Never going back to the service center. Sales is fine and we actually really liked Dee, who sold us the Santa Fe. But the service center always finds a way to be unhelpful or do it wrong. We recently got a flat tire while out of town. The shop that plugged the tire informed us that the tires were on backwards. And sure enough, all four tires were put on backwards - theyre directional. Another time, they managed to crack the windshield when it was only there for an oil change. I will say that the manager didnt try to get out of fixing it. After looking at it, he just looked at the service rep and told her to just go ahead and order a new windshield. It was replaced a week later. But they didnt tell me about it. And I immediately noticed it when I sat in the car because it was in the drivers field of vision and it wasnt a small crack. I cant help but wonder how it would have been handled if I didnt notice until I got home. And then theres the handful of times that we had an issue that was an easy fix but they didnt want to even try to help. The best example was when the radio went out. My wife called the service center and they didnt want to troubleshoot at all on the phone and said they didnt have any appointments for a few days. I probably sound like I expected too much from them, right? Well, heres why I think they suck and dont want to help... because we called Sales and the guy was like, Oh yeah! That happens sometimes with that model. Do you have 30 seconds and a paperclip? Look here and use the paperclip to get in and hold the reset button until it resets... ok, that work? Yeah!? Cool, glad I could help! Call for anything, dont waste your time back there for stuff like this.I would buy from there again but I would NEVER let them service my vehicle.

Quick. Easy, reliable service. Knowledgeable employees.

Very friendly people has great helping people with issues or concerns about their Hyundai car truck suvexcellence customer service

Excellent staff and mechanics! Service staff are friendly and knowledgeable!

Great customer care. Just dont let them wash your car afterwards. The car wash after the repair was my only complaint

Usually I dont have issues here, but the past two experiences Ive had were awful. From never answering the phone, to system being down so cant schedule an appointment (then finally getting one scheduled then arriving then them saying I dont have an appointment) to NOT RECOMMENDING a service, they leaned on demanded service. I worked a lube job for littler over a year and you never do that... When I told them I dont have the money for that ATM, they threw attitude and screamed at the service guy to wrap it up, drop it and get it out of here. Also, they added services to my account and was trying to say Ive serviced my car 5 times instead of 3 (I have a maintenance plan for 10 services) and took them an hour to remove the extra two. Then the Complimentary car wash literally took an hour and half...

They have excellent service

Most professional, friendly, helpful Service Center I have encountered. Whenever my present car needs to be replaced, I surely will remember Lee Hyundai. Thank you very much!

Would have given 4 stars, but none of the staff is wearing masks. They just walk around without them on. Many customers see this and take theirs off. Totally unacceptable. NC is still mandated to wear masks indoors.

I had an appointment for an oil change, tire rotation and an Inspection so I could renew my registration. I was there 2 1/2 hours. I was told the reason for the time was due to a problem uploading the info to dmv. There was no charge due to the wait time which I appreciated. However, when I went on line to renew my registration I wasnt able to. The information for my tag # wasnt in the system. When I contacted the service dept. the next day (Sat) I was told my service rep wasnt there and to call back Mon. When I called Mon. the rep told me the info had successfully been uploaded and the issue must be on the dmv end. I went back on line to dmv and was informed the tag info I entered did not match the vin # of my vehicle. I looked at my paperwork and the service center tech had put the wrong license plate # on it. I had to take my car back to the service center for it to be fixed. Another 30 minute wait. Be sure to check your tag # on your paperwork before you drive off after an inspection.

Excellent customer service. Clean waiting area. Friendly helpful staff.

In and out quick with no problems

Outstanding service and safety check.

Great service! They removed this from my tire

Professional, Pleasant & Accommodating