user
Airpark Auto Pros, Certified Auto Service
8025 Snouffer School Rd, Gaithersburg, MD 20879, United States
Appearance
Airpark Auto Pros, Certified Auto Service
Comments
Ja
Review №1

I would like to thank Issac and team for being professional. I appreciate them helping me with my headlight. Very honest Mechanics I cant say that for to many. Highly recommend Airpark Auto. I also come for my oil change as well.Thanks again see you all soom

Br
Review №2

My family recommended Airpark Auto Pros, they take both of their older cars here for maintenance and service. I was impressed from the beginning - they are so professional and customer focused - the lobby is a great place to wait if needed. The thorough inspection with photos and degree of importance brought issues to my attention that I didnt even know were beginning to be a problem. I loved that I could choose via text what I wanted done! There was no pressure and I was able to do some research and financial planning to decide what repairs I wanted done, and when. I feel confident that this will be where I bring all of my cars from now on!

Ka
Review №3

I brought my vehicle in for fluid replacements (coolant, brake, power steering, and automatic transmission). I arrived at the appointed time and the staff began work right away while I waited in their very clean and comfortable waiting room. When the maintenance was completed I received a detailed description of the work performed. The cost was much less than what a dealer would have charged for the same service. Overall, I found the staff to be friendly, professional, and informative. They didn’t try to up-sell me on additional services that I really didn’t need but they did inform me of a couple of potential issues to keep an eye on. Overall, I was extremely pleased with how I was treated as a customer and the services provided. I have since returned for similar work on another vehicle and was equally satisfied.

Ha
Review №4

Amazing service! Isaac and Ryan took excellent care of me and my car. I received a very detailed inspection with pictures and an accurate quote with no surprises(except a nice chunk of a discount)! Prices are very fair. I was able to pay for my bill over the phone and pick my car up after hours which was very convenient. One visit and Im certain I will be a long time customer.

Ja
Review №5

This shop is highly professional and extremely honest. What else can you ask for in a mechanic. Oh yeah, they employ capable mechanics, too!

Al
Review №6

Communicated everything I needed to know as someone getting my car fixed. Amazing price. I offered to pay more to get it done quicker and they refused and still got my car done same day. Overall they’re honest and didn’t try to sell me on irrelevant things

Da
Review №7

Excellent service. The car was serviced at the appointed time, the staff was very professional, and I appreciated that they didnt try to upsell me additional maintenance, although they did a full inspection. I would certainly use them again.

Mi
Review №8

I am very pleased with the service I received at Airpark Auto Pros. Isaac, the manager, was extremely polite and friendly from the moment I called to make an appointment. When I arrived, the electronic check-in and estimate process made everything extremely clear and I did not feel I was being upsold whatsoever. The employees are honest and the work is quality. We will definitely be back for our routine oil changes and any other issues should they arise. Thank you everyone at Airpark for your help!

Ri
Review №9

Friendly and fast service! I used Groupon voucher for an oil change. There was no additional fee on-site, and voucher covered it all. The technician inspected my vehicle and took pictures with all the findings. I would definitely return for future services and needs. They also have a comfort waiting area with big screen TV.

Tr
Review №10

Airport Autos pros is a pleasant place to have your car serviced at. This is my first visit there and I drove 1 hour just to come see what the fuss it was all about in their reviews. The gentleman welcoming you is nice and talks with great details and knowledge. The space is clean for the guest and you can see from pictures. Prices are good and you can get even better deals with their Groupon. I intend to use any of these to get my car 8n good shape by the way. Their motto is fast, friendly, exceptionally honest : so far i have seen friendly, honest, waiting to see the speed.. ;) I have to admit, they got me in an hour early for synthetic oil and full rear brake service for my Acura so no complain here. They didnt try to sell me extras as some mechanics always do, they advise me instead for future possible services which were fair. Will come back for sure, Groupon or not ..but Groupon deals are great 👍.

Jm
Review №11

These guys were great! Got me in and out. Great customer service!

