Good, fast service. Price was reasonable. I went for a tire repair and it took 30 min. No surprises; no extra charges. Was informed my tires were needing change, but was not pushed on it. Satisfied with their service.

I was in today working with Maurice. He is a phenomenal guy with excellent customer service and got me in last second.Everyone at the office was very friendly and took excellent care of my vehicle.I would recommend this place to anyone specifically working with the manager Maurice.

A great idea to match an auto service center with AAA travel. I frequently use both. Service is quick and good. Auto work done with competent and friendly staff. Pricing reasonable. Keep up what youre doing guys.

Went today to have a tire plugged. The mechanic saw a nail right where the sidewall and tread meet and advised a new tire because the tire flexes so much at that spot. No big deal except it was 3pm and my bride was to leave at 4:30. The tire was to be delivered tomorrow. Without asking Maurice drove all the way to their Alexandria Ky store to pick up the tire and back in time to get the tire mounted balanced and back on the road again. Sure glad he didnt get a speeding ticket. lol Thank you Maurice.

Grace and Maurice were both extremely helpful! I appreciate their amazing customer service.

Excellent service. They were pricey on the part but I saved by getting a new part myself from a car parts outlet and Bob Sumerel then professionally installed. I was happy with them.

They were very nice but had my Subaru a week and couldnt get a diagnostic

Trustworthy service, only complaint is their masks are usually 1/2 worn

Very unhappy with the results. Brought my truck in two days ago to be fixed just for it to be headed back out on the back of a flatbed Monday morning somewhere else. When talking to the technician he made it very clear he had zero knowledge on what was going on. Yes, I understand we are all human beings but now I still have a truck that doesn’t run and am in $1,260 worth of debt.Just to make sure I wasn’t misjudging the technician I had another mechanic call up who has been in the business for 20 years plus. Not even 5 minutes later I received a phone call back stating the technician was very unaware of the situation and had little knowledge what he was dealing with.Now I’m running around trying to scramble up money to pay for parts and labor that did little affect on getting my truck back up and running and back on the road.2/19/2021Mechanic at ford called letting me know the engine is blown. Looks like the technician tried using starting fluid after not being able to get it to start after replacing the fuel pump causing the gears to snap.DO NOT USE THIS GARAGE!!! Charged me $1,260 for a fuel pump and battery and then blew my engine!Gentlemen on the phone stated “whoever worked on it before you brought it to us had to of done the damage”. Well buddy you guys were the first mechanics I brought it to right after it broke down. Thanks!

Customer service in the facility is strange. AAA has an office also. Look at the ceiling and you see care care on 1 side and AAA on the other. While standing inside the door no one asked if they could help until a rep from AAA walked out from the back and asked if I had been helped. Then she said to go to the other side of the main lobby.

I highly recommend the Florence KY. Store very knowledgeable people and very friendly

Excellent service and price

Serivice was amazing! Fast friendly and did a great job. Glad I bought my tires from this place. The tire warranty is amazing, highly recommend this place. Nelson and the staff did an amazing job!

They were very friendly, professional, quick and very reasonaly priced.Great experience

Super friendly, quick service, quality work.

Sent a buddy to the Florence location to have tires put on. Had him in and out with a great price. He shopped around and found they were 50 plus dollars less expensive even with the alignment. Great job!!!

The axle on my car broke. Had Bob Sumerel replace the axle. The axle vibrated when accelerating and turning. The car was brought back for other issues related to their repair job and it was brought to their attention that the axle they installed was vibrating. They advised Hondas just do that for some reason (just didnt want to deal with it). I bought my own axle and installed it myself and the vibration is gone. Bunch of money wasted with subpar repairs, parts and customer service at Bob Sumerel.

I visited the Florence KY AAA office to obtain information about a couple of trips we want to take in a year. I spoke with Traci and Amanda. Their customer service was outstanding. They let me know if some potential options I wasnt aware of. They were very friendly and very helpful. Charlene is also a great asset in this office. I was made to feel valued as a AAA member.

