Great customer service. Megan was very professional and went above and beyond. I switched from Verizon to AT&T and she made sure that all 4 of my phones were set up and transferred properly. I Could not be happier and my bill for four lines is is 152 dollars cheaper than Verizon and after 24 hours I can tell I have better service that I had with AT&T. Thank you

Activate prepaid hotspot online. has issue with the simcard . was send by the online prep to this locationto resolve . ..DONOT SOlVED THE PROBLEM was treat RUDE, UNHUMAN to deal tothe PUBLIC... NOTICE. NOTiCE. was ask for driverlicence . which absurd... Prepaid... NOTICE AGAINif my identification got the wrong hand . i am filecomplain to the city flint township law enforcement.

Was nice to get a new phone and have help getting it. The sales lady (Jennifer) was very good in getting my issues taken care of. I thought I might have had some other issues with the bill, but I was assured by Jennifer that they would do their best to have it taken care of. She even called me back to reassure me that she would keep an eye on my account . I had also ordered internet (WIFI) from them and it was put in today, and everything worked out well also, very nice and friendly installer as well. After today I was quite pleased and relieved for the services. If your able and looking for a new service and phone check out the AT&T Store on Miller Rd. In Flint. Thank you. 😊

We are very happy with this store and our sales person. Her name is Jennifer Rodriguez. She is knowledgeable, patient and courteous.

Jennifer is the best rep I have ever had the pleasure of working with at this location. She was very patient and kind. It took an hour for us to get my voicemail back working. Thanks again Jennifer! You will definitely be my go to rep for future purchases.

Michelle Tibor was excellent with customer service at the Miller Rd office in Flint.. Helping me choose 2 phones for my family, she did not give up when given a few bumps in the road, she stayed late after her shift, and gave me her business card said I could call or stop in anytime!!! Awesome employee!!! She is a keeper!!

We had the rudest person wait on us at this ATT store. Michelle T. Was our person, it wasnt what she said but how she said it. Her body language and cold one word answers were a turn-off. She talked to my husband as if he was a child when she explained the restocking fee. I know working with the public can be hard but you cannot treat all of your customers as a waste of time. Once my husband purchased his phone, she tried to warm up by making a joke. I was interested in buying a very expensive Galaxy phone but after her poor customer services, Im going to another ATT store or Bestbuy.

Megan was the sales associate I worked with. I came in for an upgrade, as I was eligible for one.She explained any questions I had for her throughout the entire visit, in a professional manner and was thorough with her responses.Ive been with AT&T for nearly a decade and out of all the AT&T employees Ive dealt with, whether a sales associate or customer support, she was the first to help me actually save on my monthly bill. Turns out, as a veteran, I am entitled to a 25% discount on my bill. For her to state that and help me lower my bill, even after getting an upgraded phone, is amazing.I would rate her service 10/10. On top of that, shes been with AT&T for less than a year and a half, compared to some sales reps Ive dealt with in the past who had 10+ years of experience, she outranks them tremendously.

As someone who tends to not trust sales people and gets general anxiety when switching phone carriers due to past issues, Megan at the Flint store made the process very simple. Granted we had some issues switching off our old carrier, Megan was very patient with us and gave excellent customer service. She helped us get what we wanted, get a better plan, and help set up some discounts we had. Made the struggle of leaving one carrier for AT&T enjoyable. Would 100% come back to this location and purchase from Megan again.

So, I went in to just ask a question about a scam text message saying that I won 2nd place in some AT&T contest.Laurel took care of that and then she totally hooked me up with a sweet new tablet and a new unlimited 5G plan for well less than I was currently paying including the new tablet! How cool was that!She is so knowledgeable and such a sweetheart! The best costumer service ever! Thanks so much Laurel for your outstanding service! You deserve a promotion and a big raise!

Megan was amazing. Whole experience was amazing. Completely made my day. I will be only dealing with this store for my service. Very best experience after dealing with some really awful service. Oh and the store was super clean. Bonus.

