10 out of 10, would recommend! Everyone there was extremely kind and willing to assist me with anything. Todd Patton is by far the best salesperson I have ever encountered. He was professional, yet personable at the same time, and went above and beyond to accommodate/help make the entire purchase process go as incredible as it did! Every single staff member there, from management down, were fantastic. They did an excellent job at explaining not just all of the aspects of the car, but all of the details surrounding the warranties and financing as well. They did all of this without making you feel pressured into buying a certain car, warranty, or financing the car! Mr. Patton and everyone at Gaithersburg Mazda didnt just want you to be excited about purchasing a new car, but they themselves were excited for you! It truly was the best car purchasing experience I have ever had! Thank you all so much for everything you did for me!

I had a super smooth and easy experience from scheduling online to getting service. Upfront about pricing and timeline and waiting area was clean and comfortable (technically the Acura waiting area since they are remodeling). Will definitely be coming back for regular service.

Very pleased with the service Harry, and his team provided. I brought my Mazdas in for recalls & firware update.They did any routine inspection, and recommended some work to be done. Besides that they were honest, and didnt take advantage of my mechanical knowledge. I know I wasnt the easiest customer to deal with, but they got the job done. Will definitely continue to keep bringing in my cars for routine service. Thank you MAZDA SERVICE TEAM!!!

We had a great experience buying from these folks. We had done research online and said we wanted to compare two models. When we arrived, they were both parked next to each other out front, freshly washed. The salesman started by explaining and showing the differences between the models, then accompanied us, patiently, on two test drives, then a repeat to verify our pick. No BS on the pricing -- they have a no-haggle policy.They wanted our used car; we said we were planning to sell to CarMax down the street. They said go get a price from them and theyll meet it less some small fee. They did.This was the easiest car-buying experience weve ever had. Well be back.

My goodness, this was the quickest and most pleasant car buying experience Ive ever had. I was in and out of the dealer in about two hours including test drive.I worked with Todd in Sales and Amin the Sales Manager. Todd was super professional and never pressured me. When I arrived, the car was out front and I was test driving it within minutes. Todd was extremely friendly and low key and went through the features of the Mazda 6 while patiently answering all of my questions.The experience felt more like I was chatting about a car with a fellow enthusiast, rather than a sales person. Of course, I decided to buy the car and thats when Amin worked quickly and professionally to establish all of the paper work. He is also an extremely kind person and I enjoyed interacting with him greatly.I just could not believe I had found the exact car I was looking for, and was able to complete the purchase with zero hassles. Granted, I came in prepared, which I recommend to anyone ready to purchase.Heres the best part, this particular dealer has an agreement with the MVA and can produce a registration and permanent plates on the spot! Thats right, I already have my registration and it means I do not have to drive around with temporary tags. I have never seen this before and it was just the icing on the cake.So thanks Todd and Amin for going above and beyond. One week in, and I am loving the car like crazy.

Great service department, the level of customer care and clear Communication keeps me coming back.

Weve bought several cars over 25+ years at Rosenthal Acura and the sister dealership Gaithersburg Mazda and have had excellent purchasing experiences each time. We had bought a new 2015 Mazda 3S, which we really enjoyed, but last summer decided to buy something a little bigger for carrying bikes and traded it in on a low mileage 2016 Mazda CX5. We purchased an extended warranty since the car was just out of factory warranty when we bought it but we got a good deal.Recently the CX5 had developed a noisy drivers seat mechanism and the Navigation screen would not function in cold weather. I did some research and found Technical Service Bulletins for both issues, so I made an appointment to have them looked at. Angela was very helpful taking my information and setting up my appointment and Jake was my contact in the service department. I showed him the TSBs and a copy of the warranty and he took it from there.Long story short, the warranty company at first turned down the coverage, but Jake went to bat for me and finally got it accepted. His efforts saved me almost $900. They even took care of a recall while I was there and the repairs were well performed by Jorge.Thanks Jake and Gaithersburg Mazda!