AAA Travel was very helpful and friendly. We got our maps and tour books and out the door......remember social distancing. We bought our tickets on line because it was cheaper due to a reopening discount but the maps and tour book were important.

Staff and mechanics were personable and professional

I got an oil change a few weeks ago from here and had left a review about that experience that wasn’t the greatest, but the manager, Maurice, reached out and asked about the situation to discuss with who was involved. He was extremely helpful and kind and definitely seemed like he cared about his customers because he truly listened to the issues about what I had dealt with. Maurice is a very nice person and seems to be a great manager.

Made appointment, dropped off truck previous night and left keys with shop. Truck was not touched entire day and no courtesy call made. I picked up truck after hours to go somewhere else. There reason given was too busy.

My overheated car was towed in a half-hour before closing on a Saturday afternoon. They provided a Lyft to get me back to the hotel I had booked. Then called me early the next business day with a diagnosis and estimate. When the repair was completed they provided another Lyft to get me back to the repair shop. Grace was friendly, knowledgeable, and communicated clearly in a timely manner. I appreciate they were able to get me back on the road in time for me to finish my trip and sleep in my own bed that night.

Just wish they had discounts for certain neighborhood organizations...ex;: red cross. Police. Cvg

Great service and they offered me a free Lyft shuttle. Thanks to Troy for hooking me up with a good set of Coopers for my van.

Great experience talking with our travel agent today. Cant wait to finish planning the next great adventure with Amanda.

Didnt know I had a bad value stem, but the oil change comes with a alignment check showing how I needed one badly.

I cannot get over how helpful everybody was. How they went out of their way to help you. Is very surprising and the prices very reasonable. I have no complaints whatsoever true I will be a customer there more often

Dont even think about taking your vehicle to this place! Took our brand new Lincoln Aviator there simply to have a slow leak in our tire checked out. Unbelievably they punctured our oil pan while hoisting it up on their lift! Their employees are clearly not trained appropriately to even use their lift, let alone repair anything correctly I must assume. They turned us over to their insurance company, Travelers, to deal with us. Havent seen our car in nearly four months and have no idea when we will because there are no spare oil pans made by Ford yet. That isnt something Bob Sumerel can help, but this is 100% their responsibility and all Travelers has done is to rent us a used vehicle less than a third the value of our vehicle Sumerel rendered completely inoperable. When calling Sumerel for assistance to compensate us fairly, they didnt even return our call, just sent a message directly to Travelers to deal with us.

Very helpful ☺️ as always !

Maurice has assisted me on a few occasions and is a real gentleman. The service at this location is spectacular.

It was the weekend and I needed two tires. Every place I contacted was either closed or booked out 5 hours or more. I had a family reunion to attend and getting tires wasnt really on my planner for a Saturday but my tire decided differently. I finally called Bob Sumerel Tire. They told me they had a two hour turn around but would see if they could get me out and to my reunion a little quicker. Honestly, two hours would have been fine for me. Instead, I was back on the road in 90 minutes. As far as price, they beat everyone elses price, including some of the used tire places. I would recommend them. I also got a small discount for being a AAA member. I will go there again.

Very professional and friendly staff. Had my tire repaired and rotated and was out in about 30-40 minutes. Highly recommend going here.

I needed 4 new tires before a long driving vacation. The price and service were superb. Troy made sure I had the correct paperwork to get a $70 rebate to make the price even better. While waiting I noted that Troy dealt with a rather rude and condescending customer with professionalism and courtesy. They have full service AAA travel information on site, so you can research your next road trip, or plan your next vacation while you wait. Highly recommend Bob Sumerel, and especially this location.

