Ellis Roberts made my service experience an excellent one! He took the time to explain what was happening with my vehicle and kept me updated on the arrival of parts. Ellis is always professional, courteous, and makes sure you are satisfied as a customer. It is easy to feel intimidated when getting your car repaired, but the Darrell Waltrip Service department has consistently been honest and helped me prioritize repairs within my budget. Thank you!

Rob Selph - the very best in service! Rob patiently explains to me all the service parameters for that visit, answers the questions I have for the future, provides suggestions in an understandable manner and lets me know how long I can expect to wait. But best of all, as I pull in the service bay, he is there opening the car door to welcome me! Now that is service! Top notch! Thank you for always helping me, Rob!

Just would like to say I am beyond happy on the knowledge, information, and guidance I was able to get from Wes here at Subaru. Currently own a 2018 outback and Wes was able to get me everything I need and then some! Great guy, great service and all in all impressed.

Wow... Just wow! Wes greeted me and treated me like a long-time friend, my outback was needing some major services and Wes made me feel great about fixing and investing into my beloved Outback! Id 100% come back again just for Wess brilliant and respectful customer service

All that matters is one name… Wes Hatch. I had the honor to work with Wes to service my vehicle at Subaru this past week and not only was he SO genuine and kind but he went above any beyond to ensure everything was taken care of and in tip-top shape. He was the most helpful and sweetest employee I have worked with at Subaru. Thank you Wes for your time and diligence. 12/10 will recommend. I will definitely return!

Well I went into town to buy records and came out with a new used car. So yeah that happens. Great service. Very patient, and to me most important didnt sell me a car. Felt as though he was more to guide me along. I really appreciated that. Answered all my questions, and I ended up a very happy customer.

Had a power steering issue. Took in for repair. Had over 2500$ worth of repairs done. Few months later the exact same issue occurs. Now they want another 2500$ for fixing everything they missed. Everything communicated to me about what was repaired the first time was then denied by the exact same person who told me what was repaired when I came in the second time.Mechanics at this dealership can not be trusted to know about the vehicles they have been trained on and service staff seem to get defensive to detailed questions.Highly disappointed in service and attitude of service department and repairs done.Having my power steering lock up on the interstate with kids in the back is a terrifying experience, having it happen after having Outback serviced here tells me a lot of the kind of dealership this is.

Let me just say, yall couldnt have anyone better than Taylor! That young man is top notch! He helped us in every way possible with quick answers and helpful insight! We will definitely be in just for him!

Where do i even begin? I worked with Wes to service my car at subaru this past month and let me tell you it was the best and easiest situation of my entire car existence. He was the sweetest most helpful employee I have encountered. The definition of southern hospitality. Thank you so much to Wes and this dealership. Will definitely return!

It was fantastic all around. Very quick to make a deal and now driving a really sick ride!Thank you Mark and Manuel for being so personable and great to work with:D I recommend them 100%

I dont often write reviews, but when I do, its because I get to share a laugh about my bike rack. After visiting a different Subaru dealership in the region, I have to say that Darrel Waltrip Subaru has definitely converted me as a customer. Harold and Bryan took such good care of me and my outback, and theyll always be straight up about prices. Excellent customer service, knowledgeable staff, and quick problem-solving; what else could you ask for from Subaru?

Were still working on what I need for my trade in but they were extremely friendly and helpful. Thank you for the personal attention no matter where this leads.

Rob in the Service Dept is awesome. We have had the privilege to work with him on 2 occasions. He is very professional and efficient. By being an out of state Mom, it really makes a big difference having someone you can trust help to look out for your child. Rob has done just that! You will always be in good hands with Rob and Darryl Waltrip Subaru. Thank you Rob!

Wes Hatch was extremely helpful and polite. He answered all my questions and even helped me figure out every issue i was having! I will not go anywhere else! 10/10 will recommend him to anyone! If you happen to stop by make sure you ask for Wes!!

Wes was amazing help and full of all the information I needed. Great experience all around!

