ABSOLUTELY WORST EXPERIENCE I HAVE EVER HAD WITH AN AT&T STORE. I traded in my phone last November in which I was supposed to receive a trade in bonus. It is now a year later, still havent received a bonus. You have less than a 25% chance of calling the store and actually getting in touch with a manager. I have asked the manager to send me updates on the bonus status in which I have never received an update. This has been going on for months and Im sick of the way this location has treated me.

I came in store to switch from physical sim to e-sim and Karina helped me. I was impressed by her knowledge of products, her commitment to service and her speed of service. Thank you very much for having amazing employees like Karina she is a great example of an employee going the distance for the customer.

I was satisfied with my service and even though they were busy they made it very clear I was important and checked in several times

Very satisfied with our service. All the workers, including Caleb, were very helpful, kind and extremely patient! Nothing bad to say about our experience.

Harrison helped my grandmother today. She locked herself out of her phone and was worried shed have to factory reset and lose all the photos of my late grandpa. He was patient, kind, informative, and professional. Very impressed with his customer service and technology abilities! I have Verizon and tempted to switched just because of the customer service itself!!! Highly recommend this location!

Good service just under staff at the time I was there

The store agents were very helpful and respectful. They helped us find the right plans and signed us up for my military discount.

Super helpful. Nice clean place. Fully following cdc recommendations

I worked with Danielle getting a new phone since my old one was on the fritz. She was very patient and answered every question I had. She is the epitome of why I stay with AT&T. Very professional and even helped me pick out a case and protective cover that works for me. Easiest and best experience I’ve had getting a new phone.

Not able to answer a basic question about my account. Staff didnt offer.to.find someone who could answer my question.

If you have to return something to AT&T, such as a router, they tell you to bring it to OfficeMax at their FedEx dropsite. OfficeMax DOES NOT have the ability to print a label using the barcode they provide you. You must instead go to the actual FedEx Office, which is just down the road from this AT&T location.

Its a very nice large store, Ive never had to wait long. Theres a payment kiosk inside.Theyve always been friendly and helpful every time Ive been here. Not smart Alecs like some.Its located in a very large busy Plaza, but easy and close parking.

A pretty standard experience for purchasing a new phone, though some phones may be in stock, they may not be on display. At times, the purchase took a little bit longer than desired, but the staff were knowledgeable and helpful with the process.

Excellent customer service by a young lady!!

Great team! Best store in town

Excellent and knowledgeable service. The folks here are honest with you even if it means they dont get a sale that evening.

Carter was extremely helpful, patient and thorough. Knew everything right off the top of his head. Won’t upsell, or says he likes something just for a sale. HIGHLY recommend asking for him upon going.

I am very impressed with the excellent customer service I received from Harrison, and Danielle this evening! I have limited time due to my career....and I had lots of questions, account transfers, and adding new lines. They were focused, efficient, and very knowledgeable.

Great staff. Very helpful with what I needed today.

This was my first visit to the Grandville store. I made an appointment and it was honored spot on at the time scheduled. Bill took care of me and did a great job answering my questions and helping me with my service needs. I highly recommend. 👍

Karina at 44th st Grandville store was fabulous. Patient, super knowledgeable, efficient, not pushy at all! Professional and kind!

Carter and Danielle were wonderful to work with. They are extremely helpful, knowledgeable and pleasant to work with. We’re so happy we made the switch to Att!

I worked with Karina on a fairly complex transfer. She was a delight to work with and diligent about getting it done right.

I had an awesome experience at this AT&T store. Ryan was very quick and helpful! I will definitely recommend my friends and family to come here. Ryan set up my new phone and put a new screen protector on it. The screen protector was perfect, no dust or bubbles.

I had a friendly sales rep help me with a new case and showed me how to use my mobile Hotspot. His service was great. However, while I was in there, there was 1 representative that seemed pretty rude. Had 3 people come in after me and he seemed to be pretty rude to them.

Had great customer service!!!Danielle and Carter were super helpful and very kind. Would definitely recommend!

