Amazing customer service- Laura & staff were very friendly, knowledgeable & kept me posted on my vehicle’s progress. Extremely happy with the repair- I highly recommend them

My daughters New car was hit and I took it to Caliber Collision and couldn’t be happier with the results. I got updates on the process of the repairs and the car was definitely ready on the date I was told from the very beginning. When I went to pick up the car someone went outside and went over all the details and we tested everything out everything worked out great. I would definitely recommend to get your car fixed here. The staff was very kind and friendly.

The estimator could care less about telling you anything. Has a better than though clown show attitude as well. Best response from team members... we cant promise you anything which seems to be a common slogan and theme.Highly recommend finding a much better place where customer is king and they treat you like a real customer.

Representative (Brian) was very courteous and knowledgeable. The repair time that he gave me was much better than I expected, based upon work at other shops in the past. He delivered the vehicle ahead of schedule. No sign of the original damage was evident. The vehicle was returned in very clean condition. I would highly recommend this business.

Good work in general, but it took this shop SIX MONTHS to finally remember to order a 4X4 decal to replace the one that was originally applied back in 2/2021 upon completion of the body repair/paint. The shop manager tried to convince me that the initial placement of the decal was correct, even though it was placed EIGHT INCHES higher than the passenger side decal. I called repeatedly thoughout the six month period. I was told on two occasions it had been ordered, only to find out on the next follow-up call I made that it HAD NOT been ordered. The other four occasions I was told someone would call me back. Never received a follow-up call from ANY of those four initial calls.They finally ordered the decal in July and notified me in August that it had arrived, thanks to a young man named Jacob who stayed on it until it actually came in.Good luck!!

A body shop should return a vehicle to its owner in better shape than it was dropped off in. Originally, I was a little irritated that the interior clean up job was terrible and thought my Yukon was just left in pieces in a dusty warehouse for 3 weeks and someone used a dirty rag to attempt to wipe up the inside before I picked it up. Upon hand detailing the car myself, I found multiple areas on the interior and exterior trim that were badly scratched and gouged out from whatever clamps they used to take my vehicle apart. I am shocked that this is the level of service I received from such a well known and often advertised company. I would not recommend.

Extensive hail damage required serious efforts by Brian and crew to stay on top of the supply chain for parts and do a super job on the body work.Rental coordination and the return for additional work to complete adjustments were handled well. Even returning the vehicle to my home after hours.

I was really impressed with the responsiveness of the Caliber team. They kept me advised completely along the way to the final delivery of my damaged vehicle. The finished product exceeded my expectations.

Tim was awesome. Kept me in the loop and even stayed after they closed so I could pick my car up after work.

Dawn at Caliber Collision performed an excellent job on the repairs of my Camaro. She kept me updated and provided a great customer services and front desk did too. Very happy with their work

Theyre shop Mgr., Tim, took extra care to help me solve my problem. God bless them all.

Very professional and courteous, provided superb customer service. I highly recommend Caliber Collision of Georgetown, TX. Mr Jeremy and Mr Victor provided outstanding customer service. The entire staff, crew and front desk are very friendly and dedicated workers. MsMelanie at the front desk provides service with a smile. Thanks for all the support.

They did an outstanding job. They handled all the documentation and helped with a rental car and worked well with my insurance.

Because of a recent hail storm, I took my truck to Caliber Collision, Georgetown for repair. My advisor, Lora was more than OUTSTANDING from start to finish. She kept me in the loop on the status of my truck during the entire process. When I called, she answered. If you know body shops, many of them avoid customers who call often looking for updates. Lora took everything in stride, was courteous and PROFESSIONAL. She texted me status updates and set my expectations from the inception of our encounter. Due to the storm, she explained that thousands of vehicles in the area were impacted, causing a significant delays in parts and trades such a glass and glass companies. When Lora was out of the office, her manager Jeremy stepped-in and assisted me with my truck. He too kept me informed on the status of the repairs and did everything within his control to ensure my truck was complete to my standards and timely.This undoubtedly was the best experience I have had with a shop. The leadership (Jeremy) down to his staff (Lora) and the front office personnel made my experience great.Thanks everyone for your help. If I am in need of automobile repair service again, I will bring my vehicle to this location.2019 GMC Sierra Denali

Caliber and customer representative Lori were most excellent in getting me and my truck back on the road again and in perfect condition. I was kept well informed as to the progress of repairs and given a detailed explanation of what was done. Lori would not let me go and was adamant that I was happy with the work performed on my Ram truck. Great service.

There great guys owner is a straight shooter I have been going to them for 7 years never had any issues or complaints.

