Wonderful customer service! Staff Was very accommodating to our schedules and were very helpful in picking out frames for our family.

Dr. Larson is great! Very helpful and explained everything he was doing. He is an Incredibly intelligent doctor, and I would recommend. He did tell me that he wasnt positive that this would solve my issue (migraines), but thought it would help some and I appreciate his honesty. You can tell he isnt about the sales, but about what is best for the patient.The guys up front picked the glasses I would have picked for myself on their first try. They were knowledgeable and great at answering questions.My glasses to a little longer to come in because of the holiday, but the pick up with quick and painless.

Aaron C did an amazing job and was so helpful with my rushed order. He definitely went above and beyond and Im so thankful he was there to help ! Thank you Aaron!!

Although I did find frames I loved here, Ive had multiple bad experiences. I highly suggest going elsewhere. You definitely get what you pay for (and barely that). Over a year later Im still angry everytime I attempt to wear the frames I purchased--theyre the worst glasses Ive ever had and Ive been wearing glasses for nearly 20 years.My first trip here, my order was delayed a week. When the glasses finally came in, the lenses were the wrong prescription and had to be sent back for repair. Needless to say I had another 2 week waiting period. Then, the tech broke my sunglasses trying to adjust them. Foolishly, I went back again for another pair a year or two later. While the lenses are very clear, the frames are the biggest piece of junk. I wish I could have simply returned them but after the same go around of fixing lenses (the original lenses were too thick and bending the frames so I had to purchase new, thinner lenses) it was well over my 14 days.Long story short, after giving these guys 2 tries, Ive been sorely disappointed and still to this day get frustrated about the money I spent on frames that hurt my ear so bad that I cant wear them for more than a couple hours. I cant advise strongly enough to go elsewhere.

Prices are cheap... for a reason. The staff is (In my experience) pretty poorly knowledgeable. Bending frames that are supposed to be straight, being incorrect about their own policies causing extra weeks worth of waiting, not being aware of sales that are on 4x6 signs right behind them.All that being said, the lenses are the worst part of the experience. They are terrible. I have glasses from other makers that were worn for 2 years that have less marks than the ones from Penny had after 2 months.

Staff has been very helpful and know their products

The employees are friendly but the location seems to be perpetually understaffed. Turnaround times for new glasses are a little long and the prices could be more competitive.

Wasted time after finding that their website says they take my particular insurance. Arrived for my appointment to find they do not.

Doctor was condescending. No thank you!