Always great service. The sales team and managers take great care of you and really put the customer first. They listen and have always helped us find a great deal on the right vehicle. No place we would rather shop for a new car or truck then Lewis.

I took my 2016 Escape in for a 60k maintenance. I loved that I could book my appointment online and got immediate response to verify they had received my info. I was able to choose my date and time to bring the car in, and utilize their shuttle to get me to and from my home. I also received an email reminder a few days before the appointment.The intake process at the service desk was quick, organized and staff was very friendly. Although my car was in the service for 2 days, I received updated calls and approval for a part needed to be ordered.The shuttle picked me up to get my car from the Ford service garage. The shuttle driver was courteous and friendly as well.Yes, I will return to this Ford service for future maintenance.

They were polite and completed service promptly. The personal did a great job. I would recommend Lewis Ford.

Our appointment was for 1:00 pm, and we arrived about 12:45 pm. By 2:30, we hadnt heard anything from anyone, so we checked on the status and were told that something had broken while they were changing a filter, and they had to order a new part from OReillys, and that it wasnt there yet. After waiting another 45 minutes, we checked with them again, and were told the part had arrived and they were working on it. It was close to 4:00 pm before our vehicle was finished. I understand things happen, and I appreciate their ordering the part, but it would have been nice if a service advisor had taken the time to let us know what was going on.

I bought a Jeep out of state and struggled to find a dealer with the key to locking lug nuts. I called and left a message three times with no response. I decided to stop by on off chance someone could help me. In comes Shelby at Jeep service counter! He took my keys and returned my car with new lugs in under 20 minutes with no app. Thanks Shelby I appreciate the great service!

Chris (sales manager ) and crew continue to impress. The days of Lewis Ford going the extra mile are distant memories. Bought a used (8000 miles)Ford F350 SUPERCAB LARIAT TEXAS EDITION FOR ROUGHLY $75,000.The truck bed cover did not have a key we found out AFTER the financing paperwork was signed. $20 for a set of new keys and cylinder. I think most would agree a reputable and wise sales team would have jumped at the opportunity to bring a repeat customer back for $20. Unfortunately Chris & Crew are not willing to go the extra 1/4 mile much less a full mile.Is the Lewis Ford leadership, still at home in their pajamas?

Ask for TOMMY “the dude”. 10/10!!!! Literally the best car salesman I’ve ever worked with. He didn’t oversale, and he genuinely cared about finding our family a vehicle. We got the best deal possible for our limited budget. He has a great attitude and made it easy and fun to buy a car.

Prompt service got in-and-out within a 1/2 hour

What a fantastic car buying experience! Everyone was a pleasure to work with. From the time I walked into the dealership, everyone seemed welcoming from the receptionist, to the sales person, to the finance manager and to the delivery specialist. (Sorry I am bad remembering names). The whole process seemed simplified and a breeze. I do remember CJ was my salesperson and he made me feel comfortable and unlike past car buying experiences, there didnt seem to be any feeling of being pressured into making a purchase. CJ made sure I was 100% satisfied with my decision. I was even taken back to the warehouse and given my choice of wheels and tires to have installed to ensure my satisfaction with the purchase. It was not my original intention to purchase from Ford that day, but my friend pointed out the new Broncos were in stock and knew I had my eye on one of them. Not only am I stoked about being a new Bronco owner, I couldnt be happier that my friend made me go to Lewis Ford and I was able to encounter such a group of friendly professionals. I highly recommend visiting the Lewis Ford Sales group for your next purchase!

Excellent customer service!! Brent Sanders in the service department was such a great help, both over the phone and in person. Will definitely ask for Brent next time I need to visit service. Also, Scott in parts made sure I had the item I needed for my new to me used truck.

Excellent Service Department! I purchased a new 2020 Transit T250 from Lewis Ford in March. I wanted a trailer wiring harness that would be a post purchase installation. I got the parts from Ford. The trailer wiring harness kit cost $300+. It was missing some necessary parts and came with 10 pages of printed installation instructions for a 2015 Transit. I had it installed by local Ford dealer as I live hours from Lewis Ford. The installation caused problems due to missing parts and complications. My local Ford dealer charged me to fix it and it was not fixed. The computer and electronic system in the Transit was messed up and sending lots of error messages. I was getting worried and I had paid $1,300 for parts and installation so far. I took it to Lewis Ford in Fayetteville AR. I considered it a big problem and possibly a continuing problem. Lewis Ford FIXED IT! The mechanic was very good and worked through several processes until he was successful. I was so happy. They did it as warranty work at no charge which restored my trust in Ford.

