My family decided to switch to Verizon and this was the closest store to our house. We did not realize that Verizon had these authorized retailers and this is where we ended up. I will start with the fact that this location charges an extra $30 as a “phone set up charge” compared to a corporate Verizon store, which charges $0 for this service. This was a complete rip off and we had to bring my wives phone to the corporate store to be fixed. It required a new SIM card and the rep took around 20 mins fixing the account in the system. The reps were kind and attentive, which is the only positive of the store. I would not recommend this store though due to the predatory price practices. Save yourself the $30 and go to a corporate store.

I arrived at this location to pick up a phone that I had purchased online from Verizons site, and was met with attitude. Apparently, because this is a Verizon authorized dealer, not a Verizon corporate store, there is not synchronicity between this stores inventory and what can be purchased online through Verizon. Completely unacceptable. I ordered a phone, expecting to be able to pick it up on the same day (within about 1 hr the website says), but the employee gave me attitude that I had shown up with a confirmation number for an item they did not have. Rather than offer any appeasement to this situation, I was told that I should have just waited until I received a confirmation message that the phone was ready to pick up from them. When I asked when I might expect them to have the phone in stock, there was no timeline given for when the phone might be received.

Carmen was awesome. She helped me seamlessly transition to my new phone. Thanks again!

The worker was very courteous.She went as far as to demonstrate the JBL Bluetooth speaker quality of sound with one in the store She checked for coupons to try to save me on the cost also.

Great store, the experience was quick and easy, and they even set up my new phone for me the same exact way the old one was! The lady who helped us was great!

Great customer service. I was greeted at the door and while trying to get things in order I was updated the entire time. The woman that assisted me kept me talking and entertained even though the process took a little while. Overall, wonderful visit.

Everything went good she did an amazing job very polite.

Best customer service Ive experienced...thanks

James was super helpful in getting our phones transferred over. He gave us every possible discount he could think of and I am very happy with our purchase. The store ended up getting pretty busy but he still took the time to explain everything and even put our screen protectors on before we were done.

Carmelita was extremely friendly and knowledgeable with both the iPhone and Galaxy S21 that we purchased. She devoted a long time answering all our questions and concerns. A credit to the Verizon family.

Great customer service! They know the products and services they sell. They are truly customer oriented!

James and Carmelita was very helpful. I had alot of things on my phone and they helped me transfer everything over to my new phone and I got promotional deals. I would definitely recommend this Verizon spot to anyone...

Still have not received my $800 check from my traded in my 3 devices. This has been going on since Dec 2020.

Awesome customer service. Taquanna was very knowledgeable and she assisted me with installing and taught me how to use my phone. She answered all questions I asked and explained them well. Keep up the excellent work!!!!!

When I visited this location, I was greated by Taquanna. She was very friendly and knowledgeable about the products within the store. She explained everything in detail. Told me what to expect with my next bill and provided her contact number in case I had more questions.

Did not have a replacement phone after my husbands phone got wet. When asked about buying another one, I was told they could not sell it outright. At least 50.00 would have to be financed. Then I asked about a glass screen protector for my phone and she said 65.00. Will not go back there again. Associate was nice and polite and I understand she has no control over company policies.

Love this store James and Taquanna are the best. The only store I go to in Fayetteville as long as their working there thats where I will go!!

Great service! Was not pressured to buy anything I wasn’t interested in, was given good info & suggestions to meet my needs. I’m a senior citizen with limited tech skills or need for advanced options so I was pleased with the knowledgeable & friendly attention I received. Have already told my husband to go to the Cliffdale store & replace his old phone! Thank you to the kind staff !!

The professionalism was exceptional for the entire staff. There was wait restrictions due to covid and they still managed to multitask several different customers and satisfy everyone. I’ll definitely recommend this specific location for any and all of your Verizon needs.

Very good customer service. Quick and very helpful. Would recommend location to others.