Great shop. Very professional.

Great people. Shot you straight and got straight to work.

Professional service and superb workmanship. We have used Caliber in GT for several vehicles.

The whole staff was incredibly helpful and friendly. My car got vandalized and they were so quick to get my car in and fix my car and they matched and blended the paint perfectly with the new door and panels. They got all of the dents and scratches out too and they replaced my tint to match the other doors too! I worked primarily with Danny and he was incredibly knowledgeable and helpful with the whole process not to mention a really personable and kind person. I would highly recommend them for quick turnaround, professional and friendly service, and high quality work.

Worthless customer service! USAA referred me to Caliber for a collision repair. Made an appt 2 weeks out and showed up and checked in 15 mins early for a 10am appt for a walk around inspection. 1 hr and 15 mins later I left without being helped.

I am very happy and pleased with quality of work and service! I was keep informed of work process the whole time . The people where friendly and helpful, especially Lora. It was a pleasure working with her.

I was completely dissatisfied with the customer service experience at Caliber Collison and it specifically had to do with one terrible service advisor. Reasons why include general lack of knowledge regarding the repair status of my truck, slow response time (usually 5 hours to reply) to questions and vehicle updates, and status updates stating the truck would definitely be ready were untrue on 3 separate messages, and finally not taking responsibility and blaming others when she lied about the truck not being ready. She also discussed personal issues about herself and the manager having covid, thats just tacky and a sad attempt to get sympathy for providing poor customer service. Truck estimated ready date 6/16/21, we dropped it off 6/4/21 and didnt get the truck until 6/29/21. That is after I contacted USAA and they spoke to this individual at Caliber Collison and then I spoke to the regional Manager.

I was very satisfied with the customer service and the quality of work. I would come back and recommend it to others.

Amazing Experience, quick repair. They work very closely with Enterprise just down the road.

Great services, excellent work, professional team made this hair repair adventure seamless on my end

Friendly and knowledgeable staff. Awesome and fast service. The manager went above and beyond expectations to meet my accommodations. Met me at the shop on a Saturday even though they were closed and offered to stay late so I didnt have to miss work. I would recommend Caliber Collision in Georgetown to friends, family, and colleagues. Special shout out to Chad and Janina! You guys rock!

Everything was handled very professionally. Friendliness and helpfulness alone put me at ease. And, of course, doing quality work in a timely fashion is appreciated! Please see Lora Hughes for competent, caring, and quality service.

The manager Jeremy must not be interested in customer satisfaction. I had concerns and was directed to him by the service advisor. Ive called three times this week, left messages via voicemail and his staff and still have not received a call back.

This is the most patient and thoughtful group of people I have ever dealt with. After having a couple of doors replaced from a somewhat minor collision I kept going back because I heard “noises”. As it turned out it was a loose roof rack. Each time I came in they were so helpful and accommodating and were true to their word about their guarantee and wanting to please the customer. Thank you Caliber for putting up with me.You are the best!!!!!!

Great experience with this Caliber location. They were able to give us a good quote quickly, kept us informed through the process, delivered on time, and we were pleased with the repair. Would very much recommend Caliber for body work.

They fixed hail damage on my Jeep. Very professional, and they did an outstanding job fixing the hail damage. I want to give a big thanks to Lora, very professional and informative.

I was taken care of immediately, I would recommend them to my family and friends. Everyone was very professional and friendly which you dont find often in businesses now a days.

Excellent body work and attention to detail

I did not take my car there yet, the team was very friendly and have me a quote with no pressure. The quote was fairly good price. Right in the middle of the others I got in the area.

USAA personnel where all freindly and very informative.

I needed a simple rear reflector replaced on my car and when I contacted them they were very nice but their estimate was $500 for such a simple repair. They wanted to charge me for a pre and post diagnostic test that cost $200 and they required that they provide the part even though I can buy it online for much cheaper. I decided not to go with them because of how expensive they are. Instead I am supporting a great small car repair business in Georgetown who is only charging me $90 for the labor and I can provide the part. This repair is so simple that I refuse to pay the extra costs for no reason. Maybe if youre doing a bigger repair this place would be the right place to go, but if its something simple then dont waste your money. Go support a family owned business who will charge you a fair price.

Caliber Collision in Georgetown is a great business for body and Paint repairs! Highly recommend them to anyone needing service. They were great with daily updates and finished on time.

I can’t speak highly enough of the quality of service and the employees at Georgetown’s Caliber Collision! Their technicians and staff were informative and prompt in their communication as additional damage was found beyond the original estimations. Lora Hughes went above and beyond to get the repairs completed in a timely manner. If you need service for your vehicle, I highly recommend them.

