Recently visited the Verizon TCC store in Franklin. Tony is supposed to be in getting a new phone and did a Beyond phenomenal job.

Rebecca was amazing at helping me with all my needs during my 2 visits to the store today! ❤ She was very informative about devices when I added a line to our plan and helped with an upgrade. She set us up with the accessories we needed and even installed them. She was very patient with me when I had to remember the passwords to our accounts. Two thumbs up and I look forward to doing future business with her when we upgrade our other devices soon.

David always goes above and beyond for us, hes the best!

Whenever I walk into a business, I try to find people that I hope will be helpful and cool at the same time. Becca is that person at your store.Not only was she honest with me, she helped us out and was a genuinely nice human being.She is both a good person and knowledgeable individual!

Tony helped us pretty fast! He’s an amazing employee and I recommend him to anyone with Verizon!

Amazingly friendly and knowledgeable staff-Tony has always helped us and never even a hint of a complaint A+++++

David was wonderful! I was in and out in no time. I would definitely recommend this store to others!

Joe was a great helpIm not good with technology but he was amazing and very curtious

Tony at the Franklin, IN store was great from start to finish. He listened to what I wanted, gave me estimates throughout of what I was going to spend so there were no surprises. He recommended accessories but there wasn’t any pressure throughout. He went through maintenance and care for the phone and battery life. It couldn’t have been a better experience and I often dreaded going into phone stores before Tony. Thank you! Ask for Tony.

Just came into the Verizon store and Tony was very helpful and efficient in getting my sons phone upgraded.

Joe at the Franklin Verizon was amazing. We got there pretty close to closing time and he put us into two new phones that sent him over an hour after close and he didn’t complain one time or look unhappy with us keeping him late. Was a great experience. If you need a new phone talk to joe!

Very very helpful. And knowledgeable

Brandi absolutely rocks!!So friendly and knowledgeable.

Bought the S21 Ultra from Becca today. Installed screen protector for me and everyone was all very friendly and helpful. Great experience!

My husbands phone had broken and needed one asap. Rebecca took care of us quickly and got us just what we needed. She even realized we had an outdated plan that ended up giving us more coverage and saved us money. She went above and beyond.

Tony was very helpful and professional! Made process of upgrading, transferring and backing up very easy!

My husband and I went in to get new phones. Becca helped us and she was absolutely the best. She was not pushy, explained everything, answered every question and gave us the best deals. Her customer service is definitely above a 10.

The store is always very cleanly inside and out. Representative Tony Leeth emulates the standard for customer service. Always happy to help.

Tony was able to help me get the top of the line IPhone for the best deal. He was very professional and knowledgeable and helped with all my accessory needs as well.

Becca was so helpful and quick with our upgrade. She is very knowledgeable and has great people skills. She worked beyond closing time to help set up our new phone.This is the best experience we have had at any Verizon. Thank you!

David Asher has always taken great care of us. Made everything easy, I see a raise in his future.

After hours of dealing with Verizon tech support online, I made two visits to the store. The first was for in person tech support, and then today to replace my phone. Becca helped me both times and was amazing. She is an all-star and deserves a raise!

Tony was awesome highly Recommend friendly and helpful and great trade in price btw thank you !!!

Tony was really patient and helpful. Thanks alot!

Damian, Joe, and Tony were amazing at the Franklin, IN Verizon store! New phone new service and struggling to navigate it all...they are super kind and patient!!:)

Very good and fast service, all questions answered fast and in a kind way! Thanks again Becca!

David has helped me a few times, always greatly appreciate his help with our phones!

Becca was very helpful and new exactly what she was doing. Great experience.

Very professional and informative. Great experience!

Joe was very nice and knowledgeable.

If you dont have a lot of time to kill, dont go before 11:00 am

10/10 will recommend this store!! Rebecca was so very helpful! She answered all my questions and helped me find what worked best for my needs!

Daniel helped us initially, and then when we had an issue with our account a few days later. His customer service is outstanding. Truly above and beyond. 10/10 would recommend.

Becca was very helpful and patient with me. I will come back to see her.

David was awesome, did a great job with my new phone!

I will hands down be back to this store only Joe gave me the best experience Ive ever had with Verizon, I got a new phone and a hum and he ensure that each device was up and running and I new how to use each device before I left.

Tony was great, professional and got me all taken care of.

Daniel helped me and it was absolutely outstanding service. I went to Verizon store right before 5 (closing), went to Best Buy (ran me off bcuz they were closing, and then came here to Verizon in Franklin. I read reviews about Daniel and he lived up to every one of them. He was extremely knowledgeable, skilled at multi tasking, and had outstanding customer service skills. I will definitely return for this type of service. He was the only one in the store and he handled customers very efficiently. He took care of my needs and I purchased two phones based solely on the relationship service he provided. I work in customer service managing a large retail location. Daniel is the real deal. 5 stars. Give that man a raise. Thank you!

