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Darrell Waltrip Buick GMC
1440 Murfreesboro Rd, Franklin, TN 37067, United States
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Darrell Waltrip Buick GMC
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Sy
Review №1

My experience was absolutely amazing. We spent hours looking for new cars and after constantly visiting dealerships that had no new vehicles in we came to DW Buick in Franklin!! Best decision EVER! Working with Dennis to get me in my new Buick Encore was certainly a pleasure. He was kind, patient, and very funny. I had my 14yr old son and it was pretty late but the Dennis and the staff made the process easy and very informative. I will certainly keep visiting Franklin Buick for all my services on my car. Thank you

Ru
Review №2

We came to the dealership in a unique circumstance and the team not only responded to our issues promptly, but they offered solutions we were unaware were available to us. This is the 3rd vehicle we have bought from Darryl Waltrip GMC. We return every time because OF THE PEOPLE first and the GMC brand, second. We can’t thank Nico Bauer, Jimmy, BJ, and Rory for all they did on our behalf. They exemplify why culture is so valuable to the success of any well run business. Your team have earned a lifelong customer and advocate.

St
Review №3

Everyone was friendly. Was in and out for an oil change and tire rotation, not a long wait. My vehicle was ready in no time. My seat wasnt moved and nothing was adjusted in the vehicle to make it uncomfortable. The service advisor was upfront about the price and there were no hidden fees or anything. Definitely recommend this dealer for service.

Br
Review №4

I went well out of my way to get my vehicle serviced here based on the stellar reviews on line and because I was unable to scheduled service anywhere in my local area (Smyrna, TN). Service was fast, friendly, and it was well worth the trip! Great price on a full synthetic oil change and tire rotation. Would highly recommend and will most likely be taking my vehicle here for service moving forward.

Ka
Review №5

I cannot express how satisfied I am with the customer experience. I came Im for an oil change and balance and rotate. My attendant was very detailed on my service and made me feel at home. The time was under an hour!! They were extremely nice and friendly. I will always go to this location because my experience had been horrible elsewhere.

Jo
Review №6

Dennis was a pleasure to work with. He was very efficient and accommodated anything we asked. I would definitely spread the word about his customer service and would recommend all my family and friends to him at your dealership. I appreciate the business and look forward to working with him & Waltrip dealearship for all my car needs. Thanks so much and I am very happy with the purchase. I couldnt have asked for better service. Thanks!

Ra
Review №7

I was overall very pleased with my experience at Darrell Waltrip Buick GMC. Our sales associate Destiny was very patient with us as I did not buy on the initial day that I was on the lot. I wanted to talk it over with my wife that night and she agreed to come in on her day off If I decided to move forward. I indeed did move forward and bought the truck of my dreams. I love driving it and showing it off to my family and friends. I will definitely visit them again for my future purchases. The sales manager Nico even approached me on the first day and thanked me for visiting the lot and asked if there was anything he could do for us. Thanks Darrell Waltrip Buick GMC and staff.

An
Review №8

Destiny had worked with me and did a fantastic job with getting me into a truck. Honest, up front, straight to the point with no BS. She listened to what i had to say communicated fantastically.

Co
Review №9

Husband recently purchased a vehicle from here. We were helped by Destiny. She was amazing, very knowledgeable and made our experience a real treat.I actually looked forward to her call the next day and that has never happened to me when dealing with a dealership. I loved her! Shes a superstar!

Co
Review №10

This is the second time purchasing a vehicle at Darrell Waltrip Buick GMC. Both times I had the pleasure of working with Daniel Johnson who is absolutely amazing. He goes above and beyond to find you exactly what you are looking for in the price range you want. I love that he has never made me feel pressured or rushed into a decision. He is my go to guy for any future purchases and I would 10/10 recommend anyone to go see him if they are looking for a car. Thanks for all you do Daniel!!!

Co
Review №11

From the beginning Russell was the kindest more courteous young man. He listened to me, told me what he would do to resolve my issues, kept me updated during my wait and took care of the problems I was having with my vehicle. Darrell Waltrip Buick GMC has done a fabulous job in hiring good, qualified, caring people to represent them and my experience there has been a top 10 from my purchase and through all my regular maintenance experiences. Thank you, Russell and thank you Darrell Waltrip Buick GMC.

