Did a clutch job and failed to use blue loc tite when tightening the two 10mm bolts on the internal slave cylinder. Bolts came loose and shredded outer pressure plate and bell housing caused transmission failure. I pulled it apart to see for myself. They refused any kind of warranty. Also on taking my car there for the clutch job the first time they said I needed to replace the battery witch I did and tested the a week prior said no tested it again and still working fine today

I highly recommend ONB. They fixed a problem caused by oil change company. Josh is a pleasure to deal with. He kept me informed of what was going on. Im not going anywhere else for my car care needs.

This is the best automotive repair shop I have received service from. The people here listen to what you tell them, and will try to save you money if that is what you want. I would definitely recommend this shop to anyone in need of care for their car.

A lot of work on a very used car. About two weeks down and a nice chunk of change. Kept me informed on the process and parts cost. Couldn’t expect a better result though.

We’re extremely happy with our experience at ONB. We dropped the car off knowing they were really busy and it might take a few days to get to us. Two days later they called to let us know what was up, then later on to let us know it was ready. It was a fair price and exceptional service. I highly recommend ONB.

Great shop, honest, integrity, cant say enough good things about ONB! Found my forever repair shop!!!

I am always very cautious about auto repair shops as Ive had bad experiences. ONB was amazing. Super friendly service, amazing prices. Summer, the lady at the front desk was really great. I dont think ill take my car anywhere else after having this experience with ONB. Thank you guys!

I needed to have an engine mount replaced in my Ford Escape and it had to be done quick. ONB was able to see me first thing the next day. They had me in and out in an hour! Although it was a little more expensive than I was quoted from other shops they were fast and friendly and did the job right.

After losing confidence w/Buckys I headed over to ONB Auto. This crew, led by Mike, is the best in Everett, bar none.They are honest, forthright and willing to go over every detail of your repair with you. Ive never had a mechanic explain to me in such great detail what is going on w/my car, and how they plan to fix it. They even take pics of the cars inner systems to help show you whats wrong and how it can be repaired. Wanna see your old part? No problem! Theyll show it to you.They kept me updated on their progress every step of the way. They did only work they had cleared with me first. And they were able to diagnose and fix a problem that had previously stumped 3 other mechanics. Not only that, but they texted and called me a few days after I picked up my car just to make sure it was running well. And it is. I cannot recommend them enough! Ill never go anywhere else.They may not be the cheapest but they are THE BEST. And theyre on par with other mechanics in the area. The only difference is they do things with the highest level of care, consideration, and accuracy all of the time. Theyre in no way scheming or interested in upselling, like so many mechanics Ive come across. What I paid for is exactly what I got. No hidden charges. They were even willing to source salvage and refurbished parts for me to save on cost.For your convenience they have a drop box so you can drop off your car before or after business hours. And there is plenty of parking in front of the building as well as streetside. 5 star mechanics. Thank you, ONB! And thank you, Mike! You guys rock!

ONB is trustworthyI love you folks because you are the best. I can trust ONB to NEVER take advantage of me and to do excellent work. You are so much better, and more trustworthy than the dealerships Ive had to deal with. I also appreciate your customer service as well. You folks are consistently kind to me, you acknowledge me, you remember me and you remember my vehicles. The folks at ONB have gone above and beyond what is expected and hoped for in how you treat me and my vehicles. I have been bringing my vehicles to ONB for approximately 20 years. My only concern is what Im going to do and where Im going to take my vehicles when you retire. Thank you Dave, Shelly and Mike (and everyone else there) for having such a high standard of excellence!Kim B.Everett

I was referred to this shop by my wifes co-worker. Was tentative to drop by ONB instead of going somewhere well known.I did not regret coming. Mike was extremely informative, professional, and accommodating. This is a great company to get honest diligent work done.If you come here, keep in mind that youll be paying for quality work, and quality parts.Id recommend this place to anyone.

I was trying to fix/remove my car key to be put on a separate ring, so they would just have the car keys and not all my other keys. And Michael opened the door for me not even knowing I was pregnant.They genuinely show they care for customers. And their prices are great haven’t had a problem with any work they have done. I’m so glad I listened to a Facebook group member and went with their recommendation. They will definitely work with you on what needs to be done on your car, but not push you to do anything you cant afford. However, that said they will make sure your car is up to per for legal reasons both cars license plate lights were out and I didnt know that and appreciated they replaced them and didnt just recommend it because you can get a ticket if an officer is being a stickler and couldnt find another reason to give you one.

