The experience differs completely from the areas usual parts suppliers. This place will actually have the parts you need in stock so the trip doesnt leave a bad taste in your mouth about a wasted trip & wasted time getting to other places hoping they have it in stock seeing as though every other trip to Advanced or NAPA was a 60-40 chance theyd have what you need. (60% they usually dont). But other than that my overall experience was better with just the feeling that they had a better knowledge sense of the parts they sell & actually knew what company even made my car.(Guy @ Advanced didnt know my cars maker company & I had to tell him.)with that said the people are more involved in your repair & you can trust if you dont know what you need you can be assured not to have to return because you where given the wrong part.

I had an encounter with Brenda while trying to get a refrigerant for my car. This lady delivered an excellent customer service that she even offered to help me apply the refrigerant. Brenda is charismatic, empathetic, highly skilled, professional, knowledgeable. Also, she embodies a spirit of taking care of others which makes her a 5-star employee. If there is any petition for me to sign to increase her raise, ill be so glad to sign it because shes a dope human being and employee.

Joshua at this store was beyond amazing in his professionalism, knowledge and diligence. I needed wheel nuts for my car tires, apparently what my mechanic asked me to get was the wrong size :/. But thanks to Joshua, he quickly confirmed what I was looking for was not the right size. He not only made sure that the parts he gave me are correct but also verified what I already had on my tires is also the right size. He went out of his way to check everything was great before he considered it was all good to go. He even set the new wheel nuts on the tires. One of the best customer service experiences in my opinion.

Returned some windshield wiper blades that didnt fit and Gissella D. worked endlessly to find a fitting pair. Took some time for us to figure it out because all of the appropriate fitting lists supplied were inaccurate. She worked up a sweat figuring it all out while simultaneously answering phone calls and providing assistance to other customers while helping me. Im very appreciative of her assistance and will definitely come back any day for parts or help especially if its from her. She deserves recognition.

Bianca was super helpful! Greeted us immediately upon entering the store, explained the different freon products to us, and assisted us with application. Probably some of the best customer service I have ever recived!!!

After hours of dealing with the people at advanced auto and their funny “ policies “ i came to auto zone where a young lady named Julissa helped me out and got what i needed done quickly and she was also very kind :)

I was very impressed with the excellent customer service provided to me from the minute I walked into the store. Alan Z was extremely helpful and well versed in his knowledge of the products I wanted to purchase. Really great service.

Went in for a battery replacement and Peter went above and beyond to help us out since the battery terminal was being tricky. I highly recommend talking to Peter if you stop by this location. He’s the man!

Gissela Delgado is a rockstar. You can tell that she really enjoys what she does. She’s knowledgeable and wasn’t hesitant to help me despite how busy the store was. She did my battery check and installed my new battery for me with the highest standard of professionalism. Thank you so much!

The best place for the auto parts. Great customer service. I have a great experience with Pierre 👏

Miss Julie was most helpful professional and extremely courteous!!! Thank You All at Auto Zone. John3:16-21. Psalm 91. Matthew 19:26

Josh and his team are the BEST!!! I am very proud of Alan! I use to be his counselor at the Boys & Girls club when he was a young youth and to see him being positive and doing good is awesome.

Joshua slaps. he really helped me out and was really sympathetic when i told him about how my car was vandalized. every time i come here he’s always very kind!

Needed to change the turbocharger on my daughter’s car. Staff helped me order the correct part and get the correct auxiliary parts and supplies.

I went to AutoZone around 7pm to ask if they could check the air conditioners of my car, I talked with I suppose is the manager and he sent me to a coworker and ask him the same question but the answer of the coworker was we are not a technician, take your car to a technician in a rude way.

Peter was so Attentive to me and pointed me in the right direction. Customer service is AMAZING! Thank you so much!

I arrived 15 minutes before closing, and Peter gave me excellent service. Got me in and out with what I needed, and he was happy to do it.

I believe his name is Josh he was very kind when over the top to help me told him what I needed and he directed me there and had everything on the shelf. In my minds eye hes definitely an asset to your company I was just there February 17th 2021.they even offer discounts to the military / law enforcement especially in these times. How nice is that!!! This is the Gaithersburg Maryland store

DO NOT GO HERE JUST TO PICK UP A FEW THINGS!!! If your plan is to go in and spend two hours in line then 15-25 minutes discussing the philosophy of automation with the guy at the counter then this is the store for you. If you want to go in, pick up some wiper blades and wax, pay for those things, then leave...GO SOMEPLACE ELSE!!! When I got there six people were in line with items waiting to pay while two people at the counter discussed various issues with two customers. When I had my things and went to pay, the same two customers were at the counter and there were now nine people in line waiting. After 10 minutes one person at the counter left, then the next person went to the counter and started asking a bunch of questions...I dropped everything and walked out NEVER TO RETURN. Zero consideration for people’s time...one line for checkout, one line for endless questions and discussion...how GD hard is that?!

