Solid store as far as other Zaras Ive been to.

I do like zara. They have good selection with good prices. I prefer to have off line shopping for my kids because all the brands have different size despite of they divided and organized by age. However only 3 cashier were working through 2floors on Sunday. The stor manager doesnt seem to care about consumers to check out. I was in kids section and 5 staffs were there for chatting meanwhile there were 10 people in line to check out in front of cashier.

Dont even bother!! The line is ridiculously long. They leave 1 poor cashier to the wolves, I feel bad for the cashier to be honest its not fair to them. Poor management who clearly doesnt care, manager walked around with no care in the world. How do you see an employee struggling and offer no assistance? Everyone waited an hour in line to be told after an hour returns are only downstairs, how about putting signs up? I wasnt getting off the line. So unorganized, store is messy. If you have a return mail it, if you want to purchase do it online, exchange dont bother return it by mail and buy it again, save yourself the unnecessary headache.

Im not sure what it is with Zara, every store Ive been to the line is ridiculously long like 30 mins to an hour long. And it always looks like a war zone clothes just everywhere. I dont know why I bother stepping into the stores anymore. If Im interested in buying something I just buy online. I used to really like Zara years ago. Now it just feels like H&M.

Went to Zara at Garden city on 08-11-21 before noon.The female manager wearing green outfit was very very rude and nasty to a customer. The customer told her that they need to reopen the fitting room to help prevent the long long lines.She told the lady that there is nothing that she can do. She is free to go shop at another store. It is not a must to shop here.I asked her about a price discrepancy. She said there is nothing I can do for u and walked away.I guess she failed to realize that we are the ones paying her salary.

28 July i went in store all by myself to buy some stuff at the store. while i was checking every what i grab at store to make sure i grab right sizes i put my phone right next to my bag and someone stole my phone in a minute . Nobody did anything at the store manager didn’t help me before police came she was so calm and seemed like she didn’t care . She didn’t even call police for me or anything…. ( just send me home ) i went in apple store cause one of the shopper was such a nice person she helped me to figure it out something. only apple store helped me to call police and report my phone as a lost so they can’t use it anymore . I am 20 years old girl ! In garden city without NO RIDE and NO GPS or Phone Numbers to call but if i will phone numbers it won’t gonna help me at all cause nobody cared about me ! I never been aggressive to black people but yesterday they treated me like nobody ( trash ) . They don’t let us to see cameras. or even helped me a little bit or even feel bad for me !!!!

Literally the most poor run place ever. The line for the register is at LEAST an hour long and every worker at the register is brain dead. They are incredibly slow and had trouble reading my receipt (the man was reading the price below the items saying my items did not match up to the price but the price is actually listened above the item). I have worked in a high traffic restaurant where we are trained to work QUICKLY and efficiently. There is literally no sense of urgency. I will never be coming here ever again.

This place is the WORST customer service, management. NO social distance in the store, rude and slow.... Please Do not shop here! One staff member say to my friend and I: She had no name how ridiculous! I would get fired if I respond like that! But this is part of their rights! if you know what I mean. Returns are horrific!

The employees here act like you are inconveniencing them when you need help. Just stay on unemployment if you dont want to work its that simple. Waited on line for almost an hour to find my cashier scrolling thru instagram while ringing me up. Completely unprofessional and their managers are rude and one waived her hand in my sisters face when she said shes been waiting for someone to help her for half an hour. I also dont understand why only two registers are open when the line wraps around the store.

I guess women really like this place. My wife had me return something for her and the line was ridiculously long. I know they sell mens clothing also, but the two times Ive been there I didnt see anything that caught my interest. It kind of reminded me of H&M, which is another store Ive never really liked. Not my taste, but then again, maybe Im just too old to appreciate those styles.

If I could give this zara 0 stars I would. Waited an hour to check out for a few things. Cashiers take 10 min to fold one damn shirt and 1 min to give you the receipt. 4 cashiers working and the like is outside the door. Ridiculous. Would not be coming back here. It’s like they get trained to be slow.