When entering into the AT&T store I was a bit conflicted on the services that I wanted to receive. I spoke with a gentleman by the name of Ryan who gave me exemplary service, he was very professional and assessed all of my needs. He provided me with a phone that I will appreciate using now and in the future. As an AT&T customer I feel that it is imperative to receive the best customer service. As the consumer it is important that the staff understand without customers there would be no AT&T again thank you for such great customer service I hope that I will continue to receive this type of service going forward and in the near future.

Carter, Eric and Dillon are the best, my husband and I are not very tekkie so they were most patient and helpful, thanks guys!!!

Dealt with them on three separate occasions with three separate accounts over the years. Service is garbage. Customer service is garbage. If you wanna cancel you literally have to call a different extension of they will never pick up.

Eric was extremely helpful! His professionalism and positivity is the perfect example of good customer service. Looking forward to have AT&T services

Danielle was the best gal to work with. Very friendly and helpful. We would highly recommend her to anyone. Thanks so much, Danielle!

Running around and had to stop here. Fast and easy...A CSR, Ryan, held the door open and greeted me and my company as I approached. I really feel like I had the best service at&t can give me today. Thanks guys.

Sat and waited for 20 mins and no one helped us. This is the second Saturday we have come and have experience horrible customer service.

Best experience! Bill you ROCK! Thank you for helping me and I love my new phone and watch. Anyone who is having issues are Bill. #BillRocks

I came to the AT&T store about 10 minutes before closing and I was able to get a new iPhone, my own plan, and some more accessories with ease. The AT&T employee Cameron was so helpful and expedient and was extremely polite even though they were about to close for the night. I can’t give my experience a more higher rating. Thanks for the new phone and easy transition AT&T!

Typical AT&T store, high priced services and products. Most difficult company to deal with ever!

Yhe girl who helped us was really nice and friendly she was super helpful and polite even though we had to return more than three times because we didn’t have the right papers and stuff she was patient with us.

I had the single best customer service experience I’ve had at an ATT store (or any electronic / device / utility store) in the past. The service provided by salesman, John, was exemplary. What he provided is a benchmark example of EXCELLENT customer service! Great experience, all around.

Manager was amazing

The Retail Sale Consultant Cameron was very helpful. I had all of my questions and concerns and he answered everything with a smile. Everything was resolved in a timely manner and I definitely will be coming back to him for any future needs.

Experience was great overall...Carter was knowledgeable on the equipment, plans and in general was a pleasure to work with. You are taking business from Verizon...Carter made the decision easy!

Very slow customer service. Did not have the phones we were looking for in stock. Do not listen to what I wanted in a new phone. The person walked away to “talk to her manager” for at least 20minutes. I was not impressed. Efficiency is not their strong suit.

Ryan was fantastic! Great customer service great conversation! I appreciate all he did for me today! Definitely recommend him and the store!

I came in to get my screen protector replaced and was greeted almost immediately by Carter who after appraising him of my situation knew exactly what I needed and what I was looking for and even installed it for free. Its customer service like this that keeps me with AT&T and driving across town to go to this store specifically.

Mackenzie D was very helpful today. She was very helpful and patient. Would highly recommend 😀

Ryan is a very good employee. He is very good at exposing everything throughly and overall just good at what her does. The store is very nice and modern on the inside.

Scott was very professional and treated us like we were the only customer in the parking lot when he was working About three other people he was fast he was efficient and did a great job and got the deal done even though we had some hiccups along the way great job and thank you for your service so far I have not been disappointed

Kenzie was So knowledgeable and patient. A great help, set me up with everything I needed.

Such exceptional customer service! Bill went above and beyond. He is the absolute best!!!

Friendly staff, but I went in hoping to get answers about DSL availability and they had to order a review. This was supposed to take a couple days, then they would let me know. Never heard anything, and the number they gave me to call if that happened went immediately to a direct to voice mail line that was already full, so I couldnt do anything. The order number they gave me didnt work on their website either. Needless to say, I cant recommend them for this type of help.