Ca
Review №12

Everyone was very helpful and knowledgable. My service work was done in a very timely manner.

Ma
Review №13

Friendly, pleasant, communicative. Appreciative of the conscious effort to get my axel done on time.

Je
Review №14

While I was waiting for my 2018 Honda CR-V to complete maintenance and detail work, my son and I wandered over to look at cars. We were walking by Buick Envisions when Destiny greeted us. I let her know I was just looking while waiting for my car. She was cool with that, and let me take a look inside one of the Envisions, that, quite literally, took my breath away. I havent felt love at first sight until I met this car. I dont even think I knew this car existed before seeing it in person.Anyway, from there she let me test drive it. I was quietly giggling the whole time because of how awesome this car was to drive. I had no idea Buicks were this cool!! Every feature seemed to be exactly what my car was lacking. At this point, the car has already sold itself to me. Between driving it and Destiny telling me about all of the cool additional features I knew I had to have it.Seeing it, driving it, and hearing about the features, I was ok to look at the numbers....So, from there, Destiny got me in and out relatively quickly for someone who walked in with no intention of buying a new car that day. The whole team was truly great-- From taking my current car to selling me this one, the process was seamless.Both my son and I I still talking about our love and adoration for our new car.

Na
Review №15

An amazing experience working with Destiny. Detail oriented with a laid back, no pressure atmosphere. My first purchase from Darrel Waltrip Buick GMC and definitely won’t be my last!

Br
Review №16

This is my first experience with Waltrip GMC service. Dave Heller quickly took care of the service need on my GMC Sierra AT4. I didnt expect such a quick turn around and comprehensive response. Ill definitely continue to have my AT4 serviced at Waltrip GMC dealership!

Ke
Review №17

I had a wonderful experience with Destiny she did everything to help me leave off the car lot in my new used car! You’re awesome…. God bless you

Li
Review №18

Everyone was very accommodating especially Russell he was great . They couldn’t find anything wrong which is great ; however I know there is a problem. When I got my car back . The glove compartment had grease on it so was not too happy with that . Overall great place

Ta
Review №19

A great experience from beginning to end! Kyle in finance kept us updated along the way. Tom, the driver who delivered our truck was awesome to deal with as well. Overall, the best car trading/buying experience we’ve ever had! If you’re looking to buy or trade, I highly recommend the Darrell Waltrip GMC team!

B
Review №20

Destiny was super to work and really cares about customers needs. Definitely a great place to buy a car . Will be back again !!Staff was outstanding to work with from the time I stepped on the lot! Thanks to both Destiny and Andrea!!!

Mi
Review №21

Just bought the Buick Envision, love it and had a great experience, everyone was wonderful. The Manager Lawrence, my salesman Dwight and Eric, the financial wizard who worked miracles for me, they were the BEST. Could not ask for a better experience and would definitely recommend them.

Su
Review №22

Amazing experience. Our son bought here 2 months before us. We will all be back in the future. Nico and BJ were top notch. Thanks for a great experience with our Buick Purchase.

St
Review №23

My sales rep, Victoria, did an excellent job. She was very responsive and easy to communicate with. I had a deposit in for a truck that was 2-3 weeks out but she called me immediately when the deposit fell through on this truck. It was an upgrade from the one I was going to get so that was good!

D
Review №24

Nice staff. I had a tire issue and they took me without an appointment eventhough they were fully booked.

Ba
Review №25

This is my go to dealer. Nico, BJ, in sales and David, Eric in service are all wonderful people. I have purchased my last four autos there and wouldnt go anywhere else. My personal experience is I have been always treated great. This dealership has gone out of its way to make me feel that they really to care about me and my car. Thank you, Barry Kent

Mi
Review №26

Destiny in sales was awesome! Very helpful an answered all our questions! She gets 5 stars!

Ta
Review №27

The dealership had a great atmosphere and the staff was very friendly. Josh, my salesman, took very good care of me during the visit. I would say this was the best purchasing experience Ive ever had at a dealership.

Am
Review №28

The best car buying experience! Personal thanks to Joshua and his team for being so family oriented and friendly throughout the whole process. Not your typical dealership, they provide the best service hands down.