Ive been using ONB Automotive off and on over the years with both my company/personal vehicles and have never been let down, actually most of the time my vehicles are returned to me ahead of schedule. You can trust all your general maintenance and automotive needs with ONB, definitely a cut above the rest!Thx,Mitch

I have a 2002 Bonneville. They dont make my car anymore, lol. When my power steering went out I thought it would be an easy fix. Nope. The bolts holding the pulley to the pump just spun. Had to take it to a shop. My cousin took his car here and really liked they service. So this is where I took mine. The bracket was broken. Snapped. This part is obsolete so they took it to a machine shop to be repaired. I was dreading the quote call. When I received it I was surprised it was actually a decent price! Lower than what I expected. Its really nice to know there is a local shop that I can rely on for fair pricing, quality(and timely) work with even better customer relations. Summers communication with me was phenomenal and I appreciate everyone at ONB for helping me. Especially in our state and countries current state. They are honest and fair. I cant say how much I appreciate that being the only one who is working right now.

I was most pleased with every aspect of service by ONB. From their friendly, communicative & professional front of the house to the thorough & speedy mechanics, they had my 95 triple black 5.0 convertible Stang back on the road in a couple days! Thank you, I will be back!

These people need an Environmental Audit, they are out of compliance and they WILL RIP YOU OFF.YOU GOT TO FEEL SORRY FOR THE GUY THAT HAD TO PAY THEM $1,200.00 FOR NOTHING. THAT WAS BAD AND WE WILL SEE ABOUT YOUR STORMWATER PERMIT INSPECTION

I couldn’t say enough about ONB Automotive! I went in clearly with no knowledge of cars, prime target for someone to be upsold, and blown away by the honest and clear communication!! They provided great and timely service and were extremely transparent though out the whole process. Wish I could give them 10 stars!

First of all let me say that there are still great people, despite all of the crazy things that are going on in the world today. I had recently purchased a car from BC Motors which broke down a day after buying it. The car dealership was very unprofessional. They had my car for almost a week and never fixed anything on it. I decided to take my car to ONB and told them what was going on. Christina from ONB and her associates went as far as contacting the dealership to speak with them. They were very kind, professional and I had an amazing experience. I want to thank ONB for everything they’ve done for me I really appreciate their generosity. ONB has the best automotive repair team that I have ever seen, thank you guys so much for your excellent service.

Great Service and Honest They are Genuine and Fair, Definitely Go back when I Need a Mechanic for my Cars!!

They very nice

Theyre polite, knowledgable, fast, precise and honest!

I have been coming here for years and would not consider taking my truck anywhere else. They always explain what work is needed and what is not. This is a great honest and reliable place to have your vehicle serviced.

ONB has been terrific! Especially Mike. I came in to get a second opinion about car repairs. Not only were they understanding when I missed my original appointment but then got me in right away to look things over! Im glad I did get a second opinion. Mike was so thorough and kind explaining the repairs that needed to be done and elaborating with correlating pictures. Ill only go to ONB from now on! Thanks again Mike for saving me so much money, drinks on me!

Service was great and the shop was friendly and clean

Honest car repair. Excellent communication throughout the diagnosis and repair. They treat you like a human. It matters. Would give 6 stars if I could l!

My name is Bill Rich,OH MAN, what can I say about how much I like this repair shop, well let me start with the simple fact Ive been going to them for 18 years, through four vehicles.Each and every time theyve taken down in exhaustive detail all the ills of my vehicle I describe to them and distill all that down to the real problem of the car and then fix it, and they back up their work as well as the parts they have to install.The staff is top notch, friendly, listen, and even better go beyond that to help me get what I need, Im disabled now and cant do the work on my cars like I used to do so now they get to do it all and they do it with a smile and a thank you for letting us service your vehicle.You will never get that kind of customer care at the dealerships I know, Ive made the mistake of going to them in the distant past.

They were great I had $1,000 cup of coffee smile and free chocolates to go with it friendly customer service

Great work very nice people been going there for 10 years take good care of fleet 👍

I had my axle shafts changed, due to some thermal discoloring I found while instaling new brakes. They replaced a leaking seal, changed both axles, and changed the oil, all in a little over an afternoon. The deceleration whine is gone now, and I feel confident in the reliability of the car again. The estimate for all the work was spot-on too! Thanks, ONB, Ill be back.

