Worst best buy ever. Employees dont care about treating you well. You can call and they likely wont answer. If they do they will be rude. Curbside pickup doesnt happen same day here no matter when you order as the employees are lazy and refuse to actually work here. Needs to be fully cleaned out top to bottom.

I very quickly found and purchased a microwave oven and arranged for a delivery date. On that date the delivery man called repeatedly and narrowed the delivery window he would be sticking to.The delivery was made in the time frame promised and, once installed, the delivery man turned it on to test to make sure everything works properly. The second he heard the motor and the fan working, he immediately said we are going to have to replace this for you because this just doesnt sound right. Besides the microwave was dented. I was told at the time of delivery that the local Best Buy office would be contacting me with a new delivery date. In the meantime, I should use the new microwave he left.After 1 week of hearing nothing from Best buy, I had to assume that my delivery man failed to contact the office so I called myself and spoke to customer service. It took 20 minutes to go over my situation but, luckily, the representative who I was speaking to on the phone advise me that the next delivery date for my microwave would be after the first week of November, three or four weeks away. He went on to explain that the Greeley stockroom showed no availability for my microwave. I can assume thats why I got one that was slightly inferior. I still await the replacement and the delivery of such.

I couldnt find a survey on my receipt so I thought Id leave it here. I really enjoy this store and the team members. They are always so awesome and on point with everything. Shout out to Terry for being super friendly and enjoyable today!

We went into Best Buy to purchase my daughter a pair of wireless noise cancelling headphones. She has a neighbor in her complex who does not understand the phrase Excessive Noise. The staff was extremely knowledgeable and helpful. We purchased my daughter a pair of JBL headphones and my daughter loves them. She said they are comfortable and they work really well. I would recommend this Best Buy to my family and friends.

Went in thinking l needed to buy a new phone but turned out all l needed was a new battery, sales girl was very friendly and helpful

When in yesterday to find RAM sticks to surprise my husband with and had no idea what was my best option. Justin came and helped me right away. He explained the best option for me and even when I asked a million different questions he was very polite and had an answer to each of them! Definitely going back! Dont waist your time with anyone else, Justin is by far the best employee!

The staff at this best buy are always friendly and very knowledgeable. They were quick to help me fix my TV problems by offering me inexpensive tools to remedy the picture problems and directing me to use some setting options to clear up the color. Total to fix my TV, $30! I walked in expecting to walk out with another TV and their help it was an easy fix. Thanks 😊

Top tier incredibly knowledgeable staff that have been there for years! Hardcore electronics enthusiasts, that are are pro level builders and gamers, and know every product extremely well. Even know about products not in their department. Stellar store!!!

Knowledgeable and friendly staff. Store was clean and laid out well.

My experience with my car display installation with Tom couldn’t have been better. Friendly, patient, and knowledgeable! He did a great job on a challenging install with a tight schedule. Highly recommended!

Ordered expensive, big excellent* open box tv online. It was wrapped in bubble wrap. That was a little too open box for me to transport. And a little less than excellent. After driving an hour. Greeley store didnt care. So best buy just lost another customer to Amazon.update Aug3: bought the same TV (2020 model) for $200 less, brand new, and of course in a box. Be ware of best buy deals.

I love this location. Customer service is on point. Good job Joe

Is the young lady that sold us the VR she was very helpful she made it fun Im funny for us so we bought it

I wanted to purchase a laptop and was waiting around the laptop area for a rep to help me out. There was an employee literally acouple steps from me on his phone while I waited. I understand being understaffed and busy but being greeted and acknowledged is the least they could do. I will not return.

Many shelves are nearly empty. Had excellent customer service from a young man who tried hard to find what I needed(but didnt have in stock). I had to wander around looking for help and finally went to a service desk and he came out on the floor to help me. The store had very few customers at the time.