Vl
Review №12

Easy communication to schedule and re-schedule appointment.No delay time between getting a car in and the beginning of the repair work - there is no time wasting.Very friendly, communicative and cooperative staff. Nice comfortable waiting area.Friendly and helpful discussion of the repair needed and possible approaches, parts, etc.Very reasonable pricing.Good quality of the work.Good alternative to the noticeably more expensive brand/dealership associated repair facilities.

L.
Review №13

I have used Airpark Auto Pros for both of my vehicles and have been very happy with all of the repairs. They provide an awesome inspection report and all is done via SMS and email so there is a accurate record of all services performed. I recommend them highly.

Ed
Review №14

They were fast and professional. My car ended up having other issues and taking it back next week. I hope I get the same quality of service again.

An
Review №15

The service is efficient and fast. Johnny took me in even that I have arrived late. Very friendly and welcoming staff. I will definitely do my car service here from now on.

Lo
Review №16

I contacted Airpark Auto Pros based on a number of positive reviews on my neighborhoods NextDoor site. I am very happy that I did! I had been having repeated dead battery situations (due to purchasing a cheap battery from AAA - dont do it), and my air conditioning and radio had both stopped working. Airpark Auto Pros determined the underlying issue for both and also did a full diagnostic and found a couple of other items for my vehicle that needed attention. They made all the needed repairs, all interactions with them were professional and friendly and their prices were reasonable. Im happy to have a new trusted service team for my Acura TL!!

St
Review №17

Comfortable guest lounge and amazing service and auto care. Isaac was the best yo. Definitely recommend and would come back

An
Review №18

Excellent service! Isaac was extremely helpful with assisting me with my car issues and provided me an accurate time frame on repairs.

Bi
Review №19

Outstanding Service. Everyone was very professional and they were willing to take the time to answer my questions. They also made recommendations and explained why they were important, but did not put any pressure on me.

Ca
Review №20

Airpark Auto Pros did a fantastic job with my vehicle. I loved that they did an overall vehicle inspection and then sent me pictures and descriptions of what they noticed on the car. They also discussed with me what was most pressing and what could possibly wait for a bit. They provide a very detailed estimate, again with pictures and descriptions and send it to you to approve over text or email. I was able to easily share this with my partner, discuss next steps and make an informed decision. They were trustworthy, detailed and professional. And of course very clean. They wipe down the car after all work is done with disinfectant to ensure our safety. We have found our new shop for all car repairs.

Pe
Review №21

Good service. I went there for an oil change. They also changed the engine filter. Quick professional and competent. The lounge / office space is comfortable.

Ke
Review №22

One of the most professional shops I have been to. Great communication and customer service. Highly recommend

Fe
Review №23

The atmosphere was very nice. The waiting area was excellent. The gentleman (John?) was superb. The employees I spoke with were friendly and professional. I like how (John?) looked for discounts to help me with my pricing. I have a third party auto coverage and he assisted me with filing a claim for service to be done. I really like this shop and will continue to use it as my go to place for my truck.

Mi
Review №24

They were extremely helpful and friendly. The inspection report was a lot more in depth than other mechanic shops I’ve been to in the past and everything was explained well. Pricing was comparative to other mechanics as well so no issue there either. Would recommend this place to my friends and family.

Ar
Review №25

Honest is a very accurate description. No games or shady practices when it came to the invoice for brake job. Very easy to deal with and they email you the receipt and inspection result. I will definitely use them again.

Me
Review №26

The team was very professional and knowledgeable. They didnt try to oversell and they kept the information factual. The facility was also clean and comfortable, and I was able to use their wi-fi to work while I waited. I will definitely go back for other services.

Jo
Review №27

Isaac and Ryan were the best. Very professional and knowledgeable. I would recommend this to anyone that needs the best auto service!!!! I will be back :)

ki
Review №28

What an amazing experience and professionalism! Came in for oil change and check light for brakes. They did an entire vehicle inspection and came back and told me it was just a broken sensor and fixed it within the same hour. Unlike some other place I went to that tried to rip me off and said they would have to replace my brake pads and my rotors.I appreciate the honesty and professionalism once again and will definitely be heading back for any future service needed.Thank you to the whole team!!!