Incredibly UNPROFESSIONAL experience. End of June I purchased my first vehicle (used). Everything went fine, but received a check in the mail with vague description and no communication from the dealer in July. First time buying, so assumed there was a miscalculation with the DMV. End of August still hadnt received my license plates. I emailed and got a voicemail several days later telling me there was an issue at the DMV and I would have register the car myself once I fix the violation. I take responsibility for my part in not asking what that check was for, but and the end of the day I paid a lot of cash for this car and they are in the service industry. The least they couldve done was followed up with a phone call when they couldnt register my car. With COVID, appointments are at least 3 months out so I called both the dealership and the person who left a voicemail to ask for help and didnt receive a call back. I regret purchasing this car from here. Despite the DMV and communication issue, the car sales man was not sensitive to the fact this was my first car purchase and basically made me feel stupid for valuing KBB. Overall, couldve been worse, but I didnt appreciate their ultimatum tactic, scaring me out of looking at other dealers before I decided or else their deal was off the table.Its been almost 2 weeks since Ive called for help with my car registration and no help. Please take this feedback and improve for customer service!!!!!!!

I just bought a CX-30 and the entire experience was fantastic. I started before the car was available (its a new model) and dealt with Todd Patton. He was very helpful but not pushy. He tailored his contacts to my preferred (email) method and kept me updated on when the model would be available. Once they were in, we had a test drive and he handled the purchase. Of the seven cars Ive bought over 2 decades in 3 different states, this was the most pleasant experience yet. Todd was a big part of that, and I highly recommend the dealer and Todd in particular if you are considering a Mazda! :-)

Looking for new or pre owned vehicle and also hassle free purchase procees. Please visit Gaithersburg Mazda

Great experience at a dealership for a change! Todd and Amin did what they said the way they said they would do it, when they said they would do it! When is the last time you heard that about a car dealership! I highly recommend this place for your next car. Go see Todd P. And Amin!

Todd was great! I scheduled a test drive online. He called to confirm and learn more about the cars I was interested in (a new Mazda 3 and a Certified Pre-Owned Mazda 6). When I arrived for the appointment, he had the 3 waiting out front, and brought the 6 around while I was test driving the 3. Seamless, friendly, low pressure service. Ultimately, I ended up going with a VW Golf - nothing wrong with the Mazdas (my girlfriend has a CX-5 that we love), I just really enjoyed the Volkswagen and was able to find one with a manual transmission. Anyway, even though I ended up not buying from this dealership, I appreciated the respect and professionalism I was shown, and would definitely recommend it!

I rarely write reviews but I had a great experience at Mazda Gaithersburg specially with the sales gentleman Joe. If you want a good experience and no sales pressure you have to check this place out and ask for Joe. I found him to be very positive and uplifting. I’m leaving this review despite the fact that I ended up not buying a Mazda. I found the management team to be reasonable as well.

Great dealership....I love everybody here ....much loveOld stomping ground 😉

Hi! Im the dummy who came in with a key fob that didnt work. I had changed the battery myself and it wasnt until I walked to the service desk that it occurred to me that it might be in upside down.Fortunately, Steve was there to give some good natured ribbing and quickly pop my fob open, point out the giant + sign and put the battery back in. Really appreciated it and definitely appreciate the fact the guy was happy and enjoying himself at work!

Ive always been treated with high quality service and they have many amenities while waiting for your car to be maintenanced.

After multiple attempts to allow them to fix the problems, it is time for a review. I bought a car from these guys and while I love the car, I didnt love my experience with the sales team.Joe was my salesman and he was super nice but he wasnt honest. I needed a new car because mine was totaled and so I was in a rental. After deciding to buy the new car from Joe, he told me I could leave the rental there because they had arrangements with Enterprise. I asked him if I needed to fill up the tank because it was lower than when I had gotten the car. Joe assured me that wasnt necessary because when returning to a dealership things are different. He also promised a gift card for gas because the car I bought was almost empty and it was too late in the evening to fill up.A few days later I got a bill from Enterprise for not having enough gas in the tank... I sent it to Joe and he said there was nothing he or his managers could do and he was sorry for the misunderstanding. I also let him know multiple times over several weeks that I had not received the gas card I was promised. It is now 4 months after purchasing the car and I still have not seen this gas card.It took a lot of negotiating to get a fair price on the car, I dont feel like I got a great deal and this nonsense with the gas is enough to tip me into the will not return category for this place.

