Sam, Jessica, and Alise 20/10 recommend there customer service is stellar. They actually want to save you money. They make you enjoy the experience of switching saving money and a team like that deserves every ounce of recognition. I hope they have bright futures at Verizon.

Russell Cellular has been great. They have friendly and knowledgeable staff that are not pushy and do not follow you around like vultures, which is wonderful. They do try to find you the best deal on phones that suit your needs.I managed to CRUSH two of my phones, a couple years apart (dont ask....suffice it to say that I live on a farm and I operate some heavy equipment at times and the phone, unknowingly, slipped out of my pocket....and CRUSH!), so I made the 21.5 mile trip to Russell Cellular (there is NO Verizon store/Authorized dealer in my town) and I was not disappointed. Of course, thankfully, I was due for an upgrade anyway. Ive always the same, friendly, professional and courteous service and come out with pretty good deal too. Thanks Russell Cellular......Ill be seeing you.....eventually.

Sam, was the guy that helped me. He was amazing. The internet was not working the greatest when I was trying to get a new phone, but Sam stayed calm and happy the whole time which kept me calm. He was very friendly and was there by himself trying to help multiple people at the same time. He talked to everyone there in a happy and professional way. If I need to come back there for any reason, I’m calling ahead and making an appointment with him!

Miranda and her co-worker were a great help in helping me get a new phone. I had questions on the iPhone 12 Pro, and Miranda helped clear the differences before directing me. Nothing but praise for her performance.

The sales tech was knowledgeable in helping me get the items that I wanted by making sure they were compatible with my phone. He was pleasant and upbeat.

It was a great experience. Better than I could have expected.

Visited Verizon store in Freeport IL today. Staff courteous. Did not have to wait long. Store associate answered my questions clearly. The person was very knowledgeable and explained options and choices as i processed which phone to purchase. Sales associate set the phone up for me and all data transferred. I would highly recommend this store. More than exceeded expectations!

The workers were super nice and hard working! Got me in and out as fast as they could!

This was one of the best experiences Ive had. Extremely helpful, answered all my questions, and got me just what I needed.

Wonderful experience! Jake was friendly and knowledgeable. Highly recommend this store!

Jacob was a very well-mannered salesman. Very efficient and understanding.

Much better knowledge today than in the years past. Need to update phone displays. Also need free wifi for waiting customers. As well as more reps. Need a much larger inventory as well.

They were very helpful. Jessica that works there was a very big help to me.

Jessica was amazing....she was very informative and helped me quite alot in picking out anew replacement phone. I purposely 1 hr. To your store because of the great customer service.

You were so nice to me and my son when we came in to get a phone today! You were so patient and I appreciate it!

We upgraded our phones today and had a great experience with Nadia. She was very friendly and helpful explaining features on the phones and recommending accessories to go with them. I would highly recommend to go there.

Adrian was able to answer each of my questions. He was very polite and did his best to provide the help I needed. I would not hesitate contacting him when I have questions on the future.

I had a great experience at the Freeport store today with Summer and I was able to get everything done prior to an appointment!

We recently visited this store with our dead 5510L jetpack and expressed our desire to upgrade our device to the 8800L and pay it in full. We requested that by paying for the jetpack in full and any fees associated with it, our amount billed would remain the same. Jacob C assured us they would. We left without new jetpack after paying the device store price of 209, And service fees to a total of $240 paid in full. Later that day, an estimate from Verizon arrived for my next months bill, which was double the price... plus showed we still owed $10 on the new jetpack. It took 4 hours in the phone with Verizon to figure it out. Jacob C did not upgrade, just sold us a new one and left the old one activated, did not inform us they were charging us for a new plan not continuing the old one, activation fees which he did not tell us, plus he made a $10 accounting error somewhere in the bill...remember we already paid $209 for a $199 device...and even then we still owed $10. Verizon says they have corrected his errors EXCEPT for the $10 accounting error and I would have to go the 25 miles back to the store. Confronting Jacob C at the store on Friday, he admitted his error and apologized...but would not correct the error. He said, $10 means nothing to me, just pay it!. I believe Russell Cellular should make good on their mistakes. I cannot in good conscious, recommend this store to anyone! Buyer beware!

Quick and courteous help and knowledgeable staff member! Thanks again for the help!

Jessica was WONDERFUL!!!!! Knowledgeable staff, no wait time . Hands down best experience I have ever had. Highly recommended!

Went in for a new phone. The salesman wasExtremely helpful explaining the difference between two phones and which one was the best for me.

Great people, very knowledgeable and go above and beyond to help you. Knock out service!

I had a great experience and Jessica answered all the questions I had.

Everyone was so knowledgeable and friendly. Lex helped me and I couldn’t be happier! He took me step by step and made sure I understood. Very patient and kind. Thank you Lex

Good service. People know their stuff. Fair prices.

