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Cricket Wireless Authorized Retailer
595 Hillsboro Rd, Franklin, TN 37064, United States
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Cricket Wireless Authorized Retailer
Comments
Ap
Review №1

I purchased two new LG phones with 5G service. They were on sale and the employee helped us to pick out cases and get all the accessories that we needed protect our devices. I did not have a case that I like in the store so the employees advise me that she could bring one from the other location. She brought me several to choose from and I got a great deal

Ra
Review №2

The lady who helped me was super knowledgeable, friendly, and went above & beyond to get me set up on my new phone. I only wish I could remember her name. Great customer service!!!

Sy
Review №3

Beronica is seriously the best person ever. She was such a sport when she had to stay late for a bunch of customers! She was super nice and super quick. Not only is the service great, but so are all the phones. They are great prices, and Im very satisfied!

Da
Review №4

Such amazing and helpful workers! They answer all your questions with honesty and do not lie just to sell. Everything is told how it is! I am very satisfied with their customer service. Will definitely continue coming to this Cricket store! :)

Gi
Review №5

Really nice people and ready to help.

Tr
Review №6

If you love saving you will for sure love you some cricket!! Beronica and Nora will get you going the right way with the right phone and the right plan they are the best beautiful young ladies ask for them when you go!! They got me saving big time I was paying $245 at at&t and now at cricket I’m paying $80 for the same exact thing!! Love these girls!!

Je
Review №7

Great place. Stopped by about a week ago. Called at 10 mins to close on a Friday, and the girl said she would wait for us. She was very friendly with great customer service.

Sa
Review №8

FANTASTIC! Just switch over 5 lines and I am LOVING the service thus far. Cant wait to let family members know about this specific store since they gave us a GREAT DEAL on activations!

Wi
Review №9

The store was nice and clean, and the staff was friendly, but they had very few phones to choose from - maybe 8 or so on display They had about half as many as the Cricket store I usually go to. This wouldnt be so bad except by itself, but there arent any other Cricket stores for miles, so I thought it would be fully stocked. I was looking for one that was newly released, but it wasnt here. I went back to my usual store, and they had it.

Jo
Review №10

Called to ask about prepaid wireless plans and phones. I was told each plan comes with limited internet usage, and the amount of usage depends on the plan. I understand text, talk and data limitations according to which plan you choose, but have never heard of any cell phone plan that limits internet usage. I asked her, in a couple of different ways, to explain that to me, but she was unable to. She just started repeating the different plans they have.I then asked which phones were available with the &30/month plan because my decision is partly influenced by the phones available. Her answer was, come in the store and see for yourself or go online and look.This isn’t what I consider good customer service.

sh
Review №11

THE MOST AMAZING PEOPLE EVER!!! We went in to in just to take a look and ended up switching over from verizon. I was paying $250 for 3 lines only 5 gb. NOW IM ONLY PAYING $90 FOR 3 LINES WITH UNLIMITED YES UNLIMITED TALK TEXT AND INTERNET!!!! BE SURE TO CHECK THEM OUT!!! GREAT PROMOTIONS!!

Je
Review №12

Good selection of phones. Friendly but limited staff.

Ni
Review №13

Switched to Cricket and Beronica helped me and my family get new phones👍, great place and great people :)

Al
Review №14

Woah..I am so glad I stopped in and Beronica was working. I went to another cricket store earlier in the day and the service person was extremely rude so I just on a whim and stopped at this location. Beronica was extremely helpful and got me setup with my new phone! (Which I love)

AC
Review №15

Cheap easy data work perfect switch to cricket

Ja
Review №16

They were quite helpful in getting my new phone working on their network.

Er
Review №17

Quick, efficient and friendly store reps.

To
Review №18

Moved from sprint. Dont know why i didnt make this move sooner.

Br
Review №19

Nice help and good phone place.

Da
Review №20

Very dishonest business. Sells phones then after the insurance they sold is invalid they tell you there is nothing they can do. - shady

Ca
Review №21

Did not try to help they acted as if i was was trouble

Je
Review №22

Needs more selections and variety of different phones

De
Review №23

Great customer service.

Ly
Review №24

It was fantastic

Da
Review №25

Terrible store - rude employees - asked to speak to owner - request refused - sad.

Ja
Review №26

Ayee lit gang gang

Ki
Review №27

Worker was very nice

Ch
Review №28

Fantastic service

Ad
Review №29

Not helpful.

Ka
Review №30

Nice people

De
Review №31

Friendly workers and help when you need it

To
Review №32

They should get apple phones

Je
Review №33

Not a lot of variety of phones

Ma
Review №34

Great

Mi
Review №35

Dios nunca olvida y cuando ase justicia es en bendiciones gracias padre celestial en El nombre De nuestro senor Jesucristo te doy Las gracias

Gr
Review №36

I cant give him more stars until I meet him, my first experience when I switched to cricket I didnt like that they dont ask you about extra accessories, but that they put them on themselves and charge you without asking, in another company, they ask you if you want add, so see if I like your service .eye when changing

Ju
Review №37

I like cricket store if you have good service

Cl
Review №38

Cricket is a very good company. I love that they have someone who speaks Spanish !! The lady who speaks Spanish is very friendly and always respects everything when friends go, I recommend that they ask for bero ❤️ Very good service 💙

Ca
Review №39

Very good service and very friendly workers !! Beronica and Nora are very nice people and they help you in everything !!

Wi
Review №40

I find it very good apart the service is very good

Ar
Review №41

Good service

Ti
Review №42

Very good

Mi
Review №43

Excellent service

Information
6 Photos
43 Comments
4.4 Rating
  • Address:595 Hillsboro Rd, Franklin, TN 37064, United States
  • Site:https://cricketwireless.com/stores/ll/US/TN/Franklin/595-Hillsboro-Rd
  • Phone:+1 615-538-6092
Categories
  • Cell phone store
Working hours
  • Monday:11AM–5PM
  • Tuesday:9:30AM–7PM
  • Wednesday:9:30AM–7PM
  • Thursday:9:30AM–7PM
  • Friday:9:30AM–7PM
  • Saturday:9:30AM–7PM
  • Sunday:9:30AM–7PM
Service options
  • In-store shopping:Yes
Health & safety
  • Staff wear masks:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
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