Meet two sales man warm bodies no interest to talk & show cars

If youre in the market for a new or used car, Joe W. is the MAN!!!! Hes knowledgeable, patient, good vibes kinda guy and most importantly NOT pushy. He made my car buying experience so nice and smooth! I highly recommend him and this dealer👍

Was not impressed with this dealership. Upon entering, the person who greeted us directed questions at my male partner when I was the one interested in buying a car. I felt like they werent taking me seriously. When I asked about test driving a miata, I was told there werent any to test drive, and there was one sitting right outside. Im not going to buy a car without test driving it

Jake and the service team are always punctual, professional, fairly priced, and easy to work with.

Service team have been great each time.

I worked with a gentleman by the name of Todd Patton. He always kept my interests first, wasnt pushy (like a lot of salespeople are) and honest. Definitely recommend.

I hardly write review about any vendor. I purchased my car from this center. Recently I used this Mazda service center to replace my rear brakes, one fine morning the entire car started smoking from the rear. when I took it to the Mazda service center, I was told that the compression failed and asked me to pay another $600 for fixing the same rear brake compressor. The reason that was given is thats problem with some model, which I dont understand why was this problem was not identified earlier, when the car was running all 3 years without any problem.I also didnt get any convincing answer as to why this hasnt happened after rear brake replacement.

Despite making an appointment the sales person we where going to meet had a customer when we got there so we had to wait. Then they gave us a different sales person who we also had to wait for. Then they couldnt find the car. Then they couldnt find the key. Did I mention we had an appointment to look at this one car? Overall it took about five hours to get in and out and we spent most of that time entertaining ourselves .

I bought my 2015 Nissan Rogue at this dealership yesterday & I was so impressed. Fernando Ramirez made the buying process super easy and did not pressure me at all to rush the deal. Definitely a difference from the encounter I had with another salesman at a different dealership the day before. Now I have one of the most luxurious SUVs as my second car & I couldnt be happier. Thank you guys so much!!

Rockstar dealership just has really helped get rid of my anxiety that has developed with past dealerships. Im happy to finally have a service/parts department that I can trust! Super friendly and helpful!

I am so happy with my experience at this Mazda location and could not be more excited about my certified new used 2018 Mazda CX-5. Everyone was so helpful throughout the process from Joe showing me the car, having it waiting for me out front when I arrived, and taking the time to explain and answer any questions. Joe’s enthusiasm and genuine care made a difference. Amin also took a lot of time to explain the finances with me as I am a first time car buyer. I really appreciated it. Thank you for a great buying experience!

First of all great customer service from the moment I walked in. Maynor is a great salesperson let me test drive the car I wanted to see right away, help me with financing and overall made it an easy process. The rest of the cars on the lot were also reasonably priced. Definitely worth the time to check if your in the market for a vehicle.

My boyfriend and I drove 3 hours from South Jersey to purchase a car here. We had an appointment with Jonathan at 9am. He gave us excellent service and was very friendly! We were out of there by noon with a beautiful car that we got a GREAT deal on! If i ever need another car i would buy from here again! :)

We had the best experience at Gaithersburg Mazda with Sri and the sales manager. Prior to arriving there, we had a long day of dealing with other Mazda dealers in the area that lured us into their location with misleading advertisements. Once we met with Sri, he and his sales manager showed us the Mazda CX-9 that we wanted and had us into our new car and heading home in just under 2 hours. If you want to deal with serious professionals who respect their customers’ time, please go to Gaithersburg Mazda!

