They are the best in my opinion have never had a major issue with them in the many years I have been going there. Great people to take care of you and a special shout out to Jeff for the excellent job he does to get you in and out when you have car trouble they have been nothing but fair to me and honest and up front with me. They are a lot of nice people from the bottom to the top and do there best to take care of your needs when you need help with your car.

I always know I can rely on Romain to get the job done quickly and accurately! I have been a fan since John Roettger had his JR Chevrolet in Morganfield back in the 80s! Telling my age!

Romain is clean when you pull in, with friendly, very helpful and welcoming staff. The waiting lobby is an open area and clean. They have refreshments for you also.

The people in the intake for service were super nice and friendly. Explained everything they did very well.Spoke with Courtney A and Matt S...... both are super super nice. Another gentleman helped us with a question we had regarding my trucks towing. Everyone was great.

I’ve always spoke highly of Romain and recommended them to anybody I knew that was looking for a car. I’ve gotten the majority of my cars from there but after the service I got today I really don’t know if I’ll be back. There was a recall on my Buick and since they don’t have loaner cars I had to use the courtesy shuttle to get home and (back to get my car) the driver Dave is amazing, great customer service but that’s where my great experience ended. When my car was ready I got a call that it was done so I let them know that I needed a ride back to get my car, after waiting a hour and a half for someone to get me I got fed up and decided to walk. I get a call from the service manager two hours after being told someone would come get me saying that something happened with the shuttle but it shouldn’t take two hours to tell me that something happened and I shouldn’t have to walk a hour to get my car I was offered a ride 30 minutes into my walk. Needless to say it’ll take a lot for me to come back if I need service to my car I think I’ll get it done out of town- Ex Romain customer

Was greeted after walking in, attended to promptly, shuttle service and complementary coffee. truck was done faster than I expected.

Romain is still the best in Evansville!Purchased/leasing a new Buick Envision. Had the pulsing brake light added to it. Also replaced one of the windshield wipers that wasnt working right. Jeff File is who I have dealt with in the service department for the past 20+ years!

Jeramie was great and took care of me and all my questions and needs through the process of getting my dream truck. Would highly recommend him to anyone who’s looking for a new ride. He was very impressive.

My wife and I had a great experience buying a car from Romain Buick. Ben, Doug, Michael, and Dennis made the process easy and provided great customer service. We highly recommend Romain Cross Pointe Auto Park!

This was my first experience with Romain. What pleased me is the following: on time service, friendly staff, helpful staff, nice lounge for waiting for service. courteous agent who took care of my needs. I used to do business with Luegers but since my retirement and move to Evansville that is no longer practical. My brother recommended your service department to me and I am grateful The slightly higher price was off set with my not having to drive to Jasper and spend a whole day getting the service I needed. You will heave from me again.

Work is always finished on time, staff throughly explains any work that needs to be done.

From start to finish everyone was excellent from Amber,Rick and Steve I thank you all for your politeness, and showing you guys truly care thank you!!! 100% score from me and even the receptionist that I spoke with on Saturday was super sweet thank you Romain Buick job well done!!

Just closed a deal for a great truck. All of the staff were excellent. Jeramie did an outstanding job for us. Would definitely do it again.

I have bought many new cars in my life time and I must say, this was the best experience I can remember. The salesperson Jeramie Embry was great to deal with, the dealership was very fair and the total transaction was as smooth as they come. I entered the dealership at 10 a.m. and was on the road with my new car by 11 a.m. They were very prepared and helpful and spent plenty of time showing me all the new tec in my new car.

My dealings with Romain Buick GMC have been nothing but horrible! From beginning to end!! I would never recommend them to anyone! Theyre terrible to deal with. They dont return your calls and or messages. And on top of that, they sold me a bug infested SUV! Im still battling to get the SUV pest free with paying for fumigation treatments myself. Dont get me wrong, I do really like my vehicle, but I also would like for them to acknowledge all this trouble that Im going through. This infestation has been there for sometime & of course its my headache now. But as I stated before, no return calls, messages, etc. I should of known it wouldnt be any different from when we were first interested in purchasing the vehicle & got the run around for a week or so then. It amazes me how they are still in business with their customer service skills. So beware!!

I could not get anyone to work with me to get my car into the dealership without needing to go to Social Media. I was informed that with my work schedule it was advised to take my Buick elsewhere.

Very professional and friendly dealership. Our salesman Michael worked hard to get us the best price possible. I have had our new car less than a week but so far Im very pleased with it. I would purchase from this dealership again.

I was met with a pleasant welcome at Romain Buick GMC and Jeramie was wonderful to work with. He was very knowledgeable and thoroughly explained all aspects throughout the buying process.

