I had the best experience with purchasing a new vehicle. My salesman was Johnny he was amazing. He was able to get the pricing to our comfort level. I had to work a 12 hour shift the day we purchased the vehicle Johnny waited in the parking lot for me to be able to sign the purchase paperwork. I have never had a car dealership be so accommodating. Forever grateful. And will purchase all my vehicles at Pohanka Hyundai!

Nicole was the best! I appreciated how friendly responsive and how helpful she was though out the whole ordeal of my car repair. She was really kind and talked me through the whole process, good and bad. She gave me good advice and everything thing turned out perfectly.

It is always a quick 1st come 1st serve location.. The early bird get the worm.. Im always there before 0700 and its a fast in and out process. The people are great and keep me in the loop of the process for all my vehicle updates. Oil changes are quick and even tire rotations were quick.I will be back every oil change!

It was such a pleasure and great experience working with my salesman and saleswoman, Bert Carlson and Esme Espinoza. Very caring and professional. They were both phenomenal. They were so patient, caring and friendly. The management and entire team were more then superb.

We purchased our second Santa Fe in 6 months from Pohanka. Tim, Roman, and the Finance department went above and beyond, yet again. Purchasing a vehicle has always been an ordeal... Haggling, going back and forth... Not with Pohanka... This group is, by far, the best car organization we have ever worked with... If you want the best in customer care and service... look no further... Pohanka is who you should go to when you consider purchasing your next vehicle!!!!

I would give it five stars, but because of the times and lack of techs (by no fault of their own) a relatively simple service took most of the day. The customer service representative Adam was very empathetic and explained everything up front. He even provided me with a discount/coupon. He kept me updated throughout the day on the status of my service via text and phone call. He made me very comfortable by being very transparent from beginning to end which makes me more comfortable returning in the future.

I typically do not write reviews, but I had such an awesome experience from the time I made my initial online inquiry! Sam was very responsive! And Charles was my salesman that was prepared the moment I walked in the door. We had never met in person but he remembered my name as soon as I walked in. He was very knowledgeable about the vehicle that I was interested in and made great conversation as we did a test drive! Thanks for the great customer service Charles!! And then Kelly! Wow she is amazing! From the moment we met she was super friendly! She even went out of her way to call her manager during our doc signing to ask him to override something I had a question about! That showed me that she was genuinely concerned and cared. This was my first time buying a car with Pohanka Hyundai and I will be a forever customer if this is the service they give! Great team!! Thank you all very much for making my experience great!

Went in today to get 2 recalls updated and oil change. I arrived at 545 am and even though service doesn’t open till 6am I was greeted with a smile from Nicole who handled my issues with a great attitude and professionalism. It’s a pleasure to see a happy face and great attitude to greet you so early in the morning. Nicole is a true asset to this company

Charles was very helpful amd informative during the buying process. He made the whole process easy going and less stressful.

I didn’t fully understand the processes and warranties associated with our vehicle and was frustrated at some of the costs that were presented to us for our service.Nicole was very respectful and polite even though I was being a little ornery. She explained everything thoroughly and helped me understand why and what we we’re looking at on the receipt of the service.If you need a service on your vehicle, go see Nicole and she will make your experience a little easier.

I could write a very long description of my experiences with this dealership, but the bottom line was that I had a pretty negative experience overall and was misled and pressured in the transaction. I was sold an ostensibly new car that had actually been driven nearly 1000 miles by a manager and had electrical problems the minute I parked it in my driveway. On the plus side, they took the car back. On the negative, I find it hard to believe they werent aware of the problem to begin with. There were several other problems too, but Ill spare you the details.The sales manager, Sam, appeared accommodating and helpful until it became clear that I intended to return the car. Dont be fooled by first appearances and a strong google maps rating as I was.Overall, I would strongly advise that others do business elsewhere. If you do go, just know that they will try to play the typical dealer tricks where they mark up interest rates and tell you one thing to get you in the door, but another once you are in the dealership. Read everything with a fine tooth comb, including the several pages of contract that the finance guy scrolls by on the ipad and doesnt tell you about. Oh--and make sure that $1500+ in mystery charges dont show up somewhere between the estimate you are given in advance and the paperwork you are signing. And know too that if you leave something super important like your original marriage license at the dealership because they rush you out at the end of the night, they will mysteriously never be able to locate it. Best of luck to you if you choose to take the risk with this dealership.