Thank you for all your help in setting up Harlow new phone.

Stopped in the store to get options on a new work phone upgrade as mine was hardly usable. Cathy showed me different options and helped me find the right phone for my needs. She understood I was on a tight schedule and worked very hard to get my new phone up and running. I feel she went above and beyond to be sure I was happy with the new 1 and keep me on schedule. Thank you Cathy! I will be using this store for future needs.

I went to the store to purchase internet for my house. Tori, the sales person, was very pleasant, and efficient. She tried to sell me another service beside internet which I declined. It was a soft sell that did not make me uncomfortable, like other stores, and if in the future, I want to add such service, I can do it at anytime.I did not have to wait much for her to take care of me, and the installation will be done in a week.The printout of my bill was clear, color coded, so I can understand what is billed and when. I like that.So, next week, I will continue sharing the quality of the service when AT&T comes to connect the internet to my house.

Great customer service. Steve took time to explain the different phones and their capabilities. He did not rush me, and I truly appreciate his service.Miller Road store, Flint, MI

Jennifer was amazing, very patient with all of my questions and very thorough. She set me up with everything I needed. She will be my go to person from now on! :)

Nathan was great to work with! Very knowledgeable

Even though this is a corporate store they continue to sell you plans with additions that you have the right to remove from your plan, they dont tell you this so they can sell you a more expensive plan with options you will never use. They tried to sell my wife a Samsung A52 phone telling her its the newest and best phone. This is not true, the A52 is a far lesser phone than the S21 5G. They didnt want my wife trading in her phone and receive the $700 credit towards the s21 5G. Beware and do your homework before entering this location.

Megan was a great & helpful rep. I needed a new phone but I hadnt backed up my old phone. So she had to do a lot extra work to solve the problem. Was a great experience

They were not helpful at allClaimed they could not provide the information I needed. I went home and restarted my phone, and it worked fine.

My family and I recently went into the store to switch our providers . We were able to have Theo T. as our consultant . He was very kind and patient throughout the whole ordeal. We also were able to meet Justin who worked great with all staff in store ! Theo and Justin’s patience’s and problem solving skills helped keep me and my family excited and patient as well ! Thank you for all of your wonderful help !

Great customer service! Got everything from my 8 active transferred to my 21 Ultra with no issues.

Carl was amazing. He spent so much time with us going over everything. He wasnt pushy didnt try to make us do anything. He listened to all of our needs and went above and beyond. Even Matt the Asst. manager was very helpful.

It took them awhile but they figured out my problem between my phone and TV so lets see how long it takes before it messed it up again

Jennifer is the sale person who helped us. Her customer service was excellent- answered all questions- let me talk ☺ - the whole store in general was nice relaxing not strained- I would go back and recommend this store.

Extremely happy with our new phones. And most of all our service. Definitely going to this store over any other one in the area Jennifer was amazing. Her and her manager worked together very well to make sure we got every credit we could take advantage of and every deal. And we actually left with a few more discounts than we thought possible very very excited and so is everyone on our plan

Not very helpful staff. They were kind and professional, but wouldnt work with me to fix an issue I had at another AT&T. The Burton location was pleased to assist me. Will not be returning here.