HIGHLY RECOMMENDED.My father had a screw in his tire which caused it to go flat. He called and spoke with Jeff. Jeff squeezed us in as a drop in appointment that day. How thankful we were, but Jeff didnt stop taking care of us just by making the appointment.Upon arrival, I was greeted with enthusiasm and care. Jeff was engaging and took special care of the situation as he carefully listened to my problems with the vehicle. Within an hour, the car was taken care of. I chose to wait inside the store; and I was glad I did. The store atmosphere is exciting and pleasing.When I think of customer service, Jeff exemplifies my idea.

Took my truck in for an A.C. check. And it cost me $500 to fix it. They said I was good to go. Yeah right!! It lasted 2 days. I took it back to have them to honor their work and fix it.They said they needed another $500 to fix it AGAIN!! They wanted to do a process of elimination. I said that could cost me a small fortune. Thats how they work. Trial and error! Its all about the money to them. Not the customers needs..Not professional!!

Was told not to go here because of price. Went anyway, and yes it was a few dollars more, but the staff was GREAT they were considerate of the fact we were traveling and got us in quickly. The repair, staff and facility were all excellent! Remember, you get what you pay for and we got a great repair!

Friendly and prompt service. We needed our tire repaired after a nail puncture. When we arrived, we were told a timeframe and they were exactly right. Tire was fixed and the spare was placed back in our trunk. Cost was a little more than other places ($30) but it would have taken a lot longer elsewhere.

Thank you for getting me in last minute and getting my tires on so I can hit the road

I will give them the friendliness but the actual work done was lacking. I have taken a couple cars there on multiple occasions and usually the work, service and cost was satisfactory. This last time coming in however was not. I needed and oil change and a couple tires checked for air leak. One of the tires was fixed but they claimed nothing was wrong with the other one and I know there is cause I have to keep putting air in the tire almost every day or other day. Thats a red flag right there, yet they said they didnt see anything. I dont think they even took the tire off to look at it. I also had an oil change done and the cost seemed way more than when I previously had it done. It was 69.99 and I had it done prior with them for much cheaper than that. Maybe they used a more expensive oil or something just to get a higher charge out of me. Either way I dont want to make it my last experience with them but I was not pleased with this last service with them.

Always quick and friendly service! They always offer a free Lyft if the appointment is too long!

DO NOT TAKE YOUR CAR HERE! I brought mine to this shop because they seem like nice, smart guys. Instead they scammed me! Fixed a problem at an insane price so I figured it would solve it. But they caused more issues leading me to believe they fixed one thing, then broke another to ensure Id be back. All they want is your last dollar, then more. I will never go here again. Its not a repair shop, its a money hungry, cold hearted garage. Ive spent nearly 2000 dollars so far here. And my car is in worse shape than when I brought it in the first time.

A little pricey but they got me up and running fast and the work was top notch

They are way to overpriced and the mechanic seem like he was in a rush with diagnosing my car, he said my tire wont hold pressure because of a crack in my rim but he didnt air it up or anything. He just glanced and made his judgment nice work!My rim always had that crack but he was jumping the gun. Well I guess I have to pay a overpriced diagnostics test on my car that other places would do for half the price and better quality. My engine was covered in coolant and smoking from the o2 sensor but he says its my water pump. The most common problem with this car is the water pump when it comes to the coolant system so I think he jumped the gun on that also so i mite pay for a part that mite not work but we will see.

Jeffis an outstanding customer service person

Always the best service and customer support

Would you like fast service? Dont go here. I live close to the Florence location, and my truck never moved from the spot it was left. I was told multiple times they would follow up with me and I never received calls back. I had someone apologize for the delay, and told me they would get me a price quote on parts, which I appreciated the apologies, but I never heard back after that. I have been using Bob Sumerel at many different locations for years and have always had good experiences untill now. I hope my experience was singular, and others dont have the same issues.

Maurice and his team was extremely professional and took great care of my tire and automotive needs. I was beyond pleased with the service and customer care I received

In and out quickly with my appointment. Kind and courteous clerk.

