We went into the Trek Fort Collins South store to check out Trek Dual Sport bikes. We were Immediately greeted by salesperson named Bree who offered her help. We were so amazed with her knowledge down to the smallest details of the different products that she showed us. She spent so much time answering our questions and showing us comparisons of products on the Trek website, even though we told her that we were visiting from AZ and were just starting our investigation into this type of bike. She was just so personable, friendly, efficient, knowledgeable and just more than i could put into words. She also helped me find some accessories (bike ight, socks, gloves) that I was looking for and purchased. We both walked out of the store and said that we wished that we were ready to order the Dual Sport 4 at that moment through her because she was just such a pleasure to talk to and work with and when we do decide we will see what we can do to order from her at the Fort Collins store and find a way to get the bikes transported back to AZ. We will definitely check it out. We hope that her parents know what a wonderful person and addition to society that they have raised.

I am so impressed with the service at this bike shop. Jimmy went way above and beyond the normal great service I usually get at this shop. Thank you!

I was from out of town, and my bike had several issues. The young man in charge was excellent! He was so polite and accommodating! He was able to fix everything so I could be on the road the next morning! Excellent staff! Excellent service!

Friendly and helpful repair staff. The bike came back to us looking brand new. This was the best experience weve ever had.

Great staff, beautiful store, and they fixed our bikes on time. Everyone working there was positive, eager to help, and passionate about biking. Top notch.

Great quality bikes and they have a lot of bike accessories and helmets to choose from. My six year old had a great time picking out his first bike and jazzing it up with a water bottle holder and bell. We also bought a helmet with the MIPS protection which is added protection for your skull. Debbie, the manager, who helped us with his bike was amazing. I highly recommend this shop!

I can’t say enough good things about this store. Over the last couple of weeks we’ve come into the Trek store a few times to test ride different bikes and purchase some accessories. Christina, Claire, and Garrett are exemplary employees and helped us find exactly what we needed. Thanks for all your help, and an especially big thanks to Garrett who installed child seat brackets on both of the bikes we purchased. Will definitely come back and would wholeheartedly recommend to others!

The bikes sell out faster than they can order them. That should tell you something. The Fort Collins staff genuinely care for their customers and have showed that in their dealings with my family and I.

These guys have been great! They helped me select - well verify that my choice was correct - the correct bike for me. We verified the size on their fancy size finder wall mirror app thingie. They set me up with a helmet for the test ride, and had the bike ready to go when I came back to buy it that night.Service was awesome the next time I came for some gear, as they sent me a welcome coupon. Mike was extremely knowledgeable about everything related to mountain bikes. Ive been out of it for 8 years, so I needed a refresher.Great selection of bikes as well - there is a nationwide outage of bikes but these guys have a lot. They were out of the model I wanted though, so I had to settle on another one.

I purchased my marlin 5 a couple of months ago at this location and was very pleased with my experience! So much so, that I brought my wife in yesterday to see if we could find a bike that would fit her. The sales lady, Claire went above and beyond to accommodate my wifes needs and took time (even though we came in right before they closed) to explain everything to us, answer all our many questions, and even special order a seat for her! My wife left with a smile on her face and remarked that is the best customer service I have received in a VETY long time! Taking into account my wifes physical restrictions and making sure she was comfortable was as much Claires focus as it was mine! I loved that we did not feel pressured to buy anything, just assisted and informed in the friendliest way!

The service department went above & beyond my expectations in taking care of a cracked chain stay covered under warranty. I was able to upgrade to a carbon chain stay & the wonderful service advisor Tallon had the part delivered the next day installed ready to ride. Very happy with the service.

Oustanding customer service thanks again kayla..

Spent many many thousands here on 5 different bikes when it was Lee’s and post transition to Trek. Went in today 3/7/21 ready to buy another bike for my oldest and the female who said she’d be right with me after finishing a current sale just moved on to an older couple. I know the selling is hot for bikes right now and I’m sure somewhere else will gladly take the business.