Ma
Review №29

Airpark Auto Pros did a great job repairing my car. I had a bad inside water leak -- and electronics damage -- due to a convertible roof leak, requiring new seals, replacement of some electronics, various other repairs, and new carpet. Airpark worked with my insurance company seamlessly, ordered and installed new carpet, did all the repairs, and even had the car detailed! I just got it back, and my 2014 car looks like a NEW car inside and is running perfectly!Nelson, Johnny and the crew at Airpark are friendly and helpful, the facility is clean and a nice place to wait, prices reasonable!Highly recommended!

lo
Review №30

Did a really good job. John worked on my car and did a fantastic job. They didnt try to sell me on anything else like other shops. They are completely honest with what is wrong with the car. I will be coming back soon.

Fa
Review №31

This place is awesome. They are organized and know how to do the work in timely fashion. The lounge is comfortable and I was able to do work while the did the maintenance. I will definitely be there again

Ja
Review №32

Appreciate the service and the on-going communication related to status of my repair. Cost wasnt so bad and time was prompt to estimation provided.

Ku
Review №33

Having my brakes done at Airpark Auto Pros was a truly refreshing experience. Nelson is an excellent service manager who knows what customer service / satisfaction is all about. What was refreshing was that there was no attempt to oversell unnecessary repairs, and the price was what I was quoted upfront...and not a litany of costs or fees that the dealers pile on as disposable charges.

Sh
Review №34

I recently took my vehicle to Airpark Auto Pros for the 2nd time. I believe they are competent and trustworthy. Having an auto mechanic you can trust provides real peace of mind. The guys at the counter are professional and courteous and being able to schedule online is convenient.

Br
Review №35

The workers and technicians were very thorough and courteous and professional. I trusted their advice and I really liked the free water and snacks in the waiting area.I got great service and I trust them to do quality work and not trick me or oversell me. This is my 4th or 5th visit with various car issues.Thanks!

Je
Review №36

The guys there are true professionals. Thanks to Isaac for the heads up about my car. This place is highly recommended.

Ch
Review №37

Isaac is wonderful and I had such a pleasant visit and received great customer service assistant from him.

An
Review №38

I came in to have my transmission fluid changed and the service was exceptional and very fast. Very awesome and kind staff and my car runs so much better than before!

Ab
Review №39

Excellent service!!! Ryan did a good job on fixing my transmission pan leak. Highly recommended!

Ge
Review №40

Definitely I recommend Airpark Auto Pros. The facilities are very comfortable to wait for your car and the report at the end providing a multi point inspection is the best.They have very professional staff and qualified tools and system to provide a correct status of the wheel alignmentI will keep Airpark Autos Pro as my garage for my cars from now on.

Te
Review №41

The folks at Airpark Auto Pros advised me on what work they didnt think I needed and what theyd recommend I should have done. I have a 2020 Jeep Gladiator and prior to aligning it, they suggested that all components be installed as to not have me waste my $$. Theyre honest and dependable. Thanks guys -op

Ke
Review №42

Went in once for an oil change. Everything was great. Went in soon after for a transmission flush and it seemed like everything was fine until an oily smell started coming through my car vents. Went to a Honda dealership that told me they forgot to put the cap back on and that I needed a new transmission flush. I was livid. Reached out to the owner and he was very apologetic and offered me a free oil change to earn my trust back (Never got a refund because it was through Groupon and apparently Groupon doesnt give reimbursements after they have been redeemed). A few months passed and I decided to reach back out and see if the free oil change was still available. After being assured that it was I went back in and got my oil changed free of charge. On the ride home I noticed a loud scraping sound coming from the bottom of my car. I pulled over thinking I just may have ran something over and it got caught on the bottom of the car. Got back on the interstate and the issue persisted so I found the nearest auto repair shop to see what was wrong. A kind man at the front desk came to look under my car real quick and said my lower engine cover had been damaged and was scraping against another part in the wind. Unbelievable! Dont understand how they have good ratings. 2 HORRIBLE experiences in a row and the owner just asked for me to give them a 5-star reviews on all their platforms. They should be sued!!

Ma
Review №43

This is the second time I’ve taken my car to get an oil change at this place. Everyone’s so pretty professional and knowledgeable. Thank you so much!

Da
Review №44

Went in for an oil change that I got on Groupon and had no issues at all redeeming it. In and out in 30 minutes. Great service and friendly staff.

