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Yates Buick GMC
13845 W Test Dr, Goodyear, AZ 85338, United States
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Yates Buick GMC
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De
Review №1

I was very impressed with the team at Yates. It certainly has a family feel which I so nice. I met Whitney the owner who was very kind and helpful.I am especially grateful to Katelyn in sales who took care of me. She is a very warm and friendly person who is very competent at her work in sales. She gets 6 stars. I highly recommend Yates in Goodyear and Katelyn. Thank you

C
Review №2

Over a year ago I Purchased my truck at a different dealership but the services at the other dealer was horrible. I decided to try Yates as the dealer to service my truck and I am definitely happy I did. Since day 1 my service advisor Ashley has been my go to she’s been super professional always on top of everything, always willing to help, always keeps me in the loop of what’s going on with my truck. she makes the process go by seamlessly definitely appreciate having her as my service advisor. If anyone ones looking for a service advisor that actually cares and that’s willing to help definitely give Ashley a call.

Do
Review №3

The initial service went without a hitch (Within the time limits stated). Have owned multiple new GMC vehicles and at all other dealer service locations they put my car through the car wash. I dont know if you offer this or not but if you do mine was not washed, maybe to save waiting time as I had the oil changed and initial service done in just over an hour.

Ya
Review №4

Beannyth made my first truck buying experience amazing! Great customer service and very personable. We are enjoying our beautiful truck thank you!

Dr
Review №5

Shout out to this awesome duo Oscar in sales and Pedro in finance. From the moment we called looking for the truck we wanted Oscar was honest on what they had in inventory and didnt try luring us down there to buy something we didnt want. He worked on getting us the best deal for the truck we wanted to buy and on the truck we were trading in. Once we were handed off to Pedro in finance he hooked us up with coupons that still kept us in our price range while providing great warranty coverage. These guys were so down to earth and worked so well together that they convinced my husband to want to get a corvette they also had there. Thank god I was there or wed be looking at 2 car loans lol 😆.

Ka
Review №6

My husband had his vehicle in for service, so I decided to look around their car lot as my car was on its last legs. With Katelyn Gs help we found the perfect vehicle with no pressure to buy the most expensive on the lot. From start to finish, she was very professional, friendly and extremely helpful.

He
Review №7

I was a friend of Mike Yates, I know the family, and they are wonderful. Mike the supervisor in service though... he stands above everyone else that works there. He is so exceptional. To be honest, we have only had great service. We had good sales people too. The waiting area is clean and the snacks are much better than nasty grocery donuts at most other places, which I have to say, when waiting for a while it really nice to have some healthy options. You cannot go wrong with Yates, in any way that we have found, and we have bought 3 cars there. We get serviced there even thought its 45 minutes away. That should speak for itself. Besides all that if you are lucky enough to know the family... well then you are blessed!

Ad
Review №8

I was there last week with my son Oscar helped us out he is awesome and very patient. And I was back this past weekend with my husband and again Oscar hooked us up, over all I totally recommend him he is great got my son in a Lexus and husband in a GMC we are very happy with our experience!!

Ed
Review №9

One of the best dealerships I have had the pleasure of doing business with. Katelyn made everything when looking for my new suv. Not only was was everyone professional, but also very informative and got me a great rate! If your in the area look up Katelyn I’m confident you will drive off the lot happy

Di
Review №10

Marlena, at Quick Lub Service did an amazing job! Kept me updated in every way possible. My truck was at the shop for about a week. But Marlena, kept me posted about every detail and issue about my truck. Very professional. Very friendly and great customer service.

Ba
Review №11

I always good care at Yates. Everyone follows through and makes sure everything is backup and running properly. They have always taken very good care of me.

Ja
Review №12

Yates Buick GMC service department did a fantastic job this week. I have been dealing with Ashley for all my hummer needs for a few years and she is awesome. She setup my appointment this week knowing I had a very limited window to have my vehicle indisposed. Her timing was perfect. Vehicle was in and out in just a few hours. Thanks Ashley for always making me feel like your #1 customer. Way to go Yates.

