I got an awesome deal and it was a great customer experience. Joey was very professional and took the time to assist me in transferring my data, recommending best care and products. That was especially important since I am technology challenged. They were all very friendly and helpful!! I would definitely recommend this Verizon store!

I made appointment at 1pm for upgrade all family members phone. We were there at 12:50pm, but he said to come back 1 hour later because he has to takes care of walk in customer. So rude! Usually appointment customer get first service than walk in customer. It is common sense!I DO NOT recommend to go there. There are a lot of other Verizon Stores.

Had an extremely pleasant experience with this store. I had come in to upgrade my phone, and had the pleasant opportunity to work with Cayman and Ray. They were a fantastic help, super polite, and overall provided me with a fantastic service. When I ran into issues with my account, they were patient and helped me resolve the problem as soon as possible. Trust this store and its employees 100%!

Joey & Cayman are AWESOME!!! They were both so helpful and patient in helping me select a new phone and a new plan! They were very knowledgeable and welcoming at the store, and took their time to make sure that I understood all the details of the plans and promos. Thanks for everything, Joey & Cayman!!!!

The working store manager threatened violence against me after I asked questions about specific information they were giving to fellow customers that was likely untrue. Not only were they lying about technical information in order to upsale unnecessary items to customers, they threatened to meet me when they get off of work to settle the matter personally. On top of this, they would not process a completed device order I made while waiting in the store. I would not recommend visiting this branch. You might just get jumped!

My experience at this location today was exceptional. Edvardo spent over an hour helping me choose a new phone and set up service. Im a senior citizen with limited technical knowledge. I sincerely appreciated Edvardos assistance.

Manager should be fired. Unbelieveable aragrance

Worst Service ….I ordered my phones for BOGO back in December, they said phones were back ordered and said it would take 2-4 weeks and would give me call when they arrived at the store. there were several follow-ups thru phones and in person to get the updates. Finally the phones arrived at a day and they didnt care to call that the phones were there. I tracked my new phones confirming they got delivered to the store called them up, they said that they didnt even get the phones. I told them that I see the phones delivered and then they said I drop by at the store and get my phone switched. Now there is a mix up with my phones as it took look long Verizon has expired that request, now they suggested to reorder the phones again cancelling the offer the i signed up for. They just keep you waiting and making you run in circles. They said they would contact the district manager and let me know but didnt get a call regarding the confirmation till now.

Terrible customer service. The representative working on Sunday basically kicked me out of his store and wouldnt assist me. I had a question about my bill and to ask assistance with signing up for Verizon veteran discount plan. The man was unwilling to assist. Said he might have time for me in a hour and half. There was only 1 customer in the store. I recommend using different verizon location than this one. Definitely not friendly to veterans.

Joseph was a great help and helped me out tremendously with all my questions that I had. Apart from that I witnessed a customer that came in and just mistreated him for no reason. He still handled the situation very professionally and still helped me out after.

Saddia is SO knowledgeable and I never felt like I was “being sold” anything. Her straightforward and honest approach was welcomed. Thank you.

Saddia was incredible! I fatally dropped my phone and she quickly found me a new one, gave me strong tips for how to drop my phone in a better way 😂, and got me out the door fast. Thank you for having someone like Saddia here when we need her!

Customer Service is not great after 6:30. In fact they will most likely lie to you to get you out the building than help you before they close.

Saddida was very helpful and friendly, she helped us get airpods even though we are not Vrizon customers. Great customer service! Thank you !

Colin did a great job. He is very knowledgeable and friendly. We feel we can visit him with any issue and he would be able to resolve it. Thank you Colin for spending the extra hour with us to take care of Us.

Colin was very nice, helpful, and knowledgeable of the products. The store was super clean with hand sanitizer and masks everywhere. Great experience! I will visit this store again.

COLLIN at the Verizon store at Eldorado and Custer is the man to see. He is good at multitasking and helping multiple customers at once which helps get you in and out. My experience in the past at another location was long and very unprofessional. Kudos to him for his great customer service!!!

Listened to my needs, and offered what would best suit my needs! Excellent customer service!

Joey was great at helping me get what I needed to get my phone upgraded. This is not my first trip to this location and it wont be my last either.

I came to this location when I needed to upgrade my phone and I am so glad I did! Joey took great care of me and helped me get exactly what I was looking for!

Store hours are from 12-6 on Sundays. We arrived at 12:03 and the door was locked. Peaked inside and made eye contact with one of the workers. After another 10 min wait, we had to call the store to see why they werent open yet. Worker stated it was due to a technical issue (why couldnt they opened the door and told us in person??) By this time there were at least 6 other customers in line waiting, all of which were looking in the store to witness the workers there not acknowledging any of us. At 12:45 we made the decision to leave. Ive been a Verizon member for over 10 years now, and will NEVER go to this location again.**Management- please get employees that have better customer service, communicate with customers better, and can comply with the store hours as posted on the windows. Otherwise this store wont last very long.

Super poor customer service in dealing with an initial business account set up that has created major billing issues. Many promises were made and not kept by the store manager to resolve the matter. Multiple trips and phone calls that have costs me time and money to try and resolve. Update: After a week of back and forth, they finally adjusted our bill.

The Verizon Representative was knowledgeable and helpful. He took his time to give us what we needed and made us aware of things we didn’t know.

Worst service .. the guy kept me waiting for long having funny long conversations with the other customer rather than doing it quick and handle the next customer .

The manager of this store promised to give me unlimited data and hotspot while in Mexico (almost two months there). Got nothing!! I had to buy a Motorola cell there! Got back and a cinic smile and then treated me like trash. Terrible service!! Will never go back to that store. I am thinking to switch to another company!! Terrible service!! And his workers are just like him. He sets up the example!! 22 years with Verizon. Time to switch!! 🤮

The manager and staff are very supportive. I only come to this store as I know the customer service will always be amazing. Thank you !