Awesome service, truck broke down on a Friday at 3:30, Christina had the parts in 15 minutes and the truck was fixed before I could even get the u haul trailer we rented to get my truck to ONB back to the lot. I took my older truck here for service years ago and was always happy with the service and price, dont live in the area anymore but when I broke down in the area I knew to call ONB and Christina was fantastic, you dont find customer service like this anymore.

I was over 400 miles from home when my truck broke. I had no other choice but to take it to a mechanic. After I read the reviews I still decided to take my truck to ONB automotive. Lets face it guys paying for a mechanic is the last thing we want to spend our money on. My experience with Mike and the crew was outstanding. They found the problem and explained my options. As a person that works on his own vehicles I am pleased with the work I paid for. I made it home safely and truck is running great. The shop also reached out to see if I made it back home. Thank you ONB automotive

ONB is the place to have your vehicle serviced. The treat me and my pickup like family. Ive been a customer since they opened their doors.

So friendly and helpful! I’ve gone in twice, and they not only fixed the problems, but were clear and honest with the steps they took to fix them. I am absolutely going to be seeing them in the future if something else comes up!

Im about 5 years late in submitting a well deserved 5 star review. Affordable, professional, and exceptional customer service. Ive been a customer since 2012 and I cant imagine going anywhere else to get my F150 serviced. Mike is the nicest person and he truly cares about his work. Please go to ONB, you will not be disappointed!

ONB is the best auto mechanic I’ve been to in my 32 years of driving! Everyone there is genuinely friendly, and provide great customer service! They are very honest and fair, which can be rare in the auto service field. I recommend ONB to all my local friends, just as my close friend recommended them to me when we moved to Everett. The sad part is we have moved out of state and I fear we will not find anyone as honest and fair as Mike and the gang at ONB!

ONB always does the best work and never take advantage of me. Mike and the mechanics are simply the best and I cannot recommend them highly enough.

Great place to have your car worked on. Felt welcomed when I walked in. Most auto repair shops, you get a feeling of dirty and there to pull the fleece over your eyes, not here. Was greeted, told them what I needed, gave me a fair quote and I quickly scheduled an appointment. They fixed what I requested and didnt suggest anything else. I like to do my own work on my car, but I do know my limits so a good shop is a must and I will be back.

ONB is the only place that I take my cars. They are honest, hardworking and take care of us as if we are family. They have taken care of my cars for many years. Their integrity, excellent service and affordable prices make this my auto shop of choice. Mike and Dave always take the time to explain the work that has or needs to be done.

This is a great place. The guys are friendly and really go the extra mile for you. I had a repair that was going to cost about $2k, but they found out that the part was still under warranty and they set me up at the dealership to get it replaced for free. These guys are awesome and Ill definitely be going back when I need work done.

My 92 year old father went in for front brake pads and new rotors on his 2002 Ford Ranger pick up.O N B charged my father over $900.00 for the vanilla brake job.I dont really think any more needs to be said, other then I do not recommend O N B, and we will never go back to O N B Automotive for any kind of service work.

ONB is the first place I’ve taken my car (first one that wasn’t a lease) and it will be the last place I take my car. There’s no other reason to take it anywhere else. She’d get mad at me if I did ;)Mike is my go to guy at the front desk, but Dave and Brian are just as capable, friendly, and knowledgeable. These guys will take you back into the garage, show you what’s wrong with your car and show you step by step how they’ll make it right. They do not cut corners and it shows. Every major issue that has shown up on my vehicle is fixed the first time I take it in. These guys don’t make mistakes.If you’ve got a car, you’d be a fool not to give these guys and gals your business. I’m telling ya, ONB & healthy, strong running vehicles are the peanut butter & jelly of the automotive world. It’s simply perfection.Google should make the option of giving more than 5 stars, cause these guys deserve at least 794 of them.

This is easily the MOST helpful auto shop I have ever been to. Not only are they working closely with me and my own car issues, but they gave me and my girlfriend a lift to her car a couple miles away after we got a flat last night. Great people, great service, easy to work with.

I had never had an issue with these guys until last time I went in for service. In the past they’ve always had knowledgeable and friendly staff, and services at reasonable prices. This time was different. I told them right out of the gate, that I just had the oil changed. And all I wanted was the spark plugs to get changed and check the coil packs. Then they called with an update quoting me about $500. Then when they went over the final bill it was almost $700. For spark plugs, a cabin air filter, and an oil change I told them NOT to do...