Ge
Review №45

This was my first time at this place and I was very impressed. From the beginning to the completion of my service I experienced great customer service and professionalism. Will definitely use them again.

Xl
Review №46

First time at place and very impressed. They were very honest, detail in explaining about the services done to my vehicle. All questions answered without hesitation. The guys were respectful. Service was great. Wait time was as promised. I recommend to all.

Fl
Review №47

Very quick professional team that even has great Groupon voucher, that they acknowledge on site 10 out of 10 will definitely be going back again

We
Review №48

Quick and professional service as promised, courteous staff, clean waiting room.

Me
Review №49

Fair prices, nice and spontaneous staff! Had a nice waiting time there while working and drinking coffee! Cant ask for more.

Me
Review №50

Needed new front rotors and break pads-Airpark Auto Pros were courteous, responsive, budget friendly and repaired my car in a few hours! I am very pleased with my experience!

Do
Review №51

Airpark Auto Pros provided outstanding service from the initial estimates through the completion of the work. I plan to use them for all future auto repairs and maintenance. And I‘ll be recommending them to anyone I know or come across who is looking for auto service. Thank you very much Airpark Auto Pros!

Di
Review №52

First time at Airpark. They did a great job with my oil change and multi-point inspection. Staff very courteous and helpful.The print out on what needed to be done with actual pictures of the problems is very helpful. Upon looking at it-- I can prioritize the repairs.I highly recommend going to Airpark Auto Pros!

Vi
Review №53

Friendly & knowledgeable staff, perform oil change in timely manner, pleasant & comfortable waiting area, COVID friendly. Thank you.

So
Review №54

I would recommend anyone to go here. This place has great service with honest workers, and even a clean and comfy waiting area while you wait. I stumbled across this place through groupon but will never look any further moving forward!

Br
Review №55

Great experience, very professional and on time. Highly recommend

Sh
Review №56

This is our go-to place for caring, professional, and honest auto repair. They take extra care of their customers, with quality service, a thorough check of the vehicle with each encounter, and a clean, pleasant waiting area with television, reading material, computer access, drinks and snacks. Yesterday, manager Isaac made a suggestion for replacing my auto key that saved me hundreds of dollars. Thank you, Isaac, and Airpark Auto!

Da
Review №57

I found the Airpark Auto Pros techs and management to be excellent communicators, and highly skilled. They are just darn good at what they do As a first time customer, I found a great go to shop. I highly recommend you give them a try!

Sh
Review №58

As a first time customer, I was pleased with the service today. Nelson Borda was very knowledgeable and provided me with a detailed quote of repairs needed on my vehicle. Bonus points for the Internet Cafe and guest lounge with a Television. I was able to answer emails while waiting. Definitely will be back.

MJ
Review №59

Overall great experience! Fair prices and they have a comfortable waiting room. I’ve had my car serviced by them twice now.

Ka
Review №60

This is a great place to go for an alignment service. They did an excellent job with the alignment. Besides being punctual with my afternoon appointment, the staff was courteous and the waiting area was clean and pleasant.

Am
Review №61

Very professional and excellent workmanship. I went in to get my tires aligned and was pleasantly surprised by the service I received. I would definitely be back to get my car service. And special kudos to Nelson for all his help.And I would recommend Airpark Auto Pros to my friends.

Pe
Review №62

Best auto (and IT) service that Ive have used!

Ev
Review №63

Professional, clean, courteous, good price.We used this good company some months ago. Now, when we needed service again...we did not hesitate to go back. They do what they do well, keep us informed at every step of the way...and...their charges are reasonable. We will continue to use them.

Ju
Review №64

The staff was very professional and courteous. They took the time to explain the job, and options. Very impressed with the online estimate as well, its very convenient. I recommend visiting Airpark Auto Pros.

Wi
Review №65

Recommended by CarMax as well as Maxcare described my emission problem and took care of it at a good price!!!

Li
Review №66

I absolutely love air park auto I was referred by my bestfriend. I had the best experience the lobby is so welcoming. I had a two he wait but the lobby was so comfortable. I loved that they txt me everything being done to my car and gave me a set and honest price. I need a little more work done and I will definitely be back! 10 stars!