I cant say enough about Jessica she did everything she could do to make our transfer easier, Luis was also a great man he was willing to help, I strongly recommend Freeport store they know their stuff,

Lucas is the man to see! Out of the few experiences that Ive had at Russell, my last appointment was the greatest.

Jessica was so helpful and even applied my screen protector for me! She’s an angel, the woman deserves a raise.

Always have a good experience at the store. Still prefer an in-store (even with covid restrictions) experience for cell phones and services rather than online. Ive never had an associate that wasnt able to answer all my questions.

Spent hours there. Satisfied with both Verizon and the staff handling a tough problem

Lucas was super nice and helpful. Great experience!

I chose to do business with this Verizon retailer because every time I have a problem with my device or I need advice on Verizon Products and services they get Me so handz -down I would most definitely can you come to their location thanks again Verizon/Russell Cellular for letting Me be a customer of you guys

Miranda was helpful and very polite.

I am very disappointed in Verizon. We have had this company for years. I am handicapped and I called to ask some questions and they said they could not give me any information whatsoever on the phone. I had to come in to the store. I sat for a half an hour online waiting to talk to somebody and I looked up the website and could not get anything to do what I wanted. I had just a few questions. So My husband had to help me into the store. Even at the store they cant even tell me my password they didnt have a pin or something the young man said. I asked if they received the check I had sent two weeks ago and had come not come thru my bank. The Young man was very surprised that I sent it in the mail. And if you dont want people to send it in the mail as a payment why do you include a return envelope in the bill coupon? Im really extremely unhappy with Verizon at this moment.

I switched from a Samsung to an IPhone and Nadia was very knowledgeable, professional and friendly. The whole experience went very smooth.

Extremely helpful manager, Jake...highly recommend.

Lex did a great job on helping me!!

I love this Store!!!Best Customer Servicing Experience in a Verizon Store Yet!!! Everyone should come to this store

Got right in. They got everything taken care of, fast. Thanks

I came in to get an administrative issue fixed and purchased a new phone while I was there. Everything went well and quickly as well.

Great customer service no complaints

Really enjoyed working with Nadia today- very personable and knowledgeable!!

We came in and were given the best attention and service anyone could ask for. They solved all issues and were very cordial polite and a great group to work with. Thank you!!

Lex was very good in taking care of us! About verizon company, your not told about the upgrades and your so called special deals? My wife got a new phone and we were told she would get $300 for her trade in?? oops not really unless you buy the most expensive phone?? My wife did not want that phone!! $60 in store discount, WOW, Pretty cruddy. Im pretty sure we are going to look for a new carrier in the meantime!!

Had a problem with my phones. Went through 9 people the the last person Nadia fixed my problem ran the whole store by herself I might add add was very professional . Thanks again goes out to Nadia @ 2725 IL route 26 SFreeport, IL

All went well today but I was there yesterday and finally just left because of the one person staff. There was a one person staff today also but only one person in already being helped and I was next.

Waaaaaaay better than uscellular. Glad to be back.

The person who waited on me Alexios Pishos was knowledgeable, professional and got me an amazing deal on my phone and phone plan I highly highly recommend him !!!

AJ was very courteous and helpful to replace my damaged phone. I was very pleased with the service I received.

Mikayla was beyond awesome to work with. Best customer service experience I have had in a long time!!! She even stayed 1 1/2 hours after closing time to ensure our phones were all set up and transferred over from Sprint which was horrible. She deserves all 11’s across the board on a scale of 1-10 with 10 being the best. Definitely recommend Mikayla for all your cellular needs.

I went to the Verizone office in Freeport, IL to make a change to my plan.I met the manager at my appointment time and he was able to quickly make the changes to my wife and my phones with no hitches. One of the first times in almost 20 years of owning a cell phone that we were able to get what we anticipated we would have in a phone service.Our change will save us about $60 a month, another first, actually visiting a cell service provider and leaving with a plan with two phones costing less.

Lex was the perfect salesman: patient, kind, extremely knowledgeable, and polite. He really helped me out with the phone i neededI think he is an extremely valuable employee and I enjoyed my interaction with him.

Set me up with a new phone and was professional

Staff was extremely friendly and helpful! Lex was super patient with my daughter and I. He was extremely knowledgeable!

Lex was awesome! Very knowledgeable and had my phone activated and transferred the old to the new very quickly.

Very knowledgeable!

Your one stop shop for excellent service

So far understaffed...wow ! It amazes me theyre still in business. Yet saw a company car on the highway the same afternoon. 60-90 minute wait for a 60 second fix. Poor people were waiting for customer service to answer the phone the entire wait.