Great place. Do not be mis guided by a couple sore reviews. Been going there for my cars about 3 years. Great service. Never had an issue. They stand by their work and parts.

They were unable to complete the work I needed done which was annoying. However the manager took the time to research the problem and explain the concern for safety and adverse effects to my vehicle. Seemed sincere, they could have easily taken my money sent me on my way and if something came up said not our fault.

Could not come close to matching tire discounters price on an oil change, told me tire discounters must have mischaeged me ( 3 times) since they could not match the price.. however they would do the oil change for half price if I bought a AAA membership!Oh well! Nothing like sending fleet coustomers away!

I originally had an appointment at a different store location, however when it wasnt open at the correct hours, the Florence store came to my rescue. The manager told me I could come over straight away and everything would be taken care of. Best car service ever!

Your labor is way to expensive never will I use Bob Sumerel again

Great people. Excellent service!

Mixed review. Good price on tires but lack of knowledge on Tire Pressure Monitoring System (TPMS), Tech did not reprogram TPMS after I bought 4 new tires. Sensor fault light came on. Went back to have reprogrammed and another minor problem repaired. Minor problem was corrected and computer cleared of codes without the Tech checking the TPMS. After 20 minutes of driving the warning light came back on. I identified the faulty sensor and took another rim with a good sensor and asked to simply switch the bad sensor with the good one. After waiting two hours I was told the sensors could not be switched because the sensor band would have to be cut. Obviously the tech does not know beans about the Ford TPMS. Replacement is simple. Remove tire from rim, remove two clips from sensor cradle, lift sensor out. Install new sensor is reverse procedure. Band does not need to be cut. Honestly believe the tech. just did not want to do the job. Made three trips out there and the system still does not work. They might be okay for some things, but working with a customer to resolve a problem is not one of them.

Honest quotes and great service. They even did more work then we had agreed to do and so they covered it themselves. Will be taking my car there in the next day or so to get tires replaced as well. Recommend.

Went way out of their way to help me in a very timely manner such a great friendly staffNothing better to say about them then they’re the best

Avoid this place at all cost! I was given a quote over the phone for $600.00 to have my ac repaired. I show up to pick up the vehicle, and the bill is now over $1,000!!! The “customer service” people laughed and scoffed at me when I told them that was not the price I was quoted. They said I must of misunderstood, I do finance for a living and know facts and figures and $600.00 is what they told me! Nothing but liars and crooks!!!

Great travel service . Beats Expedia . Staff gets ongoing training and knows how to get best schedule and fares.

Charged me over $130 for upper and lower radiator hose each when the hoses themself were just being replaced from over time wear and tear which is an insane amount to pay for hoses when I could buy them for $50 and under and could have done myself vs them charging $159 labor to put them on... As well with the other work that was done they had charged way too much for the amount of work done. On top of that they couldn’t add any verteran doiscounts on with their discount which was nothing at all as one manager had told me they could then another said he can’t do that. I do not recommend at all.

I dread taking my car to get checked out. Mechanics can easily deceive customers but these guys did the right thing and fixed a minor problem at a reasonable cost instead of trying to trump it up. Thank you!

Fast service

Have always been helpful and prompt.

Had my truck hauled there after an afternoon of staring at the engine. The AAA people couldnt figure it out, and Autozone was zero help whatsoever (sold me the wrong parts, twice). It was running the next day after about six hours. Expedient, courteous service.

This may be old but I thought Id share. In the winter of 2012 I had a 96 Cadillac sedan de ville. As I drove to the shop I was spraying brake fluid everywhere from a break over the drivers side rear axle. I get to the shop and they tell me it will be a 200 dollar repair. No big deal. As the days went on, 6 I think, I was finally told by the service manager that the tech lied to him and required all brake lines to be replaced. He really stood up for me as a customer and wasnt going to allow this guy to try to rip me off. he made that guy replace all my lines for the original estimate. Good customer service.

Longtime customer, they always give you a straight honest answer. Sometimes busy, always worth the wait.