I had a wonderful experience at this location. I had several brands of bikes on my list, but the knowledge, care and service at this store made me decide to stay and now shop around anymore- not to mention that I found a perfect bike for what I was looking for! So happy- thank you South FoCo (and especially Christina!).

The service was great. Clair rocked the game. And my bike is amazing.

We had a great experience here purchasing our first mountain bikes. John walked us through everything and made sure we were getting bikes suited for our goals. The whole staff was friendly and helpful. Would recommend!

Great customer service and easy to make a return!

I was unable to synchronize my new heart rate monitor and headlight and taillight on my new Trek Checkpoint bike. I was waiting at the front door this morning at 11am when the store opened. I was greeted by two staff members and Christine, the sales manager, was able to synchronize my computer, heart rate monitor and lights in about three minutes. Will, the service manager on duty, also conducted a thorough bike adjustment to factory specifications. I am just not used to this kind of superior customer service and want to let the world know how much I appreciated this superb response from Christine and Will. Please accept this as my nomination of Christine & Will as the Harmony Trek Superstars for the month of November 2020. Trek South rocks!

The staff here are so helpful and friendly! I highly recommend this as a go-to bike store

The staff at Trek Fort Collins South is always friendly and professional. They give good advice and fast service.

Incredible staff and service. I just bought a new road bike and Id recommend Trek to anyone looking to do the same.

Wish I could give 10 stars.I was looking to get into mountain biking again after decades since last riding a mountain bike. During this COVID period, and even prior, bikes in Colorado are very popular and demand is very high.Finding the right sized bike and price point is extremely difficult with any brand let alone Trek. Treks website does a GREAT job in locating the exact model. In my searching, I was continually pointed to Trek Fort Collins South with any kind of inventory in large 29 bikes to at least try out.I was able to visit, try a hardtail aluminum large 29 bike, then a full suspension aluminum large 29 bike and was sold on the full suspension. The only aluminum full suspension they had was a bit pricey for me, so the one I found was out in Salt Lake City.The moral of the story is Trek Fort Collins South agreed to receive the bike from another Trek store out of state, assemble it, and prepare for me to pickup. I also had contacted the other nearby Colorado Trek store locations with ZERO response.I picked it up 9/14/20 and was very pleased with Brian who did the final touch ups and guided me in purchasing additional accessories to start riding immediately.Thanks again!!!

Helpful and friendly. Brought my bike in for repairs and maintenance. Fair price. Ill know in a week if the work they did was great. Fingers crossed. So far, very pleased.

Excellent customer service and friendly staff. Went out of their way to help me solve a part problem, even when it would not personally earn them any business. Direct opposite of the experience I had at the Fort Collins North store not 1 hour before this. Definitely will do business with this store again, keep up the good work and continue to treat customers like they matter!

Great staff, good prices, great quality!

They are always so friendly and helpful. I love the quality of the products they offer and the customer service is top notch. My go to for everything bike related.

During the quarantine, bike inventory has been at a minimum. However, when I went in to test ride a new bike, Christina was very accommodating and patient. I was allowed ample time to test ride a couple bikes. She was able to answer all my questions and direct me to a bike I think I will really enjoy. I may have to wait a few weeks for the bike I chose, but Im sure the customer service will be there when Im ready.

TL;DR - Customer service at this store is awful. If you really want a Trek bike, skip this store and go to the Fort Collins North store insteadOur experience dealing with the staff at this store has been horrible and the quality of one of the bikes that we decided to keep seems to be poor. My wife and I visited the store to talk to a salesperson about buying a couple of bikes. We had a rough idea of what we wanted, but wanted to get some advice from an expert.The salesperson, who was assigned to us when we walked in was impatient and we got the feeling that he didnt want to deal with us - he seemed really put out. Im not sure if he was having a bad day or didnt feel like we were spending enough money to be worth his time. He interrupted my wife when she was trying to ask questions and when I asked for him to tell me more about a particular bike, he merely printed off the spec of the bike and asked me to read it. Thanks... I could have done that at home and ordered a bike online, I was expecting a bit more effort from Trek employees.We left the store having bought two new bikes - it felt like an awful experience, especially after spending over $1500. When I picked up my bike, the experience consisted of the salesperson handing me the bike and a bag full of leaflets. Weve returned the other bike and my wife bought one from the Trek store on the North-side of town where the customer service is excellent and she was given a walk through of the bike, maintenance tips, and had the seat and handlebars adjusted for her height.I have ridden my bike twice and gotten a flat tire both times. I guess I will be going back to this store to get it fixed again. Id love to return this bike and be done with this store, but every other Trek store seems to have low stock levels at the moment.