Customer service is excellent but Im very disappointed they didnt use matching parts.Update 4 months later, part of my front bummer that should of been replaced with a new part is falling off my truck because substandard parts were used & corners were cut to cheat customers out of insurance money. 100% unsatisfied with their work dont use them unless you want bad parts.

After a collision, they were able to work on the vehicle intermediately. Even with an ice snow storm that crippled the area, the car was ready only a few days after promised.

5 days late having it finished and didnt bother to let me know it was going to be late. Missing parts from a previous repair they performed. Bad at returning calls.

Had a good experience here. Joe Reyna was helpful. Got me in and out quickly, and I was super happy with work on BMW M3. I recommend this location.

My experience was wonderful ! I was kept informed every step of the way. And my car looks brand new. They even cleaned out the inside of my car ! Top notch service!

We were very satisfied with the work done and timing.

Mike, Chris and the office staff we fantastic! Easy to deal with and gave me constant updates via text. Had hail damage to my truck. The truck looks brand new after they worked their magic.Highly recommend the Georgetown location!

Laura was so helpful and kept us informed to make the process easy.

Very friendly and informative. They kept me posted on the progress of the repairs and had it ready ahead of schedule.

No one likes to be rear ended but the good news is Lora at Caliber Collision in Georgetown Is just the person who can take all the tension and worry away! She was so great at keeping me informed of my car’s progress while at the shop! They even fixed it ahead of schedule! I cannot tell that I was ever smashed into!!! Best Car service!! Best Customer Service!!!

Great customer service! Courteous and professional!!

Have used Caliber to repair hail damage twice now, and the results were outstanding. Excellent customer service and attention to detail. Most recently had the front end (hood, fenders, grill) of an 03 Tacoma repainted due to fading and rock-chip damage. Again, beautiful work by Andy, and the truck was completed ahead of schedule. The truck looks nearly new. Lora kept me updated on the job daily including pics of the progress. Thank You, Lora!

Melanie was so very helpful and knowledgeable. I would highly recommend this place.

Great experience at caliber collision! My advisor, Lora, was wonderful; thorough, kind, and attentive. Had a bumper replaced, and it looks great. Definitely would recommend to anyone!

Great job, exceptional service...thanks!

Professional and clean collision repair shop. Excellent body and paint repair in a reasonable time

I was very impressed and pleased with their customer service and quality of work. Lora did an outstanding job keeping us informed in every step of the way, she answered every single question. I will recommend Caliber Collision above any other repair facility.

After I accidentally backed into our boat in our driveway with my 2002 TBird, that I baby and holds sentimental value, I was devastated to say the least. I didn’t want to put “her” in a shop with just anyone treating her as just another car so I chose Caliber Collision in Georgetown. They immediately understood my feelings and treated my car as I would have. They took it in and got it done quickly so I didn’t have to worry or be without it for long. They texted me daily with updates, called when needed- made me feel completely comfortable. I was so worried about having to have it painted and matching (my father painted cars so I’m very particular) and it looking the same. Wow! I was so impressed with the way it turned out. This isn’t my daily car. It is a collectible for me. It was important it be show quality. And it was and is. They did a remarkable job!! My car and I are both extremely happy. I’d choose them again in a heartbeat. Just hope I don’t have to 😊

Spent the last week trying to get an answer to when they will finish the job. No answer yet!

From the moment I arrived at Caliber Colllision in Georgetown Tx, I was treated in a very professional and personable manner. The receptionist was amazing and really went over and beyond to help with my rental. Lora assessed the damages to my car in a quick and thorough manner. I could not believe how quickly they completed the repairs to my vehicle and it looked like new. I am very fortunate to have had Caliber Colllision repair my car.

Great service and my car looks fabulous again! I loved getting text updates and the regular follow up. I worked with Lora and she was fabulous.

I was very pleased. Everyone was very knowledgeable and courteous.

Caliber was great. They were friendly and had good communication with me, my insurance and the rental car agency. Highly recommended.

Everyone was extremely friendly and understanding of the fact that I didnt know the procedure. They didnt mind that my kids were talkative and wanted attention. Jackie at the desk even watched them for me while Joe and I went to do the inspection, both for the estimate and the pick up. They coordinated with the rental company and made the call to have me picked up when I arrived to drop off my car as well. My car was in and out in four days and looks wonderful. They even washed it and vaccumed the inside, which is something I did not expect. Over all I could not imagine a better experience. I have never had to have work done on my car before, but after someone backed into my parked car I am supremely grateful that Caliber in Georgetown Tx was the repair shop their insurance picked for repairs. If I am ever in need of repairs again you can be sure I will be going back to Caliber. Thank you to Joe and Jackie for making it simple.

