The energy wasn’t really the best. The young lady that helped me had a Im bored attitude towards me. I was just extremely eager to get out it was awkwark. I didn’t feel welcomed. Is there another Verizon I can go to or a better employee with more positive energy towards Verizon’s costomers ?

I drove 5 hrs to go to this store. Id do it again because theyre probably the best in whole state of Colorado. This time wasnt exactly what I planned, but it was well worth the trip for my phone and service.

I had the pleasure of working with Cindy. Whatever you need, she can find. And find it quickly. Dont doubt her because shes right, every time. Believe it, shes AWESOME!!!!!!

Visited the Greeley mall location for a screen protector. Ross helped me install it flawlessly and even walked me through registration of my product. The store was very organized and the staff was very knowledgeable. Thanks again for the assistance Ross. Great customer service goes a long way!

We had been to several other places before we came here, but nobody seemed able to give us satisfactory information about setting up service for new phones.At Victra, however, Ross was knowledgeable and helpful.

Fantastic service They were friendly and extremely helpful. Got everything we needed in a timely manner. Would highly recommend

Went to this store today for help with my new phone. Ross was extremely professional, knowledgeable, patient with an elderly customer, was respectful, and he taught me how to use the phone. I would certainly highly recommend him. This entire store has been wonderful to work with. Thanks Ross for all your help.

I had a young man by the name of Ross at Greeley Mall store he was great very professional and pleasant and knew what he was doing, a big thanks to him

Friendly staff thats willing to look for the latest deals for you and willing to walk you through the entire process.

Amanda was great I went to other stores, online, and on the phone with customer service and no one would help me. She was able to solve my problem, get me upgraded, and walked out happy with service finally! I will definitely be going back. Thank you I appreciate all your help and time.

My family and I had an excellent experience at the Verizon store in the Greeley Mall yesterday. Our sales associate, Amanda Hawley, was very helpful and knowledgeable about Verizon’s products and phone plans. Because of her extensive knowledge, Amanda was able to guide us into the plan and phones that were perfect for us. We will definitely go back there for any and all of our cell phone needs.

Amanda went above and beyond to explain information needed. She took time out of her evening to help us and never rushed us. We were very satisfied with her assistance! Thank you Amanda!

Jonathan was by far the most pleasant and experienced professional at Verizon I have ever dealt with.

Jon was great! Very helpful and friendly, highly recommend this store.

Caleb was a great help! Very polite and friendly to talk to. Highly recommend to talk to Caleb.

Amanda was really nice, tried to answer as much of my question as she could and get me setUp with a cool neon case

Jonathan was great to deal with and very friendly. He made the new phone experience easy and explained everything very well.

Fantastic service at this Verizon store. They were friendly and extremely helpful. Got everything we needed in a timely manner. Would highly recommend.

Provided great customer service from start to finish. Provided answers and finding discounts for the purchase. Also taking the time to install all the safety accessories to the phone.

They used an upgrade from a different phone on my account when the phone already had an upgrade. Now they are saying that we told them it was ok when it wasn’t wouldn’t ever recommend coming here it is a false business and they twist your words.

Ross was awesome and very polite when Myself and my other half were just in store

Amanda was wonderful. And very helpful

If I could give negative stars I would. Verizon kept my old phone when I upgraded, and never bothered to return it to the store like they assured me they would. It has now been over a month and after multiple check ins with the store (and being assured it’s been sent back) I’m now getting billed the remainder balance for a phone I don’t have because they haven’t returned it.And beware! This is a third party store, so Verizon’s (the actual company) hands are tied.

I went there thinking I was going to be disappointed, but Amanda cheered me up and helped me out. You should have more workers like her, like meeting an old friend, Thanks

Jon (the manager) is awesome! Go see him if you need anything because he’ll take care of you.

Came in with an old S5 and used Smart Switch to transfer everything to my new S9+. We were very fortunate that Daniel was able to fit us into his busy schedule in between appointments. Great customer service and knowledgeable staff. Very busy location so I would make sure and get an appointment set with them before going in.