We had such an AMAZING experience thanks to Stan Mathis! He was SO patient with my boyfriend and I! Trust me, we are very picky people when it comes to something big like this. He helped us find the car that fits all of our wants/needs and so much more!

On time, pleasant, waited during service, clean, pleasant area with Christian music in background.

Service department was of an exceptional quality and efficiency. Andy was the service advisor and he was on the point with excellent recommendations. I really recommend Lewis Ford Fayetteville and it is always the 1st place to take my 08 Ranger for repair and services.

Just got a great deal! Chuck was amazing and went out of his way to ensure we had the best experience possible! One could not ask for better customer service than what we received, let alone the amazing deal they worked for us! Thank you so much, Lewis Ford team! We are beyond appreciative for your dedication to service! We will return to see Chuck for any and all future car needs! :)

I had an experience with Lewis Ford many years back that led me not to return or even consider your dealership for a new truck purchase. With my husband’s prompting I did return and met Tucker.He restored my faith in your dealership.He has made me feel valued, and important. He has listened to what I want. He has not tried to pressure me into something I do not want or made me feel like I have to settle for less then what I want.He has been upfront and honest on selection and price which I really appreciate.Now don’t want to go to another dealership because I won’t have Tucker as my representative.As a professional I would hire Tucker myself and be very proud and honored to have him as an employee.I hope your management and ownership realize what a true treasure you have in this young man.SincerelyDarlene Smith

The thing is, I am always looking for an authentic human being to do business with. So often, people are so motivated for the sale, they forget to be human. Tucker is not just a great salesman. He is a regular guy who cares about both the big picture and is very specific details. Tucker took me on a test drive of my first ever electric car, the Mach E. The experience was exhilarating because the car is fantastic. Tucker made it even better by just having fun. Truly the best test drive in a decade.

Great staff all around! They make you feel comfortable and like family. I made this my first stop, then visited another dealership and came back to Lewis simply because of how they treated me. Definitely satisfied with my purchase and will be back in the future!

Been going here for service work for about 5 years and they do a great job. Have always been satisfied.

I came in for an oil change and to have a vehicle key and fob made. I was told that the oil change would take between 1.5 - 2 hours. I checked on progress after 2.5 hours and was told that they hadn’t even started on it. I stated that the least that should have been done was a phone call informing me of a set back in time. I spent 4 hours at the dealership to get an oil change.The key, I found out after I got home was cut wrong. Though it started my ignition, it did not open my doors. I went back and had a new key cut, but they weren’t able to program it. Now, I have to come back, yet again, to have done what should have been done right the first time.This has not been a very good experience at Lewis Ford. I am used to a whole lot better service.

Tucker and Chris and everyone else we dealt with were superb in their positions. I usually loathe going to any dealership shopping for a vehicle because it feels like buzzards circling fresh meat and you end up feeling very processed. At Lewis we had Tucker for our salesman and he was very knowledgeable and overflowing with energy and sincerity, his attitude was very welcoming. Chris (the financial guy) was also very good in his position and respectful and honest with his negotiating skills. Our overall experience was very refreshing compared to most other dealers I’ve been to in the past.Kudos to all!

The sales department of Lewis Ford followed up on all phone calls, updated me on all progress regarding the production of my Maverick, and were friendly in welcoming me to the Ford family. Highly recommended.

As always the Lewis Ford and Lewis Jeep team are the BEST in taking care of their customers! Thank you John, Anthony and Chris. Shelby and Matt have an awesome team which speaks to their leadership. 😊

Update: They got me in very quickly after calling & got my car fixed in about 1.5 days. They were very apologetic this process took so long & I know things happen. Overall great team.Bought a new car in May 2021. Was great until I took it to get leather seats & tinting installed. All of the sudden my front cameras no longer work. They set me up an appt. to take it in. After running diagnostics they said they have to replace the cruise control module. After doing that it, did not fix the problem (obviously). So they set me up another appt. when they said the diagnostics guy would be back from vacation on 7/28. Took my car up there & they did not have me on the books nor a rental like they said they would. I called again later since I had not gotten a call back & left a voicemail asking when we could get this fixed. Got a return voicemail stating they would call me on Monday. It is now Tuesday & I have left a voicemail on Mon & Tues (today) with no response & now my cruise control does not work! Bad customer service.

