At the end of August I received a letter from Cadillac regarding a safety recall on a component of my SRX. I called Romain and spoke with Ashley (who was aware of the recall) and was told they would immediately order the parts. Weeks later I received a call from Paulette stating the parts were in and scheduled an appointment. It would be a 4-5 hour job, so she arranged for a shuttle. When I arrived, there was some construction going on in the lot and I mistakenly went to the wrong service area (still part of Romain). A young man (sorry I forgot his name) didnt just point me in the right direction - He got in the drivers seat and drove me over to the correct building. Wow! There I was cheerfully met by the Assistant Service Manager, Amy, who called for the driver and directed me to the lounge to wait. As I was getting coffee, another employee walked by and asked if I needed any assistance (no...all was good). Within minutes, Amy was back to let me know the shuttle driver was there. Glen safely delivered me home and back and was a great conversationalist. Everyone associated with Romain that I encountered that day was super friendly, helpful, pleasant and had a smile on their face. Excellent customer service!!! On top of all that - they gave my dirty car a bath and it was sparkling clean inside & out when I drove away.

Great place to buy a car. Treated us very fair on the trade in and paperwork was quick. But the best part was dealing with Dustin Hall, he kept us informed on our vehicle search and overall was a really good experience .

After negotiating a purchase on a car, sending wire for purchase, booking a hotel room and beginning our 8 hour drive this company made the decision to not sell to out of state customers. A policy that was put in place AFTER this sale had been agreed on and our money sent. We asked specifically, given the new car climate if they would sell to us given we were out of state and they stated it was no problem. The lack of integrity and disregard for our time is beyond disappointing. Do not give them your business.

Great service, made it easy to buy a new car!

Deonte is the best! Very helpful and considerate!

I was extremely impressed with the service. They were very professional. My car is a gem. This was the best service that Ive ever had at a dealership. Ron Romain should be proud.

Gad my wife 09 sts worked on getting new radiator. Got it back finally last tuesday. Well we left Tuesday night for my step fathers funeral in texas and took our 2018 Hyundai. We get back n start driving our sts and its spewing transmission fluid from the trans line and the cap gor the coolant overflow isnt secure. So we lost the trans fluid and coolant. Her back and undercarriage of her car is covered on transmission fluid. I want it fixed and fixed correctly. I will not be bringing our other cadillacs to you

I found the Cadillac XT5 I wanted on 23 July and it happened to be listed on autotrader and was at Romain Cadillac. They are the closest Cadillac dealer. I got my green light that Friday night to proceed. I reached out to see if it was available(7/24) and it was. I spoke with Myka and gave her my trade VIN and the ball started rolling. My sales exec Dustin reached out and we talked about both my trade and the XT5. Come Monday morning, as promised, he was on the phone(8:23am) before he got to work telling me what I asked for in pricing was accepted by the manager. We were cleared to move forward. Everything involved in my quest was effortless. I asked Dustin at 9am that when we got at 1pm that we didn’t want to sit there for 3 or 4 hrs(another dealer) and he said everything with the finance mgr would already be printed. Got there and the XT5 was outside the front door. Awesome seeing it sitting there detailed and gorgeous. We signed a few papers with Dustin and off to finance mgr. We were out the door in just over a 1 hr. How awesome is that!!!!! Thank you Dustin and all involved for making this a great experience for me and my husband. To anyone reading this, if you’re looking for a new or used vehicle from Romain, ask for Dustin Hall. Service he gave was impeccable. You will be as pleased working with him as I was. Thank you again Dustin!!

The service department treats and takes care of my Cadillac like its their very own ~ and I love that!!!!

Exceptional customer service and very professional at every level. We will purchase from Romain in the future.

These guys went out of their way to deliver a car for my moms birthday! Couldnt be more happy with the whole transaction!

Very pleased with services provided. Extremely professional and customer oriented in all respects. Made the experience ‘painless’ and enjoyable.

This is the second Cadillac I have purchased from Romain . I was extremely please with the sales staff, they went above and beyond to get the vehicle I wanted . Unlike some dealerships who just try to get you to compromise for a vehicle they already have on the lot, they went out of state to secure they exact vehicle I wanted.

Great dealership to buy a car! And they delivered to Kansas City! Would definitely buy from them again!

The Romain Cross Pointe Cadillac Service Team, led by Cole Render, continues to provide Excellent customer service with top-notch results, year-after-year. Thanks for a great job, well done RCP Cadillac Team!

I have purchased many vehicles from other dealers but Romain is above the rest in their service and sales. I highly recommend this dealer.

Cole is fantastic. The absolute best. My parents also have a Cadillac (a CT6 Platinum series), and he has provided exceptional service to them as well. Romains service team is their strong point and the reason we keep buying from the dealership.