Be
Review №13

For the first time in many years of buying vehicles I actually had a really good experience at Yates GMC in Avondale! From my sales person Beannyth Macias Who was very knowledgeable about the vehicle and answered every question that I had about the vehicle and its many features, to the finance department which explained all of my options about leasing or purchasing. I can honestly say I will be back and I will recommend family and friends to Yates GMC. ⭐️⭐️⭐️⭐️⭐️

Ri
Review №14

Marlena in quick service was a great assistance very informative in what i needed. Answered all my question, It was my first visit and Im definitely going back. Thank you.

ju
Review №15

I took my suburban into Yates Buick gmc for a new transmission and was helped by Ashley Salinas in the service department. Not only was she amazing and called me numerous times with updates she went above and beyond to help me with the rental car and some parts the warranty company would not cover. Ashley made a stressful situation easier than I could have imagined. Customer service 10/10 will be recommending this place to everyone I know

An
Review №16

Best car service experience ever! My service advisor Ashley was very friendly, communicative and accommodating. She made the experience pleasant. The problem I went in with was fixed above and beyond my expectations and in a timely manner. I swear my car even feels like it drives like its new now. Money well spent!! I will definitely be back and recommending my friends and family to her. A+

Ca
Review №17

I went to a few dealership before visiting Yates and the vibe there was more family oriented. Oscar was extremely helpful on showing us their inventory and was very knowledgeable about the vehicles. We were able to test drive a few vehicles to make sure we were making the right decision on purchasing a vehicle. At the end of the day we did not find what we were looking for and Oscar informed us he would keep an eye out for what we were looking. Two days later he gave us a call and told us he had a vehicle that matched our description that was fresh off the delivery truck. We test drive the vehicle as a family to solidify this was the vehicle we wanted. Sure enough it was what we were looking for. The paperwork and signing was about average wait time. Oscar helped us set up On-Star and did one final walk through with us. They washed our truck, filled our tank and told us they were a phone call a way if we were to have any questions. Gave us one final Congratulations as we drove off the lot! We are extremely satisfied with our purchase and appreciate the Yates family for being patient with us.

La
Review №18

David was amazing! Tyler is a great owner. Customer care is promo!I am so grateful for the service and for the care they gave. David was able to get me the perfect car and I am so excited to be able to drive away in this wonderful car! Thank you so much! You guys are awesome!

Ch
Review №19

Stopped by Yates to check out the Challenger they had sitting out front and Katelyn greeted me right at the front door and gave me an awesome experience buying my very first car! Highly recommend Yates as everyone in there was friendly and great. Ask for Katelyn!

Lu
Review №20

This place is great!! customer service is on point and very friendly staff I worked with Robert Griffin to make a deal on a car my wife wanted he worked very hard to give me everything I needed on the deal and we’re very happy would strongly recommend Yates and Robert Griffin to anyone in need of a new or used vehicle

La
Review №21

My experience with Ashley in the service department has always been top drawer. She makes sure that you understand all the details of the repair work that is being done on your vehicle. Courtesy Plus. Dont lose this employee.

Ri
Review №22

Katelyn made my car buying experience at Yates as painless as possible and I highly recommend her as well as this dealership! She answered all of my questions honestly, pointing out several annoying details of the car I was looking at as well as the many benefits, without pushing me towards buying anything. She was very easy to talk to and helped compare the Encore GX to my current Honda, adding in information that I had not specifically asked for as well! I am fairly awful at directions, and during the test drive almost took a wrong turn several times. But the driving environment was very calm, and she easily corrected me without anything close to anger or panic! I was pleasantly surprised by the entire dealership when they directed all questions and conversation only to me and not towards my boyfriend who I had brought along, which unfortunately has not been my experience at other dealerships who tried to add in my guests to the decision making process. The pricing and financing was fair and prompt, I was even given an add-on warranty free of charge! Overall I cannot recommend this dealership or Katelyn enough, and I love my new Encore GX as well!

No
Review №23

When we arrived they were very efficient and it didnt take long getting the car ready. They were very polite and we just love going there, because of their professionalism.

Gu
Review №24

These guys are AWESOME.Ive been to several dealerships and purchased many cars but honestly Ive never had an experience like the one I had here!I worked with Mark and Edwin, the whole process was smooth and actually fun from start ro finish. Bought a 1500 sierra and although you cant go wrong with GMC. Im never buying a truck from anywhere else but here!

Jo
Review №25

David is very helpful. We believe in service and customer satisfaction and David is the best. He created light in a dark situation and he was able to present a solution instead of being dismissive. David was able to simplify everything from paperwork to the car features. He is very honest with us and we didn’t feel like we weren’t being played. David is the best!

