Overall a great experience. We knew going in what we wanted thanks to an up to date online inventory. We worked with one of the best sales people there, got to have some fun haggling the trade. The dealership is clean, and well kept, and everyone smiles and was friendly and willing to help.

We purchased our second vehicle from Newton Nissan and had a great experience. Jason Williams was so helpful and made the process seamless. Greg Weir was fantastic as well and really went above and beyond for us. Cody in finance was fast, efficient and kept us laughing. He even followed back up the next day to let us know we can cancel the warranty on the vehicle we traded in and get some money back. Were Nissan people and Newton Nissan is a HUGE part of that!

I was very impressed with Newton Nissan. I buy vehicles more often than most people, and my least favorite part is the smoke and mirrors and the deal dance you go through when you just want to buy a vehicle. Newton Nissan had none of that. Everything was friendly, honest, straightforward, and there were no tricks, no scams, no hidden fees, no unwanted options, no pressure. Just honest people and a good deal. Matt Jenkins was very helpful, friendly, easy to deal with, and honest. I would highly recommend Matt and Newton Nissan.

I have never bought a car where the salesman exceeded customer service expectations. Brandon made it easy, walked me through the process, made sure that he explained every detail of finance, service and warranty. He actually took me around the dealership to show and introduce me to the service department leaders, so they could explain how each side of service worked.My overall experience was more than excellent!!!

Brandon Payne was awesome. He went out of his way to make sure we was picking the right truck for us. He had us preapproved to help everything go faster. We have never bought a vehicle that fast and easy. I will be sending people to Brandon!

I left my car there for the day. Arrived about 830 or 9 ... At 230 I called to see if my was ready cause no one had called me and they said yes it was ready. So I went to get it. Fuel door wasnt noted on my receipt. So when I got home it still didnt work. So finally I called and asked about it and was told there was a part ordered for it

Derrick Wilson is the most phenomenal person! Full of personality- making the car buying process fun and seamless. I highly recommend Derrick if you are looking to buy a new vehicle!

Jon Hyde was my salesman. He was fantastic and very professional. He did update us on every step of the way and we were out the door in less than 3 hours of walking in the door to purchase a new 2021 Nissan Armada. He even came in on his ay off to help us because that was the only day I had available to make the transaction. Thank you Jon for all your hard work!

By Far the one of the best Dealership Experiences you can get. The whole staff at Newton Nissan is very professional and always puts the customer first. I just purchased a New Titan. This makes our second purchase at Newton Nissan along with referring other family members. I highly recommend you work with Matt Jenkins. He is a great guy and a true professional. Thank you!

I came in at 8 o’clock this morning was told it will be a four hour wait for an oil change. I was told to come back at 1:30 2 o’clock. I come back And I am told again it will be a four hour wait for an oil change. I live 45 minutes away. I was not told when I purchased my vehicle that for all repairs service work all changes the spare key I never received for all of that to be covered under my service policy that I spent a lot of money on and that I would have to come back here. So if you come here for an express lane you better pack a lunch.

Kevin was very friendly and knowledgeable about the vehicles. My only issue was that the battery had to be jumped fir the drive and was not replaced. Monday morning it would not start and I had a tow driver jump it and I took it the local Nissan dealer to have the battery replaced. This resulted in me being 2 hours late to work and very angry.

Nissan frontline service employee has no integrity or honesty towards customers. I will take my business elsewhere…

Newton is always great with Customer Service - I was pleased to be called after my service personally to see if everything in my appointment was handled correctly - This is great in my opinion and makes the customer feel they really matter!!! Good Job Newton

Although I purchased my truck at a different, out of state dealership, and suffered a problem with that dealer’s installed option, the service department staff at Newton worked tirelessly and very professionally with this most difficult warrenty situation. Keeping communication lines with the other dealership proved to be challenging, yet the service specialists tenaciously followed up and kept me informed throughout the process. I felt that Newton Nissan went out of their way to accommodate my unique situation, and provided me with a loner vehicle throughout the process. Working with Matt England, and especially with David Stone was a purely professional and a pleasure.

Very straight forward and up front. Was very pleased with both the salesman and the sales manager. Did not have good experiences at Action Nissan or Cool Springs. These guys saved Nissan for us.