Bought my Cadillac here, always serviced here. Great service from Cole and team, every time.

Serviced my vehicle as well as taking care of warrenty issues. Very professional and friendly service. Inside of my vehicle was kept very clean. Provided me with a sweet loaner vehicle. All staff that I dealt with were professional and friendly. Great service

I bought a new 2016 Escalade and was very well taken care of during and after the sale. I bought a new 2018 GMC dually and had the same experience. Recently I tried to buy a new 2020 diesel 3/4 ton pickup and for some reason I was ignored, not called back, and they sold the truck I was coming in to purchase. My sales lady was off on Thursday, said I would come in Friday and they sold it on Thursday. Told me they would find me another one and they never called back. After about 10 days I called back and it got even worse from there. I hate it because they are great people but for some reason my money is no longer good there or they just have too much business and don’t need my money. Soon I’m buying a new 2020 Escalade and a 2020 GMC diesel from another dealer so I won’t be going back to Romain. I have stood by them for years after getting remarks from other people that won’t go there for various reasons. I have friends that I sent there and they didn’t buy for different reasons. Now I have various reasons to not go back. And I was a dedicated customer and friend.

Excellent Service.

I went in to schedule an oil change. It turned out that someone had a mind-change. So Mr. Render asked if I had some extra time;I made time and got my oil change ahead of schedule.Great!

Sweet vehicles! Great customer service! Just finished getting some warranty work done on my cadillac and when I picked it up it was spotless inside and out! WOW, it looks brand spanking new! Thank you!

I would to thank the service guys!! Cole R. and staff have helped me every step of the way. Between minor and major issues these guys kept me in top shape. Thanks again Cole R. You have a bright future!!!

Professional and efficient. Rep named Caleb especially attentive to making sure my service was complete and that I was satisfied. Well done.

Amazing customer service! Mark and Doug are great! I couldnt be happier with my purchase! Thank you so much!

Couldnt be happier with our CT6. Awesome staff! Doug and Mark are great and made our purchase a breeze! Cant remember the guy in financings name, but he was great too! All around great experience with no hassle, and Doug took time to explain everything in our vehicle to us. Cole is always friendly and the service dept is quick. Will definitely be where we purchase our next vehicle.

I had my Cadillac towed to the dealership Friday evening. I never received confirmation that it arrived. I heard from no on on Saturday. I ended up calling to check on it Saturday afternoon and was told they didnt have time to look at it until Monday. I received no update on Monday until I called in after lunch. I was told they were getting ready to look at it and I would get a call back. I received no call. I called them again to get update. At no time was I offered a car to drive. It ended up just being the tire which they charged $250. I was told that they price match. When I showed them that Walmart had them for $130 the service manager said that it was below their cost and could not match it. He took a whole $10 off the price. I will never buy from Romain again. The pre-certified car that I bought thinking that it would be a savings grace for me has been a huge disappointment. I have had to fight with Romain on getting things covered in the past that are clearly on the paperwork that it is supposed to be covered. I will never purchase from Romain again and cannot wait to get a different vehicle. Customer service is terrible.

I hate shopping for automobiles, but they made it painless. I would buy from them again. My salesman, Corey, was an awesome. It took us three weeks to pull the trigger, but he kept answering my questions until we were ready to buy.

I have dealt with Romaine now for about 10 years and through 2 Cadillac Escalades.(The latest one purchased from Doug at Crosspointe location.) Great guy. Honest, upfront and very dependable!The service department as a whole has always been ‘hit and miss’ until the last couple of years, actually since Cole Render has been there. He is the epitamy of service excellence and needs to be recognized for it. He understands the customers needs, and what THEY want from a service department. The gentleman never has a bad day. If he does, it DOES NOT SHOW. He always friendly and ready to help the customer.Romaine is very lucky to have him. The day he leaves is the day I go elsewhere.We r getting ready to trade in the near future and I look forward to dealing with Doug and Cole.Thank you so much.Donna Long

Good people to buy a car from. Jeff in the service department is awesome to work with.

I just came in for routine service, oil change etc. I was treated in a friendly and professional manner, while I waited I relaxed and had a bottle of water. My car was done before time expected, it was cleaned and ready to go! Thankyou

Wonderful experience! Mark Callison And Stephanie Hazelett were quick to help with the purchase of my new Cadillac Escalade! Got such a great deal I was able to keep driving an Escalade!

Treaded me like family

Great service department

Beautiful Cadillacs.. Friendly service without the harassment.

Always a positive experience.

Had my HONDA trans rebuilt there. In my opinion, the result was awful.

Excellent service and great people

Well done.

Awesome

Great service

2017 Cadillac Escalade & 2017 Cadillac XTS .