I picked up a pair of glasses here last week which I cant see out of. Have driven to the office twice this week to find it closed for the day. Very frustrating. PostnoteThe company reached out to me right away and explained that like so many businesses they are having staffing difficulties. To be fair their closure was posted online. I have since been in and someone is working with me to resolve the issue.

I had my first eye exam here. Everyone in the office was very friendly, knowledgeable, and helpful. The Doctor who did my exam was great!There is a large selection of glasses frames to choose from. I would recommend this store.

Called to ask about fixing my broken glasses (frame broke), lady was kind of rude and only wanted to sell me an eye exam to get new glasses cause my prescription was expired. Unfortunately, exams were booked until end of the month.Called another location (Alpine) that was willing to sell me a new frame and use my existing lenses, which made me much happier and more willing to schedule that exam if I can get my current pair repaired in the meantime.Would not recommend this location, theres clearly a worker here who doesnt know how to provide good customer service.

Terrible customer service. Would not recommend.

They did a great job in helping me pick out my glasses and when they came in they fit them perfectly to my face.

SVS Vision does not service Veterans that recieved their glasses from the VA or any other store. They do not even put a nosepad on for anyone uless they purchased their glasses from SVS. I would suggest any other eyeglass place. I have never had a problem any other store or eye doctor.SVS was very rude to me.

Best eye exam ever! Eye doctor and staff did not try to sell me on unnecessary procedures, plus very knowledgeable. I was given my prescription without having to fight for it and they worked with me to find the best discount that was cheaper than 1-800contacts. All of the staff was very friendly and personable, quick appointment, no long sales pitches. Ive been to many different eye doctors in the past and I will go nowhere else now!

I have been visiting this facility for a few years and find the staff very courteous and friendly. The selection of frames is also very good and would definitely recommend this Optical center.

Poor customer service and quality. I had a coupon for $200 off a pair of glasses which is the only reason I went there. I ended up getting what was retailed at a $400 pair of frames and lenses. I told them I was moving to kentucky in two weeks and they were able to get them in ahead of then. Cool! I went in and tried them on and immediately noticed I could not see very well out of them. I told them I can’t see that well and the lady said, “well sometimes it can take a couple months to adjust to them.” No problem. Wore them a couple months and called them and said I still can’t see. They said, “they probably just aren’t fitting right” have them adjusted the next time you’re in Michigan. A couple months later, back in Michigan go in to get adjusted, still can’t see etc. They say, “well it’s past the 45 day mark, can’t do anything about them.” Nobody ever mentioned I only had 45 days to to complain about them before they couldn’t do anything. They had an eye doctor in the store, he looked at the lenses and said they have the wrong spheres and a couple other thing within the lenses and they were made wrong. They ended up replacing the lenses and shipping the new ones to me in Kentucky. Sweet, except I still couldn’t see out of those ones either. I could see fine out of my old glasses and contacts so I knew my eyes hadn’t changed. I called them and told them I just wanted my money back so I could go elsewhere, at least the cost of the lenses. “Nope can’t do anything. Well outside the 45-day mark and we tried making the lenses again.” So now I have a $400 pair of glasses that operate as a paperweight despite them having two shots at the lenses. Overly priced glasses, and if you can’t see out of them, they’ll just tell you “give it a couple months” until you’re outside their 45-day warranty they never told you about. At that point they’ll tell you “get bent”. Go elsewhere. It’s a wonder people aren’t getting in accidents, tripping down sidewalks, etc. while wearing their glasses and suing.

I found the staff to be friendly and helpful. I would recommend them to my family and friends. The only thing I didnt like was the pricing was high compared to other optical stores.

People were friendly and helpful.

Very clean friendly and helpful workers. Great prices on their frames. Eye exams are quick and easy nothing horrible for ppl who hate having their eyes touched like me. And Melissa is awesome she is the best from the time you walk in the door until you walk out you can tell she loves and enjoy her job and I absolutely love it.