Excellent service! Broke down while driving across the country. Car was diagnosed with an engine issue that fell squarely within the Hyundai engine warranty, so it was fixed free of charge.Couldnt have been happier with the support from Adam, to keep handle all the paperwork and keep us abreast of the repairs.Would recommend this dealership - its one of the good ones.

Charles Degan was extremely helpful with my car buying experience. Upon arriving, the car of interest was parked out front & waiting for me. He made the whole process comfortable & assured I was getting nothing but the best! The communication was unmatched. He wasn’t a pushy sales person who called 30x a day. He was very professional, informative, enjoyable & fun! I would recommend him to everyone! I hope everyone FIRST TIME buying experience was as great as mine. Thank you Charles!

My time at Pohanka was fun, insightful and simply fantastic. Since my arrival, I was greeted with kindness, clear answers to my questions and quality work done on my vehicle.I was simply blown away with everything, and will be back soon. Keep up the good work and Ill spread the word. Thanks again.

Roman our sales associate was great. He answered all of our questions, and gave great customer service. Would definitely return should we need a new car. Brian, our finance associate was fantastic. He had us in and out of the dealership in a couple of hours. Great experience all around. Thank you Pohanka Hyundai of Fredericksburg.

Ryan, service advisor, helped me in the process as soon as got there. It was my first-time in that shop and Ryan told explained what i neef to know. Though it took a while before my car got fix, but Ryan kept me posted that theyre still working on my car. It was 140,000 miles service maintenance and my car is running great again. I am thankful for Ryans assistance.

Best car-buying experience I’ve ever had. Friendly and courteous sales personnel. Kris was great at showing me available options. Johnny was outstanding in delivery of the car and explaining all the technology to me. Sam and Brian made the business side relatively painless. Would definitely recommend Pohanka to others.10/19 - first service experience was great! Definitely recommend.

Easy appointment. The only complaint works be the lack of a workstation area for customers to perform work remotely.

Awesome service during the process. Even had a couple of laughs while filling out papers. Much thanks to Charles, his sales staff and Jonny, who had to walk me through the fine print of warranty policies.

Kris was an absolute pleasure to work with. Her friendly demeanor, not to mention her absolute knowledge of the vehicle I was interested in, made the experience stellar. Even though I was the last customer, Kris along with her Manager, and Finance guys made this a phenomenal experience. I would 1000% recommend this dealership to family, friends, and anyone interested in a new Hyundai.P.S. My husband really did want the Ferrari 😜

Sadaf and the Pohanka team were professional, courteous and helpful answering all our questions. It was a pleasure to purchase a car from them.

What a complete disaster. I wouldn’t recommend this Hyundai dealership to a traveling pack of fleas. I purchased a vehicle that is overpriced, so I just deal with it. But to make matters worse I have had to deal with the craziness and complete horrible staff at Pohanka Hyundai of Fredericksburg. Not only did they place the wrong tire on my car, but they don’t want to accept fault. If I hadn’t told them not to throw away my tire, I would have never been able to prove the mistake they made. Instead of the service department apologizing and looking into the issue they treated me poorly and rudely, when they were at fault. When my car went in for service, it came back out with issues. I had to go to another Hyundai dealership, out of the area, to get the repairs and service I needed. Spent additional money but, at least I received proper service, a great customer appreciation, and I knew the job was done right. So thank you Checkered Flag Hyundai of Virginia Beach! ⭐️⭐️⭐️⭐️⭐️Shout out to Shannon!!