Great staff and service!

Bryan was excellent and helped us with everything. Coming from a poor experience at a another store (in my other reviews), we went to find my wife a bike because I currently own a Trek and I love it. Bryan helped us out and was awesome. He explained everything to my wife about the bike, spent time sizing her up, finding accessories, test riding, answering questions, and making sure she was happy. My wife is not very technical and Bryan was very patient. We did not feel rushed at all. He said he was new, but he clearly knew his stuff and we were very happy to have worked with him. We left with an FX3 and are very happy with it.

Everyone at Trek South is friendly and eager to help. Bicycle repair services are outstanding and the team goes above and beyond to deliver world-class service. I couldnt be happier with the service I have received from this store and recommend it with no reservations. They have earned my business.

Needed a tire repair. They completed the repair in one hour and called me promptly when it was finished.

Nice staff, cool dog, very clean store

Went to Trek to purchase some accessories - basket, lights, phone holder. Loved having an appointment, no waiting around. Purchased what I needed then waited about 20 minutes for them to install everything. Excellent Service. Riding home from the store I got a puncture. Took my bike back to Trek a couple of days later and they fixed it free of charge and took about 5 minutes. Trek are awesome!

The staff is super friendly and focuses on you. The bikes are durable and strong. I have found my new covid hobby and that’s mountain biking. Thanks trek for being amazing

Nice selection of bikes, great, helpful staff.

The salesperson was very helpful & informative. No pressure, she just wanted to help me get the right bike for me. So far, so good on the bike! It’s a great fit and comfortable.

So helpful! All of the sales people we knowledgeable and patient. We’ve been back 3 times buying this and that and they are always friendly and helpful.

Great experience! I got a great deal on a high quality bike. The customer service was awesome too, the guy knew everything and anything about his products and he was super friendly. Completely recommend.

The staff personnel are very knowledgeable on the products the sell and the Trek bikes are great. Thanks guys, Bill

Employees were very friendly and helpful.

The wonder staff at Trek South was amazing at getting the details about the Trek Marlin 7 that bought from them. I am very satisfied with the bike and the staff at both the north and south stores in Fort Collins, CO

Found exactly what I was looking for and staff were friendly. I’ll be taking my bike here for service soon and look forward to the experience.

Got my bike (of a different brand) serviced here and they did an excellent job! Very friendly staff, good prices and great work. The store is really nice, filled with bikes that make me go ohh and ahhh. I will no doubt be back someday to upgrade. This is now my local bike shop, not just because of convenience of location, but overall quality of experience.

Service department couldn’t be better! Great communication, professional and friendly service techs that know exactly what they are doing, turnaround time was quick and price was within reason. Couldn’t be more pleased with our experience!

John was incredibly patient and helpful to this first time buyer. He explained things clearly and worked with me to find a bike and the equipment that met my budget. It was a really good experience, and I’m excited that Trek is my hometown bike shop!

Personal, friendly and expert advice. No strong arm sales just friendly information. Susie was my guide and gave me good options and an expert knowledge. Jimmy delivered by bike with clear and friendly instructions. Knowing they are there for future questions and maintenance is great!

Suzie helped me get a bike in my budget, and wasnt pushy (which I was worried about). Fyi lowest price adult bike is $700. Theres a 10% military discount.

They always solve my problems ....

Customer service was excellent!

