I have been here often and liked the majority of the workers over the years. Today, I showed up thirty minutes before closing and not to just pay a bill. I was in a pinch and needed to add a line and get a phone, which as anyone knows can be a process. The girl working was as nice as anyone could ask for even though it’s about time to close. She took the time to help me find a phone and plan for a good price and best for my situation. By the time it was all said and done, she found a good deal for me, showed me all the available accessories, and answered my questions (there were a lot) all while maintaining good spirits and never seeming to be in a hurry to push me out the door and close down shop for the night even though it was past closing by the time it was all said and done! I have and will continue to use this place for years to come because they always take the time to hear and help me out unlike other providers I have used in the past.

Cheyenne was very sweet, very helpful & very funny!! She’s a great sales lady & i appreciate her taking the time to explain things to us.

Cheyenne started the transaction, ordered my phone. It was shipped to the store, when I went by to pick it up Cheyenne was already gone for the day so we were assisted by Kaitlyn, she is a new associate but her personality and willingness to research and find us the best deal was outstanding! Even though we were still there past 7:00 p.m.(closing time) she took the time to apply the screen protectors that I had purchased for my phone and my tablet and put my new cases on, etc...she wasnt hurrying us out the door. I had an enjoyable experience, Very pleased with the outstanding customer service!

Cheyenne was awesome. She walked us through the entire process with great customer service. Core had a few issues but she kept trying to help until everything was solved. Because of her we are now with Verizon. Due to her help and extreme patients and perseverance we will recommend there store to others.

Jake was great. About 3 of us came in at the same time and was able to give us all attention and take care of what was needed. Very kind and polite. Personable guy to make the new phone process easy! Thanks!!

My agent was very knowledgeable and friendly and he helped me gain access to my locked device through Gmail and Google to retrieve accounts contacts and notes, the service was great he helped me set up my phone and put it in a protector with a screensaver I purchased a new charger for the car with a cord and I have lifetime warranty on my accessories

Super helpful and patient for getting our new phones set up. Would definitely recommend KATELYN at Russell (Verizon) cellular

Cheyanne was absolutely lovely and personable. She never tried to force anything on us and treated my partner and I as humans vs an easy sale. 10/10 :)

Very nice and helpful, after very bad experience at the store on Joyce and 71 this experience renewed our faith in Verizon. Keep up the good work!!

A great experience with Ashley(hope that is her name.)...bought the phone I needed through her even though I had to drive 10 miles to a different store to pick up the physical device...she took care of the rest in a calm, quiet, professional manner. Kudos to all involved!

I was very pleased with the help I was given, it took a bit to get everything transferred over to my new phone, but the women who helped me was very fun, kind and a big help

Had an extended visit with Katelyn, she was great! Had a couple glitches, but she graciously, and with humor got us through it. Shes a great employee!!!!

Patient and informative, Cheyenne, was professional and skilled in dealing with some minor difficulties she faced with the small crowd waiting for service.

Katelyn went above and beyond great customer service. She worked with me on two different occasions until everything I needed was in order. She was a pleasure to work with!!

The man that helped me was awesome and he was friendly. He was glad to help me and stayed a few minutes late to make sure I had everything I wanted. He did a great job.

Ashley was extremely helpful and professional! She went above and beyond to help me out with surprising my wife with a new phone for her Birthday! This experience was what real customer service is about. Thank you!

Caitlin was one of the best people I have meet very sweet polite

Travis was super helpful, cleaned my whole phone and put on a screen protector like a boss. Totally recommend for friendly, personable service!

An amazing experience Jake was so helpful and nice definitely recommend this location excellent costumer service

The young lady who helped me was very friendly and extremely helpful. I had been putting off getting a new phone as my last experience was not that great. I will certainly go back in the future.

Travis was great! Friendly and easy going! Very helpful and knowledgeable!

Everyone that worked with me to transfer my phone were extremely nice and helpful.

Ashley is the real deal!! She definitely helped me out and went above and beyond!! Do yourself a favor and ask for Ashley Maxwell!

Great retailer, committed workers! Easy experience!

Ashley is always so knowledgeable and willing to offer technical direction. She’s perfect for her job and so appreciated 😊

Attentive, knowledgeable and friendly! What more do you want in a service tech?!

Young man was very pleasant and made it very easy to make a prepaid payment.

We got great service at this store. They didnt have what we needed, but we received a very helpful referral to another location.

I would not recommend this place, they scammed us out of a free phone . We bought 2 phones because we were promised the buy one get one free, one of the phones had to be ordered but was guaranteed the BOGO deal. When we saw our bill that didnt happen we were charged full price. We called Verizon they said they couldnt honor it because it was not a Verizon store, we would have to sort it out with Russell Cellular. So we called Russell Cellular 5 times each time being promised a call back from manager. No call was received. So we never received any compensation.