Moses and Coty! Great place, amazing staff. Couldnt ask for better service

I wanted to take a moment to say thank you so much Taylor Brown for helping our family get a rental car for our vacation! We had decided at the last moment and she was so helpful and fast. Thank you again we will definitely be getting one every year now!

Our Sales representative was Mr. Dave Gomes. He was very thorough and attentive to us. He gave us the answer to our questions and allowed us to decide what we wanted. He was not high pressure, which is what I expected, but just very knowledgable and thorough. The whole process was very easy and non stressful.

Everyone was very nice and friendly.

Mark Jones was the best salesman we have ever dealt with! It was the easiest and best purchase of a vehicle for us ever! Above and beyond service!!!

It was great. Dave Gomes was my salesman and done a great job.

They was friendly and professional about what they do and fast I was in and out no time they explained everything they did and gave me a chart sheet showing what they did made it simple to understand really a good job thumbs-up from me thank you Newton Nissan treating me like a person not a number. Great Place!! 👍

I loved my experience at Newton Nissan. Matt Jenkins my sales guy was great. He was very honest and upfront about everything. He explained everything and did not pressure me to make a decision. He wanted me to make the best decision for me. I would highly recommend Newton Nissan. Thank you Matt for everything!

Dropped my car off for a repair covered under my warranty and the staff was extremely helpful. Although the part was on back order David Stone was very helpful keeping me updated on the status and as soon as the part came in my car was prioritized.

Colby was an OUTSTANDING sales associate! We arrived to take a look at the new 2022 Nissan Pathfinder, and Colby walked us through all of its features, from start to finish. He took the time to educate us on the market, our financing options, and what the timeframe for purchasing a vehicle in house with them that day would look like. Needless to say, Colby sold us the vehicle we came to look at and made our day by being friendly with our daughter who was a bit irritated from the entire day lol and by even inviting us back in! :) We enjoyed working with him so much, that weve taken the time to offer him as a referral to our neighbors and others in our community. Excellent, excellent service.

Never had a worse experience. I had to pull over on the side of the road because my radiator started to overheat. I called a towing service then called this location to see if I needed any special kind of coolant for my car. During the entire conversation they did not mention anything about a wait time. Tow service comes and takes me to this location I tell a different person my situation and they tell me they can’t even LOOK at my car until 6-7 business days. Really? You can’t even diagnose my car until 6-7 days from now??? Then I can’t even take my car anywhere else now because I don’t want to ruin my engine. They only care about the money and NOT their customers time.

Chip Smith took care of the services I requested plus informed me of some upcoming services that need tending to quickly and/or within a timeframe.

Andrew listened to everything I wanted. He was nice and extremely respectful. I never felt pressured during the process.

Newton Nissan is a new dealership to me. It came highly recommended by family members. I made an appt online to test drive some vehicles. Jason Williams texted me to see what I was interested in. I met Jason Saturday morning and test drove several vehicles. From the moment I arrived I was greeted by several employees. I have to say the customer service was fabulous. Jason made the whole process painless for me. I was not looking forward to the whole car buying process. I absolutely LOVE my 2021 Rogue SL. It is just a luxurious vehicle. The process of the loan and all the paperwork was smooth and hassle free. I am thrilled to be a Rogue owner. I appreciate Jason (and everyone else involved) for his knowledge and customer service skills. Thank so much!

Pulled into Express for routine 5000 mile service, without appointment. They were very busy- about 8 cars ahead of me, but they still got me in and out in about 45 minutes. I was very happy!

Chip was amazing and so was Lindsey. Coordinating me back and forth to work and chip going over things and answering all my questions and concerns

I came in for a recall and a complimentary oil change and found a very easy turnaround. The dealership and especially the shop is ultra clean and organized. Thanks for prompt service.

We have purchased 2 vehicles from Newton Nissan and both experiences were great. They list the price on website and there are no hidden cost or fees to surprise you at the end. Kevin Valentine was our sales person and he was wonderful to work with. He helped us find the exactly what we were looking for. The whole process was smooth and did not take long. I would highly recommend.

Matt Jenkins is truly such an awesome man. Ive never had such an easy time making a major purchase. He was honest, transparent, a great listener, and very knowledgeable. I knew what I wanted and he accommodated my needs.I cant wait to get another car from him!