Great staff, nice bikes! Bring a helmet for a test drive-- its literally the law. The only bummer is you have to wait outside now to limit numbers in the store. But, that limits numbers in the store!!

Spacious, clean, considerate! Very well educated, patient staff. Answered all my questions (I had many). Great scheduling and product availability! Thank You!!!

Trying to find a new mountain bike as a newbie was WAY harder than I expected, especially during Covid. I tried a few bikes and ended up with the Roscoe 6. After riding it a couple times I really disliked the shifting when going downhill. It was clunky and my feet occasionally slipped off. So the Fort Collins South staff recommended I try the 7. They ordered it for me AND let me keep the 6 until the new one came in (long past the 30 days). Well it came in and I felt the same thing on the test ride so I just kept the 6 but added super grippy pedals. This helped but still wasnt thrilled. I decided to upgrade to the 8 but they again didnt have it. I was tired of driving to FC (from Boulder) so asked if the Boulder store could order it. So the FC store returned the bike and I ordered from Boulder. I loved how the staff (Jimmy, Suzi and cant recall the other womens name) were all non-judgmental and patient with this newbie. Couldnt recommend this store more! Thanks for going above and beyond!

Bought two e-bikes here. Great experience with plenty of knowledge, service, and being very accommodating. We have bought several bikes from when it was Lees, now Trek, you couldnt ask for a better place to buy and have your bike serviced. Highly recommend.

Staff is super helpful and knowledgeable. Josh and Micheala did a great job fixing my bike and did it quickly.

The service was very good, the young sales lady was friendly, polite, and knowledgeable. the store has more inventory in stock than most bicycle shops in town. I recommend this store.

They got right on the repair and fixed it quickly and at a very reasonable price.

Very helpful and kind.

Excellent service. Very helpful and friendly staff. Always a pleasure doing business at this location.

Christina G. was amazing, professional, knowledgeable and easy to work with. Not pushy and extremely patient. Love the bike I bought, thank you for all of your help!

Service and sales have always been top notch! Very helpful, knowledgeable and friendly staff.

This place is awesome!Krista answered every single possible question I had and trust me there were a lot.She got me sized for a road bike, explained the difference and helped me choose the best fit for me. I got a great deal on a bike and all of the accessories to go with it. She was extremely helpful and pleasant through the entire process.While waiting for them to set up my new bike I had a conversation with Tolland about bike maintenance and the best places to ride in the city. You could not ask for better employees.Thanks you guys!

We made an appointment and bought two Marlin 5s. The team did a great job in the COVID environment. From start to finish, everything was great. Kudos to the team!

Always so helpful and their products are high quality!

The Harmony Trek store has a friendly, knowledgeable staff! It seems that most of the staff there ride their bikes - theyre not just hourly employees but are passionate about working in a field they enjoy. I was glad to find that it has a neighborhood bike shop feel to it, even though it is a corporate store. The staff there steered me to a just-right bike - one that matches my current levels of fitness and desired engagement. I was able to take it on an extended ride to really get a feel for it - important when youre investing in something for the next 15-20 years! (Clearly I should upgrade my bikes more often, but if its good and its comfortable, why change?) Id happily recommend the store to friends and family!

The manager I worked with helped me get all set up with my bike that I purchased. He fitted me and changed stems 3 times to get the perfect fit for my body size. He went above and beyond what my expectations were. I was very happy with the service and love my road bike. Highly recommended Trek for repairs, purchases, etc.

Experience was great, quick and easy. The communication between Trek locations is great, and Trek Fort Collins South held a bike for me for a few hours after being notified by another Trek location. They let my son ride it around the parking lot, and we were on our way --- with some much appreciated tips and products to help with the thorns in Colorado!

Store manager Jimmie Hawkes is extremely knowledgeable, a talented bike mechanic and super friendly and helpful. Jimmie recently helped me with a Project One build, and I was confident that I was in very capable hands as I made this significant investment.