MV
Review №26

Just got my truck serviced here and Nick Franzen made it a great experience. He explained everything to were I could understand it and answered all my questions. Definitely gonna come back next time my truck needs serviced again.

Mi
Review №27

Awesome experience. We just bought my third car from Yates, the people are nice and make buying a car painless. Our sales person Beannyth Macias was the best she was so helpful and patient while we made her get 4 different cars to test drive. I highly recommend her.

pa
Review №28

I have had the pleasure of working with Charity on two separate occasions now. I should have left this review sooner. She truly is the best service representative that I have ever encountered. She follows through on what she says and does a phenomenal job at communicating through the process. She is such great asset to the wonderful team at Yates.

An
Review №29

Terrible service! Had a great experience with the sales staff however, my vehicle broke down three months later. Called my roadside assistance to tow it to Yates. Called Yates and spoke with Titus. He was very charismatic and said all the right things. Well take care of you... treat you like family.. He even created an appointment for me for the next morning. However, when I showed up he was behind on writing up vehicles. Keep in mind that my appointment was scheduled for 7:30 a.m. and I showed up around 12:30 p.m. As soon as he told me he wouldnt be able to look at it he told me that I should call the Dodge dealership. Get it towed there and they would take care of it. Thats what I would do he said. Well he couldnt even do that. I asked him to look at whats wrong and if he needed to get Dodge involved for him to feel free. I then received a voice mail at 7:30 p.m. apologizing that he still didnt get to it. He did however provide me with road side assistance to set up a tow and to tell me to call the local Dodge dealer. I just want to personally thank you for passing the buck and providing poor customer service! Terrible experience even when I was assured by the sales staff and Beannyth & Pedro this place was first class. Looking forward to taking our business else where since this is what they would probably suggest.

Be
Review №30

As soon I pulled in I was taken care of with no delays addressed the issue and right away work order was made. They got me a ride back 🏡. Thk U 👍

St
Review №31

Once again, Ashley and the rest of the Yates service team did an excellent job repairing my truck! They were fast, completed the repair right the first time for a fair price and were a genuine pleasure to work with. Ive been a customer at Yates for years now and simply wouldnt consider going anywhere else! I highly recommend them!

An
Review №32

Nicolas Frazen went above and beyond to meet my needs. Hes very informative, knowledgeable and delivers on his word. I will always return to Yates for my GMC service!

Mi
Review №33

David has given us the best service Ive ever experienced from a car lot. No hassle, no pressure, and made sure we got what we wanted! Im definitely a fan and will always buy from here no matter what it is. Thank you David for taking such good care of Mom!

Jo
Review №34

Christian is an amazing salesperson! He made us feel very comfortable and he made it super easy for us to strike a deal. I highly recommend him to anyone for your next car purchase.

El
Review №35

Great service my service advisor was awesome answer all my questions thank you Ill continue to do give my services to my service advisor thank you

Li
Review №36

The service advisor we were assigned to gave us the run arounds on the day of our scheduled visit to have a key fob replaced. It never got done after sending us to a different dealership to get the key cut. Also routine safety check was not conducted. In addition, two phone calls were not returned in a timely manner. One was not returned at all.

Au
Review №37

I had a great experience with beannyth Macias, she welcomed me and showed me the ve Giles I was interested in and I had an amazing experience.

Je
Review №38

Im sooo happy with my purchase at Yates they really helped out on picking out a truck to take home. I showed up late maybe an hour until closing and Beannyth Macias the sales woman there she was soo patient and amazing at her job she really cares about her customers and trying to find what is best for them thank you Yates for having Beannyth Macias take care of me I will Refer more people to Beannyth Macias at Yates when they are in need of a vehicle

Yv
Review №39

Always courteous, professional. We do still have a rattle under the motor, sounds like a loose pan. Hasnt been taken care of for several visits. (the visits were not mainly the rattle the reason we brought it in. You can see that we have purchased 2 vehicles and all service, work has been done by you.

tr
Review №40

I’ve been to several dealerships looking for exactly what I wanted - wasn’t really sure what I wanted. Couldn’t believe the push from several dealers - ended our day at Yates without any plans to really buy. Sean Nagler was wonderful - aside from being a military veteran ( we are military) he was so chill and not pushy. Answered our questions, made it so not stressful. I ended up with a beautiful and fun vehicle- good sales experience, good deal and good product. I highly recommend this dealership and Sean! We will use them again and for our service needs too.