This store doesn’t deserve any star. I shopped online and 3 pants didn’t fit me. They were size S, I bought them again in a Medium size. So, I went to the store to return the ones that didn’t fit. When I was at the store I found a long line. I spend one hour and a half. When I finally got at the register the cashier told me that one of the items was used. I told them that It didn’t even fit me, I had to order it again in a Medium size. I show them my second purchase. They complain about it but gave my refund, but I felt so embarrassed. I would never shop at Zara again.

Due to the Pandemic, the lines are much longer. Be prepared for a wait or order online.I love Zaras

Great place for women & men clothing.

Workers do not know how to do their jobs, correctly. We had asked for a pair of size 28 Mom jeans. They had scanned the pants to say that the pants were not in the store so we had to order them online. After ordering them online, we found out the pants were in the store. We went back to tell them if they can cancel our order that we just did and they told us WE had to call Zara and cancel them. I called to cancel and they said I couldn’t cancel the order because it was sent to the store. It was said that the pants were to arrive at the same time because we order two. After so much stress and work, we didn’t even want the pants so we went to return them. Only one pants arrived and the other one didn’t. They had told us again that since we wanted to return it and that we just wanted a refund we can call Zara again. That they can return for us since we purchased with a card. We had called to return them to figure out they can’t return it. This has to be one of the worst experience I’ve had at a store because the workers didn’t know what they were doing.

Absolutely awful lines and staff. Waited on line outside before the store opened starting at 10:30. They were suppose to open at 11 and didn’t open the doors until 11:15. The line was down to Bloomingdales. Then waited on another 25 minute line to return. Absolutely insane. Staff is so slow and only have 2 registers open at a time. Please fix this problem and get better staff that can be helpful. This was a terrible experience.

The worst store you can be at. Do yourself a favor and never never go to the store. Find another Zara store in Long Island drive an extra mile and go. The employees are the rudest I have seen in any store. And lines are ridiculously long even on a regular day. Because they choose to close half the registers. Do not take returns on half of them. You will be in line for at least an hour or more.

Crazy long lines. Had to buy some stuff and return some stuff. Waited 15 minutes in line upstairs and then the security guy said to go down stairs if you are returning stuff. Line downstairs was even longer. such a waste of time. No wonder why all shopping is moving to online!

Longest lines Ive ever experienced. Chronically under staffed. No sense of urgency. Dressing rooms still closed. No separate lines for returns or exchanges. The cashier lines wrap around the store. Be ready to wait a minimum of 30 mins to check out. Minimum!

If you wanna wait an hour to do a return this is the place for you!Everything about this location is an connivence only two registers to make returns throughout the entire storeShopping in person is supposed to be quick and convenient but instead im always waiting 2 business days just being at this store. Very disappointing

The line extends to the door and there’s only one register.

Great clothes for a great price. Would of gave them 5 stars but their lines are way long.

Zara has a nice selection of clothes especially for children. The inside of the store is kept clean and organize. I appreciate the safety measures during this time but I was unaware that I had to wait on a line to enter the store. The weird part was when I came back a little bit later anyone can just walk in so it gave the impression that they pick and choose when to enforce this. During this second visit the store was crowded too. I just completed my goal and left.

Everyone was rude. Worst shopping experience ever. Dont ask for help they all will look at you crazy. To me the staff just look like a walking zombie. Go to the city you will have a better experience and better customer service. To me it just something for this location they give off funny vibes to certain ppl. If you know what I mean.