Charles is a fantastic person to deal with when buying a car, specially Sam (General Manager). I must say that this was my best car shopping experience ever. The salesman was very informative and he was answering every question of ours patiently. Would highly recommend talking to him when looking for a car.Nowadays, it commonly seen that car salesmen just don’t do enough good job and their only objective is to get money out of your wallet. But, salesman like Charles and Sam (General Manager) delivers an incredible service and gives a very pleasant experience.Even finance representative she is also great.. Easy to work with..

My experiences have been very warm. Service adviser 52540 Adam Z. hes my guy. Always greets me with a HI or Goodmorning, makes me feel like apart of the fam. Everyone is respectfully kind and professional. Service is exceptional and theyre always great for time.

I was at Pohanka for state inspection, oil change and tire rotation but since the Hyundai service dept was closed due to repairs I was sent to the Nissan service dept and was waited on by Adam Zaccagino who was of great assistance to me. He was polite, courteous,knowledgeable and willing to help me in any way possible and to go the extra mile. He gave 100 percent of his time making me feel very comfortable.

Great experience. Service was deliberate and well executed. Maintaining contact with the same service provider was admirable. I’d you go there, see Fred at the Service Desk. He’ll take care of you like he did me. Thanks Fred.

Takes way too long there, had an app. Still took two and half hour, all employees were nice, work done was good,had to make two trips there to get work done? This place is super busy, everyone works hard I think. Hard to get in and out, traffic there is nuts, but We love our Hyundia

Nicole in the service department was A-1, very polite and professional, all went well with my visit even though the service department was being renovated, well pleased, Greg

My experience has been great when dealing with Pohanka. The associates are welcoming, friendly and attentive. They make sure the customers are satisfied and are getting what they need or asked for. The customer service is great with knowing how demanding their jobs can be! Kudos to the Service Team for handling the hard work it takes to be a superior group of great people! Thank you!

We really wanted a Palisade but at the time they’re harder to find than toilet paper in March of 2020. We drove up from Richmond after calling and speaking to Charles, who told us they had some in stock. I couldn’t get the color I wanted (not his fault) but he was still extremely helpful and kind even though we showed up so late in the evening. We were able to leave the lot in our brand new 2022 Palisade! Thank you again Charles!

Had an absolutely wonderful experience purchasing a car with Pohanka Hyundai! Our salesman Justin was an absolute pleasure to work with. Very knowledgeable about the cars we were interested in, polite, and friendly. We never felt rushed while inside the show room. Everyone from Justin to the sales manager and the finance manager were incredibly friendly and transparent during the entire process. Would absolutely recommend everyone in the market for a vehicle stop by and speak with this team!

I appreciate excellent customer service which it is limited to find these days. However on 6/4/2020, I took my car in for my 45,000 service and ran after my 6am online scheduling. I was told it will be 2 hours to been seen, however as I looked out the window my car was gone. Within waiting 1.5 hours along with other cars before me I was out the door. My car ran better and they washed it so that saved me a wash.

Awesome service!! Had a great experience trading my vehicle with help of Mona!! She listened to what I needed and provided the right vehicle for me! Thank you so much!!

Vera Steward was such a great help, very patient and made sure we left with a great car for a great price! She deserves a very high rating for her customer service, because she was very friendly and personable too.Thanks again Vera!

This review is based on the hard work of one employee in particular, Nicole. Due to staffing shortage and hundreds of work orders, it took the service department over a month to diagnose and fix my car. I was told by several individuals that my car had engine failure, I was then told my car was never diagnosed. I was getting frustrated to be honest. Nicole then came to rescue. She got things moving fast! (my car did have engine failure) She communicated effectively and really made my experience with Pohanka much better. Thank you Nicole for your hard work and customer service.

The experience was great. Online scheduling was easy, drop off was quick, communications were solid throughout the service, and pick up took no time at all.

My recent car purchase from Pohanka Hyundai was a great “HAGGLE” free experience!

I worked with Larry McGill and you will not find a more service oriented sales person. I do not tolerate the sales pitch or pressure often associated with car buying and this is problematic for sales persons who use that to make a deal. With Larry, that is not an issue. He listens to your requirements, considers your demands and patiently answers your questions. Additonally, through conversation, he evaluates your car buying knowledge, and resopnds accordingly. I would recomend Pohanka Hyundai of Fredericksburg and recomend that you ask for Larry when you go in. And no, the is not a pre sale review, the car has been in the driveway for 3 days.