Stan Mathis is an amazing salesman. I went in to get a trade in value on my vehicle and walked out with a brand new truck. He never pushed to sell me anything but rather was there to help answer all my questions. Would definitely recommend anyone to go see him if you are in the market for a new car.

At the beginning it was very difficult just to order a part for my Ford Edge. Apparently if your vehicle has previous been serviced there at Lewis Ford, the person who helped you last is the only person that can help you in the service department. Getting a hold to a certain service person to order a part was just freaking ridiculous! Who ever answers the phone should be able to provide service to me and order the part when being asked to, rather than having me wait till that certain service person calls back! So it took multiple phone calls just to order a part. Had to physically come inside to order such part then at that moment they didn’t even schedule me to come back in to deliver the part, so yes another phone call.... delivery day took less time to deliver the part which was fantastic and haven’t had any issues with my Ford yet. Knock on wood.

Jimmy Johnson was very attentive and listened to me explaining what was going on with my vehicle.I was called and was told what was going on with the repairs.Great service and very nice employee!!

Great service Department. Ive used them for the last 11 years to service my vehicles. I have never had a bad experience.

Chuck at Lewis Ford was great to work with, and Lewis Ford went above and beyond to get me the perfect truck that fits in my budget.

Stan did great helping us with our first car buying process! Very friendly and knowledgeable.

Always nice folks and professional. Do good work. 4 stars instead of 5 because the cycle time is to long. 4 to 8 hours is to long for oil changes. And They failed to wipe residual oil off my truck which results in multiple oil drops in my garage. I hate oil drops with a passion.

I have always had great service the past 7 yrs with Lewis Ford. Thank you to Jimmie Johnson and the whole team. Great Customer Service! Thank you.

As usual my experience was good. The guys at the service desk are always professional, pleasant and courteous. When I leave I have confidence my vehicle is running properly and safe.

We recently, purchased our 3rd truck in a row from Lewis Ford Fayetteville.Also the 3rd time I had sat in one of the financers office named Freddie.A new manager named Chris and a new salesman named Scott were my primary contacts. I experienced 3 issues AFTER I signed for the vehicle and made the down payment. Unfortunately the accumulation was to much to continue buying trucks from Lewis Ford.1) The insistence by Chris to exploit this customer by taking a picture beside the truck we purchased was tacky and distasteful.2) Relationships require trust I believe we all can agree. When it came time for reciprocity from Lewis Ford back to me... crickets.3) The low diesel light was on when I test drove the vehicle. I asked Scott to be sure to fuel up the truck 2 days prior to picking up the truck. I called ahead to inform Freddie we would be by to pick up the Ford Lariat F350 Super Duty Texas Edition and again asked to have the truck ready and asked for the truck to be fueled. $25 1/4 of a tank was all they put in it. Expecting a full tank of fuel( $75 more ) after paying $75,000 for a pick up is a minimum request that a wise salesman would not have thought twice about. Evidently the days of Lewis Ford showing respect and appreciation to their customers is a distant memory.

Richie in Service at Lewis Ford is great. Customer service was flawless. My experience was fantastic. Will be back.

First of all it was Lewis Ford Service department not the sales side. Our appointment was for 830 and we got there at 8. No big problem there . My wife got checked in and told them she was there because her touch screen had display but you cant control anything from it i.e. the a/c controls for the rear. I called and made the appointment because the lady on the phone suggested we have a diagnostic ran to find the issue with it. They told my wife she could wait but it would take a hour to do it or longer . They proceed to tell her it was $125 for a hour and that might be long enough to find the problem. She informed them she wasnt staying, to call after the hour and confirmed with the guy that it was a issue with the touchscreen . He said its in the paperwork he has and they would call. At 8:20 shes leaving and they move vehicle to the back. So she thinks they are about to start working on it. Around 10am she calls cause its been over a hour and the guy over the shop tells her, there are people ahead of her that are waiting and they havent gotten to it yet . He was being very rude and unprofessional. At around 4pm she goes back up after not hearing back to check on it and they just got it back and almost done . Manager guy comes and tells her it has freon leak and itll be $200-$300 to fix depending on how many leaks. She ask about the touchscreen and he says thats not what they checked and that he only checked the system not the screen. Says thats what the paperwork says and that the first guy had left and didnt say anything . One would think part of checking the a/c would be checking the controls to see if they worked. I didnt know you had to hook diagnostic up to check a freon leak and charge almost $150 for something the customer didnt ask you to do. Even with the freon leak, we cant control the a/c with the touchscreen not working properly. Still dont know the issue with the touchscreen and out $150. Shop manager was completely rude and unprofessional. Would not recommend going back to them.