Peter A...helped me out with my car needs...Thanks again Peter

They left me on hold for 40mins bad customer service

Not sure about the products, but Josh is the man!!!I legit and honestly bought a product from them which broke within warranty coverage; but lost my receipt. Cashier chick was quick to dismiss me, but josh helped me get a replacement despite being rush hour...5* on that alone.

I have used this store as a UPS Drop location. Its convenient, but prepare to spend awhile here as the service is very slow.

Julia Johns is the worst person to get help from at this Autozone. Rude, sarcastic and over all not happy with her job. I would not recommend to come here. Not to mention she had the audacity to help another person while helping me. Never will return here again!!

Josh is by far absolutely amazing! I highly recommend to all. Very professional and his staff is the same.

The manager was telling off an employee in the back. It was very audible to the customers in the store and unprofessional. Also I dont know anything about coolant and the employee made me feel pretty dumb about that. Overall Id rather have gone to Advance but they were closed.

Anything auto related they have. Great customer service.

The staffs and manager are very careful and friendly.

Needed some parts for my car and the workers here were helpful and professional. Im a long time Advance Auto customer but their customer service is lacking compared to this shop.

Lazy and not very helpful staff. They aren’t willing to explain and choose items for you.

Ordered online and picked up in store. The female worker (begins with a J can’t remember her name) well she was super kind and happily replaced my windshield wipers for me without question and disposed of the old ones. Super nice people. Thanks!!

I came here right before it closed because my battery was acting funny and giving me issues . I bought some new key batteries just in case and they changed that for me and a new car battery. Gisella changed my car battery and was so helpful! Even though at that point they were closed, she took her time and helped me and she was really sweet and nice! Will be coming back the service here is A1

My car needed a fuse. It was raining and I needed my fan to blow. Mr. Dave was a great detective figuring out the one I needed. He is always so knowledgeable about whatever I need. Good job hiring great associates!!

Last night during a dark & rainy drive home to Pittsburgh after a trip to DC, the Check Engine Light in my 2010 high-mileage Dodge came on. Knowing that could indicate a multitude of issues in a vehicle that old & still being almost 4hrs away from home, I kinda freaked out.I got off the highway & immediately Googled the nearest AutoZone in hopes to have them analyze the warning light. It was 8:55pm & I was about 3mi’s from this store, which closed at 9pm.Luckily, I made it there at 8:59pm & was immediately greeted by Peter who wasted no time in offering to help me, even though he was mopping the floor & literally, about to close.Peter was by far the nicest, most helpful, most professional AutoZone employees I have ever had the pleasure of meeting.He listened to my concerns, took the time to understand my situation & empathize with it, as he patiently, yet professionally, helped me figure out the issue. He even offered me coffee & an energy drink once we determined I could continue my journey home.I have to say that Peter was a true lifesaver for me that night!!A 4hr journey on dark, rainy highways with an unknown Check Engine Light, not knowing if your car would break down & leave you stranded at any second is a terrifying thought.But Peter helped put my mind at ease & for that, I can’t thank him enough! VERY grateful!Thanks Peter! And thanks AutoZone!