After searching for somewhere to get my wrx serviced, I read some reviews and took it to Darrell Waltrip Subaru. My service advisor Wes made sure to explain everything to me and was very well mannered. He even gave a follow up call to make sure my visit went the way I expected. I can’t say enough about how great my experience was and I’ll definitely be bringing my car here from here on out. Outstanding service!

Always great service. Bryan has been wonderful. Thanks for everything.

I own a 2020 Forester and since moving to Franklin I have been using Waltrips Service Dept. It is great. My service has been on time or completed early. I meet with the same Service Team member, Bryan, each visit, nice personal experience, which is great. Bryan is friendly, smart and professional. Excellent customer care all around.

I had the best experience yesterday with Wes. He made my time there less tedious. Wes was the sweetest down to earth employee. I will definitely be returning Thank you Wes and to the dealership.

How refreshing! Need a place for car maintenance that knows what they’re doing and actually cares about your ride as much as you do? Craig worked on my car and if I ever need help again, I’m going right back to him. Thanks, Subaru!

Wes went above and beyond to help me get what I needed to get my Subaru serviced. HIGHLY recommend DW Subaru

I brought my car in and could not have had a better experience! Taylor was so helpful and professional. I will definitely be returning to him for any future car issues!

I had the pleasure of working with Will Allen at Darrell Waltrip Subaru over the last two weeks. My Subaru had some strange nose develop from the tire, and I took it into this dealership to get checked out. The first mechanic who looked at it couldnt figure it out, and I was sent out with the reassurance that it was certainly nothing major or serious. However, when the noise returned, I came back right away, and the case was escalated to Will, as the service manager.He was incredibly friendly and helpful, and validated my concerns. He personally took an interest in the problem, and promised to get it figured out. He even got me an Uber to go home (likely cost over $40) while they kept my Subaru and figured out the problem. I just got the car back and looks like the problem is fixed. Will was the perfect example of decency and kindness, and went the extra mile to be courteous and kind. I will always return to this service center to get their help, with particular request to have Will help! Thanks guys!

We’ve bought two cars from DW Subaru this year. Krisin Kerrigan has been a delight to work with. Shes been fair and was up front when explaining the details of the used cars we were considering during the second purchase. Thanks Kristin for hanging out on your day off to help us choose a vehicle.

From the moment I was approached I felt like family! Smiling face and a warm Christmas-like greeting. Bryan Bock is such a value to this team! I feel like Ive known him for 15 years!

Wes is very professional and listened to every concern I had. He made sure to answer every question and explain everything to me to help me better understand. I will definitely be back and will make sure to ask for Wes!

Great Customer service! Specially Wes Hatch! Thank you so much first time going to get service on my 2019 Subaru and had a great experience. Again thanks a lot Wes Hatch. Really recommend this place for any service.

I had my Subaru STi serviced by this dealer and the service rep, Wes, was top notch. He was very accommodating of my schedule and helped answered all my questions. He followed-up with me to ensure everything was in good order. Thanks, Wes!

Thanks to Bryan, the camber in my wrx no longer looks stupid. The service was great and everything went smoothly. Definitely recommend.

Wonderful place to do business. Very helpful and easy to work with from start to finish. Even in service Taylors awesome.

New to the area and took my subie for some maintenance. The experience was straightforward and quick. Wes was a great guy and took good care of me. They got me back on the road fast. Highly recommend

I’m new to the Franklin area and have always used a Subaru dealership to service my forester, so I decided to give Daryl Waltrip Subaru a try and from the second I walked in Taylor in the service department was super helpful and very knowledgeable about all the services provided. This will be my new place to do business thank you Taylor! (I’m sorry I didn’t get his last name)

No car dealership is great but it shouldnt feel like an abusive relationship. Consistently over the last 6 years, I have been misled and price gouged. I like to know what to expect so I use their website to plan car maintenance and research purchases, and I cant count the number of times Ive heard oh the website is wrong as I am charged double or offered half. When it has been wrong for 6 years, that feels suspicious. What happened to integrity?I have been a loyal customer because the people who work there are kind but I am tired of wasting my money and time.

