dealt with. I am looking into getting a lawyer involved with this. Grands has gone back on EVERY SINGLE word they have said and Im STILL PAYING for the fridge I dont have. I would not make my WORST ENEMY work with Grand Appliance and would give anything to remove their products from my house and get my money back. DO NOT SHOP HERE!

Great purchasing experience. The sales associate was extremely helpful in explaining all the different options for the kitchen project. Really appreciated the advice. Thanks Kris.

Competitive prices, great customer service. Very happy to have purchased from them.

Stopped on a Tuesday and picked out a new refrigerator. Was happy to hear that it was in stock and that we could pick it up two days later. Got a call on the pickup day and was told that my refrigerator did not make it on the truck and that I could not pick it up till the next week on Tuesday or Thursday. I was told that there was no promise given on the pick up date. I am sorry a date was told to me on in stock item. That sound like a promise to me. I was also told that if I needed it before Thursday that I could under take a over 320 mile road trip and pick it a the main warehouse or I could cancel the order. Order was canceled and will never go back. Very poor customer service

Great selection of appliances for kitchens

Aaron Perez was very friendly, helpful, and was considerate of my budget. I would definitely recommend them.

Thank you Grand Appliance and especially Kris P. for taking extra time and care to make my shopping and delivery experience a positive one. Kris went above and beyond what a typical sales associate would do to help us save money and enjoy our new appliances. Thank you!

Very nice young men that where helpful. Need to be a little more informative but really really great fast service I received. I am a happy customer and will refer others.

My husband had done online research for an appliance dealer and based on his research we chose Grand.Chris was very pleasant, took his time with us and helped us find a refrigerator that would fit our specifications. . We ended up getting all new appliances for the kitchen and are looking forward to the delivery date!

Great customer service! Would buy again!

Friendly knowledgeable service. Chris spent a good deal of time with me. I ended up buying 7 appliances from them.

Everything went quick and easy.

Very knowledgeable and personable. Answered all our questions and explained The different product lines in a way we could understand. We will go back there for any additional appliances we may need in the future.

Blaine made it easy!

Dan in Germantown was a great help and explained everything we needed to know. Not pushy, just informative, straightforward, and friendly. Definitely recommend!

They were helpful, had lots of good products and were cost competitive.

Nice range of options with very helpful staff. Much better place to see and purchase appliances then big box stores.

Wonderful and knowledgeable sales person. Lots of selections on display.

Chris was excellent! Explained the products really well. He was never pushy. We will most certainly be back for our dishwasher

Knowledgeable and very helpful.

They were very helpful every time I came in to look at appliances. I was able to get the appliances I wanted sooner than a large retailer store could deliver. Thank you!

Very interested in our options for new refrigerator and stove. Knowledgeable and good alternatives were provided

Friendly and knowledgeable sales people. Good price. Due to covid limited supply of appliances. Placed order.

Great customer service both at the store and the warehouse! Prices were better than the big box stores.

Just walked in and looked around. Got some excellent help and at a good price bought a freezer! Would definitely come back again.

My husband and I cannot say enough good things about Grand Appliance. We called and talked to Doug about coming in to select upgrades for our dishwasher and microwave, as well as pick out a refrigerator and stove for our new home. Even with the covid-19 safer at home order we were able to come in and look at everything. They had hand sanitizer and gloves ready so that you can still look around. The store associate, Aaron, helped us pick out what we were looking for and went above and beyond answering all of our questions and helping us look at the options available. When we got our dishwasher, microwave, stove, and refrigerator picked out, Aaron asked us about looking at washer and dyers. We hadnt originally planned on getting these right away, but they were on sale. Overall great service and prices. We were also very thankful that they had the upgraded options available in the show room to look at in person. Many other places we went to only had the standard models in store in a standard finish.

Very disappointed in the lack of communication. We were told the refrigerator and range were in stock and would be delivered, but were waiting on shipment for microwave. The range and microwave showed up on delivery day, while we waited weeks for before ending up having to take floor model for the refrigerator. No communication letting us know. Went to the store and he showed a complete lack of concern. Went back a second time a couple weeks later, extremely frustrated, after no communication again, and he finally ended up giving us a floor model with a crease in it. Delays in delivery due to Covid are understandable, but no communication is not acceptable. PICK UP A PHONE! Disappointed to say the least.

Chris Nigl did an outstanding job helping us select our appliances for our new house! He is so knowledgeable and patient which was huge for us because we have a hard time making decisions. He made the process so easy! Definitely recommend Chris and Grand Appliance to anyone looking for appliances!!!

Aaron was very helpful. The process of ordering by phone was so quick and easy. Hope delivery goes as great as the ordering process.

Read the reviews on the Green Bay location Face book page. Will never return to this company again.

I’ve worked with Chris before.. always makes sure I understand my choices, warranties etc.. trustworthy and a store I trust !

Great service very helpful staff. Chris knows his stuff and helped me with all my appliances and TV.

The service was nice. For comfortable environment. I will definitely shop again in this establishment.

I had a great experience with Grand Appliance and TV. I Recently moved from Orland Park, Illinois to Green Bay, Wi and was in need of a new TV. I had a previous great experience with Jeff Serra, manager, from Grand Appliance and TV in Orland Park Illinois and called Jeff for a referral in Wisconsin. He referred me to the manager Chris in the Green Bay facility. Chris was extremely friendly and knowledgeable and recommended a Samsung 50” LED Tv which I then ordered. It will be delivered and set up soon and my old TV will be taken away. The ordering service was amazing and I expect the delivery and haul away process will be done in the same professional and expeditious manner.

We bought a Dacor range from Aaron Perez, who now works at the Green Bay store. A couple weeks after our range was delivered we discovered that an accessory item had not been included. We contacted Aaron, he promised he would follow up and a few days later the missing item was delivered. Good products and good people at Grand Appliance!

Beautiful store, nice displays, great selection and great customer service!

Chris N. exceeded my expectations. We purchased a Great product at a fair price.

Nice showroom, knowledgeable staff, great transaction at a great price!

I had a very good experience buying a washer and dryer theyre very nice people I would suggest anyone go there good deals to

Knowledgeable sales person, very helpful and polite. Great prices!

Very friendly service when getting information about a new refrigerator. We ended up buying our refrigerator through Grand and have a scheduled a delivery date.

Professional, knowledgeable and friendly.

Sales person was a pleasure to work with. They had what we were looking for in stock.

Very nice salesman. Very informative and no pressure.

Needed a new appliance in a hurry. They were extremely friendly, knowledgeable and price was $100 less than Home Depot!

Thank you Chris for guiding me through this:) can’t wait for the installation!

Chris was patient with our questions. He knew his stuff and worked with us to find the combination of appliances that fit us best.

After a day of calling around and be angered by everyone’s condescending remarks when I asked if they had any freezers in stock or for order. I called Grand, and was refresh’s by the customer service.Would recommend business to a friend.

The salesperson was very informative & helpful with my purchases.

Aaron was customer focused.Thank you!

Still waiting for a followup call from last week.

Great customer service 👏

Was very pleasant and knowledgeable

Very professional, clean and best price upfront

Went to look for a dishwasher, found within our price. Bought it. Delivery and installation bin 2 weeks.

Good communication

Great selection and knowledgeable staff!

Very informative!

Everything was fine

Great service!

Unprofessional service drivers