To
Review №29

I was traveling through TN last week in my 2011 GMC Terrain. Before heading out to head home to Iowa, I checked my oil and noticed it was low. I called Darrell Waltrip GMC at 7:30 AM to see if I could get my car in to have the oil level checked and topped off.When I arrived at the dealership, I was greeted by Debra Carmichael who was very friendly and professional. She immediately took my vehicle back and within 5 minutes, the vehicle was ready to go. They topped the oil level off and said I was good to go.I really appreciated their fast and friendly service and will definitely return should I need service in the future when I travel through. Simply outstanding service!!! Excellent customer service. Thank you!!!!

Da
Review №30

Dwight was our salesman and was exceptional with his follow up on the vehicle we wanted and when it arrived. He was pleasant and thorough while going thru the paperwork and the actual functionality of the vehicle and the options. Very pleasant experience overall

Ed
Review №31

You were ready for me when I arrived, provided a comfortable place to work and wait, finished promptly and even gave my car a quick wash!

Ma
Review №32

Didnt have a service appointment because there werent any available for a week. Showed up and Kirsten said shed work in my oil change throughout the day if I left my truck. She ordered a complimentary Uber ride for me back home and my truck was finished within three hours. I received a complimentary Uber ride back to the dealership. Great service department as usual. The best staff Ive ever experienced. Keep it going.

He
Review №33

The level of professionalism and customer service is unmatched. Everyone from the sales floor to the guy driving my vehicle back from the car wash. The greatest dealership Ive ever worked with. Weve bought two vehicles from here and they continue to step up their game and impress me.

Li
Review №34

My car had a serious issue that It had to be fixed before I could drive it home. (90 miles away.) The dealership kept me informed and took very good care of me. Jimmy Wiseman, (service writer) sent an Uber to take me to the local Hobby Lobby to kill some time and get lunch. They also let me know as soon as my repair was done, in person and by text.

SA
Review №35

We were looking for a car for our son and we were treated like family. We worked with Dwight Jackson and he was great!!! I would let anyone know who is looking to purchase a vehicle to go see Dwight, he was the nicest guy and the process was so easy!!

st
Review №36

I truly loved working with Sam. She was patient and knowledgeable. I highly recommend working with her. She is stellar

To
Review №37

The entire purchase experience was first class. The dealership had the right car and offered it to us at a fair price and gave us a fair credit on our trade=in. Our salesman, Dennis Foster, was a credit to his profession and to the dealership. He listened to our needs and went all the way in to meet our needs. We were enroute from Florida to Colorado so speed and efficiency in the transaction were a necessity. Similarly, the service department bent over backwards to get the Acadia prepped and ready to hit the road. Definitely a very well run business.

Am
Review №38

I just bought a brand new Yukon and love it!!! Our sales guy Mark Gray is awesome to work with and always has a smile. I ordered it and even though I bugged him about when it was going to arrive he was always so nice and always returned my calls. This is our second purchase from them and second time dealing with Mark. They are great! My kids even remember going there because he gave them snacks to keep them content while buying my husbands truck, lol !! If in the market go see him.

Ja
Review №39

Russell is the best!! Every time I’ve came in there he has taken good care of us. I really do appreciate it.

Mi
Review №40

First class customer service! One minor issue with my visit was resolved as soon as possible. I already sent a coworker in your direction! Thank you again guys and girls for all of your efforts. Particularly Joe Marr who found me outside in the parking lot and delivered my car, along with a nice cold bottle of water on my initial visit!!

Da
Review №41

Great service. I came in early and expected to be told I’d have to wait until my appointment time. But instead I was greeted with “ no problem “.

os
Review №42

THE BEST,, EXPERIENCE, FROM, SALES ASSOCIATE, TO SALES MANAGEMENTS, VERY VERY, HAPPY CUSTOMER, COMMUNICATION, WAS VERY GOOD

Ma
Review №43

Bob lang and the service guy is awsome was my pleasure will come back in the future

ni
Review №44

Very nice friendly and affordable helping me get back to credit success with a fresh start good car low miles, warranty, I live in Humboldt tn it was worth the trip

Ta
Review №45

Lewis and Margaret took the time to help me with next steps on a newly purchased used 2013 Buick. It only had 70k but my daughter was discovering the features as she drives it. One of which was that it can change to manual mode while driving... So when the wheel locked I wondered what else was a feature and how to fix or stop it. Were typically Toyota people, this is uncharted territory. Lewis offered to explain and show me all the features when we come in. As well as what to expect. We like to know what works best to get the best life.