Although Darrell Waltrip is a further drive for me it was worth it and glad I did! I had some bad experiences with my last Subaru service in Nashville and wanted to try somewhere else. Downtown Subaru needs to take notes and lessons from these guys on delivering exceptional customer service. I was assigned Harold Brien as my service advisor at Darrell Waltrip Subaru. This guy was fantastic absolutely fantastic to deal with. He set the expectations and kept them. He did not try to pressure me into any additional services. There was a slight delay due to it being Memorial Day, but I was expecting it and I was just glad they were open to service my car but Harold went out of his way to locate me to apologize for the delay. Although they were very busy he still took his time and sat with me to thoroughly go over the service invoice and “report card “ and what was done to the vehicle and what to expect down the line for future repairs and services. They gave me a complementary car wash and Harold Brien took it upon himself to find me some coupons that he applied to my bill. That is what I call that going above and beyond. Darrell Waltrip is very customer service oriented. Own a Subaru go see these guys for your service and purchase needs. Wow! Just wow! A huge thank you to Harold Brien and the Darrell Waltrip staff for a very very pleasant experience.

I recently brought in my 2021 STI, and had a super pleasant experience. Wes answered all of the questions I had, and he was super polite. Will visit again next time I need service!

Went to get my car serviced which is never fun but I think his name was Wesley and he had big ol smile but got the job done. Will forsure be asking for him when I return.

This was the first time I have used Daryl Waltrip in Franklin to service my Subaru Outback. I normally go Downtown where I purchased the vehicle but they did not have any manageable service times for what looked like weeks. Bryan, who is as nice and genuine as they come, and his crew took excellent care of me and my Outback. They were very Covid conscious which is important to me having a wife with MS. Plenty of places to sit outside and spread out during this unfortunate time. Thank you Bryan for all of your help in getting me in and out quick and easy. See you in 5K miles.

Brought my car up for a service and Wes helped me out. Super friendly and knowledgeable dude! Great experience.

Had the pleasure of working with Wes hatch. Very polite and professional and thoroughly explained everything to me. I love bringing my Subaru here

I manage a team of 11 vehicles and have a fleet management company. I have been to the service department more than a few times since being in Nashville (travel for work)Taylor is my service guy in tires and I won’t even talk to anyone else… I will always work with Taylor! Not to say that everyone in the department was always courteous and helpful. GO SEE TAYLOR!!

Taylor Jones was amazing to work with! 5 stars in my book! He helped me with everything that was wrong with my car and got the best deal.

Well they made it right. Had to have front grill assembly replaced on my 2020 outback and after a couple of months the paint was peeling from the new part that was replaced. Took it back to Bryan and he set up a time to bring it in and have them repaint that new grill. Hoping this time it will stick but for now I remain impressed with Bryan’s follow thru and commitment to make it right.

I took my car here for an oil change and had them check my fluids and air filters. Wes took care of me and advised me to change out my cabin air filter. He was awesome and really looked out by letting me know how disgusting the cabin air filter is and how bad it is for our lungs. 10/10 really honest guy. Will definitely be returning for further maintenance!

Wes hatch in service worked on my Subaru and did a fantastic job. I will be back and I will recommend all of my friends. Great job guys!

Bought a certified pre owned car from them a few months ago and am still extremely satisfied with the purchase! I drove 500 miles to come here and I’m glad I did. They gave me exactly what I wanted on trade in and the price of the car was the best I saw in months of searching. Radek made the long distance deal go super smooth. I’ve dealt with a lot of dealerships and This was the best dealership experience I’ve ever had.

I’ve been ordering parts for my Impreza through their parts department the last couple of weeks. John has been helpful as well as everyone else throughout the process. Their were a few mistakes and hiccups while ordering but they respectfully compensated me for these mistakes so I am grateful.

Recently acquired a 2022 Outback Limited from Waltrip, with Radek Stempniak as the representative. I honestly could not be more pleased with the car but most impressively and important- the quality of service from the entire dealership. From my experience, Radek was honest and attentive, making it clear that whats available now could be sold to the next person who walks through the doors. Friendly and courteous. If you are in the market for a Subaru, look no further. Reviews are what I based my decision on for dealership and out of the three in the area, I am very glad I chose Waltrip Subaru.