We had an amazing experience at the Victra/Verizon Store, 7952 Raeford Rd. All staff was friendly but, Ms.Williams demonstrated outstanding customer services with my husband and I. She went above and beyond. I highly recommend this store.

James took the very best care of my wife and I. He was able to show us the very best phone setup for our extended family, that was powerful yet economical!

James was friendly and helpful to two seniors getting new phones. Took the time to help us understand what our new phones would do!

Upgraded my phone recently, and Verizon did it again. Everything was just easy and helpful when needed. Will always be a Verizon customer!

Awesome service and very quick. Promote James ahead of peers.

James was very helpful professional and very knowledgeable. As well as polite, He was great with showing me various options and plans that was available to me and my husbands phones...

Taquanna was excellent. Very knowledgeable and friendly. She offered great customer service.

Great service! James went the extra mile. Took his time with me and as a older adult gave me more insight on how to use my phone.

I had a lot of questions and the associate was so patient, friendly and professional. She made me feel like I was part of Verizons family.

She was professional and timely. This was the best experience Ive had when purchasing a new phone.

He was very friendly and knowledgeable about my request.

James was very good and knew how to meet our needs without spending money on something that we would never need. His knowledge with sales and the products was outstanding.

The lady was very friendly and professional. She helped me with no hesitation.

Carmen is an absolutely wonderful Verizon representative!! She is the most pleasant person to speak with on the phone, and even sweeter in person!!

I went in with questions about my new phone and the rep was very helpful and knowledgeable about my needs

The young lady was very help and polite.She did an awesome job

James at Victra location was very informative and professional.He answered all my questions quickly and let me know all costs associated with my upgrades.

James is amazing, everytime I come in the store he helps solve my issue and knows his stuff. This is the best Verizon store Ive been to in Fayetteville!

James was very polite and knowledgeable. Great service! Id definitely recommend this store to everyone.

The staff was AWESOME. You do have to wait for a little bit, but worth it because they will take the time with you and not rush you out of the door.

James was very professional. He helped me a great deal!

James took his time help me yesterday with getting me a new phone I really appreciate him for his time he needs a vacation with payThank you version

It was awesome! I got great service

Fast service and employees help me get the phone I wanted for the best price.

I came in tonight with a broken screen and it was kind of emergency. It was late and James was closing up but he made sure to help me! He made sure I left with a new phone and a good case and screen protector. My husband and I enjoyed talking to him and really appreciate him taking the time to help us.

Mr. James provides a fantastic service even in the COVID situation! Will definitely recommend this place to everybody!

Carmen was so nice and patient to help me after my phone was stolen. She spent time to help me when my day was ruined to make sure my phone service was restored. Thanks Carmen sooooooo much!

James has the best customer service I’ve ever seen, he was joyful, and informative he made me feel like I was at home and not make making a business transaction. Whenever I go to Verizon I will be sure to ask for James

I broke my S10+ and walked in at closing time. JAMES made sure I went into a Samsung 20s ultra, transferred my number and made the smart switch for me. HE stayed after closng time and was very professional and kind. Top notch. Please go see him!

James was a phenomenal help to me!! He assisted me and had me in and out in no time!!

Long story short, this was by far the worst experience I have had to deal with. The level of incompetence here was astounding. A normal upgrade of phones turned from a 1 hour visit, to a 4 hour visit, and being charged 3 times for two phones. Granted the money was returned, had I been needing the over $800 that day, I would have been screwed. I would give this place negative stars if Google allowed it, but as is 1 star is the least I can. For the love of all that is holy, please allow the sweet old lady to retire. It is long overdue.

Lady who assisted me to transfer all my documents and pictures was very nice and professional. Love this phone!

I appreciate the professionalism of the employee because he took care of each customer, including me.The glass was shattered due to the rioting, but he kept the focus on the customers. Great service.

Went in to get a new phone and James was absolutely amazing! Made the entire process super easy. 10/10 would recommend!