Very friendly and professional. Made sure I understood everything they did and were doing to my vehicle and took care of calling my warranty company for me. All around awesome experience

Worst service ever! Had my Buick in for a tire leak in June and said they would order a new tire and give me a call when it came in. Never happened. Follow up call, no results. Had a regular oil change service in early August, still no tire. Called today, 4 weeks later, was sent to voice mail. Wont be buying my next Buick from Romain and will look for a new dealership to service my car!

I arrived a half hour early and was taken right in. I thought I would have to wait a little longer but was surprised with the speedy service. I was out of there within 45 minutes, even with coming in early. Very, very pleased!

Donald Kipp was the best. Low keyed knowledgeable and I felt no pressure in my researched decision.

I had to wait over an month to actually get my vehicle serviced. I have to reschedule 3-4 times because the dealership kept pushing back my appointment. I took 3 personal days without pay from work. I finally just told them l wasn’t taking anymore personal time off. I received a rental from the dealership while my car was getting serviced. Only to open the rental car back door to a ton of dog hair all over the back seat of the car. The trunk was dirty like someone hauled all kinds of stuff in it, the windows was dirty aIso. I went back into the dealership and told the front desk associate Kyler that the car was dirty and had dog or cat hair was all in the back seat. He said that he only checked the front and didn’t see the back or truck. The tire pressure light on the rental was on when l turned the car on. I reported everything to the dealership and took pictures to cover myself. That was my experience and it wasn’t pleasant.

I was expected at the appointment time and was greeted with a smile and warm welcome. I had a busy day and could not wait for service to be performed an was provided a loaner vehicle to use. I had called around lunch to see if my vehicle was ready and the receptionist was very friendly and prompt with the message that service was complete. Overall my experience was excellent. I will definitely be using Romain service again in the future!

Be ware!!!! They love to see a woman coming! I should NOT be paying $200 to fix a transmissions problem that I called them about and I took back to them to only tell me nothing was wrong! And now a $2000 engine repair for a car Ive had barely 6 months! Never Again and I wont recommend!!!!!

I love Romain GMC. Very smooth transaction every time!!

I was looking for a different car and when Dann LaGratta reached out and helped me get my 1st brand new GMC Terrain he made the process very smooth. I am so greatly to all those involved with helping me get my car. Thanks so much and it is and will always be GREATLY APPRECIATED!

Friendly staff who fix your vehicle right the first time

Very good. I will be back

I had the best experience buying my GMC at Romain. Tharin Picz was great to work with, not only with the sale but the service he’s provided after buying the truck has been GREAT!! If anyone is looking for a great salesperson Tharin is the MAN!! Thanks for everything you done Tharin to make it a pleasant deal.

Service department provided an estimate and subsequent repairs in a timely manner

Mr. Kipp was friendly and informative. I think I got a good price and so far I love the car. I had a follow up question which was answered quickly.

Jeramie made the process effortless. Best car buying experience Ive had!

Keith was amazing to work with! He helped us find exactly what we were looking for, even when it wasn’t offered on your lot! He kept us in the loop the whole time and made our car buying experience enjoyable.

Love them,They make you feel specialLove Malcolm

Our sales representative Dustin Hall was very easy to work with and made the process very smooth. We had papers signed and out the door within 45 mins.

As always the service team took care of my car in a timely and courteous manner. Im so glad I bought a Buick!

Don was outstanding and made the purchase extremely easy and comfortable. One of the best experiences I have ever had purchasing a vehicle. Thank you to the whole Romain team.

Not sure why showed 2 stars have fixed. Keith was amazing to deal with and got things done. He kept me updated and got us in the vehicle we wanted. I would use him again and hopefully can when it’s time for my hubby to get a vehicle !! I think the only real thing that I didn’t like is it shows tons of different discounts but if you get the good financing you don’t get them even the ones listed as for everyone.

Very good experience. Jermaie was our salesman. Fantastic job

Bought a new Buick. Great service. Salesperson, Rodney Filbert, was a great help.

I gave you a poor rating due to; I purchased the Captiva on 2/23. A couple of days after I couldnt get it started. I had my daughter come and jump the car and it started. Then it happened a second time, but this time no matter what I tried it wouldnt start. I then called the dealership and Jeff who told me he was the service manager and told me to call Dallas Towing and have it towed to the dealership. Jeff said it would be Monday before they could look at it. I waited until Monday afternoon for someone to call. I called the dealership and left a message for Jeff to call me back, but never received a call. I waited all day Tuesday for a call and didnt get one. I went to the dealership around 4pm on Tuesday a nice gentleman asked if he could help me and kindly took me to the service department. I waited a few minutes and Cole Render assisted me with getting everything taken care of for me. The things that were wrong with the Captiva all should have been caught on the 152 point inspection that the dealership advertises and boasts about when trying to sell a used vehicle. I feel the issues should have been fixed before going out on the lot for sale.

