I have been going to Kingsland’s for 40 years and never had a negative experience until a few days ago and I wanted to leave a review. One of the older cashiers charged me for 3 paint brushes which I only had one of. Noticed this on my receipt later and went back an hour later and explained the situation to the same cashier. She was not helpful and basically told me there is nothing she can do about it and she has other customers to help. When I asked to speak with a manager I was told there was no one else in that night who can help which seemed strange because either Sandy or Scott always seem to be there ready to help. I ended up leaving because I had other places to be. Did not seem like the type of service I have come to expect from the Kingsland’s over the years. Very frustrating!

Great service! Had everything we needed and were always willing to help!

Great service. Clean and durable machine. They provided the trailer also when renting the mini excavator. Very handy

Great store. Has the hardware you are looking for, but so much more!

Great experience, employee was very nice & helpful, and I accomplished everything I went in there for. Thank you!

Very friendly and helpful employee. She helped me locate the 25 watt bulb needed for my wax melt burners. We chatted for a bit. I purchased the last package. I was told that it is not known when they would be back in stock. These particular bulbs are hard to find....

A great mom/pop hardware store, even though it is part of Ace (was a True Value a few years ago). Staff is a mix of younger people and seasoned; they will be able to give you good information if you dont know all of the answes, and are eager to help. Owner-staffed.

Nice hardware. Good selection of all things hardware.

Always friendly, excellent inventory, plenty of personal to help you find what you’re looking for. Nice change of pace from the Big Box stores. Oh, and someone will always check out your purchase, no self check outs!!!!

Had the rental item I needed, the associate walked through the operation of the rental unit. Very thorough and professional young man.

I have need had an issue here. Always friendly and if they cant help you then they will give you suggestions who can

Great selection of gardening tools. I bought a Tempure rake that I havent seen carried anywhere else.

Great store, Rae was simply fantastic and helpful. The only thing that would make this store perfect is if they sold firearms. Also, I’d like to see there knife selection come back.

I love the cleanliness, its organized well, and people are very nice and helpful. Signage helps, as I found what I was looking for, right away. Its a bit more pricey than larger stores, but thats ok. I was in and out in 6 minutes...time is $$

The people here are ways very helpful and greeted with a hello how are you today .Is there something we can help you with .

Super friendly and professional.Thet had exactly what I need everytime.

My husband and I find everything we need in this place, great staff as well.

Ive been going to Kingsland for over 50 years. Best local hardware store ever.

This place is always well staffed with knowledgeable salespeople.

For some reason I seem to automatically go to the bigger box stores (Home Depot and Lowes) when I need something. But every time I stop and remember to check out this Ace, I am pleasantly surprised by their product selection, helpful employees, and overall good experience. This should be my automatic first stop.

Always great selections to choose from.

Great customer service. Much appreciated!

Did not have the part we were looking for

Good customer service and product selection.

Always helpful and 95% of the time have what I need..

They are the best Sandy and Scott really care and offer great advice on repair problems .In the height of a recent snowstorm my snowblower broke down they picked it up repaired it and I had I back the same day.I have shopped there for years and their expertise is invaluable.Mike gillen

Every time Ive come here the employees are very friendly and quickly come over to help with what Im looking for. They have a good selection of general hardware parts and the store is well maintained. I wish I needed to shop here more often because Im usually in and out much faster than at other stores.

Found waterproof gloves I was looking for!!

Helpful, friendly staff - and they have a wide selection of quality hardwares!

They always have what I need and are willing to help. It is refreshing to find a classic hardware store where they can actually help you. Sandy is super friendly. The store is always clean and well staffed. Their rental equipment selection is impressive.

Amazing inventory and even better service!!!

I am so pleased with this store. They always help me find the products I need. I dont have to walk forever to find what Im looking for. Its not easy for me to navigate the big stores so Kingsland is my go to store. I also believe in buying local.Thanks for all your help!

Very helpful !

Great people, great products. What more can you ask for?

Great selection. Friendly staff!