Great customer service and help from the associates at this store. They helped me save some money and get more back for my other phone when I traded it in. Will definitely recommend them and will see them again for my phone needs

I always go back to that store for phones upgrade. They are courteous and amiable.

I just had one of the most insulting experiences at this Verizon store. The reason I went to this store was because I just spent the day at the lake with my family and noticed the store was close by and thought it would be more convent. I was wrong. I would rather go to the larger one wait in line for 20 mins then go back to this place and get insulted by the red head lady that worked there. She basically called me a bad child for paying my dad cell phone bill and paying what he asked me to pay. The only reason I gave this place two stars was because the other guy that was actually helping before this rude lady came to “help” was extremely nice and gave amazing customer service.

Carmen was super helpful and had me in and out!

Went the extra mile and the extra hour!

James was Very Professional, and Patient with me. He helped me with setting up my new phone, and answered/explained everything to me, where I understood and was completely satisfied!!!

Great customer service and friendly atmosphere!

Awesome. James was great and very helpful and knowledgeable!

Carmen was such a great help and made our experience a wonderful one!!

James is very resourceful and friendly. .

I try to avoid this place at all cost. This store has made my experience of switching to Verizon an absolute nightmare. All the previous reviews about the misleading, lying, horrible customer service is all true and more.My husband and I unfortunately got caught up in the Galaxy Note disaster recall. They made switching to the new Pixel phone beyond complicated and to the point where I was waiting 3 months for a new phone. I didnt get a Pixel until I went into the store to tell them I was flying out of the country and I wouldnt be allowed to have that phone with me. This is after I went into the store 6 times to get a phone that never showed when they said it would. Unfortunately the situation was doubled because my husband was in the same predicament.I have never seen such incompetent customer service. If the person who originally helped you is not there you are screwed. They do not help anyone that was working with someone previously with a continuing problem. Also, do not go unless you have at least an hour on your hands to waste. One of the many times we went to store to fix our problems, we had to make a payment to adjust to the new phone and the guy was sitting there texting on his phone. So I just sit there thinking hes possibly just waiting for some things on my phone to transfer. This goes on for another minute and then I ask is there anything I need to do to speed this process along and he just looks at me and says that he was just waiting for me to pay the money. I wanted to throw something. The final and last time I had to go in there to get my phone that took 4 months to get I didnt even go. I sent my husband to go because I was afraid I would go nuclear on them. He came back saying that he had to pay $100 for the new phone payment adjustment. When I questioned another store about it they said because theyre a separate retailer they cant go into the transaction and they dont see what it was for. Two months later Im also waiting for my phone credit to hit my account but because they didnt send my old phone back when it was required I dont know if Ill ever see that credit.I seriously dont know why Verizon hasnt shut this place down. Or fired everyone in the store. Its a disgrace.

Great job great job by the employees very friendly very informative

Ive been coming to this location for three years and I have come to know all of their employees and Ive never had a bad experience. I never have to wait in line. Theyre always professional and personal. This is by far the best Verizon store in Fayetteville, NC!!!!! ..... 😊

Went in there to get a Verizon phone unlocked what was paid off and was not under contract anymore. the lady told me flat out that she will not unlock the phone. so i made her aware of the FCC Competition Act rule from February 11 2015 what states that she has to by law and i was going to show it to her since i had it printed out. she than said i do not need to see that i know what the rules are and refused to unlock the phone. so i went down the road to a corporate operated Verizon store and the guys in there where very helpful and told me that what she said was a lie. so there you have it not only did they confirm she lied but i also called tech support and they said it also. BE AWARE they lie to you. best is never go there.

Good customer service

Taquanna had my upgrade done in 5 minutes! James made sure to explain the new Verizon rewards called Up.

Excellent service! Always taking the extra time to explain information on whatever you meed . Thanks sincerely!

All personable staff and helpful. Very great attitudes in the room and professional experience.

Be prepared to have a lot of time and deal with an unkownledgeable staff. Seriously spend 6.5 hours in this store. No problem for them since they have to be there all day.