Terrible and rude service from management. I I would give NO stars if possible. I received a birthday gift which I already had, so the gift giver tried to return the product 4 days after my birthday and was unable to return it except for store credit. Credit for an over 200$ purchase for an elderly woman who does not shop at Best Buy is useless. This is unreasonable. There are many other companies who do not have this policy. We will never shop at a Best Buy again, and will cancel the credit card of members of my family. Also reported to me was the rudeness of the manager on duty, Carlie Macmaster. If Best Buy can’t do any better than this kind of service, they surely will not be a successful business in the long haul.

I have been a customer of this company for over 10 years.. dropped over seventeen hundred dollars on a security system smart home set up and geek squad and third party installers did not finish the job, damaged the property left wires running over the roof and into the gutter. As I went into the store to try to get the system I paid for they have been unable to help going on 4 weeks to no avail. This entire process has been a nightmare being put on hold with dropped calls 4 hours in... and the store not wanting to take accountability for the installers work. Manager tried to make it right with a small refund, does not do justice to the incompetent work. Best buy fail.

This location has always been helpful, clean, and organized. However I needed to get my computer screen and they told me it could take up to a month. I start school in two weeks so I had to take my repair needs somewhere else unfortunately.

Not a lot of selection. Pretty small store. Moving soon, closer to the best buy in Thornton, Colorado. This place needs more employees. Could not find anyone with appliances sales expert. Not an updated store. Also should have geeks squad and delivery service.

Worst experience possible. They have children working, a kid named Tyler, very young individual was disrespectful watched my brother and I pull material off the highest shelf struggling, was a huge OSHA violation. After we pulled material down Tyler laughed at us and stated “ you could’ve asked for help” I then informed him we had been waiting 20 min for assistance he said “oh”. I just want to say trash service and I’m informing all relatives/ friends and family to not go to Best Buy in Greeley co.

Sales person was good. Knew his tvs well.I noticed the one I was comparing had the wrong tag and he got me the info I needed.I had questions about the different modelsHe explained the differences we narrowed it down to three and I walked out with a 65 tv!Thanks for helping with all the confusing hype on these new tvs !

My perfered place to get electronics i got my oculus there and all the things I got from there work really well

My husband and I went into Best Buy yesterday and we were shopping around for a laptop. Liam immediately helped us yesterday. It’s very nerve wracking buying a new laptop, because there are so many features each one has! He walked us around all the laptops and went though each one with us! The customer experience he provided to us was AMAZING!We were informed that the computer that we “decided “ on was going to go off sale on Wednesday, so we decided to go home and do some more research on the best one!Today (Tuesday) we went into Best Buy to purchase the laptop that was on sale. I was informed it was no longer on sale and I would have to speak with Liam Directly. Liam came and informed me that the information he gave us yesterday about the sale was incorrect.I was very irritated for the incorrect information that I was given during yesterday‘s visit. Liam involve a manager and I was told that I was not able to get the computer for that price. After some haggling we finally came to an agreement and we were able to get the computer for the original sale price.All in all, the information that I was given was incorrect, but the customer experience that was provided by Liam outweighs the incorrect information! Thank you to Liam and your team for helping me choose this computer!!

Prompt service, and was able to find what i needed. Customer service was great

Awesome service, fast and informative thank you for making my winter better!!

Trevor was helpful and polite. He was able to answer our questions

The staff is always friendly and helpful the energy is generally really good.

Patrick Higgins has by far the absolute best customer service. Took care of me right away after going in a couple of time and dealing with a purchase. Spoke to him once and immediately took really good care of me so for that THANK YOU SO MUCH!!!

Great shopping experience. Knowledgeable and courteous associates.

Bestbuy web page indicated that Greeley store had Playstation 5 in stock. Went to Bestbuy to purchase a Playstation 5 & agent indicated no Playstation 5 in stock. Showed the web page add & they tried by the que # to see if they got some & none in stock. Agent said to notify the 888 # for best Buy & spoke to agent there & they hung up on me. Very bad customer service.

Overall fine just over priced and not a lot of select from what you can fine browsing online. Seems like a waste to go unless you want to see some big TVs in person.