Lewis Ford was able to get me scheduled within 45 minutes of my calling and completed the work well, very quickly without adding extras on my bill. Would definitely recommend them as a an honest service shop to the best of my knowledge.

There was a recall on my engines on my transmission Im sorry character Ford and they dont tell me that its going to cost me more money to get the other part of a transmission fix after they fix the part in the transmission that leaves fixing whenever the part come in and he told me he didnt know when the other part will coming in he had a couple of more cars with the same issue I had it was waiting on the part that I need but they didnt help me I thought if its a recall on a transmission then every party that transmission should be covered by Ford but they didnt honor that I have a car that I cant drive because something is going on in transmission to take a recall back so I cant give you all a good review because you didnt try to help me

I can’t say enough good about the experience my husband and I had with Lewis Ford. From start to finish we felt like the king and queen for a day. We dealt with Tucker as our magnificent sales person with so much personality, Chris as the forever understanding sales manager and Freddie as our knowledgeable and easy to understand finance person. I say this as I am fully aware of their challenge in dealing with us through the negotiations. Lol. Fun all the same !!Love our new Ford truck and everyone we dealt with there at Lewis!

My old F160 finally gave up the ghost. The guys at lewis got me a great deal on an awesome truck. 0% baby! First stop was for celebratory supplies.

Lewis Ford is an excellent place to get a vehicle serviced! They are very thorough and complete the task in a timely manner while keeping you informed!

So very happy with all aspects of the day!! The car is amazing, Chuck was amazing!! Helpful and treated me with respect. I will definitely recommend Lewis Ford to friends and family. Thank yall so much for a wonderful first time experience!! Ive bought cars before mostly from individuals and one other lot, but this was my first major purchase and I couldnt be happier. Thank you Chuck and Lewis Ford for helping make my dream a reality!!!

Ask for Stan, he is the best! He is amazing and makes the process really smooth. He went above and beyond for us and tried to help as much as possible. Great service and he knows his stuff.

I have spoken to 3 different people in the service department. They dont seem to understand the meaning of the word. Every person I spoke with acted like I was really inconveniencing them by making them answer the phone. And they have all been quick to inform me that it would be weeks before they would even consider looking at my car and then another couple of weeks before they would do any work. Based on the service department, I would never consider buying a car from them. I would drive to Dallas first.

Awesome friendly service. Very helpful with any questions I had.

Customer service was amazing!!! I came in for them to re attach my splash shield that fell off...they were able to schedule me an appointment within a few days. On the day of my appointment I was there for a very short time and they came out and told me they were not giving me a bill. I was very pleased all around and will absolutely be coming back for my next service.

Ken Serratos is da man! My son was looking for a 4th Gen Mustang and we got hooked up with a sweet deal on a stang with an upgraded dual exhaust and full body kit in preem condition. Ken is a 5-star guy but Im giving 4 stars for the dealership, only because of the misleading signage that stated every used car came with a 30 day/3,000 mile powertrain warranty, which is not the case. I only found out after signing the paperwork when the financing agent said that warranty only applied to newer cars. They did not even offer an extended service warranty which was a let down since Ive always had an extended warranty on every used vehicle Ive owned. Thanks to Ken Serratos, Ill be bringing my business back to Lewis Ford!

Very responsive to meet my needs- first agreeing to a mutually fair price & then to help with setting up all the new hybrid technology.

I made an appointment to get an estimate for the value of my vehicle. I arrived on time and the salesman (CJ) I made the appointment with was not present and refused to answer his phone despite committing to answering “24/7” when we spoke less than 12 hours earlier. The sales staff that was present was unable to leave their chairs to help or answer questions. I did find the used car location where I walked through the building for 10 minutes before anyone could be bothered to talk to me. After explaining I was there for an appointment I was told to wait for an indefinite amount of time. After finally being seen, I was disappointed in a low offer. I left and went to their competitor and purchased one vehicle for $80,000 and ordered another for $70,000. There is less than zero chance that I would ever consider purchasing a vehicle from this company. Rude, non-responsive, lazy, and condescending staff.

