Jeff had a serene aura and wasnt overbearing at all. Thank you for a stress free visit 💖💖

Couldnt smell any testers or try any because of the dumb covid rules.

My mom loves this store. She says she always finds what shes looking for and more... Which is why we try not to go there 😉

Robin is the absolute best. She was patient and kind. Answered all of my questions. She did not try to up sell me and make me buy unnecessary stuff. She was simply amazing! Ask for Robin.

I came in today with a few friends and was sampling some of the eyeliner and some refreshing spray. First when I was sampling the eyeliner she came and yelled at all my friends for “playing” with her products. Then I was trying some coconut spray and she was standing behind me and I turned and said hi and she said hi in a strange tone and i said I really like the spray it’s really refreshing and she said I see that. This was not the first time I’ve had a problem with this lady. As I was reading other reviews they all seemed to line up to this same woman. A hint of advice for her; don’t be rude to customers if you wanna get sales.

Wayyyyyy to expensive compared to online.

Always have the newest colognes.

Customer service was horrible. I received a marketing promotion in the mail for a free mini makeover. Upon entering the store I advised one of the associates that I wanted to try the free mini makeover and that I was only looking to try out a new concear/foundation. The associate was extremely impatient and didnt seem to know much about the products, I felt as if I was bothering her as she was not helpful at all. I left the store didnt buy anything and walked on over to MAC in Macys- Woodland Mall and was treated wonderfully there. I purchased several items from MAC instead- the customer service was so much better than Sephoras customer service.

Quick and easy service - asked for one product my wife wanted and they got the exact thing within seconds, I was in and out in less than a minute.

Good customer service! Everytime i walk in they always complement my make up and very helpful.

They are ok. But they need to clean the area up bettee . the products are very dirty. To many people use the samples it can turn you off some stuff.people start to use stuff thats not samples.

Overwhelmingly bad reviews regarding the customer service at this Sephora Inside JCPenny, even going back over a year. Really makes one wonder why management has done nothing to address this because it’s not just a small handful of people taking time to relate how bad the service is, the majority is highly negative. Perhaps management can’t be bothered or simply doesn’t care about their customers.The atmosphere here is alienating, unfriendly and off-putting. When I feel I have to apologize for asking a product question, when I am not thanked after spending $ 200 and when I have to wait for two employees to finish their chit chat before letting them know I’m ready to check out, there are serious problems. After repeatedly having various negative shopping experiences, to the point I’ve left the store in a downright down/bad mood, I’ve vowed never again to step foot in the Woodland Mall Sephora.There are many alternate choices to buy beauty products, this particular store’s attitude has ensured it will never again receive one penny from me.

The Sephora at Grandville is a great store the customer service is great

The customer service here is absolutely terrible. I would give them no stars if possible. Nobody ever offers to help and when you ask, they still dont give you the time of day. i swear they just stand around avoiding customers

My friends and I were at Sephora today trying on some of their makeup, not doing anything wrong or being disrespectful, and one of the workers walks up and raises her voice and tells us sternly “this isn’t a playground, if you lady’s are going to use my products, at LEAST be respectful” like we weren’t doing anything wrong. We were testing the eyeliner. That’s it. Then she walks away. We went over and tested these face mist type things and the lady walks up behind my friend and just stands there smiling and my friend sprits it on her face and I tap her and she turns around and says “hi..” and then the lady says “Hi!” And has a disgusted smile on her face if you know what I mean? And my friend says “I really like this..” and the worker goes “I can tell” and then struts away. We literally didn’t do anything wrong and I don’t think it sounds that bad what she did, but if you were there you’d understand how scary it was and how mean she was

Horrible i went in with My sister, she was looking into some cosmetics she wanted to get. She asked the cashier for help cashier told her shed be right with her and instead she continued after she was was finished with a customer she didnt not help . we ended up leaving the store. GREAT ASSISTANCE!