Just waited on line in store for 1hr 8mins to return three items and purchase another three. On a Tuesday. At 1.38pm.The line moved SLOWER THAN MOLASSES. We were on the upstairs line.The lady at the counter had no clue how to use the barcode necessary for an online return.Each returned item was security tagged there and then by her, also Re-hung by her, and out behind her.Then each of the three purchased items were slowly folded by her. Then each was placed INDIVIDUALLY into the bag.Ohhhhhh myyyy god MANAGEMENT PLEASE!!!!!Have an announcement apologizing. Have it every 15 minutes. Have a manager expediting Have other staff members re-tag and re-hang.Downstairs was no better.Zero sense of urgency.I’m aware my online purchase could’ve been returned by mail, but I deliberately wanted an in store return so I had the opportunity to buy more.Guess who won’t EVER do that again. Sorry Zara, I love you, but until you address and improve the service throughout the entirety of your Roosevelt field branch, you will not have business from me.Love from an exhausted, disappointed and disenchanted previously loyal customer. 💚

Decent clothing. Long line for no reason. Over an hour. If it werent for my niece bday. I would have left. About a 30 customer line. 2 out of 3 cash registers open

I would legit give zero stars to this store if I could. I went to the store today to return few items, I have a short term disability and I ambulate with the assistance of a cane. When I reached at the location, I saw that the return line was extremely long, I requested to speak to a manager in case I can be facilitated with the return. I was directed to a guy named Melvin, who was insensitive and made derogatory remarks towards my disability and stated “I am not going to let you skip the line and you shouldn’t come to the store if you can’t walk or wait on a long line,” he rolled his eyes and walked away from me. I stood on the line for about 2 hours with excruciating pain because my return has a dead line. I had no idea that Zara didn’t have a policy to assist people with needs. I later requested to speak to another manager and inquired regarding Zara’s policy’s on people with disabilities and Whether people “should stay home, if they use an assistive device.” I felt violated and was discriminated against based on my disability. Mr. Melvin is a disgrace to an industry like this and he should educate on treating people with respect and empathy because not all of us the privilege to ambulated unaided. I will never shop from Zara again because if a store doesn’t respect/honor people with special needs, I shouldn’t give them my business. So if you use have disability don’t bother going to this store because Mr. Melvin will NOT “let you skip the line” and you “ shouldn’t come to his store.”

Good Prices! Watch your mirror !

This probably was the most unorganized experience for me in a very long time.I accompanied a friend to return an item. The lines in this store are not only extreme long, there is absolutely nothing done as far as safety measures during covid 19. There is no social distancing enforced and nothing done to remedy the long lines. Whats worse is there are different lines for different things. A lady in our return line wasnt told that line was only for returns and she waited in it for 45 min before she learned it wasnt the correct line. Then she ended up having to wait in another line. Something I def wasnt going to do. THANK GOD I didnt have to be in there for anything but moral support because I most certainly would have kept that item til this day and been a very unhappy customer. I am telling anyone who actually cares about their products, BUY ONLINE! SAVE YOURSELF!

The sales associate told me that I can return an item online if I purchase it online through them, but that was false info. The reason I wanted to return it online is because they always have huge lines here with one person working the registers. Bad service!

Treat this one star as a Zero. Despite NY opening up as more citizens receive the vaccine, this establishment continues to have their fitting rooms closed. The lines to purchase /return are an hour & 1/2 to 2 hours wait. The managers are completely oblivious to their ridiculous long lines and can absolutely care less. Here’s a tip for you ZARA, opening up your fitting rooms will minimize your ridiculously long lines! And dont event attempt to say it’s “for the safety of your shoppers do to covid” while customers are literally 1-2 feet apart in line.

Customer service is atrocious. There is no reason in today’s day and age where I should be on a line for more than 30 mins plus! Please do better!

The store was closed on the Saturday before Memorial day stating that they were having issues with their air conditioning. They claimed they would open later, and had everyone outside waiting for hours. It was ridiculous. The employees were in the store walking in and out. Whenever someone wanted to ask them a question they wouldnt respond and rudely shut the door in peoples faces. A lot of people wanted to return items; including myself and were unable to.

Their lines are way too long spent 40mins on a line to do a return. Due to covid they arent allowing try on. Therefore, there are more and more people returning items. However, the cashier was sweet and efficient.