I highly DO NOT RECOMMEND spending any of your hard earned money at this store. Trust me, I made the mistake TWICE! Every time I get glasses I have to order a new pair right after because the quality of their glasses are low grade..The quality of their products make me wonder if they are even REAL designer frames.. I cant see these designers putting their name on products that break and deteriorate within the 1st 30 days of receiving them.. My first pair were Gucci frames. The first pair I got had scratches on them that the employee swore up and down they could not see. After battling to get a new unscratched pair of glasses THAT I PAID FOR.. the new pair came and the color became faded fast.. when I brought it to their attention they said there was nothing they could do...I called again because it didnt set right with me that I paid all of that money and still have damaged glasses...a manager said she would order a new pair for me. I called back to check the status after a week and they said they had no record and there was nothing they could do, again! Talk about poor management, you cant just tell a customer what they want to hear and not follow through! I dropped it at that time and now I wish I would have asked them to honor what was communicated...and to be ethical in making things right. Is it hard to do the right thing? I am getting ripped off! Fast forward, this time I bought Kate Spade glasses and the spade fell out...*rolls eyes* Ive only worn these 3 times..Just picked them up last week. When I called back to have my lenses switched to the display ones the manager said she cant because there are scratches on the display ones..oh, so you guys can see scratches now?..They offered to replace these but it will take a week. I need my glasses now and im really fed up with them at this point. Back to back experiences that are less than satisfactory. I explained my experience with them to the manager and she could have cared less to be honest. She didnt ask a single follow up question and was at peace with the fact that I am getting horrible products and horrible customer service from SVS vision. I finally asked for a refund and was told I have to set up an appointment for that - covid restrictions & that they are not accepting walk ins. I am going to test that theory (yes, im sending secret shoppers). I hope they dont take the walk ins because it will be an issue if I was denied the opportunity to stop by when im out and about as it works for me!!!! I have to leave work early to accommodate their hours and it is hard to know which day I can cut out early.. save yourself the headache community. Shop and spend elsewhere!

I was welcomed by Colleen at the front desk.. She looks up at me and walla I am given the best complement for the day .. You have a beautiful face. The optometrist was attentive after evaluation I was given two pairs of free contacts essentially a month supply. I was handled over to Melissa. She was attentive we both picked out a perfect pair of sunglasses. I got a great deal. I experienced what one calls excellent customer service at all levels.

I have no complaints. Submitted a schedule request online and received an email less than an hour later to get all the info and appointment confirmed. My daughter was seen right at her scheduled appointment time. They were patient and friendly dealing with her. We were in and out with her glasses ordered in 40 minutes. Very happy so far!

I work with Colleen the store manager. I highly recommend this store because its being managed by a very qualified and personable manager. She assisted me in every way giving me clear Direction and recommendations about the bolle sunglasses which I recently purchased for a friend. I was recently in for my yearly eye exam another amazing experience. Colleen gives nothing but the best customer service. She will assist you when choosing frames and always has the customers best interest in mind. Anticipating the arrival of my new frames. Another great experience. Thank you SVS for providing someone special with a true passion for her job.

With the insurance that we have SVS is a preferred provider of optical. I got glasses for my three children with zero dollars out of pocket except our $25 copays! The tall guy that sits in the front is very helpful, knowledgeable, and friendly. The location is easily accessible from anywhere in Grand Rapids and the hours are convenient.

If I could give zero stars, I would give zero stars. First of all, these people were so incredibly rude to us when we had our appointment. Then we order my glasses, they tell us it’ll be 7-10 days, it ended up taking over 3 WEEKS for them to come in, just for them to be so horribly fitted (even though they sized them when i ordered them) they fell of my face. I don’t recommend this place at all, and I definitely will not be returning.

Good Doc (although not super thorough) but rude staff. High prices for such a small selection.

Dr. Koster was great! Very informative and explains things wonderfully. Colleen at the front desk was also wonderful and very helpful. It was busy, which is a good sign, and both employees in the front area seemed to keep things moving.

The stand out in the office are the staff that are very helpful and do their best to make sure that you are happy with whatever choices you make glasses/contacts.

They are very friendly and very helpful. I really like the receptionist very nice. Chris is helpful with sizing your glasses and everything. And I really like Dr. Koster. Shes very friendly and does a complete job and explains thing very well. Very likable young lady.

Dr. Kosher is very personable and friendly. Melissa was very friendly also. Clean, environment. Reasonable prices.

Incredibly nice people, the Dr is kind and friendly, great selection, they will have my business forever. Easily the best place in GR

The staff is very kind and knowledgeable! They know what their doing and the place is well taken care of.

I had a wonderful experience! Dr. Kresnak was very thorough and kind. Extremely helpful. All the employees were nice as well. The only con was that there not many frames to choose from that were covered by my insurance through Medicaid.

Staff was very helpful and prices were great. Will definitely be back!!

Staff is always friendly and professional. Great selection of frames. Everyone there are willing to help when issues occur and the service is excellent.

The old gentleman there is very nice and professional and patient for your eye examination and glasses prescription.

Everyone was very friendly and attentive when you come into the store.