Our experience at Darrell Waltrip Subaru was wonderful. Kristin Kerrigan, our Sales Rep, greeted us with a smile upon arrival and was amazing in helping us make the right decision in our new car purchase. She answered all our questions efficientlyand made sure all of our concerns and needs were addressed quickly. She has also been wonderfulin following up and making sure we were happy with our new car. I am LOVING my new Subaru and highly recommend Kristin and her team!

I had an awesome experience the other day having my car serviced. My husband and I dealt with Wes and he was incredible, answered every question we had and gave us contact info if we had any other questions or concerns. All in all an easy ordeal.

This has been my third time coming to this dealership and I didn’t even get my Subaru from this dealership I got it in Nashville but I go there just cause Wes Hatch has been one of the most respectful and most courteous workers when dealing with my 2018 STi. I definitely will keep coming back to get my service done along with anything else Subaru related!

Taylor is one of the best there is highly recommend going to see him when your care needs serviced. Best customer service around

I brought my Subaru WRX STI in for an oil change and worked with Wes Hatch. He was very helpful and informative, made sure my tire pressure was good, checked my washer fluid, and informed me that my air filter and cabin air filter were good. Thanks so much Wes for all your help!

My wife and I bought a new Subaru approximately two months ago. We have made two payments thus far. And to this date we have not received papers to tag our car. We are on our second temporary license which expires this week. I called Mike our sales rep yesterday to explain our problem and he blamed it on COVID. After we purchased the car we were off to finance with Craig. His main concern was to strong armed us into buying the extended warranty for around $4900. When we declined he was done explaining anymore about our new car. When we got back to Arkansas we bought the same warranty plus an extra year for $1900. My wife was told numerous times that the papers were sent but obviously somebody is not telling the truth. I called Andy one of the managers two Saturday’s ago. Never received a call back. So I called Andy again yesterday, and again no call back. What I would like to do is sell the car back to them and go to another dealer that at least would make an effort to give quality service. By the way, we have bought 9 Subaru’s. Great vehicle bad dealership…All I can say is buyer beware if you buy from Darrell Waltrip Subaru…Please no automated response.Well I did get a response. The response was if I don’t hear from them then I should call them. I’ve been in business along time, and one thing that I learned is that if you don’t have customers you don’t have a business. I’m a customer and I expect to be treated as such. I do believe the managers should be held accountable. But I’m sure that won’t happen because they make the rules. Just another reason maybe you should buy elsewhere…

I have regularly returned for service after purchasing my car here in 2017. The service team has always been extremely friendly, helpful and thoughtful in helping me keep my car running in optimal condition. Thank you.

Best place to have a car serviced, Bryan and his team are friendly and knowledgeable, clean facility, nice waiting area, and trustworthy

Amazing service!! needed service on my subaru outback and came back perfect!! big thank you to Wes who did an AMAZING job with my baby :)

Great service! Bryan & Craig always have taken care of us! Transparent and honest.

I had an exceptional experience buying a new Outback with the help of Robert Moore. Robert went above and beyond to ensure our car-buying experience was stress free and truly a great experience.If you’re in need of top-notch customer service, reach out to Robert Moore - you won’t be disappointed.

Wes hatch was awesome to deal with and super knowledgeable in fixing my car. Will be going back!

Wes Hatch was amazing to work with! Highly recommend him to be your advisor for any service on your Subaru! 😊

I came in and saw wes hatch! Very kind and friendly took great care of my car. Will be going back. Thanks.

Went there the other day & Wes helped me :) he was super kind & made sure my 21’ outback was taken care of. Definitely recommend going, & I will always take my outlander there. :)

Im very particular on who services my Subaru. Wes is very kind and knowledgeable, I completely trust them here with my vehicles!

I had some issues with my Forrester last week as I was on a trip back from visiting in laws. Experiencing car problems away from home is extremely scary, but thankfully Robert Selph in the service department was able to not only help ease my concerns and anxiety, but was able to fit my car in for repair on the same day! Robert was very knowledgeable and kind. He explained how a seemingly insignificant part caused the aggressive behavior my car was exhibiting. Thanks to Mr. Selph I was able to complete my drive back home the next day. Highly recommend working with this gentleman.