I had a great time with my sales professional, Chuck Giertz. He got me every thing I asked for.

Scott Moore was great, I love my Ranger and he found us the the right fit, and it was so easy to buy. Looking forward to the next time, 5 Stars. ⭐️⭐️⭐️⭐️⭐️

On a random Saturday afternoon my car quit on me. I’m new to Fayetteville and was completely caught off guard. I managed to coast the mile it would take to arrive at Lewis Ford. They were so accommodating and immediately conducted a diagnostic. I would not be able to drive the car. I was provided a shuttle ride home. Monday morning they got the details coordinated with my extended warranty provider and all was good. The shuttle came back to get me to pick up my car a couple days later. I am excited to buy a car from Lewis Ford in the not so distant future. Brent and the team were outstanding!!!

Brent Sanders helped me above and beyond with my GT350. Brent and Blake Owens dug until they found the issue and corrected it. They treated it like their own, keeping me informed the entire time.

Very nice staff! Made an appointment and made sure my test drive was all set and ready to go! Tucker Gilbertson made the experience better and made sure I had all my questions answered!

Dropped car off expecting to shell out $900 for new brakes and rotors. They called me promptly the next morning and informed me I had plenty of life left in them and the inspection was free. I really appreciated the honesty.

Jimmys service was excellent. He made recommendations with time frames suggested and didnt add to the service just to inflate the cost. I would definitely return to Lewis Ford for further service in the future if Im in the area!

Took 4 calls to get an appointment.Satisfied with the service.I Like the old checklist form which the tech no longer fills out.

Anthony is the best. We have purchased 4 cars in the last 7 months and he always gets what we want and takes care of us. Couldn’t be happier and he is the most ethical car salesman I’ve ever dealt with. Highly recommend him!!

On time. Work completed on time. Personnel courteous .

I must say. Shady experience from the start. I called stating I wanted to purchase the Ford raptor they had in stock. We came to a agreement over the phone. I then told the salesman I needed to get in and out as fast as possible since they were 3 hours away and I needed to be back to get my daughter from daycare before they close. I had a timeframe of a hour I could spend at the dealership. I was stuck there long enough I had to call a friend and have my daughter picked up for me. I sent my credit application to them via email that morning. 3 hours later I show up and it still was not approved. I have perfect credit and am more than qualified for the financing. I actually was Pre approved with my own lender. I advised my rate I was able to get and they said they would beat or March it. They were higher by 1% which is the rate they were buying above my approval. We finally get signed out after a hour and 45 minutes. They hand me the key and I ask for the second one. The raptor is a high dollar vehicle, and anyone would expect a spare key. They said they would get me the second key from the previous owner. I have called and talked to a few different people including my sales man and have been ignored in regards to the second key. Poor follow up, poor delivery, slow service. I will not be going back and will definitely not be referring customers.

This reading is not necessarily for all of Louis Ford but for one Salesman, Tucker. He is the most knowledgeable salesman when it comes to the Ford Mustang Mach-E. If you’re in the market for a new car be sure to see Tucker.

A flash program for my 2001 ford f150 Kingranch pickup I understand takes about 2 hrs. Your tech managed to be done in 1hr., didnt do a test drive before or after, and my truck was not programmed right,and still runs poorly. Stalling,chugging,. and other malfunctions. Even appointment person when asked stated it would be 2hrs. Very unhappy. Waste of money. Thanks

Excellent service. Clean waiting room.

Stan and Chris were great to work with. Made my vehicle transition seamless and easy. I’ll definitely call them up next time im in the market for a vehicle.

Called all the local ford dealers looking for a part number and Lewis was the only one that answered and had good customer service. I will use them from now on

I called a few days ago to get a quote to repair my A/C . The gentleman in service department took the information and stated he would need to call me back after he worked up the quote. It has been a week and still have not heard back from them. This may not be everyones experience but for my first dealings with them it will be my last...

