user
Verizon Authorized Retailer - Russell Cellular
1202 Fairmont Ave, Fairmont, WV 26554, United States
Appearance
Verizon Authorized Retailer - Russell Cellular

Comments
pa
Review №1

It took me a bit to post this review as I wanted to be certain my service was as good as the service I received in the store. I called ahead and told Michael what I needed. He was waiting for me at our scheduled time with a new phone and a plan in mind. He provided me with just what I asked for, did not try to pressure me with upgrades or services I didnt need!He was patient and kind, just an enjoyable person all around!! Thank you Michael!!

Da
Review №2

I went here to see about changing carriers. I had a promo on their website I showed them that I wanted to do but for some reason when I’d go to check out the promo wasn’t being applied. I spent about an hour there for them to try to sell me a different promotional offer that was below the value of the one online. I was unaware that’s what was happening until it was almost finalized. I reiterated the promotion that I wanted and why I had come there and the response I got was “we don’t get the same promotions as on our website, there’s nothing we can do.” They also only had two employees and the one I dealt with was new. The other employee was too busy to assist him much.

Ma
Review №3

The manager Michael Davis was awesome!! He went out of his way to find the best deal. I was very pleased with his knowledge and ability to navigate Verizon website to find the best deal. Awesome Manager!! Side note: he is an awesome teacher, I watched how he assisted his coworker in finding a plan for a business. Like I said Awesome Manager

Ch
Review №4

Morgan was awesome!! She went out of her way to find the best deal for me . I’m very pleased with her knowledge and ability to go above and beyond! She even showed me things that my Apple Watch could do that I really had no clue! I purchased a new iPhone12..

Ni
Review №5

Michael was very patient and helpful in hooking me up with a new plan. He made the transition from another carrier very easy. Helped me out with a favorable trade in deal as well.

La
Review №6

Morgan was awesome! Very helpful!

Al
Review №7

Michael was extremely helpful, friendly, and knowledgeable. He took a lot of time explaining everything to me and helping me pick out an amazing new phone and the right plan for me. Super grateful for a great experience!

Va
Review №8

Best place in the area to get wireless service. Michael was very friendly and helped me set up everything exactly how it was on my old phone.

An
Review №9

The experience we had was very good. The salesman at this Verizon store was profesional, courteous, and knowledgeable! We had a great experience!

Jo
Review №10

Visited with a friend getting her phone fixed.Pleasant experience.

Mr
Review №11

Very kind and helpful! Made sure everything was good before we left.

Ro
Review №12

Excellent service and real honest they have phone in store

Jo
Review №13

Got two phones version sales person was very well in formed and transfered all data thanks good job

Er
Review №14

Best service ever! Very patient and helpful!

Em
Review №15

Very helpful, would recommend.

Sa
Review №16

Store only had 1 employee working. Might have just been when I was there. Store looked clean, didn’t have all of the phones on display. Mostly empty pods with just the price tag. Only Verizon location in Fairmont. It will have to do

Je
Review №17

Great service from the guys there. I always get the same guy and he’s great. Thank you

Tr
Review №18

Professional, helpful. Best Verizon retailer in the area.

Pe
Review №19

Michael was knowledgeable and personable. Very helpful.

Ja
Review №20

Frank was extremely helpful and patient. He spent a lot of time explaining phone features and setting up my phone.

Da
Review №21

Great staff very friendly, takes care of business quick and efficient as they can

Ke
Review №22

I recommend this Verizon store. Helpful staff!

Li
Review №23

Great service plan for family they were a huge help with set up they went above an beyond to help me !

La
Review №24

They seem to be very friendly here but the website can be a little bit misleading and can be a little confusing at times. I ended up deciding to stick with US Cellular

Ti
Review №25

Had some issues with a prepaid phone that I bought somewhere else but Frank jumped right in and got everything straightened out. Much appreciated.

Ra
Review №26

Michael was great.

Ja
Review №27

Very efficient and knowledgeable. I got in and out very quickly

BR
Review №28

All 10s man

Ro
Review №29

I travel a lot and often have questions with phones or have to buy a new phone periodically so I rarely go to the same Verizon store. The salesman at this store, Noah, is one of the best Ive ever dealt with for his patience with somebody whos not tech savvy and making sure I understood everything I needed. Absolutely the best, friendliest and fun person Ive dealt with any Verizon store in the last 20 years. I wish there were more people like him in the world

Ka
Review №30

Such helpful staff that talked us through switching our company and buying new phones. Helped get us a car charger and some pop sockets too. Pop sockets were really expensive, but the rest wasnt too bad. The car charger was a little pricey, but it was a good quality for what we paid.

Gr
Review №31

Great store, great employees, and stocked with the wireless devices that YOU want TODAY! Very impressed. Comfortable yet professional atmosphere.

AJ
Review №32

Great sales team that gets the job done!

La
Review №33

Staff was very helpful and kind

Sh
Review №34

Very helpful

Information
5 Photos
34 Comments
4.7 Rating
  • Address:1202 Fairmont Ave, Fairmont, WV 26554, United States
  • Site:https://russellcellular.com/?y_source=1_Njc5ODAzMi03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
  • Phone:+1 681-443-0652
Categories
  • Cell phone store
  • Electronics store
Working hours
  • Monday:12–5PM
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:Closed
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
Similar organizations