More than 2 years ago Im one of the customer for the Verizon Russel Cellular Store in Freeport. Usually they were helpful all the time.Today (8/2019)my daughter in law was go in with some problem, and she came back to car still was not her problem solved. So I was go in in the store and the person to who we talked was arrogant, not help not at all, and says the person who sold the phone to my daughter in law suppose to explain to her what she paid on that day when she got her phone. The sales person did not explained to us and we let know for this person who was the store manager(!??). At least thats what he said.Now from a store manager I dont expect arrogance, and this type of service where he was not helping not at all but we came out from the store with disappointment.If the manager give to customer much less than the sales person than this store soon will be go down.I know I wont buy my next Phone in this store.

Came in with questions and walked out with a new phone and a great plan! Kris Williams was a patient and informative customer service rep. I have been to the Rockford stores often and was not pleased with the frenzied atmosphere. Freeport is relaxed and easygoing from the start! Will take my business there from now on!

Great customer service!

Friendly fast

TySheldon was very helpful and friendly!!But this location definitely needs to have more staff working. I have been in there twice and there is only two employees there and several people walk out because they get tired of waiting. I’d rather go to the Dixon Verizon where there are plenty of staff to help and a shorter waiting period.

Best place to get a new phone, tablet or smart watch. On the best carrier the usa has. Amazing customer service!!!

I asked for 4 lines and a 2 year contract like the Verizon website shows under 200/mo with Free galaxy J3 phones. They told me....We are not a corporate storeWe dont offer the same dealsWe dont have free phonesWe cant do that price.Went online and got everything I asked for. DO NOT SHOP HERE.

The staff was very helpful in resolving an issue I had and went above and beyond.

Courteous, knowledgeable, very accommodating, & fast. We thank him very much for helping us!!

This store has the worst customer service ever. If you need anything DO NOT go here. I guarantee you will leave upset.

Havent ever been to any business more willing to give out misinformation.

Had issue with my phone! Went in, had to wait. Only 2 people working. When girl got to me she was very rude! Will not go back to that store! Will drive to Rockford next time I have a problem!

Goes to this store with broken phone to buy a new one. they don’t wanna sell me an iphone in full price. idiots

We have been waiting for an hour and 15 minutes. Only two people on staff. When we thought we were next a new lady walked in store and associates let her jump in front of us because she had an appointment?! Making this review while still waiting because....what else is there to do with all my free time😂

We had a phone that was not working properly. AJ accurately diagnosed the problem and offered us multiple solutions. Very informative, courteous, and professional.

Worst Verizon retailer on this planet. Keep loosing my payments tru there 3rd party billing system. This is the fifth time. I cant do this any longer.

Kris was very helpful with an obnoxious situation

Very nice 👍👍👌

They are very friendly and Good at their work

Needed to by a sim card for a phone I purchased. Walked into the store gentleman was sitting in his chair didnt get up to help me just asked what I needed. Told him I needed to purchase a sim card for a phone. He asked if I had the phone? I did not. Well we cant sell you a card unless we activate it. Really I have bought them before here? Would not sell me a sim. I called customer service. They said they have no reason not to we have service thru verizon. Customer service talked with them they still refused. Problem 1 is they are a 3rd party store they make up there own rules.Problem 2 is they want to charge me to activate the phone when Im able to do that on my own.Problem 3 I was interrupting his game playing.Havent had this kind of issues in a long time. Verizon always has been good to us. Dont waste your time going there if you really need something.

Promise things they cannot provide then say oh sorry.....cant get you that. First time shame on you....second time shame on me. Will never go tyh rre again with my 13 Verizon lines. AN is a smooth talker. Shawanna tells what you want to hear. Go back upset becaueee they lose you a few hundred dollars and get a letter saying if you ever come in they will call the police. Pay them they are happy...believe their lies thery are happy....worthless business......negative stasrs

They took care of me immediately..... great service with a friendly smile

Great serviceIt takes patients, and these people have it!!! Thanks for getting me changed over to Verizon!

Kind to frustrated customer. Honest about the problem Helpfully, professional,

This pic is from old location. I woulnt go since they sell you refurbished phone as new. Watch Out.

This place is a total rap off joint dont buy a tricycle from them unless you want 3 wheels in total verizon is a very rude company

Russell cellular in Freeport Illinois stinks . Long waits poor customer service and sell garbage tablets and phones that quit working 6 months later. When u take it in to get looked at expect to hear same bs when u bought it. Sad company.

Best customer service compared to Rockford the staff most helpful

No, I dont want to buy a new phone! I fixed it myself thanks for nothing!

Didnt know how to properly help in my situation. Basically just read everything off of cards

There was only one staff there and she was mean. Gave everyone the dirty looks and didn’t care about other customers

There quick to the problems onPhones

They know there job

Nice people, Friendly staff.

Associates not particularly interested in helping anything but the most basic transactions

Gives free help.

Friendly people, but Verizon = Hidden FeesStay with US Cellular if you plan on living in this area for awhile

Awesome location ;)

Nice people!

Friend staff short wait times

Bill day