Great service and customer care was great from you. Thank you for all the assistance. I definitely recommend all for your great service and care.

I scheduled my service appointment over a week ago, called to discuss the service needed and received an email confirmation. After a 40-minute drive this morning I was told that Pohanka Hyundai Service couldnt even look at my car for 2.5 WEEKS! Im not complaining about them being short of technicians or taking a couple of weeks to look at my car. There is just no excuse for them to have had 3 chances to make an appointment they could keep and then not caring enough to call and let me know not to come. Im doing my best to find another dealership not too far away so I can avoid ever doing business with Pohanka again. DO NOT GO TO THIS DEALERSHIP FOR SERVICE!

I wish I had been able to make an appointment to have service done on my Hyundai. I had to wait on my car because they dont make appointments. I took a chance and only had to wait two hours which wasnt too terrible long. I was very surprised and pleased that my car had also been washed. That was a big plus for me.

This review is for my first visit where I bought a car at the Pohanka Hyundai side. The issues were finally fixed after months, but handled by the Pohanka Nissan side who were wonderful. A separate review of the positives is posted on the Nissan page.If I could give negative stars, I would in a heart beat. A seller who no longer works at Pohanka Hyundai sold me a vehicle claiming it had features it did not. He also agreed at the time of purchase to repair some paint damage on the car, but I immediately noticed there were more issues with the car. We had an appointment set up to fix the service issues, paint issues and install the promised feature (remote start). After finding out that my seller left the company, I was passed to his boss Sam. Sam missed the first appointment we had set because after I told him the date, he did not return any of my calls the preceding week. Other staff members would tell me that they spoke to Sam letting him know that I was trying to reach him about the appointment and he would lie to them and tell them he handled it or that he had already called me. Next Sam tried to cut me a check to go take care of the missing remote start, but back out of the remaining commitments saying he could not get someone to assist with the car swap. Finally, we got back on the original agreement and he sent me a second date for an appointment, I agreed to that date, but again, Sam fell out of contact. By the time he returned my calls, that appointment date was no longer an option so we had to pick a 3rd date. This was now 3 months from the original purchase that I finally had a commitment to address issues from the sale. Had the issues been addressed, I would have been pleased despite the hassle it took to get here and poor initial sales experience, but my car was returned with only some of the paint damage fixed and none of the service issues taken care of. When I finally got in touch with Sam again about the issues that were not handled, he told me he had taken better car of my car than his new cars and that he was done dealing with it. I spent 3 months calling the dealership and Sam directly trying to get them to just uphold our original agreement and during that time, I was lied to, blown off, disrespected, and gas lit, just to get my car back in almost the same condition I sent it in. I appreciated the other staff at the dealership who tried to help me, but it all came back to Sam and when Sam wouldnt allow them to help me or help me himself, there wasnt much anyone could do.

My husband and I just purchased a 2021 Hyundai Santa Fe Limited. We have purchased many cars in our lifetime, but the experience with this dealership was the best. Roman and Tim Pohanka were incredibly kind, efficient and provided amazing service. George in the Finance Dept. was a pleasure to work with. Thank you all... Love our new car and would recommend this dealership above all others!

So happy with my purchase! I love my 2021 Hyundai Accent Limited!! The crew at Pohanka Hyundai of Fredericksburg was very kind and knowledgeable and most important gave me a great deal. Thumbs up, would buy a car from them again!

I wanted an oil change. The mechanic Neil never tightened up the plug for the oil pan. So I leaked oil from my brand new Hyundai. I had to go back for them to fix it, but they refused to give me a summary stating that they worked on my car a second time. I called back and asked for a summary, they never helped me. DO NOT GO HERE. Not satisfied, cant trust them, they dont want to be held accountable for their mistakes.