Edit: The people at Newton Nissan did make this right and now Im fully happy with my purchase I appreciate the people working with me to get the payment I needed at the rate I deserved.

The absolute best place for a rental vehicle. Taylor was so helpful and kind. She made sure we were taken care of with no hassle.

Went in after I was given an offer on my trade through a Facebook Event. Get to the dealership and they offered me half of what I was quoted with no explination and offered no solution to purchase the vehicle I came in for. After several messages to the dealership I was assured that their used car director would reach out to me. That never happened so I went and bought elsewhere.

Jason did a great job. Entire service department has always been great.

We loved our experience buying our new car. It was a lot less stressful than I had imagined. This was my first ever new car purchase and I’m very thrilled with my experience. Margaret was a great sales rep to work with!

It was a great experience. Our sales man Brandon was a pleasure to work with and was able to answer all of our questions. Would definitely buy again from Newton Nissan of Gallatin.

The transaction went smoothly. Our salesperson, Teesha Whitley, was thorough and explained each process as we were going through the purchase. Teesha also introduced us to Service Department and took us on a tour of the dealership. We also spoke with Service Department Manager and he was also very helpful and explained all the benefits and services in detail.

I want to say thanks to Newton Nissan Of Gallatin. Ryan Martin General Manger pulled some of his team together in keeping me highly satisfied. Tommy Harper and Colby Irwin helped in going above and beyond my expectations. Nissan of Gallatin is where I buy my vehicles. #nissantitan2020

We drove here from South Carolina and the customer service, efficiency and ease of purchasing was really the best weve experienced. The whole thing was maybe a little more than an hour which was great. Thanks everyone for a great buying experience and helping us quickly get on the road.

Where to start....First, I was in last summer and expressed concern about my battery not holding a charge. Id had the vehicle just over two years at that point. They said it was fine. It died again recently but this time, you guys said it needed replaced. Convenient. Had it been replaced last summer when I asked, it would have been mostly covered under the warranty. I know this to be true because I checked last summer. I also had the same thing happen with my 2015 Rogue at about the same time period post purchase (around 28 months). I didnt pay a thing for that new battery back then.Second, besides the fact that it took longer than estimated, how about the fact that ALMOST NO ONE WORE MASKS! We have a county wide mask mandate. Most of your staff, inside and out, did not even have a mask on and of those few that did, only 2-3 actually wore them correctly. Im high risk and a widow so my 8 y/o (who kept hers on for the entire 2+ hours we were there) was with me. Had I not needed the repairs done that day, we would have left.From now on, Ill be going to Rivergate.

THE BEST HANDS DOWN!I honestly visited this dealership coming from a failed attempt at another dealership trying to purchase a car.As soon as my family & I exited the car, we felt welcomed because we were not accosted by the whole sales team. We were given a minute to gather ourselves and were then greeted.I came with financing in hand and was not pressured into getting the dealers financing (we appreciate that).We were shown the cars in our price range which were so much nicer seen elsewhere. We chose the car, did a test drive & purchased all under 2 hours.True hassle free shopping.We have had our car going on 2 years and we still receive coupons for service & follow up phone calls. We feel like family which is huge after the purchase has been completed🗣 Newton, we will be back when it’s time to purchase another vehicle for the 16/17 year old.

I came in for a oil change and tires rotated, I got there at 11:00 am on a Wednesday and had to wait for one hour and forty minutes, much too long a wait. I was also not happy with the cost of the oil change and tire rotate at a total cost of 99.85. almost half of that was for labor and for the use of your supplies and shop. Kind of pricey. My car was taken and I wasnt even update until they came in and told me it was done and everything was good on it.

The sales process with Derrick Wilson was smooth and hassle free. Working with the Sales Manager and even when I got to Finance was easy, smooth and stress free. With such a big purchase everyone was patient and great at answering all of my questions.

Pulled in to service area .Dalton CLARK meet me at the car. knew my name check my tire wear.said he would have me out quickly .twenty minutes later I WAS GONE .GREAT SERVICE

Went for an oil change. Tires were rotated, front brake pads and rotors were replaced, and car checked completely within an hour and a half. Great experience! Nice folks!