Taylor was so helpful and polite when I brought my car in, Ill never go anywhere else!

Wes in the service department is super kind and very knowledgeable. Would definitely recommend.

Where do I even start…. I walked thru the door greeted by Wes and his awesome smile and attitude, he quickly and efficiently did a full walk around on my 2006 Forester XT, throughly explained what we would be doing and a reasonable ETA. He was very kind and helpful and I will definitely come back and see him! Thanks Wes!

Had a great experience with Darrell Waltrip Subaru! It was fast and less expensive that originally quoted!! Taylor Jones could not have been nicer. Got me a ride home ....and then brought my car to me! Feels like small town service to me.

I brought my brz in for an oil change, wes hatch was very friendly, outgoing & easy to work with. highly recommend!

Wes Hatch took immaculate care of my Subaru while it was in the shop, that car is basically my child and I wouldn’t trust anyone else to be in charge of it, highly recommend dealing with him for your next visit here!!

Darrell Waltrip Subaru is awesomeI had a personal emergency, and went by without an appointment. Bryan Bock took care of me as always. Thanks Bryan and Subaru for having such employees.

There are not enough stars for the excellent service that I have received each time I have visited this Waltrip Subaru service center. This is about a 3 hour round trip for me, but I would drive even further in the pursuit of the peace of mind and confidence I gain from working with Bryan Bock when servicing and repairing my vehicle. I have never had to ask for further explanation or detail, as Bryan always prepares me and explains exactly what is necessary at the moment, and what can be done at a later visit. In my book, that is rare, and I feel a genuine honesty there. I can say the same for my experience with Rob Selph. In Bryans absence, Rob stepped in and provided me with the same honesty and integrity I have come to expect. I think this may be the first time that I can say that I trust the advice I get when it comes to the maintenance and repair of my vehicle!

Speak into it friendly and proDarrell Waltrip staff they were very professional and then I’ll have always taking care of us through the years and Brian was awesome was awesome

This place is great! Taylor was especially extremely helpful :)

Brought my subie in and Wes took care of me, much appreciated!

Darrell Waltrip Subaru’s service team is always so, so nice and I’ve walked away happy every time! Special shout out to Ellis that somehow made unexpectedly buying a whole new set of tires a pleasant experience. Thank you!

Great day in the mornin let me just say these guys really know how to hook a brotha up. I came into the dealership needing my moms Outback to be fixed (weird knocking coming from the drivers side of the engine bay) because she had a work trip she needed to attend the next day and Wes really got it going for me. They really live up to the Darrell Waltrip name over there with how fast I was in and out. Felt like I was under the Daytona lights because it was like a pit crew!!! Precise and quick. 10/10 recommend these guys for any help you need with your Subarus. Thank you again Wes!

I cant say that I love sitting in a waiting area but dw subaru makes it as good as it can get. Clean, well equipped with amenities, bright and cheery, happy workers and excellent attention to details and service

Service department is awesome. Taylor is great to work with. Everyone here has been very eager to please and pleasant to work with. When Taylor wasnt able to come to ur phone the other service reps stepped right up and offered to help. Its a compete 180 from the Nashville Subaru where the employees do not care about customer service whatsoever and dont seem to want to be there.

Got my car serviced by Wes Hatch 10/10 would recommend to anyone

Charlotte is the BEST there is! She has gone ABOVE AND BEYOND the sale for us after buying our new 2021 Subaru Forester Sport. I have strongly recommended her to everyone I know & will continue to do so at Darryl Waltrip Subaru I had the smoothest experience of car buying ever & will be a customer for life even though I live an hour away from them. Thank you Charlotte! Youre absolutely Fantastic! ❤

Fast and courteous service close to home. Wes is awesome at his job!