The customer service employees have terrible energy. They just seem so unkind without saying much. I came in today to get my birthday present and I gave them the correct email at first. But the bad vibes customer rep, let’s call her bad vibes Brittany, was like they don’t need the full email with the @ part. Anyways I’m standing there confused because now the email isn’t working because it isn’t a regular gmail account but a school email account and she needs the whole freaking address with the @. She tells me to go outside of the mall to use the WiFi and of course my brain is on autopilot so I don’t resist. I want to tell her I’m not using wifi but I don’t bother. I go out, don’t even go outside of jc penny and go through my email to see all the Sephora emails I have. Btw I even have the app, but the darn thing wouldn’t let log in for some odd reason. Anyways I come back and her vibe totally changed. I show her the emails I get from Sephora and for some reason it’s like she automatically then believes me or something. Her body becomes more receptive and I can feel her allowing me to give her my full email without her saying a word, the one that I was going to give her in the first place before she told me not to use the whole @ 😐 I give her the full email and of course it works. It’s just altogether nasty, negative vibes man. It’s weird because I don’t remember them being this rude with their nonverbals. But I’ve read the other reviews and people feel what I felt. We’re just saying it differently. Also the Mexican food place at the mall is super stingy. You can literally count the rice and beans they give you. It’s not worth it at all. Woodland Mall sucks

No air conditioning to hot to shop

Hard to get help. Makeup is expensive and trying to get help is a time consuming process. When you finally do, its a pretty quick exchange. I like this store - and its not as busy as the lone location, but Ive walked out multiple times because of not receiving help in a timely manner - like 15-20 minutes.

If you dont want to help people then dont work there. Why is every representative at this Sephora so rude! I dont get it. Im sorry we interrupted your conversation with your co-worker. JCPenney and Sephora should do something about this. They should just close this Sephora location.

I am not one to write reviews or to complain about a business, but after my experience today at Sephora I feel it’s necessary. I came to the store today looking for a new foundation. First of all, I was not greeted when I entered the store, the girls almost avoided me. When I went up to ask for recommendations of foundations, the girl seemed annoyed. She showed me a few and walked away. Then her and the other emoployee started to do one another’s hair and make up, ignoring me. Mind you I was one of maybe 3 customers in the store. I finally asked if the color of foundation I chose seemed to match my skin tone and the girl simply replied with ya. I have no idea why I gave them business, but I will never be returning there. It’s not difficult to assist your customers with make up when that is literally your job. Never been so disappointed in poor customer service. I would definitely recommend never going to this Sephora if you have questions, or need any sort of help choosing a new form of make up!

I have never written a bad review but felt like I needed to this time. Customer service was horrible she was arguing with me about a product that was on sale but wouldnt give me the sale price because not all things online are for sale in the store but it clearly stated online it was and their was a sign in the store but it expired June 4. She finally asked her manager and the manager gave it to me. She never apologized for being wrong.

I wish you could rate this place with 0 stars. Unhelpful. Rude. Will definitely NEVER go back to this store. Hopefully JCPenney will do something about this.

I love the cuatomer service there. Very helful. I also loved my free birthday gift.

I’ve been debating writing this review for about a year, every time I go into this Sephora I am just extremely disappointed. The people there avoid you unless they know you, they offer little to no help. I wondered around that store tonight for probably 45 mins and was talked to by an employee twice, once when I searched for one and the other at the check out. I watched an employee apply a full face of make up in the time I was there. Not only are they beyond rude and unhelpful they literally never have anything in stock. I had a list of this I wanted to look at/swatch and they didn’t have a single one in stock. The girl at the checkout was beyond rude, I counted how many times she rolled her eyes at me, four time but the way. I love Sephora, I will always shop at a Sephora but I will drive the extra 20 mins to go to the one in Rivertown.

This Sephora sucks. All their employees and so rude and unhelpful. The Sephora at Rivertown mall is much better.

Most awful experience ever, I am taking private makeup lessons and decided to invest heavily in brand new makeup. Decided to go to Sephora to get the list of items the MUA sent me... got there and the girls asked everyone except me if they could help. I walked around looking for the last few items on my list, i was the only customer and still the 2 girls went past me more than twice and still no help.. I asked for help and she was like, no I dont have this sorry bye!The I saw them doing each other makeup.. thats when I decided to drop the bag with product worth more than $ 150 dlls.. and left.

Employees are rude.. thank God I found a regular Sephora at Rivertown. Every visit was an unfortunate experience.

Not bad at all

I like this sephora its smaller and doesnt have the selection that other sephoras have. I am reading the reviews and havent had bad customer service but I am usually in and out. I will make sure to watch out for the customer service

The worst customer service ever! Trying to return a product today and their attitude was terrible and would not allow me to return at all!

I have been waiting in line for 10-15 minutes with no one up front to help me, more staff would be great. I don’t have time for this

Terrible customer service. This location also doesnt carry many products found in a regular Sephora. Save yourself the trouble and order online.

Worst experience ever the lady I talked to pretty much called me broke saying I cant afford nail polish.

Terrible customer service they rather have conversations with each other than help out the customers right infront of them

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It is a super special store, there you find everything you need