Regular scheduled maintenance. I’ve got two Nissans and this is the only place I go (even though I didn’t buy one here). Always good service.

Very friendly and knowledgeable staff. Brandon Payne was great guiding us through the buying process!

Quick, reliable service done right the first time. Very professional!

Took two hours to get an oil change and tire rotation. I was overcharged for the work provided and had to go through three people to get the invoice corrected. The ladies at the service desk were not friendly at all, never even said thank you. Disappointing experience…

Its all been wonderful Justin is really knowledgeable

Oil change and tire rotation done quickly without appointment. Friendly, as always!

Daryl was personable, polite and relaxed, not pushy. Listened to my wants and concerns. Financial experience went smooth, willing to hear my wants/needs with respect. Great experience.

I went in on Thursday to get a oil change watch they were nice when i pulled up and great smile, but when i got my car back from getting a oil change there was grease and oil on my door and i found some oil spots on my seat to so now i am going to have to go and get my hole inside my car cleaned and see if i can get the oil out so no i am not happy at all

My time was not respected, and despite having contacted the sales associate as early as 9.00a, he did not have paperwork, or the vehicle prepared for my 5.30p appointment. When picking up the vehicle, the sales associate continued to not respect my time by insisting on additional tours & introductions that I was not interested in. I was also very annoyed that I had to repeat a large amount of information that was input into the Fastpass - if that info is not going to be used or save time, what is the point of the Fastpass?The trade-in process was needlessly stressful and frustrating. If your team is not willing to uphold the quoted Kelley Blue Book price provided by Newton Nissans Fastpass, then you need to remove that feature rather than waste 2 hours of my time negotiating and lowballing your offer by $3,000.00 under the Fastpass quoted value.Having purchased 6 vehicles in my life, including one Nissan prior, this is by far the worst experience Ive ever had. Between my time not being respected and the insulting trade-in process, I will not be returning to Newton Nissan or recommending them.

Matt Jenkins was great to work with!! He made purchasing a new vehicle very easy and explained the entire process! Will definitely work with Matt in the future!

I dont normal take time to wrote reviews. But I have to write this one because it wasnt just the dealership that made me feel like I was family from the first call, It was a certain person who works here. This person didnt stop until me and my husband drove off the lot with this car. Her name is Margaret Garland. She worked and worked until finally she was able to find us the perfect car and the best monthly payments and we dont have to wait 5 or 6 years to own it, well own it in just 4 years. Margaret is one of the best employees this dealership has got, even though theyve got great employees, this woman made me and my husband felt like we werent just a sale to her and the dealership, she made us feel important. So thank you so much Margaret and keep on helping families get into great cars.So if you ever want a dealership that treats people like family go to Newton Nissan of Gallatin,TN

Oil change and tire rotation…super quick!

Jason Williams helped us find the right vehicle for our family and we are very happy with our 2020 Nissan Murano. He showed us different cars and gave us great advice about each vehicle. When were ready to pick up our new car, he showed us how everything works and made sure we were comfortable with all the settings. I have bought 4 cars from Newton in the past and will be recommending my friends to come there to buy a car. They treat you with respect. Matthew McSwain helped us too and answered a lot of our questions.

Everyone at Newton is top notch! I love that we can trust Chip Smith in the service department to take care of us every time we come in. Dalton rocks too!Newton Nissan is the only place we buy and service our cars at.

On March 31st 2021 I purchased a 2021 Murano from Newton Nissan. 3 days later I noticed a noise coming from under the hood as if the battery was draining, when I lifted the hood I realized a mouse had chewed the undercarriage between the motor and the hood also some of the housing that protects wires. I placed a call and was told to unhook the battery and remove the car from the garage and call back Monday morning and make a appointment to bring it in. So I called Monday and the only appointment they had was the following Friday, I had no choice but not to drive the new vehicle and wait to take it in on that Friday. After dropping it off I was told it would be five days before I could pick it up and was given a rental to drive. On the 5th day I called to see if I could pick it up and left a message with the manager Blake but did not receive a call back. I followed back up later with another call and was placed on hold for several minutes, in the meanwhile I contacted my salesperson and had him go to the service department and check also. At this time Blake picked up explaining he was not going to rush his mechanic but he would try to have it done that day but could not guarantee me a call back as he explained if I dont call its not because i forgot its just because i couldnt. I am Guessing this is how you justify not calling someone back?When picking my car up I checked under the hood and realized they did not look over the engine at all, I had marked screws before I took it up there and they were never touched! At this time I had Blake come over to the car and explain what exactly they did for five days. He said the only thing they were required to do was replace the area that the mouse destroyed and run Diagnostics. If there was anything else I wanted them to check I would have to pay $1,200 to remove something on the engine. I was hoping they would be a little bit more thorough by checking wiring and other areas of the engine for damage.The harness that was damaged from the mouse was just taped up not replaced. For the five days the vehicle was there I really expected it to be gone through thoroughly not just duct taped up.