So I came in Wednesday and had a wonderful conversation with Cameron over my billing issue that I was having with a credit not showing up on my account and he was great. I was told to come on friday the 13th and no manager was there to meet with me. On top of that my original sales I work with completely forgot every single thing about my original deal. I can understand not remembering my name but he didnt even remember talking to me when we spent over 2 hours getting my number switched over and phone set up. I work in Car Sales and I would never forget a customers face. I feel completely disrespected and my valuable time was wasted

Danielle and Eric provided us with excellent customer service! Would highly recommend this store!

Would post zero stars. Sat in my car for over an hour. Talked to a staff member who said she put me on the que and didnt. After an hour another staff member aproches me and tells me Ive waited for nothing. They dont take repairs like the website states. All I got was its not even an ability I have. We dont even have boxes. Like really? Okay sir?! Help me get the claim going so I dont have to wait longer without a phone. Awful experience.

I usually go to this store when Im having a problem with my phone. The customer service is so fantastic. Courteous, fun and so helpful!! I highly recommend.

Sold me tempered glass, said I didnt need receipt.3 months later they say, they dont have this item anymore, and dont have the reciept on their computer. Dont trust them

My husband and I bought new IPhone 11 we had trouble getting them to work right😩we stopped at this location and Scott Smith was amazing he took time to make sure all information from my old phone was transferred over and showed us how to use them this is the best AT&T location by far Thank You!

Danielle was awesome in her sales, personality, patience, and knowledge of the devices.

Carter is the best. He goes above and beyond to help in any situation. Also was very kind friendly and very patient.

The customer service was outstanding! I was greeted almost immediately, employees were knowledgeable, friendly and efficient with time!

The Rep who Help was amazing and understood that we werent going to get a new Phone that day and we were just looking at what are options were.

Great and knowledgable Carter will set you up

Love this store. My family only shops at this location. Staff is super helpful and extremely knowledgable.

Our salesman was very helpful and got our bill lower. Thanks for all the help.

Carter, was the most helpful guy, he got us the best deal!

Very helpful and knowledgeable experience.

We had two phones updated and transferred at the Granville store. Everything went great.

Ryan helped us out big time. We greatly Appreciate his help appreciate he hooked us up.

Danielle was GREAT. She took her time and gave me her undivided attention

Was lied to directly to my face. Went in to upgrade phone and pay off the one I currently had. Was told adding a 5th line was $30 per month. The salesman also changed my plan around telling me I would actually be at or below my current bill amount. My bill has actually went up $120 per month that’s before the taxes and fees. I called ATT and the lady said, “yes sir you were lied to”. These guys are scammers.

If you are going to visit an AT&T get to this one! Staff is very knowledgeable and this is a true AT&T attire not an authorized seller. The manger of this store is top notch.

Best customer service i have received from and At&t store by far. I went there right when they opened on a Saturday morning because i needed to set up a phone plan and new it would take awhile. John was able to help me with everything from transferring my phone number, getting a new phone set up (which mind you the first iPhone 8 Plus they were trying to set up was dead and wouldn’t charge) to getting a case, screen protector and making sure i got the best plan for the price! I was in and out in about an hour!

John and Ryan and the grand villa AT&T store are class acts and very professional! There was no run around and no hassle!Thank you!!!

Danielle and bill did an excellent job thank you!!

Great job. Danielle is the greatest

The people at this store are happy to see you when you come in and are very happy to help in any way they can. Love this store and all the people who work here.

Representative was focused on a selling new phone, refused to help trouble shoot the issue. Was not friendly nor helpful. We mainly wanted help recovering photos off my wifes phone before doing a factory reset, but he kept trying to force a new phone sale vs addressing the issue... used car salesman tactics. Go to a different store. I will probably figure out how to fix the phone myself....

I am very happy with this store. I went in angry but left feeling much better. The manager was patient and clearly answered all my questions and concerns. I must have misunderstood when the sales rep went over the first billing period and why there were extra charges.

Cameron was extremely helpful, answered all my questions, and quickly accommodated my needs!!!