I started my search for a cell phone at the big-box store a couple blocks away but zero out of three wm employees could Answer any of my questions.I eventually walked out of that store because I wanted customer service and not just a shiny gadget. Glad I did. Granted, I did have a significant amount of wait time because this Verizon store was busy.T. Seemed very professional in the way he he handled juggling multiple customers, new arrivals, as well as incoming phone calls without dropping a beat.Screen protection is always expensive and I have always done it myself. I try hard and am usually pretty good at putting stickers on straight but this guy? Perfect job.I marvel at the pixel-perfect centering. Sub-micron accuracy that Steve Jobs would be proud of. No bubbles underneath. From now on I know where I’m going to have a screen protector put on.

Too slow and costly even with prepaid. Nah wont go again.

Klair and Beth were incredibly patient and helpful and an absolute pleasure of an experience would certainly recommend

Jake was very helpful and incredibly nice!

My iPhone completely died and I was stuck without a phone. I made a quick call to my local Verizon store were I learned that they had the new 2020 SE in stock. I arrived at the store and was greeted quickly by Kevin and Bryan. They were knowledgeable, polite, and within a 1/2 hour they had me completely setup. Great service from both of them.

Wonderful customer service!

It was very quick and easy!

Michael was v kind & helpful - great overall experience

Jake was great!

The experience was great and the man helping me was very kind and personable. I’ll definitely go back for any cellular needs!

Jake is awesome

Kaitlyn Freeman/sales rep @ Verizon/Russell Cellular made me feel very important and did an absolutely wonderful job getting me set up with another phone. Kaitlyn helped me 2 different days and was very kind an informative and made me feel, as I stated before walking out the door, like somebody. Shes a 10+++ in my opinion. Shes a straight up cutie too!

Very friendly, and very helpful.. we were in and out in a timely manner. I would highly recommend to all my friends and family!

Friendly, helpful service

Amazing curbside service during these troubling times. Couldn’t have asked for more. The staff was wearing PPE. Serviced me right from the comfort of my vehicle. Answered any and all questions. Even got me a deal on a new iPad with a better plan! 10/10 service

I got my new iPhone in the mail, thought I would be able to set it up myself, I was wrong, went in and ask for help, Travis was the only one there already helping someone but still helped me set up my phone along with 2 other customers needing the same thing. Travis was very friendly and helpful and very patient! And took care of four customers at once! More than I’ve seen others in the corporate stores do !

We were very happy with Amy. She was very friendly and knowledgeable. We ended up getting both a new phone, and an iPad from her. Would definitely recommend her to anyone.

During Covid- 19 ...Jackie was respecting social distancing and treating me and other customers with the utmost respect and kindness.my purchase on a new phone required a transfer with a faulty phone.She was patient, competent and a delight to work with Excellent customer service

Spent time with me. I didnt feel rushed or pushed into something I didnt want. Very knowledgeable about the products and tech services. Theyre my go to cellular store, now. Thanks Walter and staff.

Good place, I highly recommend. They are with you step by step

The Manager was very kind, knowledgeable & helpful. I appreciated her assistance & care very much!

Very friendly and helpful! Went above and beyond! Highly recommended

Very nice experience at the Greenville store with Heather. Very helpful and knowledgeable!

Verizon doesnt even have towers here sad but think im gonna switch providers after years.

Incredible customer service from Travis today! He had the answers to all our questions and set us up with the best deals. He was quick and efficient and the friendliest person in the world, definitely will be back to this location again!

Sales person was extremely helpful. Highly professional.

Knowledgeable, friendly, expert service

Great experience . Professional staff, clean store, very helpful at answering questions. Michael and Devin were super !

The best store in north west Arkansas travis is always very helpful and knows what he is doing after going to the siloam springs store and getting no help I went to fayetville and got my phone working again thank you travis

This place is awesome! No wait time like the corp store. I came in madder than Hell but the staff was very helpful and kept me from transferring to AT&T. The guy even had the first name as me. These people with bad reviews are crazy, Ill never go anywhere else.

Ashley rocked. She answered all my questions and I was in and out of there in 20 minutes w my new account for my phone and my jet pack. She needs a promotion!

Lied about bill price. Lied about discount. Was told I get $300 off my Pixel 3 because the wife got a certain phone. That hasnt happened. Explained how much my bill was at AT&T. Travis said that was ridiculous. Now.....now I am paying more for my bill. Just trying to make a sale.