They are great! Colleen had my glasses ready for me to try on once arrived!

Not a great experience. I was looking at frames, the first customer service representative was friendly and asked if I needed assistance. I politely declined because I wanted to try on a few choices at my own pace. By the time I made my way around the shop to the counter, one of the ladies asked in a very snarky voice is someone helping you, or are you playing on your own? Customer service like that is unacceptable, especially when you are buying something that can be upwards of $500. Save yourself the frustration and go somewhere that has a better selection and cares about customers.

The experience was quick and misguided. An eye exam should never be rushed, but the doctor seemed more interested in getting through the exam quickly. The staff was friendly, but policies are ridiculous. Money is clearly the goal. Frames are expensive, lenses are even more pricey. They automatically add every upgrade to the price, in this case, totaling over $500. I recommend you go somewhere else, or online. Pass.

Very friendly competent staff not overbooked scheduling handled in a fashion the required minimum wait time will definitely do business there again.

WOW. Just WOW. What a great place. Chris Wuest was so helpful with the whole process and I couldnt be happier with my first pair of glasses ever.

Great experience! From front of the house to my eye exam. Great staff, and the Doctor took time to answer my questions.

Good customer service and selection. I would definitely go back.

If they didnt have it in store they try and get it from another location Very good at finding the right glasses for my unusual size

I would highly recommend SVS on E Beltline ! they were very kind and helpful for my eye exam and glasses

Dr. Alyssa is amazing. Decent prices and work well with my insurance

The best service, great staff. enjoyed even a five minute visit to pick up order.

They were all so nice the Dr was great very sweet person I highly recommend this place.

Rushed exam. Ended up having to go 2 months later to pay somewhere else for another eye exam after I was still seeing blurry when trying to read and see distance. They did not give me the correct prescription strong enough and wasted my insurance $$. I am glad I brought my daughter elsewhere too. Vision is important, so please for your future customers do not rush their exams and mess up their prescriptions.

Everyone there was very friendly very helpful and it was an overall good experience I would definitely recommend this place and definitely would come back

Great service super friendly & helpful. I would definitely recommend this place

I called for an appointment, and Colleen was able to get me in the same day. Very good service.

Quick scheduling and in and out with new contacts in less than 30 minutes. I was able to schedule that day.

They take pride in providing quality care to every patient. SVS Vision on East Beltline in Grand Rapids has exceeded my expectations. They also accept most health insurance.

Great experience! Easy to work with at all locations. Accommodating and helpful.

Frustrating customer service!Showed up exactly on time for my appointment. I was told there was a misunderstanding about my appointment time and they had me down for earlier. No problem as there is literally no one else in the place, right? Wrong. Insisted they had to reschedule for a different day. No one else there, but not willing to do the job I had come there for, as scheduled.

I have already recommended this location to a few friends. Everyone is so friendly and helpful.

The optometrist provided excellent service. She was very friendly and professional.

This is the worst place ever I think the guy that works there got to be related to the owner or something this man is just so incompetent. He loss my glasses then when I go in to talk to him about the situation because I never received a call to let me no anything about the glasses the only thing he could tell me is that my insurance did not cover the replacement so then I ask him ok so where are the glasses he could not tell me nothing. So do your self a favor and dont waste your time.

Friendly, attentive and thorough staff. The customer service is top notch.

Very helpful! Helped us deside what frames were best for what were looking for.

Staff were very helpful in getting my insurance sorted out, and then in getting me the best deal possible.

I have been going here for years. No compliants. Good customer service, nice designer frames.

Very friendly, helpful, knowledgeable, and willing to help me figure out the best way to use my insurance.

Horrible employees who are completely unprofessional. I would never recommend svs vision to anyone

Super nice staff. Comfortable atmosphere.

In and out in a timely manner with great customer service.

Excellent experience. Also got my new glasses in 4 days.

Great customer service. Highly recommend.

The customer service and helpfulness of the staff goes above and beyond!

Very nice helpful love my visit!

Rude. I went in there to find glasses and the lady who took my prescription said I was blind as a bat. She continued to make a big deal out of my poor eyesight/prescription. Will not be going here. Embarrassing professionalism in there.

Very welcoming and easygoing and down to earth

Great place friendly people wonderful service

I had a very good experience with this company!

They takes alot of time with you and do a nice job!!

Everyone is very professional and nice.

Everyone was extremely helpful and friendly!

Friendly, professional staff.Been with them a few years now and I would not leave them!

I would give them a ten

Everyone was extremely helpful