Im confused by all the negative reviews because Ive been using this pharmacy for a few years on and off, but most recently Ive been using this pharmacy for about a year consistently. Ive never been treated badly or had anyone be rude to me at any point. This pharmacy has been the only one Ive visited with decent behaving employees.

I attempted to get a COVID shot for my son, and after checking the CDC website and seeing that walk-ins are accepted, we arrived at CVS in Grand Forks at about 5:50. We waited in line, and when we got to the register, we were told that they don’t do walk-ins after 6:00. It was 5:57 and their “walk-ins welcome” sign was right there next to the register. The person at the register asked the pharmacist, and he repeated the same. I told them that the website said something different, and the pharmacist just walked away and they wouldn’t budge. When I got home I went to the website to see if I misread something. I then discovered that I could schedule an appointment for the same day at 8pm. Unbelievable.

This black tech closed the gate on my face at 7:00pm on the dot while she was helping someone and then yelled at me calling me names and refused to help me whatsoever I have panic disorder also so I would like the number for this forks location for the store manager. She needs to lose her job for what she did. ITS ALL ON CAMERA

Ok story time i was on hold for an hour yesterday and never got through to them, and had to do other things.. My prescription was running out and was supposed to be filled by now but was put on hold and I was suppose to contact the pharmacy. Since I couldnt go over and talk to them yesterday (Sunday and they closed earlier) I tried again today at 9am, 11 am, and now 5pm and nobody answered, was on hold for an hour. Wanted to get this sorted out today because Im out, and again I cant go over there myself, I dont have time to stand in line just to ask for my prescription to be filled when I can do that over the phone with a quick 2 minute phone call.. I was trying to get it figured out over the phone so I can just go pick it up real quick later, but thats not the case and since I couldnt go over there earlier, I will have to tonight, if I can get over there in time, then most likely wont get prescription until tomorrow, which is 2 days without it so Ill get a fun reaction. Not good, Switching pharmacies. But, my medication is on hold so I cant do that at the moment because CVS s holding it hostage.

Answer your phones like a normal people. Enough with the 30 minute automated robot

Longest wait ever to speak to someone.

Horrible customer service. Definitely switching pharmacies after today.

I am so frustrated with this the old picture printing equipment at our CVS! It took 35 minutes to get on the system, then after 1.5 hours of painful photo plucking the damn machine decides to restart! 🤯🤬😠 all work is lost 😡

Dont answer their phones EVER!!! you hold on the line for over 45mins just to get hung up on

I am writing this review in line waiting to pick up a prescription with no more then 4 people ahead of me but only on person ever behind the counter able to help customers. I have had to come here every other month after CVS baught are insurance company. The staff seem to have no consideration for the people waiting.I would never use CVS if I had another option and this store seems worse then others.

Very rude to customers we will be switching pharmacies so we wont have to deal with their attitude anymore

They are horrible, you get refused service because they say they are allowed if they want to. Horrible place to go.

Every time I come to grab something “quick” it never fails to take 20 minutes or more...just to check out!

You like slow service...we got you.

U people NEED a 0 star here. Dudes! Thrifty Pharmacy ♥. A human being, (almost obviously frm ND) answers the phone, like immediately! Run over there! Delivery also!

As a former employee I can tell you that most people here dont cares about you or your prescription. The positive reviews are written by friends of employees and the pharmacy manager doesnt give a fig about anything other than her numbers at the end of the day. An employee can try their hardest every day but management players favorites regardless if someone does their job well or not.As for me, Ill fill everything at thrifty white where theyve actually show to give a damn about their patients and not numbers

Awful service. Sat on hold for 30 minutes and no one answered the phone. Good thing I was riding in a car and not wasting time sitting around the house waiting

This place is a joke when it comes to filling a prescription, I have waited up to 48 minutes on hold waiting for someone to pick up, finally I had to drive down there to get my questions answered! I have lost my patience with this store....I put up with them for only one reason because my insurance doesnt pick up the cost and they sell the drug cheapest in town, I am rethinking this though because of the way they treat their customers

Pharmacy is no where near helpful with customers they are rude an make you feel discouragedI asked for help with contacting my insurance to get information to not have to pay for my meds an instead telling me to pay with cash other than assisting me with getting my insurance information I will never come back here again I recommend any other pharmacy than this one they need training in customer service thats for sure

Decent store!

