The owner, Wayne made my dreams come true with an absolutely beautiful fireplace. Communication was always immediate and he went above and beyond with expectations. The fireplace was completed in a timely manner with cost estimates right on target. A great company to work with!

These guys are great and they know what they are doing. NIck fixed my fireplace and I am very pleased with the service he provided

I liked the level of service I received in helping choose a wood burning fireplace insert.

Very nice establishment. The two gentlemen in the back, especially Arty spent most of their morning helping me match my brick and they were incredible nice and fun. I really appreciated their help. Would definitely recommend.

It may not mean much to some people, but I had the simple problem of not being able to relight my pilot light, and Southwest walked me through how to do it over the phone. They didnt charge me anything, and the technician was patient and kind as I repeatedly asked him simple questions.This interaction meant a lot to me, and I will definitely call them back if I need my fireplace serviced in the future!

Good place

Needed a vent for fireplace, no hardware store had in stock.. shane took his time allowed me to share picture threw his phone so I would get the correct part and also help with my installation questions..receptionist very polite ..

We had two fireplaces serviced by Robert. What a great guy! It is a pleasure to deal with someone who takes the time to explain every step of the process. He also made sure my wife understood how to operate the two units and and was a true gentleman in every sense of the word. Highly recommend this company and Robert!

Went & picked out some brick for my new home! I really recommend you have an appointment to go look!

Id have to agree with the other comments about customer service. You can tell that the lady who answers the phone doesnt seem to give 2 sh*ts about you when you call. Scheduling was not easy... front office and techs never know what is going on with your issues and they have to call you back almost every-time you call. We had 2 techs out and neither seemed to know how to fix (or maybe they didnt want to)? We ordered a part that we waited on for weeks and never heard back from them. Went with another company.

Needed a new fireplace liner. They had one more in stock that was a perfect fit! Very friendly and helpful people run this place. Seems like a family run business.

Sold us a fireplace that pours smoke into our brandnew house. Extremely disappointed. We looked inside the fire place and its a short flat top and the smoke collects and doesnt all go out the stack. Backs up and fills our house full of smoke. Cant say how upset we are.

I got stones to match a fountain to rock the drain area. Matches nicely.

The two ladies at the front of the store have no clue how to greet a customer, much less handle effective customer service.If this was my business, Id mentor them or fire them.

Best brick company in DFW.

Built a new house with 3 fireplaces. They know what they are doing when it comes to gas logs but that it! They delivered and installed the wrong log set I ordered but came back and replaced it.The other 2 fireplaces were a bust and we had to find someone else to redo costing more than the $3200 I already paid them. Both require a linear gas line and use the ceramic river rock for a contemporary look. First they told us to use round cobblestone from the landscape place and it almost hurt someone when it cracked and went flying across the living room. Then they set the burner so low you couldnt even see the flame. After several calls and emails (their receptionist is less than friendly) they reset height. We bought ceramic rock (they dont even carry it) and they used the wrong kind of sand which doesnt let the flame flare up and clogged the holes. They should just stick to selling brick because they know nothing about fireplaces that use ceramic cobblestone.

They really helpful And good price

Not sure gas fireplace installs are their specialty. Perhaps why brick is before fireplace in their title!!Bought our 10 yr old house in late Sept. The family rm fireplace had manual starter in bottom of burner and we requested having the lighter connected to to existing wall switch as well as having the fireplace serviced. We were informed that tbe current insert was not original and not rated for that fireplace vent system. Great! So decided lets order the same burner that is original in the mstr fireplace. Nick confirmed all the part numbers needed and said they had to get them from their distributer or they could not gaurantee the work. Because, I could find them for less on line but cannot install ourselves. So 11/15/17 we paid them $1201 for the parts that should be about 2 wks to arrive. They knew we wanted work done before 12/22 for holiday guests. I had not heard anything by 12/7 so I called and they had not ordered the parts yet!!! They then ordered and came to install on 1/9/18 only to realize the ordered burner assembly arrived only in parts and missing the air shutter orifice (crucial) and Nick tells me he thought we were ordering that ourselves. It is an outdated burner system but available on line. So then he says they will need to research for that part and maybe get me to buy it online, with no guarantee we can get it. I asked, if not, you will be able to reimburse us for what we paid and he said he will have to discuss it with his boss. I believe these young guys might not have the all around experience to handle existing gas fireplace issues that involve change outs without talking you into a full tear out of your entire fireplace!! We should have went with another. Hoping to have a working gas fireplace by summer!!!😠😠

Ive bought here multiple times. Theyre always great to deal with.

These guys are the experts!

The best place

Not super friendly! :(

Great place