Soooo very unhappy got my first few bath and body works candles during the candle sale of but 2 get 2 and the first one I light and a bit later after it burns for a few on my nightstand maybe 15 mins or so I turn over to blow it out and there is a dang bug in the candle seriously was cooked into the wax like wth this is very much not ok... this needs to be addressed...

Great customer service. Walking through the store, sales associates would ask if you found everything ok. They offer to smell samples and I like the deals that they offer. I even get coupons mailed to me if you join their mailing list.

My son bought my a body spray. I love it!

Great customer service. All the employees are very helpful whenever I have shopped here. If they cant answer a question or find item you ask for, they call for help and get the info for you quickly.

Deals all over the place friendly helpful staff.

Great location with awesome employees. Store was well stocked and everyone was so upbeat and positive! Will continue to come here.

My girlfriend and I go here at least twice a month to stock up on lotions, sanitizers, candles, and plug ins. It is amazing how many scents are constantly stocked and the variety of ways which you can enjoy them. Do you like vanilla cake? Well they will sell it to you in 3 different lotions, a sanitizer, candle, plug in, and body wash. Thats about it for every scent they have (with some exceptions).In addition, the staff are AWESOME. Honestly, theyre always so kind and considerate, and Ive seen some pretty tough customers come through. Never once have I seen someone lose their temper at a customer, and thats incredible.Also, they have mens lotions and body sprays as well!

Love bath and body worksVery professional

Well I love me some smell goods 😋 and I must say even though this place was packed with people the workers still found time to accommodate my questions and help me find awesome smell goods to add to my collection....

They were WAY over capacity there was so many people inside you could hardly walk but they had wonderful staff that was super helpful in trying to find the perfect scents.

I haven’t stepped foot inside a B&BW in years, but decided to check out their candle sale with my boyfriend today.Nothing particularly novel stood out to me that I hadn’t experienced in B&BW stores throughout the years, but this particular location seemed very overstaffed. There were so many sales associates on the floor that it was hard to walk without bumping into one. Aside from that, we were asked at least four times if we needed help with anything while in the store for less than 10 minutes. Generally I understand retail workers are simply doing their job by asking, but it was just way too much today and made the shopping experience not so enjoyable.On top of that, we had a young male employee approach us VERY physically close, and asked if we needed help, to which we responded we didn’t. Instead of leaving us alone, he tried assisting (again, we didn’t need assistance) and showed my boyfriend “masculine” candles for him to smell. It almost got to the point where I was going to tell him in a more straightforward way to leave us alone.We ended up quickly picking out some candles so we wouldn’t continue to be aggressively approached by the sales staff and left.Management - please retrain your employees to provide a better, less aggressive/suffocating experience for customers.

The best customer service! The sales associates are so incredibly friendly and helpful! Great sales but I enjoy coming because of the wonderful customer service

Great selection of body wash, candles, and soaps. Nice and friendly staff.

I love the place but a little to crowded to get thru because of Covid

Employees were super helpful and help me make decisions on what to get even gave recommendations.

I just love to shop there.

I loved this place. Reasonable prices.

A little pricey.but I love to shop here.when theres a sale,this store is too crowded

Always too much traffic but nice sales.

I love this place but the cashier would not stop hitting on my husband even after he told her he’s married. I find that disrespectful on my receipt saids cashier 3622870.

Love all the fragrances and the candle are always the best.

Love this place. They are always well stocked and the employees are always nice and friendly.

You can get a bag going in and fill it up with great smelling items from around the store. They clean between customers. Cashiers are very nice. Very enjoyable experience

My favorite store in town. They have excellent customer service and help me everytime I come by, which is often. I love getting my body washes here as well as several other things. They never disappoint.

Love all the various scenes, body and home items you can get here. Not in love with the prices, but love the diversity of items!

Every one was helpful and store was nice and clean.

Enjoyed my visit today. The staff was very helpful and I found everything I came for. The displays were lovely.

Love chloe

Love their products

There are so many different fragrances that are in store that you just want to bring them all home with you..It is difficult to choose from one or the other but I guarantee you will buy something.

Love this place.. Lotions, perfumes great staff, so warming inside

Im in love with you all

They are always so nice and pleasant.

This store is a hot spot for women, all I can say is I love this store, anything you need for your home from fragrances to lotions and body care, if you go you will be hooked

Found some good hydrating lotion

Normally I love shopping at bath and body works as every year I purchased candles for their semi annual 3 wick candle sale I ordered 12 candles 8 out of those 12 candles when turned over the candle separated from the glass jar its seems like that would be a fire concern I would return but the Box that they came in is so heavy

My girlfriend and i recently shopped at this location. My reason for giving it 1 star is because as soon as i walked in, the lady tasked with giving people hand sanitizer did not even ask before spraying my hands. This action could be very harmful to anyone alergic to this sanitizer. i understand covid-19 is serious but its very rude to just spray a person down without asking as well.

