Brittany was very helpful during the initial process. Whenever I had a question I would give her a call and she would gladly respond with such excellent customer service. I called so much she began to recognized my voice and acknowledge me by name. So once we meet in person for the renting process, we felt like we were friends. John was also helpful during my moving in and moving out process. He also provided excellent customer service. He made sure I received my end of lease agreement once everything was moved out within a timely manner.

I love this place they are so awesome very clean very professional very neat would recommend to family and friends

Every detail was totally painless and the staff is exceptionally friendly and helpful. John and Rosalynn are going out of their way to make sure everything goes smoothly. They explain everything and so there are no surprises when you move into your unit..The facility itself is super clean and the CubeSmart app works great and makes access easy. I will highly recommend this CubeSmart location to anyone. Its not often that you find a combination of this level of customer service and a facility that is organized and clean like this.

Moving is one of the more stressful endeavors one can undertake. However, putting all your belongings into storage adds to that stress. I’ve used cube smart on a couple of occasions (staging my home, and after I sold it). This storage facility was always clean and secure. Additionally, I was always greeted by my name when I was at the facility. I worked directly with Britney and John, and they are fabulous. I highly recommend this Cube Smart!

Great staff (patient, explains everything nicely), and clean facility. I highly recommend!

Our experience reserving our unit was wonderful. They answered all of our questions, and honored our reservation price even though rates had increased substantially. The location is clean and secure.

Getting set up was super easy. I used my particular storage unit for just under a year and experience no issues. Access hours were super convenient. The day I closed my account was just as easy. Would definitely recommend or use CubeSmart again in the future.

A HUGE thank you to Rosalynn and John for the speedy service and outstanding customer care! They we extremely welcoming, personable and so much fun! Gonna love storing my stuff here with managers like these two!

The manager is very patient and customer friendly.

Very secure and clean. Pleasant staff. Very superior to another one Ive used

Very convenient and safe. Owner is well mannered and very reliable on problem solving

Britney is wonderful and very professional. She makes a stressful renting process more joyful!!

The check in process was effortless, the knowledgeable representative/manager made it painless. The units were clean and well maintained, and the communication after was good. The price of the unit could be more competitive though.

Very clean, and super friendly staff. Rosalynn was extremely helpful and made my moving transition that much better!!!

Roselynn was very very kind and she has great communications skills when it comes to customer service.

I was on deployment for 15 months and used this location for my storage needs. John, the site manager, has been extremely supportive and helpful throughout my deployment process. From the very first day they asked me what they could do to help with my move. I returned twice to check on my belongings and had forgotten my passcode and John was always very responsive to help me. John and Rosalynn assisted me with the completion of my storage needs and helped me with my move out process. I felt compelled to say how thankful I am for their attention and my overall experience with this Cube Smart location at 300 Game Preserve RD in Gaithersburg.Thank you both for everything you’ve done for me while I was deployed.

John was knowledgeable, professional, and courteous. I will definitely recommend CubeSmart to others ... as long is John still works there!

They lie, pretend, and dont govern their words with customers.

Very pleasant experience for the year I stored at CubeSmart. Each of my interactions with John Kober was friendly and he made the transaction effortless.

Very convenient and reasonable

The staff was very professional and informative

The staff was very helpful throughout my experience. My unit was clean upon arrival and the facility was clean and well kept.

The Storage Facility was extremely. The Unit we choose was easy for us to access, and we feel that our merchandise is the unit will be secure.We found, Britney Whitaker, General Manager, very personable and knowledgeable. We only spoke with her co-worker, John, briefly but found him also very friendly.

John and Britney were very helpful. They were flexible with my reservation, responsive and quick friendly service.

Great facility! Its clean, with several options for your needs. John is super friendly and his staff is always helpful

I was a CubeSmart helping a friend empty out a storage unit. There was ample parking and a big elevator and wide aisle so you can get to the storage unit. I dont know anything about their pricing, but it seems like a good deal because its close to the residential area.

General manager Britney & Store manager missy are exceptional representatives of your company. They are very professional, kind, understanding with great customer service skills. I appreciate their service and am happy to be your customer because my needs are well cared for. I recommend them both for great services performance.

The people in the office were nice and got things done.

Excellent customer service, friendly, great communication! Love the team here!

John is an awesome Property MGR. Straight forward and thorough. Made the process simple. 5 stars ALL DAY!!!

John and Brittney were super helpful and accommodating during the whole time I rented the unit. They both were very friendly and made the whole unit reservation experience very smooth and entertaining. Nothing but positive vibes and great interactions at this location.

The facility was excellent, clean and well arranged. The management team is excellent and wonderful to work with.

I received an email indicating that my unit rent rate will go up about 20%, which is about 20 times inflation rate for the same period, that is 1%.I just have had the unit for 6 months. I called the facility and calmly ask why, since inflation is only 2% per year, which equals 1 % pe?r 6 months. Well, they just hang up on me and never called back.