The initial evaluation outlined all facets of the damage; visible and possibly unexposed. All questions were answered thoroughly. Repair progress was reported regularly and the vehicle was ready for pick up as scheduled.

My car required body repair and Caliber Collision did a great job fixing up my car. They performed a thorough estimate and carefully went through it with me. The office manager coordinated services with a car rental company. My car took the estimated time and was returned in beautiful condition - AND they practically detailed the interior and exterior of my car! I recommend Caliber Collision.

Repaired the windshield of My Hyundai Genesis in a highly professional way with sincere interest, and proficiency. Quality and timing of repair exceeded expectations. Highly recommend Caliper Collision.

Good outfit, pleased with work - very difficult to communicate with, however, once they had my automobile - if I should have to have repairs again, I will be doubly sure I have someone somewhere who may have some idea of whereabouts and approximate schedule the vehicle.

Slimy and condescending. They only seem to care about making a profit.

Miguel and his team did a great job from start to finish. Ive been to a few other caliber collisions and this one by far had the best service and local feel. Thx again

I have taken my car to be repaired at this location twice in the past 6 months. I was rear ended in November and then again in May. I am extremely satisfied with their service and overall repairs of my car. My car looks like new and like nothing ever even touched it. They kept in touch with me and kept me updated about the whole process. I would highly recommend this repair facility and will be back again if I need repairs. The staff is friendly and very professional.

Hail damage experts.

Continental Collision was an outstanding experience. I recently was hit by a deer and took my car to Continental to be repaired. I was extremely pleased with the professional, courteous and timely attention Michael Fleming and the guys working on my car provided. I highly recommend them. My car looks like new.

Great great great customer service. Bryan and Chad are outstanding. Just tirelessly taking care of every customer whim and wants. Wow amazing amount of energy.

Excellent work, communication and customer service.

After the initial quote and repairs they found that the frame was 3mm off and had to take a few more days and requote to repair the offset. They did great work and glad they didnt take any shortcuts. The guy who helped me said, If we wouldnt send our Grandma home in it, we wouldnt send you home in it. His name is Robert Ferguson. My insurance and rental companies all worked with perfect synergy to make it an overall great experience. Highly recommend.

The group at continental collision made a difficult time with 2 vehicles damaged as smooth a process as could be. They offered excellent service, great advice, compassion, and demonstrated a caring attitude. I would highly recommend their services to anyone in need of auto repair!!

Great experience.I dont write reviews normally, and Im skeptical of overly positive ones. However, I wanted to share this experience.My truck was damaged by a different repair shop in late August. I had been going back and forth with insurance and body shops for months and I just wanted it fixed. Anyone that has been in that situation knows what I’m talking about. It just drags on and on. When I was ready to give up my wife found Caliber online and recommended them based on the reviews.When I showed up I had a brief contentious conversation with the front desk, but that was my fault. I was very stressed that day and uncharacteristically impatient. I was expecting more of the same that I got from the other places. However, Keith came out to look at my truck and immediately put me at ease. He was friendly and knowledgeable. He also confirmed my suspicions that the truck should have been totaled from the beginning. He pointed out things I had asked the other shop about, but dismissed. The cab had body damage which the other place didn’t quote, and the side panel of the bed can’t be sourced. (I know because we looked for one too). Keith was fast and kept me updated along the way, which was new to me because I had to hound other people. A new adjuster from the insurance company called me within a couple of days and didn’t question Caliber’s assessment. He looked it over with Keith and agreed it was totaled, no question. He called the next day and went over my options and we were done.I kept the truck, but still asked Caliber if they could repair the tail light so I could get the truck inspected. The repairs were quick, and they texted updates to me throughout the process. They even washed my truck inside and out, which I don’t even do since its a work truck and covered in dog hair from my dog riding around with me.All in all it was a great experience, which is rare these days. I’ll definitely go back to them in the future.

I had a great experience with everyone I encountered at Continental Collision, from the nice lady who answered the phones to the gentlemen who repaired my truck. I received two calls in two days keeping me informed as to the progress of the repair. They truly wanted to do the repair right, but also to do it promptly. When I picked my truck up it was cleaned than when I bought it!