I recently had my 2016 Sonata serviced for it’s 60,000 maintenance at Pohanka Hyundai in Fredericksburg.. The service was prompt, thorough, and a good value. The 35 mile trip from Woodbridge is well worth the quality service and courteous representation I witnessed. Thank you Adam and service technicians.

I had a great experience buying a vehicle from Pohanka HyundaI. Jonny, from the sales team, loves their vehicles is very knowledgeable. You can tell he is very proud of the products they sell and the service they provide. His fun personality made him very easy to work with. The sales manager, Ron was also great and very personable! I felt very comfortable there, and felt as though they were a family. We also worked with Matt to finance our vehicle and he made it a fairly simple process. I highly recommend Pohanka Hyundai of Fredericksburg!

This was an amazing experience. I brought my first new care and they took care of me very well. Roman was outstanding. Everything he said made sense and he was very open and clear about it all. From walking in the door to leaving out with the keys the process was very smooth.

My service woman was Nicole. She kept me informed of the status of my vehicle. She was very pleasant. I will take my car to the dealership again.

I was in a big pinch! They were very kind, helpful, and accommodating!! Highly recommend!!

Update :Still love being apart of the Hyundai family! Adam in services is very kind and knowledgable.Kristyn was great. I had talked to her the day before and told her exactly what I was looking for. We made the appointment to meet first thing in the morning. She had the car ready waiting right up front for me. 3 months later and I am still so happy with my purchase!

We asked on this visit for my cabin filter to be checked because we were going to take a trip out of town. Something just made us want to double to check it. We get back from the trip & check it and it’s completely filthy & completely full of debris. That doesn’t happen in one trip. It’s issues like this that make us feel that the service center isn’t always up to par.

Pohanka Hyundai worked with me when no one else would give me a chance. Everyone was very nice and made us feel like we were a part of them like a family. They are much appreciated for their kindness. Thank you all.

I just purchased a car for my daughter. This was by far, the best experience weve had working with ANY dealership. The process was quick, easy and efficient! We will be back again!!! Make sure you ask for Johnnie. I like straight shooters and he was honest from start to finish.

We had extended warranty work done, plus some other repairs to our Hyundai Sante Fe, excellent job from everyone! We picked up our car yesterday evening, and the car was even washed and shiny! Thank you Pohanka

Charles and the Pohanka team did an outstanding job throughout the process. They were always available to answer any questions. We were comfortable throughout the entire process.

The buying process went smoothly. Everyone was helpful and courteous.

Ezmeralda was great! I have a brand new car with great rates at a deal that was perfect for me. Great Customer service always showing you the latest and greatest options while keeping it affordable. Flexible with sales and great people to people work

Charles was great to work with on the purchase of my new Kona. They were able to offer the deal I wanted and the buying process was fast. Will definitely work with them again in the future.Edit - The service department needs improvement. They do not accept appointments. I live an hour from the dealership, they still would not accept an appointment. After arriving early in the morning, it still took 4 hours for regular maintenance and state inspection.

Nicole was very helpful and thorough in finding the best solution and price to fix my oil problem. Thanks!

We knew what we were looking for and they understood! Gracious salesman, personable and all the staff was knowledgeable and just as friendly. Excellent experience... I recommend you go see Justin Gill! Fantastic salesman.

The ladies in the check in were awesome helpful and informative the mechanics did what was asked and was pleased they had materials to do the brake recall on my Tucson so I didn’t have to come back. I always get good service there

The customer service from the service department has always been of great quality. They staff is honest and upfront with their customers. The time span for service is always spelled out. No surprises. I live in another county but is is worth driving to this location for the great quality of customer service as well as car mechanic service

Have been a customer for the purchase and first service and so far everything has been exceptional. They work to earn your business.

Being an elderly woman alot of dealerships have tried to take advantage of me when it comes to issues Ive been having with my car. My experience here with Pohanka has been trying as well but Nicole has done her best to stay kind and helpful to me throughout this process.

They were very kind and helpful. The representative who helped me (Esme) did an awesome job! I love my new car!