Ri
Review №46

My wife went and looked at a pre-owned Enclave at Darrell Waltrip Buick GMC on 7/3/21 and fell in love with it. They wouldnt sell it to her because it hadnt been through inspection. She told them if it passed we definitely wanted to purchase it. On the morning of 7/5/21 they called and said it had passed. She told them we would be there around 4 or 5 to purchase the car. We showed up at 4 and were told that they were negotiating with someone else to sell the car even though we committed to the purchase. Instead of letting the other buyers know a mistake had been made and that the vehicle was already promised, they sold the Enclave out from under us. Very bad way to run a business! Please feel free to share this! At no point did anyone ask for a down payment to hold the vehicle. If they had, we had a $7000 check ready.

Jo
Review №47

My wife had a nail in her tire. She was turned away at several tire shops. She came to the dealer and not only did you fix her tire but you also fixed two recalls while she was there all within an hour. I’m very thankful for your quick and excellent service

So
Review №48

I appreciate the friendly and knowledgeable staff. I enjoy communicating with them when in need of service for my vehicle.!

Di
Review №49

My sales person Dennis was professional and competent. I with the help of Dennis were able to find a SUV that met our needs and drove home within 2.5 hours of entering the Dealer ship.

An
Review №50

This week, my husband and I wandered into the DW parking lot, having visited four others that same day. We were specifically looking at Buick Encores, as it was in the top 3 vehicles we were seeking, having done much research on safety, reliability and cost from JD Powers site. We were instantly greeted by Salesman, Mark Gray, who was delightful to work with from the get-go. He was extremely knowledgeable, well spoken, relatable and courteous. We test drove a new Buick Encore and I fell in love with it. Mark went and brought the GM and part owner of the dealership to meet us, Lawrence Martin, who insisted I drive the car for a day or so before making aa decision. We purchased the car. We have a new car, but more importantly made new friends. Ill never go anywhere else! Thanks to everyone there for making what is generally a stressful task to to one that was an absolute delight.

Me
Review №51

Daniel is so awesome. This is the 3rd vehicle we have bought with him. He’s so kind, patient, helpful. He really does love his job. We look forward to working with him again one day when we buy my husband a truck.

Da
Review №52

It was my first time getting service work done here, and I was very pleased. Dave was great and got me sorted quickly (and even followed up with a phone call not long after I left). I’ll definitely be back for future service, and honestly much preferred the whole thing versus my previous “luxury” service experience at Infiniti.

Ge
Review №53

Dennis Foster was my sales rep. This is the second time I have purchased a vehicle from him. It was an excellent experience just like the prior. Would recommend Darrell Waltrip and Dennis to my friends and family, and have.

Ja
Review №54

I arrived at the appointment time. Was greeted by Mr. Heller who checked me in and service was performed within a very reasonable time frame.

Da
Review №55

My son put regular gas in my diesel truck and DWBGMC fixed it quickly. I had it towed from Beaman GMC bcs they were not able to get to it for weeks!Service desk (Dave) was extremely accommodating, responsive and had a fantastic attitude!

Ps
Review №56

This was my first time at this dealership. Everyone was professional, caring and respectful. My engine light came on and when I called they scheduled me quickly and in a short time span was able to tell me what was wrong. Thank goodness it was covered by warranty. I was very happy with the service and the people. I will return to this dealership to service my GMC.

Ph
Review №57

Excellent Service Department!I highly recommend this dealership.

Br
Review №58

Excellent Service!My experience purchasing a vehicle from Darrell Waltrip Buick GMC was excellent. I worked with Brannon Shahade through the entire purchase. He was fast to answer all my questions and helped out as much as he could. Brannon made the car purchase easy by offering a complete walk around of the car to make sure there were no surprises. I would highly recommend working with him to purchase your next vehicle. Again, working with Brannon was an absolute pleasure! Brannon is extremely patient, I never felt pressured to make a decision. He also kept me well informed along the way about timing and next steps. It was a pleasure working with him and I would highly recommend him.