Kingsland Ace Hardware store was very helpful to me today. I needed some assistance with loading some heavy items into my vehicle. The young man happily hustled the material into my vehicle and wished me well. You dont find that service everywhere.

Courteous, helpful staff. Only hardware store i go to anymore. 💯

Ordered what I needed online and picked my stuff up an hour later. No fuss- no muss

Walked 5 aisles and was offered help 3 times. Very happy & friendly.

Always polite, curtious and helpful!!! If its not in stock they will order it for you without any hassle!!! Love shopping with them!

Love our Kingsland Hardware, for excellent service, friendly staff and a wide selection of .... Everything! Very nice feel to the store, and its local. All about shopping our local merchants.

I own Shaggy Pines Dog Park in Ada. I buy all my equipment and supplies from Kingsland. If I run into any mechanical issues they will try to have repairs made asap. The staff is knowledgable and always willing to assist me. This is a night and day difference from the big box stores.

Spotlessly clean and organized store. Professional friendly knowledgeable helpful staff.

What is the problem with Ace Hardware stores? This summer had problems with ace hardware in Hastings. A bit better here, but not by much. First and most importantly to me the tool area is incredibly small. Every tool and tool related price was the highest I’ve seen in Grand Rapids. I keep pics of each stores tool pricing in my iPhone so I can compare and get the best price in any hardware as most all of them will beat competitors prices. I asked two guys that worked there (busy talking about personal concerns and weekend plans) if they would beat competitors pricing. ‘Not so much, no’ was the answer. I received more stares than help from all of the employees. It is misleading to call this place a hardware store. ‘Ace trinkets store’ would fit it nicely. For anyone who thinks this store is something good, I challenge you to head west down 28th and try Home Depot and then Lowe’s. These are real hardware stores. Not shops full of shiny trinkets.

They have everything and are willing to help. Good place. For your hardware and other needs

Always excellent advice and help.

Nice guys I dealt with this morning. Grabbed some sno seal for my boots. Good price, I was in and out in seconds

I’m not sure why the cashier doesn’t wear a mask. Even after Whitmers insistence everyone wear a mask starting the 27th, she’s not wearing one.Be aware at check out.....no mask, no six foot distancing. Where is the management? I won’t be going back!

This place is awesome. I went to a car dealer for a new key for my car and they told me that no matter where I got a key cut I would need to get it flashed at the dealer for $155. Instead, I came to Kingsland Ace and they cut a key with the fob casing for 24.99, no flashing required. Great product, service, and resource that everyone should be aware of. (The backing of my original fob was still in one piece, so I was able to keep that too)

Great hardware store. Plenty of helpful advice, and an owner who will go the extra mile to make sure you get what you need.

I would give zero stars if I could. I have been bringing my lawn mowers here for YEARS to get tuned up. They did a fine job at tuning up the lawn mower. This year, when my husband brought in our mower for a tune up (MARCH 19, 2016), they refused to tune up our mower because they said they no longer repair mowers that they do not sell. The sales person even told my husband that they started this policy last year. That is a blatant LIE because we had our mower tuned up by them last year. I even called them in January, and asked them when I could bring my mower in for a tune up. The sales person told me NOTHING of their NEW policy, and she said I could bring it in mid-March. SO, after loading a heavy lawn mower into the car, we now have to unload it WITHOUT it being tuned up. I AM VERY DISSATISFIED WITH THEIR INTEGRITY AND SALES STAFF. I also need to start a new search for a mower repair company.

I needed a hammer handle. Once I replace it I will be be hammering once more. Everything is looking like a nail again. Life is good.

Kingsland True Value has always been great. Friendly staff, knowledgeable . Good equipment to rent.

Sandy and the staff here are GREAT. Couldnt ask for a more friendly or helpful store.

Always helpful and can usually find what I need! This store and and friendly employees remind me of my grandpas hardware store...family owned, take pride in their work, very knowledgeable. Ill be back!