Jonny was my salesman and he was wonderful, professional, honest, and attentive to the perimeters I had set for purchasing a vehicle. He went above and beyond for my purchase and made the “all day at the dealership” experience an enjoyable one. I will definitely be returning to give him my business.

Sandy in the Service department is AWESOME! I Bought a car for my son from the Woodbridge auction and took it to the dealership to get a couple repairs done and she was amazing with the customer service and friendliness and recommending which repairs I should get first and also finding ways to minimize the amount so that the repair cost are reasonable! She is patient and very knowledgeable about her job! I am going back to get a few more things done and I trust her with my son’s car and her recommendations.BTW, the car is running in great condition.

Roman at Pohanka made it painless buying a car and was awesome to work with . Ill be back to buy a car in the future and will recommend him to others .

This was my third time working with Pohanka. Everyone was friendly and accommodating. It is great to see real teamwork in this industry.

They were busy when i arrived, but I was able to drop off my car and go back to work. While at work, i received updates about my vehicle from Adam so i wasn’t worried about anything unexpected when i picked up car. He recommended what else needed to be done to car and let me choose if i wanted it done at the moment.Very pleased with the outcome and my car is driving great again, Thank you Adam and Team!

Initially a strong experience but my disgust with who they setup financing through is so strong I have to lower my review.I have a strong credit score: over 800 and was saddled with credit union loan source a company that does not even accept online payments without an additional fee.Irritating and outrageous, if that had been disclosed to me I would have chosen other me financing or simply gone elsewhere, as I guess we’ll be doing in the future

Ryan kept me updated the whole time he had my car - picked it up yesterday and so far, so good! Pohanka Hyundai of Fredericksburg is the only place I have taken my car since I bought it there 5 years ago- wouldn’t trust anywhere else

Sandy, who was my service representative was great. She explained what was going on with my vehicle thoroughly and she demonstrated great customer service to me. Sandy worked with me to determine what repairs to get done and while waiting for my car to be done, I witnessed her helping another customer on what she could do to resolve her problem with her vehicle. Sandy showed patience towards her clients.

I was so frustrated with Pohanka Hyundai of Fredericksburg. We bought our Elantra in April 2015 at this dealership. With only 33,000 miles the engine was knocking badly back in April this year. We dropped it to this dealership and after 3 weeks they said they still haven’t looked into the problem because they have too many vehicles to fix. Worst, the lady I spoke at the service department told me if it’s an engine problem, we have to shoulder the expenses for repairs since it is not covered with warranty. I was pretty sure it would be covered because I received a mail about the engine issues with 2011 to 2016 Elantra. The lady said she’s in front of her computer and simply said our car is not one of those under recall. They simply denied that my car was not eligible for a free engine replacement. She was rude and so I brought my car to another dealership, Koons Woodbridge Hyundai and this dealership replaced the engine and we didn’t spend a cent because as what the service advisor, Elliott Anderson, said it was under warranty. Our car is running great now thanks to Koons Woodbridge Hyundai! I hope the Hyundai Company will investigate this kind of dealership who are not doing their job.

Everyone did an amazing job making us feel comfortable! Easy to work with to adjust to our preferences which is definitely a plus! Customer service is hard working! Pohanka provided a clean safe environment maintaining professionalism and Covid-19 regulations. Definitely recommend them for a new vehicle!

I had a great experience with Pohanka Hyundai recently. Jonny was our sales consultant and he was the best! So helpful and so knowledgeable. I’m happy with my new car and the service I received. Couldn’t ask for anything more. Thanks Pohanka Hyundai!

Esme and Tim made this experience painless and enjoyable!! I LOVE my new Elantra! I highly recommend Pohanka to anyone in need of a new car!

Got a beautiful Sonata from Pohanka! Don’t let the sticker price get you too excited though. My used 2018 was marked up almost $2000 after a $899 processing fee and $895 reconditioning fee which I think is kind of a joke! Other than that wonderful people good first car buying experience!