I was scheduled for a test drive on a new Forester and unfortunately when I showed up the car had sold the day before. I was a little disappointed but Kristin Kerrigan and Steve Powell worked really hard to locate another one for me from another dealership. We were able come to an agreement for my trade-in and the new Forester and they both made the process extremely easy and streamlined. I would recommend this dealership to anyone and I know that Ill be back in future!

I was traveling on vacation when my car started backfiring, cruising in my 2007 Subaru outback sounded like a casual stroll through Fallujah on December 23, 2004. Fearing my husbands PTSD was going to trigger, I found respite in the local subaru dealership. I hopped on out of my subaru to see the smiling face of my soon to be savior, Mr. Taylor Bones. Mr. Bones listened to my blight, and helped me understand a few common reasons for the issue. After some paperwork he settled me into a rental car to continue our vacation just in time to make it to the final tour time Opry. His recommendation to visit the hermitage actually turned into the best attraction we visited on our vacation. The next morning Mr. Bones called me, saying they fixed my outback early. Once I arrived he was able to explain my car had developed an exhaust leak and that the engine was perfectly fine. I wish my local subaru dealership was as timely and polite as my experience at Darrel Waltrip Subaru, especially with service advisors like Mr. Bones.

Colton was really great to work with! We came in for the Subaru Ascent and were given a lot of attention as we asked many questions and took a long test drive. We felt like we really understood the vehicle before making the decision to purchase and were given what we feel was a fair deal on the price and our trade in.

Great service department. Brian Bock is outstanding!

Wes Hatch was AMAZING!! I’ve never had such great service working on my subie, will 10/10 be back again!!

Wes hatch was the best service writer and took care of my subaru!!

David was fabulous to work with when choosing my Outback. He was very knowledgeable about the car and was very helpful in providing information to help me make the decision about which model I wanted to purchase. It was also a pleasure to get to know him as a person. He and my husband really hit it off! This was a great purchase experience all around. Thank you to the dealership!

I took my 2017 Forrester in for a recall for the A/C condenser and was helped right away. The service was excellent and my car was repaired for free in about an hour. Ellis Roberts was very friendly and kind when checking me in and out. I would recommend this dealership to anyone with a Subaru!

Wes is the goat, saved my car while it was actively on fire.

We were traveling through Nashville when we discovered a repair emergency. They so kindly fit us in. We were there for six hours and everyone was so nice. In the end the problem was fixed.

Hands down the BEST experience I have had with getting my car serviced- could not recommend this dealership more and Alan in particular provided unparalleled service and was so friendly and helpful! DEFINITELY am gonna return whenever I need some help with my Subaru!

I would like you to know that Colton Revard at Subaru Darrell Waltrip is a fantastic sales person. He sold us a crosstrek a few years ago, which we had bought for our daughter. After that sale we were so pleased with how it all went and have loved owning a Suburu. We were in the market this year for a new car again and were interested in the Ascent. We met with Colton and again we had a great experience. He is incredibly attentive, made the process easy and he is a real pleasure to work with. I am now driving my new Ascent and our experience was great!Thank you Colton and Darrell Waltrip

I brought in my Forester for regular service a few weeks ago. Alan Mickinack provided great customer service from my entry to the service center through the final checkout. The service was efficient and addressed all of my needs. I was able to work in their lounge area while waiting with no issues. Always a good experience and I will definitely return here in the future.

Rob is the absolute best in the service department. He goes out of his way to provide the best service to his customers. As always Daryl Waltrip’s service team did an outstanding job taking car of my car. I appreciate all the Rob and the team do!

Great service and very honest people. Allen M. was my service guy and he was very courteous and knowledgeable and was great at keeping me informed of what was needed. Fantastic experience. Highly recommend.

These guys rock! They are easy to work with, respect my time and budget and pull no punches when it comes to transparency! HIGHLY RECOMMEND!! TAYLOR IN SERVICE IS THE MAN!! GIVE HIM A RAISE!

He did a great service! I brought in my car for a oil change and tire rotation, huge props to Wes hatch for the work done!

Robert, Kyle and Greg provided an excellent purchasing experience. They explained everything concisely in very understandable terms. It was actually enjoyable and felt good to buy a car from this dealership!