Staff go out of their way to help, and are super friendly. Storage facility is very clean.

I had a wonderful experience with CubeSmart they helped me by showing me the storage units explaining the pricing, the unit was clean when I moved in and this is my third storage with you all thank you Britney and John

It was a very pleasant experience to make business with Cubesmart. John was very kind and treated us with respect and excellent Customer Service. He took ample time to explain the whole procedure to rent a storage unit; he was very good at what he does.Renting a storage unit may not seem like a big transaction, however, with so many options the process may look a little confusing and exhausting, but John was very kind and friendly and the whole process was very easy.

Awesome as usual. I now have two rental units.

John and britney are very nice and helpful staff to work with at this location. Whether its to get a receipt print out of my payment or anything else always helpful. Thanks.

I had a wonderful experience here. Thien and his team made sure I was taken care of and were very helpful. I called several times before I moved my items here and each time they patiently answered my questions. Safe, secure, clean. Highly recommended!

Great customer service at this location! I’ve been a loyal customer for quite some time and I must say it’s always a pleasure; the staff, the location and services – exceptional. I think the quality for the price of storage is reasonable and the perk I most enjoy; they accept packages! I know I’ll always receive a courtesy call from Greg or any of the staff to alert the arrival of a package and what’s more? I can have the package(s) delivered to my rental unit! Awesome!

This place is really awesome. I shopped around online to look for the best deal and I could not beat their offer price. Awesome customer service! Bob was super informative and super patient with us. Bob helped us pick the perfect storage space. Kind and courteous from all staff throughout the entire experience. I will definitely recommend this location and tell them to ask for Bob. Couldnt be happier!

General manager Britney has always been awesome with any any questions or service, she is outstanding with all that she does without any problems. She is simply awesome!

Awesome staff. Super friendly and helpful. Thanks John from Gaithersburg location.

We needed a storage unit at the last minute, and CubeSmart not only gave the best deal of the 4 places we checked out (we have a lot of options in our neighborhood to choose from), but they were by far the most personable and gave the best customer service. Bob was professional and helpful, and got us squared away in no time. Also the units are in a well maintained building with great security, its very clean, and customers get access almost around the clock. I would definitely work with Cubesmart in the future.

Clean, feels safe and secure. Fair price.

John and his assistant manager were incredibly helpful, answered all my questions and are always very friendly.

Britney was very helpful and thurough in explaining the access and payment options for the unit I just rented.Alfonso

I was extremely pleased with the professional and curtious way I was checked in, shown my unit and how to use the codes. Also having all the carts in one place was a bonus. Last storage place I used, I had to go looking for a cart. At times I had to keep going to other buildings to fine one. Cube Smart is organized and even has lights!!!!! No more flashlights for me. Excellent place to store your goods.

John was great in helping me acquire my storage unit. Great security and fair investment. Looking forward to continued business.

Ive stored my stuff here for the last year. The security is good. If youve stored stuff inside, you cant access it after 10pm. The staff are friendly too

Mr. Ismeal was just superb. A very welcoming smile, friendly, courteous, all with a warm personality, and couldnt be more helpful. Knew is information right off. This young man will have an excellent future doing customer service anywhere for sure. I can honestly say that he will have a bright future.

Britney & John provide great customer service. The business is easily accessible off 355, and close to Montgomery Village

Just started renting a storage unit here and have had a good experience so far. I reserved online and got the promised deal when I went to sign for it in person. The manager in the front office was helpful, professional and courteous. The storage unit and the entire facility are clean and well-kept.

Great experience! Bob was thorough and explained everything very well. This location is convenient and easy to find. I booked a space on the spot!

I needed a storage unit for my son last minute. I made a reservation online, once I got there I realized I needed a bigger unit, the staff was very helpful and patient. We found what we needed. I enjoyed working with her, I received a postcard in the mail stating my unit rent will be increasing. That is extremely disappointing I feel like they did a bait and switch. Very disappointed.

The Staff (from Isaiah to the Mgr., Greg) are very professional, helpful, and thorough in setting up my initial rental; along with my upgrade to a larger size unit. The units are very clean, in addition to the overall facility.Having used another Storage Co. in the past, I cant say enough Good things about CubeSmarts friendly, understanding, & compassionate Staff, which flows from the top down; starting with their District Mgr., Mr. Eric Washington - the exemplification of Outstanding Customer Relations!

Renting Unit - I happened to stop by three weeks before I needed to rent the unit and was prepared to put a deposit down. Unfortunately I was told that they only take reservations inside of 14 days. I had to return within 14 day window to reserve a unit. Perhaps this policy works for them but it didnt work for me.Moving In - This particular Cubesmart (300 Old Game Preserve) has a very uneven issue with the main access door. The entry floor is 1 inch higher than outside floor. This creates a very significant challenge for rolling heavy carts in to the building. My wife could not get heavy carts over the bump. We also had damage as boxes fell off carts as they went over the bump. Cubesmart seem to recognize the problem by providing a few carts with soft all terrain tires which help with the bump but then are much harder to pull on the smooth concrete inside. It is very simple, entry ways into storage building need to be flush. Given this issue which should be easy to fix and they seemed to have ignored I would not recommend 300 Old Game Preserve. Find another unit with a flush floor and easier access.