One of the best Verizon retailers I have been to. Isaiah Barrera helped me out and was very professional. He got me in and out in a timely matter with everything 100% taken care of. They truly care about their customers and I will definitely be coming back to this location.

Amanda was absolutely FABULOUS to work with. She saved me so much time and work setting up a new phone! I will be back! Kudos also to Daniel. They are very friendly and helpful!

Newly opened in the Greeley Mall, its hours are better than Center Place and the service is great. The manager, Jon, really helped me a lot.

I had a great experience at Verizon. Amanda helped me switch my old phone to my new phone. She was quite knowledgeable and courteous. She was very conscientious and capable. I’m glad she helped me!

Very helpful. I had been having a hard time getting a new phone. Amanda helped me get that all hammered out. Very pleased.

The customer service here is great! Isaiah helped me and was so knowledgeable and helpful! He seriously provided some of the best customer service I have ever experienced, I will definitely be back!

Isaiah at the Greeley Mall Verizon is so great!! He helped me pick out a new phone with ease. He’s very knowledgeable and helpful. Definitely will be coming back next time I need a new phone!

I love this Verizon store! The new staff, is very helpful and were super friendly. I recommend this Verizon store to those who actually want to be helped, and not just treated like another sale.

Daniel was super hopeful navigating multiple people. Took his time with me and I loved his undivided attention! Good service in and out

I came in today, Tuesday 10/29 around 11:00am and the store was closed. There was a line at the other store so I figured this one would be easier. I waited about 45 minutes for them to open and finally gave up and left at 11:45ish. Don’t put hours on your door if you are going to be open during those hours. Absolutely ridiculous and if I could give 0 stars I would.

My daughter recommended this store to me and they delivered. Jaime was the young man that helped me out and he was extremely professional. I was very satisfied with the service, the products, and the prices. This will be the only Verizon store I will give my business to. Great job!

Was very helpful and nice. Was honest from the get-go. Really good guys work here.

Sadly I and around 5 other customers have been sitting outside this location for nearly an hour after their 10am opening time and still the doors are closed and no one has opened the store. Its pathetic how little Verizon cares about their customers precious time. NEVER do business with these price gouging clowns.

Daniel took the time to help us Seniors get the plan and services we needed. Exceptional professionalism. He took most of his day to help us and I am so thankful. Will always use this store in the future.

My experience was amazing! Jaime is extremely knowledgeable and took his time explaining all the features of the phone. The prices are great and have great deals!

The sales guys are very knowledgeable about the phones and plans. They are very friendly, patient and have a great sense of humor making a visit to the store a great experience. I have recommended this store to my family and friends and will continue to do so. Thanks guys!

Came in to pick up a device purchased through Verizon. Had email confirmation that clearly states $0.00 owed. I wait 45 minutes to be told that I cant take home the phone I can see in its box because the ipads arent working, then its the WiFi is slow, then its the computers arent working... then its you are going to have to come back tomorrow. Meanwhile two other groups are being helped and somehow accomplish what they needed to. I inquired about the employee using a 4g hotspot but he couldnt get that to work. He stated that it doesnt have an active sim card... So the only example in the store doesnt/cant work and the store is otherwise dead. The only employee doesnt know how to conduct business within the confines of what management has provided... like a single wired computer and a Sim card (totally a write off) for store use.Upon showing said email employee got mad at me stating that it comes out of his paycheck if I dont pay more than $50 in additional Fees. After saying it does not reflect very well on you or your business... the employee responded with if you come back tomorrow I can waive one of the fees... So He just didnt want to deal with me and dismissed me. Never met a retail employee that is willing to give up personal money when black and white proof of BS is in hand, so I highly doubt those Fees are anything but a scam. I had already signed everything and was told all I needed was my ID to pick up my phone by Verizon. This store uses nothing but Verizon signage but is not Verizon the employee clearly stated that. As well as that If an in store pickup is at a corporate store one doesnt pay Fees. There is a Corporate store just 3 miles west of the mall location. Im going to cancel my order and redo it at a corporate location if I cant get what I have on paper.