Jo
Review №59

Had a great experience there today . Bob lang was our salesman took great care of me and even my 9 yr old sons questions haha .. Couldnt of asked for a better experience wasnt left in the dark on anything got me the best offer on my trade in and got us a brand new encore !!! Was amazing thanks Bob you the man !!!

Je
Review №60

Debra is the best!! Super friendly and makes you feel like family!! She loves what she does and it SHOWS!

Li
Review №61

My husband and we’re interested in purchasing another GMC Canyon. We pulled into Darrell Waltrip Buick GMC in Franklin, TN. We were greeting by the most welcoming and professional salesman, Daniel Johnson. Every aspect of our experience with him at your dealership was more than we could have hoped for. Great job 😊

Br
Review №62

Dennis went above and beyond, he was very proactive throughout the process. I reached out to many many dealerships trying to find the right car. Many put zero effort into helping. Dennis wasted no time in showing me what Yukons were on order and encouraged me to put down a deposit. He is the reason I bought the car at Darrel Waltrip GMC.

Re
Review №63

Dennis was great! I was very hesitant about buying a car and wanted to shop around. We had a few hiccups with vehicles not being clean or available but he went above and beyond to make our experience the best! I love my new car and would highly recommend him to anyone!

Ti
Review №64

My salesman Dennis Foster took all the time I needed to assess what type of vehicle and services would best suit my needs. I objected at first when he recommended the 2020 Enclave Avenir. It’s not the current model year! But after inviting me to drive it, and then showing me how the savings are worth more than the model year depreciation I saw exactly what he meant. AND he was able to advise me on how to best protect my interests even though I drive quite a long commute for work. I’m comfortable with the warranty and I love the car!

Li
Review №65

Your service staff is excellent Russell especially! However I will not be purchasing another GMC I added the highest warranty you offer when I bought the car in 2018 my car has 6o,000 miles and I have to pay anywhere from 500 - 1000 every time I come in even with my warranty I feel that GMC put cheap parts in the car which Ive had to replace in a new car which Im very dissapointed in.

Pa
Review №66

Excellent service! Jimmy is awesome...

Ji
Review №67

BJ Dobbs was our sales person. Very friendly and knowledgeable about the GMC Sierra we purchased. Also took the time to set up our phone and explained several things we were not familiar with. Great sales person.

Sa
Review №68

Dante hands down has been my favorite sales person I’ve had the opportunity to work with. I took my Subaru to get service done at the dealership next door and decided to look around the Buick/GMC just to see some options. In the middle of it storming outside Dante approached me, not even concerned about getting soaked from the rain and went above and beyond my expectations of a regular salesman.He was very educated and provided amazing customer service from start to finish. I totally wasn’t expecting to leave the dealership with a new car. Dante didn’t try to force options on me and wasn’t even looking to get me out of there with a new car the same day, all he was focused on was assisting me in the best way possible. If you’re looking for someone that will do everything in their power to help you out and get you behind the wheel of something just for you, Dante is your guy. I appreciate the professionalism and integrity of Buick/GMC and would recommend Dante to anybody knowing that he will do his best to help. Thank you guys for everything!!!!

Mi
Review №69

My experience was great and no pressure at all. Roman Chortyk, Michael Bolling and the team at Waltrip Volvo service department (where I was a customer with my Volvo S60) were great. It started with Volvo Service, who earned my trust and always did a great job. They more than anyone got me through the door at Waltrip Buick GMC. The middle was Mike who did a great job responding to my Internet inquiry. Roman & Kyle from finance dept wrapped it all up with a great experience. My fiancee is a Waltrip Chevrolet service customer and is very happy there too. We anticipate buying another vehicle from Waltrip-keeping it in the family!

Ja
Review №70

Jules was very knowledgeable about the car and made the car buying process enjoyable. Everyone was very friendly at the dealership.

wa
Review №71

I received a notice of re-call on mySUV. I contacted the toll Free number and had an appointment set up. After that I received e-mails, texts and calls from the Dealership. All instructions were clearly stated and person of contact was given.On day of service I arrived at my selected time. What an impression. Extremely clean property, great direction markers and a covered area to pull into. First impression, all team members clean and in various business attire keeping in the Dealership theme of identification. Acknowledged by everyone who walked bye and then my appointed Service member approached and explained everything about my visit. Showed me the waiting area and I toured the showroom and surrounding area. Just outstanding. Car ready in good time and reviewed what I may to look at for future service. Walked out to my SUV and it was WASHED. What outstanding Customer Service. I am and have always been a Toyota individual, purchased 12 in the past, GMC was a change for me to just run around. I will really consider a vehicle from this Dealership.Thanks Jimmy, my Service Team Member, keep it up.Wayne Wilson

Ry
Review №72

Dwight was extremely helpful and responsive. We will definitely be reaching out in the future!

