Apparently had an outstanding balance that wasnt showing up anywhere on any apps or even their website, made no effort to contact me about this, then reported it to a collections agency, who then spam called me with no info for who was calling or anything else. So now my credit is potentially screwed cause these people care more about the bottom line then doing proper business.

Had an appointment scheduled at 4. Showed up and was told I would need to wait to see someone and it would be 15-20min. Whats the point of an appointment if I am going to have to wait that long. I understand some overlap, but 20min? I called and cancel my service on the drive back to my house. Would rather have done it in person, but the phone call ended up being much quicker.

First of all Id like to say how nice and futuristic the store looks its very very cool. When I went there I went to turn in one of the flex boxes and pick up another cable box. They set me up with a personal customer experience expert to help me out.Left with everything I needed felt really good about how everything went.If you have something that you need to deal with Xfinity in person this is the place to go

Rick was excellent!! Helped my husband and I set up our 2 new phone lines with Xfinity today. Very professional and thorough. Switched from AT&T due to outage as we needed service for our jobs this weekend and are extremely impressed with the coverage so far! Can’t beat $45 a line for unlimited talk, text and data and a free iPhone SE. Much better coverage and price than we were experiencing prior.

Upgraded my router with Xfinity. Box came and simply didn’t include a power supply. Spent several rounds trying to get it addressed via phone and chat. Gave up. Stopped into this store and in under thirty seconds I walked out with a simple solution of a power supply for the router. Kudos to store For empowering team to create quick reasonable solutions for their customers.

Great customer service on two visits from Felicia and James! We have Xfinity for internet, TV and cell phones and are very happy.

The staff here is very helpful and friendly and the store is always a better option then over the phone

XFINITY MOBILE IS A SCAM. SHIPPED ME AN EMPTY BOX AND THEN TRIED TO CHARGE ME FOR THE FULL PRICE OF THE PHONE.BUYER BEWARE!!!!!!! SCAM!!!!

I consistently get excellent service at this location. This time, Jasmine understood what was needed and delivered! I highly recommend them!

Brandy was very helpful and informative. Allowed me all the time I needed to understand

Very helpful lady with an issue my 89 y.o. father was having!

Helping a friend canel her account!

Good place nowaiting

There is always a measure of truth in negative reviews. Be aware if you decide to cancel your phone service with Xfinity, they will access fees to your account and call them past due balances. I changed providers and they charged me 90.00, then a month later added 45.00 for my service. Even though I no longer was with Xfinity. After speaking to chat they informed me it is a past due balance. A past due balance of 45.00 which the exact amount of my monthly bill. These people are a nightmare if you decide to leave. Im an honest person. Just giving everyone a heads up.

The wait time was about an 45 mins to an hour. But once assistance was given, they were most helpful. They helped lower my bill and a few other technical needs.

Great service. We stopped here to set up internet for my sons new place. Mike was very helpful. He politely offered services and options without being pushy.We left with exactly what we wanted in relatively quick fashion.

Got some extra cable and connectors. customer service is good

Rick was amazing, helpful, and friendly. Planning to switch my phone too since Xfinity is so easy to work with!!

This is the best Comcast store on earth. Been there twice in the last year or so and they’ve fixed all our problems unlike the terrible phone or chat service. Shout out to James for helping us today!

When you walk in you want to instantly walk back out theres no sense of urgency at all the people working there walk as slow as they possibly can, you can definitely tell you are not important. I received equipment that I didnt order and somehow an account was set up in my name. I returned the equipment, but will find another location to speak with a representative. If you have a real issue, Dont Go To This Location. You can tell the staff, could care less.

Very much improved customer service! Especially if you setup an appointment beforehand.

Store. Closed. Had sign to contact several site through internet. Other people were there with appointment and they were not notified of changes.Poor customer service

Brought a new phone. Rick helped us set it up and activation. Everything went really well.

Good customer service and very professional.

Phone agents are always nice and English speaking when ordering services. Afterward your on your own; GOOD LUCK!Xfinity has a monopoly on the industry and overcharges for services via alacarte style fees.

Associates operate at a more than just casual pace. No sense of urgency when is comes to customer service.

Previous tenant of my apartment defaulted on their account with this company. Now I am required to clear the address by providing additional papers to have the only service available in this area is by this company. I wish I never had an option of dealing with this company. Just the worst costumer service.

Worst ISP ive ever come across. Theyll not provide you full speed of the service you bought unless you rent their modem. Any other modem youll get the worst service forcing you to get the modem from them. I took a 1Gig speed service and I only get 15Mbps at max. Response for that issue is, Rent our Modem. Seriously?!