Have been here for work on my car a few yrs ago. Everything went fine, theyre super friendly. Called to see if they could fit me in for help with my ignition, key was stuck. They walked me through some quick, easy things I could do on my own first before I replaced it. Very helpful and trustworthy.

Very friendly staff, Mike was very helpful and was willing to explain all the repairs that were done for my car. I felt very secure, and appreciated the clear communications I received during the process. Would absolutely come back!

Love these guys! The service is always terrific, prices are fair, and work is done in a timely manner.

Just picked up my car from being serviced at ONB Automotive and as always it was a pleasant experience! We are a 3 vehicle family and have been taking our vehicles to ONB Automotive for the past 6 years. They are always friendly, honest and fair. On one occasion I had to take my car in for a major repair and would have been without transportation for about a week but of course ONB came to my rescue. They gave me one of their loaner cars to drive while they were repairing my vehicle. What a lifesaver! I would recommend ONB Automotive to my family, friends and anyone else who is looking for a friendly honest auto repair shop.

Right from the beginning Mike treated me with such tremendous customer service. I feel like I FINALLY found my go to shop. The mechanics are some of the most knowledgeable, upfront and nicest I have talken to. I really recommend these guys if you have had enough of the run around with other shops.

Great personalities and customer service here at ONB. Honest and helpful. If you believe the prices are high, I would tell you the service is worth it! Car repairs are not cheap in general.

I was referred here by my friend and have been coming here for some time now but I have never had any complain on their service. They have never let me down in servicing my vehicle. They are friendly and accurate, providing quality service to vehicles.

Very pleased with how thorough they were with investigating my issue. Prices were not unreasonable but not cheap. They were very fair and honest. I do highly recommend this shop.

Arrived with overheating problem. It was diagnosed, repaired, and sent on my way with low cost! Very kind, principled repair people! I recommend them!

I wasn’t coming in here for car work of any sort but I was in the general area and I had to use the restroom so bad went other people and said I couldn’t use there restrooms so I came across these genuine people and they let me use the restroom with no hesitation thanks so much I appreciate y’all 💯❤️

Refer you to A & M auto on 41st in Everett. At least 60% less than what ONB charges.

ONB Automotive helped me out of a couple back-to-back issues with professionalism, fair pricing, and efficient service. Would highly recommend!! My car is running better than it has in years :)

First visit to ONB and was extremely satisfied with their work, detailed explanation of what was fixed and final results to my truck. Would highly recommend them to anyone. Dave was great to work with.

Staff was so friendly and kind. Very thoroughly and patiently walked me through everything that was done. All for a reasonable price.

This shop epitomizes honesty and good work. Great to know an automotive shop you can trust. I went in because the dealershp had told me my transmission was leaking and probably needed expensive repairs. Took it to ONB and after a few hours Like, the manager, informed me all I needed was a drain and refill with pictures to back up his crews findings, saving me hundreds if dollars.

Hold on to your wallet!!! Did business with this shop for almost 15 years under the old owner. Was the most reputable and honest place in town. First job under the new owner and I was taken for a ride. Salesman did a great upsell. I was over a barrel and out of town. When I picked up the car, all I got was a brake job on a Nissan for $1600 - and they did NOT replace the drums or rotors! Now they lost my business and 3 people who I referred to them over the years. Hope it was worth it. NEVER AGAIN.

Great company with great work!

Just asked questions about repair. They were helpful.

Never deal with this shop again. I was duped and cheated by the front salesman. The original estimate was $550 to $750 top. I let them took the car in. A week later, I got a call, the repair was $750. No problems, ready to pick up the car. Got 2nd call, they found few more issues that they suggest to be taken care of. I agreed. A week later, I got a 3rd call which they asked me to pay $3500. I was so surprised, but I had to do it and ate the bullet. Never deal with them again. I heard the good rating was issue by themselves. Very interesting marketing strategy.

Have taken my car here many times and I have always been happy with the work they provide.

Great service, knowledgeable technicians fair pricing and no price gouging or unnecessary work.

Great Friendly service. Extremely knowledgeable!

These guys and gals are great, thorough, and honest. Love this place. Love the duo at the front desk.