Tyler was very helpful and kind. came in asked him what i needed left in 3 mins. awesome kid

I go for Geek Squad, I hardly wait long, they always fix my issue, they are freindly, and just overall awesome!

Always loved shopping at Best Buy since I was little and this one is very nice

Thank you Trevor E. We appreciate you for excellent customer service you provided us with today. It was a 10 out of 10 experience.

The employee at the door gave me good directions and was very polite and helpful. I would shop here again, other employees have been very nice, amiable and exemplary helpful when I am looking for something in particular. Recommended!

Best Buy is a good place to buy a variety of items in electronics or home appliances TVs Surround Sounds phones lots of different style good quality.

Super busy. Was told by a staff at the door they were short staffed. Took quite some time to get help. Jess (staff) finally got a free moment and she was fantastic. She acknowledged I was there and also acknowledged she would be with me soon. She was very knowledgeable. Kudos to her.

Always helpful! So happy I got geek squad warranty, exchange was smooth. Very happy. Always excellent customer service from all techies❤❤❤❤❤

I did find what I wanted and the staff was friendly and helpful

Awesome place to go to.get Deluxe versions of Nintendo Switch Games! Awesome staff

If you go here talk to Ajay he is the best on product knowledge. Had everything I was looking for, and happy with my purchases. The representative that helped me was named Ajay. He went above and beyond to help in making my decision of purchase. He was more than knowledgeable about products and service. He deserves recognition for his prestige professionalism. Thank you Ajay.

Great experience. Knowledgeable staff took time to answer all questions.

This place is great a lot of the workers are very nice and helpful I highly recommend this place

No call no show for delivery. Also was on hold for over 2 hours. Nobody can help in store for 30 min now and counting to get a refund. I would recommend going elsewhere. This place is a joke!!!

Awesome customer service. I went in to buy a new TV. Did my research online ahead of time. Went in and a very nice gentleman helped me select the TV that I wanted. Check out took less than 5 minutes. He brought the TV out to the curb and helped load it into the pickup. Good prices, good selection and great help.

Best Buy has the zfold2 out from Samsung and it is awesome, as well as stock of all the fitbit watches, which are the best prices Ive found for new ones. Its a very clean and friendly store with great customer service experience. Unfortunately there are no ps4 controllers available there and the only ps5 right now is on display and not for sale.

I was here at March 1st and the Customer service was the best I’ve received in a long time my radio works good and I love my back up camera. The manager was amazing to talk to and very understanding in what I was looking for the guys on the floor was very helpful thanks you guys for all your good job and I will be here again

Thanks to Sam my experience was incredible. He went way out of the way to help me.

Mason helped me with my buying needs. Even got me price matched to Walmart which saved me about $50 for the same exact item. Thanks Mason

Friendly, courteous and knowledgeable employees! A great place to shop.

Very helpful and eady shopping experience

Not a clue I havent been in best buy in over a year or more 🤨

I had help so fast I didnt get to look around at all the latest gadgets. I told him what I was looking for and the next thing you know Im paying for it and headed out the door. Ill have to window shop next time, lol.

Hands down the best, Best Buy in store experience, that I can recall. Upon entering the store I asked where I could go to look up the Ink/toner needed for a printer I had purchased the prior year. I was directed to the service counter where the Service rep proceeded to look up the toner cartridge, walk me to where it was located, and then when asked about other products, he took me to those items and answered any questions that I had. I was not made to feel rushed, even though he had left his post to assist. I am happy with the products purchased and the Great Service that was volunteered!

Great place that is on par with the corporation. Helpful and friendly staff that arent too helpful, which is definitely a plus.

Excellent selection and a great customer service tech solved my problems. Kudos

I have had a lot of bad experiences with different Best Buy’s and have always had a favorite since they know exactly how to treat a customer. My son and I came in for a specific purpose. The greeter at the door was very polite and told us what we wanted they were out but go to customer service and they can get you one. We finally got to the counter and helping us was Justin. After telling him what we were looking for, he filled us in on so much more since he also had a VR system. My son was asking all sorts of questions and Justin gave him answers and even recommendations on other things as well we couldn’t have had a better experience anywhere else. Thank you Justin for being a great help and an awesome person!