Absolutely royal treatment in taking care of setting up my new phone. The District Manager Tracy was outstanding in transferring my information from the old to the new phone. Very friendly and professional manner. Very courteous in explaining what he was doing. Recommend this Verizon store for their service in taking care of their customers. Was quite satisfied when I left the store.

Joe and Austin were awesome and explained everything to us.

Tony was really helpful and patient!

Very knowledgeable staff and clean building.

Had the pleasure of having Daniel help me out. He was very nice and helpful. Even put up with my crazy kid running around. All the employees were super nice and answered any questions I had. Definitely reccomend them over any other location and online

Every Verizon store I have ever been in has been very helpful to assist you. NOT THIS ONE !!

We had awesome service at this store

The greenwood store did not help us but David just earned two new customers!

Fantastic customer service! Stopped by with my dad to take care of his account which included canceling a line that belonged to my mom, transfer contacts and photos, and purchase a new phone to replace the one he had cracked. Tracy, the District Manager, was extremely patient and professional as he took time to explain all the options and the billing. He even set up my dad’s email account, took care of transferring the cherished photos from my mom’s old phone to my dad’s new phone and printed out passwords for both his Verizon account and email account. Tracy, I appreciate the time and care you showed my dad. Thank you!

Tony was an excellent help fixing my phone!

This is the 2nd time Dave has helped us and we couldnt be happier!

Daniel provided excellent customer service. He was also a professional.Thank you so much for taking the time to speak with customer service, getting my phone back on service and fixing my camera lens. I will definitely be a returning customer.

Came in for help and David got me a new Samsung! Thanks!

Excellent customer service. Tracy helped me switch from At&T and was very courteous and professional. After my first trip to get information, I returned to the store three days later to make the switch. Tracy remembered me and everything we had discussed and got it done quickly.

Representative was very helpful and put on my screen protector.

Tony did a great job very nice!

Horrible service and absolutely no customer service skills,,, I believe her name was REBECCA,, She had no skills in any department,, I will Definitely mot be recommending this location or service rep to anyone!!!

Tony at Franklin Indiana location is a great asset to your company he has lots of patience and gave us plenty time to decide.

Thank you Lord 🙏 for Daniel my friend for ever! I some how pressed a few setting and could not get it back to my original settings even with the help of my friend & husband! Then came Daniel he fixed and helped with a few more issues!! I feel so much better now;had preseef

All went smoothly. Appreciated all the information. It was fun!

Always willing to help me with another new phone

Bought a new phone from joe last week and was nervous going into a new smartphone, joe assured me the would be willing to help anytime and told me to make a list of questions i would get iver the week and come back in, i did exactly that, and he got me in and out with my whole list of questions answered in no time, great customer service.

Hold on to your pants boys and girls. My boy Daniel, Champion of the People! This superstar of a phone salesman got me set up with the best (and only) phone I have ever bought (the era of borrowed hand me downs is finally over!!). Through every minor hiccup we came across, he toughed it out like a boss; and to top it all, he managed to deal with my over the top nature for nearly two hours. He must have nerves of steel and the stuff stars are made out of (atoms and such). Though our time together was short (in the grand scheme of life) I feel a bond between the two of us that is not likely to falter. I would consider him a brother (perhaps a yearly family reunion is in order, HMU). Any more of a flawless performance from him would have knocked me out of my REM cycle because I would have been dreaming! He literally deserves some form of a medal or at least a park bench with a celebratory placard. If for no other reason than to note the outstanding service and effort he put in to the several phone calls he made to get me where I needed to go. It was such a good job that I have literally written more in this review than I have in the past five years since college (and to top it, I used correct spelling and punctuation).My boy Daniel, or Dan as I have come to call him with the progression of our newly kindled friendship, he truly needs some form of a raise or promotion (or at least a Krispy Kreme bakers dozen of donuts). To conclude, I would say he did a more than decent job helping me out and it is much appreciated. P.S. When I was in the store, we heard some unexplainable noises and can only logically assume they are made by ghosts. Gotta sage that space before it evolves to a haunting. Over all rating: 10/10. Thats my story and Im sticking to it.

Super helpful and friendly staff

Joe helped me get my phone back to working in no time highly recommend this store great customer service!!

Each month I come to the Franklin Verizon to pay my bill and every month it seems David is there willing to help me!

David was so nice and amazing! His customer service is the BEST! He helped me figure out what was wrong with my new iPhone 11 and took care of getting it fixed! Verizon customers should definitely go see him!

David was absolutely wonderful! He was extremely thorough and made sure I understood everything he was talking about. He was thoughtful and helpful and took the time to answer all of my questions. I had a great experience in this store thanks to him!

My phone memory was full. The technician freed 4 gb for me. Now I can text again. Thank you.

Tony was extremely helpful and gave us a great deal. Wont go to any other Verizon store!

Daniel was awesome! He helped me get a phone switched over to our plan. He was helpful and very polite

Came in with a phone I purchased from Walmart and didnt know where to begin with setting it up, Joe was so very helpful got all my contacts and pictures moved over in no time best customer service Ive had with Verizon hands down!