Da
Review №41

Been considering a new truck, met with David K. A friendly informing, non-pressure rep who was so relaxed and knowledgeable I wanted to by from Yates. In fact everyone involved made me feel comfortable and welcomed. Im a happy customer 😊.

Al
Review №42

Stopped in to check out a Silverado, Christian met me at the door & helped me with exactly what I wanted. My family has always been a Ford family & Christian was able to answer all my questions. He was very knowledgeable about the various features of not only the Chevy but other comparable vehicles.

Bi
Review №43

Charity Marriott was extremely helpful and I got my parts and at a good price thank you very much

Na
Review №44

Thank you so much christian for all your help. You are so kind and made it such a great buying experience. I would highly recommend you to anyone. Thanks again.Nate and Jodi

He
Review №45

I have been coming to Yates to have my car serviced for years. I always receive the best customer service from Ashley! She lets me know whats going on with my vehicle in a timely manner and is very knowledgable. Make sure to see Ashley Salinas for all your service needs!

Be
Review №46

David was totally amazing!!!He is quick to listen, to ask questions and is constantly zoning in on your interests and concerns So not to waste your time but to fit you to your needs wants and desires!! He’s totally professional and personal and quickly becomes a friend! I will refer him to many and return a more than satisfied customer!Thank you David!!!

Ma
Review №47

They wanted to charge me 15k over sticker for a yukon was willing to pay sticker price.Will never buy anything from this dealer. You just lost years of business plus all my friends and family that I would have recommended.

Ji
Review №48

Great experience buying my 2019 WRX. Special thanks to Sean who made it easy, went above and beyond. Will refer my friends and family who are looking for friendly service in search for their new or used car.

Fr
Review №49

Ashley Salinas in Service continues to offer customers a fantastic service. I want to personally thank Ashley for always taking care of my service needs on my vehicles. She is the Best!Frank H. Gaspardi

Di
Review №50

Our sales person (Beannyth Macias) made buying a vehicle process fast and easy. Will definitely recommend her. She great and full of positive energy.❤

Pa
Review №51

Christian was amazing! We weren’t looking to buy but we had a few questions and next thing we know we came back to buy. Definitely a great experience.

Be
Review №52

I have known the Yates family for over 20 years and have never met anyone like David before. Thank you Tyler for having David be the one to make this purchase so wonderful. David was very professional and knowledgeable about everything I needed . I am so grateful and happy with my 2021 Buick envision I will refer everyone to your dealership and to go see David he is amazing.

Ja
Review №53

Had a good experience with a few of the sales people here. Mike, Tyler, Roy and Kyle are all nice. Glad to get what I needed with people that are cool. Thanks Yates team.

He
Review №54

Ashley at Yates goes above and beyond for her clients. Extremely knowledgeable about automotive subject matter. She delivers professional service with the skills and abilities to exceed ALL others! Thank you Ashley!!

Do
Review №55

David did a great job helping with my purchase, highly recommend him and Yates!

Ez
Review №56

Just bought a new GMC truck from Yates Buick and I had the pleasure of working with Katelyn. Not only was she highly intelligible about the vehicle she sold me. Katlyn also offered a bright and fun personality with her professionalism. Tending to all questions and needs during the purchasing process. Im sure Yates wouldve delivered a fine experience with any representative but am grateful Katelyn was the one that day.

FU
Review №57

It was great, the rep Charity Marriott is the greatest. She kept me in the loop from beginning to end. No hassles or stress. Awesome person to talk to. Thank you all and especially to Charity, a true example of leadership and customer service.

Ma
Review №58

Had a positive experience, our sales representative Beannyth Macias came in on her day off to answer all our questions and concerns. She even negotiated a lower price for us. We are very happy with our purchase of a vehicle for our sons first car.

Vi
Review №59

Best car buying experience I’ve ever had. My Salesman Justus Hough, made our day! He’s the most friendliest, happiest, knowledgable salesman i have ever met.The Manager, Jeremy took very good care of us and treated us like family. He made sure we were happy with our purchase and got the best deal for us.These guys are the best in the business! Everyone I know will hear me brag about them.Because of them, I will never buy a vehicle unless it’s from Yates.Thank them for taking care of my Family!

