I dont recommend them anymore to expensive and when you call for road service united tow leave you waiting 3 hours and lies. Texas Triple AAA awful service. California the best services.......

AAA gave me everything I needed to make my travel Arrangements. I was very happy with all the information she provided. I feel very comfortable now planning my trip thanks again to AAA.

Cant say enough good things about these guys. The handled my classic car with care. Made sure we got everything wrapped up at the mechanics and when out of his way to made sure we had the right info to submit the insurance claim.Wonderful customer service!

This office has a convenient location. Staff is very helpful and polite. They will explain in detail how things are supposed to work, and if something goes wrong they will go an extra mile to fix it. Calling them may be an option but visiting the office is always a pleasure. They have good maps and travel guides. They make passport photos and can notirize documents.

I was a member for over ten years at the AAA at the Levon DR location in Garland Tx. My insurances for my car and rental were coming up for renewal this summer 2021 . I was quoted a renewal price on my auto insurance from the AAA location on Lavon DR and was sent the quote . When I called back to renew, they reneged on their quote, even though they looked it up on their own computer, they wanted 75 dollars more than they quoted for my yearly policy which I alway pay in full. They would not honor their quote and would not give an explanation . They did acknowledge that a lower quote was given! These people at the AAA on Levon DR in Garland Tx are deceptive, dishonest and are reprabates. Do not trust these people!Mary

Great staff I enjoyed my visit.

Awesome staff incredible customer service. They quickly signed me up for my AAA membership and helped me map out my RV trip to the Grand Canyon. AAA is a must have and the Firewheel in Garland, is the BEST!!!!

Evan was great quick well mannered and got me together 👌🏿🖐🏿

Theyre a horrible insurance company. We signed up by phone with them and I dont know how they excluded rental car on our policy. Also, their roadside assistance is a joke. You wait 6 hours or till the next day for help. If you end up getting help elsewhere then the driver calls you up and fuss you out for not being there 6 hours or a day later.

Went to get a quote from AAA nice clean environment and the agents made you feel welcome

Very helpful and pleasant as well.

Always great service

Be careful when you going for your insurance. The agent will make you do the insurance with low cost. After few days you will get call that your premium will be high. Unprofessional

She guessed my question and when I asked whom can I speak with that would knowShe just gave a 800 numberWhen I started with AAA my rep just guest my yearly mileage because he didn’t want to wait until I got home. Turns out it made my insurance higher... (when I checked he was way off) I told him it was my first time purchasing insurance. I feel he took advantage of me. Just wanted to make the sale. I will no longer purchase their insurance. As soon as I am done with the year agreement I will seek elsewhere.

This is the worst company for home insurance! I would give them zero stars. Tornado hit my house and their adjuster didnt want to pay anything! I had to hire my own adjuster and they still dont want to pay. Do not waste your time with this company.

I called in for a battery charge but mid call, a friend came with cables. I told the agent that, and she understood. She said if it still didnt start or I needed more help to call back. She was lovely but this should not have been registered as a call. Ill file a complaint & have the call reviewed.

Always very helpful when I call.

Avoid this location for insurance needs. To begin with, the agent gave me a business card that had a non-working email and an incorrect phone number. Having had excellent service with AAA in three previous states, I wanted to stay with the same company. What a mistake. I told the agent repeatedly I needed a copy of the declarations policy ASAP for my landlord; it never arrived as promised (how could it with a non-working email?). I had to look up the Agency phone number after getting an obvious incorrect voicemail on first attempt. I called twice, received numerous promises but no declarations paperwork. I had to purchase an internet policy to placate my landlord who was going to force a policy on me that cost triple. I would give this location no starts if I could. Unfortunately, I am stuck with them for another 11 months. They may have a convenient location, but that is about it for insurance.

They are very cordial and helpful people. I am planning another trip. I have never been disapointed with their service. We got new passport pictures while there.

Rep was pleaseht and very helpful

Helpful, friendly people!

Needed an International Drivers License. In and out in 10 minutes. Process was simple and agent was helpful and friendly.

Friendly staff and genuinely good people

The servic that I recieved from this office was exceptional! Jonathan Is an amazing agent and answered all my questions with no hesitation and great knowledge of the product! Could not be more happy!

I got twick. They sent it to wrong address so they hand delivered it.

Looking for travel information and young lady was very patient and helpful!

Very helpful

Tow guy came quickly

Nice people and good service and fast. Thank you^^

Great help getting a trip tic.

If I could put half a star I would. Used AAA Travel for 1st time through AAA Garland. Worse travel experience I have ever had. If you have issues on a trip, AAA travel does not care about your inconvenience or emotional distress. They will search and find any reason to not refund any of your money. In a nutshell, bought package to Punta Cana, DR. For reasons beyond my control, late flight (Sun Country), BD Travel the airport transfer company was late getting me to Riu Republica Resort, had issues with getting a room and was sent to another resort in middle of night. Terrifying experience but was glad I had some place to stay. Was sent back to Riu Republica next day where friend joined me (which AAA Travel agent advised on how friend could join me in my room with her paying at resort), still waited for a room, so lost time on vacation and tone of vacation was ruined. While there and upon returning, reached out to AAA Travel and from that point communication was difficult and sporadic until my request for a partial refund was denied based on my friend joining me. The AAA travel agent was fully aware of my friend joining me and gave number to resort to work it out. This issue to this day has not been fully resolved.Do not deal with Kristin Newcomb-Travel Agent, Christie Larkin-Manager, Debbie Yater-Regional Manager. You will get nowhere.Also, beware of Pleasant Holidays Vacation Packages, Riu Republica in Punta Cana (not a nice resort), or BD Travel for transport from airport.

So I called this location yesterday. I just bought a new used car and the dealer told me i only needed liability for my car cuz i have cpi. i just wanted a simple quote. the asian lady just says oh no i cant do that its only two of us here very rude to me. i dont care if its only two of you there. that was VERY BAD CUSTOMER service! dont recommend going or calling here!!!!

This place wanted to charge me 6 times the price of a policy my policy in California 3 and $4,000 for 6 months youre not recommend them at all

The best friend a car could have love it

Great service!

Thank GOD, They were there.

The staff will go out of their way to help, they will even forge official insurance documents saving you time rather than doing it properly.A+ guys .. be sure to ask for Joe.

Too expensive

Helpful, informative visit to this office. Saved a lot of time and frustration by using my member benefits.

Yeah I went to a AAA location at Firewheel will over in Garland about a month ago to pay my bill that was coming up they actually told me that I was too early that they could not take my money I had cash that was really messed up very dissatisfied with him and Ive been with him now 10 years

After several calls there was no response

Great customer service 👍👍

Come on... its AAA

I will never come back there again my family and I was treated very badly customer service was bad had us sit for over an hr and when we said we go somewhere else the lady said ok and didnt give us reason why they took so long very bad place so think twice before you go there!!

Had everything you needed and more

Very helpful and friendly!

Had an accident took an hour for someone to answer the phone. Also last straw my husband called for a tow when his truck wouldnt start ended up waiting for 5 hours! Wrote the company and received no response. We will not renew or recommend.

Very helpful staff

Friendly staff

Not enough locations

I like it

Thanks