Be
Review №67

The staff was very professional and courteous. They did well with keeping me inform on when I car was ready for pickup. They offered the best value which I appreciated.

Ch
Review №68

These guys are GREAT!!!! Very friendly and helpful! I would recommend them for any car stuff you may need!!!

Ar
Review №69

They did great work and treated my old truck like it was $200K import 😁

Am
Review №70

I am not one to leave reviews unless I receive above and beyond service. I had a great experience with Airpark Auto Pros. The professionalism and excellent customer service were outstanding. I am so happy to have received such service because I can recommend them to others as well as use them as my mechanics. They did an excellent job with replacing my rotors and brakes.

ni
Review №71

Always great experience when dropping off my vehicles amazing customer service Nelson always answeres all my question and is very helpful with figuring out whats the best approach of keeping my cars in great condition

Jo
Review №72

I originally went to Airpark Auto Pros (AAP) for a synthetic oil change. When I called and came in for my appointment, the staff member was very professional and friendly. The reception area has ample seating to maintain that distancing we must do and their was a much needed phone charging station I used. They had multiple bays and were busy, but it was not chaotic, as when you see other service shops.The attendant came to me and asked if I noticed my car not starting and he said it was a simple fix related to the new battery I had gotten done and he fixed it. Because it was a simple adjustment that wasnt done by the person who changed my battery, he offered to do it and was no extra charge. I offered, but he said not needed.I heard him interact with another client and they remained professional and friendly. Definitely going back.

ca
Review №73

Nelson, the manager, was made sure I got great service.

ma
Review №74

I really trust them with my vehicle maintenance. They are fast, friendly, professional and caring. They listen to my concerns and address them all. They are very detailed in their explanations, and make sure that I understand all the problems found, what the repair entails and what it means if I opt to wait another few months. They let me know what repairs are urgent and what can wait a few months. I highly recommend this business.

Ro
Review №75

So, I actually went to Airpark Auto Pros twice in one week. I got my brakes done and got the brake system flushed. It was a great experience. They sent text reminders for the appointment, sent me a text when the vehicle was finished, and sent a link to a diagnostic picture of the health of my vehicle. The staff was very friendly and professional . They followed all CDC social distancing guidelines and kept things as contact free as possible. They got me in on time and the vehicle was serviced promptly and quickly. I would definitely consider them again if I need work done on my vehicle.

Ra
Review №76

Excellent service!!!I went to Airpark Auto Pros for a tire replacement. John was very understanding and helpful with the insurance claim.I will be coming back here for my auto needs in future and would gladly recommend Airpark Auto Pros to my friends and family.

An
Review №77

The have a great service and great prices, this is one of the fist business I get vouchers from Groupon that doesn’t charge extra hiding fee, I be back and I do recommend.

St
Review №78

They did the job on time and were communicative and professional. They were ready for me at my appointment time. They have a clean waiting area. Business area is not chaotic, it is calm and family friendly.

I.
Review №79

Did fine work. Fair price. Friendly professional service

Ar
Review №80

Got a reminder message one hour before scheduled time. The service was great!

Ro
Review №81

The staff was so accommodating and courteous. They kept me up to date throughout the entire process including a free and honest assessment and estimate on my car and fair pricing. In addition, they honored all applicable coupons. Johnny was especially nice. This is a professionally run business. I have found my new auto repair shop.

Pr
Review №82

GREAT SERVICE! I brought my car in to have my front brake pads replaced. Very friendly and professional! The waiting area was clean and comfortable. Wait time was quick. Most importantly....they didnt try to sell me anything that I didnt need! I will DEFINITELY be a returning customer for my future auto maintenance and repair needs.

JC
Review №83

It is rare that you find a mechanic that is equal parts knowledgeable and personable. The process of making an appointment, checking in, waiting for services was amazingly easy. But that’s only where it starts — the work that is done is stellar and the team makes sure you understand what is being done, understand what needs to be done and understand why it needs to be done. This isn’t the kind of place that is going to take your car in the back and come back out with a list of expensive repairs — this is the place that will engage you in a conversation about what they are seeing and they will ask you about the repairs you want/those that can wait. There is a level of transparency that is hard to find elsewhere. I would recommend this spot to anyone looking to have their car serviced.