I was able to get what I needed done when I visited the store. The problem I have is the wait time. Yes, things are a bit different now because of the pandemic with social distancing but the wait time I had wasnt called for. I had an appointment and still had to wait 30 mins to be seen. I personally feel if i didnt say any I would have waited longer. This isnt the first time this has happened to me. There was time when I sat in the lobby to be seen and waited 35-45 minutes and I wasnt seen so I left.

Came here because getting someone ok the phone is nearly impossible. Turns out, its not really any better at the store. Waited for about 30 minutes and none of the people in front of me had been called, so gave up. Really wish I had other options besides Comcast...

Ive had a triple play contract for years. And my bill just kept climbing, so I stopped in and got a better deal with faster Internet and $60.00 less. If your not happy its worth the stop. I waited less than 5 minutes before I was waited on and out the door in 20 minutes. Definitely worth my time!

James was incredibly courteous, professional and went out of his way to help me. He was also extremely patient with all of my questions and some of my questions were very random. He was knowledgeable and kind, great customer service experience from start to finish. Thanks, James!

Nice signature!Just because she is Asian.

Brandi was a joy to help me figure out a problem that was out of her control. I want to thank the whole staff for helping.

Terrible online customer support; couldn’t understand the technician; kept being put on hold; over an hour and the tech still sent the wrong equipment.... which we had to pay shipping to receive!!! Finally decided to go to the brick and mortar store. Wish we had done that to begin with the first time around! Excellent, fast, friendly service! Plus, I could understand what they were saying. Icing on the cake was they were able to lower my mom’s bill! No more service tech calls! Will always go to the store!

Horrible phone line no human contact

They were supposed to be open till 7pm so I went after work to return two tv boxes. I showed up at 430pm & a lady parked beside me said that they had just closed the store. So I drove into heavy traffic 10 miles out of my way & theyre closed 2 hours & 30 minutes early. Also they have no store number to call & check if theyre open, tried that earlier before I drove up there, all you get is the 1800 number. Yet another example of the horridness of Comcast/Xfinity. Its a shame that theyre the only internet service provider around large chunks of this area or Id drop their internet too.

Service is embarrassing. They could have earned a zero star if possible. Fourth time coming and still cannot speak with anyone. These employees are no better than the phone service. Lazy....

Staff in store seem to attempt to be helpful; however, feel like Comcast in general is out to get me and that if I ever need to talk to Comcast for any reason my bill is going to increase! Cant wait until Google Fiber releases later this year in my area. If nothing else more competition will drive prices down.

My experience at the store was quick and convenient. The staff was friendly and helpful. Derrick, my sales rep, went above and beyond to make sure I got the service I needed and helped accommodate my need to get a prompt installation. He even personally followed up afterward to make sure that I had a good experience. I have long been disappointed in dealing with cable providers like AT&T and others but if Comcasts service is as good as the customer service at this location specifically, I will be a long time loyal customer. I highly recommend this location and especially recommend working with Derrick if possible. Great job guys! Keep it up!

It was absolutely impossible to reach a live person by phone to cancel my account or get any information regarding alternate plans. How do they even sign up new customers when you cannot speak to someone? Worst customer service I have ever encountered. I guess I will just get my credit card to deny the charges.

Terribly long wait just discuss options for changing our plan that they will not let me simply discuss over the phone.

Called Xfinity the other day to have service transferred to a new address. Found out they dont service the area we are moving to. We had our service set up to be cancelled on January 25th because that is the end of the billing cycle. We have our own modem, but they sent us one anyway. The lady on the 800 number told us to return it as soon as possible. Took it in today. They took the box and also simultaneously CANCELLED our service early. Have been on the phone with customer service for over an hour and its not fixed. UGHHHHH

Good social distancing with only 4 customers in the store at a time. I had an appointment so I didnt have to wait outside in the heat for my turn.

Nice surprise, no appointment, fast Friendly service.

Return some old equipment.

The worst of the worst. No customer service. Would rate them zero if I could..no wait how about negative 1,000,000,000,000,000.

Always a pleasant visit! The store is clean and friendly. The staff is knowledgeable and helpful. My need were met quickly and I was out in record time.

Super customer services

Anyone who knows me knows Im not a fan of Comcast. But I had an ok experience at this new store. Everyone was nice and welcoming. The online reservation system made me confident that Id get right in, and I did. I was looking for a better deal on my service and I came out with $50 less reach month. The agent got one selection wrong on my new service though and I had to go back to get that fixed.