They were very helpful

Helpful Staff but Verizon will screw you over. They couldnt explain why my bill was $20-$40 more expensive each and every month. Should have never switched over from AT&T. Spent 3 hours in the store for Nothing. They have so many hidden fees it is ridiculous! Save yourself the Misery of going in there and just get a pre-paid service so they cant rob you each month

Very helpful people, got in and got out. Thanks

Great staff and service. Highly recommend

I live in an area where cell service is horrible. Needless to say I have not always been pleased. The manager Ive been dealing with has been so nice informative and has taken care of any issues Ive had.

Employees are not very kind and they are unprofessional. It felt sketchy walking in when I went to buy a new phone they were misleading about prices to make a sale and get commissions. Just go to the Verizon Corporate store up the road.

Very helpful with all my questions. Fixed my phone for me when I messed up some settings and transferred service to a new phone with no problem. Let me look at a product Id been on the fence on and explained it to me. Ill definitely use this store from now on. Compared to the rude service and extreme wait times at the other Fayetteville store, this one is amazing.

Great place and great customer service! All the employees know what they’re doing. Great deals and the environment is great. New team and they’re ready to help you.

Great service, didnt try to sell me anything unneeded and fast in and out

Haley helped me. I think she was just interested in making the sale, because she didnt set anything up or transfer my info. Several other issues too. Afterwards looked at my bill and there were charges she didnt tell me about. I WONT BE BACK. Ill go to another Verizon store. Wish I had read the reviews before going to this place.

Markus was a great employee to work with i will definatly be back he stayed after hours and got me setup on my own plan for very cheap

Rude, unhelpful and unprofessional. I went in and explained I was transitioning out of the military and going to school and that my income was dropping a substantial amount and told them I was going to switch to a cheaper carrier, and what options I had. They said Verizon would not take my phone back, and that I would have to pay about $500 to cancel my line. they then demanded to know what I was doing with the amount of data I used and told me not to trust the other carriers(my family had been using this other carrier for quite some time now). quick call to Verizon corp. and they sent me an address to turn my phone in to, set me up with the best possible date and explained how to switch carriers and keep my number. 5 stars for Verizon, 0 stars for this store. Order online and save yourself the pain of dealing with these people

Ashley Marcus and Hailey were amazing ! They were customer friendly I will sure be back and hope my friends do to .

Fantastic service!

Great service nice people

Marcus was great! Gave his personal phone case with my new phone and was such a sweetheart. He stayed after hours and should be the manager of the store!

I have always had good customer service w Marcus n the lady represitives who are always willing to assist me

I broke my phone beyond repair and needed to switch my SIM card to an old phone I had. Whitney instructed me how to do so over the phone. After a few issues arose, she had me come into the store to look further into the problem. 20 minutes later, my phone is up and running. She was so helpful and very professional and she probably, most definitely needs a raise :)

Quick and knowledgeable, I was in and out in no time.

Verizon support was unhelpful Jahmar at Russell cellular straightened things out 👍🏼

Ashley was the rudest person, when I walked in the store she was leaned back in a chair on her cell and didnt recognize we were there. Then she got up and went to checkout counter, set down put her feet up on the desk while another representative helped. She rudly interrupted the sale. So I told her I would report her and she said go ahead, I dont care and gave me her name. So maybe if this Verizon, Russell Cellular store has enough negative reviews they will fire her or shut down.

Loved it

Just went in to pay my verizon bill and was told there will be a 3$ handling fee. I told the lady Ill go to an actual Verizon store in that case. She tells me that no matter if I go to a real Verizon, the fee will still apply. She was 100% lying. There is no cash handling fee. What a joke. Verizon should strip their name from this building. Disgraceful.

Fast service, helpful attitude; such a relief after our experience with the corporate store.

I wish I could give 0 stars... If youre a moron with time to blow bc you like dealing with other morons then this is the Verizon store for you. The worst service possible. Im currently sitting here stewing, contemplating throwing displays at the employees.

I have been into this store many times and I have been treated very well. The best cell phone store I have ever been in. Very friendly and if you get something you are not happy with they make it right.

💋

This isnt a corporate store and they dont offer the same service as a corporate store.My recommendation is to always go to a corporate Verizon store and not a independent.

Fast, no frills service. Friendly ladies

Love coming to this location!!! Great team to work with!!!

Great service fast..

Ashley is the bomb!!

Dirty, unprofessional, unhelpful. Went to the store on College Ave and they did everything this store said couldnt be done.

That best customer service in town!!

They charged me extra for paying my bill in cash.

Customers are priority.

Very professional, helped resolve my issue!

Bunch of terrible people. Management is horrible. Been waiting on a$220 credit they owe me for 4 months now. Liers and crooks!!!!

Verry rude people told me to call tech support before I was finished went to another store and problem was fixed in 5 min