I just got a 2015 CX9 and the experience was amazing. The guys at Gaithersburg Mazda are complete professionals and very knowledgeable about all the products and services. Two big thumbs up for the crew at Gaithersburg Mazda, particularly Jonathan for providing a very pleasurable car buying experience (which is amazingly rare). Everyone worked their butts off to find me the right car with the right deal. These guys made this experience easy, fast and affordable. Thank you for all the help my wife and kids love the car.

Mazda gave me a great deal for my trade-in and they have many used and new options for cars. Dont limit yourself to just their lot, Gaithersburg Mazda will help located the car YOU want, not just the car THEY have.Sales manager was very helpful and Dion in the service department even gave me a ride home! He was very knowledgable of all things transportation. Trust Gaithersburg Mazda to take good care of you and your car.Thanks again - Adam

I was new to Mazda but Sri took the time, multiple times, to ride and explain features on the Mazda 6. He is very very knowledge and patient and I got a great deal on my car with his help. Definitely recommended dealership and seller

Andrew Ortiz understands customers service. He was my families salesperson, and a pleasure to work with. Andrew was a motivated sales manager. Andrew gave us a great price for our trade-in. He helped my family with the purchase of our new vehicle over the phone. When my family went to pickup our new vehicle, Andew and his sales team met them at the entrance of the dealership, eager to show how appreciative the dealership was for our business.

I leased a mazda from another dealer in VA and wanted to return the car since my lease ended. I spoke with Amin at rosental gaithersburg mazda on the phone he said come and when i reached there he said if i did not get the car from them i cannot return there. I called 3 other dealerships and all said we can return at any mazda in the nation. Finally i returned the car at rockville mazda. Thanks to bill for helping at the last minute. Rosenthal gaithersburg mazda is pathetic. I will never go there for anything. If you want to get disappointed go there.

We had a very good experience in this location, especially talking with Todd - our sales consultant. He was very knowledgeable, responsive (even late at night) and not too pushy. Although we didnt decide to buy a Mazda, we appreciate the customer service we received.

I had the opportunity to purchase a vehicle from Gaithersburg Mazda. My salesperson was Mr. Jonathan Parker, and what outstanding customer service he provided. He was very informative on the vehicle of my choice as well as patient with me during my car buying experience. My experience with Jonathan and Gaithersburg Mazda was a great one. I would definitely recommend Jonathan and Gaithersburg Mazda.

Bought a used car from Todd Patton (salesman) and Gary (used car Manager) just prior to Memorial Day weekend. Todd was very helpful and made sure everything was taken care of to get the deal done. Once the car was purchased the dealership had several post-sales we owe items they needed to complete for me. They took care of them without hesitation. Would recommend Todd, Gary, and Gaithersburg Mazda and definitely buy from them again.

You better be careful buying a car here and make sure you check everything within the warranty you were give. i was sold a 2009 Toyota Camry which was burning oil so i have to change the oil every 3000 miles found out about the issue after 2 months of buying took the car back i was told the 30 days warranty had pass and there nothing they could do. Make sure your eyes is wide open and you seek a second opinion before parting with your cash because all they are about is to get your money.

My first experience buying a car was pretty painless. With the help of a great salesman Jonathan Parker I was picked up and drove away with my car that night. Three months later and I am still loving my car.

After being disrespected by another Mazda dealership I came here to an attentive, professional, and outstanding service. Highly recommend

Visiting Gaithersburg Mazda is a great experience. Officer Todd is handling my case, he helped do the test drive and made a good deal for me. Although I didnt choose the offer he gave me, I would appreciate all the hard work he did.

I had a great experience with this dealership. My salesman Maynor Guzman was very informative and supportive during the purchasing of my car. Extremely patient with my ups and downs about buying my car. The finance team was AWESOME! I absolutely recommend Gaithersburg Mazda!