Peter A. at the Gaithersburg, MD location is clearly one employee who goes above and beyond to help all customers, and ensures AutoZone is functioning as a business. I guarantee you he doesn’t get paid or recognized enough for the amount of effort and customer service this man dedicates to his job. He needs an immediate promotion, or at the bare minimum a significant pay raise.I’m taking the time out of my extremely busy schedule (working two jobs and starting a small business), to write this detailed review. In all my years of being a customer, I’ve rarely seen someone who deserves accolades for customer service as much as Peter A. does.I was there today (11/05/2020) to get a battery replacement. I walked in, waited in line for about 5-7min. I get to the desk explain that I’d like a battery test and possibly a replacement for the vehicle I drove to the store with. Two employees came out to perform a battery test on my vehicle; One gave me misinformation, stating I definitely needed a new battery even though my battery was reading at 12.5-12.6v (which is within normal range), another employee was trying to correct them on the spot. Nevertheless the battery was old and I wanted to replace it. We went back in, I told them I’d like to replace it, they said alright it’ll be X amount of dollars, and they went off in the back. There must have been a misunderstanding, because I was under the impression the employees were looking to find the battery for my vehicle. I waited a good 10-15min for them to return with a battery. During my wait, Peter A. checked on me approximately 3 times, to make sure I was being helped, until the 4th time he politely told me he would go ahead and check on the employees and see what was taking them so long; while he was also helping other employees with their customers! He found the other two employees and they asked him to install my battery for me.Well we go outside, he starts the installation process and not 5mins we’re out of the store and an employee and a cleary furious customer stated “There are five employees in that store doing nothing and not one of them can help me test my battery”, as the employee hands Peter A. a battery tester while he’s in the process of removing my old battery, walks back inside. Now Peter A. apologized on behalf of the store and himself and asked politely if I would not mind him starting the process of testing the other customer’s battery and while he waits for a read he can continue the work on my car. Now he is simultaneously testing a battery on one car and removing/installing a battery on another. You would think this is already quite a bit for one person to handle, nope another employee comes out and says he’s needs to go faster, and they need the battery tester and his help with even more customers! I’m standing there just in shock, with how much this ONE PERSON is being asked to do all at once, when there are numerous other employees in the store. At one point, Peter A. was handling 3-4 customers at the same time!! Needless to say, he installed my battery flawlessly, walked me through starting my car 5 times, and explained in an easy to understand manner everything that happens to a car’s computer when a battery is removed, and why it is recommended to be started several times when a new one is installed.If it was within my ability to hire Peter A. myself, I would have offered him a job on the spot solely on the spectacular customer service he provided, his phenomenal ability to multi-task, and most importantly being able to approach highly stressful situations calmly and methodically. Companies seem to overlook how valuable employees like this are to their business model. Peter A. needs to be a manager of a store, he is being underutilized.Finally, I heard from another employee he was working a double shift, and was required to stay during a medical emergency of an immediate family member all in one night. Simply outrageous.

My sister was visiting from out of town for Thanksgiving and her battery died. We took her car to Advance Auto on Quincy Orchard to purchase a new one before she drove back home but the gentleman said they wouldnt change the battery because it was a little drizzle of rain. Poor customer service and poor excuse to not help a potential customer with children in the vehicle. However we called AutoZone who said its not a problem so come to them. AutoZone will get 5stars for accommodating us with willingness to exceed their customer service. AutoZone service was superb and will be using them in the future for all our car needs.

Incredible service here. Wonderful people to see every time I’m here. Highly recommend this location!!

Peter was wonderful, went above and beyond. Excellent customer services, he explained everything that I need to know. Even helped me carry my stuff to the car. Definitely will be coming to this store.

Bianca is the sweetest

Really helpful staff! They ran a diagnostic test because my engine light was on and put on wiper blades I brought- in the rain - all for free. Will definitely go there for anything I need! Easy parking, too.

I came in because I needed a better powered battery. Without hesitation they checked the power on my battery, alternator and starter. Thankfully all was good but the battery is still old and needed replacing. The manager Josh Abulencia gave me the best deal on the battery and Colin I helped install the battery. Ive hadone hell of a day and the experience I had here, really made it better . 10/10 would come back again! THANK YOU

Peter had excellent customer service skills and was able to help me with my car issues in a timely fashion. Would definitely recommend this AutoZone.. and ask for Peter!

Wonderful! A very persistent woman named Gisella worked really hard to change my headlights on a very cold early morning. Thanks Gisella! I have had great experiences with this store.

I had to do a damage swap for a battery I purchased at another location. The gentleman here were very helpful, and I appreciate their services. I wish I remembered the name of the guy that helped me. He even made sure my terminals were cleaned which was appreciated!

Tho the gentleman couldnt fix our problem, which we knew, he did run a diagnostic and gave us suggestions as to where to go to have the problem fixed, since we were from out of town. Wish I could remember his name because he was so nice, and helpful.

I am not a car person. I made a quick stop to get some hardware to install a license plate.

Terrible service

This is the best auto parts store experience I have had anywhere! The manager was so friendly and helpful: the employees were fast and efficient. The store was clean and immaculate.If you are anywhere in the area it is worth the trip to come to this AutoZone store!

Josh gave astounding customer service today, with great respect and personable when replacing my car battery. I love the service of installing my battery.

I got a battery online I got there, the battery was from another place but the manager was so amazing he installed even from another place to help me out mind you dead battery 2 kids and the car not easy at all thank you Joshua abulencia you are an angel and a life saver

I’ve stopped by this AutoZone several times in the past. Every time I go, the staff members are extremely helpful and willing to assist you as much as they can. This is the closest AutoZone to my home and at first I was frustrated that one was not closer, but the staff at Gaithersburg are always welcoming and make the trip worth it.