A dealer quoted me $1600 to fix the problem I was having with my van. After I did a little research on-line, I took it to Bob Sumerel for a free evaluation and estimate. I explained what I thought the problem may be, and they actually listened!! They looked exactly where I asked, and found a rag shoved into the A/C drainage tube. (Another place I took it for an oil change placed the rag in the A/C tube) The mechanic and Bob Sumerel removed the rag and took it for a test drive to make sure there were no further issues. They did not charge me for this service!!! I will definitely be a return customer

First experience at Bob Sumerel was great. Pricing for services was very reasonable and the employees were friendly, courteous, and helpful.

I called them about a flat tire, told them what tire I needed, they ordered it, I took my car up and they had it finished in about 35 minutes! From calling to it being finished was about 1.5 hours! Great experience!

Great friendly staff. Will always come here an refer everyone i know here......

Great Service .

Bob Sumerel wanted $500 to replace a starter. We had it done for less than $300 at another shop. The starter (part) was less than $200, Bob wanted more than $300 (they inflate the cost of parts). Labor takes less than an hour. Bob is consistently overpriced.

Awesome! Staff was very helpful, cheerful and very efficient.

Employees not very helpful. They seemed to have very little knowledge related to travel or the (on-site) advertised financial services.

Good service and nice employees.

The merger of AAA with Bob Sumeral has been a big miss for me. While the new location is much nearer my home, the auto fuel smell when I enter is a turnoff. I go to AAA for travel reasons, not to get my car serviced. Nearly all of the AAA merchandise I have become accustomed to is now gone. Im not even sure why there are 3 employees there for AAA. And the concrete barrier to direct people to the garage????Makes parking nearly impossible.

Super helpful fast and polite

Very helpful.

A couple of weeks ago I contacted several local tire companies trying to upgrade the 6 tires and wheels on a 5th wheel toy hauler trailer. Of the four tire companies I contacted, the folks at Bob Sumerel were the only company willing to go the extra mile to find the special tires/wheels and order them for me. I dealt with Steve and was impressed with his knowledge as well as his attention to detail. He called me back numerous times and we exchanged probably 10+ emails over the course of the two week period. He clearly was interested in solving this problem for me – and did so at a fair price (I checked pricing online for these same tires/wheels and Bob Sumerel’s price was competitive). In my view you can’t ask for more from a business. Highly recommend these guys. They know what they’re doing and treat you right.

I was very pleased with their service. They kept in contact with me the whole day and were very friendly!

Like the location and they were very nice.

Fair pricing and great service!

Had a nail in one of my tires and they got me in and out in about 20 minutes. Great customer service!

Always get stuff done fast here

Awesome staff great prices

Always wonderful!

Id recommend these guys to anyone. About halfway from ATL to DTW the engine blew in my 09 Charger. I was flabbergasted and angry. I called AAA to get a tow and they recommended Bob Sumerel as the local AAA service center. Not knowing anything about the local auto shop scene, thats where I went. I was 500 miles from home and still had another 300 to go. All things considered, Charlie was a pleasure to work with. He called me at every step to keep me updated on progress and get my opinion as we drove the rental car on to DTW. While I certainly wasnt looking to get a new engine, Charlie and the crew at Bob Sumerel made it as pleasant an experience as it could possibly be. The best part is they got the new engine ordered, delivered and installed in time for me to pick it up on our way back through Florence as we headed back to ATL without having to rearrange our schedule at all. Thanks, guys. I truly appreciate your help.

Nice people wont tell you you need something that you dont need competitive prices

Got turned away at 1:20 in the afternoon. All I needed was a flat fixed

Nice enough, but parking is an absolute mess!

Extremely courteous and professional.

In and out. Less than an hour.

Fair price great work

Completely honest and fair!

Got the tires I needed and was out the door in a hour.

Use their Tow Service took forever and ever and ever

Friendly service

Their front desk services are bad

Great service!