Co
Review №73

My husband and I looked for several months for a 2021 Yukon with no luck of finding what we wanted. We are from Mississippi and came across your dealership online and reached out to see if you guys could help. Dante called us and was able to find exactly what we wanted within 30 minutes. Everyone we dealt with from sales to finance were wonderful and went above and beyond to help us. Dante was very knowledgeable about each of the vehicles and answered every question we had. He spent a lot of time with us and never once seemed rushed. We drove 5 hours to come and pick up the vehicles and Dante was waiting out front with both of them and knew us by name the moment we walked up.

La
Review №74

Love the people their friendliness and most of all the experience of a dealer

Mi
Review №75

Overall it was not a bad experience. I was disappointed that my truck was not washed at the end of my service. Other dealerships I have taken my vehicle to have serviced have always washed my truck. I also noticed that the DEF fluid was not completely topped off. They only filled it up to 3/4’s. That was disappointing as well.

Vi
Review №76

Lewis always takes the best care of me! He ensures my car can get done in a timely manner and is so friendly :)

Ja
Review №77

Destiny was amazing and made our Yukon purchasing experience seamless!

Fr
Review №78

We had the best experience of buying a new vehicle than we have ever had at Darrell Waltrip Buick GMC in Franklin, TN. The staff is professional, personable, and interested in your wants, needs, and making the purchase easy and comfortable. Nico, the manager saw that we got with the best salesman, Roman Chortyk, who was genuinely interested in getting us the best car for our needs, and totally explained everything along the way thoroughly. Not only is Roman friendly and respectful, but very knowledgeable about the vehicle and buying process. We are absolutely satisfied with the entire process and visit. We will recommend everyone we know to Roman, and Darrell Waltrip Buick GMC. Fred and Yvonne Scott

Mo
Review №79

They were straight forward with what needed to be done. They were effecient and handled eveything in a timely manner.

Er
Review №80

I had a great experience. Both Maureen and Debra were EXCELLENT communicators and I really appreciate that especially as phones were down for inbound calls. Thank you to the service technicians that were able to look at my vehicle earlier than expected and for fixing it once the problem was found. Peace of mind is huge for me and I was nervous the problem was catastrophic. I will definitely recommend service at this location.

Sh
Review №81

Always greeted promptly and the service completed in a reasonable amount of time.

Ja
Review №82

Dennis & Kyle were outstanding to work with! Very knowledgeable, professional and applied no pressure. I would happily return for another purchase and recommend others.

Ro
Review №83

Had my oil changed and tires rotated was in and out in less then 45 min, they even washed my truck! Dave Heller is a great service guy. Great dealership Lawrence Martin is a top notch guy as well.

Ca
Review №84

Debra was my service representative and was very efficient. She explained everything about my car. Could not ask for better service.

Gh
Review №85

Waiting area was clean. Service staff was well-dressed and professional. Service was quick, complete and the price was lower than advertised due to July 4th weekend.

An
Review №86

Samantha and Daniel went above and beyond, both before the actual meeting and during as well. They were quick, efficient, and took the time to learn exactly what would work for me and my family. Once we picked our car, Kyle in finance was amazingly efficient as well, while making sure I got the best possible deal without pushing me into options I didn’t need. Five stars all around.

Ka
Review №87

I just had an oil change and tire rotation but I have come for other service as well.Everyone I have encountered has been very nice. I like that you can choose your preferredService technician when you book online. I have used Dave over the years and have always been extremely satisfied.

Jo
Review №88

Dennis was a pleasure to work with. His professionalism and attention to detail made the entire experience fun. Will work with him again!