Was scheduled for an oil change and tow link recall, and had to reschedule. When I showed up, the recall had been rescheduled but the oil change had not. Jimmy Johnson took good care of me and got everything taken care of within the estimated time. This was my second visit, and I will return. Good Shop!

I absolutely love doing business with Stan. He was knowledgeable and respectful. He really gets to know you as a person and not just as “another sale.” He is not pushy and doesn’t try to make you buy right away. He will take him time in trying to find the right vehicle that fits you. He wants to make sure you buy what you love. Go see him. You won’t be disappointed in doing business with him.

I walked into this dealership wanting to test drive a car I had been eyeing... I had no idea I’d end up buying it by the end of the visit! Let me be honest, I doubt anyone thought they’d be selling me a car that day (I’m young and pulled up in a 2005 highlander) but Anthony took the time to talk to me about the car, and offered to show me some numbers before running my credit and submitting an application. I am beyond happy with my experience and would recommend everyone to Lewis Ford on College. From the salesmen to the finance guys, to the mechanics - everyone made sure my experience was first class!

Always good people to work with and they do a good job in this service department.

My wife scheduled an apt for recall work and dropped the car off at the dealership for 2 1/2 hours when she returned they hadn’t even started to work on the car!!! What’s the point of making an apt if they aren’t going to work on it when they say they are!😡

Best car buying experience Ive ever had! Colin on the sales team was super friendly and helpful, and so was everyone else on staff. I absolutely recommend Lewis to anyone. Buying a car from them was *almost* as fun as driving my new Bronco!

Everyone is great, Brent just needs to wear his hearing aid. LOL. Thanks for getting everything done as timely as you could!

Overpriced junk cars, will do whatever they can to scam you into buying one. Once you drive off the lot they shrug their shoulders and tell you they cant do anything about your dead vehicle. The city dump has a better selection.

Friendly, professional service, vehicle was admitted at appointment time and completed in time frame discussed, fixed right, courtesy call to follow up on completing. Would recommend to see Brent for your Ford service needs.

I called Lewis Ford in Fayetteville on the 4th of June to set up an appointment to get the transmission repaired due to it malfunctioning AGAIN. I told them how it was acting and also told them it had just under 100,000 miles on it. The person who was taking the information said it should still be covered under warranty and made the appointment for the fourteenth of June. Lewis Ford repaired it last year for the fourth or fifth time in the last five or six years. When they repaired it last year, they said it was the clutch pack that had gone bad. By the fourteenth the car had just over 100,000 miles on it. One person said it was out of warranty due to the milage but I told him when I spoke to them on the fourth it had less than 100,000 and they were the ones that set the appointment date - not me. However they checked it out anyway and said the clutch pack had gone bad - the one they put in last year. The clutch pack they put in last year went bad in ONE YEAR - WITH LESS THAN 20,000 MILES ON THEIR REPAIR AND THEY DONT WANT TO COVER THEIR WORK. We dont buy a new vehicle every four or five years but we have bought a new truck and this Focus new and one used car from Lewis but will no longer be doing any business with Lewis automotive again. I am recommending anyone else doing business there to watch out! We hope you have better luck getting them to stand behind their product and workmanship than we have. This Focus has been nothing but a lemon.

All employees was courteous. Work done in a timely manner.

Tucker and the entire Lewis team are awesome! From the start, they were very helpful and made sure I was taken care of. Just the absolute nicest group of people who made my experience easy and enjoyable.

I just bought a used car from Lewis Ford and my salesman was Marty Trudell.Amazingly Marty was referred to me by 3 people who did not even know each other so I took that as a SIGN and was very pleased. Marty is not your typical salesman and not pushy and unfortunately very honest and kept me within my budget lol 😆That Cadillac was very enticing!!The whole experience was wonderful and I highly recommend Marty and Lewis Ford for your next vehicle.

Visit to Lewis Ford for Safety recall and oil change was taken care of professionally and on time by Brent and the service team.

I have used the services of Lewis Ford service dept. for about a decade. My experiences with them have been favorable except once. Service writers work on commission and the more repairs they convince you are needed, the more income they make. Of course, that is a recipe for inflated repair charges. That was the reason for my dissatisfaction that one time; the service writer went overboard with his recommended service needs on my vehicle. Fortunately, another person overheard that conversation and privately told me in the waiting room to ignore much of the repair estimate, that at best it was overly inflated and at worst, it was contrived dishonesty. I no longer see that employee at Lewis Ford, so maybe he eventually shot himself in the foot. All other visits to the Lewis Ford service dept. have been satisfactory.