Unfortunately had a poor experience recently. Was looking to rent a chipper and at the very last minute had to change the date. When I called to change it and apologize I was met with a very rude response stating that “every time this happens it is 250 out of my pocket”. Not once did this person ask why or try to understand. There are two sides to every story, but this person decided that it was better to treat customers like a villain. I am normally a supporter of local shops, but not when they treat people like this. I can understand his frustration, but you don’t treat people so poorly.

Walked in yesterday. An employees heading for the register saw me as I waiting in the paint department. She called over the intercom for someone to help me. Another employee came along, saw me and walked on by. I stood there waiting and finally decided to leave and go to Bernards Ace Hardware where I was met with more than one helpful employee.

Very friendly and helpful service. Had a better selection than I expected walk-in in the door.

Ive been a customer of Kingslands for more than 15 years. I keep coming back, because of their fantastic customer service!The location in Cascade is convenient. It is easy to find and there is plenty of parking.If you are looking to rent a piece of equipment, tool or something for a party, you will find it at Kingslands. Need a new lawnmower, snowblower or other power tool or just need yours tuned; Kingslands is the place.Of course they have everything else you would expect at a top-of-the-line hardware store and are more than willing to order unique or hard to find items. Their prices are competitive and when you add their customer service, the value is tremendous!I am pleased to recommend Kingslands True Value Hardware to anyone who is looking for the best products and customer service available anywhere!

Got a bunch of Christmas lights on sale and they test all lights at the check out to make sure they work before you buy them. I really appreciate that. I always get great service there.

Sandy was so SO helpful to me and my friend Amber today. Thank you for your patience and help. Our plexiglass is holding really well!

Very good hardware store. Good categorized sections but a little crowded. Excellent paint selections. There is a lot to choose from.

Ive always found that this is the only local hardware store in town that you can walk in, do your shopping and walk out and rarely if ever be greeted by any clerks.

Compared to the hardware where I have previously bought a product to counter root growth in sewer line, staff here were not interested in the problem I came in the store to deal with nor very knowledgable about the product, and just seemed interested in selling merchandise.

They may do a great job with nuts and bolts, but they can not fix lawn equipment . My mower has been in there for 6 weeks. Very time I go in to see what is happening to it, the only response is we will call you when it is done. I hope I get the call it is done before the city sends me a letter to mow my lawn or i will get a find.

I like this store, clean and well organized. Fair pricing and knowledgeable staff.

Great service. Prices and selection

I brought in my chainsaw to be repaired and was told I’d get a call when the tech was in the following day. I called a few days later after not receiving a call and was told by the front desk that I wasn’t allowed to speak to the repair shop and that it would be at least two weeks, which I was not told by the repair shop. She said she wasn’t able to send my call to the repair shop and when I pushed, she nervously made weird excuses. It was clear that she was trying to make it seem like she knew what was going on even though she was clueless and just trying to make it seem like she had all the answers. Bottom line: poor customer service. I won’t be going back.

They have everything

Great experience with the vermeer track loader. The staff showed me the controls, helped me get it on their trailer, and chained it down. The price was better than any other rental place and they look to have newer stuff. The machine was flawless on use and everything went well on turn in, too.

Excellent customer service! I wanted to stain my deck myself for the very first time. Their staff walked me through how to prep the deck, using an industrial sander, and how to properly stain the deck. Their advice was spot on! My deck looks amazing! They were patient, knowledgable, and very professional. I am very excited about becoming a do-it-yourself person because I know I have the Kingsland Hardware staff to help me do my projects the right way. - Patty M., Cascade, MI

Nice selection of hardware across all categories. They also have a nice selection of rental equipment too. Helpful staff and a painless checkout process.

Is there anything lower than one star? Extremely Rude. Asked to speak with their mechanic. Was told he can not be bothered by customers continually.

Good service, and clean.