This store chain of AT&T has no absolution to quality care for the customers needs. Not only does this staff lack to sense to fix and eliviate problematic situations to a resolvable solution. They also goes as far to neglect original contracts created and allow the MGOD John to become harsh against you and stop conversation with the notion that a Michigan contractual law exists and avoid the customers rudely in his response to just cause for legal action. Simply put, do not trust this store, do not create a contract with them, and do not expect any good to come from visiting and working with this location. Go to another carrier provider at all costs. And, Never work with John.

Its always a LONG wait to get help. Last year we went to replace my mothers phone, which she planned to take overseas. They sold her a phone that did NOT work there, even though two representatives at the store assured us it would.

I have a foreign exchange student living with me for the school year, it was suggested to us to use AT&T sim card with prepay service. We were very happy with the service and explanations that Rich supplied us with. He made this a very pleasant process.

They have a kiosk to pay your bill that accepts both cash and cards. So convenient and easy. I love it!

Ryan was great. Highly recommend this store.

Multiple issues with my wifes phone from this store. Long wait and no resolve of my issues without having to pay money for a broken phone. Store manager Olivia was no help either.

Lynda was the best! Everyone should request her! 10/10

Very friendly, and very helpful store!

Ryan was great, he went through everything with me and was very knowledgeable and honest. Ill do all my business here from now on!

Fast and easy. I was happy with customer service

NEEDED: Exchange a phone case purchased on the 20% discount within the 14 day return policyI live in Allendale and had already left the house, so I called in advance to ask if I needed to bring my my receipt and box. Was told no. Off I went...Got to the store and waited about 15 minutes to see an associate because there is no check out counter...whatever.After he looks up the receipt on the account and rings up the exchange, he gives me my total. (I was expecting to pay something because the case I wanted to exchange for is more expensive than the one I originally purchased.) It seemed high, so I asked if he had applied the 20% discount. Without even looking at his tablet he says, You re right. You got that on your first one because you purchased 3 accessories...Yeah, I cant do that for you right now because a manager is not in the store.*blink* Pardon me?Basically, the store was left incapable of handling regular business ... In my case, a very simple transaction. Because of that, I was going to be knowingly charged $12 more than I rightly owed.Today was day 14 of the 14 day return/exchange policy. I was there, they were not able to handle normal daily business and wasted, and hour of my time.Well see tomorrow if the rating goes down.Manager was in...was walking out with exchanged case in a little over 5 mins.MORAL OF THE STORY:If you are going in for anything revolving around a discount, call ahead and make sure a manager is in.

Terrible Customer Service. Worked in the cell phone industry for 5 years and it’s very apparent the staff has no idea what they are doing.

Very quick and friendly serviceWe were all set within 15 minutes

Needed assistance with phone and very young man not only, deliberately lied to us about our phone--and kept advising that we buy a new one because the issue was not fixable--but excorted us to the door when he felt we were not there to BUY a phone or plan. Been an ATT customer for over 10 years! Its all about sales, the catches and sales by fraud. Contacting corporate.

The person how helped me withmy phone was very helpful

Trash ATT store. Go to one on Byron. Talk to Sarah. Be amazed at a sales person who does her job without being pushy. Also amazingly I walked out of other store with a brand new phone that WASNT broken...unlike this location where somehow I spend a grand on a brand new telephone just to see glass cracked near camera lens. Wow. If I could go 0 stars I would because manager seems willing to do anything to make sure his shoddy place of power seem like a decent place to do business. If you come here I suggest only using the parking lot to grab a grilled donut from Tom and chee next door.

Amazing service. Wouldn’t go anywhere else.

Good service. Knowledge and fast.

Staff was very helpful. Enjoying my new phone.

Kinda pricey but great service

Absolutely awful.They show you that map how youre gonna get good service. Bull****I couldnt get voice mail.Ive had a collection agency after me for two years now, and my credit score has take a hit. I refuse to pay.I depended on my phone foe business, customers couldnt call me.Do yourself a favor, stay away from AT&T....

Nice store. Good staff