AT&T flint michigan manager Matthew and team made my elderly mother cry.I sent her over to get her device unlocked after paying it off. She went in and was turned away and sent to a website... no assistance... no direction... Carl made her feel stupid for even asking and was very rude. So she left and told me the story I hit the website and got the code but it required pulling the sim card out. Thats not something my mother can do or is comfortable with she does get intimidated by tech. she also didnt have the tool.. I asked her to go back. So she did thinking it was best. Carl was rude and so I asked her to go directly to the manager matt... dont know his last name as he refused to share it or give his card... he refused to assist her at first, I told my mother on the phone it was part of his job to help her. Wireless service and technical assistance is part of the bill we pay.They told her the same thing,, they cant assist... i told her I would call the store its their job to help and Id tell them how to do it if they refused. Apparently my mother had me on speaker and telling Matt that it was part of his job offended him. He told his team not to help my mother because I offended him.Ill tell you now after decades as a manager you should always check your ego.. the work place has no space for hot heads.. I called the store and was put on hold long enough that my mother left because it was closing time, she was upset, and called my wife crying I was still on hold. Matt eventually answered and said he would not service us as I was rude and offensive... he refused to talk to me until I told him we need to have a conversation... go on att corporate, listen to your recorded line... I was the voice of service and reason... by the end of the conversation Matt said he could help and was sorry for the miscommunication that took place...Called loyalty. Got a case number and escalation. But no resolution, just a promise it would be looked into and an apology from the nice woman on the phone who listened but in no way had anything to do with what happened.But I feel everyone needs to know how poorly att in flint on Miller road treat elderly customers who need assistance.I encourage anyone who reads these comments and posts to reach out for more details. Ill be sharing on all of my platforms. Mathew and Att treatment of the elderly is nothing short of disgusting. Its been almost two weeks since the incident and I cant get a call back or response. Shameful.Update. I live out of state. Have tried calling your store dozens of times... Even half a dozen today to speak with Shelly... Just a fast busy tone. And you can guarantee my mother will never set foot inside such a disrespectful business again... Waiting for my last bill so I can cut all ties.

Easy to use self-pay machine, just remember your account number.

Much depends on the employee your get that day.

The staff at this location is very well trained in all things AT&T! Don’t waste your time ordering online or over the phone, just stop in the store and work with the experts! Jen is amazing! Felt like she and I were working together to find the best solution for me and my family rather than just being a pushy sales person! She has won my business for life! The rest of the staff was awesome too, management made sure to swing by our table and check in on everything. The staff were all super friendly and made it feel like a casual comfortable environment. Thanks Jen for an awesome experience, I will be recommending family and friends to visit this store! :-)

Sales staff was extremely helpful and not at all pushy! Marla was very knowledgeable and helped me find exactly what I needed. For the customer service alone, I would definitely recommend this AT&T 👍

Good experience upgrading and transitioning to a new phone.

Jennifer was super helpful when I came into the store today. She greeted me with a smile as soon as I walked in. I wanted to get an upgrade and she explained all the phones to me and the differences, to find which one was best for me. When we sat down to go over everything, she made nice conversation and ended up helping us out with other things than just the phone upgrade. She was awesome!

Very unprofessional, and rude.I initiated an order on 04/01/2020. Order processed for an upgrade, payment initiated with my bank.Received an email stating that I would be notified by email or text when order was ready for curbside pick-up.There are two phone numbers, and an email address associated with this account.The next morning, today, I called the store because I hadnt heard anything. I was told that the order was canceled because they didnt have a contact number on file. I received a text, and email regarding the order going through last night so I hardly believe that they didnt have a way of contacting me if there was an issue with the order.The csa stated that they sent an email. They did not send an email stating any of the above.I am quite disappointed. Was instructed to go online and begin another order. If you canceled it, I dont understand why you cant help with pushing it through via phone.Completely unprofessional, and now the phone I chose is not available.Would never shop at this location. I never leave bad reviews, but the way this entire thing went down...I had to do so.

Had to replace an iPhone. Made an appointment and when we arrived we were immediately greeted and directed to Jennifer. She was extremely pleasant and asked all the questions to find out our needs. Once the new phone was selected she took the time to set everything up for us and made sure we were comfortable with how everything worked. Very pleased with the service here! Thanks Jennifer!

Updated I stopped by for help with my hassle free returns nightmare. It was not resolved that day but I really appreciate the time and effort Jeremy put into trying to help me. He is the only person who works for at&t that actally listened and took the time to at least try resolve my problem. I am not sure what he did but yesterday I got a call from at&t that they found my returned phone and returned my account to how it was before I ordered the phone online. Jeremy thank you for your time and superior service!