Large line, yet only a couple of employees on register. Really?! This isnt a club in NYC...it doesnt make you look more enticing, especially cuz Im not 25 anymore. Just need clothes and need to get out of the store within 45 min. Not too much to ask. Plus, got a pair of pants for my daughter and one leg is visibly longer than the other. Um, no.

The worst zara store. They didnt let me in saying that the store will be closed in an hour. I told the staff that I am not there to shop, I drove an hour just to return 1 item but still didnt let me in. How long do you think will take for 1 time to be returned? 1 minute? 2 minutes? Ridiculous.

WORST ZARA EVER !! I went and waited on the line for 45 minutes. Only 2 cashiers on both levels and non in the men’s section or the kids . The customer service is terrible nobody helps you or asks if you need help . This is the worst Zara I have seen in my life DO NOT SHOP HERE

Waiting an hours to check out, the cashier taking forever to ring to bill, and they don’t allow you to return or exchange without the receipt even you have the credit card used .

Lines are too long, fitting rooms are still closed. Everything looks run through and the thought of going back to stand on the long line just to return something that doesnt fit ( because you cant try it on) is exhausting

Worst shopping experience I’ve had in a very long time. Waited on line for over an hour. Extremely understaffed and disorganized. Manager seemed to ignore multiple complaints from customers asking for more staff on registers. This is a prime example of why people have turned to exclusively online shopping.

One of my favorite stores

Need to return something? Lol, get ready to wait 1-1.5hrs ... its funny though because when its my turn in line; my returns take 3 seconds

It doesnt make sense for a line to be so long all the damn time.

One of my favorite new store .. specially the perfumes .always get brand perfumes from stores like macys or boutiques .after watching many youtube reviews try Zara 0.9 & Warm Black ( men under $20 each 100 ml ) ..both are amazing considering price tag & quality .women perfume Zara Forget me not ..Zara No3 woody Zara Red vanilla were given to three different friends and each of them put good words adding they love it and never knew Zara have this good perfumes ...this particular store which is located at Roosevelt Field mall dont display all the Zara perfumes ( actually Zara comes every year with 40 new perfumes ) Zara even dont have tester on desk .To get the desire perfume you have to asked any employee ( all of them I meet were very polite & professional they will guide u ) when I didnt find the perfume I was looking for I asked the girl employee ( might be a manager ) Dont you carry men perfume I see only few boxes in display rack ..? She said tell me which one you want I may get it for u .when told she went inside somewhere and brought the exact all with seal wrapped boxes .so if u dont find at display asked the Zara People they might ve stored in back ...Right now I m so happy with Zaras perfumes that I give most of my friends ( girls ) the most top 10 .and gets thanks and appreciations ..try guys u will never be disappointed but first check youtube videos and reviews so u know which perfume is better ..thanks and good luck

One of the worst stores with horrible return services.... huge lines for return with no separate service for return it takes hours to go through the process.. when tried talking to manager she didnt even bother to do something about the situation!!!! They really need to make the return service more accommodating where people dnt have to wait for hours in line.

Worst experience in my life! I wanted one hour in line only hear at the register they only taking cash. Then the other line only taking people with zara app! This is unacceptable ... management please contact me for more details.

Very poorly managed store. Employees are unprofessional and rude. Managers are extremely arrogant and not helpful at all. When I asked for the name of the manager employee replied by saying that she can not give out of name of the manager. Always a bad experience coming at this location.

Great place for clothes I always find some hidden gems in here. The lines are too long sometimes pre coronavirus and post coronavirus. That definitely needs to be fixed. I have passed on some items due to long lines in this store.

Idk why I cant give 0 stars, rudest staff by far and ive been shopping here for years, they will ignore you like you’re inconveniencing their day asking for help, all look miserable and even worse now because covid, in store pick up people are rude, cashiers are rude and managers walk around like theyre on a mission when theres people who need help on the floor, just order online because these people are not worth it

HORRIBLE, the cashier takes their sweet time, 2 cashiers open and a line 1 mile long, the fitting rooms are close so customers are forced to return a lot of stuff and for sure Ill never shop here again

Theres usually a long line, but once you get into the store, its worth it, theres a wide variety of styles and theres something for everybody.