I bought my car in 2015 and Fred Pratt the Service Manager has always been Professional, Friendly and extremely knowledgeable about the needs of my Car! I give 5 stars for the great service I have received over the past 6 years and I will continue to take my car to Pohanka Hyundai of Fredericksburg.

The service was efficient. The representative should be a little. It more specific with the service performance.

Esme Espinoza and Tim Pohanka excelled at making sure that I received the right deal for me. Thank you so much!!

I had an awesome experience. I would highly recommend going see Jonny if you need a New Hyundai. He is very knowledgeable and a great guy. I also would like to give a shout out to Ronnie the Sales manager and Matt in finance.

We were very impressed with Pohanka Hyundai of Fredericksburg! Especially Jonny and Ron. Jonny sold us on the ‘22 Tucson because of his exceptional knowledge and straightforward (and funny) approach.Ron worked hard to get us the color we wanted at a price we could live with. Jonny explained all the bells and whistles so patiently, and Ron came out to congratulate us on our purchase and offer continued support. This was an incredible experience and I would definitely recommend these guys!

I have 3 Elantras (2009, 2013, & 2016) for our family of drivers. We have used Pohanka Hyundai of Fredericksburg exclusively to maintain our Elantras for over 10 years. They have been very competitive in price and very fair in covering warranty items. I highly recommend their service department for your vehicles maintenance.

I worked with Maya to get my 2021 Hyundai Palisade. I had been looking for awhile and it was so hard to find one. She worked with me and my schedule and when I was able to make it up to Fredericksburg I did not feel pressured to buy at all and got the vehicle I had searched high and low for

What can I say about a vehicle service other that its was excellent from the drop off to the pick. Nicole text me though out the day with status. So overall it was great to see a service center rep taking the time to let you know where you are in the process, I really appreciated that; kept me from calling to find when I can pick up my vehicle 🚖 . Great job, Nicole.

I bought my Hyundai because of past exceptional experience with service manager. They have take excellent, honest care of my car.

The service personnel that assisted me was very polite and very professional. I will recommend friends to go there. They have a great seating area for customers

My wife and I were delighted with the prompt, friendly and courteous service we received at our most recent recall service at Capitol Heights Pohanka. We arrived promptly at about 7:40am expecting to spend the morning reading the newspapers and books that we brought along, so we were totally caught out by having our car back with the recall service performed in a very short time. Thank you all very much, it was a pleasure to have such a brief visit.

Absolutely horrible to deal with when trying to have your car serviced. First, I called, was told to bring it in, then was told i don’t know why they would have told you that. Took my info and said would call me when parts were in. Two months later, I call to see what’s up. They had no record of my visit. Was again told to bring it in. Asked to book an appointment but was told they would have to look at it first. Wife takes it in, they only take her info and tell her she has to book an appointment two weeks out. This place is a joke, avoid at all cost. They might have nice cars and sales people but what good does that do if you won’t ever be able to get service.

I came into the dealership for 2 concerns. While it may have taken longer than expected, Adam was really great. I also appreciate the extra effort the mechanic put forth to make sure my car was ok. I will definitely go back to Pohanka for my car concerns.

Fred, was my service rep. From the time I walked in to my oil changed, I was greeted with a smile and asked how could I be helped, less than two minutes they were in my car getting it ready for oil change, I was told probably one hour an a half, my car was truly ready much lesser time. Pohanka Hyundai in Fredericksburg will always be the place I will take my vehicle for service. Thanks Fred 😊for the great customer service I was provided!!!!!!

I have been a customer with Pohanka since 2015 and they have yet to disappoint. My salesperson, Justin, was great and guided me through the process with no worries as I got my second car. If you are in search of a new car definitely stop by!

