Fumbling, blind and alone. Lost. I hear the voice of an angel from the doorway beckoning me inside. Words from a voice so sweet they would make a humble man cry. Michael? 510pm appointment? Ellie helped me through the door. Offered me a bottle of sanitizing solutions to wash the grime away. She then took my failing optics away and ushered me to another room. An amalgamation was placed upon my face. As quick as number 1 or number 2, number 2 or number 3 we were done. Dr. Helms was amazing! I was then fitted with the latest of fashionable wear at a price that was too good to compare. As matter of fact 3 pair! I did not know this was a thing! This is a possibility! Not one or two but three pairs! As affordable as possible! Ones for daytime, ones for night, and even a pair when it is unbearably bright. Mirror coatings, polycarbonate lens, and transitions! Blue. Light. Filter! Can you imagine these wonderful things? This was me in human form, do you see? Trying them on I was changing, do you see? Wearing my new Eyewear I am transformed, do you see? I have the confidence of a red dragon.

One of the lenses popped out of my frames and when I attempted to pop it back in I broke one of the nose pads. I brought them in and Ellie took care of it for me. It took all of about 5 minutes and she replaced both nose pads. Excellent customer service!

I have had good experiences at other Rx Optical locations, but this location has been terrible. Yesterday I took off work early for my scheduled eye exam. I came in and they told me that they couldnt find my file in their new computer system. The older lady helping me (I dont remember her name) was fairly rude – asking if I was even at the correct location. Another employee, I believe it was Sarah, helped put my file in the new system. Sarah did apologize and explained that they were having problems with their new system and have lost some patients / appointments recently. She did not offer any compensation and I was forced to re-schedule my appointment for weeks later. I really needed that appointment time to get my new sets of contacts before the end of the month. I just dont understand how anyone can treat a customer this way. Turning someone away who had an appointment walking in here – because of THEIR problem! I should have been able to get an appointment that same day. I have gone to Rx Optical for many years, but I definitely consider switching to another company with how I was treated. Im certainly not going to this location any more!

Nick was great. Very professional. Highly recommend.

Rx Optical is a great experience. I just recently moved to Grand Rapids and was looking for a place to fix my vent frames. I’ve never bought anything from Rx Optical before, but the nice woman fixed both of my frames at no cost.Next time I need eyeglasses I’ll definitely be going here.

The staff is very friendly and helpful! It was my first time getting glasses and Sarah guided me every step of the way, it also only took two days for me to get my glasses! Very pleased with the experience.

I was treated courteously and professionally by Nick and Dr. Steve. Nick in particular was accommodating and went out of his way to make sure that I received impeccable service and left with a fantastic new pair of glasses that fit my budget. I will be referring everyone I know to this location from now on.

I wish I could give them no stars. The employees that work at this location are incompetent and rude. I went in to get a new prescription put in my existing frames and THEY BROKE MY FRAMES and blamed me for not having a warranty on the frames! They did nothing to fix the problem. I ended up having to use my old spare pair of glasses while waiting for the new frames to come in that I was forced to buy. I haven’t gone back since and never will. I hope my experience helps those who are inquiring about going here - don’t!

Had a great experience. Ellie was very helpful with all of my questions.

The ladies here were super friendly and helpful. Gave me a quick fix for my glasses and had me out the door in a snap! Definitely the place to go for your eyeglass needs.

I am new to the Grand Rapids area and rely on reviews when picking locations. I will not go back to this location. Maybe it was an off day, but the eye doctor misdiagnosed both of my eyes making getting my prescription fixed in my contacts and two sets of glasses super annoying. I ended up getting the prescription fixed at the Knapps location - wayyy better location if you ask me. Girls at the front desk were friendly and helpful though which is the reason it got more than one star.

This place is great! Lois is the nicest lady. Exam on Tuesday and glasses ready by Friday morning, really good service.

I just spoke with the most unhelpful and inconsiderate employee at this store. I will NEVER go there.

Molly has been great to work with.

SSSLLLOOOWWW