Beware of xfinity/Comcast. Before you purchase or upgrade, please read this.I have been a loyal Comcast customer ever since Comcast has been in business. (Although I have had to endure the worst customer service from any company I have done business with). Well, I received a letter about 2 weeks ago in the mail from Comcast that states I am now going to have to pay an extra $29.85 per month for my digital converters. What? I just signed a new 3 year contract in February. We agreed verbally to the price back in February and they even sent me a written confirmation of the new contract pricing. All was good...at least I thought it was. When I called Comcast billing about why the extra charge, they said it was a billing mistake and I will have to begin paying the new price. I argued that 2 different people gave me this pricing and I have this in writing and they need to honor their own contract. After 40 minutes on the phone I got nowhere! What he finally came up with was that they gave me the converters for free for one month under a promotion. Well no one told me that because I have had the same digital converters for the last 2 years as part of my package. I told them to go back and listen to the recordings. There was no additional equipment charges or promotions discussed. The agent basically told me I can either pay it or leave Comcast (They would be gracious enough to waive the early termination fee.) WOW! What a bait and switch tactic. Agree to the terms then after a month, raise your price by almost 20% by claiming you made a billing mistake. I asked to speak to a manager. Well they stated that a manager was not available at this time. They will call back within one hour. 2 weeks

Had a wonderful and great experience here to purchase internet. They were really helpful and I have internet for the first time by myself. Horraybfor adulting.

Great place to shop

A complete waste of time. I set an appt because 3 calls to cust support didnt help. Sent me back to 1800 number...

All the negativity you hear about Comcast is pretty true. I did have a decent experience when they were my provider, but when they could not service me at my new address they misled me.I was told in the beginning of the process, if they could not service my new address, they would waive my termination fee. I jumped through hoops trying to transfer my service and do it the right way. But in the end, they couldnt service my new address and still charged me $200 for terminating the contract. To the Customer Service representative who told me the charge could be waived, shame on you. Comcast, tell your employees to be honest and up front and maybe the reviews will get better. I wouldnt trust them. Find a different provider.

If it was possible to give 0 stars I would do that,THE WORST company to deal with EVER. Always have to sit on hold for excessive amounts of time, like over 5-10 minutes. The reps most times don’t speak good English and are difficult to understand. The background noise when you do get a rep, who speaks very little English is awful and makes it hard to hear anything they say. Then the technician comes out to set up service and doesn’t bring the right equipment...shocker! WORST COMPANY EVER.

The folks at the Xfinity store were very nice. The guy who helped us get set up with Xfinity Mobile offered to turn on cartoons for our kids while he got us set up. Very knowledgeable staff.

Comcast never fails to exceed your worst expectations and today was no different !

Horrible experience considering everything online showed they were open we stopped by to check on some things with out account and only after we took the time to get our wheelchair bound child out of the car did we find a sign on the door stating temporarily closed

The website said it was open and when I got there it was closed

James gave me the best experience Ive had in 20+ years as a Comcast customer.

If I could give 0 stars I would. We just opened a new business and comcast absolutely is the most unethical company Ive ever worked with. The customer service sucks and they just keep transferring us from person to person. Weve had service for 3 months and have paid thousands for it and were cancelling it. I urge you all to run away fast if you get a call form anyone wanting you to use Comcast for your business.

Awful service.

Elijah was very helpful n professional

I stopped by in the morning to simply drop off old equipment since I cancelled my service with Comcast. Treated so rudely, told to go sit and wait. Just to drop off equipment and pay a bill took a wait of 40 minutes. So many dissatisfied customers ahead of me. They need some sort of triage of priority: the people just paying bills or dropping off equipment (should take

Stay far far away with anything that has Comcast or Xfinity in its name. I had better connection in 1998 with AOL dialup. Terrible greedy company! 👎

The store is nice and new, unfortunately so are most of the employees I spoke with. I seemed to know more about Xfinity Mobil than they did. Admittedly, they havent been open at this location for very long, but dont you usually bring in your A team for a while.

Fast efficient service. All our questions were answered.

Worst Customer Care Service i have encountered. They themselves are not sure of what plans they need to offer customer. They provide promotional offer just to lure users and then spike the charges next year without notice or user confirmation. You feel you are trapped at the last moment to either accept their inefficient services or keep searching for new service providers. When asked to disconnect the service, each customer care agent I talk provide me with service package of his fancy and will no consistency with their own employees. Stay Away New Users!!!