Colin was absolutely fabulous and professional!! Great sense of humor and fun to work with made my purchase easy and saved me money!!

First time I went there, two pareson were working there.After waiting for long time, I left the store because I had not extra time for waiting.

Collin was excellent to work with! The whole staff was actually! Will definitely recommend that store to others!

Great. Always helpful and easy to work with.

Deejay got me and my girlfriend set up with new iPhones and good plans for us gig workers. Very attentive and knowledgeable and if he didn’t know something he was respectful and got the answers I was looking for. Definitely recommend him.

Joey was excellent! Knew the business...the options...great service!

DJ was really helpful and Colin assisted as well while I had my phone transferred from ATT. They were all kind and patient during the process. Highly recommend this location for you wireless needs!

Not sure WHY the other people that reviewed this location negative! THIS Verizon is awesome! Was very quick upgrading my device. The young man that helped me was very knowledgeable and helped me pick the right phone for me. I go in time to time to get help with my phone if I have issues, the staff are always very helpful. And for everybody saying that they charge $20 to seting up a phone It is actually worth it! I didn’t want to lose anything on my old!

Cristi is super sweet and helpful! She made me feel like Ive known her my whole life! Shes so good at building rapport with her customers, and is a very understanding person. She exceeded my cellular needs. Thank you!

Collin and Deejay were great help and helped me with activating my new iPhone.Make sure you ask for these guys !

Store is awesome. Everyone is always helping out. It sucks that upper management distracts from the real purpose of customer service and pushes for higher profit every chance they get.Ask for $20 set-up fee to be waived or youll be stuck with it.

The store manager Joshua was very very helpful. He helped me file a insurance claim, activate the replacement phone, as well transfer all my information from my old phone. His staff were also helpful!

Great job Joseph 👍 Quick and easy

I came in for them to put a glass cover in my screen and left with multiple bubbles under the glass, he seemed to rush and wanted it to be done fast. Not sure that was the best idea.

This company use to be a good company . I have worked for this company for almost three years . The company constantly is opening new locations throughout the United States . Recently, the company changed commissions, insurance policies, and have become strict on hours . With that beinh said, the company released the new commission structure and wanted to make it seem great . When we actually started the new commission structure, we found out that the company cut our commissions by over 50%. They are changing our insurance policies to where the employees have to come out of pocket more and the insurance deductibles are increased .This company use to be awesome, but they are screwing their employees because they are greedy and consistently want to open new stores for more money, but they are screwing their selfs because these new stores are not producing what they expected them to produce .Oh and for customers, go to corporate locations, victra charges a set up fee of $21 just to buy a phone. It’s absolutely redundant.

I usually dont go to this store,but I only had to get a new SIM card for my phone so after seeing horrible reviews also I went. The guy charged me 10USD for a SIM card.When I told him I have done this before and it always free of cost he explained me if its completely new SIM you have to pay. Thats why I asked him a copy of my purchase (Image attached). When I reached home the Bill says my total is 0 USD . Its fraud. Please dont go to this store.

Came in Saturday and the service was superb, Karl was amazing and helped me through my entire process. Highly recommended this location!!

I was contemplating on wether to write a review on this store about 4 months ago. I have to say, the new staff and manager are ALOT better! I went in on a Monday afternoon to get a new phone and was greeted by Anisha even though she was with a customer already she was very polite and had recommended me to look around and play with each phone. After the Manager was done with his customer he greeted me and was very excited for me to get the new iPhone X and was happy to get the processed started for me. At the end of the day this store has improved and I high recommend this Verizon.

The manager Joshua helped me switch over from Sprint, he made sure everything was set up correctly and was very honest on what my bill would look like. Bye Bye Sprint!

Joey is very nice and knowledgeable.

Christi was so sweet & very helpful. I had several issues needing to be resolved & she was so patient & helped me get them all worked out.

This looks to be a new loction and Its unfortunate that our experience here was so subpar, as we are probably walking talking Verizon wireless and Samsung commercials around here. While the young lady we spent time with was extrordinarily friendly, she apparantly knew very little about either of our devices Mine was an upgrade, my sons was a new Ipad purchase. In both cases, the activiations were improper, leaving our old devices working and no new device. She also told us about two promotions that were already expired. Fortunately, we were able to turn around and run out to a different location (Eldorado and Dallas Parkway) where as always our service was great, and fast.

A great and wonderful place! Staff was extremely helpful!

Bought a screen protector #expensive covered for life. Bring in we will replace. Brought it in and no more replacement! Had to go thru manufacture. Employee put wrong protector for warranty.

I wish I could put Half a star. Everyone, if you have a business account with Verizon please do not go here, Go to an actual Corporate Verizon!

Great service, Christian was super helpful and answered all my questions.

Bad experiences. I bought a new phone with a screen protector and it had warranty. After three days it fell I went to them the refused to change it. I had to return the phone and from the $152 that I paid they only returned $27

Good employees were really helpful

Great customer service!

If I can give this store 10 stars I would!!!! Amazing staff!

Karl Johnson is awesome and was very helpful with my purchase!!!!

Wanted to charge me a $20 setup fee. Just wanted to do insurance claim

Prices here are a little higher almost $50 for a screen protector and they charge a setup fee

This store is terrible they over charge you for everything. Prices are more here than any other store I been too. The charge for a 20 set up fee per device just to activate a phone and a upgrade fee on the bill. Even the accessories are way over price.

Great but little slow

Couldnt help with my email questions

Cant do anything here

Was not told about fees

Would not help me