These people are taking people money I had a car that I put down on for two weeks the bank never approved the car so they came & picked it up I put Down $1500 they only gave me $1105 back because I smoked in the car but there is no paperwork that I sign saying if the car is returned I would have to pay $395 for cleaning so they just took my money for nothing DONT GO HERE TOGET A CAR PERIOD & they never called me to tell me they only text about my money

We found Blake a most kind and helpful serviceman. Patient with every question and concern I had. I will want to look for him to work with on my next visit.

Matt Jenkins was the salesman who assisted me throughout the entire process. He was courteous, knowledgeable, thorough and patient. I will definitely be a return customer!

Oil change. Tire rotation. Brake lines flushed.

Jason Williams was a great salesman!! I absolutely love my car!! I told him what I wanted and he delivered. I will definitely be back when I need a new car!!

It was extremely pleasant. Our salesperson, Shane Petty, was welcoming and answered all questions we had - very knowledgeable and never had a high pressure approach. We drove away with smiles on our faces!

Joseph Christian was extremely attentive to all my personal needs and I was impressed with your service department

I have always had positive experiences with Newton Nissan. I’ve bought 3 cars from them. My newish car had some brake issues and I had gone to another Nissan dealership, not to be named, which came up with excuses instead of fixing the problems. At Newton, my service advisor Mitch made sure it was taken care of by Nissan. It was a little out of the way for me, but it’s done.

My overall experience with Newton Nissan was great! They made our car shopping experience worth the while, Our Sales Rep placed us in a vehicle that met every expectation we were looking for in a vehicle and then some!

I got an oil change. My experience was great! I was in and out in no time. Jess was my advisor. She was awesome! 10/10

I gave them 3 stars by giving them the benefit of doubt and for me being naive, I guess. I wasn’t really looking to buy unless I found a great deal. They had an ad on Cargurus.com for a good price on a certain truck (not completely stock) that I was interested in. It was on their website too for a higher price. I didn’t tell them I was coming by to look at it. I walked the lot and didn’t see it. Called the salesman from their parking lot and he thought they had it. Nope. He said it was sent to their other location 1.5 hrs away and called to “see if it sold”. Surprise! It had already sold. Imagine that. The classic bait and switch.

Had a great experience with Daryl Oldfield, he was nice and never pushy. Enjoyed his company and will return for my next purchase because of him!

My vehicle had gone over 105,000 miles and I knew that some items on the 2014 AltimaV6 had to serviced or replaced since I am planning on keeping it. Why? It is one of the best cars that Ive ever owned. To set up a day to get all these things done, I called Mitch Roberts one of the service department agents. I usually select Mitch for he is one of the best service agents at Newton. He is always attentive to my cars continued reliability in providing worry-free and safe driving. In other words, I trust him to do the right thing.

The sales staff was friendly...conscious of our hesitance to shop due to an immunocompromised family member and was an absolute dream to work with.

I came in for the usual oil change and vehicle inspection, and as always the auto service team took very good care of me and my vehicle. I was given a few recommendations for some services I should consider with in-person examples, and was given timelines on future services I should have done in the months ahead. I always feel comfortable and well taken care of when I come to this location, and I will definitely continue to come for all of my vehicle service and maintenance needs.

Knowledgeable service advisor. Very honest, and straight forward. Always a friendly staff every time Im here at this dealership.

I recently just went in to buy a Nissan Kicks. My salesman was Jason Smith and he was so beyond helpful when it came to explaining all of the features on the car.

Dave Gomes is a great guy! Everyone through the process was straight forward and helpful! Highly recommend!