My wife came into this store yesterday to ask questions about Internet Technical Support. We have had this service for less than two weeks, and it is absolutely awful! The customer service here is actually worse than the Internet speeds promised at 150 MBs/sec, which they never achieve! If you have any other choices in terms of providers to go with, DO NOT GO WITH COMCAST! They want to charge me $70.00 to have a technician come out and fix their product, which is not functioning properly. I find it extremely hard to believe that a company wants me to pay more of my hard-earned money out-of-pocket to fix a service I am already paying for. That is utterly ridiculous! Your product sucks, and if it is not working as promised, YOU, COMCAST, need to fix it, not the consumer! To further waste my time, the supervisor handed my wife a splitter to fix the malfunction of two fully functional laptops. Now I am no rocket scientist, however how would a splitter quicken Internet speed when there is only one device plugged into the cable outlet, not two separate wires! That is just plain stupid logic, again wasting my time! This company has clearly lost focus of the customer experience. They focused on profits in large numbers and nothing more!

Beautiful new facility with the same wretched customer service. Consistently the worst customer service experience I have ever been subjected to in my entire life. You can be sure that if there is ever an error on your account it will be up to you, the customer, to prove it after spending countless hours on the phone repeating the issue to multiple Comcast staff.

Ask for Derek (tall, dark, guy), he is very nice and knows the products/pkgs and system very well. I always get quick and great service with him. The wait isnt to long either.

Very positive experience. Helpful staff answered my questions quickly and efficiently. Exactly opposite from the awful experiences I have had with this company on the phone.

WORST customer service Ive ever dealt with. A representative actually LIED to me about my internet price moving forward after my initial 12 months. Days later to see my new bill had not changed, I called and spoke with another representative. I was informed the offer I was given, didnt exist. I couldnt have more disdain for this company. Unfortunately for my situation, I have no other options for providers.

God Awful place. This is just a lousy company out to get as much money from you as possible. I recommend you go back to a paper bill and watch it each month. multi year contracts for a discounted rate are a bait and switch tactic to keep you then raise rates by $5 each month until you are back over $200.

Comcast trap you with auto payment and paperless billing. my bill jumped from $52 to $98 this month for exactly the same services. Do not need TV services but had to get it as a package, TV reception was not HD, I bought $10 antenna and having HD reception for free. April 2019 they offer internet only service on line 150 bp for $39.99. I asked the Comcast agent to switch me to this service which is available on line, his response was he do not see in his system and can not switch so they can charge twice the price.

Absolutely horrendous but there’s nothing better in east franklin

Friendly staff and service, and the facility is really nice. The staff was very knowledgable and worked quickly to take care of what I needed.Great location

The staff is very friendly and trying to do their best. If youre nice to them, theyre always willing to help and try to find the best possible way to get you what you want.

Came to pick up a modem and have just been sitting here for over 30 minutes... I would think since it was called in by the sales team I could just walk in and get it, but instead Im just waiting....

Worst store ever. I recommend you go to Hermitage. The people are rude 😡.

They sell business services at this store but dont service them. If you need to replace a business modem you cant. You have to wait days for a service tech to come to your business. Being down in a business is not an option. Staff us way under trained as well. They use the cell phone store model of checking in and waiting to be called. The differance is they only exchange residential parts here and offer no tech support.

Quick service and great employees yet I bought a xfinity mobile phone and upgraded a phone purchased fromt them a month ago ( terrible LG ).- cant even sell the old one because Xfinity wont activate anything but a new phone. What am I supposed to do with this mint condition phone if they refuse any activation ??? #rippedoff

Appointments are given the same priority as walk-ins. Not sure if we came in during shift change time but many customer service reps were walking around and going into the back with no sense of urgency. Not sure what sequence they were calling customers on but it seemed that many people who came after us were checked in and called on first. One man who was sitting in the waiting area when we came in had just been called when we left.

Great looking store and designed very well. You just better be ready to wait.

Spent over eight hours between in store visits, phone, and online chat attempting to address a concern I had with setting up new service. The issue was never addressed nor was I ever called back as promised by in store staff. It came to the point that when I went into cancel that I would not leave until I had documentation that the installation process was cancelled. I would urge other consumers to get documentation to avoid headaches moving forward, otherwise you will be stuck with incompetence and unaccountability.

Have a current account and have never been delinquent for almost 2 years, have good credit, and was denied to add a third line to my account. Just had to get in que to buy a phone case all while employees were just walking around.

Great customer service

Great service and great people i love walking in this store .they make me feel like familly .didnot have to wait long and i was helped with my issue fast

I took a basic internet of 29.99$ from website and after 1st month billing xfinity raised the price without notifying me 34.99$. When I called them they said we don’t know about 29.99$ plan it was 34.99$ after talking to customer representative manager he said he will adjust the bill and force me to sign the contract, it was a trap. He never did anything.Please be aware customers they are cheaters, they show one price in internet and after that in bill they will raise the price without notifying you.worst service and worst customer experience. They are there to loot your money they are not cared about customer.