Wife loves it. Black Cherry Merlot!!!

I would give B&BW a 5 Star but the associate could not figure out how to add my award points.

I love going to bath and body works. Every thing is awesome there. The employees are very friendly and helpful.

It was great. Not overcrowded right now. I found everything I needed and stuff I didnt need!

Always a good go to for a quick gift. Who doesnt like to smell good.

The associates here are a joy. The store manager definitely knows how to pick an amazing and friendly staff

Charlotte is our girl!! Charlotte is so friendly, she noticed me and my friends are from the same country as hers and she went out of her way and assisted us every single time she’s around and we’re shopping there. Aside from Charlotte, this is probably the only BBW location I have ever been to where they scan your email for a coupon on top of all of the other in-store discounts. The one in my new area doesn’t seem to do the same thing even before the pandemic.

Great sale today.

I had already used hand sanitizer. Walked into the mall and went straight here....The lady giving out hand sanitizer shook her head and rolled her eyes at me because I said “No thank you” nice as could be to her. If I wasnt there to use a gift card I would of walked off and never came back right then.

The staff is always helpful! I JUST LOVE THE HAND SOAPS AND CANDLES!

I was able to go in and get what I needed and get out in less than 20 minutes.

The fragrances are phenomenal

I rarely EVER write reviews but I have to say I was so impressed by a hard working individual here at Bath & Body Works. I went in on Saturday Jan 4 20 and while I was in line I was watching the cashiers and one young lady was just on her Game. Kept the line moving, greeted every customer with a smile and harming ‘hello’. I was so pleased I had this employee write her name on my receipt so I would remember such a sweet face: Katia Barker is the best cashier I have ran into since coming to B&BW even back in the early days of the store. I have seen good and seen okay but I can’t help but say she was EXCEPTIONAL. To whomever reads this please give this young women some recognition, what a great associate’

Love the smells when u walk in. Good prices and friendly people.😀

Staff was helpful

Our Sanford NC store was clean and well stocked with my favorites plus new delights for Fall. Love the scented hand sanitizers!!!!

I love this place. I would give it five stars if it wasnt so expensive.thats why you have to wait for the annual sale. Its claimed its a great place for all your smell good needs. Just wish theyd lower some of their prices. Other than that its amazing. This is inside the mall.

Love this store

I always love going to Bath and Body Works everyone in there is always really nice. It is always nice and neat and smell great. They have great products in there. You will almost always come out with more then what you unattended on getting.

Dont go here, you will want to buy everything. These stores are always so clean. I love it. Make sure you sign up for emails as to get some great coupons. Also, they have after season sales online where items are like $2.50. Oh and staff was very helpful.

Great products.

As usual with this store...it smelled so good and the workers are ready to assist you 🙂

Bath &Body Works is an interesting place to . It has essentials oils that are good for any ailment that you may have experienced. The employees that work there are very professional when dealing with their customers. They have very pretty candles and candle holders. They have a large variety of scents. The body washes and soaps you buy there have fragrances that last all day long. I love their environment. They even have beautiful bags that will hold hour purchased items.

The people was nice and had good deals

Love bath & body works... my mothers birthday was a great success!!! Thanks to a wonderful manager Jamie in the cross creek mall area. She has excellent customer service over the phone and in person!!! Me and my daughter walked in and she helped us without a problem. My daughters and I will be coming back to that location to shop all because of her great communication with customers!!! Thank you Jamie for helping us pick out something special for my mothers birthday,and know that you are greatly appreciated.....

Took my Goddaughter shopping for a Mothers Day gift for her Mother. This was a shopping adventure. So much to choose from. Everything well organized which made shopping easier. Something for everyone it seems. I ended up making additional purchases!!!

I had to make a return and the sales associate took her time to retrieve the exact I needed. She even ensured that the wallflower would work well before I left the store. The prices were verified and my coupon was correctly applied. Great experience.

So much Fun!!! So many candles 🕯. Happy shopping 🛍

The staff was friendly and very helpful. The young woman at the register made sure we got all of the rewards and discounts that were available to me on my Bath and Body Works Rewards account. She was awesome and very patient!

Love shopping here. The lady are super nice and helpful. Plus the place smells great!

I saved $10 I am a happy camper! The best moisturizing lotion/creams for dry skin, especially the rose water 8oz (not oily absorbs into the skin well and lasts.