Buyers beware! The experience that I have had with this store and its associates has been anything but pleasant. We have gotten nothing but the run around since we walked through the doors. We went in about a month ago to look at new phones since we were due for an upgrade. Our phones were still in great working order; we simply wanted to check out our options and see if there was anything that would fit our budget. We were greeted by salesman Jimmy Montanez. He seemed great, telling us that he had the perfect deal to fit our needs. We were to receive two Note5 phones. As far as the charges went, he told us that my phone would be free if I traded in my S5 and my husbands phone would be $183. He said that there would be no other charges we would have to pay, except a ONE-time fee of $40 on our next bill for the upgrade charge of the two new phones. This was well within our price range, so we agreed. While we were sitting with him at his desk, he said that included in the package we got was a FREE phone case, glass screen protector and a car charger. When it came time to check out, he had my husband sign on his little pad and told him that it was just basic information that he was signing and kept talking through the whole thing. Before we left, I asked again to be sure that we were only being charged the $183 tonight and the one time extra charge of $40. Again, he assured me that that was the only thing that we would pay and nothing on our bill would change after that. A few weeks later, we got our Verizon bill stating that we owed $1,400 for our two new phones. But how can that be? Jimmy told us multiple times that my phone was free and my husbands was $183. We contacted the store manager, James and he admitted that this was not the first time something like this had happened with Jimmy. He said there was nothing that he could do for us and sent us on to the district manager, Jason. What a joke calling him was. He was zero help and pretty much laughed when I told him what was going on, stating that he had heard about it and there was nothing he would do about it. He said that the information was presented incorrectly and we signed the contract, therefore its our fault and that was the end of it. I also called the corporate office in Greenville, NC and filed a complaint. I was given a case number and told I would be contacted within 1-5 business days. Here we are, seven days later, and I have yet to hear anything from them. I called this morning again and spoke to someone, giving me the same response; someone would contact me soon. I am very disappointed in the way that business has been conducted with this company. To all customers, present and future, make sure you know what youre getting into before signing anything with his company.

Terrible customer service. They are the laziest, most indifferent people I have ever met. Worst of all, they scammed me by selling the latest new phone for $800, but it was actually some outdated cheapy. These people are lazy, lying, scam artists.It has been the same on multiple occasions with both my wife and myself. These people are so difficult to work with I left Verizon after being a decade long customer.STAY AWAY

Wonderful staff. I was helped quickly and efficiently.

The customer Service Rep. Jimmy M. He is misleading and does not provide full disclosure of his services. He also flat out lied about having to buy extra items from his store in order to be able to get the Verizon Promotion. After calling Verizon Customer Services and then the manager I was refunded px. 170 however they then added some extra charges for the sims card. In total 20 per phone for installing and 25 per phone for sims. $90 you could save if you just purchase online and call Verizon Customer Service line. I know better next time!We went in to purchase the G7Edge buy one get one free and came out with $204 added to my bill on cases, car charges, and phone card. When he was giving the phones to us he went gathering this stuff and I made it very clear that I was not buying extra Stuff. He then went on to say that all these things Came with the bundle he never went over my bill, he had my husband sign his pad several times but never going over the bill. I had to leave early and did not get to stay to finish the transaction. Assuming that the money that we had paid was going to go toward the purchase of the first phone but When I got home to review the bill I noticed the extra charges and the price of the phone was as if we had put nothing on it. I really hate shady sales people I know everyone is trying to look out and make their quota but misleading people into a sale is wrong no matter how you put it. PLEASE LOOK OUT FOR SHADY SALES PEOPLE

Excellent professional service

Verizon the Most Reliable Network and has the best Solutions Specialist!

Great service

Manager is very short with his words and dismissive. He is very rude as he rushed me out the store because it was close to closing.

Never had an issue with Verizon. Happy

Get the best one on one service here.

Very helpful

Verizon of NC was amazing!!

Jimmy is awesome!

Customer service needs serious help.

Poor Customer Service