Horrible customer service. You have to wait online to return your items at least an hour. 2 people only working on the cashier desk... the line goes around the store. Insane I will never go back to that store.

Lots of nice styles. Great prices. I just have to remember that these are not forever clothes. Material is only for a season or 2

The place is an absolute mess. I tried asking for help but they completely ignored me. One worker I believe their name was emily was so rude. I had higher expectations for Zara.

The line to return or exchange items is insanely long. There were only 2 people at the register. I wanted over an hour to return one item.

Know one should have to wait on line for more than a hour to return a dress, this place is extremely unorganized, absolutely disgusting!!!

This place has a good selection of clothing. I bought their jeans and theyre super comfortable though I thought they were a tad pricy. Each one was 49.95 dollars so I bought two jeans for 105 dollars after tax .

Awful awful awful. This store is a complete joke.

Nice place to shop.

The staff is so rude and they stop letting customers in 30 minutes before closing. Update your hours its ridiculous customers come all the way to the store just to be turned down and told back to come tomorrow horrible customer service

Long line to even get into the store. Long lines at the registers. Staff wasnt knowledgeable.

Good prices and designs

The store is large, bright and has a womens, mens and kids section. This location, Roosevelt Field mall, Garden City is usually crowded with customers, but the lines move. Now getting to the floor associates and a manager by the name of Marissa. On October 4, there were people waiting to get in the store, around 7:05pm, and people waiting thought the doors were closed due to maximum capacity at any given time. There were customers inside and the associates inside who were walking around the store, and clearly saw the people waiting outside, did not have the courtesy to let the crowd know they were closed. When the door opened to let some people out, the crowd proceeded to try and enter and were rudely told the store was closed and to look at the store hours on a sign posted outside. The sign at this point was covered by some people in the crowd waiting to get in. The woman who addressed the crowd rudely, then rolled her eyes and shot the door. I asked, when she opened the door back up, whos the manager and what was her nameThe manager was Marissa who was rude and rolled her eyes. She clearly does not need to be a manager and needs to go back to customer service class 101 and take a refresher course because her skill level is minus zero! Then on October 7, around 6:30 pm, all but one floor associate in mens, was helpful and courteous. There was a man who was running around and didnt seem too interested in assisting me. I asked if two boots were in a particular size and he attempted to look for one of the boots, but was clearly also doing other things as well. He then told me he could not find the size boot I was asking about that was in stock, according to him. Not the best customer service skills either, but not as bad as the manager Marissa on October 4. Based on those two separate occasions, I would not recommend this location just because of their customer service skills, but the store is large and has a wide selection of clothing/footwear to choose from. Just a friendly warning!

Lines to pay are ridiculous at roosevelt field mall. Must hire and pay them good to avoid turnaround...

Crowded, but the employees are doing their best to expedite the long lines

Long line to get in and long lines to purchase. But.....it was all worth it! I got some cute items at a decent price. I was surprised because I am actually a bonifide Bloomingdales shopper and I swear everything else, everywhere else, is cheesy but I did pick up a cute little dress from Zara and it looks like a million bucks!

Waiting too long for check out

This place is a nightmare.. waited 30 minutes to get in.. waiting for an hour just to pay. Dont waist your time . Ridiculous

My wifes favorite destination. . . Especially when its sale time. . . I just take her and follow her for the exercise and to help her select and find the dresses she wants.

Line to get in I understand. Line to purchase is out the door with only 2 people ringing per level. After making it halfway through the line to purchase is a sign that I can only return downstairs on an even longer line.

