Its so nice, so much better than the old store off of Bristol rd

Hi got a free Motorola phone for getting mobile service. The phone was not compatible to use for me to clock into work. I had to cancel phone service. Couldnt return the phone because it was over 2 weeks. Now I am responsible for paying for the phone that is not usable. Had to go back to Metro PCs. I asked if I could return the cover I purchased. They said yes but needed the box. Derk was the tech that tried to set up the phone. Went back home and he didnt put the box in my bag.. So stuck with that charge also. Beware this free phone cost me 209.00. I have to pay even though they couldnt provide phone service. Very poor service check to see if they can provide the service you need before accepting anyway.

I recently had to go into the store for the def installation kit. The service was friendly and fast. The store was clean and neat. They got me in and out very quickly.

Im not sure. James was great in terms of knowledge and kindness. But I still had to pay more than I was expecting from my online purchase that the rep over the phone canceled in error. Ugh

Very helpful and experienced staff. Couldnt be happier with my visit!

Stopped using Comcast 3 years ago. Best switch ever.

Awesome staff! William is the man to see!! Knew exactly what to do!! So happy!!

30 minutes on the phone to finally make an appointment. Needed to cancel internet phone service and got disconnected when transferring call and nobody called back.

Excellent customer care!! Very attentive & knowledgeable. Very happy I switched to Xfinity

It would be nice if they had a location on the east side of town or a near location. I have to go all the way on the other side of town to take care of my business with .them

New lady in training was very attentive and communicated with people in line. whole transition was smooth and i was in and out in a few minutes.

Just had to return our old router. But the whole store looks great, and staff is super friendly. Quick process.

Between using this company and a bullet to the face the bullets looking pretty good.

BEWARE OF ORDERING XFINITY MOBILE!! This a review of Xfinity mobile. If you order this and then want to cancel you enter a maze of steps. I ordered it and changed my mind the next day. I called to cancel the order was on the phone for half and hour and then told I needed to call in 5 days, activate our phones, then deactivate them in order for my account to be canceled. Ive never had this kind of hassle before and its an obvious ploy to discourage potential or actual customers. I will never do any business with this company again.

Keonte was great, explained everything and walked me through process. Great personality and professional need more employees like him!!

What am I even paying Comcast for? I have their best package and a stable ping of 600ms to Detroit. That is completely unreasonable and unreliable. I thought we moved on from the days of DIAL UP CONNECTION. Must I unplug my phone, too, to use the internet, Comcast?And our local branch here is entirely unprofessional and outright unknowledgeable in their actual field of work; I had to teach the Comcast Associate that was dispatched how to setup the internet connection and had to explain the differences in CAT cables to them. Why am I needing to be in the position to train your employees and do their jobs for them.

Worked with both Moe and Eric and they were great to work with. Very helpful!

Comcast is the worst internet provider I’ve ever had in my entire life. Customer service is like talking to a rock. All they do is read off scripts forward you endlessly and never solve your problem. Can never connect to a person who speaks English. Charter please start covering my area. Please

I had a wonderful experience at the Xfinity store. The young man who helped me named Ladarius was awesome... He took his time and explained everything to me.. I will definitely recommend my family and friends to the Xfinity store on Miller road in Flint Michigan.. They are the best.

I had ordered the equipment a couple of days before. I just walked in, gave my name, showed my ID, and I was all set. Very painless!

Dirk has no idea about anything regarding phones or Xfinity service. Okay bud old man quite literally lied to some other customers because of his severe lack of knowledge. He seriously should not be working at the store

Glad to see them trying to give better customer service. After all we pay alot for all their other services.

Just moved to a new house and decided to try their prepaid service was met with question after question about why I want prepaid service.... Got asked condescendingly if I had a credit card only to end the trip with service at your house is still active for the previous tenant so we have to wait 48 hours to clear so we waited 48 hours and returned to be met with MORE QUESTIONS ABOUT IF WE OWE THEM ANY MONEY and the previous account still wasnt cleared....if you dont want people to use prepaid . Dont offer it.

You need to stop people parking in front of the door.. I watched a handicap person having a hard time . Having to walk around a vehicle. That is so wrong!!

Its was good.. But i was just taking something back to the store

Knowledgeable and friendly staff with fast service.