Typical Ace hardware store. Nothing special. Service over the past 10 yrs has not improved a singlr bit, but I dont go in there for specialty projects. Just quick in and out tasks. Expect to be ignored (for the most part...not ALWAYS true), unless you are seek out an associate to ask a question.Today I went in to have a key made. The original I tried to have duplicated works in the three locks it goes to with no problem. I informed the gentleman cutting the key that Lowes had unsuccessfully attempted to make the key three times with their plug-and-play automated key machine (by this I mean the machine where they pull out a cartridge that matches the blank they are using, put both keys in the machine, turn it on and walk away until its done). Here the associate hand-cut the key, but once again it doesnt throw the bolt. Matching up thr keys there are clear differences. Going back again later today. Fun. Fun.

The people that run the place or awesome they know exactly what theyre talking about theyll sell you what you need not what you want cuz sometimes thats what you need you need what you need the right item to do the right job thats why theyre there so check them out Sandy and his son would love to help you fix by

I like this hardware store. Very friendly and more than happy to help in whatever way they can to make the customer happy.Have gone to them many times when the big box stores, which are closer to home, could not solve my issues. Kingsland did!

Bumbling staff is rude, service is horrible and rude. It has been this way for years. I recommend going anywhere but here.

Awesome hardware store. If you need it they have it.....

This is by far the best hardware store in the area. Its heavily staffed on weekends, everyone knows his/her stuff, and the rental counter is second to none. Sunday hours are great bonus, too.

I work there we have great customer service.

Customer service is key. Kingsland Ace Hardware sets itself apart from Lowes and Home Depot etc. by offering personal and expert customer service. They won me away from the big box stores. In addition, you can walk in and out easily without feeling overwhelmed from a massive oversized store. Thanks Kingsland Ace hardware!

What a disappointing location. Went here last week to purchase loctite. The one specific kind I needed they did not have on the shelf so I asked the gentleman working if there was anymore. He confirmed on the radio they received 6 but its on a pallet and they dont want to break it down. There was literally 1 other person shopping and multiple employees and they were all doing nothing besides the lady stocking items up front. As a person who has worked in retail for years, you never give that response to a customer. I couldnt believe he told me they have the product but didnt want to take the time to get it out so I could BUY it. Worse part is I told him I guess I have to take my business elsewhere, and he said okay.

It was my first time into their store and the manager, Chuck was extremely rude to me. I wish they had better customer service because they have some great rentals and products.

Best hardware store. Sandy and his staff is very knowledgeable and helpful. I dont think Ive ever visited and not had staff offer to assist.

Great traditional hardware store. Helpful staff. Also do equipment rental and repair

The best little hardware store in GR. They are super helpful and will show you exactly what youre looking for.

Great advice and great selection and service

Best hardware store in the grand Rapids area! Excellent customer service and knowledgeable staff!

Great service from people who know what they are talking about.

Hardware stores surprise me every time, and this is a good one!

Have known Sandy for years and keep coming back to Kingsland for the great service. Mentioned to him that a grill I recently purchased but was just out of warranty had a part break off, and I was trying to fix it. To my surprise he ordered a replacement part for me at no charge. Highly recommend Kingsland Hardware.

Talk to Matt P, he knows STIHL chainsaws. Either new or your 15 year old trusted workhorse.

Knowledgable and friendly staff. Great rental department.

Dont ever take your chains here to get them sharpened if you expect them to be cleaned up and returned in better condition then what they were! Also dont expect to have a decent conversation with them about it. I had 3 employees tell me that they do clean them and called in to be told they dont. The hardware in Ada and Lowell will clean and oil you chains up for the same price and a lot more pleasant when you do have questions!!

Knowledgable staff and great selection

Nice store. Full hardware store. Got what I needed and was in and out.

Always helpful people, giving good advice.

Friendly staff and an alright selection. Slightly higher prices than their larger competitors but it has a much better atmosphere than most hardware stores.

Staff is polite and knowledgeable and able to point you in the right direction on what to purchase for your project. Prices can be a little higher than Home Depot or Amazon but the location is convenient and their service is solid. Rentals are also a painless process and they showed me how to use the equipment before sending me on my way.