I worked with an associate named Mike and he was wonderful. So friendly and helpful. Set me up with AT&T cable and internet.

Horrible customer service, tried returning device that didn’t work . Was told I had to pay restocking fee and it hasn’t even been 24 hours .

Gerardo was very helpful and attentive. It was a very pleasant experience. Thank you!

The experience was one of the best I have ever had in such a setting. We were immediately helped upon entry to the store, and were immensely satisfied when we left. It was refreshing to have such a personable staff that genuinely wanted to meet our needs swiftly.

Its a pain when u go there to pay ur bill, when ur bill hasnt come yet

The lady who help me was very helpful went out of her way making sure I was happy with my new phone.

The staff were very helpful and your Business was willing to have me as a customer when Sprint was not. I am very thankful for your help and for your services. I like the phone and am satisfied with the service.

I went into the store with a business account issue that I was having a hard time getting resolved. Matt and Steve took great care of me and provided top notch customer service!

Great service all the way around

They were very helpful. Fast service.

This was not a pleasant experience for me in the least. Associate was not at all understandng but rather argumentative and disrespectful. I needed help and was laughed at when he was able to do what I could not. Not senior friendly. Will not return.

Excellent and knowledgeable staff. Fast service. Highly recommend! Thank you!

Went in to ask for help with a phone insurance claim.Was literally handed a pamphlet and told to go to a .com site.I feel that a customer rep should have went through it with me.

Mike was amazing and did a great job to help me upgrade my phone and switch my old phone over to my daughter he was friendly and patient with me and her while we went through the process I will definitely be going back again!!!!!!

Ally T. Is amazing and took very good care of us when switching from comcast

Fantastic customer with relation to our cell phone service account. The manager Shelly went above and beyond addressing the problem we were having with our previous insurance claims as well. We are very thankful for the help we received!

Staff was very helpful. Answered all my questions and took care of what I needed. I highly recommend this staff!

Im indifferent about my recent experiences. I felt like my customer loyalty in the location hadnt been of value. I will say the guy who put my screen protector did do a good job with that but in ways made it seem like he was more into sales. I did get the chance to speak with a manager who was a guy who had been there a few years. The manager seems like he has potential to do great things if he should chose.

I Left T Mobile for better service and Im getting worse when I leave my WIFI at home Im unable to use my phone It says 911 calls only .I wish I hadnt come to You all .I have talked with someone twice on the phone went back to the store on Miller road and Owosso nothing its been so bad Im going to go back to T Mobil.

Jennifer R. is the epitome of customer service. She is very knowledgeable and understood how to solve our multiple line phone issues and simplified the process for us. Great experience and I highly recommend.

I would like to thank Shelly and Bill for going above and beyond by helping me with my phone. My new iPhone kept turning off on its own and sometimes wouldn’t turn back on (phone had no water or physical damage). Which caused me to lose business and money....I contacted apple and I was told to come to the store (1.15hr drive) ...they clear my phone only for it to do the same thing on the drive back to flint.....I call apple back and they tell me I can go to Best Buy in flint for my issue (which option wasn’t given the first time) to have it cleared and reinstalled and if it didn’t work to get a new phone.....that’s what the apple rep told me....the Best Buy rep does the same thing they did at apple and it didn’t work and told me I can get another phone but it will take 2 weeks .....which doesn’t work for me or my business ....me thinking this is a business account and service should be a little better but it wasn’t ....he lets me know I can drive back to apple and get another phone now (another 1.15hr drive ) at this point I’m frustrated and upset with having to go back-and-forth so I call apple again and they say come there and get another phone (1.15hr drive) or I can buy another phone (over $1,000.00) and be reimbursed when they received my phone .....at this point I tell the apple rep I want nothing to do with apple or there products anymore and I’m going to Att to cancel my service......that’s when sales rep Bill and store manager Shelly tell me to sit tight it will be taken care of and it was ......my phone problem were taken of and because I was so pleased with the customer service I upgraded my Apple Watch.......special thanks to Shelly and Bill‼️