Had great deals

If I could give B&BW zero I would. I registered as a reward member. I get coupons in the mail. Great. But you can’t use two coupons on line. It is exceptionally difficult for me to go the stores. How ridiculous is this?! Why bother sending two coupons if you can’t use them simultaneously? Why have in online store if I cannot have the same shopping experience I would if I physically went to the store. This company needs to take into consideration that not all their customers have the capability of shopping at their retail center.And don’t get me started on their wallflower scents. You can’t smell them! Even in a small room they are hard to detect. You have to literally be next to the plugin to smell any fragrance at all. Glade is a far more superior product.My shopping with B&BW is done. Very dissatisfied customer and poor customer satisfaction is the cause.

Great service

My experience was great the manager was outstanding. She handled my problem and I was very very satisfied. Your clerks do you need some work people of benefits before they buy their items.

Too expensive but I love the fragrance

On December 14th, during their body care sale, I decided to stop by and grab some stuff for Christmas. I have a condition called POTS which causes me to get dizzy and sometimes faint when I have been standing too long. After 20 minutes in line I could feel that I was getting close to fainting and the employees were amazing. They helped me to a chair in front of a fan and offered me water. They brought a portable card reader to check me out so I didnt have to get back in line. In the middle of that chaos it would have been very easy to make me feel like an inconvenience, but they were so kind and helpful. 10/10 would totally try to not pass out there again.

Love me some bath & body works

Employees are kind and helpful.

Every time I have gone in, there is someone always ready to help us. Super friendly and there is always a sale going on. I also like the mixture of younger women and older women working there.

Love the most recent deal, but love all the products. Katey was especially helpful. Thanks so much for all your help!

This is the only place my son & I use for body wash & hand soap. Theres always great deals awaiting & very friendly staff eager to help in any way!

My favorite store to get smell goods for my house. Love their Semi-Annual sales!! I love this place!!

Always leave satisfied!!

This is my favorite place. This was my first time at this location. The items were sufficiently stocked, they have an awesome sale going on right now. The staff was extremely friendly. Maria was very helpful.

Finally after candle review!! I went to this location on 12/7/19 and I was so happy to get all the candles I wanted for my home, friends and family. I especially want to thank a wonderful associate Katia. She was one of the many helping hands I saw here but stood out to me by helping locate “Falala” and helping pick up a new favorite “London.” Very informative, kind young lady!!! After her help I was greeted again by Katia at the register. She kept me informed about the company app and even wished me a Happy Holidays, I walked out happy with the prices, experience and nothing but great things to say. I also would like for the store manager to know how hard her staff worked and I was surprised by how smoothly each line went!!Great Candle Day Sale!!

Ive never met a Bath & Body Works store I didnt like, this one was no exception. It seems I only end up shopping at this particular location during the holidays which is when its a complete mad house but the staff are always friendly and accommodating. All B&BW are pretty expensive but there is always a sale going on so I always stock up on sale items.

They discontinued my favorite body cream and thats not good

Never really have anything in stock. Dont really like the store. They dont like to give you coupons either.. i always have to ask cause i see them on the register! Need more friendlier workers.

You walk into CCM and you can already smell it. Super cheap lotion! I go here once a year to buy all the woman in my family a present on Christmas. Its super easy!

Store was clean. The employees were friendly and helpful. I had a pleasant visit to this Bath and Body works. I love the 6 new scents for fall!

Love smells and only need small amount to last all day

Always look forward to Black Friday shopping here.Great staff very accommodating.

I love coming to this store!!!!The customer service is excellent.The store is clean and everything is easy to find and they have a good variety of things.

Absolutely love BBW I am obsessed with their fragrances and wallflowers. I always get such great deals on my purchases and the staff are always very friendly and helpful.

I love this place!!!!The staff is always friendly and helpful. There is always a good selection of candles, soaps, and body perfumes. Definitely worth a trip!!!!

It was a very good place to shop they handle everything and a very good orderly fashion and lots of help thats a lot at this time of year

Great customer service, but I had to order a popular product online and then take it to the store to have it wrapped. Long process for a purchase.

Always a very pleasant employee there to greet you and tell you the sales. Sales are always great. Love this place!

Not very pleased. I was supposedly added to a group text for new hires and the manager refuses to delete the group. Everyday I am constantly getting random numbers texting me and it is getting annoying. She stated that she was going to delete the group but she still hasnt. My assumption is that this lady is a liar, unprofessional, and should not be trusted. Why is it so hard to delete a group and redo it with the numbers you collected at orientation? Please please please delete the group.

This is the place to get your holiday, wedding, birthday gifts. From May 25th until 1st of July yearly they have a sale from 50% to75% off selective items!!!

Good sale lots to pick from

I love the place what I do not like is that they do not ask or let me put my email to get more offers.