Great service. Friendly staff.

The AC in the van has already started to fail again less than one week from the service appointment. I feel as though I was mislead as to the warranty on this vehicle when it was purchased and shouldnt be having these type of issues on a vehicle with less than 38000 miles.

Really disappointed with service. I called and asked for a tune up expecting everything to be checked, especially since the check engine light came on last week. All that was done was an oil change, a tire rotation and filled up fluids. Check engine was still on and suddenly my tire magically has a nail in it where I coincidentally cannot see it. My tire has not been losing any air and has not notified me of being low so I was going to hold off because their tire replacement was $345 for a new tire. Since then I took my car to a different location to see why the check engine light was on and found out that my engine has corrosion and you can clearly see it when the dip stick is pulled out because there is crusting on it from the corrosion inside. Which is needing cleared out, it happens but I was neglected and not informed of this by the dealership. Also my tire is now losing air. Making me think that nail was just put in while we were there. When I turned my car on this morning it said my tire pressure was at 23 instead of 27. It has not said low tire pressure this entire time until this morning. The morning after I was told about the nail. Not only did I suddenly get a nail in my tire but I was told they wouldnt patch it because its too small or tight of an area. Well we just got it patched at another location so its possible. I feel like I spent an hour there just for an oil change and got no actual help for what my car really needed and Honestly I feel sabotaged and tried to get an extra 400 out of me.

If you want great customer service, go to Romain GMC in Evansville. We bought 3 vehicles from Romain and we were always very happy and satisfied. We also service all our vehicles there and get great customer service. The associates are very knowledgeable, treat you with respect and get the job done right.

Everyone was very courteous, friendly, concerned. I felt real comfortable like my business was very important. Thank you everyone for a pleasant service.

This dealership is very unprofessional and dishonest. I recommend that if you are purchasing a used car from Romain, that you have it fully inspected by someone else. I tried to purchase a 2015 white Yukon XL Denali ( the one that is currently listed on the website for $29,533). I paid Romain my down payment traded my vehicle in, only to get on the road to head back to Indy and there was a loud vibration noise coming from the rear of the suv that started within 1 hour from me leaving the dealership to head back to Indianapolis. I contacted my Sales Rep “ Malcolm Cook” via text message Immediately to inform him about the issue. He stated he will check with Service the next morning. The next morning comes, and I come out and the truck would not start at all, even though there was a brand new battery installed before I picked up the vehicle. I was told by Malcolm to take it Ed Martin GMC in Indianapolis to have it checked out because Ben Wilkinson and Enrique Lopez told him they will fix it, and to ask for a loaner vehicle, well Ed Martin did not have a loaner vehicle so I forced to pay for a rental that Mr. Cook told me that Romain will pay for and the Diagnostic fee. ED Martin GMC informed that the vehicle was throwing multiple TRANSMISSION codes and that they still couldn’t find out why the truck wouldn’t start either. Romain did not pay for neither one, But Ben Wilkinson disrespectfully told me that he was NOT paying for the rental nor the Diagnostic fee. He stated he was unaware of the issues, ( Same thing Enrique said to my wife and I when he needed me to forward the paperwork from the service department) Ben wanted me to call and pay the diagnostic fee so that they will release the Yukon to the tow truck they sent to Indianapolis to tow it back to Evansville Indiana. Meanwhile I had to pay some drivers to drive to pick up my vehicle that I Initially traded in and to collect my down payment. I asked multiple times to speak to the owner about this situation while dealing with it and I was denied by Malcolm multiple times and Ben.Also Ben told Malcolm he would take $300 off listed price if I took the truck without them fixing the driver seat. I really felt insulted by that. Romain must have thought I did not know how much a new seat would cost. That was NOT FAIR at all for them to make that statement. I told them I wanted it fixed. So they agreed to fix it once it comes in. However I don’t if they have fixed it or not.Also the Yukon was posted back on the website for sale for an additional $2k, for before the tow truck had even had a chance to make it back to Evansville.If you buy a used car from Romain, DO NOT use Malcolm Cook for a sales representative. This Car lot It’s worse than a BUY HERE PAY HERE!

Ben worked hard to get me into the car I wanted.