Awesome I spent at least 20 hours over a 30-day. On the phone with Xfinity still could not get my phones to work walk in the store was treated with dignity the guy had the phones working in 3 minutes I only had to drive 100 miles to get there but it was worth it I highly recommend them and will drive there again if I need to

It was very helpful and fast service the gentleman that helped us was professional and curtious respectful and helpful thank you again for all you help

Simple thing needed: remove a premium channel. Keep all other things the same. Took multiple online attempts. Finally talked to someone with heavy accent who got the job done 48 minutes later. Terrible experience every time I have to call.

Setup of our new internet was super easy and it was nice not having a random person in the house

Nice people and very comprehensive,Got tow 22 miles, acceptable price.Keep that good work

We set up a new account and they gave products we didnt need. We had in formed them we had our own router. So a return trip to the store

I dont like the expense !! The man in there was good he help me a lot !!

Walk-in, pay with cash, walk out. Lol

The sales rep who helped us, L Z, was a pleasure to deal with -- professional, engaging and pleasant. He listened to us, explained what was available, how to hook up the equipment and who to call to get it activated. All in all, very happy with the service we received at the Flint store.

This place is ridiculous! Im having trouble with my service and when I call the customer service line the robot lady wont connect me to an agent! I spent a ton of time trying to get through to someone with zero success! For my convenience... Really.

Wi-Fi was working fine its prepaid through Xfinity not the best but good enough for now. Then all I did was plugged a ethernet cable into my desktop and all of a sudden my internet stopped working and when I went to go turn it back on through my phone this is what I saw on my Wi-Fi page saying Network selection permanently disabled Network selection disabled no internet permanent. So I dont understand if its is it just Wi-Fi and I cant have you through that or I dont know I started a chat with support and they told me I would have to wait till 8:00 in the morning to call the prepaid people basically Sol for the rest of the night unless I can figure it out. Pretty happy with the service and everything up until now especially since nobody can help me until 8:00 in the morning and it is going on 2:00 in the morning SMH. Also one thing I really dont get I purchased the prepaid at the store that yet I cant refill it at the Xfinity store. I also just found out though that I can go to Boost Mobile store and refill my prepaid Xfinity Internet now I ask you does that make any sense. So apparently I did figure it out that ethernet cable was bad makes sense I guess kind of so nothing against Xfinity but definitely weird

I just had to exchange my grandma’s old cable box for a new one and it took me less than 5 minutes. The service was fast, friendly, and efficient.

They were very nice gentlemen. Had me in and out in no time

Absolutely hate this location. Everytime I go here the employees are rude. I waited a half hour just to return a box for them to give me a receipt. This is something very simply the check in person could have done

Interesting how cable channels all pixelated for past month to point of making appt with technician…then as soon as I pay short time past due bill, ALL CABLE CHANNELS MIRACULOUSLY WORK. Not first time it’s happened, it is 5th time in past year…enough times to appear to be a pattern of behavior that should be ILLEGAL. Yes you clearly have ALL control. Shame on you for not working with us on services we NEVER use but can’t seem to unbundle. Just beyond horrible business practices. Full stop.

Great customer service and support i definitely recommend going to this xfinity store in particular

Pretty quick delivery with equipment, but had to install by myself. Afterwards, I had to call and have them send the signals, with my fingers crossed, hoping I did everything correct. Pretty slow internet service, with only 3 MGH. All and all I guess I had no problems.

Fast and friendly service. I appreciate them

Absolute worst cable company in the entire state of Michigan.

Dirk is awesome and very helpful and patient. If I could give him a hundred Stars I would but I guess they only go up to 10 so he gets 10 stars from me! Even called to make sure that I had my equipment set up correctly. I hope his boss sees this and knows that he is an awesome worker and will go out of his way to make his customers happy. Giant virtual hugs to Dirk.

If your thinking of going the cheap way around and purchasing the prepaided services.. Dont. Xfinty sales agents dont handle prepay so there is absolutely no technical support. I bought and paid for prepaid and two weeks later still no service. The lady on the phone just tell you to wait24 hrs. When asked for refund

Tadarius was very professional best servicer iv ever received

Very nice and efficient 👍

Im better than you for SOOO many reasons! attitude. It takes a lot for me to get places, and most of the people working here couldnt be bothered. Quite a lot like being on hold on their phone line. Lots and lots of tvs to keep the kids occupied while you TCB.

Never a good experience dealing with Comcast.

My wife received a brand new phone from this day Ifinity store. She got a great deal it was better than Boost Mobile.