BECAREFUL! ITS PRIVATELY OWNED AND LOTS OF PRODUCTS ARE ABOVE MARKET PRICE. MAKE SURE TO CALL OTHER LOCAL STORES FIRST. THESE GUYS CHARGE ALMOST 70 FOR A SCREEN PROTECTOR WITH WARRANTY WHEN THE ONE ON 10TH HAS THE SAME DEAL FOR 39.99

Isaiah helped me out today and was awesome!best customer service at a Verizon store by far! I will definitely be back when I need something else.

Really good patience this crew has! Top notch customer service. Thank you Daniel!

The staff here is INCREDIBLE!! Every time Ive gone here I have gotten immediate and efficient service! And they always have good deals... I got two free tablets last time I went in!

Amanda did a great job on a difficult changeover from old to new phone.She was very patient and helped me understand lots of features.

Ross was wonderful. Very very helpful. I would see him again for assistance

Austin H and Toua the manager was a great help. If you need any help ask for them, I recommend it! Ive been coming here several times and I like the atmosphere.

Amanda was very helpful she also help me get my first phone plan for my self. 5 stars for you

Amanda helped me out in a hard pinch after I lost my phone. I would recommend her highly to help anyone who needs it cause she will take her time to make sure you are happy before you leave the store

Ross is knowledgeable and great with costumer service. I will definitely be coming back!

I love this new Greeley Mall crew. They help with everything! Even issues that are 6 months old and other store can’t solve.

My Stepdad took my sons phone in to Verizon. They have service thru them and needed help fixing the phone. The manager of this store told the employee not to help him and to just to leave it alone and not help my stepdad. I must say Verizon your employees must not go by the same philosophy as you all best phone provider.. Sounds like your customer service doesnt extend to all people...

My day was going OK .but today got better when I went to Verizon. And Jorge burgos explain a lot to me. Now Im having a much much better day thank you very much. And ya get five star.

Isaiah was awesome very knowlagable was able to get me a phone and tablet that i needed for my job showed excellent customer service and answered all my questions

Customer service was excellent. Very understanding and helped me with all my needs. Thank you so much David

I came in to upgrade my phone to the iPhone x and was in and out within 30 minutes. The staff was very professional and were not pushy at all. Thanks again for hooking me up Austin, I will be coming back to you in the future!

The experience was not a very pleasant one. The staff was nice enough, but they really didnt seem to know what they were talking about. Overall I would say theyve got good customer service, but their product knowledge leaves something to be desired.

Amazing Staff!!. Had a short wait. Got a great deal on my phones and a tablet. I recommend this store to anyone in the Area. Even if they are a franchise branch the experience was great. Avoid the other store at centerplace.

Typical phone store

I am the new store manager of this location. We are open for business. Come see us!

Was there for like 10 minutes and didn’t even get acknowledged. The guy was sitting down helping out another customer so I went up to him and finally he’s like can I help you. I told him yes I would like the price on a phone and see how much I will have to pay for if i add this phone to my current line. This guy tells me that I have to wait until another customer that I guess had an appointment arrives in the next 15 minutes. If you wanna wait til then I can help you lol no thanks buddy

I just talked to a wonderful gentleman named Luther at the Greeley mall location about the unlimited data plan. I want to give a big shout out to him he was so helpful, knowledgeable, and very kind. Way to go Verizon !!!! You guys rock 😁😁

Poor customer service. The “representative” was not knowledgeable. There is no reason a customer should have to pay 500+ if they are doing a device payment plan, it defeats the purpose. When I asked the rep why we had to pay that much her response was “idk”. I was in the store for over 2 hours and left 100% dissatisfied, I wouldn’t recommend this authorized retailer to anyone not even my biggest enemy.