This is my go to store even though there is a store 7 miles closer. They always answer my questions and make sure you understand. They work quickly in assisting you, the person that checks you in frequently updates you on the spot your in and how soon it could be for someone to help you. Overall the best store I have been too

I was helped by bill and Shelly. I couldn’t be happier with the service I received. I will honestly only go to this store for any of my phone/home internet needs. Bill was very knowledgeable and Shelly was so kind and made me feel so welcome which isn’t very common when you go in a phone store. Thank you Shelly for making my experience at at&t so enjoyable 😁

One week ago today I vistaed your store on miller rd in flint Michigan to purchase a new phone. I was greeted with a Smiling face belonging to Tori who would be working with me . Tori was very informative and patient with us as I really didn’t know which way to go on phones. I was really upset with the I phone I had and didn’t plan on keeping that brand . I purchased a Samsung Galaxy.Tori made my experience in your store a pleasant one. I decided after one week that the Samsung was not for me so back to your store I went . Long story short I had the pleasure of getting to work with your SA Monet not only was she very pleasant and informative she made the experience of returning and purchasing a different phone very easy . Terrell the manager stopped by to ensure all was well . AT&T should he so lucky to have a store full Sales Associates like these 3 . They were so upbeat patient and informative and actually happy to help you . Great experience all around. I will definitely recommend your place of Business ......Susan

I recently purchased a new phone and went in today to turn in my old phone for a credit. I was 2nd in line to be served. I worked with Myra and was treated very good. She was able to take care of my situation without any trouble. I highly recommend the Miller Road AT&T for all your needs.

They helped my lower my bill, filled me in on great deals and discounts that I could utilize, helped me get my wife a new phone and on to my plan in a rather timely manner. These people are the friendliest people Ive met in my eight years of having service through AT&T. Ten times out of ten I would recommend this store over all that Ive been to.

Terrible customer service. Bunch of racist, cold-hearted, snotty people who didn’t help me and my mom when we was in distress trying to get her phone replaced. They showed no concern, acting like I was doing something crooked when I had all the information of my mother. She was ill and her phone completely shut off, had to be replaced by me, I had all her info, still didn’t help or even try. You think someone is untrustworthy when your just as crooked. Have a heart sometimes! I went to another ATT store in Burton and they were awesome, went far and beyond to help me. Stay away from this store, if they can’t sell you anything, they don’t want to deal with you nor help you.

They are really good and fast they helped me get into a iPhone 6s and I like the way they helped each other

Manager Shelly knows what it means to provide outstanding customer service, that’s why I recommend this location highly!

Very good service from the store manager. Went above and beyond even calling retail support team. Very satisfied and GREAT store managers

No help on item I needed. They wanted to sell me a phone. Gave up went home.

Web sight said they open at 10am, on the door it said not till 11am. Had to waist my time. Not very happy! Waiting for the store to open, I can see why their is no parking close for customers, your employees park 1st row out from the building . Customers are their to spend money, that pays the employees wages, they should be treated better.

Sooo pleased with my service today. The guys really helped me out. I was there for almost two hours and Mike helped me out in every way he could to get all my data off my old device. Very patient. Friendly environment.

Whenever I need a physical person to help out they are always there and helpful.

The first time I went there because I could not make or receive calls. Employee replaced the Sims card . That corrected the problem

Excellent staff! The managers are top notch.

My experince was great. I would recommend to anyon .

To slow takes to long

Went to get a charger cord ... once I had a technician it went really good ... they need more employees especially around the holidays ... I waited over 20 minutes to see technician. ... greeted at the door ... 3 staff isnt enough

This place is a joke. There were 2 employees not doing anything just standing around. I waited 30 minutes and left. They show no interest in helping customers only look to sell. I would recommend going anywhere but here to get a phone. I’m going to just figure out my billing issue on my own.

