user
CosmoProf
1031 Riverside Dr ste h, Franklin, TN 37064, United States
Appearance
CosmoProf
Comments
Je
Review №1

The ladies here are amazing! I shop at several different Cosmoprof’s & I have never had more amazing customer service than at this location. They were not only helpful but so incredibly kind. I can’t wait to see them again!

Sa
Review №2

Stocked and clean. Super friendly staff.

An
Review №3

The previous manager and staff was amazing!It’s in the past few months that they brought new personal that customer service is awful,they’re hateful and treat you like garbage.Cosmoprof you can do better than that,we spend plenty of money with you.Thank you.

Ra
Review №4

The one star is for the product itself. Its nice to get professional products at a discount. We own 6 spas and for our first visit they insisted we bring in our original cosmetology license. A photo of the license with the number on it was not enough. Fine. But, owning several businesses myself I can at least tell you that dropping the term store policy multiple times on your customer with an obvious unwillingness or desire to help is maddening. The customer service here in general was a joke. You would really think that they do not want your business at all. There was one employee from the day before who was at least friendly but she was the only one in there nice enough to even offer a smile. When I did search and find my card-sized version of one of my store licenses, I could have sworn they didnt believe it was mine, or real. The rude, discourteous and unhelpful staff member from the day before was whispering to her manager behind the front desk while I was perusing a nearby aisle. Just disgusting. Go to the any other area location. They want your business and arent impossible to deal with.

Ka
Review №5

Christina is the best! Customer service is awesome. She always takes the time to help me. Love this girl!

Se
Review №6

Christine is awesome!! Very helpful, and knowledgeable on all products!And super convenient that they are open 7 days a week!

Fr
Review №7

Good place

Be
Review №8

It was very clean and everything was organized. My only complaint were the women working there. They were extremely rude and made me feel like a complete idiot. They were older so I thought maybe they just thought I was young and dumb but I imagine lots of women my age come in there.

mi
Review №9

Professional only. Close to the interstate. They carry Paul Mitchell, and Joico, and lots of others that I cant think of right now. Olaplex, OPI, you know, lots.

Na
Review №10

They have always been very courteous and very helpful!

Je
Review №11

Not surprised to come on here and see a bad review for this store for the HORRIBLE customer service!! How about you come into the 21st century and have the ability to find me by phone number in the computer system like every other beauty supply in the area!? The rude old lady at the front treated me like I was trying to lie about Having a license because someone dropped the ball and never entered my information into the system apparently! She said you should always carry your license, most people carry their licenses uhh the last time I needed my license was in 2005 when I first signed up with Cosmoprof. My credit card says Salon jessica on it and I tried to explain to her Im a suite owner & not lying about it. Mind you, this is all over 3 packs of Bobby pins!!! The nice customer service lady on the phone told her she could override my purchase. When she got off the phone I was given a guilt trip that it looks bad on their store to override & the nastiest attitude. The eye rolling, snarky comments and rough handling of the merchandise was completely uncalled for! Moral of the story... Dont go to this store if you want good service! Try The awesome people at SalonCentric, Salon Service Group & State Beauty Supply!!!

Ma
Review №12

Love to shop here for hair products.

Ka
Review №13

90% of the time they have everything I need.

Te
Review №14

Girls are always friendly & big help!!

Du
Review №15

Staff are always friendly and helpful.

In
Review №16

Knowledge staff

Pa
Review №17

Nice Manager

An
Review №18

Had what I needed.

ka
Review №19

Beware of Rhonda.

Information
3 Photos
19 Comments
3.4 Rating
  • Address:1031 Riverside Dr ste h, Franklin, TN 37064, United States
  • Site:https://stores.cosmoprofbeauty.com/tn/franklin/salon-supply-franklin-tn-6382.html?utm_source=GMBlisting&utm_medium=organic
  • Phone:+1 615-794-7625
Categories
  • Beauty supply store
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–4PM
  • Thursday:12–4PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:8AM–6PM
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
Similar organizations