Stopped in to get an oil change and tire rotation. Regular scheduled maintenance. They got me in and out in a flash. Very friendly and helpful.

I sought out Newton Nissan simply because of a positive sales associate, Derrick Wilson. His positive energy, knowledge, and integrity are what made me choose Newton Nissan. He spent time listening to what I needed and walked me through each step of the way. The other team members were friendly and very professional as well. As a single mom of a special-needs son, I needed to have a sense of trust while making such an important decision as buying a new vehicle. Not only did I have a great experience choosing the Nissan Rogue, I learned all of the ins and outs of the vehicle from Derrick and felt confident in my purchase. Though he sells cars every single day, he made my car purchase feel special, and for that I will gladly recommend others to Newton Nissan!

The whole process was excellent. From salesperson to finance it was a great experience.

Matt was great! He listened to everything I was looking for and had a vehicle warmed up and ready to go when I got there on a snowy day. There was zero pressure to purchase and the process was as easy and quick as possible.

I was surprised and pleased that the service department was able to schedule an appointment so soon. I was also pleasantly surprised when the service work was completed so soon!

Routine oil change and tire rotation on our Rogue. everything went well

Moses and the whole Newton family were AMAZING.

We had an amazing experience at Newton Nissan of Gallatin. Our salesman Matt went above and beyond in everyway to make sure the time we spent there went smooth. I can not say enough good things about our salesman, Matt Jenkins. He made sure to educate us on all the new features that our new Nissan Rouge has and answered all questions. We will definitely come back to Newton Nissan of Gallatin for our next vehicle purchase. We will be referring anyone we know who is in the market for a new vehicle here.

Lacy was amazing !! She was so polite helping me through the entire process and getting me into a new car that I absolutely love !! Thank you so much for everything !

Clean dealership with excellent staff. Best the price of everyone in town. Would definitely be worth a drive to see them.

Thank mitch roberts. Always nice and helpfull. Tks mitch r.

So yet again the award for worst service goes to this place. I’ve owned Nissan’s for over 21 years, and never in my history of dealing with a service department have I been so appalled. This time the car went in for a recall issue and another problem, (which was never even addressed, because it’s still there). Then I get the phone call, you need this, and this, and boy are these horrible. Needless to say, the service advisor/Tech horribly incorrect on what my car needed, besides the air filter, I’ll give them that. So after I leave the service department I bring my car to my mechanic BIL. He found nothing wrong with the car, minus the in cabin and air filter. Since I don’t get my car serviced at Newton, they automatically assume it needs a ton of work. Incorrect, and you wonder why people have a hard time trusting service departments.On the plus side, I will say that when I bought my vehicle, my sales guy was AMAZING!Mr. Valentine all the way!Service department... NO

Brandon Payne! Is one of the best sales guys ever. I walk in a little bit nervous. But the whole team makes you feel welcome. Brandon Payne and his team took really good care of me. They make you feel like a big part of the family.

People there are great to work with. Between the CVT Transmission and the terrible headlights on the 2013 Nissan Altima, I probably would not have bought it if I had done my research. My mistake!

Ive purchased 2 Nissan vehicles years ago in Illinois and the service was okay. Now that Ive purchased another Nissan vehicle in Jersey and moved to TN, I must say that the service and KINDNESS at this dealership is the BEST IVE SEEN in any car service. Quick service and excellent customer service from the moment you drive in until payment is made. I can do work in the lobby on my laptop and there is always someone to offer me coffee/water. I even had a friend who just moved to Mt. Juliet come to Gallatin to service her car and she loved Chips friendliness (he really is awesome!)...keep doing what youre doing Newton! You are #1 to me! :)

The service is fine. I did come in about an offer I had. I owe a lot on the car I own. When the salesman brought me the deal out, I told him I could not do it. So then, my credit was run about 6 times. I never consented to that nor do I appreciate it. Therefore, I will never buy a car a Newton Nissan.

Everyone was very friendly and made it easy to accomplish what I set out to do. I would recommend Newton Nissan to all of my friends and family.

This was the best experience I’ve ever had. Matt was so helpful and really made sure I was happy with everything. I’ve never been so excited about getting a new car. Thank you for EVERYTHING!!