If you want to call in your prescriptions by phone you are wasting your time with this Pharmacy. Everytime I call them Im put on hold indefinitely. Usually I give up after 15-20 minutes, once more than an hour. A handful of time Ive tried calling during the hours Google says theyre the least busy and still no answer. Apparently this is a business that believes its acceptable to ignore their customers.

I would have rated this business a 1 star, but they have caring pharmacists. On the other hand their pharmaceutical technicians, or people that work the register are honestly quite rude to everyone and really ruin this pharmacy. This place is mentally exhausting to go to when dealing with some of the technicians. I would recommend brining your business elsewhere even if it costs a few extra dollars because your mental health is more important than a few dollars.

I live 75 miles away from the CVS in Grand Forks. I am pleased that they call me with reminder messages when my prescriptions need to be refilled and that they will call the doctors office to renew, if needed. Then, upon my request, they mail me the filled prescription without charge! Prices are the best I have found. Furthermore, I travel out-of-state in the winter months, and I am able to use the CVS pharmacies in AZ, & NM in person with no problem. A real boon because ND pharmacies can not ship prescriptions out of state. Also, I have found the pharmacists and technicians at the Grand Forks CVS to be courteous and helpful, both in person and on the phone.

We all hate pharmacies. The lines take for ever, the staff doesnt want to help, and not to mention the fiends. Thats just not the case at CVS Grand Forks. The staff is very quick, they go the extra mile, while thats telling you a few extra helpful tips with your medication or just genuinely saying thank you. The rep that I normally deal with is Wyatt White, hes so nice! He even remembered my name when I came back for my medication. More employees need to model after him. Great customer service Must have been taught very well!

Slowest pharmacy Ive ever gone to.. and Ive gone to many. if they give you a wait time on a prescription you can add about 1-2 hours on to that until it is ready. if you need to call you better have 20 minutes to wait for someone to answer.

Tried calling in a prescription. Waited on hold for 20 minutes. Called back again to the front desk and asked to be transferred back. After 15 minutes no pickup again. Went in expecting long lines. Nobody was in line. Got the prescription in and they said theyd call name when ready. They never did. After a half hour went up to the desk and it was ready. They need to learn some basic customer service skills.

I was impressed with the customer service here. I was able to get my medications quickly and without problems. Wyatt was very friendly and was able to answer all of my questions.

I cant express my dislike for this place. I go here for one prescription because they stock the brand I like and because they are open later so I am not screwed if I forget to pick it up from Walls by 6:00. Just now I got through the drive up line well after it was supposed to be done, was told the pharmacist wasnt done counting it yet so I had to go to the back of the line again, and got a text saying it was done before I even got back in line for another 10 minute wait. Its always something. One hour minimum regardless of how busy they are when Walls rarely takes longer than 15 minutes. Often there its 10. Some other places take 30. How does CVS justify that? I feel sorry for their employees because I am sure they do the best they can within a structure that makes it hard for them to provide good service. Yes, I am very slow at typing on my phone and I am still here.

Great staff and very efficient work. Answered all questions I had and gave me helpful tips on taking my medication. Will be returning!

The worst CVS Ive ever been seen or been inside. They definitely do not have good customer service, the phrase the customer is always right here doesnt apply. They care more about getting the extra care sign ups than changing the price by $.50.

I love other CVS locations but after moving here I think I’m done with CVS and couponing here.It’s always way more frustrating than it needs to be when making a trip here to avoid going to Walmart.The pharmacy takes forever, one of my insurances they never seem to be able to work, but the other pharmacies in town have no issues with using it and the other cvs in Fargo uses it with no issue. They even once made me think my insurance was cancelled and caused me to panic while pregnant trying to get meds just to find out nothing had changed and it was fine.99% of the carts have busted straps for securing children.The cvs coupons and promos are always an issue.Just one of many examples, coupon from coupon center: spend $30 get a free $15 beauty bag. I spend $30, doesn’t work, the manager says oh it must have to be $30 cosmetics but it doesn’t say that, it just says spend $30 even in the fine print.Or sale tags, for example, says advent calendars buy one get one 1/2 off, so you grab 2 different ones with the same sale sticker and then again, the manager says they have to be the same brand even though it’s listed as the same sale.Those are just 2 recent frustrations, every visit there’s a new frustration where there’s a line of people and your 15 minute trip takes an hour and you leave stressed out. Stuff is way overpriced if you’re not shopping sales or store coupons.Save yourself the headache, go to Wall’s pharmacy or Hugo’s and just do your shopping and couponing at Target or the other places in town.