My favorite Zaras by far

Best store

Bad experience, they have a label return only, but if you wanna return you have to stay in the line over an hour

It is not the store itself. Zara has to do something about these 30 minutes lines. Whether its return or purchase. Its the same in all of the Zara stores that I have been in. This is absolutely RIDICULOUS

Long line, not enough cashiers. Even after they closed lines go to the end of the store, I spent one hour to return one item

TERRIBLE SERVICE ALSO THE PANDEMIC IS OVER STOP USING THAT AS AN EXCUSE STEP YOUR GAME UP ZARA TERRIBLE

Super crowded lines are way too long on both floors

The return line was ridiculous long with only 2 cashier

The female manager was very very rude

Zero customer service. The manager is rougher than the cashiers.

Zara has great fashion. As busy as it was in the store the employees were very pleasant and helpful.

I made a lane of 90 minutes like Disney parks just to pay

Don’t ever buy from here. Manager doesn’t know how to run the store. Not worth standing online for 3hrs and then another 3 hours to return the ill designed clothing because you can’t try it on before purchasing.

Zara doesn’t let you try on clothes because of covid which I understand completely, but to have two cashiers for returns and a whole line of ppl wrapped around the store waiting for 30 plus minutes isn’t exactly the most responsible thing either. Horrible customer service.

Zara is a trendy place to shop for all the latest fashion items. The store carries a selection of clothing items from casual to work place, day-to-night, and everything in between. This location had two floors to browse through. You can purchase tee shirts that are very reasonably priced, to up scale items like business wear and bags large or small enough to fit all your accessories. I was enchanted by the store design which featured bright lights and large mirrors. Shop at Zaras and you will feel like a Queen!

Lines are crazy long OMG

This place has the worst lines.

Horrible service. Peak holiday season and only 1 counter is open. Lines are 30 mins plus.

Lots of stylish, sweaters, boots, booties, dresses, pants blouses/tops all chic selection.

I went to exchange a pair of pants that I had purchased on line for Black Friday. They didn’t have the pants I wanted but Francis made sure to check other stores that may have carried the size I needed. He informed me that another Long Island mall had the size I needed and proceeded to tell me how to get there. Although I’m not familiar with Long Island I appreciated the gesture. In the end I inquired if there was a pair of pants similar in style and in the size I wanted for me to try on. This way I would save time in driving to the other mall. He searched and found a similar style. Although it didn’t work out and I had to return the pants. I was grateful for the service that Francis gave me. I worked in retail for 18 years and I know how hard it is specially during holiday season. Thank you Francis and keep up the good work.

Whats not to like about this store if you want affordable fashion that you look amazing, go here. The mens area is small but there is decent stuff. The womens area is vast and being a father of three daughters it definitely helps to shop here and save some money when you can. The kids are always happy to go to Zaras. I like it too because I can pick out some nice stuff for myself. The only reason I dont give it a five is because the mens area is too small

Very rude. Over crowded only 2 lines open to buy or return. If you come to return make sure you have over one hour. It’s COVID health department should give visit here.

Need a bigger man and boys section

Very, very long lines. Over an hour to get to the cashier. And the fitting room are still closed. Never coming back.

Went here on a Friday night the cashiers had a line. Two of the cashiers were very slow assisting customers at the cash registers. Another was standing and talking. When it was my turn to pay, all three cashiers talking still till we had to say something. Very poor management, no one is held accountable for their work ethic.

Absolutely one of favorite places to shop.

Went from one of favorite stores to shop in into never step in! The LINES are always ALWAYS LIKE ALWAYS crazy! They are having the same issue for the 4 years I have shopped with Zara. Its ridiculous to have to wait 30+ minutes everytime you want to shop/checkout there!

Good.always a big line, like for free everything...... I like zara.

The lines are always very long and the attitude of the staff is off-putting.

A company and location that I truly like, although lately its become harder to differentiate between men and womens apparel. The staff is friendly and greet you graciously as you enter the store, a definite trendsetter in fashion, stumbling a bit yet still miles ahead of its competitors, a great selection of shoes and accessories to compliment all styles.I hope they keep getting better.😀😀