Ja
Review №89

There seems to be some discrepancies when scheduling basic service. I called twice to schedule and was told there was a minimum of 2 weeks until I could bring my truck in. A friend of mine who recently purchased a vehicle there said to use the GMC app to get in. When I did there were appointments available as early as 1 day out. Very frustrating

Do
Review №90

Dennis was great! Awesome salesman would recommend him to everyone ! Everyone was friendly and a pleasure to deal with!

Br
Review №91

It was great! Bob and Nico both exceeded my expectations and were fast and professional.

Je
Review №92

Arrived at 9:30 for a 9:45 appointment. Left about an hour and a half later. Seems like an oil change and a rotation could take a little less time. Otherwise, nice facility, friendly staff. Waiting room is pleasant place to wait on service.

Ri
Review №93

Great dealership! This dealer was great to work with, very professional and welcoming. I will definitely be coming back for my next vehicle.

La
Review №94

I & a friend both took off work and drove 147 miles (2hrs 40mins) to trade and purchase a vehicle from Darrell Waltrip Buick GMC in Franklin, TN. This would have been the 3rd vehicle by the way. Before making the trip, financials and other information was given to the dealership. I even received an email from the General Manager, Lawrence Martin, wanting to discuss options to get me in the vehicle “I” was interested in purchasing. My friend had conversations and text messages practically saying the deal was done. He asked that the paperwork be ready when we arrived so we could sign and leave. Once arriving at the dealership the representatives didn’t know which vehicle I was there to purchase and no paperwork was ready. This was the first indication this visit was going downhill. Long story short! The dealership made it seem as if we had negative equity in our trade which wasn’t true because we had our local Credit Union give us the value before we left. So, instead of wanting to finance the used vehicle I was interested in purchasing they wanted to put me in a brand new Buick with rebates. The dealership didn’t want to pay the trade amount and thought I would take the new vehicle to save them money from the rebates they would later receive from GMC. They were not interested in helping me, the customer. We didn’t make the purchase and wasted our time and they didn’t seem to care one bit. Do not do business with this dealership unless you want to be bamboozled or hustled. We had issues with the other purchases, so why I thought this time and purchase would be different, I don’t know! I will never return to this dealership, ever!

Me
Review №95

Everyone was very friendly and the job was done on time, Thanks also for the car wash.

Ch
Review №96

Everyone is always professional and kind. Will definitely be going back for future services.

Ja
Review №97

I contacted the dealership about getting some work done to a vehicle I purchased last August that had some minor things needing done that were discussed at time of purchase. I was told the parts were ordered and a date for the service was scheduled.I live 2 hours away, so I drove up to have the services performed and after 3 hours (was told it would be about 2) they informed me half of the parts either werent there or were the wrong ones and I would have to come back...So now I have to make another 4 hour trip and probably wait 3 hours again.Feel like I should get a free oil change or something when I come back.**Update, after seeing this review they contacted me, apologized, and offered to perform an oil change and rotation for free. Which I thought was a good way to handle it, props to them!

Ja
Review №98

I had an amazing experience buying my new Yukon Denali! They were attentive to all my needs and very professional! No doubt I will do business there again!

St
Review №99

Great dealership of GMC vehicles, customer service is the best, they really go above and beyond. Highly recommend them!!

Je
Review №100

The staff does a great job and they were very helpful. I am kinda concerned about the car I purchased however because to get a check engine light during a service visit when the vehicle has less than 10000 miles on it is a little disturbing.

Information
100 Photos
100 Comments
4.5 Rating
  • Address:1440 Murfreesboro Rd, Franklin, TN 37067, United States
  • Site:https://darrellwaltripbuickgmc.com/?utm_source=weblistings&utm_medium=organic&utm_campaign=hendricklocallistings
  • Phone:+1 615-538-4580
Categories
  • Auto body shop
  • Buick dealer
  • Auto broker
  • Auto parts store
  • Auto repair shop
  • Car accessories store
  • Car dealer
  • Car repair and maintenance
  • Tire shop
  • Used car dealer
Working hours
  • Monday:8AM–8PM
  • Tuesday:12–6PM
  • Wednesday:7AM–8PM
  • Thursday:7AM–8PM
  • Friday:7AM–8PM
  • Saturday:7AM–8PM
  • Sunday:7AM–8PM
Offerings
  • Oil change:Yes
Payments
  • Checks:Yes
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