Genuinely good staff and techs. Phil is a top rated Mazda engineer and is their best resource there. The dealership isnt glamorous but does the job well.

Excellent customer service in the sales department. Fast, friendly and knowledgeable about their vehicles. My salesperson (Sri) in particular was excellent. He was very respectful of my time and busy work schedule. Was very accommodating and non-pressuring while I was looking at different vehicle options. And perhaps most importantly, the manager was very competitive with pricing my CPO vehicle, allowing me to buy local rather than travel to VA to get the price I was looking for. Highly recommend Sri and his team at Gaithersburg Mazda.

Amazing experience thanks to Sri. Helped me get the exact vehicle I wanted at a great price. He was also fast and easy to communicate with. Highly recommend if you’re looking for a Mazda!

The service is normally great here. The technicians really know what they are doing and they are looking out for their customers. This time, however, I ended up sitting in the waiting room for over an hour after being told my car was almost finished being serviced. It was finished, but my key was misplaced and no one came to notify me that my car was finished being serviced. So I wasted an hour waiting in the service center when I should have been at work.

Great and honest staff. Sri was excellent in helping us choose and purchase the car. No pressure and no hassle unlike other dealerships.

Had a good experience buying a used Maxda6 here. The paperwork was completed quickly and to my satisfaction. They were very upfront about everything and the price was fair. Fernando even came in on his day off to help me. Cant ask for much more.

I walked into the dealership without expectations. Sri was beyond amazing - his patience, professionalism, knowledge and friendliness blew me away! It was not your typical pushy car sales experience. Sri listened to my needs and worked to get the price where I needed to be without being pushy.The staff at the dealership was very friendly as well, making my overall experience an extremely positive one.I highly recommend visiting this dealership if you’re in the market for a Mazda.

Sales department is great! The service department, not so much. They can definitely do better.

For some reason, my car battery died at work (I just bought the car yesterday). I called Mazda to help. Deon, my wonderful service dude, flew in to save the day. He arrived in a timely manner (to my office!!!), and knew exactly how to take care of my issue. I will remember to turn all dome lights off upon exiting my vehicle, and make sure to call and harass my service dude if i run into any further troubles. Thanks again, Mazda for staffing wonderful employees such as Deon to make your customers happy and confident.

Looking for a relatively new car. Selection here was pretty good. Going to continue shopping around

Mazda CX5 is rated #1. The customer service there is top notch! Ask for Amin or Ali!!!

Ive bought 4 cars here. Very good deals on trades if you have a vehicle in demand.

I got the best bang for my buck. Maynor was my salesman and really helped me buy my first car on my own! I highly recommend these guys to anyone who is considering buying a new car!

I test drove a Mazda 6, working with Maynor from the sales team. I was very impressed with his friendless, willingness to help, and no-pressure interaction. I had been shopping around many cars/dealers, and appreciated that he was the only one to offer an extended test drive to get the feel of the car.Ultimately, I purchased a different car that met my needs more than the Mazda - but if Im considering a Mazda again, Ill definitely stop by Gaithersburg Mazda.

Came here to pick up a lightly used SUV. Excellent customer service and very friendly sales representatives.

I chose Mazda because it is reliable on gas. When I stop by the Mazda in Gaithersburg I was greeted by Sri and explain my situation and all he did was listen, and not sell me a car. Once I finished he pointed out the CX-5 and SOLD! Great experience overall including the general manager!

Have been taking my leased car for service for about 2 years to this locationSo far so good

My wife and I bought a 2015 CX-5 Mazda on 2/8/2015. The overall experience was great. We got a good deal, and the people (our sales consultant Jonathan Parker especially) were really very helpful. It was a smooth experience buying a new car.

Conveniently able to schedule service appt online. Good helpful/non-pushy service staff. Quick service.