From the moment I stepped in the people in charge were harassing me about my owned modem. Even after I told them I had purchased it.The lady that helped me was super courteous and resolved my problems really quick... This is the only reason why I gave it 2 stars and not 1.

Surprised after not so good past experiences. No long lines, friendly and professional reception and hassle free. Something has changed!

I’ve had to go twice in the last few years and these peeps are beyond joyful, even with other customers I’ve watched.

Helpful staff. Nice store.

Twinkle Twinkle Little Star, how I wonder where you are? Up above the Clouds so bright or down below draining people like vampires at night? Just a little nusary rhyme I am thinking of for my new book. “Glimmer and Grimmer, Adult Fairytales for Eternal Sleep (RIP) or (Let’er Rip) Infinitely Awake and Beyond.” Hmm let’s get the verdict. Which do you prefer? Anyone in the audience?What’s the Judgement on Comcast and Xfinity megabega? com or cast? x -finity (does that mean that it’s limited infinity or unlimited infinity?) I need some clarification because Modems that come from your company are good or bad when they fall off the Apple tree? I was told that some modems are “ bad” because they get bumped around on the “truck” and it happens all the time and they will just give you a new good modem until it’s bad and you figure out by if you get hacked or not.I did explain that though the truck ride could make the modem not function at all....it would not “misbehave” because it was upset at getting bumped around. Now when you get a modem you must reset the password for your self. Broadcast or not broadcast the name? Some say yes some say no. Wi-fi? Or Hotspot? Are they the same? Um yes no maybe so.Ok if I forget the password or there is a strange cable that wraps around my house and disappears in the wall (and without me knowing goes to a secret place with another hidden modem is and mimics my modem and they turn the power off and copy the name and I fix the password that’s linked to a keychain on another remote computer because someone who used to work for you decides to use the company back door password but got fired quit or is disgruntled, and uses it to hack mine), how do you handle that? Because Optimum in NY says it’s my responsibility to safeguard my house from their own product.So do I have to protect myself from your service and equipment and how do I do that? If you can help I really have no money because I am just me and well I am bound by binding constracts that I cannot break so the chains that I’m bound by are perfectly legal because I signed them and I know you are fair and would never provide a service that would hurt me or put me at risk.I want you to suceeed because I like internet service and some TV, but I also like to pay for it as I promised and I am having trouble doing so trying to ward off the hacking. I wish I had enough money to pay an internet security person but I am not a big company and the local places are just not able to do that and each time I come to the store they just give me a new box and modem. Can you give me any advice so that so I can keep my end of the bargain.I do not plan to sue because I don’t believe in an eye for an eye, there are enough of those around and the ones in Nature and above are much more secure, - a little bird told me. (Don’t worry it was not the one that spoke to Chavez or Maduro, that’s Bird is Twitter). The one that “spoke to me” is just a metaphor and symbol yet real. Nature does speak volumes and In she (Mother Earth/Nature) and God I Trust. Thank you for being here “for our Entertainment (Pink).” I promise to write a stellar review! Big hug.Your loyal and lovingly binded servants.Ethan and Siegfried

WOW the level of ineptitude of Comcast is stunning. I traded in a X1 voice command box, for a standard box. Simple right, New Box will not activate, so on the phone with support in india, where the employee s dont have a solid grasp of the English language, after 2 hours Im told to exchange my box, which I have done four times, always the same error S0a00 means not activated. They offer no solution other then exchanging the box for the 5th time. The wires are perfect as my box from the bedroom works fine in all rooms. Now they want me to pay for a tech to come out and check the wires, lol! Never once did they say sorry for the problems we are causing due to our lack of basic understanding of our own systems.

Have not have Internet for days. Today is Sunday and they wont be here until Wednesday. I am so pissed off. I would not recommend comcast to anyone. Their service sucks. They dont give a care about anything. Worst service ever. Then you get some smart AL leck person on the phone who tells you, oh well. Dont ever get comcast!

Terrible company. They couldnt get my internet to work. I cancelled in the 30 day period, and according to their policy I should have gotten a full refund. They sent me a letter that said I hadnt returned all the equipment and I owed them $80 for voice equipment. I have no idea what that is, but all they sent was a modem, some wires, and a splitter, and I returned all of it. In my opinion, just a ruse to get out of honoring their policy.

Cant get anyone on phone to make payment in over two months

Free at last!!!! I left Comcast. $250 monthly Internet after climbing through there data limits every month. Crazy bad customer service in some distant oriental country. Chat service no better. And stateside retention specialists get an attitude if you arent charmed into staying with them. They have achieved their Worlds Worst Customer Service year after year.