The xfinity keeps charging is 150.00 dollars, and we pay on time every month. Its only supposed to be 70.00....please explain to me how this keeps happening .. otherwise we are going to be cancelling our subscription to this wifi. The wifi goes out all the time. Its DEFINITELY not even worth it.

They could have lowered my bill more than what they did. Will be shopping for a new internet service. Your prices are way to high.

James did an excellent job of taking care of us. We are moving and had to return equipment ect. He was genuine and pleasant!! Great job James for making this transaction easy for us

Always packed and not a lot to choose from.

Super friendly and helpful, also just easy to talk to. Dirk and Auciana we so quick to help me.

After days of the dealing with different people on the phone through their customer service and gettting my account totally messed up, William at the Xfinity store helped me get it all sorted out. I cant be more thankful to him. I walked in with so many problems and he took the time to explain to someone what had happened and to get me the best help he could. I was ready to be done with xfinity because of all the misleading and the lies that had been told to me. But now i am satisfied and will just warn anyone if you are having issues with customer service on the phone please go into the store before completely writing off Xfinity. Hope this helps someone. 🙂

You would think after all the negative reviews they would do something to better their business. BOYCOTT folks this company is horrible! We used them for nearly 20 YEARS called a month before closing to set up disconnect was told I would be owed a credit because we pay a month ahead for this service. After following all their rules and driving an hour out of my way to drop off equipment I still got a bill because they said I didnt cancel soon enough. DONT GIVE THIS COMPANY YOUR $$

Its ok but the company is terrible

Waited longer than expected even though only 3 customers were getting waited on. Some sales people looked like they were doing next to nothing. And would have little conversations amongst themselves while I continued to wait until someone was in “the mood” to wait on me and do a little work. After all, they don’t want to over exert themselves!Once waited on (after 15 min of feeling invisible) the guy that helped me was pretty quick and easy as I picked up new cable equipment. He wrote down a phone number for me to call when setting up my equipment. BTW that number ended up being a wrong number! Holy Cow-come on!! WE CAN DO BETTER XFINITY COMCAST!!!! Just sayin . . .

Rude women came and yelled excuse me walking in front of everyone

I cant stand going to this location. They waste a lot of my time. I wish they were more knowledgeable and efficient. Plus the services cost too much. Im currently looking for another provider along with a firestick or smart TV to curb cost. I even considered a antenna For local channels.I dont like calling to trouble shoot either. I always get a foreign speaking person I cant understand which also gets me frustrated and I feel unaccomplished after the call. And I later hang up with the same issues I originally called about.Press 1 for ENGLISH is a joke !

Felt a little rushed through, but my questions were answered.

This place is is horrible I tried to get a phone hooked up through them they sent it to me in a week I got it two days later it still wasnt hooked up and they kept telling me 45 minutes I talked to nine people in one day and its still not hooked up

Their customer service skills are beyond ratings. They are patience with you. They explain every detail to you. I havent experienced a rude employee @the Xfinity place on Miller Rd. as of yet. I love going in there. Thanks Xfinity for the great customer service.

Very helpful & friendly. Best experience Ive had in the office.

Good customer service 👍🏽

Trying to work from home the internet keeps going out. Been told maulitple times it will be up shortly and keeps dropping again. Been told the is no estimated time frame. Customer service said he has no details on anything. Trying to schedule zoom calls is a nightmare with them.

Today I had a very bad experience at the Xfinity store on Miller Rd in Flint, Michigan. I have needed a new phone for quite some time. Today, I had finally got a break and actually had an opportunity to go to the xfinity store. I was thrilled that I was finally going to be able to get a new phone. So I made an appointment and went to the store. When I arrived the employees were very rude and seemed irritated that I was there. When someone finally got to me they told me that they were unable to let me buy a new phone because my wife, who is the primary account holder was not present. I told them I was an authorized user on the account. The employee stated he didn’t care that there was nothing he could do to help me. This did not make sense to me, so I stepped outside the store and called xfinity mobile to verify that I was an authorized user and to ask if I was allowed to buy a new phone at one of their stores. The representative on the phone was very friendly and helpful. He assured me that I was an authorized user and that I could make a purchase or do anything I needed to at the store. I went back into the store and told them what the representative from Xfnity mobile had told me. The greeter stated she did not care that they would not allow me to purchase a phone without the primary account holder present. I asked to speak with a manager to try to resolve this issue and she refused to get one. I left the store and called xfinity mobile back. I was able to speak with a representative on the phone who was able to order a phone for me. However the whole experience at the store was very frustration and did not seem right to me. The way the staff treated me was very unprofessional and very rude. I will not be going back to this store and I will make sure to let everyone know about the horrible service there.