The only thing I liked about it was me getting a car out of the deal. My AC still doesnt work and minor Damages that I didnt put on the vehicle still hasnt been fixed. Its been about three months now smh

Rey and Todd were responsive and friendly; they knew the cars inside-out and were transparent with pricing. Even though I ended up purchasing a different vehicle due to factors outside of their control, my experience shopping with them was pleasant and they made sure to follow up again afterwards.

They are expensive and they treat you like you dont have a brain. In all the time Ive had cars, Ive never had to wait so long and pay so much for what were basic repairs. A radiator and seals for tail lights was almost $900.00. The reason for an almost $300 price tag to change two $21.00 seals was to clean and make sure they are in good shape of the tail light assembly. The free 27 point inspection failed to notice a non-functioning rear turn signal, which was documented on the original service order and supposedly included in replacing the seals and making sure the assembly was in good shape. When I got in the car, the right turn signal didnt work. They failed to replace a fuel filter but charged me for wiper blades that I said not to install. They tried to charge for a specialist to see why water was leaking into my trunk, which was because the tail light gaskets were worn--then told me the mechanic knew exactly what the issue was because he had so much experience. Their mechanic was highly skilled and based on a recommendation, thats why I went there. But nothing he did could not have been done by an independent shop with basic automative skills--I dare say I could have replaced the seals using YouTube. Will look for a better solution to Miata repairs and maintenance in the future. In all fairness, I do believe the mechanic knows his stuff. Too bad hes working for this place.

After looking at many cars online and in person at a couple different dealerships, we finally came here to look at a car. We worked with Fernando, he was very helpful and attentive to what we were looking for. The whole process was very quick and the atmosphere was comfortable and easy. If youre looking for a new car, go see Fernando! The Financials guy, Ameni, made the most boring/torturous part of car buying so much fun. I will definitely be coming back in the future. Thank you guys for all of your help!

SRI and the rest of the staff were very upfront and accommodating. SRI took the time to explain all of the features of the car and made the buying process very straightforward. I would highly recommend them.

People are Very friendly and helping. I was charged the price we had agreed upon with no hidden fee. Sales rep Sri was very helpful. Definitely recommend this place.

Maynor and the sales management were very helpful and patent and worked out a great deal with me! Maynor is very knowledgeable about the Mazda product and very nice! I recommend them all to all my family and friends! Way to go!

We had a great experience buying a used Kia Soul from salesman Joe Williford. Although we made a last minute appointment to see the car, Joe had it ready to go when we arrived. Low pressure, friendly, and great follow up after the sale. Overall, a great experience. Thanks!

This dealership has the WORST repair department. Our brand new CX-9 had some error/malfunction messages displaying a couple of times. They suggested to replace a blind spot camera (quoted $2000 out of our pocket) but we fixed it on our own with simply changing the angle of the camera. It got slightly hit somehow and had to be calibrated. After another error message (engine start/stop button not working) and absolutely no help from them - we decided to stay away from this location.

Joe W was awesome! Cant recommend him enough if youre looking to buy a car.

Excellent dealership. My salesperson Ali was fantastic, made my first car buying experience easy and enjoyable. Amin in financing was also excellent and efficient. Im from Harford County and would absolutely make the trip up to deal with this dealership in the future. Thanks!

Long story short, the dealership took in our car for service, and messed up the paperwork, causing delays in our car registration. When we called, they were very apologetic and fixed the situation within 24 hours, and refunded our money. Honest people.

Coffee, water and soda plus a little snack is offered while you wait for your car to be serviced. Also Wi-Fi and a comfortable little cubby desk.

Just had a pleasant car buying experience with everyone involved, especially Mr. Sri who took care of me and made sure i was completely happy with the car. Definitely recommend anyone to stop in and ask for him.

Maynor Guzman sold me a beautiful Mazda6i! He was amazing! Very profesional and knew what he was talking about! Check him out! 😍

I bought my first CX-5 here with the best price offered around the MD area. Sri, the sale guy was nice and friendly to me and my mom. I was pleased with the service department for the installation with CarPlay and remote key. Highly recommend this dealership.