Ja
Review №60

Charity Marriott is by far the best Service professional I have ever had, bar none anywhere! She is extremely customer oriented as well as company oriented in that she provides excellent care for her customers while, at the same time, making sure she doesnt forget whom she works for.

Ad
Review №61

Great customer service! Marlena the express lane advisor was an excellent host who not only got the job done but exceeded in her role. The oil service done to my car was very fast and efficient, I definitely recommend Marlena to assist you in your future needs. As stated before she exceeds her job and advises her customers successfully to come back to Yates GMC.

to
Review №62

Just bought a Yukon and Toyota Tacoma from Katelyn, it was the best sales experience with no pressure. We were in and out under an hour for purchasing two cars. Jeremy worked his magic to get us the best deal possible and he included additional oil changes and extended warranty. Pedro in finance was very pleasant. We will definitely recommend Yates to friends and family. We will be returning .

Ro
Review №63

Took my truck in for oil change and tire rotation. Service was very good, and personnel recognized that I had a maintenance warranty and applied it, so the services cost me nothing. It did take longer than anticipated, but it was a busy day. Overall, I was happy with everything.

Br
Review №64

Jeremy is great. He is very friendly, polite. He is an asset to your company. The last time I was there Jeremy called to let me know there was an accident on the 10 but he waited for me to get there. I hope you recognize this young man. He is the only one I want to take care of my car needs.

Na
Review №65

Just when I thought Yates Buick GMC couldnt possibly get better, They did.You wont believe how wonderful the staff is. I said it before and Ill say it again, I love getting my car serviced here.

Ro
Review №66

Katelyn Galbraith and the rest of the team at Yates were great to work with. Katelyn was very knowledgeable about the vehicle and patient with the whole process of buying a new vehicle. If your interested in purchasing a vehicle Katelyn and the Yates team are fantastic!

Pa
Review №67

The service department is fantastic. Nick Franzen was fast and friendly and got my car back to tip top shape in no time! 10/10 overall

Ma
Review №68

We recently purchased a used truck from Yates GMC and we had a great experience. Katelyn was always willing to talk, text and FaceTime since we lived far and it was not easy to make it to the dealership in person. The team made the process very seamless and was very easy to work with. They are a family owned business, which we particularly wanted to support. Katelyn, Whitney and Pedro all helped us drive home in our ideal vehicle. We were very happy with our experience!

Da
Review №69

I needed to have my 2008 Suburban looked at for a strange noise. I drove it to Yates on Wednesday October 6th with the intent of leaving it. I was turned away and told I needed to make an appointment because they were busy. I made an appointment for 8:00 AM the following day and drove it back. I had it there at 8:00 AM on Thursday October 7th . The service rep told me they probably wouldnt get to it until maybe Friday. I am still trying to figure that one out. Why are you telling people to make appointments and then letting the vehicles sit for days before you work on them? whats the point of making an appointment? they finally looked at it and I paid $246 for diagnostics that said I need a rear differential cover gasket that costs $40 online and they would replace it for over $400 and an oil change that was just done three weeks ago. I have been a return customer at Yates. I paid them $10,000 to put a new engine in my Suburban and purchased a Tahoe from them last year. This last experience made me feel like a number. Doubt if I will be going back in the future.

Ho
Review №70

I visited the dealership this morning and was a bit apprehensive, I havent been car shopping in awhile. David helped me and he was amazing. It was a great experience. I will definitely recommend David and Yates to all family and friends. Thank you so much David!

Th
Review №71

I had multiple repeat issues with my 2020Sierra. Charity Marriott was my service manager and took care of me every time. She kept me up to date with how repairs were going and was a pleasure to work with.

Ki
Review №72

Only because it took getting ahold of the right person that knew how to get things done promptly is why 4* Shane was very professional and got things taken care of promptly. Hes has excellent customer service skills, .pick up my car in the morning we will see if I have to change this post 😁

Ri
Review №73

My wife and I were in looking at cars due to our vehicle issues. Not a big fan of car shopping, but thankfully, Sean made the process fast and easy. He went above and beyond our expectations. Thank you very much. We highly recommend Yates!