Te
Review №84

The team at Airpark Auto Pros was so friendly and professional. They didnt try to upsell me and walked me through the multi-point inspection at the end. Ive never had a better auto mechanic experience.

Ra
Review №85

Very professional approach to car service and oil change. From the customer lounge we can also see the car being serviced.

Mo
Review №86

Excellent service.. everything on time.

Jo
Review №87

By far one of the best honest experiences I’ve had with mechanics.Took my 2008 Honda Accord for a job that was estimated to cost 2x more at the dealership than what I was quoted by Auto Pros. Used their touch-less drop-off feature (very convenient) and after they inspected the car, they found the problem not to be an actual needed fix. This was great because they actually saved me money and time.I was able to get other much needed fixes done and still be below the estimated repair cost I was getting charged at the dealership.They were very honest with what needed to be fixed now and what could wait. This was great because I didn’t really have all the money to repair everything on the car. Also, they were very knowledgeable and patient explaining all the car needed.At the beginning, their communication wasn’t what I expected, but they were able to turn it back around by keeping me informed after I called a couple of times. But this was understandable as I’m sure the business had to cut back employees’ hours because of COVID.Overall, I’m very satisfied with the results and will be going back and letting people know of their great service and unbeatable prices.Great work Airpark Auto Pros! 👏

JO
Review №88

I had a long wait because they was waiting for a machine to do their job but they have great customer service and nice waiting room for customers loaded with coffee, sodas, chips, cookies... thanks Airpark Auto Pros.

JA
Review №89

This is a great company and we will definitely be using them again. Very convenient, responsive and highly professional. Truck was well cared for and price was right.

Ne
Review №90

Excellent shop: courteous, honest, professional, thorough, and clean. Will definitely use them again when the need arises. I was very impressed by their service ethic.

Re
Review №91

My experience was terrific! I had already read the raving reviews so I was looking forward to it, but it exceeded my expectations. Its never a fun process to get work done on your car, but if a company can make it palatable and a comfortable experience, then they have mastered it. They have a waiting room with comfortable couches and a TV with many channels like at your own home: Netflix, Amazon Prime etc. I was able to complete some work in their internet cafe which they provide two computers. The do provide coffe/tea and a fridge of beverages. Im focusing on the environment, but the personal service was phenomenal Johnny was very detailed and took his time to let me know what was being done and what would be coming down the line. You also get to watch your car being serviced on from the waiting room. That was a cool experience. They earned a customer for life! Fully recommend!

Ja
Review №92

Took in my car for new breaks . They took the time to do a basic inspection of my car and did a detail outcome. Did my work in a very timely manner excellent service and they do what they say they will do and try to work with you thank you again i be back to all my cars

Lo
Review №93

Great value! Very professional

Jo
Review №94

Excellent customer service!! They thoroughly check your vehicle out! They will print and/ or text you a detail report of what the vehicle may need attention. With Pictures! The service Manager Nelson is very helpful and knowledgeable of the industry and the technicians does take their time to go over the vehicle!

Aa
Review №95

Wonderful customer service and very friendly staff. Pricing was competitive and below what I estimated. Text messages and tech used to show the work needed and being done on my vehicle were greatly appreciated. They will be getting all of my business from now on!

An
Review №96

Amazing experience! Drank coffee, chilled, got detailed report.

Ar
Review №97

My second home 😁 the guys that worked my car are great (Ryan and nelson) highly recommended

To
Review №98

I used a Groupon for Wheel alignment and was very happy and satisfied with the service and value for the money.

La
Review №99

Staff was very pleasant and knowledgeable. The facility is very clean.

M
Review №100

Great work, Great up front pricing, Great customer service. Finally a auto repair service place you can trust.

Information
29 Photos
100 Comments
4.9 Rating
  • Address:8025 Snouffer School Rd, Gaithersburg, MD 20879, United States
  • Site:https://airparkautopros.com/
  • Phone:+1 301-990-2990
Categories
  • Auto repair shop
  • Car service
  • Truck repair shop
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
Similar organizations