I scheduled an online appointment for a n oil change and tire rotation and received a confirmation for the time and date I asked for which was Tuesday, April 6th at 1pm. I arrived at 12:50 only to be told I had no appointment scheduled. I asked to have her check again and received the same answer--no appointment scheduled. I was told they would try to work me in or I could reschedule. I was told it would take an hour and a half or so to completion. I showed the confirmation text to the check in person and she told me they were having trouble with online reservations. Since I had no reservation even with a text showing a confirmed reservation it took approximately 1 1/2 hrs to complete this instead of the usual 45 minutes or so.If your online reservation system does not work you should not be using it and allow a former customer to show up with a text confirming an appointment yet still be told you have no appointment scheduled.This is not a good way to treat customers or what used to be a customer. An oil change and tire rotation is not rocket science and many places can do it.Ronald Lewis6666 Blue Spruce DrNewburgh, IN 47630

Great service and very helpful and knowledgable personnel

As always excellent service

Increase in price for service was unexpected and in my opinion to high for a oil changeI wont be back

Lets face it. Dealing with car dealers is about as fun as getting a root canal. You just assume there is going to be this cat and mouse game of negotiations and a hard sell from the sales staff. I recently made a used car purchase at this dealership and I was pleasantly surprised I didnt have to endure any of this. And that was because I dealt with sales associate Mr. Daniel Kimmel. The sales cycle was simple, direct, and the closing process incredibly easy. I appreciated Daniels honesty and forthrightness. If you need a new or used vehicle, go see Daniel and you will be treated right.

Went to Romaine and found a truck we wanted. While sitting in the parking lot we called to get the best price. We had an appointment at Kenny Kent for the same truck but a Chevrolet. Don at Romaine gave us a price that worked for us so we decided to go with the GMC. After our appointment we went back to Romaine. First we had to ask to be waited on. The guy who was totally ignoring us ended up making time to talk to us. He was a very young rude sales person. We told him we had been quoted a price but he said right off he wasn’t selling us the truck we wanted at the price we were quoted. I demanded he call the manager but he wouldn’t let me talk to him. Then after I demanded to speak to a manager he called him back and still would not let me talk to him until he told him Kenny Kent didn’t have the truck we wanted which was NOT the truth. We walked of course, but I’ve never been treated like that ever in a dealership. So if you need a GMC, drive on down the road to Mt Vernon. Don’t waste your time at Romaine. Expressway GMC gave us a killer deal and they were honest and nice and appreciated our business!

Everything went great from start to finish

Brought it in for a sound it was making and they said they found nothing and heard no sound so when I picked it up I asked the guy at the desk to come out and listen and he heard it so I told him when I have to bring it back again I can tell them you heard the sound and all I did what start my vehicle and he heard it and I had to call 4 times to get an update and to find out it was finished,

This was the most hassle-free car buying experience Ive ever had. Doug was incredibly helpful and patient. I will go to Romain first in the future.

I had such a good and easy experience with every aspect of dealing with Romain. I would very specifically like to point out how great my experience was working with Malcolm Cook. He made everything so smooth and to the point while being super helpful and informative along the way. I felt so so comfortable dealing with Malcolm and would recommend him to anyone. I also would like to thank Travis in finance for explaining everything so well and helping me out so much. This was my first time buying a car and both Malcolm and Travis made my experience so so wonderful. Thank you Romain!!

Jeramie Embry was very good to work with. Our only complaint was with the finance department. They were trying to get us to go with a different bank then the one we wanted to. There should have been more communication with us regarding financing rather than just showing up to sign what they put in front of us.

Got my car detailed inside and outside. They did a good job.

The Host treated me so kind and I felt welcomed and at home.

Overall they are a good group to deal with.

Great communication, very helpful shuttle service (friendly driver!), and repairs were completed quickly. Overall great experience.

Everyone that I dealt with both in the garage and in the sales/waiting area was polite, knowledgeable and attentive to servicing my vehicle.

We had a terrific experience. Jeramie was very knowledgeable of product and assisted and answered all of our questions and concerns.

Troy Henning always does an excellent job of scheduling my service. He listens to my needs and makes suggestions where applicable. It is always a pleasant exchange when dealing with him.

Tricked me into signing a paper for the warranty that cost an extra $4000.00 buyers beware.

The last 3 oil changes at the dealershipthhe car wash has been broken or down this is somewhat upsetting. One of the reasons why I take multiple vehicles to the dealership is the car wash. I know covid plays a big part but if they are not going to add amenities then they are no better than a jiffy lube.

I am satisfied with the service performed on my car.

First service appointment with the GMC Canyon Denali. Very impressed with the service! Very thorough. Rotated the tires, changed the oil, checked all fluid levels, and the truck was sparkling clean when turned back over to me.