Ol
Review №74

Tony and Roy made this experience very pleasant. Went in there and walked out of there with the vehicle i wanted with ease. Thank you for making it such a seamless transaction.

Se
Review №75

Excellent service, went to 3 different dealerships and got the best service than I’ve even gotten at a dealership period. B Macías was absolutely with no doubt good help and will return to buy more vehicles from here in a near future and will recommend. Thanks for your help.

Ta
Review №76

As we all know taking your auto in to have work done on it can be a very trying experience. I took my truck in at a time when Yates was extremelybusy. Thank goodness I was working with Ashley. She was able to work with other customers and move me up in the line. I truly appreciated this since it was my only vehicle at the time. Ashley kept me informed of what was happening and eased my mind about the whole process. I was very please with the customer service I received and feel that I was treated like a special customer. In todays times that is not the norm anymore. I would recommend Yates and Ashley in the service department.

Re
Review №77

It was the best experience hands down!!! Why we have bought 3 vehicles from Yates GMC so far! They are fair and keep their word! Katelyn G was so friendly, fast at finding us a great car and would refer her to my closest friends and family!

Ra
Review №78

Appreciate Oscar helping me out with my new Lexus and hooking me up with a great deal

Ha
Review №79

Charity in the service department is great. She made everything so easy for me. Her amazing personality and customer service made for such a great experience.

Jo
Review №80

It was quick service in and out within an hour.Just was concerned why they recommended a transmission flush with only 40,000 miles on vehicle.

Br
Review №81

I am absolutely ecstatic about the level of professionalism and honesty that David as given to me during the process of buying 2 different trucks. Could of and would never of believed a dealership would be so accommodating and honest about everything. Thank you David .....to bad everyone doesnt have a David like you working for them Yates Buick GMC is very fortunate to have you..I will recommend everyone to come see David .

Ju
Review №82

Edwin, Aaron and Pedro were amazing and extremely helpful. They all went above and beyond to help us purchase our car. I would definitely recommend Coming here for your next purchase.

Re
Review №83

I came in to have my car serviced. I had the pleasure of meeting Marlena and I was so impressed with her professional yet friendly service. Thank you for easing my nerves and making this such a memorable experience!!

Mr
Review №84

Let me tell you all about this Amazing dealership and the Wonderful service of Jeremy Schneider as my service coordinator at Yates Buick/GMC. Our battery had gave up a day before going out of town. We were sad. We toke it in first thing in the morning and Jeremy did not think about it twice and jumped in fast to help us out. The battery truck was replaced and we were ready to hit the road. The Best part was that our daughter was so happy and that is priceless, he made this family weekend great! Thank you so much Jeremy for the great service. 😊

Ta
Review №85

I’m tired of dealing with this dealership. Totally unorganized dealership. They will send you from person to person because no one is willing to take the initiative to help. I’ve been trying to get stuff taken care of with them since March 2021 and cannot get a call back. I went up there to get my oil changed and speak to someone in person for the second time now and the people I need to speak to “won’t be in until noon”. I was promised calls back and never received anything. I would never recommend this dealership to a family member. They also don’t clean your car when you get service. LIBERTY GMC IS WAY BETTER

Be
Review №86

Ive taken my car here a few times and have always had decent experiences but most recently had the best customer service experience with Jeremy. He is polite and seemed to really care about my needs. He also explained the services that I needed very well (which has never happened). I hope the next time I bring my car here I will get to work with Jeremy again! Thank you for the excellent customer service!!

Di
Review №87

Katelyn, from Yates Buick GMC, is an amazing, well knowledgeable salesperson! She was extremely informative, kind, patient and just has an amazing all over personality! I highly recommend buying from her as we purchased our car. Couldnt be happier and blessed to have not only met such an amazing person but purchased the perfect car from Yates Buick GMC. (I definitely felt bad for keeping them open so late as well)

Ju
Review №88

I would have given a 5 star review but in our case within 24 hours of driving from the lot we had a problem leaving us without our newly purchased vehicle for almost an entire month. Service took a long time to give an estimate of damages/repair cost and finally when we got the vehicle the interior was not in clean condition. The staff treated us with exceptional professionalism otherwise. Kudos to our sales person Beannyth for her continued support through the entire process. Finally in love with our new vehicle. We will recommend and consider a new purchase from Yates Buick/GMC.