Not from the area. Visited this store several times. Getting part for customers vehicles and myself. And each time I come in I am greeted with a helping attitude. A smile and change of pace from a long day. Returns flawless, purchases flawless, diagnostics A ok. No matter what I throw there way it appears that they try hard and general care. The one I work the hardest would be Ms. Bianca thanks for your hard work and dedication to your job.Tried to make a second shout separately to Ms Gissela today I call with a special problem. She handled it professional and quickly to keep me from any delay. Hands down the manager here gets a 5 star for her preforms. Why you say, saved me an hour and 35 mins. Thank you for her taking time out of your day dealing with the Spanish speaking community to do some research. I expected her to complete after the even rush, but no, she handled before lunch. Keep up the good work.I almost feel like I am there only customer. But the person in front of me needs to move so I can get my turn. Lol

Always they are very kind and helpful

Very friendly and helpful staff, who helped me pick out the right towing ball for my truck (I was about to be a first-time tower).

My car died in front of the store & I was denied help from the employees inside despite a sign offering battery help outside. Ended up calling AAA - thank goodness for them.

I called and spoke to someone who set aside my parts, and then waited as the guy didnt label them but thats okay. Able to help me get situated as I didnt feel like waiting for parts from Amazon. As it turns out, I could have ordered parts cause it rained all weekend.

Joelle was very helpful and went above and beyond to help all customers and helped install my car battery (while being the only staff in store) all by herself in a timely manner.

Have had a very good experience by the way. Was there to her some ignition coils for my car. The staff is so nice and many of them do speak Spanish

The staff couldn’t be better. They were extremely accommodating and pleasant to do business with. I would recommend them to anyone.

A friend and I stopped by because we needed to buy a lightbulb for the car. The manager Chris helped us out and even changed it for us!! He was great, didn’t give up ( had a little trouble). Thanks Chris!!

Very kind staff, Bianca was super helpful. Went above and beyond!!!Thank you for being awesome!

Everything you need for your car is here. Helpful advice from the employees.

Gissela has wonderful customer service help me out with my Nissan Altima. 04-06-19 at 7:51 pm. Keep it up.

Very helpful people. Def recommended.

I liked the prestation of the staffs. They got everything done for me for free after I bought my battery.

Really Good!

I will never ever get help from James again. I walked up to the counter and asked to help with a few items. He wasn’t helpful and started cursing and throwing a temper at the keyboard. Worst customer service ever I had in my life. The Autozone definitely should replace him out of the zone and hire some more guys like Eric.

Went looking for 1/2 wire loom, they were out of stock, but Autozone employees were very helpful.

So far, good. Had in stock parts that were needed.

Better than the other auto part store ip the street!!

Good

I bought a battery and the staff was quick, courteous and professional. I was in and out in 15 min including purchase and installation of my new battery!

Great service! Josh tested and changed my car battery in less than 15 minutes!

Employees with decent. Manager was non-caring.

Everything you need is available there

Fast service

Very help staff, help me find the penetration spray, saved me alot of time and hard workThank You

Employees were very helpful and knowledgeable.

Went to return a part last night and manager/superviser on duty was very rude to me and to employee and lacks customer service skills she should have when dealing with the public will not go there again. Her name was Gisele

Great place, EXTREMELY helpful staff!!

I had a bad experience with the staff of this store. So I talked to the guy whos name is Josh... I asked him to reserve a tool for us so when I pick it up after work it would be available and there wouldnt be no waiting whatsoever.. So when we got there it was not ready and my husband had to find it. Very disappointed.

All the things Ive bought from auto zone and I got no rewards in Houston 6 months ago they told me one more purchase and I would have $20 I hade had 5 purchases still no rewards. They lie.

The store did not have what I needed, but the shop attendant was very friendly and suggested where I could possibly find what I needed.

Everything is perfect

Great deals

Great selection excellent service

Freddie A. was very rude and unprofessional for no reason, and down right nasty to me.. he is supposed to be a supervisor and was funny cause his name tag said customer service. Please! NEVER COMING BACK just because of him you lost my business I spend about 1k a year. See ya

Great service and convenient location

I buy Lucas for my fuel and Restore for my engine oil.

Very helpful and knowledgeable staff

They helped me exchange my car battery and clean the battery for free! Definitely recommended!

Great product

Good stock of parts

Good

Ok place

I didnt go to that place!

Customer service was a little touch and go.

I have been in other auto zone store and I never had an very rude service, this person who was at the front desk made fell as if I’m getting my brakes for free .This person needs training how to costumer service, very rude and unprofessional

Everybody on the front desk no help the people

Good service