For this being my first time getting into an incident, Georgetown Collision took care of everything. Walking in, everyone was so nice and answered all my question that I had, not to mention waved my deductible. Got my car back today within the 30 days as promised, and my Dodge Charger look BRAND NEW!! You would never know that my front fender was damaged! And on top of that they detailed my car. They kept me updated through it all. Definitely recommend them to anyone and If something like this happens again I’ll be sure to go back

I just moved to town and needed help with my front bumper. These guys were so amazing, he looked at it and said he could pop it back in for me free of charge. Very honest place, I will definitely go back!!!

Brought my car in to get it fixed after being in an accident. i was very pleased at how well they took care of me and my car. they kept me updated on the status and were very friendly. i would recommend them to anyone who needs body work done on their car.

I would recommend Caliber Collision to everybody, great group of people and worked extremely hard to get my car that was almost totaled back to brand new, it took 2 months but it was worth the wait . I couldn’t have picked a better place . Thank you Jay, and Jason for always keeping me updated with my car ! You guys are excellent.

I brought my convertible here after I had some damage to the front driver side. The front desk staff and the person who gave me the original estimate provided great customer service and were able to work me in the same day! Unfortunately, when I picked up my car a week or two later there were issues with the work and my complaint was not initially well handled by the office managerial staff. I spoke to the general manager Mr Rick Robinson, and he personally handled my concerns right away!Every business will run into problems but the care and consideration that was shown from the GM was clearly reflected by the majority of the employees and in the resolution of my concern. Will definitely return and recommend!

Very disappointing experience... guy by the name of Jason bucked up to me because I was trying to clarify the situation of my vehicle who someone else hit. I requested to speak with a supervisor. After explaining the situation with my vehicle the supervisor was very demeanoring too. I ended up taking my vehicle to a new location. I shouldnt need to go to multiple locations to be treated like a person!

My vehicle was hit and run while in a parking lot resulting in damage to my rear quarter panel and bumper. I contacted Caliber and had an estimate completed the next day. They received approval from my insurance carrier to proceed w/ the repairs, I dropped my car off on Monday and by Thursday by vehicle was back in my hands. The staff were courteous, the vehicle looks as good as new, and I would have no reservations in recommending Caliber to others.

Lora was awesome. She Greeted me, did the inspection, made the quote and kept me updated as the repairs were being done.

They were great, offered to help me

I believed that the colors would eventually match but they do not after a year. I would compare them to a econo type of place. Heard bunch of excuses. Unfortunately the car got scratched on the bumper due to personal health issues so I cant have them repaint it and fix it. This made the gf very sad due to this car being her baby.

Would not be coming back. Poor work and someone stole an item from my vehicle, the company did reimburse me.

The lady inside was super rude. We tried to get a ride to our next destination that was 10 minutes away and she said she didnt have time. The girl at the customer service desk when you first come inside was nice though.

My husband was heart broken when somebody hit his Raptor in a parking lot. We took it to Continental, met Mike Fleming and felt at ease right away. He understood how important doing it right meant to us. Mike and his guys made our Raptor look like it did when it rolled off the showroom floor. It was a difficult repair involving a graphics match, Ford special bed liner match not to mention the metallic paint that has flecks of every color in the rainbow! It was all done to perfection. Mike kept us informed of all progress, invited us to come by to inspect the repairs along the way and dealt with the insurance part of it for us. I would recommend Mike and Continental Collision to anyone!

I highly recommend Caliber Collision! Great team of people. Miguel Valdez helped me out with the bumper damage on my 2016 Silverado.

Nice work

Didnt have a good experience with these guys. The management are all old, slow, and technically illiterate. They dont stand behind the quality of their work. They do great body work but are otherwise unreliable.

Nobody ever called me back. Taking my business elsewhere

I have been using Continental and Mike Blank for years. This body shop is amazing and always goes the extra mile to make the process smooth and easy.

I always have a fantastic experience with the team at Caliber Collision.

They did a great job fixing the side rear of my SUV. It looks like nothing ever happened.

I wouldnt recommend using caliber collision. During our visit the staff was very friendly and the customer service was great. Initially I was very happy, until I got home and discovered my car wasnt put back together properly. The intake housing was just sitting there, it wasnt bolted on. The bolts on the skid plates were all COMPLETLEY stripped and some were missing. The inner fenders were also missing fasteners. The body work was done well and looked like new but it was so troubling to get my car back in an incomplete state. I feel like the attention to detail was lost and its a bummer to have to purchase a new skid plate to replace what was damaged. Im hoping this review can serve as a reminder to your staff to double and maybe even triple check all the bolts you loosen and be sure to tighten them up before you release the vehicle back to the owner.

Car was repaired in a timely manner! Miguel and Bobbi were alot of help!