Trek South in Fort Collins has changed my life. I got into cycling in June and I am getting ready to purchase my third bike. The amount of knowledge and care and concern for their customers is what has made this experience truly life changing. The staff from management, sales to the bike service department are a class act and I go into the store once to twice a week just to speak with them and gain knowledge from their expertise. Thank you Trek South for changing my life!!

We went into the Harmony store in Fort Collins and were immediately greeted by John. As a family we had a few different needs in regards to purchasing new bikes. John was friendly, knowledgeable and patient. He helped us each pick the right bike from our 6 year old, to us novice adults. The store serviced an existing bike we had for another one of our children and John even helped load the bikes into my vehicle. Great service, quality bikes at reasonable prices and a knowledgeable staff.

Great selection with friendly and knowledgeable staff

Friendly, knowledgeable folks. Fast service.

Everyone was super friendly and when I went to pick up my new bike the lady at the counter was super informative.

Customer service over the phone was spectacular with Bree, she got everything setup before I even got to the store. Once I got to the store the employees had everything setup for me as I had a 2021 Roscoe 6 on hold for me that they needed to put together, it was set to be finished Monday the 20th but mid-day Friday the 17th it was already finished. Christina helped me through the entire process once I was in the store making sure I had everything I needed. She also gave me a thorough break-down of the New Roscoe 6 with all its special features before taking the new bike home. I would highly recommend only going to this Trek in south Fort Collins over by Sams Club, you will not be disappointed.

This review is strictly for the repair shop:I had a less the pleasant experience at Lees. My initial phone call to get a tubeless system set up was great, the employee seemed knowledgeable, was upfront with the cost and called for a follow up after my bike had been dropped off. I was excited to get my new Mountain Bike up and running for the season!The pick-up (and build itself) was not so great. The individual behind the counter did not seem aware of what was going on, they could not find my bike until I provided a picture of what it looked like. I initially did not receive the supplies I brought in until I asked for them back. I was provided old used tools back (not the ones I brought in) the employee told me they worked the same so it shouldnt be a big deal as they could not find the ones I brought in. Unprofessional, but not a deal-breaker until...the work came to fruition.The tubeless set up did not last more then a few hours as one of the valves was not installed correctly. My front tire is currently unusable as the spoke nipples leak air. A quick Google search shows that my valve was not installed correctly as there should not be air in my rim.Hopefully I can find another shop to fix and hit the trails soon!Edit: Went to another shop and they were blown away that this was performed by a shop and not personally done. My tire was incorrectly threaded, what a joke!

As usual great service and great people. Ill be back again.

Great customer service, took a few days to get through on the phone but was able to get a bike in time for my husbands birthday. Helped me load it in my car and showed me how to take the wheels off and on.

I have been due for a bike update for maybe 15 years. Stopped in to what was available at Lee’s and was pleasantly surprised to see it is a Trek store now. Susie was very friendly, approachable and knowledgeable - and NOT pushy - taking her time to answering all of my (now newbie) questions and making sure I had what I needed for the new ride. Not what I don’t.A few days later, the Trek team called to say they had my new road bike all set up with accessories installed and ready to go. Jimmie walked me through the final setup and OMG is it smooth and fast!Being in customer service myself, it’s a pleasure to work with a shop that takes pride in their products and employees - and in providing a quality and memorable customer experience. Can’t recommend them enough.I’ll be back to update my mountain bike very soon!!!!Thanks Trek Team!!

Jimmie Hawkes is awesome! This is my go to bike store now. I always had the idea that this would be your regular expensive store with people who couldnt care less about folks buying sub $1000 bikes, but man was I wrong. They are the most friendly staff, helping you out patiently and making you feel comfortable on your new bike. They are happy to offer their bikes for test rides. They do a great job fitting it for you. I had to go in multiple times to get a dialed in fit for my road bike and Jimmie was thorough and professional. I was not even charged for going multiple times. I bought two bikes from them and will always be back here for any and every bike related purchase I have. Support your local bike store! They are here to help. Jimmie and Christina are the best in the business.