Nick and Mitch were excellent. They gave me great service and advice. I highly recommend them and will tell everyone how great they were. I love Verizon.

Daniel did such an amazing job im soo happy I went to franklin instead of columbus. I love my,new LG V60

Joe and Daniel were excellent service, 10/10 would recommend!

Jamie B was extremely patient & helpful! I have been with Verizon for 10 years and this has been the smoothest/easiest transaction we have ever had. Even switched my husband from AT&T. Highly recommend her for all your phone needs!

Just switched to Verizon and purchased a new Pixel 3. Jamie B is the rep who worked with me, and she was fantastic. Kind, friendly, knowledgeable, patient, professional - these are all words that describe Jamie. I could not have received better customer service anywhere. Thanks, Jaimie!

I was unable to go with my grandma to help her get a phone. She said Daniel was very helpful and I just wanted to thank him

Daniel was amazing and so very helpful and patient!!! Thanks for the great customer service!! and ps btw great musical taste!!

Great experience with Daniel today!! Purchases and upgrades smooth and professional!!! Thanks!!

A pleasant surprise. Now I just need to win a sweepstakes! Lol

Daniel has been an upstanding employee and even helped me figure out my WiFi situation with my tablet when I couldn’t figure it out. Props to that young gentleman!

Daniel was very professional and amusing . Thoroughly enjoyed the experience.

My wife and me went to Verizon today May 10: My wife has been having trouble with her iPhone. The young lady Jamie waited on us . She took her time with us helped my wife with her phone got it all straightened out took time with me gave me wonderful advice about my phone and my iPad. She made to old people feel a lot better when we left. I want think her again.

David was awesome. Service was fast and amazing. Very very helpful.

We went in to get a new phone and change our plan. We separated our account and made a sub account that was supposed to be on a shared data plan, along with an account with a couple phones on unlimited plans. They asked if we wanted device protection on the new phone and we declined. They said we could save $5 per line for the unlimited phones if we enrolled in auto pay, so we did.Fast forward a year. We don’t typically get paper bills and my husband pays the phone bill. We happened to get a bill in the mail one day, so I checked it. The sub account was not sharing data. They were all on unlimited data plans. So we were paying $45/month for four phones, and then $75/month for two phones. Why would we have separated our account if we wanted all of the phones on unlimited?? We were not getting an auto pay discount on any of the lines, because in order to get that discount you must use a bank account to do auto pay. We would have done that if they had told us, but they said using a credit card was fine. We were also being charged for device protection, which was another $13/month. We have been fighting with Verizon for the past two months trying to remedy this situation. I will NEVER go to an authorized dealer again... I will only go the the actual Verizon stores from now on, even though I will have to drive a lot farther to get there. I should also mention that was the second time that store put device protection plans on one of our devices after we declined... but we caught it the first time.

Excellent service. Mitch was very helpful when upgrading my father’s phone.

Thanks to Mitch for the wonderful customer service! Very helpful and professional.

David is apways very helpful when I come ok, he isntue reason I visit this location.

David was awesome!!

I went in to this store and had a few questions about my phone and apparently Tony was on his way out the door and told me to go to the website for the answers.Tony had a Im better/smarter than you attitude but didnt have time to answer my questions apparently. He told me that a rep would be with me in a few minutes. When I received help I brought up how (non) helpful Tony was and she Agreed with me. I said if you dont want to talk to people you probably shouldnt be in the customer service industry! Once again she Agreed and said he might want to find another job...WoW!!!Thanks for the help Tony! I hope I didnt hold you up.

Ive been working with Joe, hes been an incredible help. Going the extra mile to get me the product I need and the short timeframes! Definitely recommend coming here and seeing Joe.

David is always willing to take time to help!

Sales rep was quick and efficient during the process of getting new phones

Mitch was fantastic setting up our new plan and phones.

Mitch was very helpful in getting a new phone and setting it up.

The specialists are very nice and honest. They give you all the information you need and you feel the connection to them. Unlike other stores, they talk less and only want your money.

I had a pleasant experience and great customer service. The associate made everything quick and easy.

I hate Verizon Wireless and youre not supposed to hate.

Spent $30+ on a tempered glass screen protector that came with a warranty. I had issues with it chipping around all of the edges and peeling. Went back to the store and was told that to get the warranty I had to register the product online. A store employee put the screen protector on and asked if I wanted the box it came in. I said no, and no one ever mentioned having to register. I was told when I bought it I could just bring it in if there were issues. This is false advertising and should be illegal.

THEY NEED TO TRAIN THEIR EMPLOYEES BETTER. MOST OF THEM ACT LIKE THEY KNOW WHAT THEY ARE DOING WHEN THEY DONT. IF THEY WANT TO ACT GO TO HOLLYWOOD !!!!!

Thanks Tony at the Franklin Store!!!