Ive been there twice with insurance claims with body damage and they were very nice. There was a little drama in the office but the work done on the vehicle was fantastic. Im going back for a cash paid service soon. I will see how im treated but I have faith in the company. I would recommend m.

Joe was great to work with! He went above and beyond to ensure customer satisfaction. The quality of work was fantastic and the front desk receptionist was very kind, friendly, engaging and helpful. If you need auto body work done in Flag I highly recommend Car Star.

Competition CARSTAR is amazing! These guys will jump through hoops to make a customer happy and have no problem matching a guests urgency with any situation. Joe down there really seems to CARE about his customers and really values their experience and time! Would recommend to anyone 10/10 times!

Best place in town, hands down. I have taken my vehicle here several times over the years. They have ALWAYS been so helpful and fast. This last time the insurance wasnt being very pleasant and they even advacates for me. I felt very cared for and knew they had my best interest. I really cant say enough wonderful things about their work, staff and overall values. I am very thankful for them!!

Took my car into the shop after it was hit on the front end. At first I had a good feeling about the shop as far as the text messages and updates online as to the status of the vehicle. On the day my vehicle was supposed to be ready I called around 11am and was told they were waiting on a part and they would let me know when it was ready, which I never received a phone call for. I had to call them myself and ask, to which I was told it was ready about a week later. After inspection of the vehicle the body work was great and a new front bumper was replaced. After taking the vehicle home I realized they had not installed a front grille on the vehicle and just installed the clip to hold the grille. I called Joe and he said he would get it taken care of and call me. Once again never received a call and had to call them to find out the status. This went on for almost two months until a different shop supervisor took over and actually got the part ordered and installed. But if it wasnt for ME bugging them I would still be driving around without a grille. Shop supervisor Joe is not one I would recommend doing work with.

Carstar really cares about their customers and it shows. I didn’t actually end up having work done because insurance will be totaling my car, but I’m very impressed with how Jeff sat down with us and talked us through the insurance and repair process. Definitely take your car here over other places in town!

Professional kind efficient top notch company! Karen Stanley goes above and beyond for you. I will recommend this company to anyone and everyone. They have a loyal customer for life! Thank You Jeff and Karen Stanley!

Quality of work was perfect, staff was friendly and they handled.everything for me from insurance to rental car. Sent daily emails with progress updates as well. Also sent my car back to me in better condition than I dropped it off in. Would definitely use them in the future.

I would definitely recommend CARSTAR Flagstaff. The staff is friendly, knowledgeable and helpful. The work that was done on my car was completed in a timely manner and the paint work match to perfection. Thank you for making an otherwise horrible event into a pleasant experience.

I highly recommend this Auto body shop. They are kind & courteous with with great rates and wasted no time in fixing my car. 5 stars!

Carstar has done body work on a few of my cars over the years, I recently had them paint a motorcycle tank for me. Their workmanship and quality is unmatched in the area. I would highly reccomend them to anyone looking for top notch body work.

These guys are amazing. Our cars looks like brand new after a couple accidents left it with a banged in door and damage to the front that did hell on its computer systems and front camerasThe staff were amazing and friendly, start to finish; even letting me grab something that Id forgotten to get out of the car when we dropped it off after itd been taken into the back.And when we couldnt make the 5 oclock close time because of work, one of their guys was awesome enough to wait around to help us get everything sorted so we could pick it up the day it was readyNot to mention when we picked it up, the inside was cleaner than it had been since we bought it, a very nice surprisetl;dr If youre looking for somewhere to get your car fixed, come here

I have been taken care of here at Carstar twice and they took great care of me. They were quick at giving me a quote and for the repairs too. Thanks guys!

I came to them with first time having to do an insurance claim repair. They were very helpful every step of the process, and were good at keeping me up to date on the progress

Great experience here getting my boat and jet ski trailer bearings done and some work on my cars. Matt has integrity and was great to work with. Thanks!

GREAT repair job! Calvin got my friend and I out of a bind with our rear bumper, which was sagging - got us a quick, easy fix to ensure we could keep going on the road. Everyone there was so polite, helpful and communicative. Highly recommend!PS - say “hi” to Winnie if you see her there!