I’ve bought several vehicles from Lewis Ford over the years and the experience is always the same. No high pressure salespeople. Just down to earth folks who truly want to put me in the best vehicle they have, to meet my wants and needs, at the lowest price possible. That’s what keeps me coming back.

Fast service and everyone was very friendly.

I cant tell you how pleased I am with Lewis Ford. We were driving to Arkansas for the holidays and had a flat tire. Although they were booked out for a week, they were happy to take me in to replace my tire. They were friendly and accommodating the whole time.In this day and age, its nice to see real service.

I can’t say enough about our salesman, Marty May! He was genuine and very helpful in finding a safe and reliable vehicle for my 16 year old son who is a new driver. Thank you Marty for everything you did to help us! Steve Landers Toyota and Marty May have earned a customer for life!

I had a great experience at Lewis Ford. I can’t thank Chuck Giertz enough for his service and making the purchase of my vehicle easy. Ask for him to make sure you’re well taken care of!

I literally just called to ask a question and book an appointment before they closed and was promptly told that they were going to close and they probably wouldn’t answer but I was transferred anyway they told me to hold and then kept me on hold until they were closed. I was going to service my car and buy another vehicle from the place but I guess my business isn’t important so I’ll just go somewhere else.

It was a great experience they worked with me with my extended warranty they rented me a car to have why my car was in the shop theyre the only shop that I will go to from now on

Scott and the entire Lewis team were great to work with. One of the easiest car purchases we’ve experienced. We especially appreciated the care and concern expressed regarding Covid precautions.

Amazing!!!! Hayden Miller and the sales team really went the extra mile for my daughter with her first car! A few months later, they did the same for me!! I really appreciate the follow up, follow through and patience that this team has!! I would highly recommend them to anyone In the market for a new vehicle!! You’ll be glad you did!!Thanks again Hayden!!!-Jerry

I brought my truck in to fix a known problem . I was expecting it to take several hours but instead it took only 35 minutes. It also was covered free of charge even though the recall notice expired in Oct 2020. I am very pleased with the service provided.

Ask for Chuck Giertz if youre looking for great customer service! He helped me get a 2021 Explorer ST. I love it!

Went in for an oil change and tire rotation and the staff exceeded my expectations. Jimmy, in the service department, was very helpful and friendly. I’ll continue to direct my business to Lewis Ford because of the great experience I had the first time.

I visited your Farmington Ar location on May 4th. Derrick was the Sales Guy. He seemed very knowledgeable and knew his stuff. My complaint is that he showed me a Truck. I test drove it and we got estimates of what the Truck would cost. I didnt originally go with the estimates. He said go home think about it and ill contact you tomorrow. Well after no contact I reached out to him asking if he was able to find another loan option. He stated he was off work. I asked if he could get back with me the next day to let me know something. He said he would. I was watching the Truck on the Website and didnt notice it on there anymore. So by the next day I reached out to Derrick again asking if he was able to find another option. I also asked if the Truck was already Sold. No response. It would have been more Professional to let the Customer know that the Truck you were interested in Sold. But could I assist you with something else. Arkansas Car Dealers fail many of times to strike deals. I purchased another Vehicle from Oklahoma. I tried to give local Dealers the opportunity. Failed and unhappy again. Dont get me wrong. I think Derrick is a Great Salesman and Person. But he should Communicate with the customer till the state Im looking elsewhere. Thank You

Some employees are very carless and disrespectful. price is too much with low qualitycars.

Bought a used vehicle from them. Less than 12 hours later a check engine light goes off with a fairly significant repair. Lewis made it right by paying for the repair work so I didnt end up with a $1k+ repair bill after having just bought the vehicle.

Thank you Hayden Miller and Lewis Ford Sales Inc for providing a seamless experience. You were knowledgeable, patient, great listeners and very respectful of my needs and budget. Thank you for a great and delightful experience! It was easy. Your dealership is woman friendly and oriented. I am so happy that I purchased from you.

Great, friendly staff. Had every concern taken care of and explained thoroughly. 7 star service, but 5/5 will have to do

I will never go there again. I feel cheated and deserve a refund.

Very polite and oil change was done very quickly.