I went in for a service, They got me to sign up 😀! Recommend ++

Clean store. Well run. Willing to stay after close to complete the service. Good job guys and girls.

Amazing service! Super friendly and helpful staff they go above and beyond with customer service! I never go anywhere else.

Miller rd store has the best customer service, hands down

If I could give 0 stars I would. How do you tell a soon to be customer that they can get high speed internet, but fail to tell them they need to be within 1500ft? We waited 3 weeks for the internet to be hooked up and for what nothing. Now we have to hurry and find somewhere else that will take us. Mind you I dont have this kind of time to waste, I need the internet for schooling. Which starts next week. Thanks.

Great customer serviceExcellent attitudeDeserves a raise in pay

Jennifer was an Excellent and very patient customer representative! Thank you!

I was blatantly lied to with AT&T On getting my old phone number ported to the new phone I received with At&T and transferring my cell service with them? And the customer representative at the store was rude and of no help even though that is what I was told to do in getting a new SIM card there and submitting in my old phone number.

The purpose of my visit was to pick up a new SIM card for a phone I didnt have with me at the time, but was on the account. The sales associate said I couldnt leave the store with the SIM card because activating SIM cards on the website doesnt work. So, I left the store without the SIM, walked to my car, called ATT from the stores parking lot and they shipped one out to me.Im very familiar with phone changes, SIM card changes, etc., and know I was being sold a line of **** by the sales associate. Ive activated new SIM cards many times online through the ATT website and never had a problem doing so.The sales associate trashed ATTs own online services in the process of wasting my time and providing horrible customer service. Why would a sales associate talk trash about their own employer? Does the sales associate earn a commission for installing the SIM and no commission if the product is given to the customer? Is this store policy? This cant be ATT policy because the company happily shipped me a SIM at no charge.

This star is absolutely horrible oh, dont go there I have a friend who has AT&T phone mobile service and he had ordered it through AT&T and they said Scentsy order that they couldnt help him with the single thing not even a question they wouldnt even let him ask a question because he ordered it from the main office! And you can tell that these people are just out for money and dont care about you or your problems, I would never go there as a matter of fact as soon as I found that out I canceled my $5 a month internet service from AT&T even though I had nothing to do with the mobile service at all I was just so disgusted with AT&T and decided to pay $10 a month for Internet Essentials from Comcast they way out did AT&T on a scale of 1 to 10 one being the worst 10 being the best AT&T was more like a zero! Seriously these guys dont know if theyre talking about and theyre horrible people as far as being rude the least you could have said is look you didnt buy it from the store, the questions youre asking me might have to be taken up with Corporation because I not really sure how to handle your problem rather than turn his back walk away saying we dont answer questions when you buy from Corporation through mail order. Now thats just flat-out rude! That guy should have been fired we tried to talk to a supervisor and he wouldnt talk to us either.

Fast friendly store for all your electronic needs

Personal staff there was nice. What was difficult was having to deal with all of the corporate staff. In fact, there was not much the staff on location could really do that from there. I dont understand what the point of the store is then.

Great Service! Always very friendly staff!

Very kind staff and very knowledgeable. Definitely made the experience that much better!

Replaced my aging Galaxy 7.. Tori was very knowledgeable, answered all my questions and had great technical skills.

Very nice and helpful staff, especially Nathan! He went above and beyond when helping us today!

Short and sweet and effective. Two thumbs up!

Rob was very knowledgeable and empathetic with me for the length of time it took do to updates to their system that made his job harder than it needed be. Great job Rob, thank you.

Great place and Best people I ever dealt with, Thank you!!

Very helpful, good selection of cell phones And accessories.

They need faster computers but efficient

I love my service here! Price hasnt changed at all per agreement and they are always friendly.

This is the only At&t location I will go! Customer service is amazing!!