I just picked up my truck today after they finished collision repair on it and it looks great! They did a great job on it, and I feel like they went above and beyond after completing the work they test drove it and found an issue with the alignment, so they worked with my insurance company and had additional repairs approved and fixed that issue. I was very pleased with their work. The only reason I am not giving 5 stars is their communication REALLY needs improvement, I didnt get any updates from them unless I called several times and updates from what my insurance company was giving me.

The staff was very friendly and helpful when I came in for my appraisal. Im excited to see how to repair turns out. They have an impressively large fish tank in there waiting room and it was fun to watch the fish while I was waiting for my turn. The paperwork was easy to fill out and was slightly briefer than other body shops Ive been to.

Great service! They got me in quick and got my car fixed at a reasonable price. I highly recommend these guys for car repairs!

Wasted our time. Booked our vehicle here to get insurance work done and brought it in right on schedule just to find out they never even contacted the insurance for approval to work on our car

Joe the manger was rude when I called and requested a complimentary loaner car due to being given the run-around for a month. He then stated he was friends with my boss and intended to have me fired from my job if I made negative reviews. I Took my vehicle to a more reputable shop, and left a one star review. Run, dont walk, anywhere else.

Excellent service. I have had two cars hit me in Flagstaff and they have done the repair work both times. They send pictures with updates and have very friendly staff. It takes a while to get your car back, but I was pleased with the outcome.

Great service and had the car done a day before expected date. they keep you updated with texts and handled all the business with my insurance company and rental car.

I went to Car Star after a car pulled my bumper off trying to park in front of me. I live in Las Vegas and they put my bumper back on that day which was important since I needed to get back for work. Car Star was very professional, gave me a ride back to the hotel where I was staying and picked me up once my car was ready. Thank you for being prompt, professional and honest.

Jeff, Matt and the staff are amazing! Absolute best in town. Just had my vehicle repaired in March of 2016. They texted pics of the progress daily, continually kept me in the loop and my truck was done before their promise date. To top it off, it was detailed and delivered back to me in better condition than when I left it (not to mention where someone backed into me was fixed perfectly). I 100% recommend you call these guys for any body repair or painting done!

I have lived in Flagstaff over 50 years and have dealt with other body shops in town but Competition Collision Ken Stanley and now renamed Competition Auto Center with Jeff the son and his business partner Matt Frederick, have nothing but the best courtesy, professionalism and quality of work expected by me. If in need of auto body work, give them an opportunity to serve you. You wont be disappointed trust me.

Tori and Calvin did a great job of getting the mirror on my vehicle fixed. At first I was overcharged for the labor and did not think anything of it but I got a call a few days later so that they could refund me the money. They could have taken advantage of me without me ever knowing but they took the high road. Thanks guys!

Calvin did a great job on working with the insurance agent to keep my car from being totaled; Tori did great keeping me informed of scheduling and progress reports. The only thing that kept them from a full 5 stars is when the gave me my car back, the rear door was not adjusted right, causing the whole top half to stick out a 1/2 inch. They did however get it right back in fixing the problem.Robert Lund

Shop did a great job with the repair and they completed the job faster than expected. Cost wasnt cheap, but we dont feel ripped off, either. Only complaint would be: At time of pick-up, they charged us 3% additional for using a credit card. First time wed ever seen this. Really disappointed, especially with no warning. Would have been nice to know this ahead of time.

Unfortunately this the third time my car has been in an accident. Ive brought it to Competition CARSTAR each time because of their excellent and fast service. I recommend them to anyone that needs bodywork.

Very disappointed in the customer service. Front counter lady is great. Over spray on my car and mirror.

Thanks to the crew at Carstar for doing great work on my vehicle. They were professional in their repair service and prompt in the responses to claims. They were true to their word on getting my vehicle done when they said they would. Thanks again!

Jeff and his crew have always taken great care of us. I also like that theyre always working to find new and innovative ways to do things better and improve the customer experience.

Fixed majority of damage well but got my truck back has scratches everywhere and they still missed some vedy obvious spots. Well i paid my deductible and they gave my truck back only to send me a message 8 hours later to tell me that I owed them 516 bucks more for extra parts they purchased without consent from my insurance. Had they sent the quote to my insurance prior to working on my vehicle then they would have known

Run, not walk, away from this place. Our daughter is a student at NAU and I live 800 miles away. She needed basic repairs to her fender and bumper. They performed the original repairs that did not hold. The fender disconnected THREE different times after the repairs and they claim they are waiting for standard parts that should have been installed the first time. TERRIBLE communication, inept workmanship and nothing but the runaround and the car is still not fixed. Go anywhere but this place! Read the most recent reviews for yourself.