For me the stellar customer service that I received from Bob Stephens is what sold me on Cubesmart. He went above and beyond any storage customer relations I had experienced before. The storage units were well lit, clean, they have a truck that customers can use and the price was right. I did check out other storage companies in the area and they were close in comparison with capacity, pricing, etc., except for the service I received. If you need storage and live in the Gaithersburg/Montgomery Village area it will be worth your while to stop by.

Britney was very knowledgeable and very professional . She helped us with our storage needs. I will tell all my family and friends about my good experience at cube/smart .😃

Clean, secure and convenient.

I have been using this place for quite a while and compared to the other storage units i have used before, this is my very best. The staff is friendly, the environment, units clean and parking is right outside, very convenient.

Great storage location. Managers were very helpful.

The office crew was very friendly and efficient. The truck was very clean.They whole process was quick and the various aspects were explained clearly.

No problems so far and the store manager made sure to tell me how the rates are introductory and will increase. I am glad I didnt just find out by being billed at a higher rate.

Exelent customer service by store manager.She was very helpful and friendly.

Bre was professional, knowledgeable and polite. I moved from a different storage facility in Northern Virginia and I know I made the right choice. The staff never lets me forget if my due is fast approaching. If you are looking for a clean, courteous and convenient location - This Is It! THANK YOU BRE, YOU MADE ME DAY!

Great experience. The on-site manager is very nice and considerate. I would definitely recommend this space to a friend.

Fees and insurance are too high, other than that the service was great

The team at this CubeSmart are wonderful and very helpful, I dont need to go anywhere else thank you Bree for the great service.

Kept well maintained, good security system and good hours. Only thing that would make it better is 24 hour access so I could keep my bicycle there for my night rides.

Everyone I dealt with at the Cubesmart in Gaithersburg MD has been great, no issues, good price, nice people. I also used the free moving truck to bring my things over, just as advertised! I would use them again.

I want to give a “Shoutout” to Britney and John! I was only at your facility for 7 months, but it was always clean and your friendly, helpful customer service was outstanding during my entire stay.

Very proactive in contacting me if Im late paying to avoid a late fee. Good people.

Very friendly and willing to help. Give you good options to choose from. Will go there again!

I visited your store last Saturday and rented a storage place. I was helped by Mr. Greg Elrod.I need to congratulate your store for the wonderful service I was offered. Mr. Elrod went beyond any customers expectations. He even helped me with some coloring books for my children.I am glad to refer your services to my friends.

I got a promotional rate and Britney was very friendly and patient. She explained everything very thoroughly and did not mind showing me all the different types of storage units.

Bre Leggins and her assistant was very informative and VERY professional. And didnt have to spend half the day with them to open an account with CubeSmart! I will promoting this location if someone is in need of a storage unit! Thanks again Bre for all your work! Very much appreciated.

John the manger was a great guy to work with.

Great customer service, clean units and fair price. Highly recommend.

Bob was very friendly and helpful in getting us set up. It took no time at all. The facilities were as advertised.

Recently moved a daughter back to town. Very convenient location, staff easy to work with.

This place is great, Ive had no issues with them and pricing is way below others for what Im getting.

Its a nice clean storage facility an u kno yo boy wouldnt b there if it wasnt the cheapest

On the move in date, I was greeted by both Mr. Thien and Ms. Leggins.Mr. Thien had originally responded to my reservation and planned move in date. Ms. Leggins handled my in-processing in a professional, courteous and thorough manner. Candidly, my brain was fried from a long day at work. So it helped tremendously that Ms. Leggins carefully explained the options to me and took the time to evaluate how much space I really needed. I upgraded to a more realistic storage size for my archives. Ms. Leggins explained the paperwork with a balance of comprehensiveness and brevity.The location itself is pretty accessible for suburban Maryland. It was really easy to acclimate to the mechanics of using the space and porting in belongings. I definitely will continue to use this facility for my storage requirements.

I recived very nice service in this storage. i really happy thanks!

Very nice storage John was helpful

Very courteous and professional!

Great service, I also love the security and the unit access hours.

Bre is amazing....Made the whole process seamless

Great service and courteous people working to be of service to stockholders.

I was completely satisfied with the setvice I was given.

Clean units but I am not happy about the store fee going up!

Awesome staff,knowable and courteous courteous.

Three floors/ w, elevator

Nice people

Excellent storage

Nice

No issue with the rental application or while using the facilities.

Customer service, very good I recommend it.

Excellent attention