While the staff is consistently friendly and helpful, the knowledgability of the staff has gotten progressively worse over the last year or so. Almost every employee relies on the BestBuy app to answer questions. While this is no fault of the representatives, the corporate decisions that have led to this point are inexcusable. Additionally, you would almost be better off using the store to see the items you are interested in and then ordering from the app or website due to the lack of stock the pandemic has caused.

This is the 4th phone I have purchased at best buy (at least) and I wont go anywhere else. Great service and they have better deals than the carrier stores!

Bought my tv and sound bar here. Happy with the service and overall experience.

Good store hard to get waited on.

Electronic store. Dont pay for a warranty

Sometimes they have what Im looking for (out of stock) but they do have great deals on headphones and Bluetooth speakers.

Ok selection. Very poor customer service. It took two trips and over forty minutes to get help with my headphone purchase. Almost like they didnt want my 3 hundred dollars?

Donald was so helpful! Love the experts they hire

I cannot seem to find anything that I need from the store or any other Best buy. Normally just dont shop there for that reason. I put in an online order, curbside pickup and my purchase was missing its wireless blue tooth remote. The purchase I made was a present for my wife for her birthday and I had to wait a week for the item to get to the store and that item is not carried in the store but they say I can wait another week and get another one, no thank you!! never shopping with best buy again

They have both hand sanitizer and masks at front of store. You can make an appointment to be helped or just walk in and browse on your own. Check out was fast and easy

They were quick and helpful. I went knowing exactly what I was going to buy. I had to interrupt a blue shirt who was with another customer, and he politely radioed for someone else to help me. They were there in less than 30 seconds. The cashier was also waiting on a customer to return, he also radioed for another cashier. So even though they were quite busy, I was in and out in less than 10 minutes.

Awful service and awful communication. Avoid it if you can. Worst experience ever. I wish there was a zero star option. After I ordered my products, I received no confirmation email. On the day it was supposed to be in-store, I called to make sure the order was there. I still had no confirmation email or order details. After being on hold for 15 minutes, someone finally told me the delivery was delayed. The person told me it would be there Saturday morning. Only after that conversation did I receive an email telling me of the delay in delivery. I waited until Saturday, making sure to call later in the day to give the delivery time. It still wasnt there. The next associate I spoke to was incredibly rude andkept interrupting me. He said it would be there by Sunday. I called again Sunday, once again making sure I did so later in the day. I got another rude employee who said it would be Wednesday. That was nearly TWO WEEKS from when I first ordered. I asked the associate to cancel the order. After being snippy with me, he only canceled half the order. I had to get online with a customer service agent to get the rest canceled. At this point, I will drive all the way to Denver or even further just so I NEVER have to go into the Greeley store.

Love this store, probably to much.walked in to buy some blue tooth headphones and walked out with a great pair of JBL s and a new laptop.. next time I will leave my Visa at home..lol

Didnt make me wear a mask. 🙂 Greatly appreciated, and thats how you keep my business (as well as many others in the area who feel the same)

My brother in law has the same problem with this store with every single in store preorder for 6 years and counting. Every time he does a preorder whether it is 2 years ago due to developer delaying or 6 months it is the saying excuse every time. well make sure it is there and it depends on how many the developer sends FILUBUSTER. They have the audacity to lie to their customer and corporate too. They misrepresent their information and corporate end too about this consecutive problem. Even after 3 store managers, they are tired of this problem and yet do not want to fix the problem at all.

Excellent customer service. Prompt.