My first bike purchase as an adult. The manager drove 45 minutes to my home to help me get my tire on. I really appreciated it!!

Great experience. Staff was very knowledgeable and helpful. I will definitely be bringing my bikes here for service and other biking needs!

Thank you for only repairing what needed to be repaired.I thought that I might only need a simple adjustment to my rear derailleur.However, I thought you might want to charge me for a minor or major tuneup.I had a major tuneup on this bike within the last year. so I thought it was likely not really necessary.You did only adjust the rear derailleur, and you found that nothing else needed to be done.I really appreciate you doing only what needed to be done, and charging me only a small fee. Ill go back to you for the next work I need done.Thanks!

Although ownership has changed hands I am happy to report that it doesnt look like the staff changed. Perhaps a bit better selection but the same great service and know how. Love these guys. Keep up the awesome work.

Excellent customer service. Staff goes the extra mile.

Thanks Trek Bicycle of Fort Collins for the reasonable estimate and good work on my bicycle. A job well done!

Great place to buy/service a bike. Trek is a great brand, so its even easier to be a loyal customer, here.The staff at both Fort Collins locations are super friendly, helpful, and they can pretty much answer any question you have about bikes and gear.I have been a customer since the days of Lees Cyclery (the transition wasnt long ago at the time of writing this), and not much has changed. Great bike and gear selection, great customer service, and a great brand, so you cant go wrong.

Susannah and John did an amazing job making sure that I had the right bike. Greatly appreciate not having high pressure sales, and just making sure I got the right bike for me. Thank you!

Great experience all around. Helped from the moment we walked in. One mechanic was especially helpful, didnt get his name, but he was tall, skinny, had dyed hair, skinny jeans, and cool shoes, you know who Im talking about. Anyways, thanks for helping bike newbies out!

Love this place! The staff is the best, the service department is amazing! If they don’t have something they can order it for you, no problem.

Above-and-beyond service. I’ve been in probably ten times for random parts and service since getting a hardtail mountain bike from them about a year ago. They’re always willing to spend time teaching me about fit, parts, and options. Knowledgeable & friendly people; they’re my go to shop in foco. Highly recommended!

Service was great. Everyone was nice and friendly!! Will definitely go back and I would definitely recommend it to anyone in the market!!

Really helpful, knowledgeable staff. I have both purchased and had my bike serviced here. Great store!

Im a newbie road biker. I went in to this store, as well as about 5 other local stores, a week ago. Sam in this store was by far the best salesperson I met along my journey. She was extremely helpful, patient, and informative. Like I said, I knew NOTHING walking in for a new road bike. I actually started my hunt with this store first, and learned enough from Sam to properly evaluate bikes from other stores. By the end of the day, the first bike I had found turned out to be the bike I wanted.However, the story doesnt end there. I dont want to get into specifics, but Ill say that I had one of those customer service experiences that will make me a customer of this store for life. There was something a little off with my sale, and this store made it right when they in no way had to. Thank you Sam! Like I told you, youre the best bike salesperson in Fort Collins!

Theyve been around forever (formerly as Lees), and its the only shop in town I use. Ive had nothing but positive experiences there, always being treated with respect even when I was first getting into cycling and knew next to nothing about the sport. Id highly recommend this shop to anyone, from the novice to the hardcore cyclist.

Great sales rep, bikes were good... Nice store

Great customer service, wonderful selection of bikes, top notch service/maintenance shop. Fairly limited selection of bike accessories, clothes, etc. My go-to store!

Super helpful when Trek online sent a tire other than what I ordered. They found a different tire for me from another source and got it to the store quickly

The staff/sales team are very knowledgeable and helpful. Very pleasant experience. I purchased at Trek in Fort Collins because they offer so much support to the Fort Collins Cycling Club. Love my new Verve E-bike.

The service department is top notch! They always get me in quickly and do excellent work.

Great sales and service departments. Sales person very knowledgeable and helpfulService dept prompt and did a good job. Can highly recommend them. John is great to work with.