Great experience from a first-time Mazda buyer. Sri was a great salesman, not pushy and took time to answer all of our questions. Our negotiations were fair. Impressively, Sri followed up with us multiple times after we got the car. He made us feel less like a sales number and he seemed genuinely concerned that we liked the car and knew all of its features. He also offered to meet us again in the coming months to go over anything with the car. Management (Amin) was also helpful and worked with us to get a competitive loan. Make this a stop on your car-buying visit!

Very nice, knowledgeable salesman. However, the manager is a rude and incredibly condescending. They have sleazy sales tactics, that I havent experienced since the 90s. My past experiences buying my past 4 new cars at Jim Coleman and Fitzgerald dealers were much faster, better, straightforward and enjoyable than Gaithersburg Mazda.I walked out in awe by treatment of the manager. It is no wonder that he dealership was empty, while the surrounding dealers were packed. I would not recommend at all!

Three time buyers here. Always feel welcomed in the sales and service departments. Love our Mazdas!

I bought a 2011 Mazdaspeed3 from this dealership a year ago I know the review is late. Nonetheless, I had a great experience there and got a great car at a great price and the car has had zero issues whatsoever since I have bought it. Very happy with my purchase I drove all the way from Vineland NJ to pick up the car which is about 3 hours away and I was not disappointed at all. I would definitely go back to buy a new Mazda from them if I ever decide to part ways with my Mazdaspeed3.

Sri did a fantastic job with our acquisition of a Certified CX5 internet sale. Hes a super pro, had the paperwork, loan and car completely prepped for our trip to Gaithersburg Mazda. Great salesman, great car, great experience. Thanks Sri!

I bought my new car from Gaithersburg Mazda on 02/28/15 and the customer service was EXCELLENT! My salesman was Maynor Guzman and he gave me wonderful customer service, he made sure all my needs that I wanted in my new car was fulfilled.

After a terrible time at the Dundalk Mazda, I was very relieved to meet Sri who made purchasing my new MAzda CX-9 a breeze! Negotiation was easy and amicable, he took his time and was not pushy. Although the process took us after hours, he still spent the time to review all of the cars features once we purchased it. Will return for a future purchase. Thanks Sri.

Just bought my first Mazda at Gaithersburg Mazda. I hate car shopping and dread going in and spending hours trying to get a good deal, and all the back and forth you always have to go though. All I can say is WOW what a difference I just had! As soon as I walked in I was greeted by Jonathan Parker, the best salesman Ive ever met! He wasnt even a salesman, he listened to what I wanted and asked all the right questions. He matched me up with exactly what I wanted and then got me under in my payments that I needed. It was actually a pleasurable experience and I cant believe Im actually saying that about buying a car! Then there was Amin, the financial expert! He was the kindest man. It was late Friday night, and to get me a good loan he called the the vice president of the bank at home! Wow, I can honestly say I will never go anywhere else to buy a car. Still shocked over how great of an experience it was. You Rock Gaithersburg Mazda! Oh, and when I went out to get my CX5, they put a bow on the hood! I was just teasing about wanting a bow, and they just went above and beyond to make me happy.

Had a great buying experience at Gaithersburg Mazda. Our sales consultant Maynor Guzman was amazing please go see him for your new & used car buying needs.

Started the process of buying a car from them, and stopped because they were dishonest. Messing with the numbers to cheat someone out of thousands of dollars might work a lot of the time, but when the person youre trying to do it to tells you that he works in accounting, you shouldnt try it.

I bought a used 2008 Mazda CX-9 from them. The car had a few minor things that the dealership promised me that they would fix but they never did. The car had a bad key, and a few missing trim pieces. We left the vehicle with them for an entire week after purchasing it and they assured us it would all be fixed. When we came to pick it up, none of it was fixed at all. Then 3 days later we came back and only half of it was fixed and the key still didnt work. After all that they said they would deliver the car the next day and fill it with gas. They brought the car the next day with a 1/4 tank of gas and the second key only worked for 2 days. Also 2 of the trim pieces are still missing to this day. I felt they did not care and did not deliver on their word. I like my Mazda car and will purchase another Mazda in the future but it will not NOT be from them!