Unfortunately our pharmacy was not open so I had to go here. I will not make that mistake again. The lady was the rudest person I have ever dealt with at a pharmacy before!

Its an amazing CVS remotely close to a movie theater and there is an Walmart just across the street!

Have called MULTIPLE times over the last two weeks to fix a prescription situation. CVS automatically refilled a prescription that I did not need and refilled on Dec. 26th without so much as a call to me.Every time I have called I have been put through straight to hold and have waited over a half hour each time without speaking with anyone. I have called the regular store to get assistance and they transfer me back to the phone line where I am on hold the entire time. I was told their phone lines are down!! How can they not be fixed its been over two weeks. This is absolutely ridiculous, I work multiple jobs and do not always have the time to go into the store for assistance, especially when I havent used CVS for ANY prescription in over four months.

Photo center is closed due to covid-19

Every employee in the pharmacy was very pleasant and helpful. Not sure why all the poor reviews. Too bad they dont have a prescription for chronic whining! Im from Chicago. You want one star service, try visiting a CVS pharmacy there!

If your going to require a mask make them available

While this place can be busy and short staffed Ill always be thankful to the pharmacist at this location. My son was bitten by a mosquito two years ago and his face was so swollen I was worried. So I called his Dr. And they said to just wait for it to go down since he wasnt having any other problematic symptoms. So I went to CVS wondering if there was something they carried which could help him. The pharmacist helped us find a good antihistamine over the counter which helped him dramatically. Ill never stop being thankful for how helpful she was. I wish I got her name.

Great place to go for your medications and shopping needs. I had a problem with my insurance and the rep I think his name was Wyatt took care of everything! I would reccomend this store to anyone.

If I could give less than one star I would. Last week I called three times to get a prescription refilled. I had a twenty minute wait on the phone each time with nobody picking up. I am on my third call AGAIN today to refill the same prescription. Each call with over a 15 min wait. And still nobody answering the phone.

Hour and a half on hold and still not through to the pharmacy.

They should really be a 0/5 stars. I was on hold today for an hour before having to hang up to do other things, currently been on hold for an hour again trying to get a prescription figured out... still waiting. Horrible service.

What a terrible place that treats their customers as nothing more then a dollar sign. The pharmacy staff is rude and very unhelpful. They are lazy and have no desire to answer questions from the patients.

In addition to waiting, the drive thru tech you can barely understand. I don’t know if it’s the speaker or she just talks too fast. Also seems very uninterested in answering questions. Same on phone if you ask to speak to a pharmacist. They are dismissive and in a big hurry. I’m done. Gonna look for good locally owned pharmacy. (Also asked them if they would mail my meds. She said “we can do that if there is a card on file”. I said “I gave it to you last time so I hope so”. She said “we will only know when we ring it through.” I said well how will I know if it doesn’t work?” She said “you won’t get your meds!!.” Nice 🤦🏻‍♀️ I said “so I will just sit and wait for 2-7 days?” No response. ) How about u call me and let me know or actually look it up? Joke pharmacy. Service ain’t their bag.

I wouldn’t recommend going to this pharmacy unless you have several hours to wait for your prescriptions. The clinic called in the prescription and I went to pick it up an hour later...not filled yet. I thought ok there busy I’ll come back in a bit. Went back 3 hours later...STILL NOT FILLED!! I was curious how much it would be so I asked and found out the prescription was for a name brand that isn’t covered by insurance so I said I’d like to call the doctor and get a generic since it wasn’t filled yet. Went back the next morning. NOT FILLED YET! Waited the whole day and called at about 4pm to check up on it. After being on hold for 14 minutes I gave up and went to the pharmacy. Was told the order was expedited and would be ready in 15 minutes. So I left and came back 30 minutes later. Waited in line for 20 minutes, got to the head of the line. She says “sorry sir we ran out of that medication, it will be back in stock at 3:30 tomorrow.” OMG!! Getting it filled and not going back again!!!