Jeff in the service department took care of me this time. He done a great job kept me informed what was going on with my vehicle. Amy is my regular service advisor shes always done a great job as well. When I come over to the service department Imnot to concerned about being treated well. I give them a 5 Star.

They picked my vehicle up first thing in the morning & it was brought back 3 hours before I told them I needed it back. They checked everything I had requested and reset my oil percentage screen for me. Ive been told that when you receive an oil change from Romain that you receive a wash/vac. for free. I never get this service for some reason & Ive even spoke with Troy Henning about it and he said I should be getting that service when I get a oil change. Thats the only thing I would ask them to change. I would like to have the free wash/vac. with my oil change if its supposed to be part of the job.

I have never experienced such horrible customer service. Their lack of communication is whats driving me to return my lease and never do business with them again

Your staff is courtesy, helpful and extremely professional. Your dealership is the best I have ever experienced.

Very good experience, Ethan was very present to work with and kept me informed about my vehicle repairs.

The lady I spoke to at the service desk was very friendly and helpful! Even though there was some miscommunication about my schedule change, she made sure my vehicle was done promptly that day. Her customer service was outstanding, and she is certainly an asset to your company!

Great car show

Great service.

My experiences have always been nothing but perfect. Cole Render has been taking care of me for years and always gives me the best treatment there is. I always look forward to going to have my car serviced.

Jeremy was very helpful and accommodating. Im very pleased with the experience and my purchase. Thank you!!

Ive never been to a dealership that has blatantly told me Theres no negotiating here! We dont even negotiate on $50,000 vehicles! Really? My grandfather purchased a pre-owned Lacrosse from you guys a couple years ago and you were more than willing to give him a chance to negotiate. If youre going to try to sell me on Theft Guard, then at least let me talk money with you instead of telling me it doesnt matter if Im financing or paying cash. If the way you do business has changed then thats fine, but dont sit there and look at me like Im a fool because I want to negotiate a little with you. Keep your car, and Ill take my cash somewhere else.

Von your awesome. I am very happy with the truck!!! A+ He is experienced and knowledgeable with every vehicle that I personally looked at. Great sense of humor to brighten the vehicle shopping experience. (shopping is not one of my favorite thing to do) He did not pressure me and spent great quality time with me and was very patient. Romain is blessed to have you on their team. I have purchased 3 times from Romain, My youngest daughter purchased a Subaru from Romain, and My eldest daughter may be in there in the near future. I have referred to people at work and of course my family. Thank you.

These guys are awesome! Took great care of us. Daniel Kimmel is one of the better car salesman in town, make sure to ask for him.

Took my car in to get it fixed. They were fast and did a good job. They scratched my car pretty bad. I tried calling them when I got my car back from service as I didnt notice the scratch until I got home. When I called they said none of the managers were there and I would get a call back the following business day. I never received a phone call and I have called back 4 or 5 more times. Each time the manager is either not there or in a meeting and never calls me back. It has been a month and I have not heard anything. Very disappointed in the customer service there. Once they take your money they are pretty much done with you.

I had a great buying experience, got the truck I wanted at, what I feel was, a good deal. Thank you Rodney for making this happen.

I would just like to say, Don was very helpful and professional and I truly appreciate his help.

Good people great experience

Service is always reliable, and quick!!

Everyone involved was helpful, courteous, answered any questions I had! Was also very good at observing COVID-19 rules.

Love your service center. Jeff is doing a great job.

Great experience! Oil change, tires rotated, all fluids including brake fluid capped off.The price is right, too!

We found the best salesman ever, VON ROGERS. We had the best experience buying our Acadia, because of him. Von was polite, kind, professional, knowledgeable, and funny! If we did not know better; we would have thought he built our Acadia.lol After we purchased our vehicle he took his time to go over everything that our Acadia had to offer. My husband and I can not thank Von enough for everything, from start to finish. Von you have set the bar high on being the BEST salesman....... thank you thank you!!!Rob and Sandy C.Evansville

Fast friendly service department.

It was very good, friendly and professional..

I have bought my last three vehicles from them and each time it has been outstanding service. It is the only dealership I recommend to people I know.

Have always had a good experience in dealing with sales and maintenance staff

Sad Management & Poor Communication Skills.I attempted to purchase a vehicle from this facility. I called today to notify them that the bank gave the go ahead and waited 3 hours for a return call, receiving nothing. I then called back and was told that the vehicle we were planning to purchase was being shown to someone else. I requested to speak to the owner to inform him/her of the actions of his team and was denied. This place does not do honest business, do not buy from this dealership.

Great as always

Perfect, as usual.