I am a Hyundai advocate, purchased 4 so far but todays treatment by the Service Dept did not make me happy. I called Mon over a misfiring 3rd cylinder on my 2017 Hyundai with only 50K miles and was told no need for an Appt to come in Wed around 10am because that is our slowest time. I arrived and was told they were all full for diagnostics and to make an appointment and come back. So I drove back to my home 45min away limping my vehicle back home and hoping I didnt cause any damage driving it on 3 cylinders to my car. Now I have to drive it back again misfiring for 45min my appointment that I was told I didnt need and waste more vacation time from work.Updated: Wouldnt let me put zero stars They claimed I had bad plugs and injectors needed cleaned. Paid for injectors cleaned but not paying $500 for new spark plugs. Said my coils were good. Took it to my mechanic at King Automotive and he changed the plugs and now my 2nd cylinder was misfiring and there is a Hyundai Technical bulletin on my coils that are bad for my model and year. He asked me if I took it to the dealer! Took it back and they reviewed the bulletin and then fixed my car changing out the bad coils. I wasted money on changing my plugs and injector cleaning when this was not needed. Pohanka maintenance has gone downhill.

Between myself and my family members, we have purchased 5 vehicles in the past from Pohanka of Fredericksburg. In the past, they had great customer service. However, after this last attempt at a purchase, I will not recommend this location nor buy from this location again.My husband, myself and my father-in-law went in to purchase a vehicle on July 1st for my father in law and were prepared to pay cash on the spot for the car. We were working with a salesman named Afshar. My father in law was looking for some features and color on the car and they did not have one in stock with the features and color he wanted. They were able to find a vehicle at another location with the features, but not the color. We were told if we put a deposit of $1000, the car would be put on a truck and delivered within 2 days. If he didnt like the color, we could get the deposit back the same day. We put the deposit down right away after we clarified twice we would for sure get the deposit back the same day if we didnt like the car. Two days later we called Afshar to see if the car had come in (Saturday). He said no but it should be there Monday. Monday comes and we contact him again. He said its still not in but should be there the next day. We called again the next day and was told the same thing. Wednesday (6 days later) comes and we call again to check on the car. At that time, Afshar advises the car was sold to someone who paid $5000 over asking price. We were upset enough about that, but then told him wed be coming by to get the deposit back. They had already cashed the deposit check for a vehicle we never even saw. We were then advised since we did a deposit by check, we couldnt get the check the same day and it would need to be sent from corporate to them and then mailed to us. I told Afshar I didnt want it mailed to us and we would pick it up at the dealership when it arrived. He said it would be there in a day or two. Two days later we called to see if it came in and were told another couple of days. Each time, he would put us on hold and check with his manager. The same trend as the vehicle arriving. After checking multiple times and getting the run around and getting the managers voicemail when trying to contact him instead, we finally asked for corporates number. Only then was the manager put on the phone with us. To his credit, Sam did follow up with us and get us the deposit back, but it was 2 days after we contacted him and 16 days after the deposit was made. We literally had no vehicle option and had to wait 16 days to get our money returned.

I called the service department to make an appointment set up a 9am timeWhen I got there I was told they don’t make appointmentsIeft car for repairsOther then no appointments Nicole Reedy was very nice and arranged for me to be dropped off where I could get some other tasks accomplished while waiting for carShe texted when it was close to ready and arranged to have me picked upShe was very helpful, polite, and nice

Service was great. Everything went smoothly.

Adam in the service department addressed some concerns I had from a previous visit, and made sure to make them right. He went through each item carefully and was thoughtful and helpful with each.

I recently had to take my vehicle to Pohanka Hyundai/Capitol Heights for service and I must say it was a pretty good experience. Of all the years Ive owned my Sonata, Ive only used one other Hyundai dealer and between the 2, Pohanka Hyundai of Capitol Heights is my preference. Kudos to Mr. Will Bishop, my service rep, who was up front and honest about the needed repairs to my vehicle, and there were many! Not only was he friendly, but he was patient and extremely knowledgeable in explaining what and WHY many of the repairs were necessary. Prior to taking my vehicle in, I already knew what many of the problems were so I didnt get the feeling that he cheating me by quoting unnecessary repairs. He also provided additional service recommendations so I didnt feel forced to get all of the work done right away. In comparison, many of us know that service shops tend to make you think that everything is a priority. Thank you Mr. Bishop for being fair and honest, for providing clarity, and making sure my vehicle was serviced and ready for pickup as promised! Keep up the good work!