I have just purchased my second Mazda 6 from the kind and wonderful people at Gaithersburg Mazda. Everyone was extremely knowledgeable and helpful. John Haddad, Gary, Omar, and Amin were all very understanding of my needs and financial situation and were able to give me what I needed at a price that fits into my budget. I cant thank them enough for the interest and assistance they gave me. In addition, they are all so very pleasant and easy to speak with. None of the high pressured sales pitch or feeling of any anxiety whatsoever. All great guys! Since I am a repeat customer, I also can vouch for the wonderful people in the maintenance area. In all ways, I highly recommend Gaithersburg Mazda to anyone looking for a good solid car and a great deal!

Awesome place very nice people there and got a great deal on my new car. Will return for my next car.

It was a great experience, to be sure. All of the staff members we encountered were both understanding in catering to what we were looking for and what our restrictions were and efficient in making sure everything ran smoothly. We worked mainly with Maynor, and also dealt with Amin in finance. Both were very friendly and professional. Itd be difficult to find another dealership that could give a customer a better experience and leave him/her with such satisfaction. No complaints, just compliments.

Buying a new car can be a stressful, but Sri at Mazda of Gaithersburg was great and made it easy. I did my research online and basically knew what I was looking for. Sri let me test drive a couple cars and was helpful in pointing out the features. Once I decided, he narrowed down the perfect vehicle and we negotiated a fair price. No pressure, not a lot of back-and-forth. Thank you SRI!

I just recently purchased a 2015 Mazda 6 from Gaithersburg Mazda. The dealership was clean and bright. The staff were very friendly and knowledgeable, especially Jonathan, my sales representatitve. I was able to test drive 3 different vehicles and ask a multitude of questions. They provided financing on the vehicle: 1.9% over 63 months - what an incredible rate! They even returned my rental car to BWI - incredible customer service! Please keep up the great work Gaithersburg Mazda!

Sometimes you get good service, sometimes you dont. It just depends who you get as your service rep, or how much your insurance coverage is going to cover.

My experience with this dealer was a nightmare. I was trying to buy a used jeep wrangler and the entire process couldnt have been more disappointing. My salesman was a man named Joe. The dealership could not get tags for me the day I actually bought it and offered to drive it out to my house the next day. Joe ended up pulling into my neighbors driveway instead of mine. Halfway down the drive way he realized he was in the wrong drive way and instead of turning around and going into the correct driveway with the car I JUST PURCHASED for a large amount of money. he decided to cut across the yard..... It has been raining for the past two days and he got the jeep stuck in a ditch between our yards and got mud and dirt all over the vehicle and even broke a mud flap on the back passenger side of the car. the neighs yard has tire tracks going through it now as well. In the picture below you can see the saleman Joe getting out of the vehicle and proceeds to tell me something to the extent of.... Wow thats a really fun car to drive! You should have a Bunch of fun off roading in that! I then asked him if he thought this was an acceptable condition to drop the car off to me in. To which he proceeded to tell me something like.... Thats what jeeps are made for man. I then informed him i am very dissatisfied and plan to post the picture of my muddy new jeep online to which he then flipped out and got in my face wanting to fight me...... We then sat in the yard and had a screaming match for the next ten minutes until the other driver came to pick him up and take him back to the dealership. I then called the general manager to inform him of the situation. I was pretty much told that the car is now mine and he felt his driver did nothing wrong. I am currently in the process of contacting Mazda to see what they can do for my neighbors yard that has huge tire track going through the yard..... I will update this post if anything gets done about it or if we need to get a lawyer involved

Excellent service. Very helpfull during the entire experience. Highly recomemded.

Great Mazda dealer fantastic service. Good selection of new and used cars.

Top notch salesmen. Good environment. Great cars.