Super friendly and knowledgeable- very clear information about what was needed and why. Thanks for taking good care of me and my car!

Best service and accurate care of my vehicles I would recommend ONB to anyone who wants quality service on their vehiclesI have had the folks at ONB work on my vehicles for many years and they have never let me down, always do the work they say they will do and they dont add work just to make more money they only do what is needed.they also are very good at dealing with strange requests for things to be installed on vehicles and they are very good at beingcreativezthank you guys

Good work. But pricier than others

Christina The rockstar gal at the front desk, believe shes a service writer! Quoted, delivered and delivered at a lesser quoted price! Value price customer service = customer for life

Weve used ONB for years and have always received excellent service and quality repairs. The team is honest and knowledgeable, Ill gladly continue to bring my cars to ONB for years to come.

I brought a car in for inspection before I bought it. Staff listen well to want I wanted and were very friendly. They did a great job and in a timely fashion considering how busy they are. Thank you ONB

They are a good automotive. the guys are working in the front desk they are really cool guys I can trust them.

Mike Radisch the service adviser is extremely helpful. I brought in a car I wanted to buy for a pre-purchase inspection. They provided me color photos of issues found with the vehicle that allowed me to negotiate a better price with the dealer. Im taking my new Mustang back in a few weeks to begin the long customization/upgrade process. Highly recommended!

PLEASE PLEASE DONT LET THEM TAKE YOUR CARTHEY HAD MY CAR FOR OVER A MONTH AND A HALF WITHOUT DOING ANY REPAIRS TOLD ME TO PUT A DEPOSIT OF $2,425.09 AND NEVER DID ANY REPAIRS THEY ARE SCAMMERS IM SCREWED OUT OF THE MONEY AND ON A FIX INCOME DISABLE VET AND THEY TOOK ADVANTAGE OF ME!!!!!! SHAME ON OBN AUTOS SHAME ON YOU

ONB are my go-to guys. I tell them to keep my car fully maintained as I dont want to trade cars. But if I have to, they will tell me when its time. Theyve saved me a lot of money over the years by avoiding unnecessary repair work. (Cant say that for the dealerships). Last year, ONB saved me over $1,000 when a dealership said I needed repairs after a recall. Went to Dave, he looked, nothing necessary and still no problems. If you want truthful, honest opinions on your cars condition, these guys are the ones to see.

Honest Friendly and always looking out for the customer

Excellent Ford service. ONB is the only place I take my Mustang, even though it is a long trip and there are 2 dealers on the way. If you need routine service or major repair for your stang, take it to these guys.

I have been going here for years - they take great care of my 7.3l Diesel Excursion.

This place is amazing! Theyre very thorough and straight forward.

Smooth operation. Brian and Mike will take care of you!

Took my 1997 F-150 in to have them look into why it was surging at idle. Problem was intermittent so it was hard to replicate. They were not able to find the issue, they spent 1.1 hours @ $120 per hour which is higher then other local shops rates (about the same has a dealership). I decided to not have them spend anymore time on the diagnosis, they indicated that it would take another hour at least to do a full diagnosis. I paid the $155 bill and left.

Did not have a pleasant experience and found Mike at the desk to be impolite and rough. There are a handful of other shops to get an oil change, Id suggest a place that isnt this one.

Ive been taking my Fords there for the past five years and have always been treated well. Very reasonable and timely service.

Friendly, honest, up front, and looking out for the customers costs.

Reliably great service! ONB Automotive does it right the first time!

Went in with engine light on, paid $1200 bucks, and left with engine light on.I think they misdiagnosed the problem.A mechanic in a different shop--one who fixed the problem--said that the computer was sending error codes, and the error codes point to different problems that can be repaired. Problem was, the computer was faulty, making the error codes suspect. ONB started fixing these downstream problems and the money meter started running.Im not saying none of the downstream components needed replacement--but I am saying theres no way to be sure, and they didnt catch the upstream problem.Im glad I turned off the money faucet after $1200 bucks.

Friendly staff and great work

Great place to you vehicles worked on.

Great service I have never been disappointed

Weve been coming here for years and wouldnt even consider going anywhere else. Very knowledgeable, honest and friendly!

When you want something done right....this is where you go!

Does good/quality work, but is pricey and pushy. Still get texts from them 6 months after my single visit...

Expensive but professionals

Awesome.

Good

Good service.

Trustworthy!

Highly recommend