THIS IS THE WORST DRUG STORE IN NORTH DAKOTA I HAVE TO BUY MY MEDS THERE OR MY INS. WONT PAY ANYTHING WHAT THEY DO PAY IS NOT MUCH ONE OF MY MEDS OF BEING ONE FOR YEARS DOCTOR WORT NEW ODERS FOR IT IN JANUARY NOW THEY TRY TO TELL ME ITS A NEW MED ORDER IF YOU DONT HAVE DO BUSINESS WITH THEM DONT IT WILL SAVE A LOT OF PAIN

Theres literally only one person up-front every time I go. And forget about the pharmacy. Seems like the pharmacy employees dont give a care. I tried the drive thru instead... Absolute joke! And I dont know what brunette pharmacist I dealt with but she was condescending and rude. Ill personally stick to Thrifty White or even Altru Pharmacies.

THE WORST. Amber the supervisor looked through all of my pictures, leaving smudge marks on them, then proceeded to shred pictures in front me claiming they were due to copyright I told her that they were emailed to me by the photographer and I payed for the rights. She said I needed to get a signed release? What? I have a receipt stating I payed for the rights. She was so rude and now my other pictures have smudge marks. I will never go back. Ill just order off shutterfly or go to Walmart where Im not a criminal for printing pictures I payed for.

The Grand Forks location is SLOW! We only use them if it is absolutely necessary as they are open on Saturday and our regular pharmacy is not. They are better than nothing but not much more.

How the f are you going to be closed on Christmas? I guess people dont need to see a doctor and have meds filled on christmas. Ill just lay here with intense swelling all over my body and enjoy christmas. Thanks guys

Staff was helpful in filling my medications, it took longer than I had hoped but they were very kind

I had a great experience here it was fast and friendly service.

Horrible. I had used CVS for years.Things had starting going WAY downhill a couple years ago.Not the store staff but the pharmacy.I was once almost denied my daughters medication, a controlled substance for ADD, because it was her name on the script and not mine. My daughter was 10. At the time. 10.They very nearly didnt give it to me. After about a half an hour they finally figured out that I am her mother, she is a minor, and I pick up her script EVERY MONTH.I was once literally accused of abusing a different med of hers which is NOT a controlled substance. I needed to fill a day or two early because she was going to visit relatives for 2 weeks, and only had 5 days worth of meds left. I needed to send her with a full supply, there is no legal reason they couldnt fill, I asked. I was flat out refused her medication and the pharmacist told me the thinks Im abusing it so she wont fill it. She agreed that there was no law forbidding her to fill it, she just wouldnt.When it came to my own medications I was always treated like an addict or drug seeking criminal. I have legitimate prescriptions for Ambien, Trazadone, and an antidepressant.These are medications I have discussed with my doctor.These are medications I had been fully informed on and used for years.I eventually had to switch to Medicaid and the service and friendliness of the pharmacy switched like a light.Once they see Medicaid you are basically labeled a low life drug seeking criminal. I put up with their accusations, poor service, and abuse for a few months longer because the hours are just convenient.I recently switched to an Altru pharmacy and am impressed. They are friendly, quick, organized, have things done when they say they will be done.

Generally a pretty long wait but people have to realize its a pharmacy not fast food

First and foremost, Id like to say that not ALL the staffs in there are rude and unhelpful, ive met good ones who are really friendly and nice but there is one staff that Ive black listed and her name is Jane. Shes an older lady whos just not professional when it comes to customer service.My bf went there 1st time last month, he had a few prescriptions but one of them has been stopped by the doc, so he told her that shes no longer taking that med. Apparently, she did not understood that, charged my bf 27 bucks for it and of course, my bf was partly at fault for not checking before he left, so he couldnt get his refund the next day.Today, I went back for his refills, LUCKY enough Jane was the cashier. There was a guy before me and she was all nice to him, when it came to me, she started to look like she had to go, not sure where but just had to go(Dinner? Toilet?). She brought me all the refills, while i was checking, one of them again was stopped by the docs, so i informed her. I also brought up that one med was missing from the list too. She had the look on her face, as if shes trying to tell me that im making her work life miserable. She then commented This is gonna take longer than I thought I did not take offence to that at first, until I started making payments for it. I had my bfs card and the machine was asking for a pin, i didnt have it so i started to text my bf, (there was no queue behind me) which she then dropped another annoyed comment Oh, come on My bfs card usually doesnt need one so i was a little lost when it prompted for one, but still, her impatience plus her smart mouth with the comments does not help make this transaction any more pleasant.I am a very neutral and easy going person and Im not someone who complains about every little thing that goes wrong but my experience with her did piss me of a little. Of course, she closed her counter immediately after she was done with me, but the point is, i would rather have her redirect me to another line than to have to put up with her rude service just because she needs to leave. Fingers crossed that I wont see her again.