Nice people that work their never had any issues

My experience here was a good one, helpful staff, and quick service.

When they put my system in last august I got a home phone and it was no line set up for the phone. Can’t use it but I’m paying for it. When you call you can’t talk to a real person. They also told me to check before August of 2020 to keep or to get A better plan. Good luck!!!!! We need a store we can talk to a real person in the Lansing mi area.

Comcast is the worst!!!! They were charging me for equipment that I didnt ever have on auto pay for months on end for something I never had in the first place. After many hours on the phone they finally admitted that I didnt have the equipment but would not credit my account! I promptly canceled all my Comcast services and they had they nerve to send me a bill and tell me I owe them $50! I will never pay this bill on the principle alone and will tell everyone that Xfinity/Comcast is the biggest rip off in the media game ...... sad part of all this is they have a monopoly in my area and I have no other high speed internet options.... thank God for unlimited Verizon data!Ps I was with Charter/spectrum before I moved and it was fabulous!

Veey helpful with getting me a new box

Very busy..xfinity needs more than one place to.do business

Dirk was a pleasure to work with. The Xfinity Mobile promotion was a great deal.

Great customer service and a wonderful help

They were fast And informative. They had what I needed and I was out within 10 minutes.

Great customer service

Still dont like the prices but the people there are great.Very friendly and helpful.

Obviously with my kids being virtual due to COVID19, we depends on our internet everyday. The quality is super poor. And we pay over $100 a month for the best connections. Multiple times a day our internet crashes and my children miss their class. Cant wait to switch a service that is more reliable. Dont recommend xfinity to anyone!!

Fast service, helpful and courteous staff, clean and organized. In and out in 5 minutes when exchanging equipment, couldnt have been smoother.

Very pleasant courteous customer service

Fast service clean bathroom

A current customer just trying to get cable installed at mothers house but we need new cable lines run to the house so we can use the service. Called Miller road brick and mortar store and representative said call the 1-800 number then swiftly hung up. Been on the phone for days getting automated messages. How darn difficult is it when weve already paid and have the box. It is beyond frustrating.

First off im going to start with this, every single review that has over 3 stars are fakes or work for one of the branches, as they hire they tell the new employees to leave good reviews, this is a conflict of interest and they should have charges brought against them. Im not going to go on a rant ill just say I cant wait for starlink!!!! They are in beta and already pushing better stats then Comcast at half the cost of comcast!!!!! I cant wait to hear how all these cable companies go under and file bankruptcy!!!! Hopefully a couple or something hangs themselves or does a brain mural in one of the offices also.

Fast friendly service.

GREAT SERVICE ! A+

Very good customer service, Jamonte was amazing, a wealth of knowledge, and kind.

No customer service at all. My coaxial wire caught on fire on the side of my house 5 days ago and they havent been out yet after me contacting them three times.

It makes no sense that we spend this much money for service but cant get a live agent on the telephone!!! The Xfinity assistant is worthless as well!! This is totally ridiculous. One star is too much!

Always good, and good service.

Quick and easy. Got changes I needed made done. The guy was very helpful and friendly.

Pay your bill only here. Call customer service for all other needs

I’ve been with xfinity for SEVEN years. They are thee most expensive internet. INTERNET ALONE SHOULDNT BE 100$ For LIMITED WIFI. I can’t wait to move. Hopefully they will have other internet providers available. I just got a 50 dollar charge on top of my 100 internet bill. $10 for every 50gb you go over. RIDICULOUS. Scam.

Starting price 158.00. After 1 month 170.00. They said I got the wrong price. Price keeps going up.

Salesman knew what he was doing.

I will never go there again they are the worst

Was having some difficulties setting up my account online so i went into the Miller Rd store.Thats where i met Lillian, one of the most helpful and genuine people i have met in a long time She set me up, explained everything to a T and sent me on my very marry way. Heck for a second I even thought about working for the company because the establishment was clean and extremly welcoming. She jusy happen to make the in person experience worth it and I had to let others know. Thank you Lillian!