I went to pick up my new phone because fedex notified me as arrived and who they gave it to. Find out to be that they didnt have the phone. When the guy was awnsering me questions he seemed nervous. So that was all bs about the phone not arriving.

Jorge was extremely helpful with my phone volume problems. Took the time and concern to look over every aspect of the problem. He is also very friendly and explains things thoroughly.

People here seem to be happy to help but they are not Verizons actual corporate business. This store is just a verizon store in name only. Glad I learned that before I spent money there.

Needed a new phone really badly and i currently had sprint, i had a sales representative named Jaime Holguin help me decide on getting a brand new iphone 6+ with a great plan that fit my budget and fit my needs. With great service like what i experienced will not only have me going back every time i need i new phone or upgrade but i will always refer my friends to go and upgrade/purchase their new phones there with Jaime.

Fun experience

These guys were awesome and they even signed me up for Comcast. Good stuff

Amanda was patient and very helpful with my purchase!

Slow but nice worker 👍

Came in to upgrade to the iPhone 11 from the 8. Amanda helped me and set up my new phone so I’m all set to go.

Terrible customer service. Austin is immature and very unprofessional! This store should go out of business never been to such a helpless Verizon store. Honestly train your staff members and teach them that without your customers they would not have a job.

AMANDA IS AWESOME AND CURTIOUS!!!!

My experience at Verizon was very good Jorge did an excellent job at explaining everything to me it was easier than I thought it was going to be so thank you very much

Great team. Really help what your looking for. 5 stars!

Staff is usually friendly, but long wait times. I have been cut in line before, and they dont usually care or even notice, and Im told I have to wait in line even longer since somebody cut me off. I would recommend going to the Verizon on 47th Avenue.

This is the only verizon store I will go to. Great customer service and jeorge is always there to help me out. Explains everything to me about my phone and billing.. Never have to wait in a line and always so very helpful.. :)

George did a great job explained everything and was very helpful. Would recommend this store to friends and family members

The kid at the counter barely acknowledged we were in the store. Had an issue with an accidental reset and he was not even a tiny bit helpful- it was like, oh well, your problem

Customer service has always been excellent and representatives are friendly been customer at this store for two years now

No wait!!!! Thats a first! They were also very helpful with helping me learn how to use my new phone

Pretty great Edwin got me a good deal and explained everything very well!

This is by far the best Verizon in Greeley. I recommend this place to anyone

Terrible customer service.

The wait is long. The customer service is great. Ask for Lee.

Ive been coming to this store for several years. Ive always experienced GREAT customer service! !!

Wosrt phone store ever! Rude manager unwilling to help loyal paying customer! Make Verizon look bad

Big rip off! Purchased the LG V10 phone. After buying it for retail price of $710, come to find out retail price through real verizon store was $572. Spoke with the store manager Lee said nothing could be done. He said price match could not be done. In order to return the phone I have to pay $35 restocking fee. This store is an in direct store with verizon and sells their phones for a lot more! Wont be buying from them ever again!

Spent multiple days and hours getting things fixed. Daniel really hooked it up and will be back if I need anything else!

Daniel was very helpful and knowledgeable.

Everyone was very knowledgeable and helpful. Jorge provided me with information I didnt know and got me set up with a new phone.

Been going to verizon in greeley for years with my phone service and/or issues. Jaime Holguin (sales rep) is always there to greet me, and help me out with with any concerns I have! Definitely will be going there again and recommend friends and family to get their wireless needs at the diamond wireless in the greeley mall.

Good, functional,useful app, and comes in handy at the most opportune times.

Isaiah and Austin are so rude. I would never come back to this store. We will start looking for a new phone service provider soon!

These stores are all cash grabs. The amount items cost is insane. A grand for a phone, shame on you.

Overpriced ! They package the phones arent sold by themselves they sell the case and other things with it ! Never go to an authorized dealer