I had a stereo reinstalled in a different vehicle. It took over a month to get the vehicle in because theyve closed most of their install bays. The install was not done properly the Bluetooth does not work. Its impossible to get anyone on the phone I have spent more than six hours on the phone trying to get through to a human being to make a new appointment which will take another month to get in so that I can get the Bluetooth under warranty fixed. Well the CEO of Best buy makes $37,000 an hour sitting on his throne the workers at Best buy gets screwed and the telephones dont get answered

Awesome store with all the new techie gadgets . Purchased a square wireless card processer that we are pleased with so far!

If you want crummy costumer service, this is the place to go. We just spent 450 bucks here to have a computer repaired and the people at the geek squad booth couldnt be bothered to help us. After all of this fiasco we wondered the store for 30 minutes and not one single employee asked us if we needed help.

Employees were very helpful.

Like the products n inventory they have n they are very helpful n friendly

This best buy location offers a big selection of common electronics and appliances. As with many Best Buy locations, staffing with primarily college aged associates limits available expertise in some departments. The location is nearly always clean and I have found the selection of computers, gaming, and mobile products consistently good.

Great store.... hard time finding a person to help us. Seemed a lot of employees were standing around talking to each other but no one wanted to help customers. The employee that finally helped us had no idea what he was talking about and sold us a DVD player that does not work with our TV so we had to return it. Do your own research before you go in.

The idea if a greeter thing is annoying and weird other than that good! The staff was nice

The information was good only the attendant gave us the chip that goes to a notebook and not a desktop computer like asked.

Nice place to shop. The door person who look like hes taking reservations is a bit annoying but considering the theft in this area its understandable.

Fast online online ordering. Fast pickup

The Geek Squad is great

Was helped by Jose Sanchez he is so tech savy and so helpful. He has a wsy of making you feel like your hanging with a friend and can answer any question you have. Made it a wonderful experience and I got just what I was needing. So I say if uour needing something appliance electronic or what ever go in and definitely see Jose.

The check in is ridiculous why should I need to check in? Let me come and go as I please. The check out process is confusing and even trying to leave the store is absolutely confusing and crazy!

Very helpful and nice people

I was having phone issues and I took my phone into this Best Buy and I worked with Nick and he was AMAZING. He was so knowledgeable on everything and was extremely helpful. I highly recommend Nick, he’s the best!!!

Fun place to blow some cash.

If you thought Best Buy couldnt get any worse, think again. Their previous 30 day return policy, is now 14 days. Really?! You have so little faith in your product or client base that you barely let the paint dry before they have time to change their mind?! Nice. I returned an unopened Harry Potter box set, purchased just before Christmas and could only get store credit, as it had been 18 days. The store manager said she would make an exception and give me instore credit, although she repeatedly said she is not supposed to do this. Back to Costco and the Neverending return policy I go!

Best Buy always stands behind their products. Never had any complaints with products or services. I am partial to Fort Collins store.

Was a customer for over 10 years but they soured me over a recent purchase I made. I bought a washer and dryer for a family member that had both of theirs break and I was going to give it to them for Christmas. I bought the washer and dryer on November 18th and was told that it wouldnt arrive till January 7th. After paying in full, best buy charged my card $110, then canceling the charge after a few days. Over and over for almost 2 months. My bank called it an error and wouldnt let them charge my card. It was new years eve day so i couldnt get a hold of my bank. After 24 hrs best buy canceled my order a week from delivery. I called them and they pushed me to 5 different people before the last person hung up on me. Called them back and they told me they had to charge my card for the full amount again to get the product sent. I will never buy anything from best buy again.

Typical Best Buy. Great selection, good prices. Always easy to do business with.

Always have what I need. Very helpful staff. Curbside pickup is very convenient and fast!

Customer service is all but gone, really cant think of a reason to shop here over other choices.

The employees were so helpful..thank u

The store is very well supplied even now with covid 19 but the attitude of one of the employees make me walk away I think they forget that in this needed times they should be grateful they have a regular job and they should be better in customer service and not take their jobs for granted!

Love the Geek Squad! Emma is our girl! Always fun to work with when my little one messes up her tech! Thank you! Fiedler Ladies