The work took longer than they said and then when I came to pay they wouof not take a check and made me feel like a criminal in the process. No where in there store or on the paperwork does it say no checks. They also scratched my car and did a lousy job washing it! Not happy

Car has been in the shop three weeks for front bumper repair. No updates. Im calling them today and no one is answering the phone. When I have been able to get a hold of them, they act as if they are too busy. Ill never do business with them again.

These people are the WORST!All I needed was a little bit of body work and a new tail light (1 week max) and it is now on week 3, with still no sign of being done.These people are unprofessional and quick to take advantage of college students so heads up.

I was referred here as they are a partner with ESurance after an accident. The work was good although it took a bit longer than I would have expected. No issues with the repair. They did go the extra mile on an issue after the repair. I had a custom license plate frame that was damaged in the accident which was lost (probably because it was bent). When they called to follow up on the repair I mentioned it, and they actually went to the trouble of ordering a new one for me.

Great people to have taking care of your vehicle

Got my car repair here after an accident. They repair car ok but they forgot one part, just a little part but been waiting for 3 weeks to fix. They order they wrong the 1st time i came here .

I was recommended to take my car to Competition CarStar in Flagstaff after being hit by an elk because they were in my insurance network. CarStar gave very little updates while my car was being fixed. I had to call each week for an update. After getting my car back, I noticed that, when driving over 40 mph, it sounded as if the window was rolled slightly down. I mentioned this to them and took the car back; they said it was probably just the window seal. I ended up taking it back again a week later because the noise continued. They drove it around, found the spot, and massaged the seal. It sounded slightly better, but the noise was still there. I was tired of taking my car back.All in all, it took them over a month to complete the service with little updates. They didnt even walk me through what had been replaced or any issues they had found, just handed me the paper that outlined their work. When I pushed to find out why it had taken so long, they told me that they are required to use a parts-sourcing service through my insurance and that this service had sourced parts that were out of stock that they had to wait to be restocked and delivered. This, compounded with the holidays, was what made it take so long. If this had been communicated throughout the process, I may have been more understanding to the time it was taking, but having no information made me very frustrated on top of the job not being completed successfully.Matt did provide his cell number and that did help. And they were open to providing extra service when I had these follow-up issues, but it was only mitigating the frustration I had already endured the month prior.This Saturday, the seal on my drivers door window came off and jammed the window, causing it to come off its track. I was unable to roll it up or down. I wanted to take it back to Competition CarStar because, I suspect, that was the seal that was making the noise that they did not correct. But theyre closed over the weekend and, with a forecast of over a foot of snow to come Sunday night, I wanted to get it fixed that weekend. So I took it to 7-Day Auto in Flagstaff, where they had to completely re-glue the seal, and take the panel off of the door to re-seat the window in its track. It cost $97 out of my pocket for something that CarStar should have fixed.I dont know if I would recommend 7-Day Auto, either, because they didnt call when my car was done and it smelled like someone had smoked in my car upon picking it up, but they got it fixed and I no longer hear the wind while driving.

They took 3 times as long as they were supposed to to complete repairs on my car. I had to call multiple times a day and hound them to get any kind of update on their progress and they never returned my calls. When I finally did get it back, it was a mess. The 3rd party that they used to do work on the suspension put a bearing in backwards which caused a whole slew of problems. I had to take my car back in to have them replace the messed up bearing. I waited for 4 hours before they even started looking at it! it ended up taking 2 days to fix the problem THEY CREATED that should have only taken a few hours, as they promised me it would. Eventually all the repairs were completed but the entire prosses ended taking OVER A MONTH. This was by far the worste customer service experience Ive ever had! Strongly do not reccomend this place if you need anything done other than minor body repairs.

Best place in town for car repair

Excellent customer service and fair pricing -- definitely recommend!

GREAT SERVICE AND ALWAYS HONEST!!!!

Terrible, slow service. Extremely poor communication.

Great service