I think the pharmacy here purposefully tries to make your life a living hell. Getting the same prescription filled in another town is a walk in the park. But here it is a mentally draining process

Spent the past 10 minutes on the phone getting bombarded by CVS ads just to ask about my prescription..

Im giving this place a one-star rating, not because of the pharmaceutical staff at the store, but for the corporate management to continue to allow this store to run as poorly as it does. The workload:staff ratio at this store is unacceptable and patient safety and care is at risk. Last time I called to have this store reverse a claim they ran (I work in a pharmacy; the physican accidentally sent the script there, they ran it through insurance, and the patient told us they wanted it filled at my pharmacy) and I was on hold for 45 minutes! We had to tell the patient to come back later (go run an errand, etc). The patient was so upset with CVS, and I was upset for being on hold so long. We would have told the patient to just get it at CVS, but our luck would have it that they ran it but never filled it. Our pharmacist also got hung up on by an upset technician at this store. We dont necessarily blame the technican; shes working in an environment that is unsafe, stressful, and shes definitely underpaid.Hire more staff and improve workflow. Let the staff have breaks, too. No wonder theyre crabby.Do not go here, or to any CVS, due to their complete disregard to patient (and work) safety. Theyre a corporation out there eager to pinch pennies at everyones expense.

Writing this review while on hold at CVS. Been 20 minutes. They mess everything up, dont know anything. They are terrible, stay away.

So slow! I waited in line for over 30 minutes and the technician was extremely rude. Very disappointed.

Ridiculous, the pharmacy tech was rude and NOT helpful when simply trying to use a coupon to check out. She was outwardly frustrated with simple questions and started angrily slamming things down and being outright rude: I definitely will not be going there again.

Rude and unhelpful staff. Did nothing to figure out an issue that should have been handled before alerting us medication was ready. Long wait and extremely unhappy with service.

They get progressively worse as time goes on. Once we get our current regimen refilled, we will probably be transferring to a new pharmacy.

Was helped almost immediately, but my insurance information needed updating. After waiting patiently 5 feet from the register for 10 minutes, I was asked to get in the long line which had formed while I waited. I said I had already been waiting and was told theyd called my name, which is impossible because I was right there and would have heard it. Terrible service. Dishonest pharmacy staff.

If you want a slow pharmacy that will never answer the phone this is the place for you!

The employees here are rude and act like you are bothering them by picking up prescriptions. I was told 3 days in a row my doctor did not approve my daughters refill. When my doctor finally called they said oops, I guess it’s been filled. Horrible service and incompetent.

Extremely slow service. Never has prescriptions ready on time, and representatives tend to get impatient and uptight.

Pharmacy staff was very friendly and Wyatt was a pleasure to work with

Multiple organization problems. Have had to wait days for them to find my prescription.

Never have prescriptions ready and filled when they should be. Wrong ones alot also

Pharmacy never answers the phone. Was on hold over 15 minutes. Just hung up. Terrible service.

Inconsistent pricing on medications that go through insurance, rude employees, unwillingness to help or do what is asked of them.

This sucked lol

I like that the pharmacy is open longer than most pharmacys in town, but I find them to be kinda slow, ya I would go back if I had to fill a prescription, but not my favorite place in town

What a sad excuse for a pharmacy.

Call the pharmacy and spoke to someone who told us that out prescription had no refills, called back 5 minutes later talked to the same person and they told us that their were in fact refills and that the previous people they had talked to was wrong.

Amazing service

Rude pharmacy staff.

Rude and unhelpful pharmacy staff

Rude

Constantly never picks up the phone. Worst pharmacy ever. Im finding a local one that doesnt disrespect your time with 40+ minute hold times. There are plenty of local alternatives that dont treat you like dirt.