Ca
Review №89

Took 2 of my vehicles. The 1st vehicle I took in was a new model Traverse for oil change. When done they told the vehicle outside. And it wasn’t! They had sent my vehicle to a different location. At first the service rep acted like I didn’t know what my own vehicle look like. I wasted 40min for them to locate my vehicle. The 2nd I took in a 2014 regal for a A/C check up. They diagnosed the vehicle and said it was the compressor, paid a little over $1200 for parts and labor. Took the car home and 2 days later no A/C . Took back to the dealer and you guys checked again and said it was the condenser. But did not want to fix after they had fixed and replaced a compressor that didn’t need to be changed. I still don’t have A/C. I’ve thought about taking this to my local new station..

Fr
Review №90

Amazing service at the oil service department! Especially from Marlena. She took care of our car and provided 5 star customer service at every step! Very quick and attentive.I will continue to support Yates Buick GMC and have my automotive needs taken care of. Quality work is a very high standard here and satisfaction guaranteed.

Ga
Review №91

Returned due to lost lugnut on passenger driver side tire from previous week oil service.It took 45 minutes to an hour to replace and confirm torque on other nuts.Oil unexplainably got changed again.Makes a customer concerned about what actually is being done to vehicle.I had to confirm torque and oil level personally after visit.

ic
Review №92

Katelyn was great! Helped us with buying our first family car, made the process so quick and simply and was so attentive from the moment we arrived to the moment we left. Great experience!

Al
Review №93

My husband and I decided to purchase a new SUV for our family. After much deliberation we settled on the GMC Acadia. I reached out and made contact with Roy. We discussed everything upfront from what we were looking for to finances. He even took a personal video of the SUV as we live 30min away from the dealership. When we arrived he was ready to do our appraisal on the trade-in and had the vehicle pulled up and ready for a test drive. We completed the credit application, discussed bringing the cashiers check for our down payment in a few days later, and were set to go! Very efficient and friendly. Next was Brandon (?) in finance. He was very friendly and great with our kids. Had crayons and papers ready to go for our son so we could sign the documents. 10/10 would go there for every purchase and service. They were amazing. Professional, friendly, and knowledgeable.

Br
Review №94

Marlena was so awesome with my visit! She took great care of me with my vehicle. Truly an awesome experience. Highly recommend. Ill use Marley for all my service needs.

Br
Review №95

Christian Balverde Rose was friendly and great to work with ! He treated me and my family great and Listened to our wants and needs ! We are so happy with our new GMC Sierra Denali! He made our car buying experience Awesome! Thank you! 🙂

Ka
Review №96

Marlena has great customer service skills. She explained everything and was very helpful.

Ka
Review №97

David was great and explain everything we ask. Excellent customer service. Polite and courteous. Good experience.

Ka
Review №98

This has been by far my best experience at a dealer, at first I was really nervous due to the fact I’ve had not the best experience at a past dealership. But due to me being a new mommy it had to be a must. I like to thank Justus and Sean for being so helpful. Justus was really patient with my husband and I. Showing us cars in these Az heat. And really interested in helping us find a vehicle. I didn’t think we would buy anything and now I’m leaving with an Impala! (:

sc
Review №99

Great experience! Sean did a GREAT job and Went above and beyond to get me the car of my dreams! He made everything so easy and had a great sense of humor. If you are in the market to buy a vehicle, please see Sean! He is honest and dedicated!!! Thank you Sean!!!!

Cl
Review №100

David was a great sales person to work with. No non sense and a smooth truck purchase. I have purchased several vehicles in my lifetime and this was by far the best car buying experience. I would recommend anyone buying a vehicle to come here. Go David!!

Information
100 Photos
100 Comments
4.4 Rating
  • Address:13845 W Test Dr, Goodyear, AZ 85338, United States
  • Site:https://yatesbuickgmc.com/
  • Phone:+1 480-795-7563
Categories
  • Auto parts store
  • GMC dealer
  • Auto repair shop
  • Buick dealer
  • Car dealer
  • Used car dealer
Working hours
  • Monday:10AM–6PM
  • Tuesday:8AM–9PM
  • Wednesday:8AM–9PM
  • Thursday:8AM–9PM
  • Friday:8AM–9PM
  • Saturday:8AM–9PM
  • Sunday:8AM–8PM
Offerings
  • Car rental:Yes
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Debit cards:Yes
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